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全球客户成功平台市场：市场规模、市场份额、趋势分析、机遇和预测：按组件、应用程序、部署模式、组织规模、行业、地区2018-2028
市场调查报告书
商品编码
1172553

全球客户成功平台市场：市场规模、市场份额、趋势分析、机遇和预测：按组件、应用程序、部署模式、组织规模、行业、地区2018-2028

Customer Success Platforms Market - Global Size, Share, Trend Analysis, Opportunity and Forecast Report, 2018-2028, Segmented By Component ; By Application ; By Deployment Mode ; By Organization Size ; By Vertical Size ; By Region
出版日期: | 出版商: Blueweave Consulting | 英文 240 Pages | 商品交期: 2-3个工作天内

价格
简介目录

全球客户成功平台市场规模预计将从 2021 年的 12 亿美元增长到 2028 年的 43 亿美元，在预测期内以 20.3% 的复合年增长率增长。 快速采用基于云的技术、高级分析、自动化以及对个性化客户体验不断增长的需求正在推动市场的增长。

本报告研究了全球客户成功平台市场，并提供了全面的信息，包括市场概况、市场分析和公司概况。

内容

第一章研究框架

第 2 章执行摘要

第 3 章全球客户成功平台市场洞察

  • 行业价值链分析
  • DROC 分析
    • 司机
      • 云计算在客户成功中的出现
      • 由于数字化的进步，数据量增加
    • 约束因素
      • 聚合和同步来自多个站点的数据
    • 机会
      • AI 和 ML 的出现可以更好地监控客户旅程
    • 任务
      • 数据安全和隐私问题
  • 技术进步/最新发展
  • 监管框架
  • 波特的五力分析
    • 供应商的议价能力
    • 买家的议价能力
    • 新进入者的威胁
    • 替代品的威胁
    • 竞争激烈程度

第 4 章全球客户成功平台市场概述

  • 市场规模和金额预测（百万美元）（2018-2028 年）
    • 按金额（百万美元）
  • 市场份额和预测
    • 按组件
      • 平台
      • 服务
    • 通过使用
      • 优化销售和营销
      • 客户服务
      • 风险与合规管理
      • 报告和分析
      • 客户细分和入职
      • 其他
    • 按部署模式
      • 本地
      • 云
    • 按组织规模
      • 大公司
      • 中小企业
    • 按行业
      • BFSI
      • 零售/电子商务
      • 运输/物流
      • 医疗
      • 电信/IT
      • 政府/公共部门
      • 其他
    • 按地区
      • 北美
      • 欧洲
      • 亚太地区
      • 拉丁美洲
      • 中东和非洲

第 5 章：北美客户成功平台市场

第 6 章欧洲客户成功平台市场

第7章亚太客户成功平台市场

第 8 章拉丁美洲客户成功平台市场

第 9 章中东和非洲客户成功平台市场

第10章竞争格局

  • 主要公司名单及其部署模式
  • 全球客户成功平台公司的市场份额分析（2021 年）
  • 竞争基准：按操作参数
  • 重大战略发展（合併、收购、合作）

第 11 章 COVID-19 对全球客户成功平台市场行业的影响

第12章公司概况（公司概况、财务矩阵、竞争格局、关键人才、主要竞争对手、联繫地址和战略展望）

  • Salesforce.com, Inc.
  • Cisco Systems, Inc.
  • HubSpot, Inc.
  • Medallia, Inc.（Strikedeck, Inc.）
  • Gainsight, Inc.
  • Totango, Ltd.
  • UserIQ, Inc.
  • Planhat AB
  • Salesmachine, Inc.
  • Freshworks, Inc.
  • Walkme
  • Intercom
  • Akita
  • Zoominfo
  • Wootric
  • 其他

第 13 章关键战略建议

第 14 章研究方法论

简介目录
Product Code: BWC22569

Global Customer Success Platforms Market Size to Reach USD 4.3 billion by 2028.

