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市场调查报告书
商品编码
1758114

全球对话商务市场

Conversational Commerce
出版日期: | 出版商: Global Industry Analysts, Inc. | 英文 201 Pages | 商品交期: 最快1-2个工作天内

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简介目录

预计到 2030 年全球对话商务市场规模将达到 569 亿美元

全球对话式商务市场规模预计在2024年为172亿美元，预计到2030年将达到569亿美元，在2024-2030年的分析期内，复合年增长率为22.1%。聊天机器人是本报告分析的细分市场之一，预计其复合年增长率为19.9%，到分析期结束时将达到329亿美元。智慧虚拟助理细分市场在分析期间的复合年增长率预计为25.6%。

美国市场预计将达到 45 亿美元，中国市场复合年增长率将达到 21.0%

美国对话式商务市场规模预估2024年达到45亿美元。预计到2030年，作为世界第二大经济体的中国市场规模将达到88亿美元，在2024-2030年的分析期间内，复合年增长率为21.0%。其他值得关注的区域市场包括日本和加拿大，预计在分析期间内，这两个市场的复合年增长率分别为19.9%和19.3%。在欧洲，预计德国市场的复合年增长率约为15.4%。

全球对话商务市场－主要趋势与驱动因素摘要

对话商务如何重新定义数位购物体验

对话式商务正在重塑消费者与品牌的互动方式，将通讯平台、语音助理和人工智慧聊天机器人融入线上购物体验中。用户不再只是浏览静态产品列表，而是透过 WhatsApp、Facebook Messenger、微信以及 Alexa 和 Google Assistant 等语音平台与商家进行即时互动对话。这些互动个人化、即时，并深入融入客户偏好的数位环境，不仅提供产品发现，还可透过单一对话介面完成付款、支援和再次下单等操作。

对话式商务的独特之处在于，它能够在数位生态系统中模拟店内购物的个人化体验。消费者可以查询商品库存，根据过往行为获得产品推荐，并轻鬆完成金融服务或奢侈品等复杂的购买流程。这些流畅的体验能够提升参与度，减少决策阻力，并且通常能够带来比传统电商介面更高的转换率。

人工智慧和通讯平台如何为这个新零售领域提供动力？

人工智慧是对话式商务的核心，能够实现智慧、情境感知的回应和决策支援。自然语言处理 (NLP) 和机器学习使聊天机器人和虚拟助理能够解读使用者意图、推荐相关产品并处理售后咨询。随着时间的推移，这些系统会根据客户互动不断优化回应，打造更个人化和更​​有效率的购物体验。

无论是公共平台还是专有平台，通讯平台都是这些对话得以进行的基础设施。与支付网关、库存资料库和 CRM 系统的集成，实现了聊天视窗内无缝的端到端商务。例如，浏览护肤产品的用户可以收到成分推荐、完成交易并接收配送更新。这些功能正在将通讯应用程式转变为提供全方位服务的零售环境，尤其是在行动优先的市场中，消费者在通讯应用程式上花费的时间比在传统网站上花费的时间更多。

哪些产业使用案例和消费者细分正在推动采用？

对话式商务已广泛应用于时尚、美妆、电子、银行和外送等产业。 DTC品牌正利用对话式商务提供即时聊天支援和促销推播，以减少购物车放弃率。在食品饮料行业，聊天机器人允许用户重新订购心仪商品、客製化餐点和预订外带。金融机构也正在利用对话式介面，为数位优先客户提供帐户存取、个人化理财建议和小额投资选项。

这种方式尤其吸引那些注重即时满足、个人化服务和数位化便利的年轻一代、行动原生消费者。 Z世代和千禧世代是聊天购物最活跃的用户，而老年消费者则越来越多地接受语音购物，因为它无需动手即可完成。在亚洲和拉丁美洲市场，语音购物的普及速度正在加快，这在很大程度上得益于微信、LINE和KakaoTalk等超级应用的主导地位。这种区域差异凸显了在地化对话策略和平台伙伴关係对于进入新市场的品牌的重要性。

哪些因素推动了对话商务市场的成长？

对话式商务市场的成长源自于多种趋势的融合，这些趋势植根于行动优先的互动、人工智慧的普及以及对超个人化客户体验的需求。核心驱动力在于全球范围内，通讯已成为首选沟通管道，能够实现始终在线的双向品牌互动。人工智慧主导的聊天介面和自然语言处理 (NLP) 技术的兴起正在提升回应速度，使品牌能够以最少的人工投入扩大客户参与。

与支付、库存系统和客户资料平台的整合，将对话转化为交易途径，简化了发现和转换。此外，在饱和的电子商务环境中脱颖而出的需求，促使品牌采用情境关键字作为更深入的互动和客户维繫策略。语音助理的日益普及，加上语音语音辨识准确率的提高，正在进一步将对话式商务扩展到免持购物场景。这些因素共同改变了消费者在即时数位环境中购买、咨询和与品牌互动的方式。

