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封面
市场调查报告书
商品编码
1499638

2024 年 UCC 买家观点

2024 UCC Buyers' Perspectives
出版日期: | 出版商: Frost & Sullivan | 英文 81 Pages | 商品交期: 最快1-2个工作天内

价格
简介目录

客户对敏捷性和灵活性的需求推动了市场的持续成长

Frost & Sullivan 进行 2024 年资讯科技决策者 (ITDM) 调查，旨在深入了解最终使用者组织的优先事项：

  • IT/通讯产业面临的主要技术挑战
  • IT/通讯产业面临的主要非技术挑战
  • 目前整合通讯协作（UCC）技术的采用率
  • 未来 UCC 应用程式采用计划
  • 未来UCC端点实施计划
  • 目前用户未来UCC应用投资计划
  • 当前用户的未来 UCC 端点投资计划
  • UCC技术招商促进因素
  • 当前和未来对不断变化的工作模式的反应
  • 当前和未来的办公室地产使用
  • 目前和未来的 UCC 技术预算
  • UCC技术选择因素
  • UCC 提供者选择因素
  • 购买 UCC 解决方案的偏好

ITDM 计划在今年稍后发布有关企业语音通信、通信平台即服务 (CPaaS)、一线解决方案、会议室、办公空间使用以及我计划开展的各个行业趋势的研究报告，对这一分析进行补充。 。

目录

研究目的和调查方法

  • 研究目标
  • 调查方法
  • 受访者属性

主要调查结果摘要

  • 主要发现

IT/通讯产业面临的挑战

  • IT/通讯领域的非技术挑战：总体
  • IT/通讯领域的技术挑战：总体
  • 亚太地区 IT/通讯产业面临的挑战
  • 欧洲 IT/通讯产业面临的挑战
  • 拉丁美洲 IT/通讯产业面临的挑战
  • 北美 IT/通讯产业面临的挑战
  • IT/通讯部门的问题分析：依组织规模

UCC实施状况

  • UCC软体导入稳步推进
  • 针对目前实施该软体的公司的 UCC 软体投资计划
  • UCC设备实施状态
  • 针对目前使用 UCC 设备的公司的投资计划
  • UCC解决方案实施分析

工作空间与工作模式的演变

  • 远距工作现状
  • 未来的远距工作计画是可靠的
  • 亚太地区未来的远距工作计划
  • 欧洲未来的远距工作计划
  • 拉丁美洲未来的远距工作计划
  • 北美未来的远距工作计划
  • 远距工作导致办公空间变化
  • 亚太地区办公空间变化
  • 欧洲办公空间的变化
  • 拉丁美洲办公空间的变化
  • 北美办公空间变化
  • 员工对工作模式的满意度
  • 工作模式与工作空间分析

人工智慧吸引关注

  • 引入人工智慧的挑战
  • 人工智慧的好处
  • 使用人工智慧的通讯功能的重要性
  • 人工智慧的实施超越了概念验证阶段
  • 人工智慧实施与投资分析

UCC解决方案预算

  • 宏观环境对投资的影响
  • 宏观环境对亚太投资的影响
  • 宏观环境对欧洲投资的影响
  • 宏观环境对拉丁美洲投资的影响
  • 宏观环境对北美投资的影响
  • 宏观环境对投资的影响：依组织规模划分
  • 响应组织的年销售额
  • UCC 的预算健康
  • UCC的预算预测与投资计画一致
  • UCC预算分析

UCC 解决方案选择与购买因素

  • UCC 解决方案投资的驱动因素
  • UCC解决方案选择因素：总体
  • UCC解决方案选择因素排名：整体
  • 完全整合的 UCaaS 解决方案的重要性：按地区划分
  • UCC 选择因素：提供者
  • UCC选择因素：技术
  • UCC解决方案的首选采购管道
  • 购买因素分析

附录

  • 成长机会推动Growth Pipeline Engine（TM）
  • 为什么成长如此困难？
  • The Strategic Imperative 8（TM）

