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封面
市场调查报告书
商品编码
1090683

知识管理软体的全球市场-至2027年的预测

Knowledge Management Software Market Research Report-Forecast Till 2027
出版日期: | 出版商: Market Research Future | 英文 121 Pages | 订单完成后即时交付

价格

全球知识管理软体的市场规模，预计以12.1％大幅度的年复合成长率扩大，到2027年终超过264亿2,320万美元。

本报告提供全球知识管理软体市场相关调查，市场概要，以及各类型，各部署类型，各组织规模，各终端用户，各地区的趋势，及加入此市场的主要企业简介等资讯。

目录

第1章 摘要整理

第2章 市场简介

第3章 调查手法

第4章 市场动态

  • 简介
  • 促进因素
  • 阻碍因素
  • 市场机会
  • COVID-19对知识管理软体市场的影响

第5章 市场要素分析

  • 价值链分析
  • 波特的五力分析

第6章 全球知识管理软体市场，各类型

  • 概要
    • 全球知识管理软体市场，各类型，2018年～2027年(100万美元)
  • 行动-Android原生
  • 行动-IOS原生

第7章 全球知识管理软体市场，各部署类型

  • 概要
    • 全球知识管理软体市场，各部署类型，2018年～2027年(100万美元)
  • 内部部署
  • 云端
  • 混合

第8章 全球知识管理软体市场，各组织规模

  • 概要
    • 全球知识管理软体市场，各组织规模，2018年～2027年(100万美元)
  • 中小企业
  • 大企业

第9章 全球知识管理软体市场，各终端用户

  • 概要
    • 全球知识管理软体市场，各终端用户，2018年～2027年(100万美元)
  • 政府、防卫
  • 製造
  • 银行，金融服务及保险(BFSI)
  • 医药品
  • IT、通讯
  • 其他

第10章 全球知识管理软体市场，各地区

  • 概要
    • 全球知识管理软体市场，各地区，2018年～2027年(100万美元)
  • 北美
  • 欧洲
  • 亚太地区
  • 中东、非洲
  • 南美

第11章 竞争情形

  • 竞争基准
  • 厂商市场占有率分析
  • 最近的开发
    • 伙伴关係/契约/契约/合作
    • 事业扩大/收购
    • 产品的销售/开发

第12章 企业简介

  • FRESHWORKS INC.
  • ATLASSIAN CORPORATION PLC
  • EXO PLATFORM
  • BITRIX24 INC.
  • PROPROFS
  • IBM CORPORATION
  • SAP SE
  • ZOHO CORPORATION PVT. LTD.
  • ORACLE CORPORATION
  • CAPGEMINI SE
  • SKYPREP INC.
  • LUCIDEA
  • EGAIN CORPORATION
  • UPLAND SOFTWARE INC.
  • ZENDESK INC.
Product Code: MRFR/ICT/2849-CR

Market Overview

According to MRFR analysis, the global knowledge management software market is anticipated to witness a substantial CAGR of 12.1% during the review period to surpass USD 26,423.2 million by the end of 2027. The development of the knowledge management software market is driven by different variables, like the Increasing need to client maintenance and fulfilment and increment functional proficiency and staff efficiency. In any case, the development of the worldwide market liable to be blocked by absence of mindfulness in little association. The revolutuion and possible development of data frameworks set out a freedom to coordinate knowledge management processes dynamically. The computerized advances empower information catch, information capacity, information mining, information examination, and information representation. The worth produced by such advances is improved and moved to organizations and clients through computerized innovations that empower interconnection. Besides, computerized mechanical headways in knowledge management analyses that new and creating advanced advancements could help knowledge management processes inside and beyond organizations.

The global knowledge management software market is expected to register a healthy market growth during the forecast period, primarily due to the increasing need for customer retention and satisfaction. Client situated business approaches are viewed as one of the most impressive skills in organizations that guide in changing their surroundings to a client driven climate. Organizations can fortify their associations with their significant clients through knowledge management, bringing about steadfast clients and upper hand. Associations can utilize knowledge management and knowledge got from client relationship management to create ground-breaking thoughts and convey upgraded and new administrations (CRM).

Market Segmentation

The worldwide knowledge management software market is arranged into on kind, sending type, association size and end-client.

The Type portion incorporates the Mobile - Android Native and Mobile - iOS Native. As far as Deployment Type, the market is separated into On Premises, Cloud and Hybrid.

The Organization size portion is comprised of Small and Medium Scale Enterprise and Large-Scale Enterprise. End User of the worldwide knowledge management software market involves BFSI, Government and Defense, Pharmaceuticals, IT and Telecommunication, Manufacturing and Others.

