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2023-2030 年全球呼叫与联络中心外包市场规模研究与预测（依外包类型、服务、企业规模、最终用途及区域分析）

Global Call and Contact Center Outsourcing Market Size study & Forecast, by Type by Outsourcing, by Services, by Enterprise Size, End Use and Regional Analysis, 2023-2030
出版日期: | 出版商: Bizwit Research & Consulting LLP | 英文 | 商品交期: 2-3个工作天内

价格

2022年全球呼叫和联络中心外包市场价值约为851.8亿美元，预计在2023-2030年预测期内将以超过9.10%的健康成长率成长。呼叫和联络中心外包涉及将客户服务和通讯功能委託给外部服务提供者。无论行业如何，组织通常会将这些业务外包给能够有效处理各种任务的专业公司，例如处理客户查询、提供技术支援、管理外拨销售电话以及透过电话、电子邮件等多种管道提供客户协助、聊天和社交媒体。呼叫和联络中心服务的外包使公司能够利用专业专业人员的专业知识、获取先进技术并实现成本效益。外包合作伙伴配备了熟练的代理商、强大的基础设施和简化的流程，以增强客户体验和满意度。由于采用先进技术以确保持续的客户服务、业务服务日益全球化以及对多通路支援的需求不断增加等因素，呼叫和联络中心外包市场正在不断扩大。

对多通路支援不断增长的需求是推动呼叫和联络中心外包市场成长的关键驱动力。随着企业认识到跨各种通讯管道提供无缝客户体验的重要性，外包电话和联络中心服务已成为满足这些不断变化的需求的重要手段。对多通路支援的需求不断增长正在推动市场成长。根据 Freshdesk Chat 2021 的调查结果，79% 的用户选择即时聊天协助来获得及时回应。客户满意度表明，即时聊天得分为 73%，超过了电子邮件帮助（61%）和电话帮助（44%）。即时聊天的平均等待时间为 46 秒。值得注意的是，69% 的客户表示更喜欢在聊天协助期间与人工客服互动，而不是与聊天机器人互动。因此，对多通路支援的需求不断增长正在推动市场成长。此外，医疗保健、旅游和电子商务领域企业呼叫量的增加以及呼叫中心的不断发展正在为市场成长创造新的机会。然而，对资料安全和隐私的日益担忧抑制了 2023-2030 年预测期内的市场成长。

全球呼叫和联络中心外包市场研究考虑的关键区域包括亚太地区、北美、欧洲、拉丁美洲以及中东和非洲。 2022 年，北美市场占据主导地位，市占率最大。生物辨识技术正在迅速发展，成为北美市场安全框架的重要组成部分。北美公司正在积极探索整合先进的生物辨识技术，包括语音辨识和脸部验证，以增强消费者互动和交易的安全性。预测表明，美国外包提供者在未来一段时间内将更多地参与社会影响业务。此外，由人工智慧驱动的智慧虚拟助理将在塑造美国市场格局方面发挥关键作用。预计亚太地区在预测期内将以最快的CAGR成长。亚太地区 (APAC) 经历了显着的成长和演变，巩固了其作为呼叫和联络中心外包主要中心的地位。在亚太地区，基于云端的联络中心技术的采用显着增加。云端技术固有的灵活性和成本效益使外包呼叫和联络中心公司能够提供适应性强且动态的营运。亚太地区呼叫和联络中心外包产业的快速扩张可归因于大量高技能劳动力、成本优势和有利的商业环境等因素，使该地区成为呼叫和联络中心外包的首选目的地。

研究的目的是确定近年来不同细分市场和国家的市场规模，并预测未来几年的价值。该报告旨在纳入参与研究的国家内该行业的定性和定量方面。

该报告还提供了有关驱动因素和挑战等关键方面的详细信息，这些因素将决定市场的未来成长。此外，它还纳入了利害关係人投资的微观市场的潜在机会，以及对主要参与者的竞争格局和产品供应的详细分析。

目录

第 1 章：执行摘要

  • 市场概况
  • 2020-2030 年全球与细分市场估计与预测
    • 2020-2030 年呼叫和联络中心外包市场（按地区）
    • 2020-2030 年呼叫和联络中心外包市场（按类型）
    • 2020-2030 年呼叫和联络中心外包市场（按外包划分）
    • 呼叫和联络中心外包市场（按服务），2020-2030 年
    • 2020-2030 年呼叫与联络中心外包市场（依企业规模）
    • 2020-2030 年呼叫和联络中心外包市场（依最终用途）
  • 主要趋势
  • 估算方法
  • 研究假设

