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全球统一通信即服务 (UCaaS) 市场：市场规模、市场份额、趋势分析、机会和预测：按组织规模、交付模式、组件、行业、地区2018-2028
市场调查报告书
商品编码
1147258

全球统一通信即服务 (UCaaS) 市场：市场规模、市场份额、趋势分析、机会和预测：按组织规模、交付模式、组件、行业、地区2018-2028

Unified Communication as a Service Market - Global Size, Share, Trend Analysis, Opportunity and Forecast Report, 2018-2028, Segmented By Organization Size, By Delivery Model, By Component, By Vertical, By Region
出版日期: | 出版商: Blueweave Consulting | 英文 114 Pages | 商品交期: 2-3个工作天内

价格
简介目录

全球统一通信即服务 (UCaaS) 市场规模将从 2021 年的 312.5 亿美元增至 2028 年的约 694 亿美元，预测期内的复合年增长率为 12.1%。预计将在由于人工智能、机器学习和其他先进技术的进步、低成本智能手机的出现、互联网普及率的提高、支持远程工作，公司对 UCaaS 的需求增加、移动性和 BYOD 趋势增加UCaaS（统一通信即服务）市场的增长。

本报告研究了全球统一通信即服务 (UCaaS) 市场，并提供了全面的信息，包括市场概览、市场分析和公司简介。

内容

第一章研究框架

第 2 章执行摘要

第 3 章全球统一通信即服务 (UCaaS) 市场洞察

  • 行业价值链分析
  • DROC 分析
    • 驱动程序
      • 越来越多地采用分布式劳动力和远程工作方法来加速需求
      • 更多地使用 API 驱动的可编程通信
    • 约束因素
      • 数据安全问题和监管风险限制的采用
    • 机会
      • 亚太地区的新兴市场
      • 由于企业流动性增加，BYOD 的使用范围扩大
    • 任务
      • 缺乏切换到最新统一通信的意愿
  • 技术进步/近期发展
  • 监管框架
  • 波特五力分析
    • 供应商的议价能力
    • 买家的议价能力
    • 新进入者的威胁
    • 替代品的威胁
    • 竞争强度

第 4 章全球 UCaaS（统一通信即服务）市场概述

  • 市场规模和价值预测（2018-2028 年）
    • 按金额（十亿美元）
  • 市场份额和预测
    • 按组织规模
      • 中小企业
      • 大公司
    • 按交付模式
      • 託管服务
      • 託管/云服务
    • 按组件
      • 电话
      • 统一消息
      • 协作平台
      • 会议
      • 其他
    • 按行业
      • 银行、金融服务和保险 (BFSI)
      • IT 和电信
      • 支持 IT 的服务 (ITES)
      • 教育
      • 零售和消费品
      • 政府和国防
      • 医疗
      • 其他
    • 按地区
      • 北美
      • 欧洲
      • 亚太地区
      • 拉丁美洲
      • 中东和非洲

第 5 章北美统一通信即服务 (UCaaS) 市场

    • 市场规模和价值预测（2018-2028 年）
    • 按金额（十亿美元）
  • 市场份额和预测
    • 按组织规模
    • 按交付模式
    • 按组件
    • 按行业
    • 按国家/地区
      • 美国
      • 加拿大

第 6 章：欧洲统一通信即服务 (UCaaS) 市场

  • 市场规模和价值预测（2018-2028 年）
    • 按金额（十亿美元）
  • 市场份额和预测
    • 按组织规模
    • 按行业
    • 按国家/地区
      • 德国
      • 英国
      • 意大利
      • 法国
      • 西班牙
      • 荷兰
      • 比利时
      • 北欧国家
      • 其他欧洲

第 7 章亚太统一通信即服务 (UCaaS) 市场

  • 市场规模和价值预测（2018-2028 年）
    • 按金额（十亿美元）
  • 市场份额和预测
    • 按组织规模
    • 按交付模式
    • 按组件
    • 按行业
    • 按国家/地区
      • 中国
      • 印度
      • 日本
      • 韩国
      • 澳大利亚和新西兰
      • 印度尼西亚
      • 马来西亚
      • 新加坡
      • 菲律宾
      • 越南
      • 其他亚太地区

