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市场调查报告书
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1379144

网路即时通讯市场：2023-2028 年全球产业趋势、份额、规模、成长、机会与预测

Web Real-Time Communication Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2023-2028
出版日期: | 出版商: IMARC | 英文 138 Pages | 商品交期: 2-3个工作天内

价格

抽象的

2022年，全球网路即时通讯市场规模达到62亿美元。展望未来， IMARC Group预计到2028年市场规模将达到487亿美元，2022-2028年复合年增长率（CAGR）为41.3%。对无缝通讯的需求不断增长、智慧型手机和平板电脑的使用不断增加、医疗保健领域产品的采用不断增加以及高速互联网连接的广泛使用是推动市场的一些主要因素。

Web 即时通讯 (WebRTC) 是一个开源专案和一组技术，可直接在 Web 浏览器中实现即时通信，无需安装额外的插件或软体。它为透过网路传输音讯、视讯和资料提供了一个标准化框架，促进点对点通讯和协作。多年来，WebRTC 因其简单性、跨平台相容性以及无需用户安装额外软体或插件即可实现即时通讯的能力而获得了极大的普及和采用。它的应用范围很广，包括语音和视讯通话、视讯会议、线上游戏、直播、远端协作工具、客户支援等。

该市场的主要推动力是银行、金融服务和保险 (BFSI) 行业越来越多地采用产品来提供视讯银行服务。此外，由于对智慧型手机的高度依赖以及高速网路连线普及率的不断提高，行动银行（行动银行）应用程式的使用率不断增加，也促进了市场的成长。此外，由于慢性病盛行率激增，远端患者监测（RPM）解决方案的采用不断增加也促进了市场成长。此外，WebRTC 与物联网 (IoT) 设备的兼容性以及与人工智慧 (AI) 技术整合的能力为创新带来了新的机会。 WebRTC 与物联网设备的无缝整合可实现各种物联网应用中的即时通信，例如智慧家庭、连网汽车和工业自动化，从而促进了市场成长。

网路即时通讯市场趋势/驱动因素：

对无缝通讯的需求不断增长

随着企业和个人寻求易于使用并整合到现有系统中的即时通讯解决方案，WebRTC 提供基于浏览器、免插件通讯的能力变得越来越有吸引力。这种需求转化为 WebRTC 技术采用的增加，从而导致市场扩张。此外，企业和产业正在将 WebRTC 融入各种应用程序，例如客户支援、远距医疗、线上教育、协作工具等。 WebRTC的多功能性使其能够满足跨行业无缝通讯的多样化需求，扩大了其应用范围和市场范围。此外，WebRTC 提供的易用性和可访问性正在推动其在各个行业的采用，包括客户服务、远距医疗、线上教育和协作工具。

医疗保健领域的产品采用率不断上升

近年来，远距医疗和远距患者护理解决方案的采用加速，特别是在全球事件需要远距医疗服务的情况下。 WebRTC 在医疗保健提供者和患者之间实现即时音讯和视讯通讯方面发挥着至关重要的作用。它与网路浏览器的无缝整合使医疗保健专业人员能够进行虚拟咨询、诊断病情、提供远端监控并提供及时的建议。此外，WebRTC 提供加密和安全功能，确保即时通讯期间病患资讯的机密性和隐私性。它还促进医疗保健专业人员之间的即时协作和咨询，无论其地理位置如何。它使医生、专家和其他医疗保健提供者能够无缝地沟通和共享资讯。例如，透过WebRTC技术，多学科团队会议、远端诊断和专家之间的咨询变得更有效率和有效。协作医疗保健实践的日益普及推动了对 WebRTC 促进即时通讯和资讯交换的需求。

主要参与者之间的合作伙伴关係和收购不断增加

WebRTC 与 IoT 装置的整合可实现这些装置和 Web 浏览器之间的即时通讯。这种整合允许透过基于浏览器的介面与物联网设备进行无缝控制、监控和通讯。例如，WebRTC 可以促进监视摄影机的即时视讯串流或实现与智慧家庭设备的双向音讯通讯。这种整合增强了物联网用户体验并扩展了物联网应用程式的功能。此外，人工智慧技术与 WebRTC 的整合可实现进阶分析和自动化功能。人工智慧演算法可以分析透过 WebRTC 捕获的即时音讯和视讯资料，提供有价值的见解并实现自动化决策，这也促进了市场成长。

网路即时通讯产业细分：

IMARC Group提供了全球网路即时通讯市场报告各细分市场主要趋势的分析，以及 2023 年至 2028 年全球、区域和国家层面的预测。我们的报告根据组件、支援 WebRTC 的设备和垂直市场对市场进行了分类。

组件见解：

解决方案

语音通话和会议

视讯通话和会议

讯息和檔案共享

其他的

服务

解决方案代表领先领域

该报告根据组件类型提供了详细的市场细分和分析。这包括解决方案（语音通话和会议、视讯通话和会议、讯息和文件共享等）和服务。根据该报告，解决方案代表了最大的部分。

解决方案部分涵盖广泛的产品，为企业和组织提供端到端 WebRTC 解决方案。这些解决方案通常包括软体开发套件 (SDK)、通讯平台和应用程式介面 (API)，使开发人员能够将 WebRTC 功能整合到其应用程式和服务中。透过提供全面的解决方案，此细分市场满足了希望无缝实施 WebRTC 功能的企业的多样化需求。此外，这些解决方案通常提供可扩展性，以适应不断增长的用户群和增加的使用量，确保企业可以随着需求的发展无缝扩展其通讯功能。

