美国远程办公：消费者洞察

在家工作（远程工作）是 COVID-19 大流行期间的一大趋势。 一些工人，主要是在知识经济中，已经开始在家办公，但在 2020 年 3 月，更多的工人转向远程工作。 之后，一些留在家里，而另一些则全职或兼职返回办公室。 此外，劳动力发生了变化，有些情况下只能面对面完成的工作已经转移到具有远程工作潜力的工作。

人们工作地点和工作方式的变化将影响美国经济的许多方面，从商业房地产等明显领域到人们花钱方式的变化（无论是否通勤）。 因此，通过研究这一领域的消费趋势，我们可以得到市场营销和产品开发的启示。

这份报告分析了美国工人对在家工作的态度，着眼于近期的工作选择（2020 年年中至 2022 年底）、对 COVID-19 的担忧、对健康的影响、未来工作方式的计划（居家办公、打工、换工作等）、工作态度、世代、居住地（城市/郊区/农村）、工作方式（全职/兼职）这些，我们整理了宏观层面的市场环境数据（2012-2027：常住人口、私人劳动力人口、失业率、就业规模和行业增长率等），我们会提供。

内容

第一章介绍

第 2 章概述

• 常住人口
• 私人劳动力和就业趋势
• 就业类型

第 3 章 COVID-19 见解

• 大小写模式
• 大多数人仍将大流行视为对个人或家人/朋友的健康威胁
  • 对健康的威胁感：通过在家工作状态
  • 对健康的威胁感：按在家工作的频率分类
  • 对健康的威胁感：按工作地点分类
  • 对健康的威胁感：按年龄段分类
• 对 COVID-19 突变株的担忧
  • COVID-19 突变体：问题仍然很大
  • 突变问题：按位置
  • 突变问题：按年龄分类
• 对身心健康的长期影响
  • 对身心健康影响的变化
  • 压力、疲劳、焦虑
  • 能量水平和注意力

第 4 章远程办公趋势

• 超过一半的员工已开始在家工作
• 正式员工和非正式员工之间的区别
• 家庭收入差异
• 原始工作地点的差异
• 在家工作的变化
• 远程工作
• 远程工作（按工作类型）

第五章未来工作计划

• 将您的房间变成家庭办公室
  • 在家办公的转变情况：按世代分类
  • 转换为在家办公的情况：按工作地点
• 从全职工作中退休
  • 退休状况：按代分类
  • 退休状态：按工作地点
• 工作变动
  • 工作变动状态：按代
  • 工作变更状态：按工作地点

第 6 章：思考工作

• 关于加班的思考
• 各代人的意识
• 主要工作地点的意识

第 7 章附录

Work-from-home - or remote work - became a major trend at onset of the COVID-19 pandemic. While some workers, mostly in the knowledge economy, had already been working from a home office, many more shifted to remote work in March 2020. Some have stayed home since, while others have returned to their offices on a full- or part-time basis. Additionally, the workforce has changed; in some cases, workers moved from jobs that could only be done in person to those that had more remote potential.

Changes in where and how we work affect so many parts of the US economy, from obvious sectors like commercial real estate to how commuting (or not) changes where and how workers spend their money. Consequently, an investigation into consumer trends in this area can give insight to marketing and product development opportunities.

This report contains analysis and data-based discussions of work-from-home trends, including a look at COVID-19 pandemic concerns and wellness impacts, attitudes about work, demographic trends, future plans for work, and other consumer insights.

This report includes analysis, data, trends, and customized cross tabs using two survey resources:

data from The Freedonia Group's proprietary national online survey conducted from February 2021, June 2021, August 2021, October-November 2021, November-December 2021, February 2022, May 2022, August 2022 and December 2022

data from syndicated national consumer survey results from MRI-Simmons Fall 2016-2022 Reports

Consumers' opinion on the topics above is analyzed by the following metrics:

age group

generation

urban/suburban/rural location

full- or part-time employment status

primary work location (home or office)

household income

job function

Scope of the Report

This study examines consumer insights and trends in the US market for work-from-home habits and attitudes about work. Survey data capture insights starting in mid-2020 and through to the end of 2022, as well as display historical trends in consumer sentiment back to 2016. This report also includes macro-level data (2012-2027) showing the size and growth of the US resident population, civilian labor force, unemployment rates, and employment in various sectors to provide context for the potential population impacted by these trends.

Table of Contents

1. Introduction

2. Overview

• Resident Population
• Civilian Labor Force & Employment
• Types of Employment

3. COVID-19 Insights

• Case Patterns
• Most Still Consider the Pandemic a Health Threat Personally or to Family/Friends
  • Health Threat Feelings by Work From Home Status
  • Heath Threat Feelings by Work From Home Frequency
  • Health Threat Feelings by Location of Work
  • Health Threat Feelings by Age Group
• Concerns about COVID-19 Variants
  • Concerns About Variants of COVID-19 are Significant
  • Concern About Variants by Location of Work
  • Concern About Variants by Age Group
• Continuing Mental and Physical Health Effects
  • Changes in Mental & Physical Health Effects
  • Stress, Tiredness, & Anxiety
  • Energy Levels & Focus

4. Work From Home Trends

• More Than Half of Employees Are Set Up to Work From Home
• Differences Between Full-Time & Part-Time Employees
• Differences by Household Income
• Differences by Location of Original Workplace
• Changes in Work From Home
• Remote Work Over Time
• Remote Work by Job Function

5. Future Plans For Work

• Convert a Room to a Home Office
  • Convert a Home Office by Generation
  • Convert a Home Office by Work Location
• Retire From Full-Time Work
  • Retire by Generation
  • Retire by Work Location
• Change Jobs
  • Change Jobs by Generation
  • Change Jobs by Work Location