第 2 章：全球呼叫与联络中心外包市场定义与范围

  • 研究目的
  • 市场定义和范围
    • 产业演变
    • 研究范围
  • 研究考虑的年份
  • 货币兑换率

第 3 章：全球呼叫与联络中心外包市场动态

  • 呼叫与联络中心外包市场影响分析（2020-2030）
    • 市场驱动因素
      • 实施先进技术以确保持续的客户服务
      • 商业服务日益全球化
      • 对多通路支援的需求不断增加
    • 市场挑战
      • 人们对资料安全和隐私的关注日益增加
    • 市场机会
      • 医疗保健、旅游和电子商务领域企业的呼叫量不断增加
      • 呼叫中心的蓬勃发展

第 4 章：全球呼叫与联络中心外包市场：产业分析

  • 波特的五力模型
    • 供应商的议价能力
    • 买家的议价能力
    • 新进入者的威胁
    • 替代品的威胁
    • 竞争竞争
  • 波特的五力影响分析
  • PEST分析
    • 政治的
    • 经济的
    • 社会的
    • 技术性
    • 环境的
    • 合法的
  • 顶级投资机会
  • 最佳制胜策略
  • COVID-19 影响分析
  • 颠覆性趋势
  • 产业专家视角
  • 分析师推荐与结论

第 5 章：全球呼叫与联络中心外包市场（按类型）

  • 市场概况
  • 全球呼叫和联络中心外包市场（按类型、绩效 - 潜力分析）
  • 2020-2030 年按类型分類的全球呼叫和联络中心外包市场估计和预测
  • 呼叫与联络中心外包市场，细分市场分析
    • 电子邮件支援
    • 聊天支援
    • 嗓音
    • 其他

第 6 章：按外包分類的全球通话与联络中心外包市场

  • 市场概况
  • 全球呼叫和联络中心外包市场（按外包、绩效 - 潜力分析）
  • 2020-2030 年全球呼叫及联络中心外包市场估计及外包预测
  • 呼叫与联络中心外包市场，细分市场分析
    • 离岸
    • 陆上

第 7 章：全球呼叫与联络中心外包市场（按服务）

  • 市场概况
  • 按服务、绩效分類的全球呼叫和联络中心外包市场 - 潜力分析
  • 2020-2030 年按服务分類的全球呼叫和联络中心外包市场估计和预测
  • 呼叫与联络中心外包市场，细分市场分析
    • 入境服务
    • 出境服务

第 8 章：全球呼叫与联络中心外包市场（依企业规模）

  • 市场概况
  • 按企业规模、绩效分類的全球呼叫和联络中心外包市场 - 潜力分析
  • 2020-2030 年按企业规模分類的全球呼叫和联络中心外包市场估计和预测
  • 呼叫与联络中心外包市场，细分市场分析
    • 大型企业
    • 小型企业

第 9 章：全球呼叫与联络中心外包市场（依最终用途）

  • 市场概况
  • 按最终用途、性能分類的全球呼叫和联络中心外包市场 - 潜力分析
  • 2020-2030 年按最终用途分類的全球呼叫和联络中心外包市场估计和预测
  • 呼叫与联络中心外包市场，细分市场分析
    • 资讯科技与电信
    • BFSI
    • 零售
    • 製造业
    • 卫生保健
    • 其他的

第 10 章：全球呼叫与联络中心外包市场、区域分析

  • 领先国家
  • 顶尖新兴国家
  • 呼叫和联络中心外包市场，区域市场概况
  • 北美洲
    • 我们
      • 2020-2030 年型别细分估计与预测
      • 2020-2030 年外包细分估计与预测
      • 2020-2030 年服务细分估计与预测
      • 2020-2030 年企业规模细分估计与预测
      • 2020-2030 年最终用途细分估计与预测
    • 加拿大
  • 欧洲呼叫和联络中心外包市场概况
    • 英国
    • 德国
    • 法国
    • 西班牙
    • 义大利
    • 欧洲其他地区
  • 亚太地区呼叫和联络中心外包市场概况
    • 中国
    • 印度
    • 日本
    • 澳洲
    • 韩国
    • 亚太地区其他地区
  • 拉丁美洲呼叫与联络中心外包市场概况
    • 巴西
    • 墨西哥
  • 中东和非洲
    • 沙乌地阿拉伯
    • 南非
    • 中东和非洲其他地区

第 11 章：竞争情报

  • 重点企业SWOT分析
    • 公司1
    • 公司2
    • 公司3
  • 顶级市场策略
  • 公司简介
    • Atento SA
      • 关键讯息
      • 概述
      • 财务（视数据可用性而定）
      • 产品概要
      • 最近的发展
    • Sykes Enterprises, Incorporated
    • Datamark Inc.
    • Scicom Berhad
    • Firstsource Solutions Limited
    • Teleperformance SA
    • TTEC Holdings Inc.
    • Cisco Systems, Inc
    • Raya Customer Experience
    • Serco Group

