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智慧流程应用市场:2023-2028 年全球产业趋势、份额、规模、成长、机会与预测Smart Process Application Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2023-2028 |
2022年全球智慧流程应用市场规模达到408亿美元。展望未来, IMARC Group预计到2028年市场规模将达到797亿美元,2022-2028年复合年增长率(CAGR)为11.8%。全球范围内的快速数位转型、自动化技术的不断普及、对数据驱动决策的需求不断增长以及基于云端的 SPA 的广泛使用是推动市场的一些主要因素。
智慧流程应用程式 (SPA) 是一个软体生态系统,旨在简化复杂的工作活动。它由多个元件组成,包括流程管理、资料操作、协作工具、分析以及入站和出站通讯。 SPA 广泛应用于客户服务、销售自动化、人力资源 (HR)、供应链管理、医疗保健、金融服务、物流、能源、教育和电信。它增强了流程自动化,支援数据驱动的决策,改善客户体验,促进法规遵循,加快回应时间并简化协作。 SPA 还可以实现即时监控、简化流程变更、最大限度地减少人为错误并提高整体业务生产力。
基于云端的 SPA 因其成本效益、可扩展性、高安全性和易于存取而广泛采用,正在推动市场成长。此外,用于增强客户参与度、简化交易和加快回应时间的软体利用率不断提高正在推动市场成长。除此之外,金融和医疗保健行业对监管合规性的日益重视正在促进简化合规管理并降低相关风险的软体需求。除此之外,对业务流程监控的软体需求不断增长,因为它可以提供营运的即时可见性并能够更快地响应变化,从而支持了市场的成长。其他因素,包括远距工作文化的兴起、开发先进 SPA 解决方案的投资增加、企业对流程敏捷性的需求不断增长,以及对各种软体优势的认识不断增强,预计将推动市场成长。
全球快速数位转型
数位转型是将数位科技融入企业各领域的综合过程。向数位平台的转变刺激了对智慧流程应用程式 (SPA) 的需求。 SPA 可协助企业简化营运、提高生产力并改善客户服务。它们还帮助企业在快速发展的数位环境中保持相关性和竞争力。此外,数位转型之旅涉及处理可以透过 SPA 有效管理的复杂任务。它们内建的分析功能使企业能够利用和解释转型过程中产生的大量资料,将其转化为可操作的见解。因此,全球数位转型的推动是 SPA 市场的重要推动力,促进了其在医疗保健、物流、电信和金融服务等各个领域的采用。
自动化的日益普及
自动化在业务流程中被广泛采用,因为它在提高效率、降低成本和获得竞争优势方面发挥着至关重要的作用。对自动化日益增长的需求是推动 SPA 市场的一个重要因素。 SPA 使企业能够自动执行复杂的劳力密集任务,从而释放宝贵的时间和资源,将其用于更具策略性的计划。透过 SPA 实现的自动化有助于提高营运效率并透过高精度和准确地执行流程来提高准确性,并最大限度地减少人为错误的风险。它提供了一致的任务方法,增强了结果的可预测性和可靠性。 SPA 的自动化功能在客户服务和人力资源 (HR) 管理等领域特别有用,它们可以自动执行查询处理和员工入职等任务,从而缩短回应时间并提高服务水准。
对数据驱动决策的需求不断增长。
大资料的兴起彻底改变了决策过程。全球各地的组织正在转向数据驱动的决策,利用可验证的资料来制定策略性业务决策。 SPA 及其高级分析组件完全准备好支持这一转变。它们允许企业处理大量资料,将其转化为有价值的见解,为决策过程提供重要资讯。此外,SPA 促进资料的即时分析,使组织能够及时回应新兴趋势、消费者行为的变化和营运效率低下的情况。此外,它们还可以更好地理解绩效指标,帮助企业确定需要改进的领域。此外,SPA 中整合的预测分析使公司能够预见潜在问题并实现主动决策。
IMARC Group提供了全球智慧流程应用市场报告各细分市场主要趋势的分析,以及 2023-2028 年全球、区域和国家层面的预测。我们的报告根据产品、部署类型、组织规模和垂直领域对市场进行了分类。
解决方案
企业内容管理
业务流程管理
客户体验管理
商业智慧和分析
其他的
服务
支援和维护服务
专业的服务
管理服务
该报告根据发行提供了详细的市场细分和分析。这包括解决方案(企业内容管理、业务流程管理、客户体验管理、商业智慧和分析等)和服务(支援和维护服务、专业服务和託管服务)。
解决方案已经取得了相当大的成长,因为它们可以根据企业的特定需求和要求进行客製化。这种客製化确保了更高程度的适用性和有效性,为企业提供更大的价值。此外,它们还可以简化和自动化复杂的业务流程,提高生产力并提高营运效率。此外,解决方案提供强大的资料管理和分析功能,使企业能够从资料中获得有意义的见解。
服务在 SPA 中发挥重要作用,因为它们在实施过程中提供重要支持,确保 SPA 无缝整合到现有系统中。此外,它还为员工提供必要的培训和教育,确保应用程式的有效利用。此外,服务还提供有关如何利用 SPA 实现最大收益的宝贵建议。
本地
基于云端
该报告根据部署类型对市场进行了详细的细分和分析。这包括本地和基于云端的。
本地部署使企业能够更好地控制其资料,并提供强大的安全措施。对于在资料隐私和安全至关重要的行业中运营的企业来说,这种控制至关重要。此外,它还为企业提供了客製化 SPA 以满足特定营运需求的灵活性,从而形成与其独特的工作流程和流程一致的更量身定制的解决方案。
基于云端的部署消除了对硬体、软体和网路基础设施的大量资本支出的需求。此外,它还提供出色的可扩展性功能,让企业可以根据需求轻鬆增加或减少资源使用。此外,基于云端的 SPA 可以透过网路连线从任何地方访问,这符合远端和分散式工作环境的新兴趋势。
小型企业
中型企业
大型企业
