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市场调查报告书
商品编码
1839468

全球 SQM 和 CEM 市场规模研究与预测，按组件、按应用、按部署模式、按企业规模、按最终用户和区域预测 2025-2035

Global SQM and CEM Market Size study & Forecast, by Component, by Application, by Deployment Mode, by Enterprise Size, by End-User and Regional Forecasts 2025-2035
出版日期: | 出版商: Bizwit Research & Consulting LLP | 英文 285 Pages | 商品交期: 2-3个工作天内

价格
简介目录

2024 年全球服务品质管理 (SQM) 和客户体验管理 (CEM) 市场规模约为 71 亿美元，预计在 2025-2035 年预测期内的成长率将超过 9.20%。服务品质管理 (SQM) 和客户体验管理 (CEM) 解决方案已成为企业提升客户满意度、优化业务流程和获得竞争优势不可或缺的框架。这些技术使企业能够即时衡量服务绩效，识别交付中的差距，并主动解决直接影响客户旅程的痛点。随着消费者期望的提高和数位管道的增多，各行各业的企业都在利用 SQM 和 CEM 平台来提供一致、个人化和无缝的体验。该市场的成长轨迹取决于高级分析、人工智慧和自动化工具的加速采用，这些工具旨在增强客户忠诚度并优化营运效率。

数位生态系统的扩张进一步加剧了对SQM和CEM解决方案的需求。企业越来越需要利用这些平台来解读顾客情绪，收集切实可行的洞察，并将回馈迴路整合到服务模式中。例如，随着全通路沟通（从店内接触点到行动应用程式和社群媒体互动）的普及，即时监控和分析已成为有效客户互动策略的基石。产业研究表明，投资于客户体验的企业更有可能实现更高的留存率和更高的每位客户终身价值，这进一步佐证了采用SQM和CEM的经济可行性。然而，整合复杂性、资料孤岛以及软体基础设施的高额前期投资等挑战可能会在预测期内成为市场扩张的障碍。

报告中包含的详细细分和子细分如下：

目录

第 1 章：全球 SQM 和 CEM 市场报告范围和方法

  • 研究目标
  • 研究方法
    • 预测模型
    • 案头研究
    • 自上而下和自下而上的方法
  • 研究属性
  • 研究范围
    • 市场定义
    • 市场区隔
  • 研究假设
    • 包容与排斥
    • 限制
    • 研究考虑的年份

第二章：执行摘要

  • CEO/CXO 立场
  • 战略洞察
  • ESG分析
  • 主要发现

第三章：全球SQM与CEM市场力量分析

  • 影响全球 SQM 与 CEM 市场的市场力量（2024-2035 年）
  • 驱动程式
    • 数位管道倍增
    • 无缝体验
  • 限制
    • 整合复杂性
  • 机会
    • 实现更高的保留率并增加每个客户的终身价值

第四章：全球SQM和CEM产业分析

  • 波特五力模型
    • 买方议价能力
    • 供应商的议价能力
    • 新进入者的威胁
    • 替代品的威胁
    • 竞争对手
  • 波特五力预测模型（2024-2035）
  • PESTEL分析
    • 政治的
    • 经济
    • 社会的
    • 科技
    • 环境的
    • 合法的
  • 最佳投资机会
  • 最佳制胜策略（2025年）
  • 市占率分析（2024-2025）
  • 2025年全球定价分析与趋势
  • 分析师建议与结论

第五章：全球 SQM 和 CEM 市场规模和预测：按组成部分 - 2025-2035 年

  • 市场概况
  • 全球 SQM 和 CEM 市场表现 - 潜力分析（2025 年）
  • 软体
  • 服务

第六章：全球 SQM 和 CEM 市场规模和预测：按应用 - 2025-2035 年

  • 市场概况
  • 全球 SQM 和 CEM 市场表现 - 潜力分析（2025 年）
  • 客户回馈管理
  • 即时分析
  • 社群媒体监控
  • 客户之声
  • 其他的