支援 WebRTC 的装置见解：

移动的

桌面

药片

其他的

手机占市场最大份额

报告中还提供了基于支援 WebRTC 的设备的市场的详细细分和分析。这包括行动装置、桌上型电脑、平板电脑等。报告显示，移动占据了最大的市场份额。

WebRTC 本质上非常适合行动装置。其基于浏览器的特性消除了用户安装额外应用程式或插件的需要，使其方便且用户友好。行动浏览器越来越多地支援 WebRTC 功能，确保即时通讯的无缝整合和卓越的使用者体验。行动环境允许直觉的触控介面、相机和麦克风存取以及轻鬆共享媒体内容，所有这些都有助于行动装置在 WebRTC 市场中的主导地位。此外，行动装置可以随时随地进行通信，非常适合即时通讯应用。透过手机，使用者可以参与支援 WebRTC 的语音和视讯通话、参与直播或随时随地协作处理专案。行动装置提供的便携性和连接性与 WebRTC 的本质完美契合，使用户无论身在何处都可以无缝通讯。

垂直洞察：

BFSI

零售

资讯科技和电信

公部门

媒体与娱乐

製造业

卫生保健

其他的

IT 和电信是主导领域

报告中还提供了基于支援 WebRTC 的设备的市场的详细细分和分析。这包括 BFSI、零售、IT 和电信、公共部门、媒体和娱乐、製造、医疗保健等。报告称，IT 和电信是最大的细分市场。

IT 和电信业是 WebRTC 技术的早期采用者，并认识到其彻底改变即时通讯的潜力。作为利用 WebRTC 的先驱，该行业已将该技术整合到其通讯基础设施、平台和服务中。电信公司、网路服务供应商和 IT 组织已采用 WebRTC 来增强其产品，从而推动该行业占据重要的市场份额。此外，网际网路协定语音 (VoIP) 和会话发起协定 (SIP) 是 IT 和电信产业通讯服务不可或缺的一部分。 WebRTC 与 VoIP 和 SIP 技术无缝集成，允许基于浏览器的音讯和视讯通话。这种整合扩展了 VoIP 和 SIP 服务的功能，从而增强了通讯体验并促进了 WebRTC 在 IT 和电信领域的采用。

区域见解：

北美洲

美国

加拿大

亚太

中国

日本

印度

韩国

澳洲

印尼

其他的

欧洲

德国

法国

英国

义大利

西班牙

俄罗斯

其他的

拉丁美洲

巴西

墨西哥

其他的

中东和非洲

北美在市场上表现出明显的主导地位

该报告还对所有主要区域市场进行了全面分析，其中包括北美（美国和加拿大）；欧洲（德国、法国、英国、义大利、西班牙、俄罗斯等）；亚太地区（中国、日本、印度、韩国、澳洲、印尼等）；拉丁美洲（巴西、墨西哥等）；以及中东和非洲。报告显示，北美地区占据最大的市场份额。

北美一直处于技术进步和创新的前沿。该地区拥有硅谷等主要技术中心，促进了 WebRTC 等尖端技术的发展。北美拥有大量技术公司和熟练的专业人员，在推动 WebRTC 的成长和采用方面发挥了重要作用。此外，该地区拥有发达且强大的资讯技术和电信基础设施。该地区拥有广泛的高速网路连线、先进的资料中心和可靠的电信网路。此基础设施为 WebRTC 实施提供了坚实的基础，确保无缝的即时通讯体验。这些基础设施组件的可用性促成了北美在 WebRTC 市场的主导地位。

竞争格局：

市场竞争格局是动态的，其特点是存在提供一系列解决方案和服务的各种参与者。目前，主要参与者正在投资研发 (R&D)，以增强其 WebRTC 产品。他们还改进功能、使用者体验和安全功能。此外，各种领导企业正在选择收购或合併来巩固其在市场中的地位。透过收购互补的公司或技术，他们可以扩大自己的能力、客户群或地理影响力。他们还提供专门的支援团队、开发人员资源和论坛，以帮助客户有效地整合和利用 WebRTC。

该报告对市场竞争格局进行了全面分析。也提供了所有主要公司的详细资料。市场上的一些主要参与者包括：

美国电话电报公司

阿瓦亚公司

思科系统公司

Dialogic 公司（Enghouse Systems Limited）

甲骨文公司

普利沃公司

宝利通公司（缤特力公司）

库比斯

Ribbon 通讯营运公司

桑格玛科技公司

特威利奥公司

Vonage 控股公司

最近的发展：

Twilio Inc. 推出了新的 API 和工具来促进 WebRTC 集成，并为开发人员提供在其应用程式中建立即时通讯功能的方法。 Twilio 也一直致力于提高其 WebRTC 基础架构的可扩充性和可靠性。

Vonage Holdings Corp. 推出了新的 WebRTC API 和 SDK，使开发人员能够更轻鬆地将即时通讯功能整合到他们的应用程式中。 Vonage 也强调其 WebRTC 产品的灵活性和客製化选项。