该报告根据组织规模对市场进行了详细的细分和分析。这包括小型企业、中型企业和大型企业。
小型企业正在利用 SPA 来自动化和简化其流程,这有助于提高营运效率和生产力,而无需大量资源。此外,SPA 提供基于订阅的付款方式,这使得小型企业更负担得起,因为它们不需要大量的初始投资。此外,它还提供可扩展性,允许小型企业增加或减少其使用。
大型企业处理跨越多个地点和部门的复杂业务运作。据此,SPA 有助于简化复杂的流程,实现高效率、一致的营运。此外,它还提供强大的资料管理和分析功能,使大型企业能够做出明智的决策。此外,SPA 还提供必要的可扩展性,以满足大型企业不断变化的需求,确保它们在业务扩展时保持有效。
BFSI
电信与资讯技术
公共部门、能源和公用事业
媒体和娱乐
製造业
零售
卫生保健
教育
运输与物流
其他的
医疗保健占据市场主导地位。
该报告提供了基于垂直市场的详细细分和分析。这包括 BFSI、电信和 IT、公共部门、能源和公用事业、媒体和娱乐、製造、零售、医疗保健、教育、运输和物流等。根据该报告,医疗保健是最大的细分市场。
SPA 广泛应用于医疗机构,以简化和自动化管理和病患照护流程,有助于提高效率、减少错误并节省时间。此外,它还透过自动化合规流程并降低不合规风险,帮助医疗保健提供者遵守复杂的监管要求。除此之外,SPA 使医疗保健专业人员能够透过促进个人化护理、高效调度、及时跟进和更快的回应时间来改善患者体验。它还提供强大的资料管理和分析功能,使医院、诊所和其他医疗机构能够获得宝贵的见解,以改善患者护理和营运效率。此外,SPA可以与医疗机构的现有系统无缝集成,实现不同系统之间的有效通讯和资料交换,这对于提供全面的护理至关重要。
北美洲
美国
加拿大
亚太地区
中国
日本
印度
韩国
澳洲
印尼
其他的
欧洲
德国
法国
英国
义大利
西班牙
俄罗斯
其他的
拉丁美洲
巴西
墨西哥
其他的
中东和非洲
北美市场占据明显主导地位,占据最大的智慧流程应用市场份额
该报告还对所有主要区域市场进行了全面分析,其中包括北美(美国和加拿大);亚太地区(中国、日本、印度、韩国、澳洲、印尼等);欧洲(德国、法国、英国、义大利、西班牙、俄罗斯等);拉丁美洲(巴西、墨西哥等);以及中东和非洲。报告称,北美占据最大的市场份额。
由于众多科技巨头和新创公司的存在,北美正在主导智慧流程应用市场,这些公司正在培养创新和技术进步的文化。此外,该地区强劲的经济为企业提供了投资先进技术(例如SPA)所需的资源。此外,北美企业处于数位转型的前沿,采用先进技术来简化流程、改善客户体验并获得竞争优势。此外,该地区在消费者和企业层面的技术采用率都很高,有助于市场成长。除此之外,地方政府实施严格的监管要求,特别是在医疗保健和金融服务领域,正在推动市场成长。
市场领先公司正在大力投资研发 (R&D),推出创新、高效、更先进的 SPA 解决方案,以保持竞争优势并满足客户不断增长的需求。此外,一些关键参与者正在与其他科技公司、服务提供者和研究机构建立策略伙伴关係和合作,以增强其产品、扩大覆盖范围并共享知识和资源。除此之外,顶级公司正在不断扩大其服务组合,以包括更广泛的 SPA 解决方案,以满足不同行业和业务功能的需求。此外,他们采用以客户为中心的方法,客製化解决方案以满足特定的客户需求并提供个人化的客户服务。
阿皮安公司
戴尔科技公司
IBM公司
蓝色远方集团有限公司
Verint 系统公司
托马斯·布拉沃
开放文字公司
佩加系统公司
Salesforce.com, Inc.
SAP SE。
最近的发展
2023 年 3 月,Appian Corporation Inc. 发布了其平台的最新版本,可提供完整的流程自动化。新版本增强了资料结构、自动化和流程挖掘。
2022 年 10 月,戴尔科技集团推出了 Frontier 软体平台。这款新软体利用边缘分析来改善工厂流程和效率。
2023 年 5 月,Blue Yonder Group, Inc. 与埃森哲合作,加速其供应链平台的采用。根据合作伙伴关係,埃森哲将提供新兴技术,例如流程挖掘和机器人流程自动化。
The global smart process application market size reached US$ 40.8 Billion in 2022. Looking forward, IMARC Group expects the market to reach US$ 79.7 Billion by 2028, exhibiting a growth rate (CAGR) of 11.8% during 2022-2028. The rapid digital transformation across the globe, increasing adoption of automation, growing demand for data-driven decision making, and widespread utilization of cloud-based SPA are some of the major factors propelling the market.