Regional Analysis

In view of region, the knowledge management software market is studied across North America, Europe, Asia-Pacific, the Middle East and Africa, and South America. North America is probably going to have a critical piece of the pie because of its strong framework and early reception of innovation. North America overwhelms the information management software industry on account of the rising interest in numerous areas and broad acknowledgment of different management software. The provincial market is being helped by a steady and better framework and a high propensity than learn new innovations and coordinate it into the framework.

Major Players

The major market players of the global knowledge Management Software Market are Freshworks Inc., SAP SE, Capgemini SE, SkyPrep Inc., Bitrix24 Inc., ProProfs, IBM Corporation, Lucidea, Egain Corporation, Atlassian Corporation Plc, Exo Platform, Zoho Corporation Pvt Ltd., Oracle Corporation, Upland Software Inc., Zendesk Inc.

TABLE OF CONTENTS

TABLE OF CONTENTS

1 EXECUTIVE SUMMARY 17

  • 1.1 MARKET ATTRACTIVENESS ANALYSIS 18

2 MARKET INTRODUCTION 19

  • 2.1 DEFINITION 19
  • 2.2 SCOPE OF THE STUDY 19
  • 2.3 RESEARCH OBJECTIVE 19
  • 2.4 MARKET STRUCTURE 19

3 RESEARCH METHODOLOGY 20

4 MARKET DYNAMICS 26

  • 4.1 INTRODUCTION 26
  • 4.2 DRIVERS 27
    • 4.2.1 INCREASING NEED FOR CUSTOMER RETENTION AND SATISFACTION 27
    • 4.2.2 INCREASE OPERATIONAL EFFICIENCY AND STAFF PRODUCTIVITY 27
    • 4.2.3 DRIVERS IMPACT ANALYSIS 28
  • 4.3 RESTRAINTS 28
    • 4.3.1 LACK OF AWARENESS IN SMALL ORGANIZATION 28
    • 4.3.2 RESTRAINTS IMPACT ANALYSIS 29
  • 4.4 OPPORTUNITIES 29
    • 4.4.1 TECHNOLOGICAL ADVANCEMENT 29
  • 4.5 IMPACT OF COVID-19 ON KNOWLEDGE MANAGEMENT SOFTWARE MARKET 30
    • 4.5.1 IMPACT ON KNOWLEDGE MANAGEMENT SOFTWARE ADOPTION 30
    • 4.5.2 IMPACT ON IT SPENDING 30
    • 4.5.3 IMPACT ON INDUSTRY VERTICALS 30

5 MARKET FACTOR ANALYSIS 31

  • 5.1 VALUE CHAIN ANALYSIS 31
    • 5.1.1 SOFTWARE DESIGNERS & DEVELOPERS 31
    • 5.1.2 SYSTEM INTEGRATORS 31
    • 5.1.3 END USERS 32
  • 5.2 PORTER'S FIVE FORCES MODEL 32
    • 5.2.1 THREAT OF NEW ENTRANTS 33
    • 5.2.2 BARGAINING POWER OF SUPPLIERS 33
    • 5.2.3 THREAT OF SUBSTITUTES 33
    • 5.2.4 BARGAINING POWER OF BUYERS 33
    • 5.2.5 INTENSITY OF RIVALRY 33

6 GLOBAL KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE 34

  • 6.1 OVERVIEW 34
    • 6.1.1 GLOBAL KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2018-2027 (USD MILLION) 35
  • 6.2 MOBILE - ANDROID NATIVE 35
  • 6.3 MOBILE - IOS NATIVE 35

7 GLOBAL KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE 36

  • 7.1 OVERVIEW 36
    • 7.1.1 GLOBAL KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE, 2018-2027 (USD MILLION) 37
  • 7.2 ON-PREMISES 37
  • 7.3 CLOUD 37
  • 7.4 HYBRID 37

8 GLOBAL KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE 38

  • 8.1 OVERVIEW 38
    • 8.1.1 GLOBAL KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2018-2027 (USD MILLION) 39
  • 8.2 SMALL & MEDIUM SCALE ENTERPRISE 39
  • 8.3 LARGE SCALE ENTERPRISE 39

9 GLOBAL KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER 40

  • 9.1 OVERVIEW 40
    • 9.1.1 GLOBAL KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2018-2027 (USD MILLION) 41
  • 9.2 GOVERNMENT AND DEFENSE 41
  • 9.3 MANUFACTURING 41
  • 9.4 BANKING, FINANCIAL SERVICES AND INSURANCE (BFSI) 41
  • 9.5 PHARMACEUTICALS 42
  • 9.6 IT & TELECOMMUNICATION 42
  • 9.7 OTHERS 42