第 7 章：全球 SQM 和 CEM 市场规模和预测：按部署模式 - 2025-2035 年

  • 市场概况
  • 全球 SQM 和 CEM 市场表现 - 潜力分析（2025 年）
  • 本地部署
  • 云

第 8 章：全球 SQM 和 CEM 市场规模和预测：按企业规模 - 2025-2035 年

  • 市场概况
  • 全球 SQM 和 CEM 市场表现 - 潜力分析（2025 年）
  • 中小企业
  • 大型企业

第 9 章：全球 SQM 和 CEM 市场规模和预测：按最终用户划分 - 2025 年至 2035 年

  • 市场概况
  • 全球 SQM 和 CEM 市场表现 - 潜力分析（2025 年）
  • 金融服务业协会
  • 卫生保健
  • 零售
  • 资讯科技和电信
  • 其他的

第 10 章：全球 SQM 和 CEM 市场规模和预测：按地区 - 2025 年至 2035 年

  • 成长区域市场简介
  • 领先国家和新兴国家
  • 北美洲
    • 我们
    • 加拿大
  • 欧洲
    • 英国
    • 德国
    • 法国
    • 西班牙
    • 义大利
    • 欧洲其他地区
  • 亚太地区
    • 中国
    • 印度
    • 日本
    • 澳洲
    • 韩国
    • 亚太地区其他地区
  • 拉丁美洲
    • 巴西
    • 墨西哥
  • 中东和非洲
    • 阿联酋
    • 沙乌地阿拉伯（KSA）
    • 南非

第 11 章：竞争情报

  • 顶级市场策略
  • Salesforce, Inc
    • 公司概况
    • 主要高阶主管
    • 公司简介
    • 财务表现（视数据可用性而定）
    • 产品/服务端口
    • 近期发展
    • 市场策略
    • SWOT分析
  • Oracle Corporation
  • SAP SE
  • Adobe Inc.
  • Medallia, Inc.
  • Qualtrics International Inc.
  • Genesys Telecommunications Laboratories, Inc.
  • NICE Ltd.
  • Verint Systems Inc.
  • Zendesk, Inc.
  • IBM Corporation
  • Cisco Systems, Inc.
  • OpenText Corporation
  • Avaya Holdings Corp.
  • Ericsson
简介目录

The Global SQM and CEM Market is valued approximately at USD 7.1 billion in 2024 and is anticipated to grow with a growth rate of more than 9.20% over the forecast period 2025-2035. Service Quality Management (SQM) and Customer Experience Management (CEM) solutions have emerged as indispensable frameworks for organizations striving to elevate customer satisfaction, optimize business processes, and gain competitive advantages. These technologies allow enterprises to measure service performance in real time, identify gaps in delivery, and proactively address pain points that directly impact the customer journey. As consumer expectations rise and digital channels multiply, businesses across industries are leveraging SQM and CEM platforms to deliver consistent, personalized, and seamless experiences. The growth trajectory of this market is anchored in the accelerated adoption of advanced analytics, artificial intelligence, and automation tools designed to strengthen customer loyalty while optimizing operational efficiency.

The expansion of digital ecosystems has further intensified the demand for SQM and CEM solutions. Enterprises are increasingly compelled to harness these platforms to interpret customer sentiment, gather actionable insights, and integrate feedback loops into service models. For example, with the proliferation of omnichannel communication-from in-store touchpoints to mobile applications and social media interactions-real-time monitoring and analytics have become the cornerstone of effective customer engagement strategies. According to industry studies, businesses that invest in customer experience are more likely to achieve higher retention rates and increased lifetime value per customer, reinforcing the economic case for SQM and CEM adoption. However, challenges such as integration complexity, data silos, and high upfront investment in software infrastructure may act as roadblocks to market expansion during the forecast horizon.

The detailed segments and sub-segments included in the report are:

By Component:

  • Software
  • Services

By Application:

  • Customer Feedback Management
  • Real-Time Analytics
  • Social Media Monitoring
  • Voice of the Customer
  • Others

By Deployment Mode:

  • On-Premises
  • Cloud

By Enterprise Size:

  • Small and Medium Enterprises
  • Large Enterprises

By End-User:

  • BFSI
  • Healthcare
  • Retail
  • IT and Telecommunications
  • Others

By Region:

