按服务类型、最终用途和地区分類的业务流程外包 (BPO) 市场

业务流程外包 (BPO) 市场规模预计在 2025 年达到 3,358.8 亿美元，预计到 2032 年将达到 6,299.5 亿美元，2025 年至 2032 年的复合年增长率为 9.4%。

在当今瞬息万变的商业环境中，企业不断寻求提高生产力和降低成本的方法。其中一种方法是透过业务流程外包 (BPO)。业务流程外包 (BPO) 是委託给第三方服务供应商，无论是本地、近岸或离岸。这可以包括客户服务、核算和IT基础设施等行政业务，以及销售和行销等前端业务。 BPO 最明显的好处是它使企业能够专注于其核心业务职能，同时降低成本。企业可以将宝贵的时间和资源重新用于更重要的收益活动，例如吸引客户和开发创新产品。

市场动态：

业务流程外包 (BPO) 产业发展迅速，因为它为企业带来了许多益处。这些好处包括节省成本、提升专业技能、提升敏捷性和灵活性。预计这些益处将在预测期内加速全球业务流程外包 (BPO) 市场的成长。对优质医疗服务日益增长的需求推动了医疗保健产业对业务流程外包 (BPO) 服务的需求。这促使医院更加重视提高业务效率，将各种非核心业务流程（例如保险理赔、病历和其他行政业务）外包出去。

然而，对资料安全和熟练专业人员短缺的担忧正在阻碍预测期内全球业务流程外包 (BPO) 市场的成长。

本研究的主要特点

• 本报告对全球业务流程外包 (BPO) 市场进行了详细分析，并以 2024 年为基准年，展示了预测期 2025-2032 的市场规模和復合年增长率。
• 它还强调了各个领域的潜在商机，并说明了该市场的有吸引力的投资提案矩阵。
• 它还提供了有关市场驱动因素、限制因素、机会、新产品发布和核准、市场趋势、区域前景和主要企业采用的竞争策略的重要见解。
• 它根据公司亮点、产品系列、关键亮点、财务业绩和策略等参数，对全球业务流程外包 (BPO) 市场中的主要企业进行了概述。
• 本报告的见解将使负责人和企业经营团队能够就未来的产品发布、新兴趋势、市场扩张和行销策略做出明智的决策。
• 全球业务流程外包 (BPO) 市场报告迎合了该行业的各个相关人员，例如投资者、供应商、产品製造商、经销商、新进业者和金融分析师。
• 相关人员将透过用于分析全球业务流程外包 (BPO) 市场的各种策略矩阵来做出决策。

目录

第一章 调查目的与前提条件

• 研究目标
• 先决条件
• 简称

第二章 市场展望

• 报告描述
  • 市场定义和范围
• 执行摘要
• Coherent Opportunity Map（COM）

第三章市场动态、法规与趋势分析

• 市场动态
  • 驱动程式
• 云端运算日益普及
• 外包服务日益增多
  • 限制因素
• 日益增长的安全担忧
• 流程多样性
  • 机会
• 越来越关注多工作流程调度
• 影响分析
• 主要亮点
• 监管情景
• 产品发布/核准
• PEST分析
• 波特分析
• 併购场景

4. 全球业务流程外包 (BPO) 市场 - 冠状病毒 (COVID-19) 大流行的影响

• COVID-19流行病学
• 供需侧分析
• 经济影响

5. 全球业务流程外包 (BPO) 市场（按服务类型），2020 年至 2032 年

• 财会
• 人力资源
• 知识流程外包（KPO）
• 采购和供应链
• 客户服务
• 其他的

6. 全球业务流程外包 (BPO) 市场（按最终用途划分），2020 年至 2032 年

• BFSI
• 卫生保健
• 製造业
• 资讯科技/通讯
• 零售
• 其他的

7. 2020 年至 2032 年全球业务流程外包 (BPO) 市场（按地区）

• 北美洲
• 欧洲
• 亚太地区
• 拉丁美洲
• 中东和非洲

第八章 竞争态势

• Accenture
• Infosys Limited（Infosys BPM）
• HCL Technologies Limited
• CBRE Group Inc.
• NCR Corporation
• Wipro Limited
• Capgemini
• TTEC Holdings, Inc.
• Sodexo
• AMDOCS
• WNS（Holdings）Ltd.
• Teleperformance SE

第九章 章节

• 调查方法
• 关于出版商

Business Process Outsourcing Market is estimated to be valued at USD 335.88 Bn in 2025 and is expected to reach USD 629.95 Bn by 2032, growing at a compound annual growth rate (CAGR) of 9.4% from 2025 to 2032.

