全球医院指挥中心发展机会（2024-2029）

随着人工智慧的发展和应用，医院指挥中心正在经历变革性成长。

医疗保健产业正处于一个转折点，必须平衡人为因素和技术因素，才能提供最佳的医疗服务。新冠疫情暴露了医疗保健价值链中的许多漏洞，但也促使相关人员携手投资于支援远端监测和治疗的技术。此外，疫情也为许多机构提供了尝试建立各自版本的指挥中心来管理患者群的机会。自2020年以来，指挥中心已经取得了长足的进步。虽然指挥中心最初的重点是容量优化和虚拟监测，但如今技术的进步和预测能力的提升，使得解决方案能够涵盖更广泛的流程。

根据扩展后的医院指挥中心定义，该市场涵盖传统的临床营运职能，以及新引入的设施运作、保全和病人参与。临床营运包括容量管理、病患流程管理、监测、合规管理和人员配备。设施营运则着重于资产管理和楼宇营运。安保旨在整合并缩小网路安全和实体安全之间的差距，而病人参与旨在简化客服中心运作和病患教育中的病患沟通。在高效的医疗服务环境中，这些工作流程对于在正确的时间和地点为正确的患者提供正确的护理至关重要。

建构指挥中心是医疗机构数位转型之旅中大规模的组成部分之一。它需要与各种平台和资料来源进行广泛集成，并具备随着技术进步和业务成长而灵活扩展的能力。鑑于如此广泛的要求，机构必须谨慎选择实施合作伙伴，以确保短期和长期投资回报最大化，并制定长期发展路径。供应商还必须能够管理如此大规模实施过程中涉及的变更管理，并在人员和流程转型过程中为机构提供支援。此外，供应商必须与时俱进，在快速发展的技术领域中持续提供前沿产品。

这四个指挥中心模组致力于在提高组织资源（人员和资产）利用率和提升相关人员体验的同时，维持医疗服务的连续性。技术创新使平台能够解答更复杂的问题，最终用户和供应商正在携手合作，力求实现这四个模组整合，从而支持医院运营的最终目标。本研究深入分析了指挥中心的全球应用、各种部署模式、规模以及影响预测期（2025-2029 年）市场成长的驱动因素和障碍。

收入和预测

预计 2024 年基准年收入为 367.7 亿美元，2024-2029 年研究期间的复合年增长率为 12.3%。

三大战略挑战对全球医院指挥中心产业的影响

创新经营模式

原因

• 医院指挥中心已从最初针对特定科室发展到全院范围，如今已扩展到整个医疗保健系统。随着技术的进步，指挥中心的功能范围不断扩大，以管理跨不同地点的各项流程。
• 同时，资料来源正从医院内的设备扩展到病患拥有的设备。
• 在部署方面，虚拟和实体指挥中心是根据使用案例和目标人口进行部署的。

弗罗斯特的观点

• 下一步的扩展将在社区层级展开，这将使各组织能够推动人口健康管理工作。
• 随着医院扩大服务范围，为居家病人提供护理，混合指挥中心将变得至关重要。
• 随着人工智慧模型向预测分析和洞察生成方向发展，新的人工智慧模型将使指挥中心能够更好地服务人口健康倡议。增加自主功能将进一步增强系统的能力。

竞争加剧

原因

• 技术进步催生了专注于特定工艺和应用场景的新兴竞争者。
• 与大多数行业一样，该行业也汇集了传统公司和新兴公司，它们之间的差异在于各自的市场进入方式。
• 随着该产业持续成长，供应商生态系统日趋成熟，邻近产业的公司也希望分一杯羹。

弗罗斯特的观点

• 目前，供应商正透过强调其人工智慧管治的成熟度来推动本地化并站稳脚跟。随着全球人工智慧政策日趋完善，我们预期大型公司将扩大地域覆盖范围，以提升基本客群。
• 该领域非常适合进行併购，因为平台公司主要寻求收购附加供应商，以改善其技术堆迭并扩大其涵盖的细分市场范围。

颠覆性技术

原因

• 新型人工智慧模型正在重新定义我们与机器的沟通方式，使机器能够自主地产生洞察力并执行任务。
• 此外，为解决资料孤岛和提高资料互通性采取的重大措施，有助于解决医疗保健领域仍存在的资料挑战。

