工作方法的演进的相关调查

混合办公已成为现代职场的基石。许多员工正在实践混合办公，即使是主要在办公室工作的受访者，也经常与在家工作或其他地点工作的同事、合作伙伴和客户合作。

组织必须培育高效包容的职场文化，并应对混合办公模式可能带来的沟通、效率、生产力和培训方面的课题。高效的混合办公模式依赖各种软体和硬件，这为职场工具和技术带来了新的需求和要求。

人工智慧工具，尤其是大规模语言模型 (LLM) 的快速普及，是塑造现代工作方式的重要因素。人工智慧工具既有前景，也存在不确定性，需要明确的指导才能有效地将其融入工作流程。本次调查也探讨了员工对在工作中使用人工智慧的看法，以及他们的雇主是否提供人工智慧培训指导。

本报告也聚焦在员工对如何因应混合工作环境的看法。本次调查涵盖了超过 3,000 名员工，涵盖各种规模的公司、不同的职位和职能。

市场趋势

在过去一週内，在工作中使用过人工智慧的员工比例较上次调查增加了 14 个百分点，目前达到 63%。超过一半（58%）的受访者认为人工智慧可以帮助他们完成工作，同样有 58% 的受访者对人工智慧在工作场所的应用持正面态度。

近三分之二的受访者表示，他们目前的工作安排与他们偏好的工作安排相符。完全远距办公的员工对他们的工作安排最为满意，而完全在办公室办公的员工满意度最低。受访者对理想的工作安排有很大差异，满意度取决于能否选择符合自身需求和偏好的工作安排。

研究领域

• 法国、德国、印度、日本、英国和美国的混合办公行为趋势
• 小型、中型、大型和超大型公司之间的差异
• 超过 3,000 名在工作日使用笔记型电脑或桌上型电脑以及在家、办公室或两者兼而有之办公的员工的态度

目录

• 引言/方法论
• 执行摘要
• 工作场所中的人工智慧
• 工作模式和地点
• 办公室办公：办公桌和办公桌预订
• 办公室办公：科技使用
• 面对面会议 vs. 虚拟会议
• 远距办公：工作环境与科技采用
• 软体和虚拟解决方案
• 职场准备 (Workplace Readiness)
• 结论

Hybrid working is now a cornerstone of the contemporary work landscape. A large proportion of the workforce is hybrid, and respondents who are primarily office-based often collaborate with colleagues, partners, and clients who are working from home offices or other locations.

Organisations must work to foster productive and cohesive work cultures, and counter the potential difficulties relating to communication, efficiency, productivity, or training that can emerge in hybrid arrangements. Productive hybrid work models rely on a range of software and hardware, creating new demands for and upon work tools and technologies.

The rapid expansion of AI tools (particularly LLMs - Large Language Models) represents a significant force shaping contemporary work life. AI tools hold promise and uncertainty, and clarity is needed on successfully incorporating them into work processes. This research addresses employee perspectives on using AI for work purposes, and the provision of AI training and guidance from employers.

This research also focuses on the views of employees and how they navigate hybrid work environments. The sample base covers more than 3,000 people, ensuring good coverage of all sizes of organisation, as well as employee seniority and job roles.

This was an online survey, and the sample was equally split between France, Germany, India, Japan, the UK and the US. The report provides insight into the differences and similarities across these markets, particularly in relation to work arrangements, facilities, and meetings.

Market Trends:

The number of employees who had used AI for work purposes within the past week has increased by 14 percentage points since the previous research wave, now sitting at 63%. Over half (58%) of the sample feel that AI can be helpful in completing work tasks, and the same figure (58%) feel positive about the use of AI in the workplace.

For two-thirds of respondents, their current work arrangement matches their preferred work arrangement. Satisfaction with one's current work arrangement is highest among fully remote workers and lowest among fully office-based workers. Among the sample, there is no one 'ideal' work arrangement; rather, employee satisfaction is linked to the ability to choose an arrangement aligned with one's needs and preferences.

Areas Explored:

• Behaviours surrounding hybrid working across France, Germany, India, Japan, the UK and the US.
• Differences between small, medium, large and largest enterprises.
• Attitudes of more than 3,000 employees, who use a computer (laptop or desktop) during their working day, and work from home (WFH), from the office (WFO), or a combination of the two.

Did you know?

Futuresource has been carrying out specialist primary market research for more than 30 years, uncovering strategically significant insights and trends. This publication is one in a series of research reports, produced to provide businesses with a fully rounded view of the commercial market.

Any business operating within the enterprise technology space will benefit from this report, particularly:

• Manufacturers and their suppliers
• Intermediaries and supply chain
• Retailers
• Enterprise technology market strategists, marketing and sales professionals
• Investors

Table of Contents

• Introduction & Methodology
• Executive Summary
• AI Use in the Workforce
• Working Patterns and Locations
• Office-based Working: Desks and Desk Booking
• Office-based Working: Technology Usage
• In-person and Virtual Meetings
• Remote Working: Working Spaces and Adoption of Technology
• Software and Virtual Solutions
• Workplace Preparedness
• Conclusion