Avaya Inc. 已将 WebRTC 功能整合到其通讯和协作平台中。其 Avaya IX Workplace 平台包括 WebRTC 集成，可让企业将即时通讯功能嵌入到其应用程式中并提供无缝通讯体验。

本报告回答的关键问题：

  • 迄今为止，全球网路即时通讯市场表现如何，未来几年将如何表现？
  • 全球网路即时通讯市场的驱动因素、限制因素和机会是什么？
  • 每个驱动因素、限制因素和机会对全球网路即时通讯市场有何影响？
  • 主要区域市场有哪些？
  • 哪些国家代表了最具吸引力的网路即时通讯市场？
  • 基于组件的市场区隔是什么？
  • 网路即时通讯市场中最有吸引力的组件是什么？
  • 支援 WebRTC 的设备市场细分如何？
  • 在网路即时通讯市场上，哪些支援 WebRTC 的设备最具吸引力？
  • 基于垂直行业的市场区隔是什么？
  • 网路即时通讯市场中哪个垂直领域最具吸引力？
  • 全球网路即时通讯市场的竞争格局如何？
  • 全球网路即时通讯市场的主要参与者/公司有哪些？

本报告回答的关键问题：

  • 迄今为止，全球网路即时通讯市场表现如何，未来几年将如何表现？
  • 全球网路即时通讯市场的驱动因素、限制因素和机会是什么？
  • 每个驱动因素、限制因素和机会对全球网路即时通讯市场有何影响？
  • 主要区域市场有哪些？
  • 哪些国家代表了最具吸引力的网路即时通讯市场？
  • 基于组件的市场区隔是什么？
  • 网路即时通讯市场中最有吸引力的组件是什么？
  • 支援 WebRTC 的设备市场细分如何？
  • 在网路即时通讯市场上，哪些支援 WebRTC 的设备最具吸引力？
  • 基于垂直行业的市场区隔是什么？
  • 网路即时通讯市场中哪个垂直领域最具吸引力？
  • 全球网路即时通讯市场的竞争格局如何？
  • 全球网路即时通讯市场的主要参与者/公司有哪些？

目录

第一章：前言

第 2 章：范围与方法

  • 研究目的
  • 利害关係人
  • 资料来源
    • 主要资源
    • 二手资料
  • 市场预测
    • 自下而上的方法
    • 自上而下的方法
  • 预测方法

第 3 章：执行摘要

第 4 章：简介

  • 概述
  • 主要行业趋势

第 5 章：全球网路即时通讯市场

  • 市场概况
  • 市场业绩
  • COVID-19 的影响
  • 市场预测

第 6 章：按成分分類的市场区隔

  • 解决方案
    • 市场走向
    • 关键环节
      • 语音通话和会议
      • 视讯通话和会议
      • 讯息和檔案共享
      • 其他的
    • 市场预测
  • 服务
    • 市场走向
    • 市场预测

第 7 章：WebRTC 设备的市场区隔

  • 移动的
    • 市场走向
    • 市场预测
  • 桌面
    • 市场走向
    • 市场预测
  • 药片
    • 市场走向
    • 市场预测
  • 其他的
    • 市场走向
    • 市场预测

第 8 章：按产业分類的市场区隔

  • BFSI
    • 市场走向
    • 市场预测
  • 零售
    • 市场走向
    • 市场预测
  • 资讯科技和电信
    • 市场走向
    • 市场预测
  • 公部门
    • 市场走向
    • 市场预测
  • 媒体与娱乐
    • 市场走向
    • 市场预测
  • 製造业
    • 市场走向
    • 市场预测
  • 卫生保健
    • 市场走向
    • 市场预测
  • 其他的
    • 市场走向
    • 市场预测

第 9 章：按地区分類的市场区隔

  • 北美洲
    • 美国
      • 市场走向
      • 市场预测
    • 加拿大
      • 市场走向
      • 市场预测
  • 亚太
    • 中国
      • 市场走向
      • 市场预测
    • 日本
      • 市场走向
      • 市场预测
    • 印度
      • 市场走向
      • 市场预测
    • 韩国
      • 市场走向
      • 市场预测
    • 澳洲
      • 市场走向
      • 市场预测
    • 印尼
      • 市场走向
      • 市场预测
    • 其他的
      • 市场走向
      • 市场预测
  • 欧洲
    • 德国
      • 市场走向
      • 市场预测
    • 法国
      • 市场走向
      • 市场预测
    • 英国
      • 市场走向
      • 市场预测
    • 义大利
      • 市场走向
      • 市场预测
    • 西班牙
      • 市场走向
      • 市场预测
    • 俄罗斯
      • 市场走向
      • 市场预测
    • 其他的
      • 市场走向
      • 市场预测
  • 拉丁美洲
    • 巴西
      • 市场走向
      • 市场预测
    • 墨西哥
      • 市场走向
      • 市场预测
    • 其他的
      • 市场走向
      • 市场预测
  • 中东和非洲
    • 市场走向
    • 按国家/地区分類的市场细分
    • 市场预测