第 8 章。拉丁美洲统一通信即服务 (UCaaS) 市场

  • 市场规模和价值预测（2018-2028 年）
    • 按金额（十亿美元）
  • 市场份额和预测
    • 按组织规模
    • 按交付模式
    • 按组件
    • 按行业
      • 巴西
      • 墨西哥
      • 阿根廷
      • 秘鲁
      • 哥伦比亚
      • 其他拉丁美洲

第 9 章中东和非洲统一通信即服务 (UCaaS) 市场

  • 市场规模和价值预测（2018-2028 年）
    • 按金额（十亿美元）
  • 市场份额和预测
    • 按组织规模
    • 按交付模式
    • 按组件
    • 按行业
    • 按国家/地区
      • 沙特阿拉伯
      • 阿拉伯联合酋长国
      • 卡塔尔
      • 科威特
      • 伊朗
      • 南非
      • 尼日利亚
      • 肯尼亚
      • 埃及
      • 摩洛哥
      • 阿尔及利亚
      • 其他中东

第 10 章竞争格局

  • 主要公司及其产品列表
  • 全球 UCaaS（统一通信即服务）公司的市场份额分析（2021 年）
  • 竞争基准：按运行参数
  • 重大战略发展（合併、收购、合作）

第 11 章 COVID-19 对全球 UCaaS（统一通信即服务）市场的影响

第 12 章公司简介（公司简介、财务矩阵、竞争格局、关键人员、主要竞争对手、联繫人、战略前景、SWOT）

  • Alcatel-lucent SA
  • ALE International
  • AT&T
  • Avaya Inc.
  • Cisco Systems Inc.
  • Dell Inc.
  • Dialpad Talk
  • DXC technologies
  • Fuze, Inc.
  • 8x8 Inc.
  • Genesys
  • Google
  • Huawei Technologies Co.
  • IBM Corporation
  • Masergy Communications, Inc.
  • Microsoft Corporation
  • Mitel Networks Corp.
  • Orange business services
  • Plantronics, Inc.（Polycom）
  • Revation Systems
  • Ring Central
  • Verizon Communications
  • Visionoss ltd.
  • Vonage Holdings Corp.
  • 其他

第 13 章关键战略建议

第十四章研究方法

简介目录
Product Code: BWC22408

Global Unified Communications as a Service Market to Grow at a CAGR of 12.1%, during Forecast Period

Global Unified Communications as a Service Market is flourishing owing to the increasing demand for UCaaS from both large enterprises and SMEs, as well as growing trends toward mobility and Bring Your Own Device along with the advancements in artificial intelligence, machine learning, and other emerging technologies.

A recent study conducted by the strategic consulting and market research firm, BlueWeave Consulting, revealed that the Global Unified Communications as a Service Market was worth USD 31.25 billion in the year 2021. The market is projected to grow at a CAGR of 12.1%, earning revenues of around USD 69.4 billion by the end of 2028. The availability of low-cost smartphones, rising internet penetration, and rising adoption of digital platforms that enable remote work are driving the global unified communication-as-a-service (UCaaS) market. IP-PBX manufacturers enable unified communication and collaboration on smartphones via mobile client software. Mobile unified communications allow users to connect from anywhere in the world. This increases output and fosters better teamwork among employees. The growing importance of API-driven programmable communication features is also driving the global unified communication-as-a-service (UCaaS) market. Businesses in the public sector are utilizing unified communications technology to improve their services. Because the pricing strategy used by providers fits end-user needs within the current IT infrastructure, UCaaS solutions reduce a company's total cost of ownership. However, data security concerns and regulatory risk limit adoption, in turn, may act as a huge restraining factor for the market growth.