Global customer success platforms market size is growing due to customer lifetime value (CLV) rising in both developed and developing nations, the growing need for customer success platforms to reduce customer churn, the rising use of customer success platforms that are cloud-based and that have artificial intelligence and machine learning capabilities for analyzing and predicting customer behavior.

BlueWeave Consulting, a leading strategic consulting and market research firm, in its recent study, estimated global customer success platforms market size at USD 1.2 billion in 2021. During the forecast period between 2022 and 2028, the size of global customer success platforms market is projected to grow at a CAGR of 20.3%, reaching a value of USD 4.3 billion by 2028. The market is being driven by the rapid adoption of cloud-based technology, advanced analytics, and automation, as well as the growing demand for personalized customer experience. Issues with data synchronization and implementation are expected to stymie market growth. The market is divided into four categories: organization size, application, deployment, and end-user vertical. As a result of the increasing acceptance of cutting-edge technologies such as artificial intelligence (AI) and machine learning (ML), as well as innovation in customer success platform-based start-ups, customer success platform vendors should have enough room to grow. Future market growth is expected because of the increasing adoption of customer satisfaction solutions across a variety of industrial verticals.

Global Customer Success Platforms Market - Overview

The term "customer success platform" refers to cutting-edge technology that combines data from numerous sources, including websites, social media, email, customer relationship management (CRM) systems, and numerous third-party websites, to manage some of the biggest business problems with an unmatched success rate. The market for customer success platforms is anticipated to grow as a result of both the emergence of cloud computing in customer success and the rising demand for analytics-based solutions to track customer scores and reduce churn. Concerns over data security and privacy as well as the challenge of synchronizing CX data collected from various touchpoints within various domains are the key limitations of the market for customer success platforms.

The adoption of customer success platform solutions and services is expected to be fueled by factors such as the introduction of cloud computing in customer success, the demand for innovative solutions to monitor customer scores and reduce churn, and consequently the rise within the data volume due to increased digitalization. Additionally, it is expected that growing investments in startups developing customer success platforms and rising adoption of cutting-edge technologies like artificial intelligence (AI) and machine learning (ML) will provide plenty of opportunities for providers of solutions for such platforms. Concerns about data security and privacy are a few things preventing the global market for customer success platforms from expanding. The synchronization and aggregation of data from various tools presented difficulties for the expanding global market for customer success platforms.

Opportunity: Improved Infrastructure and growing power production capacity

The power industry is changing globally to open the power production segment to private companies. Growing demand for electricity is placing enormous strain on publicly traded and government-owned energy companies, which is indirectly pressuring governments around the world to liberalize access to the market for private energy companies. These specific suppliers can meet the daily energy needs and are also making significant investments in the transmission and distribution sector to improve the infrastructure. Like Adani Power Ltd., Tata Power Co. Ltd., and Reliance Power Limited, India is home to numerous large-scale independent power producers (IPP). Germany, Taiwan, Canada, the United States, and India are important nations in the IPP sector. The demand for reclosers is anticipated to increase due to improved infrastructure and growing power production capacity.

Challenge: Aggregation and synchronization of data from multiple silos

For dispersed businesses, data aggregation across channels managed by various departments may be a bottleneck. Businesses gather massive amounts of data about customer behavior and expectations to improve the customer feedback process. When businesses and customers interact, data is generated, and when that data is not synchronized with other technologies, businesses struggle to synchronize enormous amounts of data in a structured format. According to Acxiom data from 2019, 70% of marketers admit to having limited or no ability to integrate client data from online and offline sources.

Impact of COVID-19 on Global Customer Success Platforms Market

Following the pandemic, the COVID-19 outbreak has posed a significant business environment challenge. Lockdowns have been imposed by governments all over the world to halt the spread of the disease. As a result of the pandemic outbreak, consumer behavior and market viability have been impacted. Lockdowns all over the world have severely strained supply chains, resulting in product shortages. As a result, during the pandemic outbreak, there was a significant increase in demand for customer success platforms in both developed and developing countries to improve customer management capabilities. Customer success platforms were widely used during the COVID-19 outbreak to manage massive amounts of customer data and meet customer expectations.