6. Attitudes About Work

• Attitudes About Work Over Time
• Attitudes by Generation
• Attitudes by Primary Work Location

7. Appendix

• Related Studies
  • Consumer Insights Reports
  • Freedonia Group US Studies
  • Freedonia Group Global Studies
  • Freedonia Focus Reports
  • Packaged Facts Reports

List of Tables

2. Overview

• Table 2-1. Resident Population by Age Group, 2012, 2017, 2022, 2027 (millions)
• Table 2-2. Resident Population Historical Annual Data, 2017-2022 (millions)
• Table 2-3. Resident Population Annual Forecast Data, 2022-2027 (millions)
• Table 2-4. Civilian Labor Force & Unemployment Rate, 2012, 2017, 2022, 2027 (millions)
• Table 2-5. Civilian Labor Force & Unemployment Rate Historical Annual Data, 2017-2022 (millions)
• Table 2-6. Civilian Labor Force & Unemployment Rate Forecast Annual Data, 2022-2027 (millions)
• Table 2-7. Employed Civilian Labor Force by Type of Employment, 2012, 2017, 2022, 2027 (millions)
• Table 2-8. Employed Civilian Labor Force by Type of Employment Historical Annual Data, 2017-2022 (millions)
• Table 2-9. Employed Civilian Labor Force by Type of Employment Forecast Annual Data, 2022-2027 (millions)

3. COVID-19 Insights

• Table 3-1. I am concerned about the current coronavirus health threat..., 2020-2022 (% of consumers)
• Table 3-2. I am concerned about the current coronavirus health threat..., by Work From Home Status 2022 (% of employed consumers)
• Table 3-3. I am concerned about the current coronavirus health threat..., by Work From Home Frequency 2022 (% of employed consumers who are set up to work from home)
• Table 3-4. The Current Coronavirus Pandemic is a Health Threat to Me, Personally by Area of Work, 2022 (% respondents
• Table 3-5. The Current Coronavirus Pandemic is a Health Threat to Me, Personally by Age Group, 2022 (% respondents)
• Table 3-6. I Am Concerned About the Health Threat of Omicron & Future Potential Variants of COVID-19 by Location of Work, 2022 (% respondents)
• Table 3-7. I Am Concerned About the Health Threat of Omicron & Future Potential Variants of COVID-19 by Age Group, 2022 (% respondents)
• Table 3-8. Changes in Mental and Physical Symptoms during the Pandemic, May, August, December 2022 (% of consumers)
• Table 3-9. Please rate changes to how you currently feel in these areas (stress, tiredness, anxiety), compared to before the COVID-19 pandemic (before March 2020), 2022 (% respondents who reported feeling more of these characteristics)
• Table 3-10. Please rate changes to how you currently feel in these areas (energy levels, focus), compared to before the COVID-19 pandemic (before March 2020), 2022 (% respondents who reported feeling less of these characteristics

4. Work From Home Trends

• Table 4-1. Are You Set Up to Do Your Normal Work from Home - Whether Ordinarily, Part-Time, or As-Needed? by Gender, Age Group, & Presence of Minor Children at Home, 2022 (% of employed respondents who said yes)
• Table 4-2. Are You Set Up to Do Your Normal Work from Home - Whether Ordinarily, Part-Time, or As-Needed? by Full-Time v. Part-Time Work Status, 2022 (% of employed respondents who said yes)
• Table 4-3. Are You Set Up to Do Your Normal Work from Home - Whether Ordinarily, Part-Time, or As-Needed? by Household Income, 2022 (% of employed respondents who said yes)
• Table 4-4. Are You Set Up to Do Your Normal Work from Home - Whether Ordinarily, Part-Time, or As-Needed? by Location of Work, 2022 (% of employed respondents who said yes)
• Table 4-5. Changes in Work From Home Frequency, 2020 & 2022 (% of employed respondents who are set up to work from home & said yes)
• Table 4-6. Remote Work Trends, 2016-2022 (% population)
• Table 4-7. Remote Work Trends by Job Function, 2022 (% of population)

5. Future Plans For Work

• Table 5-1. Plan to Convert a Room to a Home Office in the Next 12 Months by Generation, 2016-2022 (% of population)
• Table 5-2. Plan to Convert a Room to a Home Office in the Next 12 Months by Work Location, 2016-2022 (% of population)
• Table 5-3. Plan to Retire From Full-Time Work in the Next 12 Months by Generation, 2016-2022 (% of population)
• Table 5-4. Plan to Retire From Full-Time Work in the Next 12 Months by Work Location, 2016-2022 (% of population)
• Table 5-5. Plan to Change Jobs in the Next 12 Months by Generation, 2016-2022 (% of population)
• Table 5-6. Plan to Change Jobs in the Next 12 Months by Work Location, 2016-2022 (% of population)

6. Attitudes About Work

• Table 6-1. Attitudes About Work, 2016-2022 (% population that agreed - somewhat or completely - with the statements
• Table 6-2. Attitudes About Work by Generations, 2022 (% population that agreed - somewhat or completely - with the statements)
• Table 6-3. Attitudes About Work by Primary Workplace, 2022 (% population that agreed - somewhat or completely - with the statements

List of Figures

3. COVID-19 Insights

• Figure 3-1. COVID-19 Statistics, March 2020-March 2023 (new cases and deaths)
• Figure 3-2. Concerns about the Delta/Omicron Variant and Future Variants of COVID-19, 2021-2022 (% of consumers)
• © by The Freedonia Group, a division of MarketResearch.com