Total Cost of Ownership is lower (TCO) Driving the Global Unified Communication-as-a-Service Industry (UCaaS) Market

Enterprises can implement unified communications at a lower cost than on-premises PBX systems due to the development of cloud-based unified communications, which allows employees to connect from any location and at any time. UCaaS solutions use software from externally hosted infrastructure and charge a monthly subscription, lowering the total cost of ownership. These features improve employee collaboration, productivity, and job satisfaction while lowering travel costs. Instead of costly telecommunications equipment, UCaaS solutions necessitate VoIP-ready telephone handsets and dedicated routing equipment on-premise. As a result, the lower total cost of ownership is increasing the size of the global Unified Communication-as-a-Service market.

Using BYOD Services Increases Business Growth

Businesses are increasingly offering to bring your own device (BYOD) programs to their employees. It is expected to help these businesses reduce costs while improving collaboration, productivity, and employee communication. Because of the service, employees can connect to the corporate network using their own devices. Employees can connect their devices, such as smartphones, laptops, PCs, and notebooks, to the network of a specific company. Furthermore, many businesses offer mobility solutions to manage business continuity and improve customer satisfaction by providing quick service and response.

Challenge: Adoption is Hampered by Data Security Concerns and Regulatory Risks

In an ideal world, UCaaS providers would secure customer data in their own, strictly monitored data centers. However, not every unified communications service provider has its own data center. Concerns about regulatory risks and data security breaches may arise as a result of this. The lack of multiple power sources and remote backups may also have an impact on business risk and compliance regulations. Furthermore, reselling services hosted at a third-party data center poses a significant security risk, preventing the widespread adoption of unified communication services.

Segmental Coverage

Global Unified Communication as a Service Market - By Component

Based on component, the Global Unified Communication as a Service Market is segmented into Telephony, Unified Messaging, Collaboration Platforms, Conferencing, and Others. Among other components, telephony and conferencing are the most popular UCaaS solutions in 2019. However, due to inherent benefits such as security and low reliance on multiple vendors for UCaaS deployment, the collaboration platforms, and applications segment is expected to have higher demand during the forecast period. Due to an increase in demand among small and medium enterprises (SMEs), vendors around the world are offering telephony and conferencing as the main product. These solutions help SMEs streamline their enterprise communication and increase productivity.

Impact of COVID-19 on Global Unified Communication as a Service Market

Businesses all over the world have adopted remote working models to ensure employee safety and stop the virus's spread since the COVID-19 pandemic started. Since employees began working from home, there has been a sharp rise in demand for online communication and association platforms enhanced with cutting-edge technology. A rise in work-from-home and distance learning regulations has also improved service delivery. Businesses occasionally make a quick transition to the cloud service model in order to manage their teams and increase worker productivity.

Competitive Landscape

The leading market players in the Global Unified Communication as a Service Market are Alcatel-lucent SA, ALE International, AT&T, Avaya Inc., Cisco Systems Inc., Dell Inc., Dialpad Talk, DXC technologies, Fuze, Inc., 8x8 Inc., Genesys, Google, Huawei Technologies Co., IBM corporation, Masergy Communications, Inc., Microsoft Corporation, Mitel Networks Corp., Orange business services, Plantronics, Inc. (Polycom), Revation Systems, Ring Central, Verizon Communications, Visionoss ltd., Vonage Holdings Corp., and other prominent players. The Global Unified Communication as a Service Market is highly fragmented with the presence of several manufacturing companies in the country. The market leaders retain their supremacy by spending on research and development, incorporating cutting-edge technology into their goods, and releasing upgraded items for customers. Various tactics, including strategic alliances, agreements, mergers, and partnerships, are used.

The in-depth analysis of the report provides information about growth potential, upcoming trends, and statistics of the Global Unified Communication as a Service Market. It also highlights the factors driving forecasts of total market size. The report promises to provide recent technology trends in the Global Unified Communication as a Service Market and industry insights to help decision-makers make sound strategic decisions. Furthermore, the report also analyzes the growth drivers, challenges, and competitive dynamics of the market.

