全球设施管理市场（2024-2030）

技术、永续性、工作场所优化和用户体验正在推动转型成长。

由于外部因素、客户需求变化以及内部限制因素，设施管理 (FM) 行业正在经历重大转型。通货膨胀、经济不确定性、全球衝突和地缘政治不稳定正在扰乱供应链，并推高营运成本。通货膨胀虽然增加了收益，但也压缩了净利率，因此企业现在专注于成本优化和增加 FM 外包。同时，技术、劳动力市场和职场需求的快速变化正在重新定义服务交付。

行动化、灵活劳动力的兴起，以及对永续性和使用者体验的关注，都对创新、技术驱动的设施管理解决方案提出了更高的要求。然而，多数公司变革迟缓，产品单一，成长停滞。为了保持竞争力，设施管理供应商必须超越传统模式，不断创新，寻求策略合作伙伴关係和收购，并打造面向未来的能力。这些因素的融合正在改变设施管理格局，需要一种动态、敏捷的方法，以回应客户和整个建筑环境不断变化的需求。

收益及预测

预计 2024 年销售额将达到 1.01 兆美元，2024-2030 年期间的复合年增长率为 5.2%。

本研究使用与最终用户签订的合约来计算设施管理 (FM) 市场的收益，其中包括外包 FM 市场（不包括内部FM 服务和小规模 FM），在本研究中称为 FM 市场。

这项研究量化了 FM 产业（所有 FM 服务的总支出和潜在市场），并提出了内部FM 和小规模 FM 的市场机会。

内部FM 关注的是最终使用者使用内部员工而不是外部服务供应商所提供的服务的价值。

小型设施管理是指由本地服务公司承接的针对中小型企业的小型单站点合约。为了完整性，我们将该行业纳入设施管理行业，但由于供应基础不同，因此不包含在外包设施管理市场中。

客户产业定义

在本研究中，我们采用以下细分来按客户领域分析市场：

• 公共部门：医疗保健、政府、教育和其他公共部门（例如军事和国防、移民、交通、监狱、紧急服务、图书馆、公共建筑、遗产和文化等）
• 私部门：专业服务、金融服务、工业、其他私部门（零售、餐旅服务业、运动和休閒等）

区域定义

该研究追踪全球市场并专注于四个主要地区：

• 北美洲
• 欧洲
• 亚洲
• 其他地区

三大策略重点对全球设施管理 (FM) 产业的影响

为什么

• 本研究使用与最终用户签订的合约来计算设施管理 (FM) 市场的收益，其中包括外包 FM 市场（不包括内部FM 服务和小规模 FM）。
• 这项研究提出了内部和小规模 FM 的市场机会，并量化了 FM 产业（所有 FM 服务的总支出和可寻址市场）。
• 内部FM 关注的是最终使用者使用内部员工而不是外部服务供应商所提供的服务的价值。
• 小规模设施管理涉及由当地服务公司承保的针对中小型企业的小型单站点合约。

观点

• 该分析对各个行业进行分类，以明确市场动态和驱动因素。
• 客户部门包括公共部门（医疗保健、政府、教育）和私营部门（专业服务、金融服务）。
• 分析的地区包括北美、欧洲、亚洲和世界其他地区（RoW）。

驱动程式

• 政府对公共部门外包的持续关注将提高设施管理的渗透率，并提高设施管理外包服务的市场收益。
• 成本节约和对单一接触整合解决方案的需求将推动 FM 合约的采用并提高整合交付模式的收益。
• 工业和商业领域对技术服务日益增长的需求将推动硬服务领域的需求。
• 经济不确定性和GDP成长放缓可能会推动设施管理外包率上升，因为客户专注于优化核心流程、降低成本和提高生产力。高通膨可能会推高价格，增加收益。
• 然而，这将推动收益成长，但也会迫使成本上升，对净利率造成压力。人们对能源管理、环境服务和永续性的兴趣日益浓厚，将推动辅助服务部门的收益成长。
• FM 正在与能源管理、绩效合约和永续性管理相融合，扩大 FM 服务供应商的潜在市场。
• 在工业和製造业领域，传统内部设施管理服务的外包将推动所有服务领域的收益成长，尤其是硬体和辅助服务。