弗罗斯特的观点

• 不断增长的资料量和新的人工智慧模型为组织提供了获取未开发资料集的途径，从而改善流程。
• 新冠疫情最初推动了指挥中心的普及，如今它已成为必需品和竞争优势。这些先进的解决方案能够帮助企业应对人员配备、安全和工作流程的挑战，同时提高营运利润率。

分析范围

• 在医院中，指挥中心是机构的中央监控和决策系统。这些分析中心根据其覆盖范围和能力，管理医院运作的各个方面。指挥中心提高了机构应对临床或营运状况的速度和效率，从而改善了临床、财务和患者体验等方面的成果。
• 指挥中心市场目前有两家公司：
• 现有指挥中心解决方案提供商
• 提供即插即用型流程效率解决方案的供应商
• 这些附加供应商可以扩展其解决方案，并帮助医院建立指挥中心。
• 本研究重点关注指挥中心的全球采用情况、各种部署模式和范围，并介绍了在该市场取得进展的主要供应商和新参与企业。
• 此外，该报告还分析了动态人工智慧以及物联网、即时定位系统 (RTLS)、云端运算、边缘运算和 5G 等其他技术在提升该市场解决方案方面所发挥的作用。报告也探讨了推动指挥中心普及的关键趋势，包括现状及未来分析、不断变化的市场需求、成长驱动因素和限制因素以及成长机会。
• 排除：由没有供应商支援的组织所建造的指挥中心

竞争环境

竞争因素

• 成本、效能、平台相容性、可扩展性、服务支援、技术、可靠性

主要竞争对手

• GE医疗、飞利浦医疗、西门子医疗、HID、LeanTaaS、Qventus、史赛克（Care.ai）、Palo Alto Networks、CenTrak、Nuance、Salesforce、霍尼韦尔、思科、Armis

其他值得关注的竞争对手

• Alcidion、关于医疗保健、Lumion、Luma Health、Amelia、NuVue、NTT Data、L&T、EQUUM Medical、Securitas Healthcare、Commonvolt、Forescout Technologies、Achara Health、Medilic Home

值得关注的收购与合併

• Stryker收购care.ai，Health Catalyst收购Lumeon，ABOUT Healthcare收购Edgility

主要竞争对手

设施管理

• CenTraK
• ARISTA
• Zebra Technologies
• Ascom
• Securitas Healthcare
• HID Global
• Asset Panda
• Sonitor
• MidMark
• Kontakt.io
• Brightly
• IBM
• Tagno

临床操作

• GE HealthCare
• LeanTaaS
• Qventus
• Medaptus
• Acidion
• Dedalus
• ABOUT Healthcare
• Health Catalyst
• Care Logistics
• Teletracking
• LST
• Stryker
• Xealth
• Security
• HID Global

赛科利达医疗保健

• Genetec
• Midmark
• ASCOM
• LENELS2
• SALTO SYSTEMS
• KISI
• VANDERBILT INDUSTRIES
• Alcatraz AI

楼宇管理

• Siemens
• Honeywell
• Schneider Electric
• Johnson Controls
• BOSCH
• Arsight
• TruStar Automation
• HARRIS Integrated Solutions
• IBM
• GE

监测

• Achala Health
• Equium Medical
• Karius Healthcare
• Current Health
• Kiwi Health
• Virtua Health
• Medically Home
• Care.ai
• TellHealth
• Diagnostic/ Radiology Operations
• Siemens Healthineers
• Philips Healthcare
• NewVue
• Ionic Health

病患管理

• RingCentral
• Talkdesk
• Luma Health
• Amelia
• LeguevKore.ai
• Five9
• Genesy
• Fabric

