利用先进的通讯和协作解决方案来提高第一线员工的能力（2024）

Leveraging Advanced Communications and Collaboration Solutions to Empower Frontline Workers, 2024

出版日期: 2024年11月14日 | 出版商:

Frost & Sullivan | 英文 95 Pages | 商品交期: 最快1-2个工作天内

价格

简介目录

经常被忽视的第一线员工在 IT 决策者的计划中发挥越来越重要的作用

第一线员工在许多组织的成功中发挥关键作用，并构成了企业的支柱。然而，第一线员工与同事之间的脱节日益严重，部分原因是缺乏适当的沟通和协作解决方案。

虽然工作场所决策越来越受到生产力和协作需求的驱动，但第一线员工却常常被忽略。第一线员工有独特的技术需求，这极大地影响了他们的日常效率和生产力。为了创造有效的职场环境并取得更好的成果，公司开始重新考虑支持和吸引第一线员工的方法。

人们越来越需要增强的沟通和协作工具，以提高第一线员工的生产力和对客户需求的应对力，使他们能够更敏捷和有效率地工作。扩大此类技术的使用可以加强第一线员工与更广泛团队之间的联繫，促进职业发展，并改善整体员工体验（EX）。

第一线员工的要求与文书工作员工有很大不同。产品和服务能够满足劳动力的独特需求的供应商可以开拓一个巨大的、往往开拓的市场。

本研究基于 2024 年对全球 IT 和通讯通讯业决策者进行的调查所获得的资料，探讨 IT 产业决策者应如何应对第一线员工的需求，洞察第一线员工面临的挑战。目标而提供的技术、决策者优先考虑的未来技术以及我们提供的第一线员工技术投资的变化。该研究也揭示了供应商为满足第一线员工的需求而带来的机会所采取的不同方法。

公司目前为第一线员工提供哪些技术？
公司目前按行业向第一线工人提供哪些技术？
现在或到 2026 年，公司将为第一线员工提供哪些技术？
技术公司现在或到 2026 年将按行业提供一线工人
到 2026 年，科技公司将不再向第一线工人提供服务

当前招聘公司的未来投资计划

科技将增加投资以支持第一线工人
我们计划继续投资以支持第一线工人的技术
计划减少支持第一线工人的技术投资
投资以利用当前银行、金融服务和保险业招聘公司的第一线员工
投资以利用当前医疗保健行业招聘公司的第一线员工
投资以利用高科技产业现有招募公司的第一线员工
投资以利用当前製造业招聘公司的第一线工人
投资以利用零售和批发行业现有招聘公司的第一线员工
投资以利用当前教育产业招募公司的第一线员工
投资以利用当前政府招募的第一线工人
投资以利用专业服务业当前招聘公司的第一线员工
投资以利用当前旅游和酒店招聘公司的第一线员工

供应商能力

选择通讯解决方案来支援第一线工作人员时，提供者能力的重要性
在选择支援第一线员工的通讯解决方案时至关重要且至关重要的提供者能力：按行业

按行业分類的供应商策略范例

通讯垂直策略
Avaya
Cisco
Microsoft
Mitel
RingCentral
Spectralink
Wildix
Zebra
Zoom

附录

成长机会推动Growth Pipeline Engine（TM）
为什么成长如此困难？
The Strategic Imperative 8（TM）

下一步

成长机会的好处和影响
下一步
附件清单
免责声明

简介目录

Product Code: MH89-64

Often Overlooked, Frontline Workers are an Increasingly Important Part of IT Decision Makers' Plans

Frontline workers play a vital role in the success of numerous organizations, forming the backbone of their operations. However, there is a growing disconnect between frontline employees and their colleagues, partly due to the absence of adequate communication and collaboration solutions.

While decisions regarding work locations are increasingly driven by productivity and collaboration requirements, frontline workers often remain overlooked. Frontline workers have distinct technological needs that greatly influence their day-to-day efficiency and productivity. To foster an effective work environment and achieve better outcomes, companies are starting to rethink their approach to supporting and engaging with frontline workers.

Enhanced communication and collaboration tools that can boost frontline workers' productivity and responsiveness to customer demands, making them more agile and efficient, are increasingly in demand. Expanding the use of such technologies can strengthen the connection between frontline workers and the broader team, encourage career growth, and improve the overall employee experience (EX).

The requirements of frontline workers differ significantly from those of desk-based employees. Vendors that adapt their products and services to meet the distinct needs of this workforce can tap into a vast, often underserved market.

Building on data from a 2024 survey of global IT and telecom decision-makers, this study provides insights into what challenges IT decision-makers face when serving frontline worker needs, what technologies are currently provided by IT and telecom teams to enable frontline workers to achieve their objectives, what technologies are decision-makers prioritising in the future, and how this is driving change to investment in frontline worker technologies. This study also highlights the different approaches vendors are taking to address opportunities presented by servicing the needs of frontline workers.

Research Objectives and Methodology

Research Objectives and Methodology
Respondent Demographics
Frontline Workers in the Organization

Introduction, Definitions and Key Technology Use Cases

Introduction
The Frontline Worker Opportunity
Who is a Frontline Worker
Equipping Frontliners with the Right Tools

Key Findings

Key Findings

ITDM Challenges

Crucial Challenge and Very Significant Challenge Frontline Workers Experience
Crucial Challenge and Very Significant Challenge Experienced by Frontline Workers: By Vertical

Technology Barriers to Frontline Workers Achieving Goals

Factors Preventing Organizations from Meeting or Exceeding Frontline Worker Empowerment Goals
Factors Preventing Organizations from Meeting or Exceeding Frontline Worker Empowerment Goals: By Vertical

Technology Adoption Today and by 2026

Technologies Organizations Provide to Frontline Workers Today
Technologies Organizations Provide to Frontline Workers Today: By Vertical
Technologies Organizations Provide to Frontline Workers Today or Plan to Provide by 2026
Technologies Organizations Plan to Provide to Frontline Workers by 2026: By Vertical
Technologies Organizations Do Not Plan to Provide to Frontline Workers by 2026

Future Investment Plans Among Current Adopters

Technologies in Which Organizations Plan to Increase Investments to Enable Frontline Workers
Technologies in Which Organizations Plan to Sustain Investments to Enable Frontline Workers
Technologies in Which Organizations Plan to Decrease Investments to Enable Frontline Workers
Investments to Enable Frontline Workers Among Current Adopters in Banking, Financial Services & Insurance
Investments to Enable Frontline Workers Among Current Adopters in Healthcare
Investments to Enable Frontline Workers Among Current Adopters in High Tech
Investments to Enable Frontline Workers Among Current Adopters in Manufacturing
Investments to Enable Frontline Workers Among Current Adopters in Retail and Wholesale
Investments to Enable Frontline Workers Among Current Adopters in Education
Investments to Enable Frontline Workers Among Current Adopters in Government & Public Administration
Investments to Enable Frontline Workers Among Current Adopters in Professional Services
Investments to Enable Frontline Workers Among Current Adopters in Travel & Hospitality

Vendor Capabilities

Importance of Provider Capabilities When Selecting Communications Solutions to Support Frontline Workers
Crucial and Very Important Provider Capabilities When Selecting Communications Solutions to Support Frontline Workers: By Vertical