第 12 章：研究过程

  • 研究过程
    • 资料探勘
    • 分析
    • 市场预测
    • 验证
    • 出版
  • 研究属性
  • 研究假设

Global Call and Contact Center Outsourcing Market is valued approximately at USD 85.18 billion in 2022 and is anticipated to grow with a healthy growth rate of more than 9.10% over the forecast period 2023-2030. Call and contact center outsourcing involves the delegation of customer service and communication functions to external service providers. Organizations, regardless of industry, often engage in outsourcing these operations to specialized firms that can efficiently handle a variety of tasks, such as handling customer inquiries, providing technical support, managing outbound sales calls, and offering customer assistance through multiple channels like phone, email, chat, and social media. The outsourcing of call and contact center services enables companies to leverage the expertise of dedicated professionals, access advanced technologies, and achieve cost efficiencies. Outsourcing partners are equipped with skilled agents, robust infrastructure, and streamlined processes to enhance customer experience and satisfaction. The Call and Contact Center Outsourcing market is expanding because of factors such as the Implementation of advanced technologies to ensure continuous customer service, increasing globalization of business services and increasing demand for multichannel support.

The escalating demand for multichannel support is a pivotal driver propelling the growth of the Call and Contact Center Outsourcing Market. As businesses recognize the importance of providing seamless customer experiences across various communication channels, outsourcing call and contact center services has become instrumental in meeting these evolving demands. Increasing demand for multichannel support is driving the market growth. As per Freshdesk Chat 2021 findings, a significant 79% of users opt for live chat assistance for prompt responses. Customer satisfaction rates indicate that live chat scores at 73%, surpassing email help at 61% and phone assistance at 44%. The average wait time for live chat is measured at 46 seconds. Notably, 69% of customers express a preference for interacting with a human agent during chat assistance rather than engaging with chatbots. Thus, rising demand for multichannel support is driving the market growth. In addition, increasing call volumes for businesses in the healthcare, travel, and e-commerce sectors and rising development of call centers is creating new opportunities to the market growth. However, increasing concerns over data security and privacy stifles market growth throughout the forecast period of 2023-2030.

The key regions considered for the Global Call and Contact Center Outsourcing Market study includes Asia Pacific, North America, Europe, Latin America, and Middle East & Africa. North America dominated the market in 2022 with largest market share. Biometric authentication techniques are undergoing swift evolution, forming a crucial component of security frameworks within the North American market. Companies in North America are actively exploring the integration of advanced biometric technologies, including voice identification and facial verification, to enhance the security of consumer interactions and transactions. Forecasts indicate an increased engagement of U.S. outsourcing providers in social impact operations in the coming period. Furthermore, intelligent virtual assistants, powered by artificial intelligence, are poised to play a critical role in shaping the landscape of the U.S. market. Asia Pacific is expected to grow with fastest CAGR during the forecast period. The Asia-Pacific (APAC) region has undergone remarkable growth and evolution, solidifying its status as a primary hub for call and contact center outsourcing. Within APAC, there is a notable rise in the adoption of cloud-based contact center technologies. The flexibility and cost-effectiveness inherent in cloud technology empower outsourced call and contact center companies to offer operations that are both adaptable and dynamic. The rapid expansion of the call and contact center outsourcing industry in APAC can be attributed to factors such as a sizable and highly skilled workforce, cost advantages, and a conducive business environment, collectively establishing the region as a preferred destination for call and contact center outsourcing.

Major market player included in this report are:

  • Atento SA
  • Sykes Enterprises, Incorporated
  • Datamark Inc.
  • Scicom Berhad
  • Firstsource Solutions Limited
  • Teleperformance SA
  • TTEC Holdings Inc.
  • Cisco Systems, Inc
  • Raya Customer Experience
  • Serco Group

Recent Developments in the Market:

  • In November 2023, Amazon.com, Inc. has incorporated generative AI features into its Amazon Connect, with the objective of enhancing both employee efficiency and the overall customer service experience. This enhancement includes automated responses, intelligent recommendations for employees, and dynamic call scripting tailored for personalized interactions. These features are designed to contribute to heightened productivity within the customer service domain.
  • In October 2023, Cisco Systems, Inc. has introduced Webex, an AI-powered tool designed to enhance contact center operations. This tool facilitates virtual assistants for streamlined work automation, real-time data for virtual guidance, and intelligent scheduling to prevent burnout. These features collectively contribute to improved interactions and elevate customer experiences within the contact center environment.