部分

类型（聊天机器人、智慧虚拟助理）；部署（本地部署、云端基础部署）；组织规模（大型企业、中小型企业）；垂直产业（医疗保健与生命科学、零售与电子商务、IT与电信、媒体与娱乐、其他）

受访公司范例（值得关注的37家公司）

  • Ada Support Inc.
  • Amazon Web Services（AWS）
  • Apple Inc.
  • Bold360（by LogMeIn）
  • Cognigy GmbH
  • Drift.com, Inc.
  • Freshworks Inc.
  • Google LLC
  • Haptik Inc.
  • IBM Corporation
  • Intercom, Inc.
  • LivePerson, Inc.
  • Microsoft Corporation
  • Nuance Communications
  • Oracle Corporation
  • Pypestream Inc.
  • Salesforce.com, Inc.
  • SnatchBot Ltd.
  • Twilio Inc.
  • Zendesk, Inc.

人工智慧集成

我们正在利用可操作的专家内容和人工智慧工具来改变市场和竞争情报。

Global 特定产业SLM 的典型规范，而是建立了一个从全球专家收集的内容库，其中包括视讯录影、部落格、搜寻引擎研究以及大量的公司、产品/服务和市场数据。

关税影响係数

全球产业分析师根据公司总部所在国家、製造地、进出口状况（成品和原始OEM）预测其竞争态势的变化。这种复杂且多面向的市场动态预计将以多种方式影响竞争对手，包括销货成本成本 (COGS) 上升、盈利下降、供应链重组以及其他微观和宏观市场动态。

目录

第一章调查方法

第二章执行摘要

  • 市场概览
  • 主要企业
  • 市场趋势和驱动因素
  • 全球市场展望

第三章市场分析

  • 美国
  • 加拿大
  • 日本
  • 中国
  • 欧洲
  • 法国
  • 德国
  • 义大利
  • 英国
  • 其他欧洲国家
  • 亚太地区
  • 其他地区

第四章 竞赛

简介目录
Product Code: MCP36609

Global Conversational Commerce Market to Reach US$56.9 Billion by 2030

The global market for Conversational Commerce estimated at US$17.2 Billion in the year 2024, is expected to reach US$56.9 Billion by 2030, growing at a CAGR of 22.1% over the analysis period 2024-2030. Chatbots, one of the segments analyzed in the report, is expected to record a 19.9% CAGR and reach US$32.9 Billion by the end of the analysis period. Growth in the Intelligent Virtual Assistants segment is estimated at 25.6% CAGR over the analysis period.

The U.S. Market is Estimated at US$4.5 Billion While China is Forecast to Grow at 21.0% CAGR

The Conversational Commerce market in the U.S. is estimated at US$4.5 Billion in the year 2024. China, the world's second largest economy, is forecast to reach a projected market size of US$8.8 Billion by the year 2030 trailing a CAGR of 21.0% over the analysis period 2024-2030. Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at a CAGR of 19.9% and 19.3% respectively over the analysis period. Within Europe, Germany is forecast to grow at approximately 15.4% CAGR.

Global Conversational Commerce Market - Key Trends & Drivers Summarized

How Is Conversational Commerce Redefining the Digital Shopping Experience?

Conversational commerce is reshaping how consumers interact with brands by merging messaging platforms, voice assistants, and AI-powered chatbots into the online buying journey. Instead of browsing through static product listings, users are engaging with businesses through real-time, interactive conversations on platforms like WhatsApp, Facebook Messenger, WeChat, and voice-based channels like Alexa and Google Assistant. These interactions are personalized, instantaneous, and deeply integrated into the customer’s preferred digital environment-offering not only product discovery but also payments, support, and reordering through a single conversational interface.

What sets conversational commerce apart is its capacity to mimic the personalized attention of in-store shopping within digital ecosystems. Consumers can inquire about product availability, receive recommendations based on past behavior, or get help navigating complex purchases-such as financial services or luxury goods-all via a natural language interface. This fluid experience increases engagement, reduces friction in decision-making, and often results in higher conversion rates compared to traditional e-commerce interfaces.

How Are AI and Messaging Platforms Powering This New Retail Frontier?

Artificial intelligence lies at the heart of conversational commerce, enabling intelligent, context-aware responses and decision support. Chatbots and virtual assistants are powered by natural language processing (NLP) and machine learning, allowing them to interpret user intent, recommend relevant products, and handle post-purchase inquiries. Over time, these systems refine their responses based on customer interactions, creating increasingly personalized and efficient shopping journeys.

Messaging platforms, both public and proprietary, serve as the infrastructure through which these conversations occur. Integrations with payment gateways, inventory databases, and CRM systems allow seamless, end-to-end commerce within chat windows. For instance, a user browsing skincare products can receive ingredient recommendations, complete a transaction, and receive shipping updates-all without leaving the app. These capabilities are turning messaging apps into full-service retail environments, particularly in mobile-first markets where consumers spend more time in messaging apps than on traditional websites.

What Industry Use Cases and Consumer Segments Are Driving Adoption?

