市场调查报告书
商品编码
1287520
统一通信作为一种服务市场:2023-2028年全球行业趋势、份额、规模、增长、机会和预测Unified Communications as a Service Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2023-2028 |
2022年,全球统一通信作为一种服务的市场规模达到531亿美元。展望未来,IMARC集团预计,到2028年,市场规模将达到1700.9亿美元,在2023-2028年期间呈现21.3%的增长率(CAGR)。越来越多地采用基于云的解决方案,各行业对有效通信解决方案的需求不断增加,以及对业务流程数字化的日益青睐,是推动市场发展的一些关键因素。
统一通信即服务(UCaaS)指的是一种云交付的统一通信模式,提供各种通信和协作应用和服务。它通过单用户和多用户服务提供电子邮件、即时通讯、视频会议、呼叫路由和语音通信工具。它为各种核心业务运营提供灵活性和可扩展性,并提供联络中心功能,如自动服务员、交互式语音应答、呼叫路由和客户关系管理集成。它还能提高运营效率,并有助于最大限度地减少购置硬件设备和外包资源的资本投资。它允许企业主在任何地方和任何时候通过互联网连接来操作和运行他们的组织。它还有助于提高员工的生产力,简化各种信息技术(IT)服务和流程。它协助众多中小型企业(SMEs)改善他们的客户关怀服务,以提升他们的销售和促进其业务增长。此外,由于UCaaS提高了各种业务运营的效率,它被用于全球的银行、金融服务和保险(BFSI)、信息和技术(IT)、电信、旅游和酒店,以及运输和物流部门。
目前,各行业对有效的通信解决方案的需求不断增加,以管理与员工、客户和利益相关者的关系,这是积极影响市场的主要因素之一。除此之外,越来越多地采用基于云的解决方案来管理基础设施,最大限度地降低成本,并委托各种劳动密集型任务,这推动了市场的增长。此外,越来越多的人倾向于将业务流程数字化,以简化工作流程和操作,解释数据,并获得有价值的见解,这提供了一个有利的市场前景。除此之外,在全球范围内,越来越多的员工采用在家工作(WFH)的模式,以保持工作与生活的平衡并提高生产力。这一点,以及将自己的设备(BYOD)带入办公室以增强企业移动性的上升趋势,都有助于市场的增长。此外,人工智能(AI)和物联网(IoT)在UCaaS中的日益整合,以提供各种好处,如自动记录和智能跟踪扬声器和直观的呼叫记录,正在支持市场增长。此外,企业IT基础设施的不断改善,以及对公共云服务需求的不断升级,都在支撑着市场的增长。
The global unified communications as a service market size reached US$ 53.1 Billion in 2022. Looking forward, IMARC Group expects the market to reach US$ 170.9 Billion by 2028, exhibiting a growth rate (CAGR) of 21.3% during 2023-2028. The rising adoption of cloud-based solutions, increasing demand for effective communication solutions in various industries, and the growing preference for digitizing business processes represent some of the key factors driving the market.
Unified communications as a service (UCaaS) refers to a cloud-delivered unified communications model that offers a wide variety of communication and collaboration applications and services. It provides e-mail, instant messaging, video conferencing, call routing, and voice communication tools via single-tenant and multi-tenant services. It delivers flexibility and scalability for various core business operations and offers contact-center capabilities, such as an auto attendant, interactive voice response, call routing, and customer relationship management integrations. It also increases operational efficiency and aids in minimizing the capital investments to acquire hardware equipment and outsource resources. It allows business owners to operate and run their organization from anywhere and anytime with internet connectivity. It also helps enhance employee productivity and streamline various information technology (IT) services and processes. It assists numerous small and medium-sized enterprises (SMEs) in improving their customer care services to uplift their sales and boost the growth of their businesses. Furthermore, as UCaaS improves the efficiency of various business operations, it is employed in the banking, financial services and insurance (BFSI), information and technology (IT), telecommunication, travel and hospitality, and transportation and logistics sectors across the globe.
At present, the increasing demand for effective communication solutions in various industries to manage relationships with their staff, customers, and stakeholders represents one of the primary factors influencing the market positively. Besides this, the rising adoption of cloud-based solutions to manage infrastructures, minimize costs, and delegate various labor-intensive tasks is propelling the growth of the market. In addition, the growing preference for digitizing business processes to simplify workflow and operations, interpret data, and gain valuable insights is offering a favorable market outlook. Apart from this, there is an increase in the adoption of work-from-home (WFH) models among employees to maintain work-life balance and improve productivity around the world. This, along with the rising trend of bringing your own devices (BYOD) into the office for enhanced enterprise mobility, is contributing to the growth of the market. Additionally, the increasing integration of artificial intelligence (AI) and the internet of things (IoT) in UCaaS for offering various benefits, such as automated transcripts and smart tracking of speakers and intuitive call recordings, is supporting the market growth. Moreover, the rising improvements in the IT infrastructure of businesses, along with the escalating demand for public cloud services, are bolstering the market growth.
IMARC Group provides an analysis of the key trends in each sub-segment of the global unified communications as a service market report, along with forecasts at the global, regional and country level from 2023-2028. Our report has categorized the market based on solution type, organization size, deployment mode and vertical.
The report has provided a detailed breakup and analysis of the unified communications as a service market based on the solution type. This includes telephony, unified messaging, conferencing, collaboration platforms, and others. According to the report, telephony represented the largest segment.
A detailed breakup and analysis of the unified communications as a service market based on the organization size has also been provided in the report. This includes small and medium enterprises and large enterprises. According to the report, large enterprises accounted for the largest market share.
A detailed breakup and analysis of the unified communications as a service market based on the deployment mode has also been provided in the report. This includes public cloud, private cloud, and hybrid cloud. According to the report, public cloud accounted for the largest market share.
A detailed breakup and analysis of the unified communications as a service market based on the vertical has also been provided in the report. This includes BFSI, IT and telecom, healthcare, transportation and logistics, travel and hospitality, media and entertainment, and others. According to the report, IT and telecom accounted for the largest market share.
The report has also provided a comprehensive analysis of all the major regional markets, which include North America (the United States and Canada); Asia Pacific (China, Japan, India, South Korea, Australia, Indonesia, and others); Europe (the United Kingdom, Germany, France, Italy, Spain, Russia, and others); Latin America (Brazil, Mexico, and others); and the Middle East and Africa. According to the report, North America was the largest market for unified communications as a service. Some of the factors driving the North America unified communications as a service market included the growing adoption of cloud technologies, increasing business automation, rising remote workforce, etc.
The report has also provided a comprehensive analysis of the competitive landscape in the global unified communications as a service market. Competitive analysis such as market structure, market share by key players, player positioning, top winning strategies, competitive dashboard, and company evaluation quadrant has been covered in the report. Also, detailed profiles of all major companies have been provided. Some of the companies covered include 8x8 Inc., Ale USA Inc., AT&T Inc. (China Huaxin Post and Telecom Technologies Co. Ltd.), BT Group Plc, Cisco Systems Inc., Fuze Inc., Microsoft Corporation, NTT Communications (The Nippon Telegraph and Telephone Corporation), Ringcentral Inc., Verizon Communications Inc., etc. Kindly note that this only represents a partial list of companies, and the complete list has been provided in the report.