Global Call and Contact Center Outsourcing Market Report Scope:

  • Historical Data - 2020 - 2021
  • Base Year for Estimation - 2022
  • Forecast period - 2023-2030
  • Report Coverage - Revenue forecast, Company Ranking, Competitive Landscape, Growth factors, and Trends
  • Segments Covered - Type, Outsourcing Type, Services, Enterprise Size, End-use, Region
  • Regional Scope - North America; Europe; Asia Pacific; Latin America; Middle East & Africa
  • Customization Scope - Free report customization (equivalent up to 8 analyst's working hours) with purchase. Addition or alteration to country, regional & segment scope*

The objective of the study is to define market sizes of different segments & countries in recent years and to forecast the values to the coming years. The report is designed to incorporate both qualitative and quantitative aspects of the industry within countries involved in the study.

The report also caters detailed information about the crucial aspects such as driving factors & challenges which will define the future growth of the market. Additionally, it also incorporates potential opportunities in micro markets for stakeholders to invest along with the detailed analysis of competitive landscape and product offerings of key players. The detailed segments and sub-segment of the market are explained below:

By Type:

  • Email Support
  • Chat Support
  • Voice
  • Other

By Offering:

  • Offshore
  • Onshore

By Services:

  • Inbound Services
  • Outbound Services

By Enterprise:

  • Small Enterprise
  • Large Enterprise

By End-use:

  • IT & Telecom
  • BFSI
  • Retail
  • Manufacturing
  • Healthcare
  • Others

By Region:

  • North America
  • U.S.
  • Canada
  • Europe
  • UK
  • Germany
  • France
  • Spain
  • Italy
  • ROE
  • Asia Pacific
  • China
  • India
  • Japan
  • Australia
  • South Korea
  • RoAPAC
  • Latin America
  • Brazil
  • Mexico
  • Middle East & Africa
  • Saudi Arabia
  • South Africa
  • Rest of Middle East & Africa

Table of Contents

Chapter 1. Executive Summary

  • 1.1. Market Snapshot
  • 1.2. Global & Segmental Market Estimates & Forecasts, 2020-2030 (USD Billion)
    • 1.2.1. Call and Contact Center Outsourcing Market, by region, 2020-2030 (USD Billion)
    • 1.2.2. Call and Contact Center Outsourcing Market, by Type, 2020-2030 (USD Billion)
    • 1.2.3. Call and Contact Center Outsourcing Market, by Outsourcing, 2020-2030 (USD Billion)
    • 1.2.4. Call and Contact Center Outsourcing Market, by Services, 2020-2030 (USD Billion)
    • 1.2.5. Call and Contact Center Outsourcing Market, by Enterprise Size, 2020-2030 (USD Billion)
    • 1.2.6. Call and Contact Center Outsourcing Market, by End Use, 2020-2030 (USD Billion)
  • 1.3. Key Trends
  • 1.4. Estimation Methodology
  • 1.5. Research Assumption

Chapter 2. Global Call and Contact Center Outsourcing Market Definition and Scope

  • 2.1. Objective of the Study
  • 2.2. Market Definition & Scope
    • 2.2.1. Industry Evolution
    • 2.2.2. Scope of the Study
  • 2.3. Years Considered for the Study
  • 2.4. Currency Conversion Rates

Chapter 3. Global Call and Contact Center Outsourcing Market Dynamics

  • 3.1. Call and Contact Center Outsourcing Market Impact Analysis (2020-2030)
    • 3.1.1. Market Drivers
      • 3.1.1.1. Implementation of advanced technologies to ensure continuous customer service
      • 3.1.1.2. Increasing globalization of business services
      • 3.1.1.3. Increasing demand for multichannel support
    • 3.1.2. Market Challenges
      • 3.1.2.1. Increasing concerns for data security and privacy
    • 3.1.3. Market Opportunities
      • 3.1.3.1. Increasing call volumes for businesses in the healthcare, travel, and e-commerce sectors
      • 3.1.3.2. Rising development of call centers

Chapter 4. Global Call and Contact Center Outsourcing Market: Industry Analysis

  • 4.1. Porter's 5 Force Model
    • 4.1.1. Bargaining Power of Suppliers
    • 4.1.2. Bargaining Power of Buyers
    • 4.1.3. Threat of New Entrants
    • 4.1.4. Threat of Substitutes
    • 4.1.5. Competitive Rivalry
  • 4.2. Porter's 5 Force Impact Analysis
  • 4.3. PEST Analysis
    • 4.3.1. Political
    • 4.3.2. Economic
    • 4.3.3. Social
    • 4.3.4. Technological
    • 4.3.5. Environmental
    • 4.3.6. Legal
  • 4.4. Top investment opportunity
  • 4.5. Top winning strategies
  • 4.6. COVID-19 Impact Analysis
  • 4.7. Disruptive Trends
  • 4.8. Industry Expert Perspective
  • 4.9. Analyst Recommendation & Conclusion