Conversational commerce is being widely adopted across sectors such as fashion, beauty, electronics, banking, and food delivery. DTC brands are using it to reduce cart abandonment by offering live chat support and promotional nudges in real-time. In the food and beverage industry, chatbots allow users to reorder favorite items, customize meals, or schedule delivery-all with a few typed or spoken commands. Financial institutions are also leveraging conversational interfaces to enable account access, personalized financial tips, and micro-investment options for digital-first customers.

The approach is particularly appealing to younger, mobile-native consumers who value instant gratification, personalized service, and digital convenience. Gen Z and millennials are the most active users of chat-based shopping, while older consumers are increasingly embracing voice-based commerce due to its hands-free simplicity. Markets in Asia and Latin America have seen faster adoption, largely due to the dominance of super apps like WeChat, LINE, and KakaoTalk. These regional differences underscore the importance of localized conversational strategies and platform partnerships for brands entering new markets.

What Factors Are Fueling the Growth of the Conversational Commerce Market?

The growth in the conversational commerce market is driven by several converging trends rooted in mobile-first engagement, AI adoption, and demand for hyper-personalized customer experiences. A core driver is the global shift toward messaging as the preferred communication channel, which enables always-on, two-way brand interaction. The rise of AI-driven chat interfaces and NLP technologies is enhancing responsiveness and enabling brands to scale customer engagement with minimal human input.

Integration with payments, inventory systems, and customer data platforms is turning conversations into transactional pathways, streamlining both discovery and conversion. Additionally, the need to differentiate in a saturated e-commerce landscape is pushing brands to adopt conversational commerce as a strategy for deeper engagement and customer retention. The increasing popularity of voice assistants, coupled with improvements in voice recognition accuracy, is further expanding conversational commerce into hands-free shopping scenarios. Together, these drivers are transforming how consumers buy, inquire, and interact with brands in real-time digital environments.

SCOPE OF STUDY:

The report analyzes the Conversational Commerce market in terms of units by the following Segments, and Geographic Regions/Countries:

Segments:

Type (Chatbots, Intelligent Virtual Assistants); Deployment (On-Premise Deployment, Cloud-based Deployment); Organization Size (Large Enterprises, SMEs); Vertical (BFSI Vertical, Healthcare & Life Sciences Vertical, Retail & E-Commerce Vertical, IT & Telecom Vertical, Media & Entertainment Vertical, Other Verticals)

Geographic Regions/Countries:

World; United States; Canada; Japan; China; Europe (France; Germany; Italy; United Kingdom; and Rest of Europe); Asia-Pacific; Rest of World.

Select Competitors (Total 37 Featured) -

  • Ada Support Inc.
  • Amazon Web Services (AWS)
  • Apple Inc.
  • Bold360 (by LogMeIn)
  • Cognigy GmbH
  • Drift.com, Inc.
  • Freshworks Inc.
  • Google LLC
  • Haptik Inc.
  • IBM Corporation
  • Intercom, Inc.
  • LivePerson, Inc.
  • Microsoft Corporation
  • Nuance Communications
  • Oracle Corporation
  • Pypestream Inc.
  • Salesforce.com, Inc.
  • SnatchBot Ltd.
  • Twilio Inc.
  • Zendesk, Inc.

AI INTEGRATIONS

We're transforming market and competitive intelligence with validated expert content and AI tools.

Instead of following the general norm of querying LLMs and Industry-specific SLMs, we built repositories of content curated from domain experts worldwide including video transcripts, blogs, search engines research, and massive amounts of enterprise, product/service, and market data.

TARIFF IMPACT FACTOR

Our new release incorporates impact of tariffs on geographical markets as we predict a shift in competitiveness of companies based on HQ country, manufacturing base, exports and imports (finished goods and OEM). This intricate and multifaceted market reality will impact competitors by increasing the Cost of Goods Sold (COGS), reducing profitability, reconfiguring supply chains, amongst other micro and macro market dynamics.