Table of Contents

1. Research Framework

  • 1.1. Research Objective
  • 1.2. Type Overview
  • 1.3. Market Segmentation

2. Executive Summary

3. Global Unified Communication as a Service Market Insights

  • 3.1. Industry Value Chain Analysis
  • 3.2. DROC Analysis
    • 3.2.1. Growth Drivers
      • 3.2.1.1. Increase adoption of a distributed workforce and remote work approach to accelerate demand
      • 3.2.1.2. Increased use of API-Driven programmable communications
    • 3.2.2. Restraints
      • 3.2.2.1. Data security concerns and regulatory risk limit adoption
    • 3.2.3. Opportunity
      • 3.2.3.1. Emerging markets in the Asia Pacific
      • 3.2.3.2. Increase in corporate mobility and escalating use of Byod
    • 3.2.4. Challenges
      • 3.2.4.1. Very low willingness to switch to modern unified communications
  • 3.3. Technology Advancements/Recent Developments
  • 3.4. Regulatory Framework
  • 3.5. Porter's Five Forces Analysis
    • 3.5.1. Bargaining Power of Suppliers
    • 3.5.2. Bargaining Power of Buyers
    • 3.5.3. Threat of New Entrants
    • 3.5.4. Threat of Substitutes
    • 3.5.5. Intensity of Rivalry

4. Global Unified Communication as a Service Market Overview

  • 4.1. Market Size & Forecast, by Value, 2018-2028
    • 4.1.1. By Value (USD Billion)
  • 4.2. Market Share & Forecast
    • 4.2.1. By Organization Size
      • 4.2.1.1. Small and Medium-sized Enterprises (SMEs)
      • 4.2.1.2. Large Enterprises
    • 4.2.2. By Delivery Model
      • 4.2.2.1. Managed Services
      • 4.2.2.2. Hosted/Cloud Services
    • 4.2.3. By Component
      • 4.2.3.1. Telephony
      • 4.2.3.2. Unified Messaging
      • 4.2.3.3. Collaboration Platforms
      • 4.2.3.4. Conferencing
      • 4.2.3.5. Others
    • 4.2.4. By Vertical
      • 4.2.4.1. Banking, Financial Services and Insurance (BFSI)
      • 4.2.4.2. IT and Telecommunications
      • 4.2.4.3. IT-enabled Services (ITeS)
      • 4.2.4.4. Education
      • 4.2.4.5. Retail and Consumer Goods
      • 4.2.4.6. Government and Defense
      • 4.2.4.7. Healthcare
      • 4.2.4.8. Others
    • 4.2.5. By Region
      • 4.2.5.1. North America
      • 4.2.5.2. Europe
      • 4.2.5.3. Asia Pacific (APAC)
      • 4.2.5.4. Latin America
      • 4.2.5.5. Middle East and Africa (MEA)

5. North America Unified Communication as a Service Market

    • 5.1.1. Market Size & Forecast, by Value, 2018-2028
    • 5.1.2. By Value (USD Billion)
  • 5.2. Market Share & Forecast
    • 5.2.1. By Organization Size
    • 5.2.2. By Delivery Model
    • 5.2.3. By Component
    • 5.2.4. By Vertical
    • 5.2.5. By Country
      • 5.2.5.1. United States
      • 5.2.5.1.1. By Organization Size
      • 5.2.5.1.2. By Delivery Model
      • 5.2.5.1.3. By Component
      • 5.2.5.1.4. By Vertical
      • 5.2.5.2. Canada
      • 5.2.5.2.1. By Organization Size
      • 5.2.5.2.2. By Delivery Model
      • 5.2.5.2.3. By Component
      • 5.2.5.2.4. By Vertical