  • North America
  • U.S.
  • Canada
  • Europe
  • UK
  • Germany
  • France
  • Spain
  • Italy
  • Rest of Europe
  • Asia Pacific
  • China
  • India
  • Japan
  • Australia
  • South Korea
  • Rest of Asia Pacific
  • Latin America
  • Brazil
  • Mexico
  • Middle East & Africa
  • UAE
  • Saudi Arabia
  • South Africa
  • Rest of Middle East & Africa
  • Software Solutions are Expected to Dominate the Market
  • Within the component segmentation, software solutions are anticipated to hold the largest market share during the forecast period. Enterprises are increasingly adopting advanced platforms capable of integrating AI-driven analytics, customer journey mapping, and automated workflow engines. The ability of software solutions to provide actionable insights, consolidate multi-channel interactions, and deliver measurable improvements in service quality is driving their dominance. Moreover, their scalability and compatibility with existing enterprise architectures make them the preferred choice for organizations seeking to modernize their customer management frameworks.
  • Cloud Deployment Leads in Revenue Contribution
  • When segmented by deployment mode, cloud-based solutions dominate market revenues and are projected to expand at the fastest pace over the forecast timeline. Businesses are rapidly moving away from legacy on-premises models in favor of flexible, subscription-based platforms that can be deployed globally with minimal capital expenditure. The cloud model ensures continuous upgrades, elastic scalability, and remote accessibility-capabilities that are critical in today's hybrid work and digital-first environments. Although certain industries still rely on on-premises solutions due to regulatory compliance needs, the clear shift toward cloud-based deployments underscores the broader market's evolution.
  • The key regions considered for the Global SQM and CEM Market study include North America, Europe, Asia Pacific, Latin America, and the Middle East & Africa. North America dominated the market in 2025 with the largest market share owing to its robust technology infrastructure, early adoption of advanced customer engagement solutions, and the presence of leading global vendors. Enterprises across sectors such as BFSI, telecommunications, and retail are investing heavily in SQM and CEM platforms to maintain their competitive edge and cater to evolving customer expectations. Meanwhile, Asia Pacific is projected to experience the fastest growth, propelled by rapid digital transformation, surging smartphone penetration, and expanding e-commerce ecosystems in countries like China and India. Favorable government initiatives, combined with significant venture capital investments in the region's tech sector, are accelerating the demand for SQM and CEM solutions.

Major market players included in this report are:

  • Salesforce, Inc.
  • Oracle Corporation
  • SAP SE
  • Adobe Inc.
  • Medallia, Inc.
  • Qualtrics International Inc.
  • Genesys Telecommunications Laboratories, Inc.
  • NICE Ltd.
  • Verint Systems Inc.
  • Zendesk, Inc.
  • IBM Corporation
  • Cisco Systems, Inc.
  • OpenText Corporation
  • Avaya Holdings Corp.
  • Ericsson

Global SQM and CEM Market Report Scope:

  • Historical Data - 2023, 2024
  • Base Year for Estimation - 2024
  • Forecast period - 2025-2035
  • Report Coverage - Revenue forecast, Company Ranking, Competitive Landscape, Growth factors, and Trends
  • Regional Scope - North America; Europe; Asia Pacific; Latin America; Middle East & Africa
  • Customization Scope - Free report customization (equivalent to up to 8 analysts' working hours) with purchase. Addition or alteration to country, regional & segment scope*

The objective of the study is to define market sizes of different segments & countries in recent years and to forecast the values for the coming years. The report is designed to incorporate both qualitative and quantitative aspects of the industry within the countries involved in the study. The report also provides detailed information about crucial aspects, such as driving factors and challenges, which will define the future growth of the market. Additionally, it incorporates potential opportunities in micro-markets for stakeholders to invest, along with a detailed analysis of the competitive landscape and product offerings of key players. The detailed segments and sub-segments of the market are explained below:

Key Takeaways:

  • Market Estimates & Forecast for 10 years from 2025 to 2035.
  • Annualized revenues and regional-level analysis for each market segment.
  • Detailed analysis of the geographical landscape with country-level analysis of major regions.
  • Competitive landscape with information on major players in the market.
  • Analysis of key business strategies and recommendations on future market approach.
  • Analysis of the competitive structure of the market.
  • Demand side and supply side analysis of the market.