成长限制因素

• 全球经济不确定性导致的预算限制增加了价格敏感度，减少了基于价值的提升销售的机会，并为激进的定价策略打开了大门。
• 历史上对内部 FM 服务交付的依赖以及一些客户群缺乏外包文化将减缓 FM 外包的采用。
• 服务的商品化、激烈的价格竞争和利润压力（尤其是在支援/软服务市场）使得顾客对价格更加敏感。
• 软服务外包的成熟（特别是在私营部门）将增加销售管道的压力并严重限制机会。
• 技能短缺和难以获得合格员工将对硬体维修和辅助服务的成长产生负面影响。
• 不成熟且薄弱的 IFM 产品以及缺乏真正的 IFM参与企业（除少数顶级供应商外）限制了更广泛市场的 IFM 交付模式并阻碍了客户认知。
• 儘管公共部门收益强劲增长，但复杂的竞标流程和缓慢的新契约授予速度可能对许多供应商没有吸引力。

目录

范围、细分和调查方法

改变全球设施管理产业

• 为什么成长变得越来越困难
• 策略要务
• 三大策略要务对全球设施管理 (FM) 产业的影响

成长环境

• CEO 的 360 度观点
• 全球FM市场亮点数据
• 全球FM市场区隔
• 全球FM市场各细分领域的成长
• FM转型的五大关键支柱
• 预测和结论

全球设施管理产业生态系统

• 竞争环境
• 区域竞争摘要
• 各地区主要竞争对手
• 军事历史/传统的主要竞争对手
• 全球FM市场竞争前景
• 收益市场占有率
• 主要FM供应商（按地区）

推动全球设施管理市场成长的因素

• 全球FM市场成长预测摘要
• 2024-2030 年 FM 五大发展趋势
• FM市场的主要趋势
• 全球调频广播市场的发展
• 2025年至2030年FM转型的主要趋势
• 2025年将产生重大影响的趋势和因素
• 全球调频产业：最大的市场
• 全球调频广播产业：区域基准
• 成长指标
• 各地区主要成长指标
• 成长动力
• 成长限制因素
• 收益预测
• 收益预测分析
• 按合约类型预测收益
• 依合约类型分析收益预测
• 按服务类型分類的收益
• 按服务类型分類的收益预测
• 按服务类型分類的收益预测分析
• 按服务子类型分類的收益
• 按服务类型分類的收益预测分析
• 按服务类型预测市场成长
• FM 市场按客户类型划分
• 按客户类型预测收益
• 以客户类型分析收益预测
• 按客户子类型分類的收益
• 以客户类型分析收益预测
• 按客户部门分類的市场成长预测
• 各地区收益预测
• 按地区和合约类型分類的收益
• 按地区和服务分類的收益
• 按地区和客户类型分類的收益
• 各地区收益预测分析

北美设施管理市场的成长动力

• FM市场动态
• 收益预测
• 按合约类型预测收益
• 按服务类型分類的收益预测
• 按客户类型预测收益
• 按国家/地区分類的收益预测
• FM市场细分
• FM 市场细分的成长预测
• 竞争环境
• 收益市场占有率

欧洲设施管理市场的成长动力

• FM市场动态
• 收益预测
• 按合约类型预测收益
• 按服务类型分類的收益预测
• 按客户类型预测收益
• 按国家/地区分類的收益预测
• FM市场细分
• FM 市场各细分领域的成长预测
• 竞争环境
• 收益市场占有率

推动亚洲设施管理市场成长的因素

• FM市场动态
• 收益预测
• 按合约类型预测收益
• 按服务类型分類的收益预测
• 按客户类型预测收益
• 按国家/地区分類的收益预测
• FM市场细分
• FM 市场各细分领域的成长预测
• 竞争环境
• 收益市场占有率

世界其他地区设施管理市场的成长动力

• FM市场动态
• 收益预测
• 按合约类型预测收益
• 按服务类型分類的收益预测
• 按客户类型预测收益
• 按国家/地区分類的收益预测
• FM市场细分
• FM 市场各细分领域的成长预测
• 竞争环境
• 收益市场占有率

成长机会

• 成长机会1：脱碳和净零
• 成长机会2：客户部门合作
• 成长机会3：使用者体验与饭店服务
• 成长机会4：支援客户的ESG策略
• 成长机会5：职场技术与分析
• 成长机会6：FM中的数位转型与人工智慧
• 成长机会7：远端FM服务
• 成长机会8：健康永续的建筑
• 成长机会9：企业生产力与组织韧性
• 成长机会10：服务整合和IFM

附录与后续步骤

Technology, Sustainability, Workplace Optimization, and User Experience Drive Transformational Growth

The facility management (FM) sector is experiencing a major transformation due to external forces, changing customer demands, and internal constraints. Geopolitical instability, such as inflation, economic uncertainty, and global conflicts, have disrupted supply chains and raised the cost of operations. Although inflation has increased revenue, it has also compressed margins, and organizations are now concentrating on cost optimization and more outsourcing of FM. At the same time, radical changes in technology, labor market, and workplace demands are redefining service delivery.