6. Europe Unified Communication as a Service Market

  • 6.1. Market Size & Forecast, by Value, 2018-2028
    • 6.1.1. By Value (USD Billion)
  • 6.2. Market Share & Forecast
    • 6.2.1. By Organization Size
    • 6.2.2. By Vertical
    • 6.2.3. By Country
      • 6.2.3.1. Germany
      • 6.2.3.1.1. By Organization Size
      • 6.2.3.1.2. By Delivery Model
      • 6.2.3.1.3. By Component
      • 6.2.3.1.4. By Vertical
      • 6.2.3.2. United Kingdom
      • 6.2.3.2.1. By Organization Size
      • 6.2.3.2.2. By Delivery Model
      • 6.2.3.2.3. By Component
      • 6.2.3.2.4. By Vertical
      • 6.2.3.3. Italy
      • 6.2.3.3.1. By Organization Size
      • 6.2.3.3.2. By Delivery Model
      • 6.2.3.3.3. By Component
      • 6.2.3.3.4. By Vertical
      • 6.2.3.4. France
      • 6.2.3.4.1. By Organization Size
      • 6.2.3.4.2. By Delivery Model
      • 6.2.3.4.3. By Component
      • 6.2.3.4.4. By Vertical
      • 6.2.3.5. Spain
      • 6.2.3.5.1. By Organization Size
      • 6.2.3.5.2. By Delivery Model
      • 6.2.3.5.3. By Component
      • 6.2.3.5.4. By Vertical
      • 6.2.3.6. The Netherlands
      • 6.2.3.6.1. By Organization Size
      • 6.2.3.6.2. By Delivery Model
      • 6.2.3.6.3. By Component
      • 6.2.3.6.4. By Vertical
      • 6.2.3.7. Belgium
      • 6.2.3.7.1. By Organization Size
      • 6.2.3.7.2. By Delivery Model
      • 6.2.3.7.3. By Component
      • 6.2.3.7.4. By Vertical
      • 6.2.3.8. NORDIC Countries
      • 6.2.3.8.1. By Organization Size
      • 6.2.3.8.2. By Delivery Model
      • 6.2.3.8.3. By Component
      • 6.2.3.8.4. By Vertical
      • 6.2.3.9. Rest of Europe
      • 6.2.3.9.1. By Organization Size
      • 6.2.3.9.2. By Delivery Model
      • 6.2.3.9.3. By Component
      • 6.2.3.9.4. By Vertical

7. Asia Pacific Unified Communication as a Service Market

  • 7.1. Market Size & Forecast, by Value, 2018-2028
    • 7.1.1. By Value (USD Billion)
  • 7.2. Market Share & Forecast
    • 7.2.1. By Organization Size
    • 7.2.2. By Delivery Model
    • 7.2.3. By Component
    • 7.2.4. By Vertical
    • 7.2.5. By Country
      • 7.2.5.1. China
      • 7.2.5.1.1. By Organization Size
      • 7.2.5.1.2. By Delivery Model
      • 7.2.5.1.3. By Component
      • 7.2.5.1.4. By Vertical
      • 7.2.5.2. India
      • 7.2.5.2.1. By Organization Size
      • 7.2.5.2.2. By Delivery Model
      • 7.2.5.2.3. By Component
      • 7.2.5.2.4. By Vertical
      • 7.2.5.3. Japan
      • 7.2.5.3.1. By Organization Size
      • 7.2.5.3.2. By Delivery Model
      • 7.2.5.3.3. By Component
      • 7.2.5.3.4. By Vertical
      • 7.2.5.4. South Korea
      • 7.2.5.4.1. By Organization Size
      • 7.2.5.4.2. By Delivery Model
      • 7.2.5.4.3. By Component
      • 7.2.5.4.4. By Vertical
      • 7.2.5.5. Australia & New Zealand
      • 7.2.5.5.1. By Organization Size
      • 7.2.5.5.2. By Delivery Model
      • 7.2.5.5.3. By Component
      • 7.2.5.5.4. By Vertical
      • 7.2.5.6. Indonesia
      • 7.2.5.6.1. By Organization Size
      • 7.2.5.6.2. By Delivery Model
      • 7.2.5.6.3. By Component
      • 7.2.5.6.4. By Vertical
      • 7.2.5.7. Malaysia
      • 7.2.5.7.1. By Organization Size
      • 7.2.5.7.2. By Delivery Model
      • 7.2.5.7.3. By Component
      • 7.2.5.7.4. By Vertical
      • 7.2.5.8. Singapore
      • 7.2.5.8.1. By Organization Size
      • 7.2.5.8.2. By Delivery Model
      • 7.2.5.8.3. By Component
      • 7.2.5.8.4. By Vertical
      • 7.2.5.9. Philippines
      • 7.2.5.9.1. By Organization Size
      • 7.2.5.9.2. By Delivery Model
      • 7.2.5.9.3. By Component
      • 7.2.5.9.4. By Vertical
      • 7.2.5.10. Vietnam
      • 7.2.5.10.1. By Organization Size
      • 7.2.5.10.2. By Delivery Model
      • 7.2.5.10.3. By Component
      • 7.2.5.10.4. By Vertical
      • 7.2.5.11. Rest of Asia Pacific
      • 7.2.5.11.1. By Organization Size
      • 7.2.5.11.2. By Delivery Model
      • 7.2.5.11.3. By Component
      • 7.2.5.11.4. By Vertical