10 GLOBAL KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY REGION 43

  • 10.1 OVERVIEW 43
    • 10.1.1 GLOBAL KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY REGION, 2018-2027 (USD MILLION) 44
  • 10.2 NORTH AMERICA 45
    • 10.2.1 NORTH AMERICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY COUNTRY, 2018-2027 (USD MILLION) 45
    • 10.2.2 NORTH AMERICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2018-2027 (USD MILLION) 46
    • 10.2.3 NORTH AMERICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE, 2018-2027 (USD MILLION) 47
    • 10.2.4 NORTH AMERICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2018-2027 (USD MILLION) 48
    • 10.2.5 NORTH AMERICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2018-2027 (USD MILLION) 49
    • 10.2.6 US 50
      • 10.2.6.1 US KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2018-2027 (USD MILLION) 50
      • 10.2.6.2 US KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE, 2018-2027 (USD MILLION) 50
      • 10.2.6.3 US KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2018-2027 (USD MILLION) 51
      • 10.2.6.4 US KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2018-2027 (USD MILLION) 51
    • 10.2.7 CANADA 52
      • 10.2.7.1 CANADA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2018-2027 (USD MILLION) 52
      • 10.2.7.2 CANADA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE, 2018-2027 (USD MILLION) 52
      • 10.2.7.3 CANADA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2018-2027 (USD MILLION) 53
      • 10.2.7.4 CANADA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2018-2027 (USD MILLION) 53
    • 10.2.8 MEXICO 54
      • 10.2.8.1 MEXICO KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2018-2027 (USD MILLION) 54
      • 10.2.8.2 MEXICO KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE, 2018-2027 (USD MILLION) 54
      • 10.2.8.3 MEXICO KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2018-2027 (USD MILLION) 54
      • 10.2.8.4 MEXICO KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2018-2027 (USD MILLION) 55
  • 10.3 EUROPE 56
    • 10.3.1 EUROPE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY COUNTRY, 2018-2027 (USD MILLION) 56
    • 10.3.2 EUROPE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2018-2027 (USD MILLION) 57
    • 10.3.3 EUROPE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE, 2018-2027 (USD MILLION) 58
    • 10.3.4 EUROPE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2018-2027 (USD MILLION) 59
    • 10.3.5 EUROPE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2018-2027 (USD MILLION) 60
    • 10.3.6 UK 61
      • 10.3.6.1 UK KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2018-2027 (USD MILLION) 61
      • 10.3.6.2 UK KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE, 2018-2027 (USD MILLION) 61
      • 10.3.6.3 UK KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2018-2027 (USD MILLION) 61
      • 10.3.6.4 UK KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2018-2027 (USD MILLION) 62
    • 10.3.7 GERMANY 62
      • 10.3.7.1 GERMANY KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2018-2027 (USD MILLION) 62
      • 10.3.7.2 GERMANY KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE, 2018-2027 (USD MILLION) 63
      • 10.3.7.3 GERMANY KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2018-2027 (USD MILLION) 63
      • 10.3.7.4 GERMANY KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2018-2027 (USD MILLION) 63
    • 10.3.8 FRANCE 64
      • 10.3.8.1 FRANCE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2018-2027 (USD MILLION) 64
      • 10.3.8.2 FRANCE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE, 2018-2027 (USD MILLION) 64
      • 10.3.8.3 FRANCE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2018-2027 (USD MILLION) 65