Table of Contents

Chapter 1. Global SQM and CEM Market Report Scope & Methodology

  • 1.1. Research Objective
  • 1.2. Research Methodology
    • 1.2.1. Forecast Model
    • 1.2.2. Desk Research
    • 1.2.3. Top Down and Bottom-Up Approach
  • 1.3. Research Attributes
  • 1.4. Scope of the Study
    • 1.4.1. Market Definition
    • 1.4.2. Market Segmentation
  • 1.5. Research Assumption
    • 1.5.1. Inclusion & Exclusion
    • 1.5.2. Limitations
    • 1.5.3. Years Considered for the Study

Chapter 2. Executive Summary

  • 2.1. CEO/CXO Standpoint
  • 2.2. Strategic Insights
  • 2.3. ESG Analysis
  • 2.4. key Findings

Chapter 3. Global SQM and CEM Market Forces Analysis

  • 3.1. Market Forces Shaping The Global SQM and CEM Market (2024-2035)
  • 3.2. Drivers
    • 3.2.1. digital channels multiply
    • 3.2.2. seamless experiences
  • 3.3. Restraints
    • 3.3.1. integration complexity
  • 3.4. Opportunities
    • 3.4.1. achieve higher retention rates and increased lifetime value per customer

Chapter 4. Global SQM and CEM Industry Analysis

  • 4.1. Porter's 5 Forces Model
    • 4.1.1. Bargaining Power of Buyer
    • 4.1.2. Bargaining Power of Supplier
    • 4.1.3. Threat of New Entrants
    • 4.1.4. Threat of Substitutes
    • 4.1.5. Competitive Rivalry
  • 4.2. Porter's 5 Force Forecast Model (2024-2035)
  • 4.3. PESTEL Analysis
    • 4.3.1. Political
    • 4.3.2. Economical
    • 4.3.3. Social
    • 4.3.4. Technological
    • 4.3.5. Environmental
    • 4.3.6. Legal
  • 4.4. Top Investment Opportunities
  • 4.5. Top Winning Strategies (2025)
  • 4.6. Market Share Analysis (2024-2025)
  • 4.7. Global Pricing Analysis And Trends 2025
  • 4.8. Analyst Recommendation & Conclusion

Chapter 5. Global SQM and CEM Market Size & Forecasts by Component 2025-2035

  • 5.1. Market Overview
  • 5.2. Global SQM and CEM Market Performance - Potential Analysis (2025)
  • 5.3. Software
    • 5.3.1. Top Countries Breakdown Estimates & Forecasts, 2024-2035
    • 5.3.2. Market size analysis, by region, 2025-2035
  • 5.4. Services
    • 5.4.1. Top Countries Breakdown Estimates & Forecasts, 2024-2035
    • 5.4.2. Market size analysis, by region, 2025-2035

Chapter 6. Global SQM and CEM Market Size & Forecasts by Application 2025-2035

  • 6.1. Market Overview
  • 6.2. Global SQM and CEM Market Performance - Potential Analysis (2025)
  • 6.3. Customer Feedback Management
    • 6.3.1. Top Countries Breakdown Estimates & Forecasts, 2024-2035
    • 6.3.2. Market size analysis, by region, 2025-2035
  • 6.4. Real-Time Analytics
    • 6.4.1. Top Countries Breakdown Estimates & Forecasts, 2024-2035
    • 6.4.2. Market size analysis, by region, 2025-2035
  • 6.5. Social Media Monitoring
    • 6.5.1. Top Countries Breakdown Estimates & Forecasts, 2024-2035
    • 6.5.2. Market size analysis, by region, 2025-2035
  • 6.6. Voice of the Customer
    • 6.6.1. Top Countries Breakdown Estimates & Forecasts, 2024-2035
    • 6.6.2. Market size analysis, by region, 2025-2035
  • 6.7. Others
    • 6.7.1. Top Countries Breakdown Estimates & Forecasts, 2024-2035
    • 6.7.2. Market size analysis, by region, 2025-2035

Chapter 7. Global SQM and CEM Market Size & Forecasts by Deployment Mode 2025-2035