第 10 章：SWOT 分析

  • 概述
  • 优势
  • 弱点
  • 机会
  • 威胁

第 11 章：价值链分析

第 12 章：波特五力分析

  • 概述
  • 买家的议价能力
  • 供应商的议价能力
  • 竞争程度
  • 新进入者的威胁
  • 替代品的威胁

第 13 章：价格分析

第14章：竞争格局

  • 市场结构
  • 关键参与者
  • 关键参与者简介
    • AT&T Inc.
    • Avaya Inc.
    • Cisco Systems Inc.
    • Dialogic Corporation (Enghouse Systems Limited)
    • Oracle Corporation
    • Plivo Inc.
    • Polycom Inc. (Plantronics Inc.)
    • Quobis
    • Ribbon Communications Operating Company Inc.
    • Sangoma Technologies Corporation
    • Twilio Inc.
    • Vonage Holdings Corp.
Product Code: SR112023A4088

Abstract

The global web real-time communication market size reached US$ 6.2 Billion in 2022. Looking forward, IMARC Group expects the market to reach US$ 48.7 Billion by 2028, exhibiting a growth rate (CAGR) of 41.3% during 2022-2028. The increasing demand for seamless communication, the rising use of smartphones and tablets, the rising product adoption in the healthcare sector, and the widespread availability of high-speed internet connectivity are some of the major factors propelling the market.

Web real-time communication (WebRTC) is an open-source project and set of technologies that enables real-time communication directly within web browsers, without the need for additional plugins or software installations. It provides a standardized framework for audio, video, and data transmission over the internet, facilitating peer-to-peer communication and collaboration. Over the years, WebRTC has gained significant popularity and adoption due to its simplicity, cross-platform compatibility, and its ability to enable real-time communication without requiring users to install additional software or plugins. It is used in a wide range of applications, including voice and video calling, video conferencing, online gaming, live streaming, remote collaboration tools, customer support, and more.

The market is primarily driven by the rising product adoption of banking, financial services and insurance (BFSI) industry to offer video banking services. In addition, the increasing utilization of mobile banking (m-banking) apps due to considerable reliance on smartphones and rising penetration of high-speed internet connectivity is augmenting the market growth. Besides, the rising adoption of remote patient monitoring (RPM) solutions due to the surging prevalence of chronic conditions is also contributing to market growth. Moreover, WebRTC's compatibility with Internet of Things (IoT) devices and its ability to integrate with artificial intelligence (AI) technologies present new opportunities for innovation. The seamless integration of WebRTC with IoT devices enables real-time communication in various IoT applications, such as smart homes, connected cars, and industrial automation which is augmenting the market growth.

Web Real-Time Communication Market Trends/Drivers:

The increasing demand for seamless communication

As businesses and individuals seek real-time communication solutions that are easy to use and integrate into existing systems, WebRTC's ability to provide browser-based, plugin-free communication becomes increasingly attractive. This demand translates into increased adoption of WebRTC technology, resulting in market expansion. Moreover, businesses and industries are incorporating WebRTC into various applications such as customer support, telemedicine, online education, collaboration tools, and more. The versatility of WebRTC allows it to meet the diverse needs of seamless communication across multiple sectors, expanding its application scope and market reach. Besides, the ease of use and accessibility offered by WebRTC is driving its adoption across various industries, including customer service, telehealth, online education, and collaboration tools.

The rising product adoption in healthcare sector

The adoption of telemedicine and remote patient care solutions has accelerated in recent years, especially with the global events that have necessitated remote healthcare services. WebRTC plays a crucial role in enabling real-time audio and video communication between healthcare providers and patients. Its seamless integration with web browsers allows healthcare professionals to conduct virtual consultations, diagnose conditions, provide remote monitoring, and offer timely advice. Moreover, WebRTC offers encryption and security features that ensure the confidentiality and privacy of patient information during real-time communication. It also facilitates real-time collaboration and consultations among healthcare professionals, regardless of their geographical locations. It enables doctors, specialists, and other healthcare providers to communicate and share information seamlessly. For instance, multidisciplinary team meetings, remote diagnostics, and consultations between experts are made more efficient and effective with WebRTC technology. The increasing adoption of collaborative healthcare practices drives the demand for WebRTC in facilitating real-time communication and information exchange.

Rising partnerships and acquisitions amongst key players

WebRTC integration with IoT devices enables real-time communication between these devices and web browsers. This integration allows for seamless control, monitoring, and communication with IoT devices through browser-based interfaces. For example, WebRTC can facilitate live video streaming from surveillance cameras or enable two-way audio communication with smart home devices. This integration enhances the IoT user experience and expands the capabilities of IoT applications. Moreover, the integration of AI technologies with WebRTC enables advanced analytics and automation capabilities. AI algorithms can analyze real-time audio and video data captured through WebRTC, providing valuable insights and enabling automated decision-making, which is also augmenting the market growth.

Web Real-Time Communication Industry Segmentation:

IMARC Group provides an analysis of the key trends in each segment of the global web real-time communication market report, along with forecasts at the global, regional and country levels from 2023-2028. Our report has categorized the market based on component, WebRTC-enabled devices and vertical.

Component Insights:

Solution

Voice Calling and Conferencing

Video Calling and Conferencing

Message and File Sharing

Others

Services

Solution represents the leading segment

The report has provided a detailed breakup and analysis of the market based on the component type. This includes solution (voice calling and conferencing, video calling and conferencing, message and file sharing, and others) and services. According to the report, solution represented the largest segment.