      • 10.3.8.4 FRANCE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2018-2027 (USD MILLION) 65
    • 10.3.9 REST OF EUROPE 66
      • 10.3.9.1 REST OF EUROPE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2018-2027 (USD MILLION) 66
      • 10.3.9.2 REST OF EUROPE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE, 2018-2027 (USD MILLION) 66
      • 10.3.9.3 REST OF EUROPE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2018-2027 (USD MILLION) 67
      • 10.3.9.4 REST OF EUROPE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2018-2027 (USD MILLION) 67
  • 10.4 ASIA-PACIFIC 68
    • 10.4.1 ASIA-PACIFIC KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY COUNTRY, 2018-2027 (USD MILLION) 68
    • 10.4.2 ASIA-PACIFIC KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2018-2027 (USD MILLION) 69
    • 10.4.3 ASIA-PACIFIC KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE, 2018-2027 (USD MILLION) 70
    • 10.4.4 ASIA-PACIFIC KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2018-2027 (USD MILLION) 71
    • 10.4.5 ASIA-PACIFIC KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2018-2027 (USD MILLION) 72
    • 10.4.6 CHINA 73
      • 10.4.6.1 CHINA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2018-2027 (USD MILLION) 73
      • 10.4.6.2 CHINA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE, 2018-2027 (USD MILLION) 73
      • 10.4.6.3 CHINA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2018-2027 (USD MILLION) 73
      • 10.4.6.4 CHINA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2018-2027 (USD MILLION) 74
    • 10.4.7 JAPAN 74
      • 10.4.7.1 JAPAN KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2018-2027 (USD MILLION) 74
      • 10.4.7.2 JAPAN KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE, 2018-2027 (USD MILLION) 75
      • 10.4.7.3 JAPAN KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2018-2027 (USD MILLION) 75
      • 10.4.7.4 JAPAN KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2018-2027 (USD MILLION) 75
    • 10.4.8 INDIA 76
      • 10.4.8.1 INDIA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2018-2027 (USD MILLION) 76
      • 10.4.8.2 INDIA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE, 2018-2027 (USD MILLION) 76
      • 10.4.8.3 INDIA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2018-2027 (USD MILLION) 77
      • 10.4.8.4 INDIA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2018-2027 (USD MILLION) 77
    • 10.4.9 REST OF ASIA-PACIFIC 78
      • 10.4.9.1 REST OF ASIA-PACIFIC KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2018-2027 (USD MILLION) 78
      • 10.4.9.2 REST OF ASIA-PACIFIC KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE, 2018-2027 (USD MILLION) 78
      • 10.4.9.3 REST OF ASIA-PACIFIC KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2018-2027 (USD MILLION) 78
      • 10.4.9.4 REST OF ASIA-PACIFIC KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2018-2027 (USD MILLION) 79
  • 10.5 MIDDLE EAST & AFRICA 79
    • 10.5.1 MIDDLE EAST & AFRICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2018-2027 (USD MILLION) 79
    • 10.5.2 MIDDLE EAST & AFRICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE, 2018-2027 (USD MILLION) 80
    • 10.5.3 MIDDLE EAST & AFRICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2018-2027 (USD MILLION) 80
    • 10.5.4 MIDDLE EAST & AFRICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2018-2027 (USD MILLION) 81
  • 10.6 SOUTH AMERICA 82
    • 10.6.1 SOUTH AMERICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2018-2027 (USD MILLION) 82
    • 10.6.2 SOUTH AMERICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE, 2018-2027 (USD MILLION) 82
    • 10.6.3 SOUTH AMERICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2018-2027 (USD MILLION) 83
    • 10.6.4 SOUTH AMERICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2018-2027 (USD MILLION) 83