成长驱动因素

• 世界各地的医院都面临越来越大的财务压力，需要提高利润率，而提高营运效率的解决方案正成为医院提高收入的关键手段之一。
• 科技日新月异。直到去年，智慧决策和自主流程似乎还遥不可及。然而，大型语言模型的进步改变了技术格局，如今已有解决方案可以整合到现有工作流程中，从而提升效能。
• 要影响营运和体验，您需要对医院或医疗保健系统内的病患、安全功能和营运工作流程有 360 度的了解。
• 率先采用指挥中心基础设施的医院已经取得了积极的成果，这迫使其他医院也开始考虑采用这些方案，并考虑建立自己的指挥中心平台。
• 医疗保健系统正在积极寻求减轻供应商负担，从附加解决方案转向平台供应商，以增强其组织建立全面指挥中心基础设施的能力。
• 资料隐私和资料管理标准因地区而异，因此医疗机构和供应商需要开发可客製化的解决方案。
• 客户希望透过各种管道与他们的医疗保健提供者联繫，并期望获得量身定制的全通路体验，因此医疗保健机构必须投资于能够实现双向沟通并改善患者与提供者之间互动的解决方案。
• 医院培养箱计画和与新兴企业的伙伴关係，透过持续的指导和充满活力的生态系统，帮助企业应对业务挑战，这对于理解细微差别和建立强大的 AI 模型至关重要。
• 数位解决方案对于解决仍困扰医疗保健系统的职场暴力和人身安全威胁至关重要，而集中式通讯中心可以有效地报告和应对这些威胁。

成长抑制因素

• 在美国（数位医疗解决方案的最大市场），关税的引入影响了医院的支付能力，使得医疗机构在投资更全面的解决方案时更加谨慎。
• 各个指挥中心必须相互通讯数据，以提高医院运作的整体效率、护理服务和管理水准。为了实现这一目标，一个综合指挥中心必须与现有技术和工作流程良好地整合。
• 各组织在实现跨不同工作流程的企业级互通性方面仍面临挑战。为了建构全面的指挥中心，各组织需要提高资料互通性。
• 医疗机构往往倾向于投资那些承诺短期投资回报的解决方案，并且常常专注于与一些附加供应商合作。为了使指挥中心模式成功，他们需要投资那些已被证明具有投资回报且能够长期扩展的技术。
• 医疗机构正面临劳动力短缺的问题，包括训练有素的 IT 专家，他们能够理解新的 AI 模型并将其无缝整合到现有工作流程中。
• 评估技术升级所需的时间会为本已不堪重负的员工带来短期责任，进而导致更高的倦怠程度。

目录

调查范围

• 分析范围
• 分割
• 分段定义

成长环境：全球医院指挥中心转型

• 为什么成长变得越来越难？
• The Strategic Imperative 8（TM）
• 三大战略挑战对全球医院指挥中心产业的影响

全球医院指挥中心生态系统

• 提供者面临的挑战
• 医疗机构面临的主要挑战
• 关键问题如何影响工作流程和相关人员
• 医院需求和合格评估
• 指挥中心是迈向智慧医院的一步
• 指挥中心的演变
• 指挥中心要素
• 指挥中心模型
• 指挥中心实施的合约模式
• 指挥中心现状
• 指挥中心未来状态
• 竞争环境
• 主要竞争对手
• 所需供应商能力

全球医院指挥中心成长要素

• 成长指标
• 成长驱动因素
• 成长抑制因素
• 预测考量
• 收入预测
• 各行业收入预测
• 按地区分類的收入预测
• 收入预测分析

价格趋势和预测分析

• 收益分成
• 收入份额分析
• 供应商简介：GE医疗
• 供应商简介：西门子医疗
• 供应商简介：HID Global
• 供应商简介：RingCentral

成长要素：临床营运指挥中心

• 成长指标
• 收入预测
• 按地区分類的收入预测
• 预测分析
• 作战指挥中心的临床操作模型

成长要素：设施营运指挥中心

• 成长指标
• 收入预测
• 按地区分類的收入预测
• 预测分析
• 智慧医疗系统也需要具备环境智慧。
• 作战指挥中心模型建筑的运作与管理
• 需要协调临床和设施运营，以实现更绿色、更智慧的设施。
• 互联应用可提高吞吐量并带来更佳体验
• 客户之声：供应商想要什么

成长要素：安全指挥中心

• 成长指标
• 收入预测
• 按地区分類的收入预测
• 预测分析
• 安全指挥中心模型：实体

成长要素：病患参与指挥中心

• 成长指标
• 收入预测
• 按地区分類的收入预测
• 预测分析
• 患者参与指挥中心模型
• 客户之声：供应商想要什么

全球医院指挥中心成长机会领域

• 发展机会 1：协同作战指挥中心
• 增长机会2：网路实体安全指挥中心
• 成长机会 3：用于自动化业务流程的新型人工智慧模型
• 成长机会 4：UCaaS/CPaaS 整合病患教育

附录与后续步骤

• 成长机会带来的益处和影响
• 下一步
• 附件清单
• 免责声明

Hospital Command Centers Experiencing Transformational Growth Due to AI Advancements and Acceptance

The healthcare industry is at a tipping point, where it must balance human and technological elements to deliver an optimal level of care. While the COVID-19 pandemic exposed many cracks in the healthcare value chain, it also got the stakeholders together to invest in technology that supports remote monitoring and treatment. It also provided an opportunity for many organizations to experiment with their own versions of command centers to manage the patient pool. Since 2020, the command center has come a long way-the initial focus of command centers was on capacity optimization and virtual monitoring. With the advancements in technology and predictive capabilities, we now have solutions that encompass a wider breadth of processes.

