多通路通讯服务市场：按类型、按应用、按行业、按地区 - 市场规模、份额、展望、机会分析，2023-2030 年

市场动态

在预测期内，全球多通路通讯服务市场将受到对简化企业通讯功能不断增长的需求以及 BYOD（自带设备）趋势的日益采用的推动。 随着公司在各个区域商业中心扩大业务，非同步和协作多通路通讯功能的可行性在确保业务流程的成功方面发挥关键作用。 因此，为了升级其通讯基础设施，领先的公司正在专注于实施多通路通讯解决方案。 这些解决方案进一步强化了 BYOD 在与各种行动资源无缝连接方面的价值主张，并且 BYOD 在降低企业成本和提高员工生产力方面显示出了可喜的成果。我是。 然而，由于初始资本支出和缺乏互通性，预计全球多通路通讯服务市场在预测期内将遇到成长限制因素。

本次调查的主要特点

• 本报告对全球多通路通讯服务市场进行了详细分析，并提供了以 2022 年为基准年的预测期（2023-2030 年）的市场规模和復合年增长率 (CAGR %)。
• 它也强调了各个细分市场的潜在收入机会，并为该市场提供了一系列有吸引力的投资建议。
• 它还提供了有关市场驱动因素、限制因素、机会、新产品发布和批准、区域前景、主要参与者采取的竞争策略等的重要见解。
• 根据监管状况、公司概况、财务业绩、产品组合、区域格局、分销策略、主要发展和战略以及未来计划等参数，介绍全球多渠道通信服务市场的主要参与者。我是。
• 涵盖全球多通路通讯服务市场的主要公司包括Ecrion Software、Striata、Xerox Corporation、Quadient、Liquid State、MailTeck、Conduent, Inc.、Enghouse Interactive、Paragon Customer Communications、Infobip ltd、Compart AG等。 这些主要市场参与者正专注于与其他市场领导者的合作策略，以创新和推出新产品，以满足消费者不断增长的需求和要求。
• 本报告的见解将使公司行销人员和高阶主管能够就未来的产品发布、技术改进、市场扩张和行销策略做出明智的决策。.
• 《全球多通路通讯服务市场》报告是针对该产业的各个利害关係人，例如投资者、供应商、经销商、新进业者和财务分析师。
• 利害关係人可以透过用于分析全球多通路通讯服务市场的各种策略矩阵来促进决策。

第一章研究目的与前提

• 研究目的
• 先决条件
• 缩写

第二章市场概述

• 市场定义和范围
• 市场区隔：依类型
• 市场区隔：依应用分类
• 市场区隔：依行业分类
• 市场区隔：依地区
• 报告摘要
• 执行摘要
• 连贯的机会地图 (COM)

第三章市场动态、法规与趋势分析

• 市场动态
  • 促进因素
• 公司加强了客户互动要求
• 远距工作要求
  • 抑制因素
• 现有系统面临的技术挑战日益严峻
• 通讯费用高
  • 市场机会
• 安全性问题
• 整合复杂性
  • PEST分析
  • 波特五力分析
  • 市场机会
  • 监管场景
  • 产业趋势
  • 併购
  • 新系统启动/核准
  • COVID-19 大流行的影响

第 4 章全球多通路通讯服务市场：按类型划分，2018-2030 年

• 有线频道服务
• 无线通道服务

第 5 章全球多通路通讯服务市场：按应用划分，2018-2030 年

• 音讯
• 电子邮件
• 社群媒体
• 视讯会议
• 其他

第 6 章全球多通路通讯服务市场：依产业划分，2018-2030 年

• 能源/公用事业
• IT/电信
• 零售
• 医疗保健
• 製造业
• 其他

第 7 章全球多通路通讯服务市场：依地区划分，2018-2030 年

• 北美
• 美国
• 加拿大
• 欧洲
• 英国
• 德国
• 义大利
• 法国
• 西班牙
• 俄罗斯
• 欧洲其他地区
• 亚太地区
• 中国
• 印度
• 日本
• 东协
• 澳大利亚
• 韩国
• 其他亚太地区
• 拉丁美洲
• 巴西
• 阿根廷
• 墨西哥
• 其他拉丁美洲地区
• 中东/非洲
• 海湾合作委员会国家
• 南非
• 其他中东和非洲地区

第八章竞争态势

• Ecrion Software
• Striata
• Xerox Corporation
• Quadient
• Liquid State
• MailTeck
• Conduent, Inc.
• Enghouse Interactive
• Paragon Customer Communications
• Infobip ltd.
• Compart AG

第 9 章

• 参考文献
• 调查方法

By managing flows, reducing latency, and reducing media dependencies, multi-channel communication enhances human communications, and helps to optimize business processes. Major market players are developing innovations like virtual reality meeting room solutions and investing in technologies like virtual reality (VR), artificial intelligence (AI), the cloud, and the internet of things (IoT) to keep up with the ever-increasing demands of customers. For instance, Tata Communications, a telecommunications company based in India, on August 8 2022, it enhanced its InstaCC platform with digital features to improve customer engagement. Global businesses and end users can connect through a variety of channels, including social media, web browsers, mobile applications, and company websites, due to the secure, interconnected digital fabric. Global businesses are able to communicate with customers via their preferred channel in an intelligent, streamlined, and user-friendly manner thanks to this. The InstaCC™ stage, an omnichannel Contact Center as a Help (CCaaS), reinforces Goodbye Correspondences position as a worldwide start to finish computerized client experience (CX) orchestrator.