Global Customer Success Platforms Market - By Application

The global customer success platforms market is segmented based on application into Sales & Marketing Optimization, Customer Service, Risk & Compliance Management, Reporting & Analytics, Customer Segmentation & Onboarding, and Others. Sales and marketing optimization are expected to dominate the market during the forecast period. Because they enable sales and marketing executives to engage with the target audience based on data insights, customer success platforms have grown in importance as a key component in sales and marketing optimization. The platform makes customer activities such as onboarding status, health scores, and other variables transparent. It also allows them to have complete control over all data while interacting with customers, allowing them to provide a more personalized experience.

Competitive Landscape

Global customer success platforms market is fiercely competitive. Prominent players in global customer success platforms market include Salesforce.com, Inc., Cisco Systems, Inc., HubSpot, Inc., Medallia, Inc. (Strikedeck, Inc.), Gainsight, Inc., Totango, Ltd., UserIQ, Inc., Planhat AB, Salesmachine, Inc., Freshworks, Inc., Walkme, Intercom, Akita, Zoominfo, and Wootric. These companies use various strategies, including increasing investments in their R&D activities, mergers and acquisitions, joint ventures, collaborations, licensing agreements, and new product and service releases to further strengthen their position in global customer success platforms market.

The in-depth analysis of the report provides information about growth potential, upcoming trends, and statistics of global customer success platforms market. It also highlights the factors driving forecasts of total market size. The report promises to provide recent technology trends in global customer success platforms market and industry insights to help decision-makers make sound strategic decisions. Furthermore, the report also analyzes the growth drivers, challenges, and competitive dynamics of the market.

Table of Contents

1. Research Framework

  • 1.1. Research Objective
  • 1.2. Product Overview
  • 1.3. Market Segmentation

2. Executive Summary

3. Global Customer Success Platforms Market Insights

  • 3.1. Industry Value Chain Analysis
  • 3.2. DROC Analysis
    • 3.2.1. Growth Drivers
      • 3.2.1.1. Advent of Cloud Computing in Customer Success
      • 3.2.1.2. Increasing data volume due to growing digitalization
    • 3.2.2. Restraints
      • 3.2.2.1. Data aggregation and synchronization from multiple silos
    • 3.2.3. Opportunity
      • 3.2.3.1. Emergence of AI and ML to better monitor customer journey
    • 3.2.4. Challenges
      • 3.2.4.1. Data Security and Privacy Concerns
  • 3.3. Technology Advancements/Recent Developments
  • 3.4. Regulatory Framework
  • 3.5. Porter's Five Forces Analysis
    • 3.5.1. Bargaining Power of Suppliers
    • 3.5.2. Bargaining Power of Buyers
    • 3.5.3. Threat of New Entrants
    • 3.5.4. Threat of Substitutes
    • 3.5.5. Intensity of Rivalry

4. Global Customer Success Platforms Market Overview

  • 4.1. Market Size & Forecast, By Value (USD Million), 2018-2028
    • 4.1.1. By Value (USD Million)
  • 4.2. Market Share & Forecast
    • 4.2.1. By Component
      • 4.2.1.1. Platforms
      • 4.2.1.2. Services
    • 4.2.2. By Application
      • 4.2.2.1. Sales & Marketing Optimization
      • 4.2.2.2. Customer Service
      • 4.2.2.3. Risk & Compliance Management
      • 4.2.2.4. Reporting & Analytics
      • 4.2.2.5. Customer Segmentation & Onboarding
      • 4.2.2.6. Others
    • 4.2.3. By Deployment Mode
      • 4.2.3.1. On-premises
      • 4.2.3.2. Cloud
    • 4.2.4. By Organization Size
      • 4.2.4.1. Large Enterprises
      • 4.2.4.2. Small & Medium-sized Enterprises
    • 4.2.5. By Vertical Size
      • 4.2.5.1. BFSI
      • 4.2.5.2. Retail & eCommerce
      • 4.2.5.3. Transportation & Logistics
      • 4.2.5.4. Healthcare
      • 4.2.5.5. Telecom & IT
      • 4.2.5.6. Government & Public Sector
      • 4.2.5.7. Others
    • 4.2.6. By Region
      • 4.2.6.1. North America
      • 4.2.6.2. Europe
      • 4.2.6.3. The Asia Pacific
      • 4.2.6.4. Latin America
      • 4.2.6.5. Middle East and Africa