According to the expanded definition of hospital command centers, the market encompasses the traditional clinical operations segment, as well as the newly introduced facility operations, security, and patient engagement. The clinical operation includes capacity management, patient flow, monitoring, compliance management, and staffing. Meanwhile, the facility operation focuses on asset management and building operations. The security segment aims to combine and reduce the gap between cyber-physical security, and the patient engagement segment looks to streamline patient communication across contact center operations and patient education. In an efficient care delivery environment, these workflows are important to deliver the right care to the right patient at the right time and location.

Command center implementation is one of the most extensive elements of the digital transformation journey undertaken by healthcare organizations. It requires extensive integration with various platforms and data sources, as well as the flexibility to scale with advancements in technology and increased operations. Due to this extensive requirement, organizations need to carefully select their implementation partner that can ensure an optimal return on investment in both the short- and long-term, and can chart a long-term path for growth. As for vendors, they would also need to address the change management associated with this extensive implementation and support organizations in their people and process journey. In addition, vendors must evolve with the market and ensure that their offerings remain current in the rapidly evolving technology space.

The four command center segments focus on maintaining the continuity of care while improving the utilization of the organization's resources (human and assets) and improving the stakeholder experience. Technology innovation has resulted in the platform's ability to answer more complex questions, and end users and vendors working in collaboration to achieve the desired end-state, where these four segments will integrate to support hospital operations. The study provides insights into the global implementation of command centers, different deployment models, scale of coverage, and the drivers and barriers that impact the growth of this market during the forecast period (2025 to 2029).

Revenue Forecast

The revenue estimate for the base year 2024 is $36.77 billion, with a CAGR of 12.3% for the study period 2024-2029.

The Impact of the Top 3 Strategic Imperatives on the Global Hospital Command Center Industry

Innovative Business Model

Why

• The hospital command centers have evolved from department focused to hospital and now health system wide. As the technology advances, so has the reach of command centers to manage process across different sites.
• Meanwhile, the data sources have also expanded from in-hospital devices to patient-owned devices.
• In terms of presence, virtual and physical command centers are deployed based on use cases and the population covered.

Frost Perspective

• The next expansion is at community level, which will allow organizations to advance population health management efforts.
• Hybrid command centers will become an integral part as hospitals expand their operations to meet patients at their home.
• With the new AI models, command centers will be able to better serve population health initiatives as it move towards the predictive analytics and insight generation. Adding the autonomous capabilities will further enhance capabilities of the system.

Competitive Intensity

Why

• The advancement in technology has also given birth to a host of new competitors that are focused on particular processes/use cases.
• Like most industries, this sector also has a mix of traditional players and new-age players, separated by their go-to-market approach.
• Companies in adjacent industries are also looking to get a piece from this sector as it is still growing, and vendor ecosystem is still maturing.

Frost Perspective

• Vendors are currently localized and highlights the local AI governance maturity to get a foot in the door. As global AI policies become more streamlined, we will see geographical expansion from the larger players to improve their customer base.
• The sector is ripe for M&A deals as platform players will look to acquire bolt-on vendors primarily to improve their technology stack or expand their bandwidth of segments covered.

Disruptive Technologies

Why

• The newer AI models have redefined the ways we communicate with the machines and machine's ability to generate insights and perform tasks autonomously.
• In addition, exponential steps taken to address data silos and improve data interoperability have served to address the lingering data utilization challenge in the healthcare community.

Frost Perspective

• The increasing data quantity and the newer AI models are providing organizations access to the unutilized data sets to improve processes.
• COVID-19 provided the initial push for command center adoption; however, now it has become a necessity and a competitive advantage. These advanced solutions enable organizations to address staffing, security, and workflow challenges to improve operating margins.