Market Dynamics

During the forecast period, the global multi-channel communication services market is driven by rising demand for streamlined enterprise communication functions and rising adoption of the bring your own device (BYOD) trend. As businesses expand their presence in various geological commercial centres, the viability of non-concurrent and coordinated multi-channel correspondence capabilities plays an important role in ensuring the success of business processes. As a result, in order to upgrade their communication infrastructure, the major businesses are concentrating on implementing multi-channel communication solutions. These solutions are further strengthening BYOD's value proposition in terms of seamless connectivity with various mobile resources, and BYOD has demonstrated promising outcomes through cost savings for businesses and increased employee productivity. However, the global multi-channel communication services market is anticipated to experience growth restraints during the forecast period due to the initial capital expenditure and lack of interoperability.

Key Features of the Study

• This report provides an in-depth analysis of the global multi-channel communication services market and provides market size (US$ Bn) and compound annual growth rate (CAGR %) for the forecast period (2023-2030), considering 2022 as the base year
• It elucidates potential revenue opportunities across different segments and explains attractive investment proposition matrix for this market
• This study also provides key insights about market drivers, restraints, opportunities, new product launches or approval, regional outlook, and competitive strategy adopted by leading players
• It profiles leading players in the global multi-channel communication services market based on the following parameters - regulatory landscape, company overview, financial performance, product portfolio, geographical presence, distribution strategies, key developments and strategies, and future plans
• Key companies covered in the global multi-channel communication services market include Ecrion Software, Striata, Xerox Corporation, Quadient, Liquid State, MailTeck, Conduent, Inc., Enghouse Interactive, Paragon Customer Communications, Infobip ltd, and Compart AG. These key market players are focusing on collaboration strategy with other market leaders to innovate and launch new products to meet the increasing needs and requirements of consumers.
• Insights from this report would allow marketers and management authorities of companies to make informed decision regarding future product launches, technology up-gradation, market expansion, and marketing tactics
• Global multi-channel communication services market report caters to various stakeholders in this industry including investors, suppliers, distributors, new entrants, and financial analysts
• Stakeholders would have ease in decision-making through the various strategy matrices used in analyzing the global multi-channel communication services market

Detailed Segmentation:

• Global Multi-Channel Communication Services Market, By Type:
  • Wired Channel Services
  • Wireless Channel Services
• Global Multi-Channel Communication Services Market, By Application:
  • Voice
  • Email
  • Social Media
  • Video Meetings
  • Others
• Global Multi-Channel Communication Services Market, By Industry Vertical:
  • Energy and Utilities
  • IT and Telecom
  • Retail
  • Healthcare
  • Manufacturing
  • Others
• Global Multi-Channel Communication Services Market, By Region:
  • North America
  • Europe
  • Asia-Pacific
  • Latin America
  • Middle East & Africa
• Company Profiles
  • Ecrion Software
  • Striata
  • Xerox Corporation
  • Quadient
  • Liquid State
  • MailTeck
  • Conduent, Inc.
  • Enghouse Interactive
  • Paragon Customer Communications
  • Infobip ltd.
  • Compart AG

Table Of Contents

1. Research Objectives and Assumptions

• Research Objectives
• Assumptions
• Abbreviations

2. Market Purview

• Market Definition and Scope
• Market Snippet, By Type
• Market Snippet, By Application
• Market Snippet, By Industry Vertical
• Market Snippet, By Region
• Report Description
• Executive Summary
• Coherent Opportunity Map (COM)

3. Market Dynamics, Regulations, and Trends Analysis

• Market Dynamics
  • Drivers
• Enhanced customer engagement requirements by companies
• Remote working requirements
  • Restraints
• Rising Technical Challenges in Existing Systems
• High Communication Charges
  • Market Opportunities
• Security Concerns
• Integration Complexity
  • PEST Analysis
  • PORTER's Five Forces Analysis
  • Market Opportunities
  • Regulatory Scenario
  • Industry Trends
  • Mergers and Acquisitions
  • New system Launches/Approvals
  • Impact of COVID-19 Pandemic

4. Global Multi-Channel Communication Services Market, By Type, 2018 - 2030, (US$ Billion)

• Introduction
  • Market Share Analysis, 2023 and 2030 (%)
  • Y-o-Y Growth Analysis, 2018-2030
  • Segment Trends Market Share Analysis, 2023 and 2030 (%)
• Wired Channel Services
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, 2018-2030, (US$ Billion)
• Wireless Channel Services
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, 2018-2030, (US$ Billion)