11 COMPETITIVE LANDSCAPE 84

  • 11.1 COMPETITIVE BENCHMARKING 85
  • 11.2 VENDOR SHARE ANALYSIS 86
  • 11.3 RECENT DEVELOPMENTS 86
    • 11.3.1 PARTNERSHIPS/AGREEMENTS/CONTRACTS/COLLABORATIONS 86
    • 11.3.2 BUSINESS EXPANSIONS/ACQUISTIONS 87
    • 11.3.3 PRODUCT LAUNCHES/DEVELOPMENTS 87

12 COMPANY PROFILES 89

  • 12.1 FRESHWORKS INC. 89
    • 12.1.1 COMPANY OVERVIEW 89
    • 12.1.2 FINANCIAL OVERVIEW 89
    • 12.1.3 PRODUCTS OFFERED 89
    • 12.1.4 KEY DEVELOPMENTS 90
    • 12.1.5 SWOT ANALYSIS 90
    • 12.1.6 KEY STRATEGIES 90
  • 12.2 ATLASSIAN CORPORATION PLC 91
    • 12.2.1 COMPANY OVERVIEW 91
    • 12.2.2 FINANCIAL OVERVIEW 92
    • 12.2.3 PRODUCTS/SOLUTIONS/SERVICES OFFERED 92
    • 12.2.4 KEY DEVELOPMENTS 93
    • 12.2.5 SWOT ANALYSIS 93
    • 12.2.6 KEY STRATEGIES 93
  • 12.3 EXO PLATFORM 94
    • 12.3.1 COMPANY OVERVIEW 94
    • 12.3.2 FINANCIAL OVERVIEW 94
    • 12.3.3 PRODUCTS/SOLUTIONS/SERVICES OFFERED 94
    • 12.3.4 KEY DEVELOPMENTS 94
    • 12.3.5 KEY STRATEGIES 94
  • 12.4 BITRIX24 INC. 95
    • 12.4.1 COMPANY OVERVIEW 95
    • 12.4.2 FINANCIAL OVERVIEW 95
    • 12.4.3 PRODUCTS OFFERED 95
    • 12.4.4 KEY DEVELOPMENTS 95
    • 12.4.5 KEY STRATEGIES 95
  • 12.5 PROPROFS 96
    • 12.5.1 COMPANY OVERVIEW 96
    • 12.5.2 FINANCIAL OVERVIEW 96
    • 12.5.3 PRODUCTS/SERVICES/SOLUTIONS OFFERED 96
    • 12.5.4 KEY DEVELOPMENTS 96
    • 12.5.5 KEY STRATEGIES 96
  • 12.6 IBM CORPORATION 97
    • 12.6.1 COMPANY OVERVIEW 97
    • 12.6.2 FINANCIAL OVERVIEW 97
    • 12.6.3 PRODUCTS/SOLUTIONS/SERVICES OFFERED 98
    • 12.6.4 KEY DEVELOPMENTS 98
    • 12.6.5 SWOT ANALYSIS 98
    • 12.6.6 KEY STRATEGIES 98
  • 12.7 SAP SE 99
    • 12.7.1 COMPANY OVERVIEW 99
    • 12.7.2 FINANCIAL OVERVIEW 100
    • 12.7.3 PRODUCTS/SOLUTIONS/SERVICES OFFERED 100
    • 12.7.4 KEY DEVELOPMENTS 101
    • 12.7.5 SWOT ANALYSIS 101
    • 12.7.6 KEY STRATEGIES 101
  • 12.8 ZOHO CORPORATION PVT. LTD. 102
    • 12.8.1 COMPANY OVERVIEW 102
    • 12.8.2 FINANCIAL OVERVIEW 102
    • 12.8.3 SOLUTIONS OFFERED 102
    • 12.8.4 KEY DEVELOPMENTS 102
    • 12.8.5 KEY STRATEGY 102
  • 12.9 ORACLE CORPORATION 103
    • 12.9.1 COMPANY OVERVIEW 103
    • 12.9.2 FINANCIAL OVERVIEW 104
    • 12.9.3 PRODUCTS/SERVICES/SOLUTIONS OFFERED 104
    • 12.9.4 KEY DEVELOPMENTS 104
    • 12.9.5 SWOT ANALYSIS 105
    • 12.9.6 KEY STRATEGIES 105
  • 12.10 CAPGEMINI SE 106
    • 12.10.1 COMPANY OVERVIEW 106
    • 12.10.2 FINANCIAL OVERVIEW 107
    • 12.10.3 PRODUCTS/SOLUTIONS/SERVICES/SOLUTIONS OFFERED 107
    • 12.10.4 KEY DEVELOPMENTS 107
    • 12.10.5 SWOT ANALYSIS 108
    • 12.10.6 KEY STRATEGIES 108
  • 12.11 SKYPREP INC. 109
    • 12.11.1 COMPANY OVERVIEW 109
    • 12.11.2 FINANCIAL OVERVIEW 109
    • 12.11.3 PRODUCTS/SERVICES/SOLUTIONS OFFERED 109
    • 12.11.4 KEY DEVELOPMENTS 109
    • 12.11.5 KEY STRATEGIES 109
  • 12.12 LUCIDEA 110
    • 12.12.1 COMPANY OVERVIEW 110
    • 12.12.2 FINANCIAL OVERVIEW 110
    • 12.12.3 PRODUCTS/SERVICES/SOLUTIONS OFFERED 110
    • 12.12.4 KEY DEVELOPMENTS 110
    • 12.12.5 KEY STRATEGIES 111
  • 12.13 EGAIN CORPORATION 112
    • 12.13.1 COMPANY OVERVIEW 112
    • 12.13.2 FINANCIAL OVERVIEW 112
    • 12.13.3 PRODUCTS/SERVICES/SOLUTIONS OFFERED 113
    • 12.13.4 KEY DEVELOPMENTS 113
    • 12.13.5 SWOT ANALYSIS 113
    • 12.13.6 KEY STRATEGIES 114
  • 12.14 UPLAND SOFTWARE INC. 115
    • 12.14.1 COMPANY OVERVIEW 115
    • 12.14.2 FINANCIAL OVERVIEW 115
    • 12.14.3 PRODUCTS/SOLUTIONS/SERVICES OFFERED 116
    • 12.14.4 KEY DEVELOPMENTS 116
    • 12.14.5 SWOT ANALYSIS 117
    • 12.14.6 KEY STRATEGIES 117
  • 12.15 ZENDESK INC. 118
    • 12.15.1 COMPANY OVERVIEW 118
    • 12.15.2 FINANCIAL OVERVIEW 119
    • 12.15.3 PRODUCTS OFFERED 119
    • 12.15.4 KEY DEVELOPMENTS 120
    • 12.15.5 SWOT ANALYSIS 120
    • 12.15.6 KEY STRATEGIES 120