TABLE OF CONTENTS

I. METHODOLOGY

II. EXECUTIVE SUMMARY

  • 1. MARKET OVERVIEW
    • Influencer Market Insights
    • World Market Trajectories
    • Tariff Impact on Global Supply Chain Patterns
    • Conversational Commerce - Global Key Competitors Percentage Market Share in 2025 (E)
    • Competitive Market Presence - Strong/Active/Niche/Trivial for Players Worldwide in 2025 (E)
  • 2. FOCUS ON SELECT PLAYERS
  • 3. MARKET TRENDS & DRIVERS
    • Rapid Consumer Shift Toward Messaging Platforms Throws the Spotlight on Conversational Commerce as a New Retail Frontier
    • Expansion of AI-Powered Chatbots and Virtual Assistants Spurs Real-Time, Personalized Customer Engagement
    • Rising Popularity of WhatsApp, Messenger, and WeChat for Shopping Drives Brand Integration into Messaging Ecosystems
    • OEM Innovations in Natural Language Processing (NLP) Enhance Accuracy and Context-Awareness in Commerce Conversations
    • Growth of Voice-Activated Shopping via Smart Speakers and Assistants Expands the Scope of Hands-Free Transactions
    • Shift Toward Mobile-First and Frictionless Experiences Strengthens the Business Case for Conversational Interfaces
    • Increased Adoption of Conversational AI in Customer Support and Upselling Enhances Cart Conversion Rates
    • Integration of Conversational Commerce in Omnichannel Retail Strategies Unifies Online and Offline Customer Journeys
    • Expansion of Visual Search, Emojis, and Multimedia Support in Messaging Enhances Product Discovery and Interaction
    • Advancements in Sentiment Analysis and Predictive Intent Recognition Improve Personalization and Cross-Selling
    • Rising Demand for 24/7 Availability and Instant Resolutions Drives Investment in Automated Commerce Agents
  • 4. GLOBAL MARKET PERSPECTIVE
    • TABLE 1: World Conversational Commerce Market Analysis of Annual Sales in US$ Million for Years 2014 through 2030
    • TABLE 2: World Recent Past, Current & Future Analysis for Conversational Commerce by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
    • TABLE 3: World 6-Year Perspective for Conversational Commerce by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets for Years 2025 & 2030
    • TABLE 4: World Recent Past, Current & Future Analysis for Chatbots by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
    • TABLE 5: World 6-Year Perspective for Chatbots by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2025 & 2030
    • TABLE 6: World Recent Past, Current & Future Analysis for Intelligent Virtual Assistants by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
    • TABLE 7: World 6-Year Perspective for Intelligent Virtual Assistants by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2025 & 2030
    • TABLE 8: World Recent Past, Current & Future Analysis for IT & Telecom Vertical by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
    • TABLE 9: World 6-Year Perspective for IT & Telecom Vertical by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2025 & 2030
    • TABLE 10: World Recent Past, Current & Future Analysis for Media & Entertainment Vertical by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
    • TABLE 11: World 6-Year Perspective for Media & Entertainment Vertical by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2025 & 2030
    • TABLE 12: World Recent Past, Current & Future Analysis for Other Verticals by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
    • TABLE 13: World 6-Year Perspective for Other Verticals by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2025 & 2030
    • TABLE 14: World Recent Past, Current & Future Analysis for BFSI Vertical by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
    • TABLE 15: World 6-Year Perspective for BFSI Vertical by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2025 & 2030
    • TABLE 16: World Recent Past, Current & Future Analysis for Healthcare & Life Sciences Vertical by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
    • TABLE 17: World 6-Year Perspective for Healthcare & Life Sciences Vertical by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2025 & 2030
    • TABLE 18: World Recent Past, Current & Future Analysis for Retail & E-Commerce Vertical by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
    • TABLE 19: World 6-Year Perspective for Retail & E-Commerce Vertical by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2025 & 2030
    • TABLE 20: World Recent Past, Current & Future Analysis for On-Premise Deployment by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
    • TABLE 21: World 6-Year Perspective for On-Premise Deployment by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2025 & 2030
    • TABLE 22: World Recent Past, Current & Future Analysis for Cloud-based Deployment by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
    • TABLE 23: World 6-Year Perspective for Cloud-based Deployment by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2025 & 2030
    • TABLE 24: World Recent Past, Current & Future Analysis for Large Enterprises by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
    • TABLE 25: World 6-Year Perspective for Large Enterprises by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2025 & 2030
    • TABLE 26: World Recent Past, Current & Future Analysis for SMEs by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
    • TABLE 27: World 6-Year Perspective for SMEs by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2025 & 2030