  • 7.1. Market Overview
  • 7.2. Global SQM and CEM Market Performance - Potential Analysis (2025)
  • 7.3. On-Premises
    • 7.3.1. Top Countries Breakdown Estimates & Forecasts, 2024-2035
    • 7.3.2. Market size analysis, by region, 2025-2035
  • 7.4. Cloud
    • 7.4.1. Top Countries Breakdown Estimates & Forecasts, 2024-2035
    • 7.4.2. Market size analysis, by region, 2025-2035

Chapter 8. Global SQM and CEM Market Size & Forecasts by Enterprise Size 2025-2035

  • 8.1. Market Overview
  • 8.2. Global SQM and CEM Market Performance - Potential Analysis (2025)
  • 8.3. Small and Medium Enterprises
    • 8.3.1. Top Countries Breakdown Estimates & Forecasts, 2024-2035
    • 8.3.2. Market size analysis, by region, 2025-2035
  • 8.4. Large Enterprises
    • 8.4.1. Top Countries Breakdown Estimates & Forecasts, 2024-2035
    • 8.4.2. Market size analysis, by region, 2025-2035

Chapter 9. Global SQM and CEM Market Size & Forecasts by End-User 2025-2035

  • 9.1. Market Overview
  • 9.2. Global SQM and CEM Market Performance - Potential Analysis (2025)
  • 9.3. BFSI
    • 9.3.1. Top Countries Breakdown Estimates & Forecasts, 2024-2035
    • 9.3.2. Market size analysis, by region, 2025-2035
  • 9.4. Healthcare
    • 9.4.1. Top Countries Breakdown Estimates & Forecasts, 2024-2035
    • 9.4.2. Market size analysis, by region, 2025-2035
  • 9.5. Retail
    • 9.5.1. Top Countries Breakdown Estimates & Forecasts, 2024-2035
    • 9.5.2. Market size analysis, by region, 2025-2035
  • 9.6. IT and Telecommunications
    • 9.6.1. Top Countries Breakdown Estimates & Forecasts, 2024-2035
    • 9.6.2. Market size analysis, by region, 2025-2035
  • 9.7. Others
    • 9.7.1. Top Countries Breakdown Estimates & Forecasts, 2024-2035
    • 9.7.2. Market size analysis, by region, 2025-2035