The emergence of mobile, flexible workforces and the focus on sustainability and user experience require innovative, tech-enabled FM solutions. However, most companies have been slow to change, and they have been commoditized and their growth stagnated. FM providers need to go beyond the traditional models, be innovative and seek strategic partnerships or acquisitions to develop future-ready capabilities to stay competitive. The convergence of these forces is transforming the FM environment and necessitating a dynamic and responsive approach to address the changing needs of clients and the built environment at large.

Revenue Forecast

The revenue estimate for the base year 2024 is $1,001 billion with a CAGR of 5.2% for the study period 2024-2030.

This study uses end-user contracts to calculate the facility management (FM) market's revenue, including the outsourced FM market (excluding in-house FM services and small FM). The study refers to outsourced FM as the FM market.

The study will present in-house and small FM market opportunities to quantify the FM universe (total spending on all FM services and the addressable market).

In-house FM covers the value of services the end user delivers using its internal staff, not an external service provider.

Small FM relates to small, single-site contracts for small businesses that local service firms will cover. We include this for completeness in the FM universe, but it is not a part of the outsourced FM market, as it has a different supply base.

Definition of Customer Sectors

This study uses the following segmentation when analyzing the market by customer sector:

• Public Sector: Healthcare, government, education, and other public sectors (e.g., military and defense, immigration, transport, prisons, emergency services, libraries, public buildings, and heritage and culture)
• Private Sector: Professional services, financial services, industrial, and other private sectors (e.g., retail, hospitality, sport and leisure)

Definition of Regions

This study tracks the global market and focuses on 4 major regions:

• North America
• Europe
• Asia
• Rest of the World (RoW)

The Impact of the Top 3 Strategic Imperatives on the Global Facility Management (FM) Industry

Why

• This study uses end-user contracts to calculate the facility management (FM) market's revenue, including the outsourced FM market (excluding in-house FM services and small FM).
• The study will present in-house and small FM market opportunities to quantify the FM universe (total spending on all FM services and the addressable market).
• In-house FM covers the value of services the end user delivers using its internal staff, not an external service provider.
• Small FM relates to small, single-site contracts for small businesses that local service firms will cover.

Frost Perspective

• The analysis categorizes sectors to provide clarity on market dynamics and growth drivers.
• Customer sectors include Public Sector (healthcare, government, education) and Private Sector (professional services, financial services).
• Regions analyzed include North America, Europe, Asia, and the Rest of the World (RoW).

Growth Drivers

• Ongoing government commitment to outsourcing in the public sector raises FM penetration and drives market revenues for outsourced FM services.
• Demand for cost savings and single-contact integrated solutions drives FM contract penetration and boosts revenues for integrated delivery models.
• The industrial and commercial sectors' growing need for technical services boosts demand in the hard services segment.
• Economic uncertainty and low GDP growth could increase FM outsourcing rates as customers increase their focus on core process optimization, cost reduction, and improved productivity. High inflation will act as a tailwind for increasing prices and revenues.
• However, although this will drive revenue expansion, it will force up costs and pressure margins. Increased focus on energy management, environmental services, and sustainability drives revenue growth in the additional services segment.
• FM is converging with energy management, performance contracting, and sustainability management, driving the addressable market for FM service suppliers.
• Outsourcing traditionally in-house FM services in the industrial and manufacturing sectors will drive revenue growth across all service segments, especially hard and additional services.

Growth Restraints

• Budget constraints resulting from global economic uncertainty will increase price sensitivity, reduce opportunities for value-based upselling, and open the door to aggressive pricing strategies.
• The historical reliance on in-house FM service delivery and the lack of an outsourcing culture in several customer groups will slow the growth of outsourced FM penetration.
• Service commoditization, fierce price competition, and margin pressure (especially in the support/soft services market) will lead to severe price sensitivity among customers.
• The maturity of soft services outsourcing (especially in the private sector) will increase pressure on sales pipelines and severely limit opportunities.
• Skills shortages and difficulties in acquiring qualified staff negatively impacts the growth of hard FM and additional services.
• Underdeveloped and weak IFM offerings and few true IFM participants (other than some top suppliers) will limit IFM delivery models in the wider market, hindering customer awareness.
• Despite strong revenue growth in the public sector, complex tendering processes and the slow pace of awarding new contracts may be unattractive to many suppliers.