III. MARKET ANALYSIS

  • UNITED STATES
    • Conversational Commerce Market Presence - Strong/Active/Niche/Trivial - Key Competitors in the United States for 2025 (E)
    • TABLE 28: USA Recent Past, Current & Future Analysis for Conversational Commerce by Type - Chatbots and Intelligent Virtual Assistants - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 29: USA 6-Year Perspective for Conversational Commerce by Type - Percentage Breakdown of Value Sales for Chatbots and Intelligent Virtual Assistants for the Years 2025 & 2030
    • TABLE 30: USA Recent Past, Current & Future Analysis for Conversational Commerce by Vertical - IT & Telecom Vertical, Media & Entertainment Vertical, Other Verticals, BFSI Vertical, Healthcare & Life Sciences Vertical and Retail & E-Commerce Vertical - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 31: USA 6-Year Perspective for Conversational Commerce by Vertical - Percentage Breakdown of Value Sales for IT & Telecom Vertical, Media & Entertainment Vertical, Other Verticals, BFSI Vertical, Healthcare & Life Sciences Vertical and Retail & E-Commerce Vertical for the Years 2025 & 2030
    • TABLE 32: USA Recent Past, Current & Future Analysis for Conversational Commerce by Deployment - On-Premise Deployment and Cloud-based Deployment - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 33: USA 6-Year Perspective for Conversational Commerce by Deployment - Percentage Breakdown of Value Sales for On-Premise Deployment and Cloud-based Deployment for the Years 2025 & 2030
    • TABLE 34: USA Recent Past, Current & Future Analysis for Conversational Commerce by Organization Size - Large Enterprises and SMEs - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 35: USA 6-Year Perspective for Conversational Commerce by Organization Size - Percentage Breakdown of Value Sales for Large Enterprises and SMEs for the Years 2025 & 2030
  • CANADA
    • TABLE 36: Canada Recent Past, Current & Future Analysis for Conversational Commerce by Type - Chatbots and Intelligent Virtual Assistants - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 37: Canada 6-Year Perspective for Conversational Commerce by Type - Percentage Breakdown of Value Sales for Chatbots and Intelligent Virtual Assistants for the Years 2025 & 2030
    • TABLE 38: Canada Recent Past, Current & Future Analysis for Conversational Commerce by Vertical - IT & Telecom Vertical, Media & Entertainment Vertical, Other Verticals, BFSI Vertical, Healthcare & Life Sciences Vertical and Retail & E-Commerce Vertical - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 39: Canada 6-Year Perspective for Conversational Commerce by Vertical - Percentage Breakdown of Value Sales for IT & Telecom Vertical, Media & Entertainment Vertical, Other Verticals, BFSI Vertical, Healthcare & Life Sciences Vertical and Retail & E-Commerce Vertical for the Years 2025 & 2030
    • TABLE 40: Canada Recent Past, Current & Future Analysis for Conversational Commerce by Deployment - On-Premise Deployment and Cloud-based Deployment - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 41: Canada 6-Year Perspective for Conversational Commerce by Deployment - Percentage Breakdown of Value Sales for On-Premise Deployment and Cloud-based Deployment for the Years 2025 & 2030
    • TABLE 42: Canada Recent Past, Current & Future Analysis for Conversational Commerce by Organization Size - Large Enterprises and SMEs - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 43: Canada 6-Year Perspective for Conversational Commerce by Organization Size - Percentage Breakdown of Value Sales for Large Enterprises and SMEs for the Years 2025 & 2030
  • JAPAN
    • Conversational Commerce Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Japan for 2025 (E)
    • TABLE 44: Japan Recent Past, Current & Future Analysis for Conversational Commerce by Type - Chatbots and Intelligent Virtual Assistants - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 45: Japan 6-Year Perspective for Conversational Commerce by Type - Percentage Breakdown of Value Sales for Chatbots and Intelligent Virtual Assistants for the Years 2025 & 2030
    • TABLE 46: Japan Recent Past, Current & Future Analysis for Conversational Commerce by Vertical - IT & Telecom Vertical, Media & Entertainment Vertical, Other Verticals, BFSI Vertical, Healthcare & Life Sciences Vertical and Retail & E-Commerce Vertical - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 47: Japan 6-Year Perspective for Conversational Commerce by Vertical - Percentage Breakdown of Value Sales for IT & Telecom Vertical, Media & Entertainment Vertical, Other Verticals, BFSI Vertical, Healthcare & Life Sciences Vertical and Retail & E-Commerce Vertical for the Years 2025 & 2030
    • TABLE 48: Japan Recent Past, Current & Future Analysis for Conversational Commerce by Deployment - On-Premise Deployment and Cloud-based Deployment - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 49: Japan 6-Year Perspective for Conversational Commerce by Deployment - Percentage Breakdown of Value Sales for On-Premise Deployment and Cloud-based Deployment for the Years 2025 & 2030
    • TABLE 50: Japan Recent Past, Current & Future Analysis for Conversational Commerce by Organization Size - Large Enterprises and SMEs - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 51: Japan 6-Year Perspective for Conversational Commerce by Organization Size - Percentage Breakdown of Value Sales for Large Enterprises and SMEs for the Years 2025 & 2030
  • CHINA
    • Conversational Commerce Market Presence - Strong/Active/Niche/Trivial - Key Competitors in China for 2025 (E)