Chapter 10. Global SQM and CEM Market Size & Forecasts by Region 2025-2035

  • 10.1. Growth SQM and CEM Market, Regional Market Snapshot
  • 10.2. Top Leading & Emerging Countries
  • 10.3. North America SQM and CEM Market
    • 10.3.1. U.S. SQM and CEM Market
      • 10.3.1.1. Component breakdown size & forecasts, 2025-2035
      • 10.3.1.2. Application breakdown size & forecasts, 2025-2035
      • 10.3.1.3. Deployment Mode breakdown size & forecasts, 2025-2035
      • 10.3.1.4. Enterprise Size breakdown size & forecasts, 2025-2035
      • 10.3.1.5. End-User breakdown size & forecasts, 2025-2035
    • 10.3.2. Canada SQM and CEM Market
      • 10.3.2.1. Component breakdown size & forecasts, 2025-2035
      • 10.3.2.2. Application breakdown size & forecasts, 2025-2035
      • 10.3.2.3. Deployment Mode breakdown size & forecasts, 2025-2035
      • 10.3.2.4. Enterprise Size breakdown size & forecasts, 2025-2035
      • 10.3.2.5. End-User breakdown size & forecasts, 2025-2035
  • 10.4. Europe SQM and CEM Market
    • 10.4.1. UK SQM and CEM Market
      • 10.4.1.1. Component breakdown size & forecasts, 2025-2035
      • 10.4.1.2. Application breakdown size & forecasts, 2025-2035
      • 10.4.1.3. Deployment Mode breakdown size & forecasts, 2025-2035
      • 10.4.1.4. Enterprise Size breakdown size & forecasts, 2025-2035
      • 10.4.1.5. End-User breakdown size & forecasts, 2025-2035
    • 10.4.2. Germany SQM and CEM Market
      • 10.4.2.1. Component breakdown size & forecasts, 2025-2035
      • 10.4.2.2. Application breakdown size & forecasts, 2025-2035
      • 10.4.2.3. Deployment Mode breakdown size & forecasts, 2025-2035
      • 10.4.2.4. Enterprise Size breakdown size & forecasts, 2025-2035
      • 10.4.2.5. End-User breakdown size & forecasts, 2025-2035
    • 10.4.3. France SQM and CEM Market
      • 10.4.3.1. Component breakdown size & forecasts, 2025-2035
      • 10.4.3.2. Application breakdown size & forecasts, 2025-2035
      • 10.4.3.3. Deployment Mode breakdown size & forecasts, 2025-2035
      • 10.4.3.4. Enterprise Size breakdown size & forecasts, 2025-2035
      • 10.4.3.5. End-User breakdown size & forecasts, 2025-2035
    • 10.4.4. Spain SQM and CEM Market
      • 10.4.4.1. Component breakdown size & forecasts, 2025-2035
      • 10.4.4.2. Application breakdown size & forecasts, 2025-2035
      • 10.4.4.3. Deployment Mode breakdown size & forecasts, 2025-2035
      • 10.4.4.4. Enterprise Size breakdown size & forecasts, 2025-2035
      • 10.4.4.5. End-User breakdown size & forecasts, 2025-2035
    • 10.4.5. Italy SQM and CEM Market
      • 10.4.5.1. Component breakdown size & forecasts, 2025-2035
      • 10.4.5.2. Application breakdown size & forecasts, 2025-2035
      • 10.4.5.3. Deployment Mode breakdown size & forecasts, 2025-2035
      • 10.4.5.4. Enterprise Size breakdown size & forecasts, 2025-2035
      • 10.4.5.5. End-User breakdown size & forecasts, 2025-2035
    • 10.4.6. Rest of Europe SQM and CEM Market
      • 10.4.6.1. Component breakdown size & forecasts, 2025-2035
      • 10.4.6.2. Application breakdown size & forecasts, 2025-2035
      • 10.4.6.3. Deployment Mode breakdown size & forecasts, 2025-2035
      • 10.4.6.4. Enterprise Size breakdown size & forecasts, 2025-2035
      • 10.4.6.5. End-User breakdown size & forecasts, 2025-2035
  • 10.5. Asia Pacific SQM and CEM Market
    • 10.5.1. China SQM and CEM Market
      • 10.5.1.1. Component breakdown size & forecasts, 2025-2035
      • 10.5.1.2. Application breakdown size & forecasts, 2025-2035
      • 10.5.1.3. Deployment Mode breakdown size & forecasts, 2025-2035
      • 10.5.1.4. Enterprise Size breakdown size & forecasts, 2025-2035
      • 10.5.1.5. End-User breakdown size & forecasts, 2025-2035
    • 10.5.2. India SQM and CEM Market
      • 10.5.2.1. Component breakdown size & forecasts, 2025-2035
      • 10.5.2.2. Application breakdown size & forecasts, 2025-2035
      • 10.5.2.3. Deployment Mode breakdown size & forecasts, 2025-2035
      • 10.5.2.4. Enterprise Size breakdown size & forecasts, 2025-2035
      • 10.5.2.5. End-User breakdown size & forecasts, 2025-2035
    • 10.5.3. Japan SQM and CEM Market
      • 10.5.3.1. Component breakdown size & forecasts, 2025-2035