A smart process application (SPA) is a software ecosystem designed to streamline complex work activities. It comprises several components, including process management, data manipulation, collaboration tools, analytics, and inbound and outbound communication. SPA is widely used in customer service, sales automation, human resources (HR), supply chain management, healthcare, financial services, logistics, energy, education, and telecommunications. It enhances process automation, bolsters data-driven decisions, improves customer experiences, facilitates regulatory compliance, accelerates response times, and streamlines collaboration. SPA also enables real-time monitoring, simplifies process changes, minimizes human errors, and boosts overall business productivity.
The widespread adoption of cloud-based SPA owing to its cost-effectiveness, scalability, high security, and easy access is propelling the market growth. Furthermore, the rising software utilization to enhance customer engagement, simplify transactions, and accelerate response time is boosting the market growth. Apart from this, the increasing emphasis on regulatory compliance in the finance and healthcare industry is facilitating the software demand to simplify compliance management and reduce associated risks. Besides this, the growing software demand for business process monitoring, as it delivers real-time visibility into operations and enables quicker responses to changes, is supporting the market growth. Other factors, including rising remote work culture, increasing investment in developing advanced SPA solutions, rising demand for process agility among businesses, and growing awareness regarding various software benefits, are anticipated to drive the market growth.
The rapid digital transformation across the globe
Digital transformation is a comprehensive process that integrates digital technology into all areas of a business. The shift towards digital platforms is stimulating the demand for smart process applications (SPAs). SPAs assist businesses in streamlining operations, enhancing productivity, and improving customer service. They also aid businesses in staying relevant and competitive in the rapidly evolving digital landscape. Additionally, the digital transformation journey involves dealing with complex tasks that can be effectively managed through SPAs. Their in-built analytical capabilities allow businesses to harness and interpret the large amounts of data generated during this transformation, turning it into actionable insights. Therefore, the worldwide push for digital transformation is a significant driver of the SPA market, promoting their adoption across various sectors, including healthcare, logistics, telecommunications, and financial services.
