查看购物车
  • Traditional Chinese
  • English
  • Japanese
  • Korean
北美 UCaaS 市场分析和预测：~2028
市场调查报告书
商品编码
1117556

北美 UCaaS 市场分析和预测：~2028

Analysis of the North American UCaaS Market, Forecast to 2028
出版日期: | 出版商: Frost & Sullivan | 英文 88 Pages | 商品交期: 最快1-2个工作天内

价格
简介目录

对滞胀和衰退的担忧可能会抑制该行业近年来的发展势头。 UCaaS 的感知优势，包括提高业务连续性和提高远程和混合工作的生产力，可能会被预算缩减、投资延迟和技术投资重新优先级所抵消。

在本报告中，我们调查了北美 UCaaS 市场，并总结了市场概况、影响市场增长的各种因素分析、市场规模转变和预测、按类别细分以及增长机会分析。.

内容

战略要务

  • 为什么增长越来越难
  • 战略要务 8(TM)
  • 三大战略要务的市场影响
  • 推动增长管道引擎 (TM) 的增长机会

增长机会分析

  • 调查范围
  • 范围/市场定义
  • 主要发现
  • 主要增长指标
  • 分销渠道
  • 驱动程序
  • 增长抑制
  • 预测假设
  • 贵组织的云迁移计划
  • 公司电话/商务呼叫控制环境的趋势
  • 收入、安装座位数/用户预测
  • 预测新席位/用户
  • UCaaS 进入目标市场
  • 按国家/地区划分的估计安装席位/用户数
  • 对单位数量和收入的预测分析
  • 市场分析：按国家/地区分类
  • 市场分析：按行业分类
  • 已安装座位数/用户百分比：按客户规模
  • 对 UCaaS 功能的桌面和移动访问
  • 按访问类型划分的已安装用户比例
  • 价格趋势和预测分析
  • 价格趋势和预测：整个市场
  • Cloud PBX/UCAAS 月平均价格趋势
  • 首选云 PBX/UCaaS 套餐
  • 购买云 PBX/UCaaS 通话套餐的推荐方式
  • 竞争环境
  • PBX 功能对于选择云 PBX 解决方案/提供商很重要
  • 选择云通信提供商的主要特点
  • 完全集成的 UCaaS 解决方案的重要性
  • 从同一提供商处购买相切特征的重要性
  • 已安装的席位/用户份额：按服务提供商品牌划分
  • 按服务提供商品牌划分的收入份额
  • UCaaS 平台供应商的安装席位/用户份额
  • 主要公司分析
  • 竞争趋势
  • 选择云 PBX/UCaaS 提供商的关键方面
  • 有意在当前合同到期后更换云 PBX/UCaaS 提供商
  • 更换云 PBX/UCaaS 提供商的 3 个理由

增长机会领域

  • 增长机会 1：联络中心
  • 增长机会 2：移动优先的 UCaaS
  • 增长机会 3：高级协作
  • 增长机会 4：国际扩张
  • 增长机会 5：垂直战略和一线重点
  • 增长机会 6：Microsoft Teams 呼叫支持服务

附录

下一步

简介目录
Product Code: K745-64

What Does it Take to Capitalize on the Robust Growth Trajectory?

Fear of stagflation or recession is likely to dampen the momentum the industry has garnered in the past couple of years. Strong recognition of UCaaS benefits-including improved business continuity and enhanced remote/hybrid workforce productivity-is likely to be offset by budget tightening, delayed investments, and technology investment priorities re-evaluation.

The gap-in terms of growth rates and market share-between the winners and laggards among UCaaS providers is widening. This is compelling market participants to urgently seek greater differentiation and identify new growth opportunities. Providers with broader solutions portfolios (e.g., broadband, mobile services, SD WAN, and managed security) and those offering freemium and/or mobile-ready cloud collaboration services are likely to see pull-through on UCaaS sales.

The addressable market is becoming more clearly segmented between organizations and/or users looking for collaboration-rich UCaaS and those with a preference for voice-centric cloud communications solutions. Specific workflows, user demographics or job roles, or types of communications approaches (e.g., single-vendor versus multi-vendor/best-of-breed, and security posture) often determine each organization's choice of a UCaaS solution.