Chapter 5. Global Call and Contact Center Outsourcing Market, by Type

  • 5.1. Market Snapshot
  • 5.2. Global Call and Contact Center Outsourcing Market by Type, Performance - Potential Analysis
  • 5.3. Global Call and Contact Center Outsourcing Market Estimates & Forecasts by Type 2020-2030 (USD Billion)
  • 5.4. Call and Contact Center Outsourcing Market, Sub Segment Analysis
    • 5.4.1. Email Support
    • 5.4.2. Chat Support
    • 5.4.3. Voice
    • 5.4.4. Other

Chapter 6. Global Call and Contact Center Outsourcing Market, by Outsourcing

  • 6.1. Market Snapshot
  • 6.2. Global Call and Contact Center Outsourcing Market by Outsourcing, Performance - Potential Analysis
  • 6.3. Global Call and Contact Center Outsourcing Market Estimates & Forecasts by Outsourcing 2020-2030 (USD Billion)
  • 6.4. Call and Contact Center Outsourcing Market, Sub Segment Analysis
    • 6.4.1. Offshore
    • 6.4.2. Onshore

Chapter 7. Global Call and Contact Center Outsourcing Market, by Services

  • 7.1. Market Snapshot
  • 7.2. Global Call and Contact Center Outsourcing Market by Services, Performance - Potential Analysis
  • 7.3. Global Call and Contact Center Outsourcing Market Estimates & Forecasts by Services 2020-2030 (USD Billion)
  • 7.4. Call and Contact Center Outsourcing Market, Sub Segment Analysis
    • 7.4.1. Inbound Services
    • 7.4.2. Outbound Services

Chapter 8. Global Call and Contact Center Outsourcing Market, by Enterprise Size

  • 8.1. Market Snapshot
  • 8.2. Global Call and Contact Center Outsourcing Market by Enterprise Size, Performance - Potential Analysis
  • 8.3. Global Call and Contact Center Outsourcing Market Estimates & Forecasts by Enterprise Size 2020-2030 (USD Billion)
  • 8.4. Call and Contact Center Outsourcing Market, Sub Segment Analysis
    • 8.4.1. Large Enterprises
    • 8.4.2. Small Enterprises

Chapter 9. Global Call and Contact Center Outsourcing Market, by End use

  • 9.1. Market Snapshot
  • 9.2. Global Call and Contact Center Outsourcing Market by End Use, Performance - Potential Analysis
  • 9.3. Global Call and Contact Center Outsourcing Market Estimates & Forecasts by End-use 2020-2030 (USD Billion)
  • 9.4. Call and Contact Center Outsourcing Market, Sub Segment Analysis
    • 9.4.1. IT & Telecom
    • 9.4.2. BFSI
    • 9.4.3. Retail
    • 9.4.4. Manufacturing
    • 9.4.5. Healthcare
    • 9.4.6. Others

Chapter 10. Global Call and Contact Center Outsourcing Market, Regional Analysis

  • 10.1. Top Leading Countries
  • 10.2. Top Emerging Countries
  • 10.3. Call and Contact Center Outsourcing Market, Regional Market Snapshot
  • 10.4. North America Call and Contact Center Outsourcing Market
    • 10.4.1. U.S. Call and Contact Center Outsourcing Market
      • 10.4.1.1. Type breakdown estimates & forecasts, 2020-2030
      • 10.4.1.2. Outsourcing breakdown estimates & forecasts, 2020-2030
      • 10.4.1.3. Services breakdown estimates & forecasts, 2020-2030
      • 10.4.1.4. Enterprise Size breakdown estimates & forecasts, 2020-2030
      • 10.4.1.5. End Use breakdown estimates & forecasts, 2020-2030
    • 10.4.2. Canada Call and Contact Center Outsourcing Market
  • 10.5. Europe Call and Contact Center Outsourcing Market Snapshot
    • 10.5.1. U.K. Call and Contact Center Outsourcing Market
    • 10.5.2. Germany Call and Contact Center Outsourcing Market
    • 10.5.3. France Call and Contact Center Outsourcing Market
    • 10.5.4. Spain Call and Contact Center Outsourcing Market
    • 10.5.5. Italy Call and Contact Center Outsourcing Market
    • 10.5.6. Rest of Europe Call and Contact Center Outsourcing Market
  • 10.6. Asia-Pacific Call and Contact Center Outsourcing Market Snapshot
    • 10.6.1. China Call and Contact Center Outsourcing Market
    • 10.6.2. India Call and Contact Center Outsourcing Market
    • 10.6.3. Japan Call and Contact Center Outsourcing Market
    • 10.6.4. Australia Call and Contact Center Outsourcing Market
    • 10.6.5. South Korea Call and Contact Center Outsourcing Market
    • 10.6.6. Rest of Asia Pacific Call and Contact Center Outsourcing Market
  • 10.7. Latin America Call and Contact Center Outsourcing Market Snapshot
    • 10.7.1. Brazil Call and Contact Center Outsourcing Market
    • 10.7.2. Mexico Call and Contact Center Outsourcing Market
  • 10.8. Middle East & Africa Call and Contact Center Outsourcing Market
    • 10.8.1. Saudi Arabia Call and Contact Center Outsourcing Market
    • 10.8.2. South Africa Call and Contact Center Outsourcing Market
    • 10.8.3. Rest of Middle East & Africa Call and Contact Center Outsourcing Market