In today's fast-paced business environment, companies are always looking for ways to improve productivity and reduce costs. One way to do this is through outsourcing business processes. Business Process Outsourcing or BPO is the delegation of business tasks to third-party service providers, either local, nearshore or offshore. This can include administrative functions such as customer services, accounting and IT infrastructure, or front-end functions like sales and marketing. The most obvious benefit of BPO is that it allows a company to focus on core business functions while also saving money. The company can then free up valuable time and resources for important activities that drive revenue, such as attracting customers or creating innovative products.

Market Dynamics:

The business process outsourcing industry has grown quickly due to the many benefits it can offer to businesses. These benefits include reduced costs, specialized skills, greater agility and flexibility. These advantages are expected to accelerate growth of the global business process outsourcing market over the forecast period. The rising need for quality medical services is driving the demand for business process outsourcing services in healthcare sector. It has led to the hospitals focusing more on improving their operational efficiency by outsourcing various non-core processes such as insurance claims, patient records, and other administrative tasks

However, concerns around data security, and lack of skilled professionals are the factors expected to impede growth of the global business process outsourcing market over the forecast period.

Key features of the study:

• This report provides in-depth analysis of the global business process outsourcing market, and provides market size (US$ Billion) and compound annual growth rate (CAGR%) for the forecast period 2025-2032, considering 2024 as the base year
• It elucidates potential revenue opportunities across different segments and explains attractive investment proposition matrices for this market
• This study also provides key insights about market drivers, restraints, opportunities, new product launches or approval, market trends, regional outlook, and competitive strategies adopted by key players
• It profiles key players in the global business process outsourcing market based on the following parameters - company highlights, products portfolio, key highlights, financial performance, and strategies
• Key companies covered as a part of this study include Accenture, Teleperformance SE, Infosys Limited (Infosys BPM), WNS (Holdings) Ltd., HCL Technologies Limited, AMDOCS, CBRE Group Inc., Sodexo, NCR Corporation, TTEC Holdings, Inc., Wipro Limited, and Capgemini.
• Insights from this report would allow marketers and the management authorities of the companies to make informed decisions regarding their future product launches, type up-gradation, market expansion, and marketing tactics
• The global business process outsourcing market report caters to various stakeholders in this industry including investors, suppliers, product manufacturers, distributors, new entrants, and financial analysts
• Stakeholders would have ease in decision-making through various strategy matrices used in analyzing the global business process outsourcing market

Detailed Segmentation:

• Global Business Process Outsourcing Market, By Service Type:
  • Finance & Accounting
  • Human Resource
  • Knowledge Process Outsourcing
  • Procurement & Supply Chain
  • Customer Services
  • Others
• Global Business Process Outsourcing Market, By End-Use:
  • BFSI
  • Healthcare
  • Manufacturing
  • IT & Telecommunication
  • Retail
  • Others
• Global Business Process Outsourcing Market, By Region:
  • North America
  • Latin America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
• Company Profile:
  • Accenture
  • Infosys Limited (Infosys BPM)
  • HCL Technologies Limited
  • CBRE Group Inc.
  • NCR Corporation
  • Wipro Limited
  • Capgemini
  • TTEC Holdings, Inc.
  • Sodexo
  • AMDOCS
  • WNS (Holdings) Ltd.
  • Teleperformance SE

Table of Contents

1. Research Objectives and Assumptions

• Research Objectives
• Assumptions
• Abbreviations

2. Market Purview

• Report Description
  • Market Definition and Scope
• Executive Summary
  • Market Snapshot, By Service Type
  • Market Snapshot, By End-Use
  • Market Snapshot, By Region
• Coherent Opportunity Map (COM)

3. Market Dynamics, Regulations, and Trends Analysis

• Market Dynamics
  • Drivers
• Rise in popularity of cloud computing
• Increasing shift to outsourcing services
  • Restraints
• Increasing concerns around security
• Diversity of process
  • Opportunities
• Growing focus on multi-workflow scheduling
• Impact Analysis
• Key Highlights
• Regulatory Scenario
• Product launch/Approvals
• PEST Analysis
• PORTER's Analysis
• Merger and Acquisition Scenario