5. Global Multi Channel Communication Services Market, By Application, 2018 - 2030, (US$ Billion)

• Introduction
  • Market Share Analysis, 2023 and 2030 (%)
  • Y-o-Y Growth Analysis, 2018-2030
  • Segment Trends Market Share Analysis, 2023 and 2030 (%)
• Voice
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, 2018-2030, (US$ Billion)
• Email
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, 2018-2030, (US$ Billion)
• Social Media
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, 2018-2030, (US$ Billion)
• Video Meetings
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, 2018-2030, (US$ Billion)
• Others
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, 2018-2030, (US$ Billion)

6. Global Multi Channel Communication Services Market, By Industry Vertical, 2018 - 2030, (US$ Billion)

• Introduction
  • Market Share Analysis, 2023 and 2030 (%)
  • Y-o-Y Growth Analysis, 2018-2030
  • Segment Trends Market Share Analysis, 2023 and 2030 (%)
• Energy and Utilities
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, 2018-2030, (US$ Billion)
• IT and Telecom
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, 2018-2030, (US$ Billion)
• Retail
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, 2018-2030, (US$ Billion)
• Healthcare
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, 2018-2030, (US$ Billion)
• Manufacturing
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, 2018-2030, (US$ Billion)
• Others
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, 2018-2030, (US$ Billion)

7. Global Multi Channel Communication Services Market, By Region, 2018 - 2030, (US$ Billion)

• Introduction
  • Introduction
  • Market Share Analysis, By Country, 2023 and 2030 (%)
  • Y-o-Y Growth Analysis, For Country 2017-2030
  • Country Trends
• North America
  • Introduction Market Size and Forecast, and Y-o-Y Growth, By Type, 2018-2030, (US$ Billion)
  • Market Size and Forecast, and Y-o-Y Growth, By Application, 2018-2030, (US$ Billion)
  • Market Size and Forecast, and Y-o-Y Growth, By Industry Vertical, 2018-2030, (US$ Billion)
  • Market Size and Forecast, and Y-o-Y Growth, By Country, 2018-2030, (US$ Billion)
• U.S.
• Canada
• Europe
  • Introduction Market Size and Forecast, and Y-o-Y Growth, By Type, 2018-2030, (US$ Billion)
  • Market Size and Forecast, and Y-o-Y Growth, By Application, 2018-2030, (US$ Billion)
  • Market Size and Forecast, and Y-o-Y Growth, By Industry Vertical, 2018-2030, (US$ Billion)
  • Market Size and Forecast, and Y-o-Y Growth, By Country, 2018-2030, (US$ Billion)
• U.K.
• Germany
• Italy
• France
• Spain
• Russia
• Rest of Europe
• Asia Pacific
  • Introduction Market Size and Forecast, and Y-o-Y Growth, By Type, 2018-2030, (US$ Billion)
  • Market Size and Forecast, and Y-o-Y Growth, By Application, 2018-2030, (US$ Billion)
  • Market Size and Forecast, and Y-o-Y Growth, By Industry Vertical, 2018-2030, (US$ Billion)
  • Market Size and Forecast, and Y-o-Y Growth, By Country, 2018-2030, (US$ Billion)
• China
• India
• Japan
• ASEAN
• Australia
• South Korea
• Rest of Asia Pacific
• Latin America
  • Introduction Market Size and Forecast, and Y-o-Y Growth, By Type, 2018-2030, (US$ Billion)
  • Market Size and Forecast, and Y-o-Y Growth, By Application, 2018-2030, (US$ Billion)
  • Market Size and Forecast, and Y-o-Y Growth, By Industry Vertical, 2018-2030, (US$ Billion)
  • Market Size and Forecast, and Y-o-Y Growth, By Country, 2018-2030, (US$ Billion)
• Brazil
• Argentina
• Mexico
• Rest of Latin America
• Middle East & Africa
  • Market Size and Forecast, and Y-o-Y Growth, By Type, 2018-2030, (US$ Billion)
  • Market Size and Forecast, and Y-o-Y Growth, By Application, 2018-2030, (US$ Billion)
  • Market Size and Forecast, and Y-o-Y Growth, By Industry Vertical, 2018-2030, (US$ Billion)
  • Market Size and Forecast, and Y-o-Y Growth, By Country, 2018-2030, (US$ Billion)
• GCC Countries
• South Africa
• Rest of Middle East & Africa

8. Competitive Landscape

• Ecrion Software
  • Company Overview
  • Product Portfolio
  • Financial Performance
  • Key Strategies
  • Recent Developments/Updates
• Striata
• Xerox Corporation
• Quadient
• Liquid State
• MailTeck
• Conduent, Inc.
• Enghouse Interactive
• Paragon Customer Communications
• Infobip ltd.
• Compart AG
• Analyst Views

9. Section

• References
• Research Methodology
• About us and Sales Contact