Chapter 11. Competitive Intelligence

  • 11.1. Key Company SWOT Analysis
    • 11.1.1. Company 1
    • 11.1.2. Company 2
    • 11.1.3. Company 3
  • 11.2. Top Market Strategies
  • 11.3. Company Profiles
    • 11.3.1. Atento SA
      • 11.3.1.1. Key Information
      • 11.3.1.2. Overview
      • 11.3.1.3. Financial (Subject to Data Availability)
      • 11.3.1.4. Product Summary
      • 11.3.1.5. Recent Developments
    • 11.3.2. Sykes Enterprises, Incorporated
    • 11.3.3. Datamark Inc.
    • 11.3.4. Scicom Berhad
    • 11.3.5. Firstsource Solutions Limited
    • 11.3.6. Teleperformance SA
    • 11.3.7. TTEC Holdings Inc.
    • 11.3.8. Cisco Systems, Inc
    • 11.3.9. Raya Customer Experience
    • 11.3.10. Serco Group

Chapter 12. Research Process

  • 12.1. Research Process
    • 12.1.1. Data Mining
    • 12.1.2. Analysis
    • 12.1.3. Market Estimation
    • 12.1.4. Validation
    • 12.1.5. Publishing
  • 12.2. Research Attributes
  • 12.3. Research Assumption

