生成式人工智慧改变企业的虚拟助理能力

Generative AI Transforms Enterprise Virtual Assistant Capabilities

出版日期: 2024年11月05日 | 出版商:

Frost & Sullivan | 英文 25 Pages | 商品交期: 最快1-2个工作天内

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简介目录

释放企业价值，驱动业务成长

数位转型不仅改变组织的功能，也改变业务的各个方面。组织正在投资技术，使其更加以资料为中心，并在数位经济中更具竞争力。其中，虚拟助理和副驾驶的出现代表了人工智慧领域的重大飞跃。虚拟助理有潜力改变组织的运作方式以及与客户、员工和合作伙伴的互动方式。这些代理程式配备了自然语言处理功能，可以处理广泛的活动，并透过协助使用者自动执行日常任务来提高效率。

生成式AI可以利用大规模语言模型使人机互动更加直观，支援多种语言和资料格式的即时互动，包括语音、文字和图像，我们正在进一步改造虚拟助理的能力。

虚拟助理的持续发展将使该技术能够创造更大的价值并支援策略活动，使其成为必不可少的工具。虚拟助理可能会与企业技术无缝集成，并为广泛的相关人员提供支援。 Frost & Sullivan 的分析确定了围绕虚拟助理及其商业价值的主要趋势。

改善客户经验、员工体验和业务效率是策略性业务优先事项。
虚拟助理是实现全公司CX、EX和业务效率的重要工具
生成式 AI 改变 VA 能力
借助人工智慧，VA 能力正在迅速发展
GenAI VA 实现数位化企业并增加价值和业务成长
VA影响评估
VA 现在是人工智慧通讯能力的关键驱动力
成熟的技术堆迭可加速业务价值并减少 VA 采用的障碍

未来展望

展望未来：除了资料安全之外，负责任的人工智慧最佳实践将是确保企业范围内采用的基础。
展望未来：增加 VA 与企业应用程式的整合需要有效的资料安全策略
未来展望：企业AI部署策略
未来展望：企业采用人工智慧的因素

一家采取行动的公司

主要VA平台
高级 Microsoft Office 365 Copilot：架构
Microsoft Office 365 Copilot：主要功能

下一步

成长机会的好处和影响
行动项目和后续步骤
免责声明

简介目录

Product Code: PFP4-69

Unlocking Enterprise Value to Help Fuel Business Growth

Digital Transformation alters the way organizations function as well as all aspects of business. Organizations are investing in technologies that render them more data-centric and drive greater competitiveness in the digital economy. In that context, the emergence of virtual assistants and copilots marks a significant leap in the AI space. Virtual assistants have the potential to transform how organizations operate and engage with customers, employees, and partners. These agents, powered by natural language processing capabilities, can handle a broad spectrum of activities and assist users in automating routine tasks, thereby driving greater efficiencies.

Generative AI is further transforming the capabilities of virtual assistants by leveraging large language models to make human-machine interactions more intuitive and support real-time interactions in multiple languages and data formats, including voice, text, and image.

With the continuous evolution of virtual assistants, the technology will be able to create greater value and support strategic activities, becoming an indispensable tool. Virtual assistants will integrate seamlessly with enterprise technologies, supporting a broad spectrum of stakeholders. This Frost & Sullivan analysis highlights the main trends around virtual assistants and their business value.

Virtual Assistants: A Key Tool for Enterprise Value

Driving Better Customer Experience, Employee Experience, and Operational Efficiencies is a Strategic Business Priority
Virtual Assistants are Key Tools for Enabling Enterprise-wide CX, EX, and Operational Efficiency
Generative AI is Transforming VA Capabilities
VA Capabilities are Evolving Rapidly Thanks to AI
GenAI VAs Enable the Digital Enterprise, Enhancing Value and Business Growth
Assessing the Impact of VAs
VAs are Now a Key Driver to AI-powered Communication Capabilities
The Maturing Technology Stack is Accelerating the Business Value, while Reducing Adoption Barriers for VAs

The Way Forward

The Way Forward: Besides Data Security, Responsible AI Best Practices will be Fundamental in Ensuring Enterprise-wide Deployments
The Way Forward: Increasing Integration of VAs into Enterprise Applications Requires Effective Data Security Strategies
The Way Forward: Enterprise AI Implementation Strategy
The Way Forward: Enterprise AI Implementation Factors