LIST OF TABLES

  • TABLE 1 MARKET SYNOPSIS 18
  • TABLE 2 GLOBAL KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2018-2027 (USD MILLION) 35
  • TABLE 3 GLOBAL KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE, 2018-2027 (USD MILLION) 37
  • TABLE 4 GLOBAL KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2018-2027 (USD MILLION) 39
  • TABLE 5 GLOBAL KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2018-2027 (USD MILLION) 41
  • TABLE 6 GLOBAL KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY REGION, 2018-2027 (USD MILLION) 44
  • TABLE 7 NORTH AMERICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY COUNTRY, 2018-2027 (USD MILLION) 46
  • TABLE 8 NORTH AMERICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2018-2027 (USD MILLION) 46
  • TABLE 9 NORTH AMERICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE, 2018-2027 (USD MILLION) 47
  • TABLE 10 NORTH AMERICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2018-2027 (USD MILLION) 48
  • TABLE 11 NORTH AMERICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2018-2027 (USD MILLION) 49
  • TABLE 12 US KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2018-2027 (USD MILLION) 50
  • TABLE 13 US KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT, 2018-2027 (USD MILLION) 50
  • TABLE 14 US KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2018-2027 (USD MILLION) 51
  • TABLE 15 US KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2018-2027 (USD MILLION) 51
  • TABLE 16 CANADA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2018-2027 (USD MILLION) 52
  • TABLE 17 CANADA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT, 2018-2027 (USD MILLION) 52
  • TABLE 18 CANADA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2018-2027 (USD MILLION) 53
  • TABLE 19 CANADA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2018-2027 (USD MILLION) 53
  • TABLE 20 MEXICO KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2018-2027 (USD MILLION) 54
  • TABLE 21 MEXICO KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT, 2018-2027 (USD MILLION) 54
  • TABLE 22 MEXICO KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2018-2027 (USD MILLION) 54
  • TABLE 23 MEXICO KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2018-2027 (USD MILLION) 55
  • TABLE 24 EUROPE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY COUNTRY, 2018-2027 (USD MILLION) 57
  • TABLE 25 EUROPE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2018-2027 (USD MILLION) 57
  • TABLE 26 EUROPE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE, 2018-2027 (USD MILLION) 58
  • TABLE 27 EUROPE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2018-2027 (USD MILLION) 59
  • TABLE 28 EUROPE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2018-2027 (USD MILLION) 60
  • TABLE 29 UK KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2018-2027 (USD MILLION) 61
  • TABLE 30 UK KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT, 2018-2027 (USD MILLION) 61
  • TABLE 31 UK KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2018-2027 (USD MILLION) 61
  • TABLE 32 UK KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2018-2027 (USD MILLION) 62
  • TABLE 33 GERMANY KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2018-2027 (USD MILLION) 62
  • TABLE 34 GERMANY KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT, 2018-2027 (USD MILLION) 63
  • TABLE 35 GERMANY KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2018-2027 (USD MILLION) 63
  • TABLE 36 GERMANY KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2018-2027 (USD MILLION) 63
  • TABLE 37 FRANCE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2018-2027 (USD MILLION) 64
  • TABLE 38 FRANCE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT, 2018-2027 (USD MILLION) 64
  • TABLE 39 FRANCE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2018-2027 (USD MILLION) 65
  • TABLE 40 FRANCE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2018-2027 (USD MILLION) 65
  • TABLE 41 REST OF EUROPE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2018-2027 (USD MILLION) 66
  • TABLE 42 REST OF EUROPE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT, 2018-2027 (USD MILLION) 66
  • TABLE 43 REST OF EUROPE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2018-2027 (USD MILLION) 67
  • TABLE 44 REST OF EUROPE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2018-2027 (USD MILLION) 67
  • TABLE 45 ASIA-PACIFIC KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY COUNTRY, 2018-2027 (USD MILLION) 69