      • 10.5.3.2. Application breakdown size & forecasts, 2025-2035
      • 10.5.3.3. Deployment Mode breakdown size & forecasts, 2025-2035
      • 10.5.3.4. Enterprise Size breakdown size & forecasts, 2025-2035
      • 10.5.3.5. End-User breakdown size & forecasts, 2025-2035
    • 10.5.4. Australia SQM and CEM Market
      • 10.5.4.1. Component breakdown size & forecasts, 2025-2035
      • 10.5.4.2. Application breakdown size & forecasts, 2025-2035
      • 10.5.4.3. Deployment Mode breakdown size & forecasts, 2025-2035
      • 10.5.4.4. Enterprise Size breakdown size & forecasts, 2025-2035
      • 10.5.4.5. End-User breakdown size & forecasts, 2025-2035
    • 10.5.5. South Korea SQM and CEM Market
      • 10.5.5.1. Component breakdown size & forecasts, 2025-2035
      • 10.5.5.2. Application breakdown size & forecasts, 2025-2035
      • 10.5.5.3. Deployment Mode breakdown size & forecasts, 2025-2035
      • 10.5.5.4. Enterprise Size breakdown size & forecasts, 2025-2035
      • 10.5.5.5. End-User breakdown size & forecasts, 2025-2035
    • 10.5.6. Rest of APAC SQM and CEM Market
      • 10.5.6.1. Component breakdown size & forecasts, 2025-2035
      • 10.5.6.2. Application breakdown size & forecasts, 2025-2035
      • 10.5.6.3. Deployment Mode breakdown size & forecasts, 2025-2035
      • 10.5.6.4. Enterprise Size breakdown size & forecasts, 2025-2035
      • 10.5.6.5. End-User breakdown size & forecasts, 2025-2035
  • 10.6. Latin America SQM and CEM Market
    • 10.6.1. Brazil SQM and CEM Market
      • 10.6.1.1. Component breakdown size & forecasts, 2025-2035
      • 10.6.1.2. Application breakdown size & forecasts, 2025-2035
      • 10.6.1.3. Deployment Mode breakdown size & forecasts, 2025-2035
      • 10.6.1.4. Enterprise Size breakdown size & forecasts, 2025-2035
      • 10.6.1.5. End-User breakdown size & forecasts, 2025-2035
    • 10.6.2. Mexico SQM and CEM Market
      • 10.6.2.1. Component breakdown size & forecasts, 2025-2035
      • 10.6.2.2. Application breakdown size & forecasts, 2025-2035
      • 10.6.2.3. Deployment Mode breakdown size & forecasts, 2025-2035
      • 10.6.2.4. Enterprise Size breakdown size & forecasts, 2025-2035
      • 10.6.2.5. End-User breakdown size & forecasts, 2025-2035
  • 10.7. Middle East and Africa SQM and CEM Market
    • 10.7.1. UAE SQM and CEM Market
      • 10.7.1.1. Component breakdown size & forecasts, 2025-2035
      • 10.7.1.2. Application breakdown size & forecasts, 2025-2035
      • 10.7.1.3. Deployment Mode breakdown size & forecasts, 2025-2035
      • 10.7.1.4. Enterprise Size breakdown size & forecasts, 2025-2035
      • 10.7.1.5. End-User breakdown size & forecasts, 2025-2035
    • 10.7.2. Saudi Arabia (KSA) SQM and CEM Market
      • 10.7.2.1. Component breakdown size & forecasts, 2025-2035
      • 10.7.2.2. Application breakdown size & forecasts, 2025-2035
      • 10.7.2.3. Deployment Mode breakdown size & forecasts, 2025-2035
      • 10.7.2.4. Enterprise Size breakdown size & forecasts, 2025-2035
      • 10.7.2.5. End-User breakdown size & forecasts, 2025-2035
    • 10.7.3. South Africa SQM and CEM Market
      • 10.7.3.1. Component breakdown size & forecasts, 2025-2035
      • 10.7.3.2. Application breakdown size & forecasts, 2025-2035
      • 10.7.3.3. Deployment Mode breakdown size & forecasts, 2025-2035
      • 10.7.3.4. Enterprise Size breakdown size & forecasts, 2025-2035
      • 10.7.3.5. End-User breakdown size & forecasts, 2025-2035

Chapter 11. Competitive Intelligence

  • 11.1. Top Market Strategies
  • 11.2. Salesforce, Inc
    • 11.2.1. Company Overview
    • 11.2.2. Key Executives
    • 11.2.3. Company Snapshot
    • 11.2.4. Financial Performance (Subject to Data Availability)
    • 11.2.5. Product/Services Port
    • 11.2.6. Recent Development
    • 11.2.7. Market Strategies
    • 11.2.8. SWOT Analysis
  • 11.3. Oracle Corporation
  • 11.4. SAP SE
  • 11.5. Adobe Inc.
  • 11.6. Medallia, Inc.
  • 11.7. Qualtrics International Inc.
  • 11.8. Genesys Telecommunications Laboratories, Inc.
  • 11.9. NICE Ltd.
  • 11.10. Verint Systems Inc.
  • 11.11. Zendesk, Inc.
  • 11.12. IBM Corporation
  • 11.13. Cisco Systems, Inc.
  • 11.14. OpenText Corporation
  • 11.15. Avaya Holdings Corp.
  • 11.16. Ericsson