The solution segment encompasses a wide range of offerings that provide end-to-end WebRTC solutions to businesses and organizations. These solutions typically include software development kits (SDKs), communication platforms, and application programming interfaces (APIs) that enable developers to integrate WebRTC capabilities into their applications and services. By offering comprehensive solutions, this segment caters to the diverse needs of businesses looking to implement WebRTC functionality seamlessly. Moreover, these solutions often offer scalability to accommodate growing user bases and increased usage, ensuring that businesses can expand their communication capabilities seamlessly as their needs evolve.

WebRTC-Enabled Devices Insights:

Mobile

Desktop

Tablet

Others

Mobiles hold the largest share in the market

A detailed breakup and analysis of the market based on the WebRTC enabled devices has also been provided in the report. This mobile, desktop, tablet, and others. According to the report, mobile accounted for the largest market share.

WebRTC is inherently well-suited for mobile devices. Its browser-based nature eliminates the need for users to install additional applications or plugins, making it convenient and user-friendly. Mobile browsers increasingly support WebRTC functionalities, ensuring seamless integration and excellent user experiences for real-time communication. The mobile environment allows for intuitive touch interfaces, camera and microphone access, and easy sharing of media content, all of which contribute to the dominance of mobiles in the WebRTC market. Moreover, Mobile devices enable communication anytime and anywhere, making them ideal for real-time communication applications. With mobiles, users can engage in WebRTC-enabled voice and video calls, participate in live streaming, or collaborate on projects on the go. The portability and connectivity offered by mobiles align perfectly with the essence of WebRTC, allowing users to communicate seamlessly irrespective of their location.

Vertical Insights:

BFSI

Retail

IT and Telecom

Public Sector

Media and Entertainment

Manufacturing

Healthcare

Others

IT and telecom represents the leading segment

A detailed breakup and analysis of the market based on the WebRTC enabled devices has also been provided in the report. This includes BFSI, retail, IT and telecom, public sector, media and entertainment, manufacturing, healthcare, and others. According to the report, IT and telecom represented the largest segment.

The IT and telecom industry were early adopters of WebRTC technology, recognizing its potential to revolutionize real-time communication. As pioneers in leveraging WebRTC, this sector has integrated the technology into their communication infrastructure, platforms, and services. Telecommunication companies, internet service providers, and IT organizations have embraced WebRTC to enhance their offerings, driving the sector's significant market share. Besides, voice over Internet Protocol (VoIP) and Session Initiation Protocol (SIP) are integral to the IT and telecom sector's communication services. WebRTC seamlessly integrates with VoIP and SIP technologies, allowing for browser-based audio and video calls. This integration expands the capabilities of VoIP and SIP services, enabling enhanced communication experiences and promoting the adoption of WebRTC within the IT and telecom sector.

Regional Insights:

North America

United States

Canada

Asia-Pacific

China

Japan

India

South Korea

Australia

Indonesia

Others

Europe

Germany

France

United Kingdom

Italy

Spain

Russia

Others

Latin America

Brazil

Mexico

Others

Middle East and Africa

North America exhibits a clear dominance in the market

The report has also provided a comprehensive analysis of all the major regional markets, which include North America (the United States and Canada); Europe (Germany, France, the United Kingdom, Italy, Spain, Russia, and others); Asia Pacific (China, Japan, India, South Korea, Australia, Indonesia, and others); Latin America (Brazil, Mexico, and others); and the Middle East and Africa. According to the report, North America holds the largest market share.

North America has been at the forefront of technological advancements and innovation. The region is home to major technology hubs, such as Silicon Valley, which foster the development of cutting-edge technologies like WebRTC. With a strong presence of technology companies and skilled professionals, North America has been instrumental in driving the growth and adoption of WebRTC. Moreover, the region boasts a well-developed and robust IT and telecom infrastructure. The region has widespread high-speed internet connectivity, advanced data centers, and reliable telecommunications networks. This infrastructure provides a solid foundation for WebRTC implementation, ensuring seamless real-time communication experiences. The availability of these infrastructure components has contributed to the dominance of North America in the WebRTC market.

Competitive Landscape:

The competitive landscape of the market is dynamic and characterized by the presence of various players offering a range of solutions and services. At present, key players are investing in research and development (R&D) to enhance their WebRTC offerings. They are also improving functionalities, user experiences, and security features. Moreover, various leading players are opting for acquisitions or mergers to consolidate their position in the market. By acquiring complementary companies or technologies, they can expand their capabilities, customer base, or geographic presence. They are also providing dedicated support teams, developer resources, and forums to assist customers in integrating and utilizing WebRTC effectively.

The report has provided a comprehensive analysis of the competitive landscape in the market. Detailed profiles of all major companies have also been provided. Some of the key players in the market include:

AT&T Inc.

Avaya Inc.

Cisco Systems Inc.

Dialogic Corporation (Enghouse Systems Limited)

Oracle Corporation

Plivo Inc.

Polycom Inc. (Plantronics Inc.)

Quobis

Ribbon Communications Operating Company Inc.

Sangoma Technologies Corporation

Twilio Inc.

