优先投资职场和视讯会议

Investment Priorities for the Workplace and Video Conferencing

出版日期: 2024年10月17日 | 出版商:

Frost & Sullivan | 英文 64 Pages | 商品交期: 最快1-2个工作天内

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简介目录

Frost & Sullivan 业务领袖与 IT 决策者调查要点

随着办公室员工人数达到四年多来的最高水平，各公司正在新环境中重新调整其工作空间和技术投资。职场变得更加灵活、技术先进、环境敏感并且能够对潜在的政策变化做出反应。

Frost & Sullivan 的调查团队分析了未来新职场的新工作实务和技术。这份职场趋势报告借鉴了 ITDM 的主要发现，总结了混合工作的现状、其对办公空间和会议室的影响，以及对人工智慧和视讯会议采用的整体影响。 Frost & Sullivan 将于 2024 年发布额外的 ITDM 研究报告，对本报告进行补充。

从混合工作的转变到人工智慧的进步再到永续性目标，影响职场和协作技术采用的结构性变革的步伐正在加快。在职场环境中，有三种趋势正在重塑职场和协作技术采用的未来：

专注于客户和员工体验
办公室现代化与工作空间重组
人工智慧驱动的技术转型预示着用于实现灵活、现代化职场的技术的重大转变。

Frost & Sullivan 的 2024 年资讯科技决策者 (ITDM) 调查深入了解最终使用者组织的 UCC 投资优先事项。该分析特别介绍了与职场和视讯会议相关的研究结果，包括基于统一通讯即服务 (UCaaS)、通讯平台即服务 (CPaaS)、第一线解决方案和各种垂直行业的研究。该报告还介绍了 ITDM 2024 年关于云端、物联网、人工智慧、身临其境型和元宇宙技术调查的人工智慧和永续性结果。

As employee presence in offices surges to its highest level in more than four years, companies are realigning their workspace and technology investments amid a new landscape. The workplace is becoming more flexible, technologically advanced, and environmentally conscious while also being flexible to accommodate potential policy shifts.

Frost & Sullivan's research team analyzes emerging work practices and technologies that address the new future of work. This workplace trends report summarizes the state of hybrid work, its impact on office space and meeting rooms, and the overall implications for the adoption of AI and video conferencing based on key ITDM survey findings. This report is complemented by additional ITDM survey reports published by Frost & Sullivan in 2024.

The pace of structural changes impacting the workplace and adoption of collaboration technologies-from shifts in hybrid work to advances in AI and sustainability targets-is accelerating. In the context of the workplace, three converging trends are reshaping the future of workplace and collaboration technology adoption:

Focus on customer and employee experience
Office modernization and reimagined workspaces
AI-driven technology transformation These trends herald significant shifts in technologies that will be adopted to create the flexible and modern workplace.

Frost & Sullivan's 2024 information technology decision-maker (ITDM) surveys provide insights into end-user organizations' UCC investment priorities. This analysis specifically presents findings related to workplace and video conferencing and is complemented by additional survey-based reports on unified communications-as-a-service (UCaaS), communications platform-as-a-service (CPaaS), frontline solutions, and various verticals. In addition, this report also presents results related to AI and sustainability from a 2024 survey of ITDMs on cloud, IoT, AI, immersive, and metaverse technologies.

Research Objectives and Methodology

Research Objectives
Research Methodology

Introduction and Key Findings

Introduction
Key Findings

Workplace Transformation

Emergence of the Experiential Workplace
Hybrid Work Stabilization
Office Space Continues to Evolve
C-suite Influence Remains High While the Influence of Line-of-Business Heads is Growing
A Strong Focus on ESG and Sustainability
Key Approaches to Sustainability

AI Adoption and Use Cases

Enterprise AI Deployments Move Beyond Proof-of-Concept Stage
Improving Operational Efficiency is a Key Driver for AI Investments
Data Concerns and Ability to Assess ROI are Key Challenges
AI Deployments Across Business Functions
Importance of AI Features in Communications and Collaboration Tools

Communications and Collaboration Investments

Increasing Investments in Communications and Collaboration Tools
Primary Drivers for Investments in Communications and Collaboration Solutions
Customers Show a Strong Preference for a Single Stack: Phone, Chat, and Meetings on a Unified Platform
Current State of Technology Consolidation
Future Plans for Technology Consolidation