Table of Contents

Scope, Segmentation & Methodology

• Scope of Analysis
• Segmentation by Service Type
• Segmentation by Customer Sector
• Segmentation by Geography
• Segmentation by Contract Type
• FM Service Spectrum by Contract Type
• FM Market Analysis Methodology

Transformation in the Global Facility Management Industry

• Why is it Increasingly Difficult to Grow?
• The Strategic Imperative 8
• The Impact of the Top 3 Strategic Imperatives on the Global Facility Management FM Industry

Growth Environment

• CEO's 360-degree Perspectives
• Global FM Market Highlights in Numbers
• Global FM Market Segmentation
• Global FM Market Growth by Segment
• 5 Main Pillars of FM Transformation
• Predictions and Conclusions

Ecosystem in the Global Facility Management Industry

• Competitive Environment
• Competitive Summary by Region
• Key Competitors by Region
• Key Competitors by Service Background/Heritage
• Competitive Outlook for the Global FM Market
• Revenue Market Share
• Leading FM Suppliers by Region

Growth Generator in the Global Facility Management Market

• Summary of the Global FM Market Growth Outlook
• Top 5 FM Developments, 2024-2030
• Key FM Market Trends
• Global FM Market Evolution
• Top Transformational FM Trends, 2025-2030
• High Impact Trends and Influencing Factors in 2025
• Global FM Universe: Total Addressable Market
• Global FM Universe: Benchmarking Regions
• Growth Metrics
• Key Growth Metrics by Region
• Growth Drivers
• Growth Restraints
• Revenue Forecast
• Revenue Forecast Analysis
• Revenue Forecast by Contract Type
• Revenue Forecast Analysis by Contract Type
• Revenue by Service Type
• Revenue Forecast by Service Type
• Revenue Forecast Analysis by Service Type
• Revenue by Service Sub-type
• Revenue Forecast Analysis by Service Type
• Market Growth Outlook by Service Type
• FM Market by Customer Type
• Revenue Forecast by Customer Type
• Revenue Forecast Analysis by Customer Type
• Revenue by Customer Sub-type
• Revenue Forecast Analysis by Customer Type
• Market Growth Outlook by Customer Sector
• Revenue Forecast by Region
• Revenue by Region by Contract Type
• Revenue by Region by Service Type
• Revenue by Region by Customer Type
• Revenue Forecast Analysis by Region

Growth Generator in the North America Facility Management Market

• FM Market Dynamics
• Revenue Forecast
• Revenue Forecast by Contract Type
• Revenue Forecast by Service Type
• Revenue Forecast by Customer Type
• Revenue Forecast by Country
• FM Market Segmentations
• FM Market Growth Outlook by Segment
• Competitive Environment
• Revenue Market Share

Growth Generator in the Europe Facility Management Market

• FM Market Dynamics
• Revenue Forecast
• Revenue Forecast by Contract Type
• Revenue Forecast by Service Type
• Revenue Forecast by Customer Type
• Revenue Forecast by Country
• FM Market Segmentations
• FM Market Growth Outlook by Segment
• Competitive Environment
• Revenue Market Share

Growth Generator in the Asia Facility Management Market

• FM Market Dynamics
• Revenue Forecast
• Revenue Forecast by Contract Type
• Revenue Forecast by Service Type
• Revenue Forecast by Customer Type
• Revenue Forecast by Country
• FM Market Segmentations
• FM Market Growth Outlook by Segment
• Competitive Environment
• Revenue Market Share

Growth Generator in the RoW Facility Management Market

• FM Market Dynamics
• Revenue Forecast
• Revenue Forecast by Contract Type
• Revenue Forecast by Service Type
• Revenue Forecast by Customer Type
• Revenue Forecast by Country
• FM Market Segmentations
• FM Market Growth Outlook by Segment
• Competitive Environment
• Revenue Market Share

Growth Opportunity Universe

• Growth Opportunity 1: Decarbonization and Net Zero
• Growth Opportunity 2: Customer Sector Alignment
• Growth Opportunity 3: User Experience and Hospitality Services
• Growth Opportunity 4: Supporting Customers' ESG Strategies
• Growth Opportunity 5: Workplace Technology and Analytics
• Growth Opportunity 6: Digital Transformation and AI for FM
• Growth Opportunity 7: Remote FM Services
• Growth Opportunity 8: Healthy and Sustainable Buildings
• Growth Opportunity 9: Business Productivity and Organizational Resilience
• Growth Opportunity 10: Service Integration and IFM

Appendix & Next Steps

• Benefits and Impacts of Growth Opportunities
• Next Steps
• Legal Disclaimer