世界服务分类（2021）

IDC's Worldwide Services Taxonomy, 2022

出版日期: 2022年07月21日 | 出版商:

IDC | 英文 105 Pages | 订单完成后即时交付

价格

简介目录

IDC的服务分类方法全面、规范地代表全球服务市场，全面、规范地捕捉全球服务市场，对外部IT服务和业务服务进行定义和分类，是最好的信息来源。

本报告描述了全球服务分类，将各个基础设施市场分为三个主要细分市场：面向项目的服务、管理服务和支持服务，以及每个服务的定义，提供相关市场等信息。

IDC 世界服务分类

2021年服务分类变化

分类概述

服务概览市场评论

分层映射：服务一级/二级市场

服务市场分类
- 基金会市场视图
  - 服务提取市场视图

定义

标准服务视图
- 面向项目的服务
  - 管理咨询
  - IT 咨询
  - 系统集成
  - 与网络咨询集成
  - 定制应用开发
- 託管服务
  - 业务流程外包
    - 主要常见业务流程外包服务
    - 人力资源业务流程外包服务
    - 采购业务流程外包服务
    - 财务会计业务流程外包服务
    - 客户关怀业务流程外包服务
    - 其他业务流程外包服务
    - 培训业务外包服务
    - 营销业务流程外包
    - 物流业务流程外包
    - 垂直（特定行业）业务流程外包服务
    - BPaaS（Business Process as a Service）
  - 应用管理
  - 託管应用程序管理
  - IT外包
  - 网络和端点外包
  - 託管基础设施服务
- 支持服务
  - 硬件部署和支持
    - 部署服务
    - 退役服务
    - 支持服务
    - 託管支持服务
    - 保护服务（意外损坏）
  - 软件部署和支持
    - 服务部署
    - 支持服务
    - 打包软件
  - IT 教育和培训
IDC 对标准服务的看法不包括基金会市场
- 产品工程和运营技术服务
  - 产品工程服务
  - 产品生命週期管理
  - 嵌入式技术服务
  - 运营技术服务
  - 业务技能培训
  - 运营商网络基础设施外包
  - 离散测试服务
  - 外包文件服务

参考

调查方法
附录
- 附录A：IDC服务市场预测与竞争分析研究方法
  - 需求方调查法
    - 外部服务支出
    - 目标市场
    - 专属市场
    - 服务支出模型
    - 服务支出调查
    - 预测先决条件
    - 预测性调查方法
  - 供给侧研究方法
    - 企业盈利建模
    - 定义收入的标准
    - 预订
    - 收入确认
    - 自有收入
    - 服务联盟和分包收入
    - 产品转售收入
    - 日历和会计年度
    - 汇率的处理
    - 将收入分配到地理区域
    - 历史数据报告
    - "其他" 决定
    - 供应商收入共享顶线数据模型
- 附录B：IDC服务市场预测与竞争分析研究方法
总结

简介目录

Product Code: US47769222

This IDC study provides a detailed description of IDC's services market taxonomy. In 2022, the taxonomy includes individual foundation markets grouped within three primary market segments: project-oriented services, managed services, and support services. At the worldwide level, spending is also segmented across three geographic macroregions: the Americas; Europe, the Middle East, and Africa (EMEA); and Asia/Pacific. These macroregions are further segmented at the regional and local levels. IDC's services market taxonomy is the basis for IDC services research studies, trackers, and forecasters."IDC's services taxonomy presents a comprehensive and standardized view of the worldwide services marketplace," said Chad Huston, senior analyst, Global Services Markets and Trends. "It continues to be the premier source for defining and categorizing external IT and business services."

