混合劳动力移动通信解决方案的评估

Evaluating Mobile Communications Solutions for the Hybrid Workforce

出版日期: 2022年05月24日 | 出版商:

Frost & Sullivan | 英文 72 Pages | 商品交期: 最快1-2个工作天内

价格

简介目录

数位技术被普遍认为是实现业务转型的重要因素。特别是，随着组织旨在实现多个目标，预计支持移动和移动优先的通信将加速其采用。

本报告研究和分析移动通信解决方案，并提供有关固定-移动融合 (FMC)、PBX 和 UCaaS 解决方案概述、移动性的作用、移动解决方案的投资和管理等方面的资讯。

调查目的
云端通信市场研究-研究方法的演变
IT/通信决策者投资优先级调查-调查方法
核心业务需求持续存在，但新用例推动行业发展
移动性增加了对企业电话/PBX 功能的需求
移动性可以解决 PSTN 访问限制
配备移动应用程序的工人类别
流动性是前线工作效率的关键因素
手机/智能手机前线工作者使用
移动 ID 一线工作人员使用
移动 UCaaS 需要提供的不仅仅是移动通话
Cloud PBX 解决方案/提供商选择标准
对额外云端通信能力的需求
移动性定义了未来的用户体验
使用通信端点
对通信端点使用的预期变化
使用手机软件客户端
基于 PC 和移动软件客户端的使用
移动软件客户端使用趋势

移动通信服务和设备的客户意识、当前使用情况和未来采用情况

同时来电的重要性
Find-Me 和 Follow-Me 的重要性
软体电话的重要性
基于浏览器（通常是 WebRTC）应用程序的重要性
原生移动拨号器的重要性
DECT/VoWLAN 设备的重要性
寻呼/收发的重要性
移动解决方案的重要性 - 必需
移动解决方案的重要性——你需要什么，你想要什么
推动移动应用采用率增长的因素
限制移动应用采用率增长的因素
使用 5G 连接的好处

移动解决方案的投资和管理

企业提供的移动应用的当前使用情况
介绍公司提供的新的/额外的移动应用程序
移动商务应用的战略合作伙伴
移动商务应用合作伙伴选择标准
企业移动管理升级和投资

服务提供商的主要发现、增长机会、战略

主要调查结果
增长机会-移动优先 UCaaS
通讯服务商成长策略
图表列表
免责声明

简介目录

Product Code: K799-64

Novel Solution Designs Address Important Market Gaps

Over the past two decades, mobile communications have become an indelible part of most people's personal and business lives. The benefits of mobile communications in driving productivity and efficiencies in modern organizations are hard to miss as workforces become increasingly distributed and mobile. However, few organizations employ robust mobile communications strategies that fully address diverse workforce requirements.

The COVID-19 pandemic and related business lockdowns brought drastic changes in work styles across industries and geographies. The shift to remote and hybrid work, as well as a newly gained appreciation for the flexibility to work from anywhere, anytime, are likely to have a long-lasting impact on all types of organizations around the world. Most organizations will go through lengthy and painful processes of transforming their business processes, work spaces and company cultures. However, digital technologies will be universally recognized as a key enabler of business transformation. Mobile-ready and-mobile-first communications, more specifically, are likely to experience accelerated adoption as organizations aim to achieve multiple goals, including:

Rationalize communications environments presently consisting of multiple disparate wireline and mobile solutions

Empower diverse workforces-including desk-bound remote, hybrid and in-office staff and frontliners-to stay connected and productive regardless of physical location

Attract and retain staff-digital natives, in particular-by providing them with modern mobile communications and collaboration tools that better align with their life and work styles and technology preferences

Technology advancements, including 5G connectivity and improving device capabilities, will enable better user mobile experiences and increase decision-makers' comfort in adopting mobile communications solutions. Smart organizations are likely to adopt mobile-forward strategies whereby future communications investments will be aligned with permanently shifted work styles and a strong appreciation for the benefits of mobility.

The common advantage of true FMC solutions is integrating the user's business identity on their mobile device. However, the different FMC architectural designs accomplish this goal differently, as well as present different advantages and disadvantages. There are differing opinions on whether the future of FMC is in app-based or native (core-based) mobile capabilities.

An app-based approach typically helps a user's business identity co-exist with the consumer identity on the same mobile device. This approach is commonly preferred in bring-your-own-device (BYOD) scenarios. Another key advantage of the app-based-approach is the ability to access different business communications and collaboration modalities (e.g., calling, video meetings, messaging) within the same app.

A native mobile dialer enables a more natural user experience when it comes to calling. This approach is most preferred by highly mobile users who need to make calls frequently using their business identity. A dual-SIM approach can enable the co-existence of both the consumer and business identities on the same device, but typically a native mobile dialer is preferred when the employee is using a company-sponsored device and subscription.

This study provides valuable information on customer technology solution and partner selection criteria, perceived technology benefits and mobility investment plans. The included market analysis can help technology developers, service providers, technology buyers and others in the mobile business communications ecosystem develop sustainable strategies.

The Tough Journey to Fixed-Mobile Convergence (FMC)

The Consumer Approach to Mobile Communications at Work
The Case for Business Mobile Communications
Evolving Work Styles Drive New Technology Requirements
FMC Approaches and Designs
One-size FMC Does Not Fit All
Comparing Different FMC Solutions
The Unfulfilled Promise of FMC
The Future of FMC Looks Promising

Overview of Selected Mobile PBX and UCaaS Solutions

Cisco IMS Integration-Verizon, Rogers Communications, TDC/Nuuday
Cisco Webex Go
Dstny for Service Providers
Enreach for Service Providers
Metaswitch MaX Mobile
Microsoft Operator Connect Mobile
RingCentral IMS Integration
Dialpad and T-Mobile
Other Approaches to Carrier-Led FMC

The Role of Mobility in Evolving Business Communications Requirements

Survey Study Objectives
Evolution of the Cloud Communications Market Survey-Research Methodology
IT/Telecom Decision-maker Investment Priorities Survey-Research Methodology
Core Business Requirements Live On, But New Use Cases will Drive Industry Evolution
Mobility to Boost Demand for Enterprise Telephony/PBX Functionality
Mobility Can Solve PSTN Access Limitations
Categories of Workers Equipped with Mobile Apps
Mobility is a Key Enabler of Frontliner Productivity
Frontline Worker Usage of Mobile/Smartphones
Frontline Worker Usage of Mobile Identity
Mobile UCaaS Must Offer More Than Mobile Calling
Cloud PBX Solution/Provider Selection Criteria
Demand for Additional Cloud Communications Capabilities
Mobility will Define Future User Experiences
Communications Endpoints Usage
Expected Change in Communications Endpoints Usage
Mobile Software Client Usage
PC-based and Mobile Software Client Usage
Mobile Software Client Usage Trends