5. North America Customer Success Platforms Market

    • 5.1.1. Market Size & Forecast, By Value (USD Million), 2018-2028
    • 5.1.2. By Value (USD Million)
  • 5.2. Market Share & Forecast
    • 5.2.1. By Component
    • 5.2.2. By Application
    • 5.2.3. By Deployment Mode
    • 5.2.4. By Organization Size
    • 5.2.5. By Vertical Size
    • 5.2.6. By Country
      • 5.2.6.1. United States
      • 5.2.6.1.1. By Component
      • 5.2.6.1.2. By Application
      • 5.2.6.1.3. By Deployment Mode
      • 5.2.6.1.4. By Organization Size
      • 5.2.6.1.5. By Vertical Size
      • 5.2.6.2. Canada
      • 5.2.6.2.1. By Component
      • 5.2.6.2.2. By Application
      • 5.2.6.2.3. By Deployment Mode
      • 5.2.6.2.4. By Organization Size
      • 5.2.6.2.5. By Vertical Size

6. Europe Customer Success Platforms Market

    • 6.1.1. Market Size & Forecast, By Value (USD Million), 2018-2028
    • 6.1.2. By Value (USD Million)
  • 6.2. Market Share & Forecast
    • 6.2.1. By Component
    • 6.2.2. By Application
    • 6.2.3. By Deployment Mode
    • 6.2.4. By Organization Size
    • 6.2.5. By Vertical Size
    • 6.2.6. By Country
      • 6.2.6.1. Germany
      • 6.2.6.1.1. By Component
      • 6.2.6.1.2. By Application
      • 6.2.6.1.3. By Deployment Mode
      • 6.2.6.1.4. By Organization Size
      • 6.2.6.1.5. By Vertical Size
      • 6.2.6.2. UK
      • 6.2.6.2.1. By Component
      • 6.2.6.2.2. By Application
      • 6.2.6.2.3. By Deployment Mode
      • 6.2.6.2.4. By Organization Size
      • 6.2.6.2.5. By Vertical Size
      • 6.2.6.3. Italy
      • 6.2.6.3.1. By Component
      • 6.2.6.3.2. By Application
      • 6.2.6.3.3. By Deployment Mode
      • 6.2.6.3.4. By Organization Size
      • 6.2.6.3.5. By Vertical Size
      • 6.2.6.4. France
      • 6.2.6.4.1. By Component
      • 6.2.6.4.2. By Application
      • 6.2.6.4.3. By Deployment Mode
      • 6.2.6.4.4. By Organization Size
      • 6.2.6.4.5. By Vertical Size
      • 6.2.6.5. Spain
      • 6.2.6.5.1. By Component
      • 6.2.6.5.2. By Application
      • 6.2.6.5.3. By Deployment Mode
      • 6.2.6.5.4. By Organization Size
      • 6.2.6.5.5. By Vertical Size
      • 6.2.6.6. The Netherlands
      • 6.2.6.6.1. By Component
      • 6.2.6.6.2. By Application
      • 6.2.6.6.3. By Deployment Mode
      • 6.2.6.6.4. By Organization Size
      • 6.2.6.6.5. By Vertical Size
      • 6.2.6.7. Belgium
      • 6.2.6.7.1. By Component
      • 6.2.6.7.2. By Application
      • 6.2.6.7.3. By Deployment Mode
      • 6.2.6.7.4. By Organization Size
      • 6.2.6.7.5. By Vertical Size
      • 6.2.6.8. NORDIC Countries
      • 6.2.6.8.1. By Component
      • 6.2.6.8.2. By Application
      • 6.2.6.8.3. By Deployment Mode
      • 6.2.6.8.4. By Organization Size
      • 6.2.6.8.5. By Vertical Size
      • 6.2.6.9. Rest of Europe
      • 6.2.6.9.1. By Component
      • 6.2.6.9.2. By Application
      • 6.2.6.9.3. By Deployment Mode
      • 6.2.6.9.4. By Organization Size
      • 6.2.6.9.5. By Vertical Size