    • TABLE 52: China Recent Past, Current & Future Analysis for Conversational Commerce by Type - Chatbots and Intelligent Virtual Assistants - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 53: China 6-Year Perspective for Conversational Commerce by Type - Percentage Breakdown of Value Sales for Chatbots and Intelligent Virtual Assistants for the Years 2025 & 2030
    • TABLE 54: China Recent Past, Current & Future Analysis for Conversational Commerce by Vertical - IT & Telecom Vertical, Media & Entertainment Vertical, Other Verticals, BFSI Vertical, Healthcare & Life Sciences Vertical and Retail & E-Commerce Vertical - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 55: China 6-Year Perspective for Conversational Commerce by Vertical - Percentage Breakdown of Value Sales for IT & Telecom Vertical, Media & Entertainment Vertical, Other Verticals, BFSI Vertical, Healthcare & Life Sciences Vertical and Retail & E-Commerce Vertical for the Years 2025 & 2030
    • TABLE 56: China Recent Past, Current & Future Analysis for Conversational Commerce by Deployment - On-Premise Deployment and Cloud-based Deployment - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 57: China 6-Year Perspective for Conversational Commerce by Deployment - Percentage Breakdown of Value Sales for On-Premise Deployment and Cloud-based Deployment for the Years 2025 & 2030
    • TABLE 58: China Recent Past, Current & Future Analysis for Conversational Commerce by Organization Size - Large Enterprises and SMEs - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 59: China 6-Year Perspective for Conversational Commerce by Organization Size - Percentage Breakdown of Value Sales for Large Enterprises and SMEs for the Years 2025 & 2030
  • EUROPE
    • Conversational Commerce Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Europe for 2025 (E)
    • TABLE 60: Europe Recent Past, Current & Future Analysis for Conversational Commerce by Geographic Region - France, Germany, Italy, UK and Rest of Europe Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
    • TABLE 61: Europe 6-Year Perspective for Conversational Commerce by Geographic Region - Percentage Breakdown of Value Sales for France, Germany, Italy, UK and Rest of Europe Markets for Years 2025 & 2030
    • TABLE 62: Europe Recent Past, Current & Future Analysis for Conversational Commerce by Type - Chatbots and Intelligent Virtual Assistants - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 63: Europe 6-Year Perspective for Conversational Commerce by Type - Percentage Breakdown of Value Sales for Chatbots and Intelligent Virtual Assistants for the Years 2025 & 2030
    • TABLE 64: Europe Recent Past, Current & Future Analysis for Conversational Commerce by Vertical - IT & Telecom Vertical, Media & Entertainment Vertical, Other Verticals, BFSI Vertical, Healthcare & Life Sciences Vertical and Retail & E-Commerce Vertical - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 65: Europe 6-Year Perspective for Conversational Commerce by Vertical - Percentage Breakdown of Value Sales for IT & Telecom Vertical, Media & Entertainment Vertical, Other Verticals, BFSI Vertical, Healthcare & Life Sciences Vertical and Retail & E-Commerce Vertical for the Years 2025 & 2030
    • TABLE 66: Europe Recent Past, Current & Future Analysis for Conversational Commerce by Deployment - On-Premise Deployment and Cloud-based Deployment - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 67: Europe 6-Year Perspective for Conversational Commerce by Deployment - Percentage Breakdown of Value Sales for On-Premise Deployment and Cloud-based Deployment for the Years 2025 & 2030
    • TABLE 68: Europe Recent Past, Current & Future Analysis for Conversational Commerce by Organization Size - Large Enterprises and SMEs - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 69: Europe 6-Year Perspective for Conversational Commerce by Organization Size - Percentage Breakdown of Value Sales for Large Enterprises and SMEs for the Years 2025 & 2030
  • FRANCE
    • Conversational Commerce Market Presence - Strong/Active/Niche/Trivial - Key Competitors in France for 2025 (E)
    • TABLE 70: France Recent Past, Current & Future Analysis for Conversational Commerce by Type - Chatbots and Intelligent Virtual Assistants - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 71: France 6-Year Perspective for Conversational Commerce by Type - Percentage Breakdown of Value Sales for Chatbots and Intelligent Virtual Assistants for the Years 2025 & 2030
    • TABLE 72: France Recent Past, Current & Future Analysis for Conversational Commerce by Vertical - IT & Telecom Vertical, Media & Entertainment Vertical, Other Verticals, BFSI Vertical, Healthcare & Life Sciences Vertical and Retail & E-Commerce Vertical - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 73: France 6-Year Perspective for Conversational Commerce by Vertical - Percentage Breakdown of Value Sales for IT & Telecom Vertical, Media & Entertainment Vertical, Other Verticals, BFSI Vertical, Healthcare & Life Sciences Vertical and Retail & E-Commerce Vertical for the Years 2025 & 2030
    • TABLE 74: France Recent Past, Current & Future Analysis for Conversational Commerce by Deployment - On-Premise Deployment and Cloud-based Deployment - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 75: France 6-Year Perspective for Conversational Commerce by Deployment - Percentage Breakdown of Value Sales for On-Premise Deployment and Cloud-based Deployment for the Years 2025 & 2030