Vonage Holdings Corp.

Recent Developments:

Twilio Inc. have introduced new APIs and tools to facilitate WebRTC integration and provide developers with the means to build real-time communication features into their applications. Twilio has also been working on improving the scalability and reliability of its WebRTC infrastructure.

Vonage Holdings Corp. have launched new WebRTC APIs and SDKs to enable developers to integrate real-time communication features into their applications more easily. Vonage has also emphasized the flexibility and customization options in their WebRTC offerings.

Avaya Inc. has been incorporating WebRTC capabilities into its communication and collaboration platforms. Its Avaya IX Workplace platform includes WebRTC integration, allowing businesses to embed real-time communication features into their applications and provide seamless communication experiences.

Key Questions Answered in This Report:

  • How has the global web real-time communication market performed so far, and how will it perform in the coming years?
  • What are the drivers, restraints, and opportunities in the global web real-time communication market?
  • What is the impact of each driver, restraint, and opportunity on the global web real-time communication market?
  • What are the key regional markets?
  • Which countries represent the most attractive web real-time communication market?
  • What is the breakup of the market based on the component?
  • Which is the most attractive component in the web real-time communication market?
  • What is the breakup of the market based on the WebRTC-enabled devices?
  • Which is the most attractive WebRTC-enabled devices in the web real-time communication market?
  • What is the breakup of the market based on the verticals?
  • Which is the most attractive verticals in the web real-time communication market?
  • What is the competitive structure of the global web real-time communication market?
  • Who are the key players/companies in the global web real-time communication market?

Table of Contents

1 Preface

2 Scope and Methodology

  • 2.1 Objectives of the Study
  • 2.2 Stakeholders
  • 2.3 Data Sources
    • 2.3.1 Primary Sources
    • 2.3.2 Secondary Sources
  • 2.4 Market Estimation
    • 2.4.1 Bottom-Up Approach
    • 2.4.2 Top-Down Approach
  • 2.5 Forecasting Methodology

3 Executive Summary

4 Introduction

  • 4.1 Overview
  • 4.2 Key Industry Trends

5 Global Web Real-Time Communication Market

  • 5.1 Market Overview
  • 5.2 Market Performance
  • 5.3 Impact of COVID-19
  • 5.4 Market Forecast

6 Market Breakup by Component

  • 6.1 Solution
    • 6.1.1 Market Trends
    • 6.1.2 Key Segments
      • 6.1.2.1 Voice Calling and Conferencing
      • 6.1.2.2 Video Calling and Conferencing
      • 6.1.2.3 Message and File Sharing
      • 6.1.2.4 Others
    • 6.1.3 Market Forecast
  • 6.2 Services
    • 6.2.1 Market Trends
    • 6.2.2 Market Forecast

7 Market Breakup by WebRTC-Enabled Devices

  • 7.1 Mobile
    • 7.1.1 Market Trends
    • 7.1.2 Market Forecast
  • 7.2 Desktop
    • 7.2.1 Market Trends
    • 7.2.2 Market Forecast
  • 7.3 Tablet
    • 7.3.1 Market Trends
    • 7.3.2 Market Forecast
  • 7.4 Others
    • 7.4.1 Market Trends
    • 7.4.2 Market Forecast

8 Market Breakup by Vertical

  • 8.1 BFSI
    • 8.1.1 Market Trends
    • 8.1.2 Market Forecast
  • 8.2 Retail
    • 8.2.1 Market Trends
    • 8.2.2 Market Forecast
  • 8.3 IT and Telecom
    • 8.3.1 Market Trends
    • 8.3.2 Market Forecast
  • 8.4 Public Sector
    • 8.4.1 Market Trends
    • 8.4.2 Market Forecast
  • 8.5 Media and Entertainment
    • 8.5.1 Market Trends
    • 8.5.2 Market Forecast
  • 8.6 Manufacturing
    • 8.6.1 Market Trends
    • 8.6.2 Market Forecast
  • 8.7 Healthcare
    • 8.7.1 Market Trends
    • 8.7.2 Market Forecast
  • 8.8 Others
    • 8.8.1 Market Trends
    • 8.8.2 Market Forecast