8. Latin America Unified Communication as a Service Market

  • 8.1. Market Size & Forecast, by Value, 2018-2028
    • 8.1.1. By Value (USD Billion)
  • 8.2. Market Share & Forecast
    • 8.2.1. By Organization Size
    • 8.2.2. By Delivery Model
    • 8.2.3. By Component
    • 8.2.4. By Vertical
      • 8.2.4.1. Brazil
      • 8.2.4.1.1. By Organization Size
      • 8.2.4.1.2. By Delivery Model
      • 8.2.4.1.3. By Component
      • 8.2.4.1.4. By Vertical
      • 8.2.4.2. Mexico
      • 8.2.4.2.1. By Organization Size
      • 8.2.4.2.2. By Delivery Model
      • 8.2.4.2.3. By Component
      • 8.2.4.2.4. By Vertical
      • 8.2.4.3. Argentina
      • 8.2.4.3.1. By Organization Size
      • 8.2.4.3.2. By Delivery Model
      • 8.2.4.3.3. By Component
      • 8.2.4.3.4. By Vertical
      • 8.2.4.4. Peru
      • 8.2.4.4.1. By Organization Size
      • 8.2.4.4.2. By Delivery Model
      • 8.2.4.4.3. By Component
      • 8.2.4.4.4. By Vertical
      • 8.2.4.5. Colombia
      • 8.2.4.5.1. By Organization Size
      • 8.2.4.5.2. By Delivery Model
      • 8.2.4.5.3. By Component
      • 8.2.4.5.4. By Vertical
      • 8.2.4.6. Rest of Latin America
      • 8.2.4.6.1. By Organization Size
      • 8.2.4.6.2. By Delivery Model
      • 8.2.4.6.3. By Component
      • 8.2.4.6.4. By Vertical