Scope of Analysis

• In Hospitals, Command Centers act as the central monitoring & decision system of the organization. These analytical hubs manage different aspects of hospital operations based on their coverage and capabilities. They enhance the organization's speed and efficiency in responding to clinical or operational situations, thereby improving clinical, financial, and experiential outcomes.
• The command center market include two sets of players:
• Established players with Command Center Solution
• Plug and Play vendors with Process Efficiency Solution
• These bolt-on vendors can expand their solution and support the hospitals to set up command centers.
• The study will focus on the global implementation of command centers, different deployment models, and the scale of coverage. It will profile the leading vendors and new entrants making headway in this market.
• Further, it will analyze the role of dynamic AI and other technologies like IoT, RTLS, cloud and edge computing, and 5G in augmenting the solutions in this market. In addition, we will look at the key trends driving the adoption of command centers, including current and future state analysis, evolving market requirements, growth drivers & barriers, and growth opportunities.
• Exclusion: Self-built or command centers set up by organizations themselves, without vendor support.

Competitive Environment

Competitive Factors

• Cost, performance, platform play, scalability, service support, technology, reliability

Leading Competitors

• GE HealthCare, Philips Healthcare, Siemens Healthineers, HID, LeanTaaS, Qventus, Stryker (Care.ai), Palo Alto Networks, CenTrak, Nuance, Salesforce, Honeywell, Cisco, Armis

Other Notable Competitors

• Alcidion, ABOUT Healthcare, Lumeon, Luma Health, Amelia, NewVue, NTT Data, L&T, EQUUM Medical, Securitas Healthcare, Commonvault, Forescout Technologies, Achala Health, Medically Home

Notable Acquisitions and Mergers

• Stryker acquired care.ai; Health Catalyst acquired Lumeon; ABOUT Healthcare acquires Edgility

Key Competitors

Facility Operations

• CenTraK
• ARISTA
• Zebra Technologies
• Ascom
• Securitas Healthcare
• HID Global
• Asset Panda
• Sonitor
• MidMark
• Kontakt.io
• Brightly
• IBM
• Tagno

Clinical Operations

• GE HealthCare
• LeanTaaS
• Qventus
• Medaptus
• Acidion
• Dedalus
• ABOUT Healthcare
• Health Catalyst
• Care Logistics
• Teletracking
• LST
• Stryker
• Xealth
• Security
• HID Global

Securitas Healthcare

• Genetec
• Midmark
• ASCOM
• LENELS2
• SALTO SYSTEMS
• KISI
• VANDERBILT INDUSTRIES
• Alcatraz AI

Building Operations

• Siemens
• Honeywell
• Schneider Electric
• Johnson Controls
• BOSCH
• Arsight
• TruStar Automation
• HARRIS Integrated Solutions
• IBM
• GE

Monitoring

• Achala Health
• Equium Medical
• Karius Healthcare
• Current Health
• Kiwi Health
• Virtua Health
• Medically Home
• Care.ai
• TellHealth
• Diagnostic/ Radiology Operations
• Siemens Healthineers
• Philips Healthcare
• NewVue
• Ionic Health

Patient Engagement

• RingCentral
• Talkdesk
• Luma Health
• Amelia
• Legue
• Kore.ai
• Five9
• Genesy
• Fabric

Growth Drivers

• Hospitals globally are under increasing financial stress to improve their margins. Operational efficiency solutions are being looked at as one of the key enablers for hospitals to adopt and improve their bottom line.
• Technology is evolving rapidly. Intelligent decision-making and autonomous process were considered distant till last year. However, the advancement of large-language models changed the technology landscape and now we have solutions that can integrate in existing workflows to improve performance.
• To create operational and experiential impact there is a need for 360-degree view of patients, security features, and operational workflows within a hospital and within a healthcare system.
• Implementation of command center infrastructure in early adopters has resulted in positive outcomes, forcing other hospitals to think on these lines and explore the command center platform for their organization.
• Healthcare systems are actively looking to reduce their vendor load. In doing so, they are transitioning from bolt-on solutions to platform vendors that enhances the organization's capability to build a comprehensive command center infrastructure.
• Geographical variations in data privacy and data management standards require healthcare institutions and vendors to develop customizable solutions.
• Customers are looking to connect with healthcare providers through different channels and expect omni-channel experience to suit their needs. Hence, health systems need to invest in solutions that enable two-way communication between patients and providers and improve engagement.
• Hospital incubator programs or start-up partnerships allow companies targeting operational challenges to flourish through continuous mentorship and dynamic ecosystems. These ecosystems are essential to understand nuances and build a robust AI model.
• Digital solutions are becoming essential to address workplace violence and physical security that are still plaguing the healthcare system. A centralized communication hub could ensure efficient reporting and response to these threats.

