整合通讯与协作领域十大成长机会（2025 年）

Top 10 Growth Opportunities in Unified Communications and Collaboration, 2025

出版日期: 2025年02月19日 | 出版商:

Frost & Sullivan | 英文 17 Pages | 商品交期: 最快1-2个工作天内

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简介目录

云端通讯加速了我们客户公司的数位转型进程。 IT 决策者 (ITDM) 将增强团队协作、改善客户体验以及增强弹性和业务永续营运列为投资 UCC 技术的三大驱动力。业务通讯和协作堆迭（电子邮件、语音、网路会议等）的成熟应用程式现在正在为广泛的用户提供日益复杂的智慧分析、自动化和个人化功能。 IT 和电讯决策者继续寻求云端供应商提供强大、灵活的路线图，随着技术的成熟以及他们的组织准备采取下一步措施在其长期成长策略中更有意义、更全面地利用这些蓝图，他们可以采用这些路线图。

人工智慧 (AI) 是 2025 年的首要任务。在各行各业，客户都在了解实际好处、投资收益(ROI)、成本和潜在风险。基于代理的人工智慧的潜力使供应商能够透过可客製化的人工智慧解决方案彻底改变通讯业，从而提高其客户 UCC 投资的价值。

随着通讯会话在各种模式、管道、装置和环境中进行，并且随着这些会话产生的资料量和人工智慧的使用不断增加，安全性、隐私性和合规性要素将继续无所不在。

由于客户要求更高的价值并期望更贴近他们的特定要求，因此跨垂直行业、用户角色和偏好、职场和移动性的客製化是基本主题。

本报告研究了全球整合通讯和协作市场，并提供了市场概况、策略要务和成长机会。

策略要务
十大成长机会
成长机会一：Agentic 加速人工智慧主导的转型
成长机会二：安全、隐私和合规无所不在
成长机会3：微软倡议推动整个市场的反应
成长机会#4：工作空间的演变及其对员工体验的影响
成长机会五：关注产业与第一线工人
成长机会6：UCC 满足多样化的行动需求
成长机会7：可程式设计通讯推动差异化与价值
成长机会8：边缘人工智慧与效能主导
成长机会#9：ESG 势头加速
成长机会#10：个人化成为焦点
后续步骤Next steps
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简介目录

Product Code: KB5F-64

AI Implications Ripple Across All Market Trends

Cloud communications empower customer organizations to accelerate their digital transformation efforts. IT decision makers (ITDMs) rank boosting team collaboration, improving the customer experience, and enhancing resiliency and business continuity as the top three UCC technology investment drivers. Mature applications in the business communications and collaboration stack (e.g., email, voice, web conferencing) now underpin increasingly advanced and intelligent analytics, automation, and personalization capabilities for a broadening base of users. IT and telecom decision-makers continue to look to cloud providers for strong, yet flexible roadmaps to adopt as technologies mature and their organizations prepare to take the next steps in leveraging those technologies more meaningfully and holistically in their long-term growth strategies.

Artificial Intelligence (AI) is the top focus in 2025. Customers across industries are educating on the practical benefits, return on investment (ROI), costs, and potential risks. With the potential of Agentic AI, providers are on the cusp of revolutionizing the communications industry with customizable AI solutions that elevate the value of customer UCC investments.

Security, privacy and compliance factors will remain omnipresent as communications session are performed across a broad range of modalities, channels, devices and environments, and as the volumes of data generated from this sessions and use of AI grows.

Customization for verticals, user personas and preferences, workplaces, and mobility are underlying themes as customers expect more value and closer fit to their specific requirements.