下一步

  • 成长机会的好处和影响
  • 下一步
  • 下一步
  • 附件清单
  • 免责声明
简介目录
Product Code: KA19-64

Customer Needs for Agility and Flexibility will Drive Continued Market Growth

Frost & Sullivan's 2024 information technology decision-maker (ITDM) survey was conducted to gain insights on the following end-user organizations' priorities:

  • Top technical challenges for IT/telecom departments
  • Top non-technical challenges for IT/telecom departments
  • Current unified communications and collaboration (UCC) technology adoption rates
  • Future UCC applications adoption plans
  • Future UCC endpoint adoption plans
  • Future UCC applications investment plans among current users
  • Future UCC endpoint investment plans among current users
  • UCC technology investment drivers
  • Current and future support for evolving work styles
  • Current and future use of office real estate
  • Current and future UCC technology budgets
  • UCC technology selection factors
  • UCC provider selection factors
  • UCC solution purchasing preferences

This analysis will be complemented by additional ITDM survey-based reports, which are planned to be published throughout this year, detailing trends in enterprise telephony, communications platform as a service (CPaaS), frontliner solutions, meeting rooms, office space utilization, and various verticals.

Table of Contents

Research Objectives and Methodology

  • Research Objectives
  • Research Methodology
  • Respondent Demographics

Summary of Key Findings

  • Key Findings

IT/Telecom Department Challenges

  • IT/Telecom Departments Non-technical Challenges: Total
  • IT/Telecom Departments Technology Challenges: Total
  • APAC IT/Telecom Department Challenges
  • Europe IT/Telecom Department Challenges
  • LATAM IT/Telecom Department Challenges
  • North America IT/Telecom Department Challenges
  • IT/Telecom Department Challenges Analysis by Organization Size

UCC Adoption Status

  • UCC Software Adoption is Advancing Steadily
  • UCC Software Investment Plans Among Current Adopters
  • UCC Device Adoption
  • UCC Device Investment Plans Among Current Adopters
  • UCC Solution Adoption Analysis

Workspace and Work Style Evolution

  • Current Remote Work Status
  • Future Plans for Remote Work are Strong
  • Future Remote Work Plans in APAC
  • Future Remote Work Plans in Europe
  • Future Remote Work Plans in LATAM
  • Future Remote Work Plans in North America
  • Remote Work Prompts Changes to Office Space
  • APAC Changes to Office Space
  • Europe Changes to Office Space
  • LATAM Changes to Office Space
  • North America Changes to Office Space
  • Employee Satisfaction with Work Models
  • Work Style and Workspace Analysis

AI in the Spotlight

  • AI Deployment Challenges
  • AI Benefits
  • Importance of AI-powered Communications Features
  • AI Deployments Move Beyond Proof-of-Concept Stage
  • AI Adoption and Investment Analysis

UCC Solution Budgets

  • Macro Conditions Impact on Investments
  • Macro Conditions Impact on Investments in APAC
  • Macro Conditions Impact on Investments in Europe
  • Macro Conditions Impact on Investments in LATAM
  • Macro Conditions Impact on Investments in North America
  • Macro Conditions Impact on Investments by Organization Size
  • Respondent Organization's Annual Revenue
  • UCC Budgets are Healthy
  • UCC Budget Expectations Align with Investment Plans
  • UCC Budget Analysis

UCC Solution Selection and Purchase Factors

  • UCC Solution Investment Drivers
  • UCC Solution Selection Factors: Total
  • UCC Solution Selection Factors Ranked: Total
  • Importance of a Fully Integrated UCaaS Solution by Region
  • UCC Selection Factors: Providers
  • UCC Selection Factors: Technology
  • Preferred Channels to Source UCC Solutions
  • Purchase Factor Analysis

Appendix

  • Growth Opportunities Fuel the Growth Pipeline Engine™
  • Why Is It Increasingly Difficult to Grow?
  • The Strategic Imperative 8™

Next Steps

  • Benefits and Impacts of Growth Opportunities
  • Next Steps
  • Take the Next Step
  • List of Exhibits
  • Legal Disclaimer