9 Market Breakup by Region

  • 9.1 North America
    • 9.1.1 United States
      • 9.1.1.1 Market Trends
      • 9.1.1.2 Market Forecast
    • 9.1.2 Canada
      • 9.1.2.1 Market Trends
      • 9.1.2.2 Market Forecast
  • 9.2 Asia-Pacific
    • 9.2.1 China
      • 9.2.1.1 Market Trends
      • 9.2.1.2 Market Forecast
    • 9.2.2 Japan
      • 9.2.2.1 Market Trends
      • 9.2.2.2 Market Forecast
    • 9.2.3 India
      • 9.2.3.1 Market Trends
      • 9.2.3.2 Market Forecast
    • 9.2.4 South Korea
      • 9.2.4.1 Market Trends
      • 9.2.4.2 Market Forecast
    • 9.2.5 Australia
      • 9.2.5.1 Market Trends
      • 9.2.5.2 Market Forecast
    • 9.2.6 Indonesia
      • 9.2.6.1 Market Trends
      • 9.2.6.2 Market Forecast
    • 9.2.7 Others
      • 9.2.7.1 Market Trends
      • 9.2.7.2 Market Forecast
  • 9.3 Europe
    • 9.3.1 Germany
      • 9.3.1.1 Market Trends
      • 9.3.1.2 Market Forecast
    • 9.3.2 France
      • 9.3.2.1 Market Trends
      • 9.3.2.2 Market Forecast
    • 9.3.3 United Kingdom
      • 9.3.3.1 Market Trends
      • 9.3.3.2 Market Forecast
    • 9.3.4 Italy
      • 9.3.4.1 Market Trends
      • 9.3.4.2 Market Forecast
    • 9.3.5 Spain
      • 9.3.5.1 Market Trends
      • 9.3.5.2 Market Forecast
    • 9.3.6 Russia
      • 9.3.6.1 Market Trends
      • 9.3.6.2 Market Forecast
    • 9.3.7 Others
      • 9.3.7.1 Market Trends
      • 9.3.7.2 Market Forecast
  • 9.4 Latin America
    • 9.4.1 Brazil
      • 9.4.1.1 Market Trends
      • 9.4.1.2 Market Forecast
    • 9.4.2 Mexico
      • 9.4.2.1 Market Trends
      • 9.4.2.2 Market Forecast
    • 9.4.3 Others
      • 9.4.3.1 Market Trends
      • 9.4.3.2 Market Forecast
  • 9.5 Middle East and Africa
    • 9.5.1 Market Trends
    • 9.5.2 Market Breakup by Country
    • 9.5.3 Market Forecast

10 SWOT Analysis

  • 10.1 Overview
  • 10.2 Strengths
  • 10.3 Weaknesses
  • 10.4 Opportunities
  • 10.5 Threats

11 Value Chain Analysis

12 Porters Five Forces Analysis

  • 12.1 Overview
  • 12.2 Bargaining Power of Buyers
  • 12.3 Bargaining Power of Suppliers
  • 12.4 Degree of Competition
  • 12.5 Threat of New Entrants
  • 12.6 Threat of Substitutes

13 Price Analysis

14 Competitive Landscape

  • 14.1 Market Structure
  • 14.2 Key Players
  • 14.3 Profiles of Key Players
    • 14.3.1 AT&T Inc.
      • 14.3.1.1 Company Overview
      • 14.3.1.2 Product Portfolio
      • 14.3.1.3 Financials
      • 14.3.1.4 SWOT Analysis
    • 14.3.2 Avaya Inc.
      • 14.3.2.1 Company Overview
      • 14.3.2.2 Product Portfolio
      • 14.3.2.3 Financials
      • 14.3.2.4 SWOT Analysis
    • 14.3.3 Cisco Systems Inc.
      • 14.3.3.1 Company Overview
      • 14.3.3.2 Product Portfolio
      • 14.3.3.3 Financials
      • 14.3.3.4 SWOT Analysis
    • 14.3.4 Dialogic Corporation (Enghouse Systems Limited)
      • 14.3.4.1 Company Overview
      • 14.3.4.2 Product Portfolio
    • 14.3.5 Oracle Corporation
      • 14.3.5.1 Company Overview
      • 14.3.5.2 Product Portfolio
      • 14.3.5.3 Financials
      • 14.3.5.4 SWOT Analysis
    • 14.3.6 Plivo Inc.
      • 14.3.6.1 Company Overview
      • 14.3.6.2 Product Portfolio
    • 14.3.7 Polycom Inc. (Plantronics Inc.)
      • 14.3.7.1 Company Overview
      • 14.3.7.2 Product Portfolio
    • 14.3.8 Quobis
      • 14.3.8.1 Company Overview
      • 14.3.8.2 Product Portfolio
    • 14.3.9 Ribbon Communications Operating Company Inc.
      • 14.3.9.1 Company Overview
      • 14.3.9.2 Product Portfolio
      • 14.3.9.3 Financials
      • 14.3.9.4 SWOT Analysis
    • 14.3.10 Sangoma Technologies Corporation
      • 14.3.10.1 Company Overview
      • 14.3.10.2 Product Portfolio
      • 14.3.10.3 Financials
      • 14.3.10.4 SWOT Analysis
    • 14.3.11 Twilio Inc.
      • 14.3.11.1 Company Overview
      • 14.3.11.2 Product Portfolio
      • 14.3.11.3 Financials
      • 14.3.11.4 SWOT Analysis
    • 14.3.12 Vonage Holdings Corp.
      • 14.3.12.1 Company Overview
      • 14.3.12.2 Product Portfolio
      • 14.3.12.3 Financials
      • 14.3.12.4 SWOT Analysis