7. Asia-Pacific Customer Success Platforms Market

    • 7.1.1. Market Size & Forecast, By Value (USD Million), 2018-2028
    • 7.1.2. By Value (USD Million)
  • 7.2. Market Share & Forecast
    • 7.2.1. By Component
    • 7.2.2. By Application
    • 7.2.3. By Deployment Mode
    • 7.2.4. By Organization Size
    • 7.2.5. By Vertical Size
    • 7.2.6. By Country
      • 7.2.6.1. China
      • 7.2.6.1.1. By Component
      • 7.2.6.1.2. By Application
      • 7.2.6.1.3. By Deployment Mode
      • 7.2.6.1.4. By Organization Size
      • 7.2.6.1.5. By Vertical Size
      • 7.2.6.2. India
      • 7.2.6.2.1. By Component
      • 7.2.6.2.2. By Application
      • 7.2.6.2.3. By Deployment Mode
      • 7.2.6.2.4. By Organization Size
      • 7.2.6.2.5. By Vertical Size
      • 7.2.6.3. Japan
      • 7.2.6.3.1. By Component
      • 7.2.6.3.2. By Application
      • 7.2.6.3.3. By Deployment Mode
      • 7.2.6.3.4. By Organization Size
      • 7.2.6.3.5. By Vertical Size
      • 7.2.6.4. South Korea
      • 7.2.6.4.1. By Component
      • 7.2.6.4.2. By Application
      • 7.2.6.4.3. By Deployment Mode
      • 7.2.6.4.4. By Organization Size
      • 7.2.6.4.5. By Vertical Size
      • 7.2.6.5. Australia & New Zealand
      • 7.2.6.5.1. By Component
      • 7.2.6.5.2. By Application
      • 7.2.6.5.3. By Deployment Mode
      • 7.2.6.5.4. By Organization Size
      • 7.2.6.5.5. By Vertical Size
      • 7.2.6.6. Indonesia
      • 7.2.6.6.1. By Component
      • 7.2.6.6.2. By Application
      • 7.2.6.6.3. By Deployment Mode
      • 7.2.6.6.4. By Organization Size
      • 7.2.6.6.5. By Vertical Size
      • 7.2.6.7. Malaysia
      • 7.2.6.7.1. By Component
      • 7.2.6.7.2. By Application
      • 7.2.6.7.3. By Deployment Mode
      • 7.2.6.7.4. By Organization Size
      • 7.2.6.7.5. By Vertical Size
      • 7.2.6.8. Singapore
      • 7.2.6.8.1. By Component
      • 7.2.6.8.2. By Application
      • 7.2.6.8.3. By Deployment Mode
      • 7.2.6.8.4. By Organization Size
      • 7.2.6.8.5. By Vertical Size
      • 7.2.6.9. Philippines
      • 7.2.6.9.1. By Component
      • 7.2.6.9.2. By Application
      • 7.2.6.9.3. By Deployment Mode
      • 7.2.6.9.4. By Organization Size
      • 7.2.6.9.5. By Vertical Size
      • 7.2.6.10. Vietnam
      • 7.2.6.10.1. By Component
      • 7.2.6.10.2. By Application
      • 7.2.6.10.3. By Deployment Mode
      • 7.2.6.10.4. By Organization Size
      • 7.2.6.10.5. By Vertical Size
      • 7.2.6.11. Rest of APAC
      • 7.2.6.11.1. By Component
      • 7.2.6.11.2. By Application
      • 7.2.6.11.3. By Deployment Mode
      • 7.2.6.11.4. By Organization Size
      • 7.2.6.11.5. By Vertical Size