IDC's Worldwide Services Taxonomy

Services Taxonomy Changes for 2022

Taxonomy Overview

Comments on Services Overview Market

Hierarchical Mapping: Services Primary/Secondary Markets

Services Market Classifications
- Foundation Market View
  - Services Extraction Market View

Definitions

Standard Services View
- Project-Oriented Services
  - Business Consulting
    - Exceptions and Exclusions
  - IT Consulting
    - Exceptions and Exclusions
  - Systems Integration
    - Exceptions and Exclusions
  - Network Consulting
    - Exceptions and Exclusions
  - Network Integration
  - Custom Application Development
    - Exceptions and Exclusions
- Managed Services
  - Business Process Outsourcing
    - Key Horizontal Business Process Outsourcing Services
    - Human Resources Business Process Outsourcing Services
    - Procurement Business Process Outsourcing Services
    - Finance and Accounting Business Process Outsourcing Services
    - Customer Care Business Process Outsourcing Services
    - "Other" Horizontal Business Process Outsourcing Services
    - Training Business Outsourcing Services
    - Logistics Business Process Outsourcing
    - Vertical (Industry-Specific) Business Process Outsourcing Services
    - Business Process as a Service
  - Application Management
    - Exceptions and Exclusions
  - Hosted Application Management
    - Exceptions and Exclusions
  - IT Outsourcing
    - Exceptions and Exclusions
  - Network and Endpoint Outsourcing
    - Exceptions and Exclusions
  - Hosting Infrastructure Services
    - Exceptions and Exclusions
- Support Services
  - Customer Success Services
    - Exceptions and Exclusions
  - Hardware Deploy and Support
    - Deployment Services
    - Decommissioning Services
    - Support Services
    - Managed Support Services
    - Protection Services (Accidental Damages)
  - Software Deploy and Support
    - Deploy Services
    - Support Services
    - Packaged Software
  - IT Education and Training
    - Exceptions and Exclusions
Foundation Markets Outside of IDC's Standard Services View
- Digital Engineering and Operational Technology Services
  - Product Engineering Services
  - Operational Technology Services
  - Digital Engineering Services
Core Elements
Target Industries
- Marketing Services (a New IDC Foundation Market)
  - Marketing and Advertising Services
    - 'Note on Data Professional Services
  - Media Services
Services Extraction Markets
- 3rd Platform Extraction Markets
  - Four Pillars
    - Business Analytics Services
    - Cloud Services
    - Enterprise Mobility Services
    - Social Business Services
  - Innovation Accelerators
    - Internet of Things Services
    - Blockchain Services
- Business Model Extraction Markets
  - Digital Services
  - What Are Digital Services?
  - Digital Transformation
    - Digital Strategy Consulting Services
  - Customer Experience Services
    - 'Strategy Services
    - Marketing and Design Transformation Services
  - Experience Design and Build Services
  - Spatial Design Services
  - Marketing and Advertising Services
  - Media Services
  - Sales and Channel Support Services
    - Experience Platform Management
  - Customer Care Business Process Services
  - Digital Workplace Services
    - What Are the Main Types of Digital Workplace Services That Employees Will See, and How Will They Change Their Workstyle?
    - What Are the Back-End Transformations That Employers Must Make to Enable Them to Institute Digital Workplace Services Effectively?
  - Offshore Services
- Infrastructure Extraction Markets
  - Security Services
    - Managed Services
    - Project-Oriented Services
    - Support Services
  - Storage Services
  - Business Continuity/Disaster Recovery Services
  - Datacenter Services
  - Server Virtualization Services

Learn More

Methodology
Appendix
- Appendix A: IDC's Services Market Forecast and Competitive Analysis Methodology
  - Demand-Side Methodology
    - External Services Spending
    - Addressable Market
    - Captive Market
    - Services Spending Model
    - Services Spending Surveys
    - Forecast Assumptions
    - Forecasting Methodology
  - Supply-Side Methodology
    - Company Revenue Modeling
    - Standards for Defining Revenue
    - Bookings
    - Revenue Recognition
    - Captive Revenue
    - Services Partnering and Subcontracting Revenue
    - Product Resell Revenue
    - Calendar Versus Fiscal Year
    - Treatment of Exchange Rates
    - Allocating Revenue to Geographic Regions
    - Historical Data Reporting
    - Determination of "Other"
    - Vendor Revenue Allocation Top-Line Data Model
- Appendix B: IDC's Services Market Forecast and Competitive Analysis Methodology
Synopsis

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