This market analysis provides valuable insights on UCaaS market growth drivers and restraints, competitive factors and growth opportunities. It can be leveraged by market participants to develop sustainable growth strategies.

Table of Contents

Strategic Imperatives

  • Why Is It Increasingly Difficult to Grow?
  • The Strategic Imperative 8™
  • The Impact of the Top Three Strategic Imperatives on the North American UCaaS Industry
  • Growth Opportunities Fuel the Growth Pipeline Engine™

Growth Opportunity Analysis

  • Scope of Analysis
  • Scope and Market Definitions
  • Scope and Market Definitions (continued)
  • Scope and Market Definitions (continued)
  • Scope and Market Definitions (continued)
  • Scope and Market Definitions (continued)
  • Scope and Market Definitions (continued)
  • Key Findings
  • Key Growth Metrics
  • Distribution Channels
  • Growth Drivers
  • Growth Driver Analysis
  • Growth Driver Analysis (continued)
  • Growth Restraints
  • Growth Restraint Analysis
  • Organization Likely to Decrease Share of Workforce Using PBX, PSTN and Both by 2025
  • Forecast Assumptions
  • Organizations' Cloud Migration Plans
  • Enterprise Telephony/Business Call-control Environment Trends
  • Revenue and Installed Seats/Users Forecast
  • Net New Seats/Users Forecast
  • UCaaS Penetration of the Addressable Market
  • Installed Seats/Users Forecast by Country
  • Unit and Revenue Forecast Analysis
  • Market Analysis by Country
  • Market Analysis by Industry Vertical
  • Market Analysis by Industry Vertical (continued)
  • Percent Installed Seats/Users by Customer Size, 2021
  • Desktop and Mobile Access to UCaaS Functionality, 2021
  • Percent Installed Users by Type of Access, 2021
  • Pricing Trends and Forecast Analysis
  • Pricing Trends and Forecast, Total UCaaS Market
  • Monthly Average Cloud PBX/UCAAS Price Trends
  • Preferred Cloud PBX/UCaaS Packaging
  • Preferred Way to Purchase Calling Plans for Cloud PBX/UCaaS
  • Competitive Environment
  • Important PBX Features in Cloud PBX Solution/Provider Selection
  • Important Capabilities in Cloud Communications Provider Selection
  • Importance of a Fully Integrated UCaaS Solution
  • Importance of Purchasing Tangential Capabilities from the Same Provider
  • Installed Seats/Users Share by Service Provider Brand
  • Revenue Market Share by Service Provider Brand
  • UCaaS Platform Vendor Market Share by Installed Seats/Users
  • Selected Competitor Analysis
  • Selected Competitor Analysis (continued)
  • Selected Competitor Analysis (continued)
  • Competitive Trends
  • Competitive Trends (continued)
  • Important Aspects in Cloud PBX/UCaaS Provider Selection
  • Intent to Switch Cloud PBX/UCaaS Provider Upon Current Contract Expiration
  • Top 3 Reasons for Replacing Cloud PBX/UCaaS Provider

Growth Opportunity Universe

  • Growth Opportunity 1-Contact Center
  • Growth Opportunity 1-Contact Center (continued)
  • Growth Opportunity 2-Mobile-first UCaaS
  • Growth Opportunity 2-Mobile-first UCaaS (continued)
  • Growth Opportunity 3-Advanced Collaboration
  • Growth Opportunity 3-Advanced Collaboration (continued)
  • Growth Opportunity 4-International Expansion
  • Growth Opportunity 4-International Expansion (continued)
  • Growth Opportunity 5-Vertical Strategies and Frontliner Focus
  • Growth Opportunity 5-Vertical Strategies and Frontliner Focus (continued)
  • Growth Opportunity 6-Microsoft Teams Calling Enablement Services
  • Growth Opportunity 6-Microsoft Teams Calling Enablement Services (continued)

Appendix

  • Survey Study Objectives
  • Evolution of the Cloud Communications Market Survey: Research Methodology
  • IT/Telecom Decision Maker Investment Priorities Survey: Research Methodology
  • Providers Included in "Other"
  • Platforms Included in "Other"

Next Steps

  • Your Next Steps
  • Why Frost, Why Now?
  • List of Exhibits
  • List of Exhibits (continued)
  • Legal Disclaimer