The increasing adoption of automation
Automation is widely adopted in business processes, as it plays a crucial role in improving efficiency, reducing costs, and gaining competitive advantages. This growing need for automation is a significant factor propelling the SPA market. SPAs enable businesses to automate complex, labor-intensive tasks, thus freeing up valuable time and resources that can be redirected toward more strategic initiatives. Automation through SPAs aids in boosting operational efficiency and improving accuracy by carrying out processes with high precision and accuracy and minimizing the risk of human errors. It provides a consistent approach to tasks, enhancing the predictability and reliability of outcomes. SPAs' automation capabilities are particularly beneficial in areas, such as customer service and human resource (HR) management, where they can automate tasks, such as query handling and employee onboarding, leading to faster response times and improved service levels.
The growing demand for data-driven decision making.
The rise of big data has revolutionized decision-making processes. Organizations across the globe are shifting towards data-driven decision-making, which utilizes verifiable data to formulate strategic business decisions. SPAs, with their advanced analytics component, are perfectly poised to support this transition. They allow businesses to process vast amounts of data, transforming it into valuable insights that provide essential information for decision-making processes. Furthermore, SPAs facilitate the real-time analysis of data, enabling organizations to respond promptly to emerging trends, changes in consumer behavior, and operational inefficiencies. Additionally, they provide an improved understanding of performance metrics, assisting businesses in identifying areas of improvement. Moreover, predictive analytics integrated within SPAs allow companies to foresee potential issues and enable proactive decision-making.
IMARC Group provides an analysis of the key trends in each segment of the global smart process application market report, along with forecasts at the global, regional and country levels from 2023-2028. Our report has categorized the market based on offering, deployment type, organization size and vertical.
Solutions
Enterprise Content Management
Business Process Management
Customer Experience Management
Business Intelligence and Analytics
Others
Services
Support and Maintenance Services
Professional Services
Managed Services
The report has provided a detailed breakup and analysis of the market based on the offering. This includes solution (enterprise content management, business process management, customer experience management, business intelligence and analytics, and others) and services (support and maintenance services, professional services, and managed services).
Solutions have witnessed considerable growth as they can be tailored to align with the specific needs and requirements of businesses. This customization ensures a higher degree of applicability and effectiveness, providing greater value to businesses. Furthermore, they streamline and automate complex business processes, increase productivity, and boost operational efficiency. Moreover, solutions provide robust data management and analytical capabilities, which allow businesses to gain meaningful insights from their data.
Services play an essential role in SPA as they offer vital support during implementation, ensuring the seamless integration of SPAs into existing systems. Furthermore, it provides necessary training and education to employees, ensuring effective utilization of the application. Moreover, services offer valuable advice on how to leverage SPAs for maximum benefits.
On-premises
Cloud-based
The report has provided a detailed breakup and analysis of the market based on the deployment type. This includes on-premises and cloud-based.
On-premises deployment offers businesses a greater degree of control over their data, providing robust security measures. This control is essential for businesses operating in sectors where data privacy and security are paramount. Furthermore, it provides businesses the flexibility to customize their SPAs to meet specific operational needs, leading to a more tailored solution that aligns with their unique workflows and processes.
Cloud-based deployment eliminates the need for significant capital expenditure on hardware, software, and network infrastructure. Furthermore, it offers excellent scalability features, allowing businesses to easily increase or decrease their resource usage based on demand. Moreover, cloud-based SPAs can be accessed from anywhere with an internet connection, which aligns with the emerging trend of remote and distributed work environments.
Small Sized Businesses
Medium Sized Businesses
Large Enterprises
The report has provided a detailed breakup and analysis of the market based on organization size. This includes small sized businesses, medium sized businesses, and large enterprises.
Small sized businesses are utilizing SPAs to automate and streamline their processes, which aids in increasing operational efficiency and productivity without the need for extensive resources. Furthermore, SPAs offer subscription-based payment, which makes them more affordable for small businesses as they don't require a large initial investment. Additionally, it offers scalability, allowing small businesses to increase or decrease their usage.