4. Global Business Process Outsourcing Market - Impact of Coronavirus (COVID-19) Pandemic

• COVID-19 Epidemiology
• Supply Side and Demand Side Analysis
• Economic Impact

5. Global Business Process Outsourcing Market, By Service Type, 2020-2032, (US$ Bn)

• Introduction
  • Market Share Analysis, 2025 and 2032 (%)
  • Y-o-Y Growth Analysis, 2021 - 2032
  • Segment Trends
• Finance & Accounting
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(US$ Bn)
• Human Resource
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(US$ Bn)
• Knowledge Process Outsourcing
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(US$ Bn)
• Procurement & Supply Chain
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(US$ Bn)
• Customer Services
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(US$ Bn)
• Others
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(US$ Bn)

6. Global Business Process Outsourcing Market, By End-Use, 2020-2032, (US$ Bn)

• Introduction
  • Market Share Analysis, 2025 and 2032 (%)
  • Y-o-Y Growth Analysis, 2021- 2032
  • Segment Trends
• BFSI
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(US$ Billion)
• Healthcare
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(US$ Billion)
• Manufacturing
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(US$ Billion)
• IT & Telecommunication
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(US$ Billion)
• Retail
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(US$ Billion)
• Others
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(US$ Billion)

7. Global Business Process Outsourcing Market, By Region, 2020-2032, (US$ Bn)

• Introduction
  • Market Share Analysis, By Country, 2025 and 2032 (%)
  • Y-o-Y Growth Analysis, For Country 2021-2032
  • Country Trends
• North America
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, By Service Type, 2020-2032,(US$ Bn)
  • Market Size and Forecast, and Y-o-Y Growth, By End-Use, 2020-2032,(US$ Bn)
• Europe
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, By Service Type, 2020-2032,(US$ Bn)
  • Market Size and Forecast, and Y-o-Y Growth, By End-Use, 2020-2032,(US$ Bn)
• Asia Pacific
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, By Service Type, 2020-2032,(US$ Bn)
  • Market Size and Forecast, and Y-o-Y Growth, By End-Use, 2020-2032,(US$ Bn)
• Latin America
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, By Service Type, 2020-2032,(US$ Bn)
  • Market Size and Forecast, and Y-o-Y Growth, By End-Use, 2020-2032,(US$ Bn)
• Middle East & Africa
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, By Service Type, 2020-2032,(US$ Bn)
  • Market Size and Forecast, and Y-o-Y Growth, By End-Use, 2020-2032,(US$ Bn)

8. Competitive Landscape

• Accenture
  • Company Highlights
  • Product Portfolio
  • Key Developments
  • Financial Performance
  • Strategies
• Infosys Limited (Infosys BPM)
  • Company Highlights
  • Product Portfolio
  • Key Highlights
  • Financial Performance
  • Strategies
• HCL Technologies Limited
  • Company Highlights
  • Product Portfolio
  • Key Highlights
  • Financial Performance
  • Strategies
• CBRE Group Inc.
  • Company Highlights
  • Product Portfolio
  • Key Highlights
  • Financial Performance
  • Strategies
• NCR Corporation
  • Company Highlights
  • Product Portfolio
  • Key Highlights
  • Financial Performance
  • Strategies
• Wipro Limited
  • Company Highlights
  • Product Portfolio
  • Key Highlights
  • Financial Performance
  • Strategies
• Capgemini
  • Company Highlights
  • Product Portfolio
  • Key Highlights
  • Financial Performance
  • Strategies
• TTEC Holdings, Inc.
  • Company Highlights
  • Product Portfolio
  • Key Highlights
  • Financial Performance
  • Strategies
• Sodexo
  • Company Highlights
  • Product Portfolio
  • Key Highlights
  • Financial Performance
  • Strategies
• AMDOCS
  • Company Highlights
  • Product Portfolio
  • Key Highlights
  • Financial Performance
  • Strategies
• WNS (Holdings) Ltd.
  • Company Highlights
  • Product Portfolio
  • Key Highlights
  • Financial Performance
  • Strategies
• Teleperformance SE
  • Company Highlights
  • Product Portfolio
  • Key Highlights
  • Financial Performance
  • Strategies
• Analyst Views

9. Section

• Research Methodology
• About us