    • TABLE 76: France Recent Past, Current & Future Analysis for Conversational Commerce by Organization Size - Large Enterprises and SMEs - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 77: France 6-Year Perspective for Conversational Commerce by Organization Size - Percentage Breakdown of Value Sales for Large Enterprises and SMEs for the Years 2025 & 2030
  • GERMANY
    • Conversational Commerce Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Germany for 2025 (E)
    • TABLE 78: Germany Recent Past, Current & Future Analysis for Conversational Commerce by Type - Chatbots and Intelligent Virtual Assistants - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 79: Germany 6-Year Perspective for Conversational Commerce by Type - Percentage Breakdown of Value Sales for Chatbots and Intelligent Virtual Assistants for the Years 2025 & 2030
    • TABLE 80: Germany Recent Past, Current & Future Analysis for Conversational Commerce by Vertical - IT & Telecom Vertical, Media & Entertainment Vertical, Other Verticals, BFSI Vertical, Healthcare & Life Sciences Vertical and Retail & E-Commerce Vertical - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 81: Germany 6-Year Perspective for Conversational Commerce by Vertical - Percentage Breakdown of Value Sales for IT & Telecom Vertical, Media & Entertainment Vertical, Other Verticals, BFSI Vertical, Healthcare & Life Sciences Vertical and Retail & E-Commerce Vertical for the Years 2025 & 2030
    • TABLE 82: Germany Recent Past, Current & Future Analysis for Conversational Commerce by Deployment - On-Premise Deployment and Cloud-based Deployment - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 83: Germany 6-Year Perspective for Conversational Commerce by Deployment - Percentage Breakdown of Value Sales for On-Premise Deployment and Cloud-based Deployment for the Years 2025 & 2030
    • TABLE 84: Germany Recent Past, Current & Future Analysis for Conversational Commerce by Organization Size - Large Enterprises and SMEs - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 85: Germany 6-Year Perspective for Conversational Commerce by Organization Size - Percentage Breakdown of Value Sales for Large Enterprises and SMEs for the Years 2025 & 2030
  • ITALY
    • TABLE 86: Italy Recent Past, Current & Future Analysis for Conversational Commerce by Type - Chatbots and Intelligent Virtual Assistants - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 87: Italy 6-Year Perspective for Conversational Commerce by Type - Percentage Breakdown of Value Sales for Chatbots and Intelligent Virtual Assistants for the Years 2025 & 2030
    • TABLE 88: Italy Recent Past, Current & Future Analysis for Conversational Commerce by Vertical - IT & Telecom Vertical, Media & Entertainment Vertical, Other Verticals, BFSI Vertical, Healthcare & Life Sciences Vertical and Retail & E-Commerce Vertical - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 89: Italy 6-Year Perspective for Conversational Commerce by Vertical - Percentage Breakdown of Value Sales for IT & Telecom Vertical, Media & Entertainment Vertical, Other Verticals, BFSI Vertical, Healthcare & Life Sciences Vertical and Retail & E-Commerce Vertical for the Years 2025 & 2030
    • TABLE 90: Italy Recent Past, Current & Future Analysis for Conversational Commerce by Deployment - On-Premise Deployment and Cloud-based Deployment - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 91: Italy 6-Year Perspective for Conversational Commerce by Deployment - Percentage Breakdown of Value Sales for On-Premise Deployment and Cloud-based Deployment for the Years 2025 & 2030
    • TABLE 92: Italy Recent Past, Current & Future Analysis for Conversational Commerce by Organization Size - Large Enterprises and SMEs - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 93: Italy 6-Year Perspective for Conversational Commerce by Organization Size - Percentage Breakdown of Value Sales for Large Enterprises and SMEs for the Years 2025 & 2030
  • UNITED KINGDOM
    • Conversational Commerce Market Presence - Strong/Active/Niche/Trivial - Key Competitors in the United Kingdom for 2025 (E)
    • TABLE 94: UK Recent Past, Current & Future Analysis for Conversational Commerce by Type - Chatbots and Intelligent Virtual Assistants - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 95: UK 6-Year Perspective for Conversational Commerce by Type - Percentage Breakdown of Value Sales for Chatbots and Intelligent Virtual Assistants for the Years 2025 & 2030
    • TABLE 96: UK Recent Past, Current & Future Analysis for Conversational Commerce by Vertical - IT & Telecom Vertical, Media & Entertainment Vertical, Other Verticals, BFSI Vertical, Healthcare & Life Sciences Vertical and Retail & E-Commerce Vertical - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 97: UK 6-Year Perspective for Conversational Commerce by Vertical - Percentage Breakdown of Value Sales for IT & Telecom Vertical, Media & Entertainment Vertical, Other Verticals, BFSI Vertical, Healthcare & Life Sciences Vertical and Retail & E-Commerce Vertical for the Years 2025 & 2030
    • TABLE 98: UK Recent Past, Current & Future Analysis for Conversational Commerce by Deployment - On-Premise Deployment and Cloud-based Deployment - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 99: UK 6-Year Perspective for Conversational Commerce by Deployment - Percentage Breakdown of Value Sales for On-Premise Deployment and Cloud-based Deployment for the Years 2025 & 2030
    • TABLE 100: UK Recent Past, Current & Future Analysis for Conversational Commerce by Organization Size - Large Enterprises and SMEs - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 101: UK 6-Year Perspective for Conversational Commerce by Organization Size - Percentage Breakdown of Value Sales for Large Enterprises and SMEs for the Years 2025 & 2030