Large enterprises deal with complex business operations spanning multiple locations and divisions. In line with this, SPAs assist in streamlining complex processes, enabling efficient and cohesive operation. Furthermore, it provides robust data management and analytical capabilities, allowing large enterprises to make informed decisions. Additionally, SPAs offer the necessary scalability to meet the evolving requirements of large enterprises, ensuring they remain effective as the business expands.
BFSI
Telecom & IT
Public Sector, Energy and Utilities
Media and Entertainment
Manufacturing
Retail
Healthcare
Education
Transportation and Logistics
Others
Healthcare dominates the market.
The report has provided a detailed breakup and analysis of the market based on vertical. This includes BFSI, telecom and IT, public sector, energy and utilities, media and entertainment, manufacturing, retail, healthcare, education, transportation and logistics, and others. According to the report, healthcare represented the largest market segment.
SPA is widely used in healthcare facilities to streamline and automate administrative and patient care processes, which aids in enhancing efficiency, reducing errors, and saving time. Furthermore, it assists healthcare providers in complying with complex regulatory requirements by automating the compliance process and reducing the risk of non-compliance. Apart from this, SPA enables healthcare professionals to improve patient experiences by facilitating personalized care, efficient scheduling, timely follow-ups, and faster response times. It also provides robust data management and analytics capabilities, enabling hospitals, clinics, and other healthcare facilities to derive valuable insights for improved patient care and operational effectiveness. Moreover, SPA can be seamlessly integrated with existing systems in healthcare organizations, enabling effective communication and data exchange among different systems, which is crucial for providing comprehensive care.
North America
United States
Canada
Asia Pacific
China
Japan
India
South Korea
Australia
Indonesia
Others
Europe
Germany
France
United Kingdom
Italy
Spain
Russia
Others
Latin America
Brazil
Mexico
Others
Middle East and Africa
North America exhibits a clear dominance in the market, accounting for the largest smart process application market share
The report has also provided a comprehensive analysis of all the major regional markets, which includes North America (the United States and Canada); Asia Pacific (China, Japan, India, South Korea, Australia, Indonesia, Others); Europe (Germany, France, the United Kingdom, Italy, Spain, Russia, Others); Latin America (Brazil, Mexico, Others); and the Middle East and Africa. According to the report, North America accounted the largest market segment.
North America is dominating the smart process application market due to the presence of numerous technology giants and startups that are fostering a culture of innovation and technological advancement. Furthermore, the region's strong economy provides businesses with the necessary resources to invest in advanced technologies, such as SPAs. Additionally, North American businesses are at the forefront of digital transformation, employing advanced technologies to streamline processes, improve customer experiences, and gain a competitive edge. Moreover, the region has a high rate of technology adoption, both at the consumer and enterprise level, which is contributing to the market growth. Apart from this, the imposition of stringent regulatory requirements by the regional governments, particularly in healthcare and financial services, is propelling the market growth.
The leading companies in the market are heavily investing in research and development (R&D) to introduce innovative, efficient, and more advanced SPA solutions to stay ahead of the competition and meet the rising demand of customers. Furthermore, several key players are forging strategic partnerships and collaborations with other tech companies, service providers, and research institutions to enhance their offerings, expand their reach, and share knowledge and resources. Apart from this, top companies are continuously expanding their service portfolios to include a broader range of SPA solutions, catering to various industries and business functions. Moreover, they are adopting a customer-centric approach, tailoring their solutions to meet specific customer needs and providing personalized customer service.
Appian Corporation Inc.
Dell Technologies
IBM Corporation
Blue Yonder Group, Inc.
Verint Systems Inc.
Thomas Bravo
Open Text Corporation
Pegasystems Inc.
Salesforce.com, inc.
SAP SE.
Recent Developments
In March 2023, Appian Corporation Inc. announced the latest version of its platform that delivers complete process automation. The new release features enhancement in data fabric, automation, and process mining.
In October 2022, Dell Technologies introduced Frontier Software Platform. This new software utilizes edge analytics to improve factory processes and efficiencies.
In May 2023, Blue Yonder Group, Inc. has partnered with Accenture to accelerate the adoption of its supply chain platform. Under the partnership, Accenture will provide access to emerging technologies, such as process mining and robotics process automation.