全球非接触式服务市场：增长机会

Global Contactless Services Growth Opportunities

出版日期: 2022年04月20日 | 出版商:

Frost & Sullivan | 英文 67 Pages | 商品交期: 最快1-2个工作天内

价格

简介目录

改善客户体验不再是公司采取的营销策略，而是后 COVID 时代的义务。对于企业和品牌而言，采取为用户提供虚拟化体验并在没有清晰的人与人之间交互的情况下无缝导航不同接触点的策略更为重要。

到 2030 年，全球约 60% 的人口将居住在城市地区，估计六分之二的人将超过 60 岁。这表明现有的医疗保健基础设施可能无法跟上不断增长的需求，人工智能、大数据、ML、NLP、远程医疗和医疗保健等先进技术在医疗保健领域的自动化投资可能会迅速增加。

本报告研究和分析全球非接触式服务市场，并提供有关战略需求、战略背景、行业前景、技术前景、趋势影响分析等方面的信息。

增长机会一：数字小额支付解决方案替代小额现金
成长机会 1
增长机会 2：推动办公室对非接触式解决方案需求的智能工作场所
增长机会 3：远程医疗解决方案可减少医疗机构直接就诊的患者需求
增长的重要成功因素
结论：未来方向

附录

大趋势宇宙

下一步

确定公司的增长区域
下一步
关于Growth Pipeline Model TM
图表列表
免责声明

简介目录

Product Code: K6E5-36

Post-pandemic Transformative Consumer Behavior Will Lead to Innovative Business Models

The severity of the COVID-19 pandemic and its impact has transcended all aspects of our day-to-day lives, and it is difficult the fathom the challenges faced by various business verticals. To reverse the apprehensions instilled in people's minds with regard to personal hygiene and safety and return to the pre-pandemic stage of stability, businesses across all industries have realized the need to incorporate contactless/no-touch solutions in existing operating models.

The change triggered by the pandemic is tangible, and it can be felt across all consumer cohorts. Traditional brick-and-mortar store operators are gradually moving to the omnichannel model of operations to retain their consumer base and allow customers to make their purchases without having to visit the store physically.

An Enhanced Customer Experience is no longer a marketing strategy taken up by businesses but a mandate in the post-COVID era. This makes it all the more important for businesses and brands to take up a strategy that provides users with a virtualized experience and helps them seamlessly navigate various touchpoints without having to explicitly engage in human-human interactions.

In addition, the demographic shift will act as a catalyst in this transition. For example, GenZs and Millenials are digital natives, and they are expected to emerge as the largest consumer cohort and overpower the impact of any other consumer segment. Furthermore, being driven by the pandemic, businesses will be keen to provide this tech-savvy generation with futuristic consumer experiences.

Approximately 60% of the global population is expected to dwell in urban areas by 2030, and out of every 6 citizens, 2 will be 60+ years. This implies that the existing healthcare infrastructure may not be able to cater to the rising demand, which could prompt a steep rise in investment in the automation of the healthcare sector through advanced technologies such as AI, Big Data, ML, NLP, and telehealth.

Research Scope:

This Frost & Sullivan study offers an overview of global contactless services growth opportunities, and the focus is on the increased adoption of no-touch digital solutions that will lead to a contactless society or a no-touch society. The study also provides a brief narrative of various industries' move to a virtual space of operation and their effective minimization of human-human interactions.

Key Issues Addressed:

Which important segments enable contactless services?

Which disruptive technologies facilitate contactless services?

What are the key performance indicators for businesses (post deployment of no-touch solutions)?

What are the critical success factors for growth for governments and companies seeking to enter this space?

Strategic Imperative

Why is Growth Becoming Increasingly Difficult to Achieve?
The Strategic Imperative 8™
Our Mega Trend Universe-An Overview
Growth Opportunities Fuel the Growth Pipeline Engine™

Executive Dashboard

Our Mega Trend Universe-Contactless Services
Key Findings
Growth Opportunities Critical to Future Success

Strategic Context

Trend Opportunity Overview
The Contactless Customer Journey-An Overview
The Contactless Customer Experience (CX)-The 'What'
The Contactless Customer Experience (CX)-A Consumer's Perspective
Success Factors for Contactless Services-The 'How'
Key Trend Opportunity Levers
Challenges Hindering the Adoption of Contactless Services
Regional Implications
Trend Opportunity-Attractiveness Analysis

Future of Contactless Services- An Industry Perspective

Contactless Services are Transforming Key Industries
Contactless Services-Retail
Contactless Services-Hospitality
Contactless Services-Automotive
Contactless Services-Healthcare
Contactless Services-Travel and Tourism
Contactless Services-Education

Future of Contactless Services-A Technology Perspective

Disruptive Technologies Shaping the Contactless Experience
Autonomous Delivery
Contactless Payments
Biometrics
No-touch Touchscreens
AR/VR Technology
Voice Technology

Trend Impact Analysis

Trend Opportunity Impact and Certainty Analysis
Trend Opportunity Impact and Certainty Analysis (continued)
Trend Opportunity Matrix-Trend Innovation Index
Innovation Attractiveness Score
Trend Opportunity Matrix-Trend Growth Index
Growth Attractiveness Score
BEETS Implications

Growth Opportunity Universe

Growth Opportunity 1-Digital Micro-payment Solutions to Replace Cash for Low-value Transactions
Growth Opportunity 1
Growth Opportunity 2-Smart Workplaces to Drive Demand for Contactless Solutions in Offices
Growth Opportunity 2-Smart Workplaces to Drive Demand for Contactless Solutions in Offices (continued)
Growth Opportunity 3-Telehealth Solutions to Reduce the Need for In-person Patient Visits at Healthcare Facilities
Growth Opportunity 3-Telehealth Solutions to Reduce the Need for In-person Patient Visits at Healthcare Facilities (continued)
Critical Success Factors for Growth
Conclusion-The Way Forward