LIST OF TABLES

  • TABLE 1. Global Call and Contact Center Outsourcing Market, report scope
  • TABLE 2. Global Call and Contact Center Outsourcing Market estimates & forecasts by Region 2020-2030 (USD Billion)
  • TABLE 3. Global Call and Contact Center Outsourcing Market estimates & forecasts by Type 2020-2030 (USD Billion)
  • TABLE 4. Global Call and Contact Center Outsourcing Market estimates & forecasts by Outsourcing 2020-2030 (USD Billion)
  • TABLE 5. Global Call and Contact Center Outsourcing Market estimates & forecasts by Services 2020-2030 (USD Billion)
  • TABLE 6. Global Call and Contact Center Outsourcing Market estimates & forecasts by Enterprise Size 2020-2030 (USD Billion)
  • TABLE 7. Global Call and Contact Center Outsourcing Market estimates & forecasts by End Use 2020-2030 (USD Billion)
  • TABLE 8. Global Call and Contact Center Outsourcing Market by segment, estimates & forecasts, 2020-2030 (USD Billion)
  • TABLE 9. Global Call and Contact Center Outsourcing Market by region, estimates & forecasts, 2020-2030 (USD Billion)
  • TABLE 10. Global Call and Contact Center Outsourcing Market by segment, estimates & forecasts, 2020-2030 (USD Billion)
  • TABLE 11. Global Call and Contact Center Outsourcing Market by region, estimates & forecasts, 2020-2030 (USD Billion)
  • TABLE 12. Global Call and Contact Center Outsourcing Market by segment, estimates & forecasts, 2020-2030 (USD Billion)
  • TABLE 13. Global Call and Contact Center Outsourcing Market by region, estimates & forecasts, 2020-2030 (USD Billion)
  • TABLE 14. Global Call and Contact Center Outsourcing Market by segment, estimates & forecasts, 2020-2030 (USD Billion)
  • TABLE 15. Global Call and Contact Center Outsourcing Market by region, estimates & forecasts, 2020-2030 (USD Billion)
  • TABLE 16. Global Call and Contact Center Outsourcing Market by segment, estimates & forecasts, 2020-2030 (USD Billion)
  • TABLE 17. Global Call and Contact Center Outsourcing Market by region, estimates & forecasts, 2020-2030 (USD Billion)
  • TABLE 18. U.S. Call and Contact Center Outsourcing Market estimates & forecasts, 2020-2030 (USD Billion)
  • TABLE 19. U.S. Call and Contact Center Outsourcing Market estimates & forecasts by segment 2020-2030 (USD Billion)
  • TABLE 20. U.S. Call and Contact Center Outsourcing Market estimates & forecasts by segment 2020-2030 (USD Billion)
  • TABLE 21. Canada Call and Contact Center Outsourcing Market estimates & forecasts, 2020-2030 (USD Billion)
  • TABLE 22. Canada Call and Contact Center Outsourcing Market estimates & forecasts by segment 2020-2030 (USD Billion)
  • TABLE 23. Canada Call and Contact Center Outsourcing Market estimates & forecasts by segment 2020-2030 (USD Billion)
  • TABLE 24. UK Call and Contact Center Outsourcing Market estimates & forecasts, 2020-2030 (USD Billion)
  • TABLE 25. UK Call and Contact Center Outsourcing Market estimates & forecasts by segment 2020-2030 (USD Billion)
  • TABLE 26. UK Call and Contact Center Outsourcing Market estimates & forecasts by segment 2020-2030 (USD Billion)
  • TABLE 27. Germany Call and Contact Center Outsourcing Market estimates & forecasts, 2020-2030 (USD Billion)
  • TABLE 28. Germany Call and Contact Center Outsourcing Market estimates & forecasts by segment 2020-2030 (USD Billion)
  • TABLE 29. Germany Call and Contact Center Outsourcing Market estimates & forecasts by segment 2020-2030 (USD Billion)
  • TABLE 30. France Call and Contact Center Outsourcing Market estimates & forecasts, 2020-2030 (USD Billion)
  • TABLE 31. France Call and Contact Center Outsourcing Market estimates & forecasts by segment 2020-2030 (USD Billion)
  • TABLE 32. France Call and Contact Center Outsourcing Market estimates & forecasts by segment 2020-2030 (USD Billion)
  • TABLE 33. Italy Call and Contact Center Outsourcing Market estimates & forecasts, 2020-2030 (USD Billion)
  • TABLE 34. Italy Call and Contact Center Outsourcing Market estimates & forecasts by segment 2020-2030 (USD Billion)
  • TABLE 35. Italy Call and Contact Center Outsourcing Market estimates & forecasts by segment 2020-2030 (USD Billion)
  • TABLE 36. Spain Call and Contact Center Outsourcing Market estimates & forecasts, 2020-2030 (USD Billion)
  • TABLE 37. Spain Call and Contact Center Outsourcing Market estimates & forecasts by segment 2020-2030 (USD Billion)
  • TABLE 38. Spain Call and Contact Center Outsourcing Market estimates & forecasts by segment 2020-2030 (USD Billion)
  • TABLE 39. RoE Call and Contact Center Outsourcing Market estimates & forecasts, 2020-2030 (USD Billion)
  • TABLE 40. RoE Call and Contact Center Outsourcing Market estimates & forecasts by segment 2020-2030 (USD Billion)
  • TABLE 41. RoE Call and Contact Center Outsourcing Market estimates & forecasts by segment 2020-2030 (USD Billion)
  • TABLE 42. China Call and Contact Center Outsourcing Market estimates & forecasts, 2020-2030 (USD Billion)
  • TABLE 43. China Call and Contact Center Outsourcing Market estimates & forecasts by segment 2020-2030 (USD Billion)
  • TABLE 44. China Call and Contact Center Outsourcing Market estimates & forecasts by segment 2020-2030 (USD Billion)
  • TABLE 45. India Call and Contact Center Outsourcing Market estimates & forecasts, 2020-2030 (USD Billion)
  • TABLE 46. India Call and Contact Center Outsourcing Market estimates & forecasts by segment 2020-2030 (USD Billion)
  • TABLE 47. India Call and Contact Center Outsourcing Market estimates & forecasts by segment 2020-2030 (USD Billion)
  • TABLE 48. Japan Call and Contact Center Outsourcing Market estimates & forecasts, 2020-2030 (USD Billion)
  • TABLE 49. Japan Call and Contact Center Outsourcing Market estimates & forecasts by segment 2020-2030 (USD Billion)
  • TABLE 50. Japan Call and Contact Center Outsourcing Market estimates & forecasts by segment 2020-2030 (USD Billion)
  • TABLE 51. South Korea Call and Contact Center Outsourcing Market estimates & forecasts, 2020-2030 (USD Billion)
  • TABLE 52. South Korea Call and Contact Center Outsourcing Market estimates & forecasts by segment 2020-2030 (USD Billion)
  • TABLE 53. South Korea Call and Contact Center Outsourcing Market estimates & forecasts by segment 2020-2030 (USD Billion)
  • TABLE 54. Australia Call and Contact Center Outsourcing Market estimates & forecasts, 2020-2030 (USD Billion)
  • TABLE 55. Australia Call and Contact Center Outsourcing Market estimates & forecasts by segment 2020-2030 (USD Billion)
  • TABLE 56. Australia Call and Contact Center Outsourcing Market estimates & forecasts by segment 2020-2030 (USD Billion)
  • TABLE 57. RoAPAC Call and Contact Center Outsourcing Market estimates & forecasts, 2020-2030 (USD Billion)
  • TABLE 58. RoAPAC Call and Contact Center Outsourcing Market estimates & forecasts by segment 2020-2030 (USD Billion)
  • TABLE 59. RoAPAC Call and Contact Center Outsourcing Market estimates & forecasts by segment 2020-2030 (USD Billion)
  • TABLE 60. Brazil Call and Contact Center Outsourcing Market estimates & forecasts, 2020-2030 (USD Billion)
  • TABLE 61. Brazil Call and Contact Center Outsourcing Market estimates & forecasts by segment 2020-2030 (USD Billion)
  • TABLE 62. Brazil Call and Contact Center Outsourcing Market estimates & forecasts by segment 2020-2030 (USD Billion)
  • TABLE 63. Mexico Call and Contact Center Outsourcing Market estimates & forecasts, 2020-2030 (USD Billion)
  • TABLE 64. Mexico Call and Contact Center Outsourcing Market estimates & forecasts by segment 2020-2030 (USD Billion)
  • TABLE 65. Mexico Call and Contact Center Outsourcing Market estimates & forecasts by segment 2020-2030 (USD Billion)
  • TABLE 66. RoLA Call and Contact Center Outsourcing Market estimates & forecasts, 2020-2030 (USD Billion)
  • TABLE 67. RoLA Call and Contact Center Outsourcing Market estimates & forecasts by segment 2020-2030 (USD Billion)
  • TABLE 68. RoLA Call and Contact Center Outsourcing Market estimates & forecasts by segment 2020-2030 (USD Billion)
  • TABLE 69. Saudi Arabia Call and Contact Center Outsourcing Market estimates & forecasts, 2020-2030 (USD Billion)
  • TABLE 70. South Africa Call and Contact Center Outsourcing Market estimates & forecasts by segment 2020-2030 (USD Billion)
  • TABLE 71. RoMEA Call and Contact Center Outsourcing Market estimates & forecasts by segment 2020-2030 (USD Billion)
  • TABLE 72. List of secondary sources, used in the study of global Call and Contact Center Outsourcing Market
  • TABLE 73. List of primary sources, used in the study of global Call and Contact Center Outsourcing Market
  • TABLE 74. Years considered for the study
  • TABLE 75. Exchange rates considered