9. Middle East & Africa Unified Communication as a Service Market

  • 9.1. Market Size & Forecast, by Value, 2018-2028
    • 9.1.1. By Value (USD Billion)
  • 9.2. Market Share & Forecast
    • 9.2.1. By Organization Size
    • 9.2.2. By Delivery Model
    • 9.2.3. By Component
    • 9.2.4. By Vertical
    • 9.2.5. By Country
      • 9.2.5.1. Saudi Arabia
      • 9.2.5.1.1. By Organization Size
      • 9.2.5.1.2. By Delivery Model
      • 9.2.5.1.3. By Component
      • 9.2.5.1.4. By Vertical
      • 9.2.5.2. UAE
      • 9.2.5.2.1. By Organization Size
      • 9.2.5.2.2. By Delivery Model
      • 9.2.5.2.3. By Component
      • 9.2.5.2.4. By Vertical
      • 9.2.5.3. Qatar
      • 9.2.5.3.1. By Organization Size
      • 9.2.5.3.2. By Delivery Model
      • 9.2.5.3.3. By Component
      • 9.2.5.3.4. By Vertical
      • 9.2.5.4. Kuwait
      • 9.2.5.4.1. By Organization Size
      • 9.2.5.4.2. By Delivery Model
      • 9.2.5.4.3. By Component
      • 9.2.5.4.4. By Vertical
      • 9.2.5.5. Iran
      • 9.2.5.5.1. By Organization Size
      • 9.2.5.5.2. By Delivery Model
      • 9.2.5.5.3. By Component
      • 9.2.5.5.4. By Vertical
      • 9.2.5.6. South Africa
      • 9.2.5.6.1. By Organization Size
      • 9.2.5.6.2. By Delivery Model
      • 9.2.5.6.3. By Component
      • 9.2.5.6.4. By Vertical
      • 9.2.5.7. Nigeria
      • 9.2.5.7.1. By Organization Size
      • 9.2.5.7.2. By Delivery Model
      • 9.2.5.7.3. By Component
      • 9.2.5.7.4. By Vertical
      • 9.2.5.8. Kenya
      • 9.2.5.8.1. By Organization Size
      • 9.2.5.8.2. By Delivery Model
      • 9.2.5.8.3. By Component
      • 9.2.5.8.4. By Vertical
      • 9.2.5.9. Egypt
      • 9.2.5.9.1. By Organization Size
      • 9.2.5.9.2. By Delivery Model
      • 9.2.5.9.3. By Component
      • 9.2.5.9.4. By Vertical
      • 9.2.5.10. Morocco
      • 9.2.5.10.1. By Organization Size
      • 9.2.5.10.2. By Delivery Model
      • 9.2.5.10.3. By Component
      • 9.2.5.10.4. By Vertical
      • 9.2.5.11. Algeria
      • 9.2.5.11.1. By Organization Size
      • 9.2.5.11.2. By Delivery Model
      • 9.2.5.11.3. By Component
      • 9.2.5.11.4. By Vertical
      • 9.2.5.12. Rest of Middle East & Africa
      • 9.2.5.12.1. By Organization Size
      • 9.2.5.12.2. By Delivery Model
      • 9.2.5.12.3. By Component
      • 9.2.5.12.4. By Vertical

10. Competitive Landscape

  • 10.1. List of Key Players and Their Offerings
  • 10.2. Global Unified Communication as a Service Company Market Share Analysis, 2021
  • 10.3. Competitive Benchmarking, By Operating Parameters
  • 10.4. Key Strategic Developments (Mergers, Acquisitions, Partnerships)

11. Impact of Covid-19 on Global Unified Communication as a Service Market

12. Company Profile (Company Overview, Financial Matrix, Competitive Landscape, Key Personnel, Key Competitors, Contact Address, Strategic Outlook, SWOT)

  • 12.1. Alcatel-lucent SA
  • 12.2. ALE International
  • 12.3. AT&T
  • 12.4. Avaya Inc.
  • 12.5. Cisco Systems Inc.
  • 12.6. Dell Inc.
  • 12.7. Dialpad Talk
  • 12.8. DXC technologies
  • 12.9. Fuze, Inc.
  • 12.10. 8x8 Inc.
  • 12.11. Genesys
  • 12.12. Google
  • 12.13. Huawei Technologies Co.
  • 12.14. IBM Corporation
  • 12.15. Masergy Communications, Inc.
  • 12.16. Microsoft Corporation
  • 12.17. Mitel Networks Corp.
  • 12.18. Orange business services
  • 12.19. Plantronics, Inc. (Polycom)
  • 12.20. Revation Systems
  • 12.21. Ring Central
  • 12.22. Verizon Communications
  • 12.23. Visionoss ltd.
  • 12.24. Vonage Holdings Corp.
  • 12.25. Other Prominent Players

13. Key Strategic Recommendations

14. Research Methodology

  • 14.1. Qualitative Research
    • 14.1.1. Primary & Secondary Research
  • 14.2. Quantitative Research
  • 14.3. Market Breakdown & Data Triangulation
    • 14.3.1. Secondary Research
    • 14.3.2. Primary Research
  • 14.4. Breakdown of Primary Research Respondents, By Region
  • 14.5. Assumptions & Limitations