个案管理软体市场机会、成长动力、产业趋势分析与预测 2025-2034

2024 年全球案件管理软体市场价值为 74 亿美元，预计 2025 年至 2034 年期间的复合年增长率将达到 9.6%。法律、医疗保健和公共安全领域的组织越来越多地转向自动化案件管理解决方案，以简化案件处理。文件、合规性和工作流程自动化日益复杂，推动了这项需求。数位解决方案已成为高效案件追踪、记录和决策的必需品。随着对经济实惠且可扩展的解决方案的需求不断增长，基于云端的案例管理软体正在获得显着的关注。公司正在利用这些工具来提高营运效率、管理工作流程并确保无缝协调。由于云端运算的成本效益、安全性和灵活性，其采用率正在上升。寻求更好的资料安全性和合规性的企业正在整合人工智慧驱动的加密和多因素身份验证来保护敏感资讯。

案例管理软体分为解决方案和服务。 2024 年，解决方案部门贡献了超过 50 亿美元的收入，预计到 2034 年将超过 100 亿美元。各组织正在投资自动化文件处理、工作流程优化和允许即时资料存取和修改的协作工具。该公司还将案例管理应用程式整合到企业软体中，以改善营运决策。自动化正成为优先事项，企业更喜欢集中式案件处理平台，而不是多个不同的系统。企业需要专业咨询，寻求与现有基础设施相适应的客製化实施方案。此外，我们还推出了培训计划，以确保用户最大限度地提高生产力和系统效率，并提供维护和支援服务，以提高整体软体效能。

根据部署，市场分为基于云端的模型和内部部署的模型。 2024 年，基于云端的解决方案将占据近 60% 的市场份额，预计将迅速扩张。企业青睐基于云端的软体，因为它具有可扩展性、成本效益和易于更新的特性。基于订阅的定价模式消除了前期基础设施费用，同时提供了持续的改善。公共云端供应商整合基于人工智慧的安全措施来防止资料洩露，从而推动更广泛的采用。然而，由于严格的合规性要求和资料主权问题，大型企业和政府实体仍然依赖内部部署。儘管内部部署系统安全性很强，但其初始成本较高，因此对于较小的公司来说不太可行。

案件管理软体应用于各个领域，包括法律、医疗保健、政府和客户服务。 2024 年，事件管理部门占据市场主导地位，创造超过 17 亿美元的收入。企业使用这些工具进行自动报告、追踪和改进协作，以缩短解决时间。律师事务所正在投资工作流程自动化，以优化文件起草、通讯和研究流程。医疗保健组织利用个案管理软体进行病患追踪、护理计画制定和合规性监控。公司还将这些工具整合到客户服务营运中，以便透过自动票务和即时报告有效地管理支援请求。

2024 年，北美将以 40% 的份额占据市场主导地位，其中美国在采用方面发挥关键作用。公共部门向自动化工作流程系统的转变正在加速对数位案例管理解决方案的需求。对法规遵循、人工智慧驱动的自动化和基于云端的基础设施的日益关注正在改变各行各业的案例管理。

目录

第一章：方法论与范围

• 研究设计
  • 研究方法
  • 资料收集方法
• 基础估算与计算
  • 基准年计算
  • 市场估计的主要趋势
• 预测模型
• 初步研究与验证
  • 主要来源
  • 资料探勘来源
• 市场定义

第二章：执行摘要

第三章：行业洞察

• 产业生态系统分析
• 供应商格局
  • 平台提供者
  • 技术整合商
  • 经销商
  • 最终用途
• 利润率分析
• 技术与创新格局
• 重要新闻和倡议
• 案例研究
• 价格趋势分析
• 专利分析
• 监管格局
• 衝击力
  • 成长动力
    • 案件处理自动化的需求日益增长
    • 基于云端的案件管理软体的采用率不断上升
    • 案例管理解决方案中的人工智慧和机器学习的集成
    • 法律、医疗保健和政府部门的需求不断增长
  • 产业陷阱与挑战
    • 对资料安全和合规性的担忧
    • 实施和整合成本高
• 成长潜力分析
• 波特的分析
• PESTEL 分析