  • TABLE 46 ASIA-PACIFIC KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2018-2027 (USD MILLION) 69
  • TABLE 47 ASIA-PACIFIC KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE, 2018-2027 (USD MILLION) 70
  • TABLE 48 ASIA-PACIFIC KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2018-2027 (USD MILLION) 71
  • TABLE 49 ASIA-PACIFIC KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2018-2027 (USD MILLION) 72
  • TABLE 50 CHINA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2018-2027 (USD MILLION) 73
  • TABLE 51 CHINA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT, 2018-2027 (USD MILLION) 73
  • TABLE 52 CHINA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2018-2027 (USD MILLION) 73
  • TABLE 53 CHINA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2018-2027 (USD MILLION) 74
  • TABLE 54 JAPAN KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2018-2027 (USD MILLION) 74
  • TABLE 55 JAPAN KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT, 2018-2027 (USD MILLION) 75
  • TABLE 56 JAPAN KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2018-2027 (USD MILLION) 75
  • TABLE 57 JAPAN KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2018-2027 (USD MILLION) 75
  • TABLE 58 INDIA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2018-2027 (USD MILLION) 76
  • TABLE 59 INDIA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT, 2018-2027 (USD MILLION) 76
  • TABLE 60 INDIA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2018-2027 (USD MILLION) 77
  • TABLE 61 INDIA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2018-2027 (USD MILLION) 77
  • TABLE 62 REST OF ASIA-PACIFIC KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2018-2027 (USD MILLION) 78
  • TABLE 63 REST OF ASIA-PACIFIC KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT, 2018-2027 (USD MILLION) 78
  • TABLE 64 REST OF ASIA-PACIFIC KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2018-2027 (USD MILLION) 78
  • TABLE 65 REST OF ASIA-PACIFIC KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2018-2027 (USD MILLION) 79
  • TABLE 66 MIDDLE EAST & AFRICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2018-2027 (USD MILLION) 79
  • TABLE 67 MIDDLE EAST & AFRICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE, 2018-2027 (USD MILLION) 80
  • TABLE 68 MIDDLE EAST & AFRICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2018-2027 (USD MILLION) 80
  • TABLE 69 MIDDLE EAST & AFRICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2018-2027 (USD MILLION) 81
  • TABLE 70 SOUTH AMERICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2018-2027 (USD MILLION) 82
  • TABLE 71 SOUTH AMERICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE, 2018-2027 (USD MILLION) 82
  • TABLE 72 SOUTH AMERICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2018-2027 (USD MILLION) 83
  • TABLE 73 SOUTH AMERICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2018-2027 (USD MILLION) 83
  • TABLE 74 PARTNERSHIPS/AGREEMENTS/CONTRACTS/COLLABORATIONS 86
  • TABLE 75 BUSINESS EXPANSIONS/ACQUISITIONS 87
  • TABLE 76 PRODUCT LAUNCHES/DEVELOPMENTS 87
  • TABLE 77 FRESHWORKS INC: PRODUCTS OFFERED 89
  • TABLE 78 FRESHWORKS INC: KEY DEVELOPMENTS 90
  • TABLE 79 ATLASSIAN CORPORATION PLC.: PRODUCTS/SOLUTIONS/SERVICES OFFERED 92
  • TABLE 80 ATLASSIAN CORPORATION PLC: KEY DEVELOPMENTS 93
  • TABLE 81 EXO PLATFORM: PRODUCTS/SOLUTIONS/SERVICES OFFERED 94
  • TABLE 82 EXO PLATFORM: KEY DEVELOPMENTS 94
  • TABLE 83 BITRIX24 INC.: PRODUCTS OFFERED 95
  • TABLE 84 PROPROFS.: PRODUCTS/SERVICES/SOLUTIONS OFFERED 96
  • TABLE 85 IBM CORPORATION: PRODUCTS/SOLUTIONS/SERVICES OFFERED 98
  • TABLE 86 SAP SE: PRODUCTS/SOLUTIONS/SERVICES OFFERED 100
  • TABLE 87 SAP SE: KEY DEVELOPMENTS 101
  • TABLE 88 ZOHO CORPORATION PVT. LTD.: SOLUTIONS OFFERED 102
  • TABLE 89 ORACLE CORPORATION: PRODUCTS/SERVICES/SOLUTIONS OFFERED 104
  • TABLE 90 CAPGEMINI SE: PRODUCTS: SOLUTIONS/SERVICES/SOLUTIONS OFFERED 107
  • TABLE 91 SKYPREP INC.: PRODUCTS/SERVICES/SOLUTIONS OFFERED 109
  • TABLE 92 SKYPREP INC..: KEY DEVELOPMENTS 109
  • TABLE 93 LUCIDEA.: PRODUCTS/SERVICES/SOLUTIONS OFFERED 110
  • TABLE 94 LUCIDEA.: KEY DEVELOPMENTS 110
  • TABLE 95 EGAIN CORPOARATION.: PRODUCTS/SERVICES/SOLUTIONS OFFERED 113
  • TABLE 96 EGAIN CORPOARATION.: KEY DEVELOPMENTS 113
  • TABLE 97 UPLAND SOFTWARE INC: PRODUCTS/SOLUTIONS/SERVICES OFFERED 116
  • TABLE 98 UPLAND SOFTWARE INC: KEY DEVELOPMENTS 116
  • TABLE 99 ZENDESK INC: PRODUCTS OFFERED 119
  • TABLE 100 ZENDESK INC: KEY DEVELOPMENTS 120