8. Latin America Customer Success Platforms Market

    • 8.1.1. Market Size & Forecast, By Value (USD Million), 2018-2028
    • 8.1.2. By Value (USD Million)
  • 8.2. Market Share & Forecast
    • 8.2.1. By Component
    • 8.2.2. By Application
    • 8.2.3. By Deployment Mode
    • 8.2.4. By Organization Size
    • 8.2.5. By Vertical Size
    • 8.2.6. By Country
      • 8.2.6.1. Brazil
      • 8.2.6.1.1. By Component
      • 8.2.6.1.2. By Application
      • 8.2.6.1.3. By Deployment Mode
      • 8.2.6.1.4. By Organization Size
      • 8.2.6.1.5. By Vertical Size
      • 8.2.6.2. Mexico
      • 8.2.6.2.1. By Component
      • 8.2.6.2.2. By Application
      • 8.2.6.2.3. By Deployment Mode
      • 8.2.6.2.4. By Organization Size
      • 8.2.6.2.5. By Vertical Size
      • 8.2.6.3. Argentina
      • 8.2.6.3.1. By Component
      • 8.2.6.3.2. By Application
      • 8.2.6.3.3. By Deployment Mode
      • 8.2.6.3.4. By Organization Size
      • 8.2.6.3.5. By Vertical Size
      • 8.2.6.4. Peru
      • 8.2.6.4.1. By Component
      • 8.2.6.4.2. By Application
      • 8.2.6.4.3. By Deployment Mode
      • 8.2.6.4.4. By Organization Size
      • 8.2.6.4.5. By Vertical Size
      • 8.2.6.5. Colombia
      • 8.2.6.5.1. By Component
      • 8.2.6.5.2. By Application
      • 8.2.6.5.3. By Deployment Mode
      • 8.2.6.5.4. By Organization Size
      • 8.2.6.5.5. By Vertical Size
      • 8.2.6.6. Rest of Latin America
      • 8.2.6.6.1. By Component
      • 8.2.6.6.2. By Application
      • 8.2.6.6.3. By Deployment Mode
      • 8.2.6.6.4. By Organization Size
      • 8.2.6.6.5. By Vertical Size