List of tables and figures and dummy in nature, final lists may vary in the final deliverable

LIST OF FIGURES

  • FIG 1. Global Call and Contact Center Outsourcing Market, research methodology
  • FIG 2. Global Call and Contact Center Outsourcing Market, Market estimation techniques
  • FIG 3. Global Market size estimates & forecast methods
  • FIG 4. Global Call and Contact Center Outsourcing Market, key trends 2022
  • FIG 5. Global Call and Contact Center Outsourcing Market, growth prospects 2023-2030
  • FIG 6. Global Call and Contact Center Outsourcing Market, porters 5 force model
  • FIG 7. Global Call and Contact Center Outsourcing Market, pest analysis
  • FIG 8. Global Call and Contact Center Outsourcing Market, value chain analysis
  • FIG 9. Global Call and Contact Center Outsourcing Market by segment, 2020 & 2030 (USD Billion)
  • FIG 10. Global Call and Contact Center Outsourcing Market by segment, 2020 & 2030 (USD Billion)
  • FIG 11. Global Call and Contact Center Outsourcing Market by segment, 2020 & 2030 (USD Billion)
  • FIG 12. Global Call and Contact Center Outsourcing Market by segment, 2020 & 2030 (USD Billion)
  • FIG 13. Global Call and Contact Center Outsourcing Market by segment, 2020 & 2030 (USD Billion)
  • FIG 14. Global Call and Contact Center Outsourcing Market, regional snapshot 2020 & 2030
  • FIG 15. North America Call and Contact Center Outsourcing Market 2020 & 2030 (USD Billion)
  • FIG 16. Europe Call and Contact Center Outsourcing Market 2020 & 2030 (USD Billion)
  • FIG 17. Asia pacific Call and Contact Center Outsourcing Market 2020 & 2030 (USD Billion)
  • FIG 18. Latin America Call and Contact Center Outsourcing Market 2020 & 2030 (USD Billion)
  • FIG 19. Middle East & Africa Call and Contact Center Outsourcing Market 2020 & 2030 (USD Billion)

List of tables and figures and dummy in nature, final lists may vary in the final deliverable