LIST OF FIGURES

  • FIGURE 1 MARKET ATTRACTIVENESS ANALYSIS: GLOBAL KNOWLEDGE MANAGEMENT SOFTWARE MARKET 18
  • FIGURE 2 GLOBAL KNOWLEDGE MANAGEMENT SOFTWARE MARKET: MARKET STRUCTURE 19
  • FIGURE 3 BOTTOM-UP AND TOP-DOWN APPROACHES 24
  • FIGURE 4 MARKET DYNAMIC ANALYSIS OF THE GLOBAL KNOWLEDGE MANAGEMENT SOFTWARE MARKET 26
  • FIGURE 5 DRIVER IMPACT ANALYSIS 28
  • FIGURE 6 RESTRAINT IMPACT ANALYSIS 29
  • FIGURE 7 VALUE CHAIN: GLOBAL KNOWLEDGE MANAGEMENT SOFTWARE MARKET 31
  • FIGURE 8 PORTER'S FIVE FORCES ANALYSIS OF THE GLOBAL KNOWLEDGE MANAGEMENT SOFTWARE MARKET 32
  • FIGURE 9 GLOBAL KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2020 (% SHARE) 34
  • FIGURE 10 GLOBAL KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2020 VS 2027 (USD MILLION) 34
  • FIGURE 11 GLOBAL KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE, 2020 (% SHARE) 36
  • FIGURE 12 GLOBAL KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE, 2020 VS 2027 (USD MILLION) 36
  • FIGURE 13 GLOBAL KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2020 (% SHARE) 38
  • FIGURE 14 GLOBAL KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2020 VS 2027 (USD MILLION) 38
  • FIGURE 15 GLOBAL KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2020 (% SHARE) 40
  • FIGURE 16 GLOBAL KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2020 VS 2027 (USD MILLION) 40
  • FIGURE 17 GLOBAL KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY REGION, 2020 (% SHARE) 43
  • FIGURE 18 GLOBAL KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY REGION, 2020 VS 2027 (USD MILLION) 44
  • FIGURE 19 NORTH AMERICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY COUNTRY, 2020 (% SHARE) 45
  • FIGURE 20 NORTH AMERICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY COUNTRY, 2020 VS 2027 (USD MILLION) 45
  • FIGURE 21 NORTH AMERICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPES, 2018-2027 (USD MILLION) 46
  • FIGURE 22 NORTH AMERICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE, 2018-2027 (USD MILLION) 47
  • FIGURE 23 NORTH AMERICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2018-2027 (USD MILLION) 48
  • FIGURE 24 NORTH AMERICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2018-2027 (USD MILLION) 49
  • FIGURE 25 EUROPE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY COUNTRY, 2020 (% SHARE) 56
  • FIGURE 26 EUROPE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY COUNTRY, 2020 VS 2027 (USD MILLION) 56
  • FIGURE 27 EUROPE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPES, 2018-2027 (USD MILLION) 57
  • FIGURE 28 EUROPE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE, 2018-2027 (USD MILLION) 58
  • FIGURE 29 EUROPE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2018-2027 (USD MILLION) 59
  • FIGURE 30 EUROPE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2018-2027 (USD MILLION) 60
  • FIGURE 31 ASIA-PACIFIC KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY COUNTRY, 2020 (% SHARE) 68
  • FIGURE 32 ASIA-PACIFIC KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY COUNTRY, 2020 VS 2027 (USD MILLION) 68
  • FIGURE 33 ASIA-PACIFIC KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPES, 2018-2027 (USD MILLION) 69
  • FIGURE 34 ASIA-PACIFIC KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE, 2018-2027 (USD MILLION) 70
  • FIGURE 35 ASIA-PACIFIC KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2018-2027 (USD MILLION) 71
  • FIGURE 36 ASIA-PACIFIC KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2018-2027 (USD MILLION) 72
  • FIGURE 37 GLOBAL KNOWLEDGE MANAGEMENT SOFTWARE MARKET: COMPETITIVE BENCHMARKING 85
  • FIGURE 38 VENDOR SHARE ANALYSIS, 2020 (%) 86
  • FIGURE 39 FRESHWORKS INC.: FINANCIAL OVERVIEW SNAPSHOT 89
  • FIGURE 40 FRESHWORKS INC: SWOT ANALYSIS 90
  • FIGURE 41 ATLASSIAN CORPORATION PLC.: FINANCIAL OVERVIEW SNAPSHOT 92
  • FIGURE 42 ATLASSIAN CORPORATION PLC.: SWOT ANALYSIS 93
  • FIGURE 43 IBM CORPORATION: FINANCIAL OVERVIEW SNAPSHOT 97
  • FIGURE 44 IBM CORPORATION: SWOT ANALYSIS 98
  • FIGURE 45 SAP SE: FINANCIAL OVERVIEW SNAPSHOT 100
  • FIGURE 46 SAP SE: SWOT ANALYSIS 101
  • FIGURE 47 ORACLE CORPORATION: FINANCIAL OVERVIEW SNAPSHOT 104
  • FIGURE 48 ORACLE CORPORATION: SWOT ANALYSIS 105
  • FIGURE 49 CAPGEMINI SE: FINANCIAL OVERVIEW SNAPSHOT 107
  • FIGURE 50 CAPGEMINI SE: SWOT ANALYSIS 108
  • FIGURE 51 EGAIN CORPOARATION.: FINANCIAL OVERVIEW SNAPSHOT 112
  • FIGURE 52 EGAIN CORPOARATION.: SWOT ANALYSIS 113
  • FIGURE 53 UPLAND SOFTWARE INC: FINANCIAL OVERVIEW SNAPSHOT 115
  • FIGURE 54 UPLAND SOFTWARE INC.: SWOT ANALYSIS 117
  • FIGURE 55 ZENDESK INC.: FINANCIAL OVERVIEW SNAPSHOT 119
  • FIGURE 56 ZENDESK INC: SWOT ANALYSIS 120