第四章：竞争格局

• 介绍
• 公司市占率分析
• 竞争定位矩阵
• 战略展望矩阵

第五章：市场估计与预测：按组件，2021 - 2034 年

• 主要趋势
• 解决方案
• 服务
  • 咨询服务
  • 实施和整合服务
  • 培训和支援服务

第六章：市场估计与预测：依部署模型，2021 - 2034 年

• 主要趋势
• 本地
• 基于云端

第七章：市场估计与预测：依组织规模，2021 - 2034 年

• 主要趋势
• 大型企业
• 中小企业

第八章：市场估计与预测：按应用，2021 - 2034 年

• 主要趋势
• 事件管理
• 调查管理
• 法律案件管理
• 患者个案管理
• 服务请求管理
• 其他的

第九章：市场估计与预测：依最终用途，2021 - 2034 年

• 主要趋势
• 卫生保健
• 政府
• 金融服务业
• 资讯科技和电信
• 零售与电子商务
• 製造业
• 合法的
• 其他的

第十章：市场估计与预测：按地区，2021 - 2034 年

• 主要趋势
• 北美洲
  • 我们
  • 加拿大
• 欧洲
  • 英国
  • 德国
  • 法国
  • 西班牙
  • 义大利
  • 俄罗斯
  • 北欧人
• 亚太地区
  • 中国
  • 印度
  • 日本
  • 韩国
  • 澳新银行
  • 东南亚
• 拉丁美洲
  • 巴西
  • 墨西哥
  • 阿根廷
• 中东及非洲
  • 阿联酋
  • 南非
  • 沙乌地阿拉伯

第 11 章：公司简介

• Appian
• Clio
• Everlaw
• Filevine
• Hyland Software
• IBM
• Intellect
• i-Sight
• Microsoft
• MyCase
• NetDocuments
• Nuance Communications
• OpenText
• Pegasystems
• Resolver
• Salesforce
• ServiceNow
• SmartAdvocate
• Tyler Technologies
• Wolters Kluwer

The Global Case Management Software Market was valued at USD 7.4 billion in 2024 and is expected to expand at a 9.6% CAGR between 2025 and 2034. Organizations across legal, healthcare, and public safety sectors are increasingly turning to automated case management solutions to streamline case handling. The rising complexities in documentation, compliance, and workflow automation are driving this demand. Digital solutions have become a necessity for efficient case tracking, documentation, and decision-making. With the growing need for budget-friendly and scalable solutions, cloud-based case management software is gaining significant traction. Companies are leveraging these tools to enhance operational efficiency, manage workflows, and ensure seamless coordination. Cloud-based adoption is rising due to its cost-effectiveness, security, and flexibility. Businesses seeking better data security and compliance are integrating AI-driven encryption and multi-factor authentication to safeguard sensitive information.

Case management software is categorized into solutions and services. In 2024, the solution segment contributed over USD 5 billion in revenue and is projected to surpass USD 10 billion by 2034. Organizations are investing in automated document handling, workflow optimization, and collaborative tools that allow real-time data access and modification. Companies are also integrating case management applications into enterprise software to improve operational decision-making. Automation is becoming a priority, with businesses preferring centralized case-handling platforms over multiple disparate systems. Professional consultation is in demand, with firms seeking tailored implementations that align with existing infrastructure. Additionally, training programs are being introduced to ensure users maximize productivity and system efficiency, alongside maintenance and support services to enhance overall software performance.

Based on deployment, the market is divided into cloud-based and on-premises models. In 2024, cloud-based solutions accounted for nearly 60% of the market and are anticipated to expand rapidly. Enterprises favor cloud-based software for its scalability, cost efficiency, and ease of updates. Subscription-based pricing models eliminate upfront infrastructure expenses while offering continuous improvements. Public cloud providers integrate AI-based security measures to prevent data breaches, driving greater adoption. Large enterprises and government entities, however, continue to rely on on-premises deployment due to strict compliance requirements and data sovereignty concerns. Despite its robust security, on-premises systems involve high initial costs, making them less feasible for smaller firms.

Case management software is applied across various sectors, including legal, healthcare, government, and customer service. In 2024, the incident management segment dominated the market, generating over USD 1.7 billion in revenue. Businesses use these tools for automated reporting, tracking, and improved collaboration to reduce resolution times. Legal firms are investing in workflow automation to optimize document drafting, correspondence, and research processes. Healthcare organizations utilize case management software for patient tracking, care plan development, and compliance monitoring. Companies are also integrating these tools into customer service operations to manage support requests efficiently through automated ticketing and real-time reporting.

North America led the market with a 40% share in 2024, with the US playing a key role in adoption. The public sector's shift toward automated workflow systems is accelerating the demand for digital case management solutions. The increasing focus on regulatory compliance, AI-driven automation, and cloud-based infrastructure is transforming case management across industries.

