 |
市场调查报告书
商品编码
1953310
职场和视讯会议投资重点Investment Priorities for the Workplace and Video Conferencing |
||||||
Frost & Sullivan公司对企业领导者和IT决策者的调查的主要发现
现代职场正在经历快速变革，不再只关注入住率等传统指标，而是更重视效率和体验。企业意识到，成功不仅仅在于填满座位；他们将职场视为驱动绩效的基石。体验已成为新的标准。
这演变的核心在于会议空间。曾经仅具备基本影像功能的会议室，如今正转型为智慧协作中心，成为利用先进技术提升生产力和整体性的响应式环境。人工智慧正成为推动这项转变的关键因素。儘管大多数公司仍处于人工智慧应用的早期阶段，但其潜力显而易见。同时，技术策略正从孤立的硬体采购转向整合设备、软体和服务的互联生态系统。这种方法优先考虑可管理性和以使用者为中心，确保技术能够在各种平台和环境中无缝运作。
Frost & Sullivan的调查团队分析了新兴的工作实践和技术，以展望未来工作的新模式。我们2025年的资讯科技决策者（ITDM）调查深入剖析了终端用户组织在统一通讯（UCC）方面的投资重点。本分析重点在于职场环境和视讯会议，并辅以关于整合通讯即服务（UCaaS）、通讯平台即服务（CPaaS）、第一线解决方案以及各行业垂直领域的研究报告。此外，该报告还呈现了ITDM调查中关于云端运算、物联网（IoT）、人工智慧（AI）、身临其境型技术和元宇宙技术的相关人工智慧和永续性发现。
目录
调查范围
- 调查目标和调查方法
- 职场新趋势
- 工作的演变
- 主要发现
职场转型
- 职场经验是首要考虑因素
- 关键技术投资领域：人工智慧位居榜首
- 随着人工智慧投资成为首要任务，经营团队的影响力日益增强。
- 关注环境、社会及公司治理（ESG）与永续性
- 混合办公模式成为主流
- 办公室策略转向体验和柔软性
- UC软体投资
- 加大对通讯和协作工具的投资
- IT/电信挑战
人工智慧应用及用例
- 企业人工智慧应用已超越概念验证阶段
- 人工智慧成熟度细分
- 提高营运效率是人工智慧投资的关键驱动因素。
- 评估投资报酬率和安全问题是关键挑战。
- 人工智慧在各个业务职能中的应用
- 人工智慧功能在协作工具中的重要性
- 为人工智慧付费的意愿
投资视讯会议
- 电信设备投资计划
- 视讯会议集成
- 会议室的主要设备
- 会议室视讯会议设备的关键选择标准
- 会议室视讯会议设备的主要特点
- 人工智慧在会议室中的重要性
- 受访者属性
- 受访者人口统计特征，全球，2025 年
附录
- 成长机会驱动Growth Pipeline Engine™
- 为什么成长变得越来越困难
- The Strategic Imperative 8（TM）
下一步
- 成长机会的益处和影响
- 下一步
- 图表清单
Key Findings from Frost & Sullivan's Survey of Business Leaders and IT Decision-makers
The modern workplace is undergoing a rapid transformation, moving beyond traditional metrics of occupancy to focus on effectiveness and experience. Organizations have realized that simply filling seats does not drive outcomes; instead, the workplace is now seen as a performance enabler, where experience is the new currency.
Central to this evolution is the meeting space. Once defined by basic video capabilities, meeting rooms are becoming intelligent collaboration hubs-responsive environments that leverage advanced technology to foster productivity and inclusivity. AI is emerging as a critical driver of this transformation. While most enterprises remain in early stages of AI maturity, the potential is clear. At the same time, technology strategies are moving away from siloed hardware purchases toward connected ecosystems that integrate devices, software, and services. This approach prioritizes manageability and user-centricity, ensuring that technology works seamlessly across platforms and environments.
Frost & Sullivan's research team analyzes emerging work practices and technologies that address the new future of work. Frost & Sullivan's 2025 information technology decision-maker (ITDM) surveys provide insights into end-user organizations' UCC investment priorities. This analysis specifically presents findings related to workplace and video conferencing and is complemented by additional survey-based reports on unified communications-as-a-service (UCaaS), communications platform-as-a-service (CPaaS), frontline solutions, and various verticals. In addition, this report also presents results related to AI and sustainability from a survey of ITDMs on cloud, IoT, AI, immersive, and metaverse technologies.
Table of Contents
Research Scope
- Research Objectives and Methodology
- Emerging Workplace Trends
- Evolution of Work
- Key Findings
Workplace Transformation
- Workplace Experience is a Top Priority
- Leading Technology Investment Areas: AI Tops the List
- C-suite Influence Grows as AI investments Become a Top Priority
- Focus on ESG and Sustainability
- Hybrid Work Will Remain the Dominant Model
- Office Strategy Shifts Toward Experience and Flexibility
- UC Software Investments
- Growing Investments in Communications and Collaboration Tools
- IT/Telecom Department Challenges
AI Adoption and Use Cases
- Enterprise AI Deployments Move Beyond Proof-of-Concept Stage
- AI Maturity Segmentation
- Improving Operational Efficiency is a Key Driver for AI Investments
- Ability to Assess ROI and Security Concerns are Key Challenges
- AI Deployments Across Business Functions
- Importance of AI Features in Collaboration Tools
- Willingness to Pay for AI
Video Conferencing Investments
- Communication Device Investment Plans
- Video Meetings Technology Consolidation
- Top Devices in Meeting Rooms
- Top Selection Criteria for Room Video Conferencing Devices
- Key Capabilities for Room Video Conferencing Devices
- Significance of AI in Meeting Rooms
- Respondent Demographics
- Respondent Demographics, Global 2025
Appendix
- Growth Opportunities Fuel the Growth Pipeline Engine(TM)
- Why Is It Increasingly Difficult to Grow?
- The Strategic Imperative 8(TM)
Next Steps
- Benefits and Impacts of Growth Opportunities
- Next Steps
- List of Exhibits