Growth Restraints

• In the United States (largest market for digital health solutions), the introduction of tariffs impacts hospital's affordability. Healthcare institutions are becoming cautious with their investment strategy in more comprehensive solutions.
• Segment specific command centers need to communicate data with each other to enhance the overall efficiency, care delivery, and management of hospital operations. This would require the overarching command center to integrate well with existing technologies and in workflows.
• Organizations are still struggling to achieve enterprise-wide interoperability across different workflows. To build an overarching command center, organizations need to improve their data interoperability.
• Healthcare organizations are known to spend on solutions with short-term ROI potential leading to focus on bolt-on vendors. For a successful command center model, they would need to invest in technology that shows proven ROI path and scalability in the long-term.
• Healthcare organizations struggle with the lack of workforce including trained IT specialists that understand newer AI models and can seamlessly integrate them in the existing workflows.
• The time necessary to invest in assessing a technology upgrade will put short-term responsibility on an already burdened workforce leading to higher more burnouts.

Table of Contents

Research Scope

• Scope of Analysis
• Segmentation
• Segment Definition

Growth Environment: Transformation in Global Hospital Command Centers

• Why is it Increasingly Difficult to Grow?
• The Strategic Imperative 8™
• The Impact of the Top 3 Strategic Imperatives on the Global Hospital Command Center Industry

Ecosystem in Global Hospital Command Centers

• Key Challenge for Providers
• Key Challenges for the Healthcare Organization
• Impact of Key Challenges on Workflows and Stakeholders
• Hospital Needs and Eligibility Assessment
• Command Center as a Step to Smart Hospitals
• Evolution of Command Centers
• Command Center Elements
• Command Center Models
• Contractual Models for Command Center Adoption
• Command Center: Current State
• Command Center: Future State
• Competitive Environment
• Key Competitors
• Requisite Vendor Capabilities

Growth Generator in Global Hospital Command Centers

• Growth Metrics
• Growth Drivers
• Growth Restraints
• Forecast Considerations
• Revenue Forecast
• Revenue Forecast by Vertical
• Revenue Forecast by Region
• Revenue Forecast Analysis

Pricing Trends and Forecast Analysis

• Revenue Share
• Revenue Share Analysis
• Vendor Profile: GE Healthcare
• Vendor Profile: Siemens Healthineers
• Vendor Profile: HID Global
• Vendor Profile: RingCentral

Growth Generator: Clinical Operations Command Centers

• Growth Metrics
• Revenue Forecast
• Revenue Forecast by Region
• Forecast Analysis
• Operational Command Centers Model: Clinical Operations

Growth Generator: Facility Operations Command Centers

• Growth Metrics
• Revenue Forecast
• Revenue Forecast by Region
• Forecast Analysis
• Smart Healthcare Systems Need to be Environmentally Smarter
• Operational Command Centers Model: Building Operations
• Need for Synchronized Clinical and Facility Operations for Greener Smarter Facilities
• Connected Applications to Increase Throughput and Improve Experience
• Voice of Customer: What Provider Wants

Growth Generator: Security Command Centers

• Growth Metrics
• Revenue Forecast
• Revenue Forecast by Region
• Forecast Analysis
• Security Command Center Model: Physical

Growth Generator: Patient Engagement Command Centers

• Growth Metrics
• Revenue Forecast
• Revenue Forecast by Region
• Forecast Analysis
• Patient Engagement Command Center Model
• Voice of Customer: What Provider Wants

Growth Opportunity Universe in Global Hospital Command Center

• Growth Opportunity 1: Coordinated Operations Command Center
• Growth Opportunity 2: Cyber-Physical Security Command Center
• Growth Opportunity 3: Newer AI Models to Automate Operations
• Growth Opportunity 4: UCaaS/CPaaS to Integrate Patient Education

Appendix & Next Steps

• Benefits and Impacts of Growth Opportunities
• Next Steps
• List of Exhibits
• Legal Disclaimer