List of Figures

  • Figure 1: Global: Web Real-Time Communication Market: Major Drivers and Challenges
  • Figure 2: Global: Web Real-Time Communication Market: Sales Value (in Billion US$), 2017-2022
  • Figure 3: Global: Web Real-Time Communication Market Forecast: Sales Value (in Billion US$), 2023-2028
  • Figure 4: Global: Web Real-Time Communication Market: Breakup by Component (in %), 2022
  • Figure 5: Global: Web Real-Time Communication Market: Breakup by WebRTC-Enabled Devices (in %), 2022
  • Figure 6: Global: Web Real-Time Communication Market: Breakup by Vertical (in %), 2022
  • Figure 7: Global: Web Real-Time Communication Market: Breakup by Region (in %), 2022
  • Figure 8: Global: Web Real-Time Communication (Solution) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 9: Global: Web Real-Time Communication (Solution) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 10: Global: Web Real-Time Communication (Services) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 11: Global: Web Real-Time Communication (Services) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 12: Global: Web Real-Time Communication (Mobile) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 13: Global: Web Real-Time Communication (Mobile) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 14: Global: Web Real-Time Communication (Desktop) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 15: Global: Web Real-Time Communication (Desktop) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 16: Global: Web Real-Time Communication (Tablet) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 17: Global: Web Real-Time Communication (Tablet) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 18: Global: Web Real-Time Communication (Other WebRTC-Enabled Devices) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 19: Global: Web Real-Time Communication (Other WebRTC-Enabled Devices) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 20: Global: Web Real-Time Communication (BFSI) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 21: Global: Web Real-Time Communication (BFSI) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 22: Global: Web Real-Time Communication (Retail) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 23: Global: Web Real-Time Communication (Retail) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 24: Global: Web Real-Time Communication (IT and Telecom) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 25: Global: Web Real-Time Communication (IT and Telecom) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 26: Global: Web Real-Time Communication (Public Sector) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 27: Global: Web Real-Time Communication (Public Sector) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 28: Global: Web Real-Time Communication (Media and Entertainment) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 29: Global: Web Real-Time Communication (Media and Entertainment) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 30: Global: Web Real-Time Communication (Manufacturing) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 31: Global: Web Real-Time Communication (Manufacturing) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 32: Global: Web Real-Time Communication (Healthcare) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 33: Global: Web Real-Time Communication (Healthcare) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 34: Global: Web Real-Time Communication (Other Verticals) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 35: Global: Web Real-Time Communication (Other Verticals) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 36: North America: Web Real-Time Communication Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 37: North America: Web Real-Time Communication Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 38: United States: Web Real-Time Communication Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 39: United States: Web Real-Time Communication Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 40: Canada: Web Real-Time Communication Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 41: Canada: Web Real-Time Communication Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 42: Asia-Pacific: Web Real-Time Communication Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 43: Asia-Pacific: Web Real-Time Communication Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 44: China: Web Real-Time Communication Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 45: China: Web Real-Time Communication Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 46: Japan: Web Real-Time Communication Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 47: Japan: Web Real-Time Communication Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 48: India: Web Real-Time Communication Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 49: India: Web Real-Time Communication Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 50: South Korea: Web Real-Time Communication Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 51: South Korea: Web Real-Time Communication Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 52: Australia: Web Real-Time Communication Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 53: Australia: Web Real-Time Communication Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 54: Indonesia: Web Real-Time Communication Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 55: Indonesia: Web Real-Time Communication Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 56: Others: Web Real-Time Communication Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 57: Others: Web Real-Time Communication Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 58: Europe: Web Real-Time Communication Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 59: Europe: Web Real-Time Communication Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 60: Germany: Web Real-Time Communication Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 61: Germany: Web Real-Time Communication Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 62: France: Web Real-Time Communication Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 63: France: Web Real-Time Communication Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 64: United Kingdom: Web Real-Time Communication Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 65: United Kingdom: Web Real-Time Communication Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 66: Italy: Web Real-Time Communication Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 67: Italy: Web Real-Time Communication Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 68: Spain: Web Real-Time Communication Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 69: Spain: Web Real-Time Communication Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 70: Russia: Web Real-Time Communication Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 71: Russia: Web Real-Time Communication Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 72: Others: Web Real-Time Communication Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 73: Others: Web Real-Time Communication Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 74: Latin America: Web Real-Time Communication Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 75: Latin America: Web Real-Time Communication Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 76: Brazil: Web Real-Time Communication Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 77: Brazil: Web Real-Time Communication Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 78: Mexico: Web Real-Time Communication Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 79: Mexico: Web Real-Time Communication Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 80: Others: Web Real-Time Communication Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 81: Others: Web Real-Time Communication Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 82: Middle East and Africa: Web Real-Time Communication Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 83: Middle East and Africa: Web Real-Time Communication Market: Breakup by Country (in %), 2022
  • Figure 84: Middle East and Africa: Web Real-Time Communication Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 85: Global: Web Real-Time Communication Industry: SWOT Analysis
  • Figure 86: Global: Web Real-Time Communication Industry: Value Chain Analysis
  • Figure 87: Global: Web Real-Time Communication Industry: Porter's Five Forces Analysis

List of Tables

  • Table 1: Global: Web Real-Time Communication Market: Key Industry Highlights, 2022 and 2028
  • Table 2: Global: Web Real-Time Communication Market Forecast: Breakup by Component (in Million US$), 2023-2028
  • Table 3: Global: Web Real-Time Communication Market Forecast: Breakup by WebRTC-Enabled Devices (in Million US$), 2023-2028
  • Table 4: Global: Web Real-Time Communication Market Forecast: Breakup by Vertical (in Million US$), 2023-2028
  • Table 5: Global: Web Real-Time Communication Market Forecast: Breakup by Region (in Million US$), 2023-2028
  • Table 6: Global: Web Real-Time Communication Market: Competitive Structure
  • Table 7: Global: Web Real-Time Communication Market: Key Players