Table of Contents

Chapter 1 Methodology & Scope

• 1.1 Research design
  • 1.1.1 Research approach
  • 1.1.2 Data collection methods
• 1.2 Base estimates and calculations
  • 1.2.1 Base year calculation
  • 1.2.2 Key trends for market estimates
• 1.3 Forecast model
• 1.4 Primary research & validation
  • 1.4.1 Primary sources
  • 1.4.2 Data mining sources
• 1.5 Market definitions

Chapter 2 Executive Summary

• 2.1 Industry 360° synopsis, 2021 - 2034

Chapter 3 Industry Insights

• 3.1 Industry ecosystem analysis
• 3.2 Supplier landscape
  • 3.2.1 Platform provider
  • 3.2.2 Technology integrators
  • 3.2.3 Distributors
  • 3.2.4 End use
• 3.3 Profit margin analysis
• 3.4 Technology & innovation landscape
• 3.5 Key news & initiatives
• 3.6 Case study
• 3.7 Pricing trend analysis
• 3.8 Patent analysis
• 3.9 Regulatory landscape
• 3.10 Impact forces
  • 3.10.1 Growth drivers
    • 3.10.1.1 Growing need for automation in case handling
    • 3.10.1.2 Rising adoption of cloud-based case management software
    • 3.10.1.3 Integration of AI and machine learning in case management solutions
    • 3.10.1.4 Increasing demand in legal, healthcare, and government sectors
  • 3.10.2 Industry pitfalls & challenges
    • 3.10.2.1 Concerns regarding data security and compliance
    • 3.10.2.2 High implementation and integration costs
• 3.11 Growth potential analysis
• 3.12 Porter's analysis
• 3.13 PESTEL analysis

Chapter 4 Competitive Landscape, 2024

• 4.1 Introduction
• 4.2 Company market share analysis
• 4.3 Competitive positioning matrix
• 4.4 Strategic outlook matrix

Chapter 5 Market Estimates & Forecast, By Component, 2021 - 2034 ($Bn)

• 5.1 Key trends
• 5.2 Solution
• 5.3 Services
  • 5.3.1 Consulting services
  • 5.3.2 Implementation & integration services
  • 5.3.3 Training & support services

Chapter 6 Market Estimates & Forecast, By Deployment Model, 2021 - 2034 ($Bn)

• 6.1 Key trends
• 6.2 On-premises
• 6.3 Cloud-based

Chapter 7 Market Estimates & Forecast, By Organization Size, 2021 - 2034 ($Bn)

• 7.1 Key trends
• 7.2 Large enterprises
• 7.3 SME

Chapter 8 Market Estimates & Forecast, By Application, 2021 - 2034 ($Bn)

• 8.1 Key trends
• 8.2 Incident management
• 8.3 Investigation management
• 8.4 Legal case management
• 8.5 Patient case management
• 8.6 Service request management
• 8.7 Others

Chapter 9 Market Estimates & Forecast, By End Use, 2021 - 2034 ($Bn)

• 9.1 Key trends
• 9.2 Healthcare
• 9.3 Government
• 9.4 BFSI
• 9.5 IT & telecommunications
• 9.6 Retail & e-commerce
• 9.7 Manufacturing
• 9.8 Legal
• 9.9 Others

Chapter 10 Market Estimates & Forecast, By Region, 2021 - 2034 ($Bn)

• 10.1 Key trends
• 10.2 North America
  • 10.2.1 U.S.
  • 10.2.2 Canada
• 10.3 Europe
  • 10.3.1 UK
  • 10.3.2 Germany
  • 10.3.3 France
  • 10.3.4 Spain
  • 10.3.5 Italy
  • 10.3.6 Russia
  • 10.3.7 Nordics
• 10.4 Asia Pacific
  • 10.4.1 China
  • 10.4.2 India
  • 10.4.3 Japan
  • 10.4.4 South Korea
  • 10.4.5 ANZ
  • 10.4.6 Southeast Asia
• 10.5 Latin America
  • 10.5.1 Brazil
  • 10.5.2 Mexico
  • 10.5.3 Argentina
• 10.6 MEA
  • 10.6.1 UAE
  • 10.6.2 South Africa
  • 10.6.3 Saudi Arabia

Chapter 11 Company Profiles

• 11.1 Appian
• 11.2 Clio
• 11.3 Everlaw
• 11.4 Filevine
• 11.5 Hyland Software
• 11.6 IBM
• 11.7 Intellect
• 11.8 i-Sight
• 11.9 Microsoft
• 11.10 MyCase
• 11.11 NetDocuments
• 11.12 Nuance Communications
• 11.13 OpenText
• 11.14 Pegasystems
• 11.15 Resolver
• 11.16 Salesforce
• 11.17 ServiceNow
• 11.18 SmartAdvocate
• 11.19 Tyler Technologies
• 11.20 Wolters Kluwer