  • REST OF EUROPE
    • TABLE 102: Rest of Europe Recent Past, Current & Future Analysis for Conversational Commerce by Type - Chatbots and Intelligent Virtual Assistants - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 103: Rest of Europe 6-Year Perspective for Conversational Commerce by Type - Percentage Breakdown of Value Sales for Chatbots and Intelligent Virtual Assistants for the Years 2025 & 2030
    • TABLE 104: Rest of Europe Recent Past, Current & Future Analysis for Conversational Commerce by Vertical - IT & Telecom Vertical, Media & Entertainment Vertical, Other Verticals, BFSI Vertical, Healthcare & Life Sciences Vertical and Retail & E-Commerce Vertical - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 105: Rest of Europe 6-Year Perspective for Conversational Commerce by Vertical - Percentage Breakdown of Value Sales for IT & Telecom Vertical, Media & Entertainment Vertical, Other Verticals, BFSI Vertical, Healthcare & Life Sciences Vertical and Retail & E-Commerce Vertical for the Years 2025 & 2030
    • TABLE 106: Rest of Europe Recent Past, Current & Future Analysis for Conversational Commerce by Deployment - On-Premise Deployment and Cloud-based Deployment - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 107: Rest of Europe 6-Year Perspective for Conversational Commerce by Deployment - Percentage Breakdown of Value Sales for On-Premise Deployment and Cloud-based Deployment for the Years 2025 & 2030
    • TABLE 108: Rest of Europe Recent Past, Current & Future Analysis for Conversational Commerce by Organization Size - Large Enterprises and SMEs - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 109: Rest of Europe 6-Year Perspective for Conversational Commerce by Organization Size - Percentage Breakdown of Value Sales for Large Enterprises and SMEs for the Years 2025 & 2030
  • ASIA-PACIFIC
    • Conversational Commerce Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Asia-Pacific for 2025 (E)
    • TABLE 110: Asia-Pacific Recent Past, Current & Future Analysis for Conversational Commerce by Type - Chatbots and Intelligent Virtual Assistants - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 111: Asia-Pacific 6-Year Perspective for Conversational Commerce by Type - Percentage Breakdown of Value Sales for Chatbots and Intelligent Virtual Assistants for the Years 2025 & 2030
    • TABLE 112: Asia-Pacific Recent Past, Current & Future Analysis for Conversational Commerce by Vertical - IT & Telecom Vertical, Media & Entertainment Vertical, Other Verticals, BFSI Vertical, Healthcare & Life Sciences Vertical and Retail & E-Commerce Vertical - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 113: Asia-Pacific 6-Year Perspective for Conversational Commerce by Vertical - Percentage Breakdown of Value Sales for IT & Telecom Vertical, Media & Entertainment Vertical, Other Verticals, BFSI Vertical, Healthcare & Life Sciences Vertical and Retail & E-Commerce Vertical for the Years 2025 & 2030
    • TABLE 114: Asia-Pacific Recent Past, Current & Future Analysis for Conversational Commerce by Deployment - On-Premise Deployment and Cloud-based Deployment - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 115: Asia-Pacific 6-Year Perspective for Conversational Commerce by Deployment - Percentage Breakdown of Value Sales for On-Premise Deployment and Cloud-based Deployment for the Years 2025 & 2030
    • TABLE 116: Asia-Pacific Recent Past, Current & Future Analysis for Conversational Commerce by Organization Size - Large Enterprises and SMEs - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 117: Asia-Pacific 6-Year Perspective for Conversational Commerce by Organization Size - Percentage Breakdown of Value Sales for Large Enterprises and SMEs for the Years 2025 & 2030
  • REST OF WORLD
    • TABLE 118: Rest of World Recent Past, Current & Future Analysis for Conversational Commerce by Type - Chatbots and Intelligent Virtual Assistants - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 119: Rest of World 6-Year Perspective for Conversational Commerce by Type - Percentage Breakdown of Value Sales for Chatbots and Intelligent Virtual Assistants for the Years 2025 & 2030
    • TABLE 120: Rest of World Recent Past, Current & Future Analysis for Conversational Commerce by Vertical - IT & Telecom Vertical, Media & Entertainment Vertical, Other Verticals, BFSI Vertical, Healthcare & Life Sciences Vertical and Retail & E-Commerce Vertical - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 121: Rest of World 6-Year Perspective for Conversational Commerce by Vertical - Percentage Breakdown of Value Sales for IT & Telecom Vertical, Media & Entertainment Vertical, Other Verticals, BFSI Vertical, Healthcare & Life Sciences Vertical and Retail & E-Commerce Vertical for the Years 2025 & 2030
    • TABLE 122: Rest of World Recent Past, Current & Future Analysis for Conversational Commerce by Deployment - On-Premise Deployment and Cloud-based Deployment - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 123: Rest of World 6-Year Perspective for Conversational Commerce by Deployment - Percentage Breakdown of Value Sales for On-Premise Deployment and Cloud-based Deployment for the Years 2025 & 2030
    • TABLE 124: Rest of World Recent Past, Current & Future Analysis for Conversational Commerce by Organization Size - Large Enterprises and SMEs - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 125: Rest of World 6-Year Perspective for Conversational Commerce by Organization Size - Percentage Breakdown of Value Sales for Large Enterprises and SMEs for the Years 2025 & 2030

IV. COMPETITION