9. Middle East & Africa Customer Success Platforms Market

    • 9.1.1. Market Size & Forecast, By Value (USD Million), 2018-2028
    • 9.1.2. By Value (USD Million)
  • 9.2. Market Share & Forecast
    • 9.2.1. By Component
    • 9.2.2. By Application
    • 9.2.3. By Deployment Mode
    • 9.2.4. By Organization Size
    • 9.2.5. By Vertical Size
    • 9.2.6. By Country
      • 9.2.6.1. Saudi Arabia
      • 9.2.6.1.1. By Component
      • 9.2.6.1.2. By Application
      • 9.2.6.1.3. By Deployment Mode
      • 9.2.6.1.4. By Organization Size
      • 9.2.6.1.5. By Vertical Size
      • 9.2.6.2. UAE
      • 9.2.6.2.1. By Component
      • 9.2.6.2.2. By Application
      • 9.2.6.2.3. By Deployment Mode
      • 9.2.6.2.4. By Organization Size
      • 9.2.6.2.5. By Vertical Size
      • 9.2.6.3. Qatar
      • 9.2.6.3.1. By Component
      • 9.2.6.3.2. By Application
      • 9.2.6.3.3. By Deployment Mode
      • 9.2.6.3.4. By Organization Size
      • 9.2.6.3.5. By Vertical Size
      • 9.2.6.4. Kuwait
      • 9.2.6.4.1. By Component
      • 9.2.6.4.2. By Application
      • 9.2.6.4.3. By Deployment Mode
      • 9.2.6.4.4. By Organization Size
      • 9.2.6.4.5. By Vertical Size
      • 9.2.6.5. Iran
      • 9.2.6.5.1. By Component
      • 9.2.6.5.2. By Application
      • 9.2.6.5.3. By Deployment Mode
      • 9.2.6.5.4. By Organization Size
      • 9.2.6.5.5. By Vertical Size
      • 9.2.6.6. South Africa
      • 9.2.6.6.1. By Component
      • 9.2.6.6.2. By Application
      • 9.2.6.6.3. By Deployment Mode
      • 9.2.6.6.4. By Organization Size
      • 9.2.6.6.5. By Vertical Size
      • 9.2.6.7. Nigeria
      • 9.2.6.7.1. By Component
      • 9.2.6.7.2. By Application
      • 9.2.6.7.3. By Deployment Mode
      • 9.2.6.7.4. By Organization Size
      • 9.2.6.7.5. By Vertical Size
      • 9.2.6.8. Kenya
      • 9.2.6.8.1. By Component
      • 9.2.6.8.2. By Application
      • 9.2.6.8.3. By Deployment Mode
      • 9.2.6.8.4. By Organization Size
      • 9.2.6.8.5. By Vertical Size
      • 9.2.6.9. Egypt
      • 9.2.6.9.1. By Component
      • 9.2.6.9.2. By Application
      • 9.2.6.9.3. By Deployment Mode
      • 9.2.6.9.4. By Organization Size
      • 9.2.6.9.5. By Vertical Size
      • 9.2.6.10. Morocco
      • 9.2.6.10.1. By Component
      • 9.2.6.10.2. By Application
      • 9.2.6.10.3. By Deployment Mode
      • 9.2.6.10.4. By Organization Size
      • 9.2.6.10.5. By Vertical Size
      • 9.2.6.11. Algeria
      • 9.2.6.11.1. By Component
      • 9.2.6.11.2. By Application
      • 9.2.6.11.3. By Deployment Mode
      • 9.2.6.11.4. By Organization Size
      • 9.2.6.11.5. By Vertical Size
      • 9.2.6.12. Rest of Middle East & Africa
      • 9.2.6.12.1. By Component
      • 9.2.6.12.2. By Application
      • 9.2.6.12.3. By Deployment Mode
      • 9.2.6.12.4. By Organization Size
      • 9.2.6.12.5. By Vertical Size

10. Competitive Landscape

  • 10.1. List of Key Players and Their Deployment Mode
  • 10.2. Global Customer Success Platforms Company Market Share Analysis, 2021
  • 10.3. Competitive Benchmarking, By Operating Parameters
  • 10.4. Key Strategic Development (Merger, Acquisition, Partnership)

11. Impact of Covid-19 on Global Customer Success Platforms Market Industry

12. Company Profile (Company Overview, Financial Matrix, Competitive Landscape, Key Personnel, Key Competitors, Contact Address, and Strategic Outlook)

  • 12.1. Salesforce.com, Inc.
  • 12.2. Cisco Systems, Inc.
  • 12.3. HubSpot, Inc.
  • 12.4. Medallia, Inc. (Strikedeck, Inc.)
  • 12.5. Gainsight, Inc.
  • 12.6. Totango, Ltd.
  • 12.7. UserIQ, Inc.
  • 12.8. Planhat AB
  • 12.9. Salesmachine, Inc.
  • 12.10. Freshworks, Inc.
  • 12.11. Walkme
  • 12.12. Intercom
  • 12.13. Akita
  • 12.14. Zoominfo
  • 12.15. Wootric
  • 12.16. Other Prominent Players

13. Key Strategic Recommendations

14. Research Methodology

  • 14.1. Qualitative Research
    • 14.1.1. Primary & Secondary Research
  • 14.2. Quantitative Research
  • 14.3. Market Breakdown & Data Triangulation
    • 14.3.1. Secondary Research
    • 14.3.2. Primary Research
  • 14.4. Breakdown of Primary Research Respondents, By Region
  • 14.5. Assumption & Limitation