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市场调查报告书
商品编码
1451281

2024-2032 年按产品类型、部署、组织类型、垂直产业和地区分類的帮助台自动化市场报告

Helpdesk Automation Market Report by Product Type, Deployment, Organizational Type, Vertical, and Region 2024-2032
出版日期: | 出版商: IMARC | 英文 149 Pages | 商品交期: 2-3个工作天内

价格

2023 年，全球帮助台自动化市场规模达到 84 亿美元。展望未来， IMARC Group预计到 2032 年，市场规模将达到 825 亿美元，2024-2032 年复合年增长率 (CAGR) 为 28.1%。由于对具有成本效益的解决方案的需求不断增长、对提高个人整体满意度的日益关注以及人工智慧 (AI) 和机器学习 (ML) 等先进技术的整合以简化流程，市场正在经历稳定增长。

帮助台自动化市场分析：

市场成长与规模：由于对高效能支援解决方案的需求不断增长以及对可扩展性的需求不断增加，市场正在稳定成长。

技术进步：人工智慧 (AI) 和机器学习 (ML) 的整合增强了帮助台自动化系统的智慧性，带来了积极的市场前景。

产业应用：帮助台自动化可应用于各产业，包括医疗保健、金融、IT 和电信。

地理趋势：在大型企业数量不断增加的推动下，北美引领市场。然而，由于对高效、可扩展的帮助台自动化解决方案的需求不断增长，亚太地区正在成为一个快速成长的市场。

竞争格局：主要参与者正在透过多种沟通管道扩展其支援能力，包括电子邮件、聊天、社群媒体和行动应用程式。

挑战与机会：虽然市场面临资料安全问题等挑战，但它也遇到了利用自动化实现个人个人化体验的机会。

未来展望：随着数据驱动决策的需求不断成长，帮助台自动化市场的未来看起来充满希望。此外，对环境永续性的日益关注预计将推动市场成长。

帮助台自动化市场趋势：

对具有成本效益的解决方案的需求不断增长

对具有成本效益的解决方案不断增长的需求正在促进市场的成长。据此，与营运拥有大量劳动力的传统支援中心相比，自动化可以降低营运成本。公司可以透过自动化日常任务（如票证路由、资料输入和基本问题解决）来优化资源分配，最大限度地减少对大量人力的需求，并节省劳动力费用。此外，自动化有助于减少手动流程可能出现的错误和不一致。除此之外，越来越多地采用基于云端的帮助台自动化解决方案，因为它们消除了对硬体和基础设施的前期投资的需要，正在支持市场成长。云端解决方案的即用即付模式和可扩展性进一步提高了成本效率。此外，经济高效的帮助台自动化解决方案通常提供自助服务选项，使用户能够独立找到答案并解决问题。这减少了支援查询的数量，从而减少了支援团队的工作量。

越来越注重增强使用者体验

为了提高个人满意度而越来越多地采用帮助台自动化解决方案，这有助于市场的成长。除此之外，人们越来越喜欢即时帮助、个人化互动以及解决问题，而不会造成不必要的延误。帮助台自动化透过自动化日常任务、对查询进行分类和优先排序以及透过聊天机器人或自动票务系统提供即时回应来满足这些期望。据此，自动化可确保快速确认个人的所有询问，从而提高个人的整体满意度。它使支援团队能够将精力集中在更复杂和增值的任务上，例如满足独特的客户需求。此外，公司也专注于透过自动化提供主动支援。此外，帮助台系统可以在问题升级之前预测并解决问题，展示对主动客户服务的承诺，并透过利用人工智慧和机器学习来防止潜在的挫折。除此之外，帮助台自动化解决方案中的自助服务选项可让使用者独立寻找答案和解决方案，减少人工干预的需要并实现更快的问题解决。

先进技术的融合

人工智慧 (AI) 和机器学习 (ML) 技术等先进技术在帮助台自动化中的整合正在促进市场的成长。这种整合使公司能够处理客户支援、简化流程并提高服务品质。除此之外，人工智慧系统能够全天候理解并回应个人的询问，并减少回应时间。它们可以处理常规任务，例如常见问题 (FAQ) 和基本问题解决，从而使人工代理专注于更复杂和增值的互动。此外，机器学习演算法会分析大量的个人历史资料，以识别模式和趋势。这种数据驱动的方法支援预测分析，可以预测个人的需求和问题，从而提供主动支援。与此一致的是，情绪分析（另一个机器学习应用程式）透过互动评估客户情绪，帮助公司衡量个人满意度并确定其产品或服务需要改进的领域。

目录

第一章：前言

第 2 章：范围与方法

  • 研究目的
  • 利害关係人
  • 资料来源
    • 主要资源
    • 二手资料
  • 市场预测
    • 自下而上的方法
    • 自上而下的方法
  • 预测方法

第 3 章：执行摘要

第 4 章：简介

  • 概述
  • 主要行业趋势

第 5 章：全球帮助台自动化市场

  • 市场概况
  • 市场业绩
  • COVID-19 的影响
  • 市场预测

第 6 章：市场区隔：依产品类型

  • 事件管理系统
    • 市场走向
    • 市场预测
  • 基于知识的系统
    • 市场走向
    • 市场预测
  • 自助重设密码
    • 市场走向
    • 市场预测
  • 其他的
    • 市场走向
    • 市场预测

第 7 章：市场区隔：依部署

  • 云端託管
    • 市场走向
    • 市场预测
  • 本地部署
    • 市场走向
    • 市场预测

第 8 章：市场区隔：依组织类型

  • 大型企业
    • 市场走向
    • 市场预测
  • 中小企业
    • 市场走向
    • 市场预测

第 9 章：市场区隔：依垂直领域

  • 资讯科技和电信
    • 市场走向
    • 市场预测
  • BFSI
    • 市场走向
    • 市场预测
  • 政府
    • 市场走向
    • 市场预测
  • 教育
    • 市场走向
    • 市场预测
  • 卫生保健
    • 市场走向
    • 市场预测
  • 製造业
    • 市场走向
    • 市场预测
  • 汽车
    • 市场走向
    • 市场预测
  • 零售
    • 市场走向
    • 市场预测
  • 其他的
    • 市场走向
    • 市场预测

第 10 章：市场区隔：按地区

  • 北美洲
    • 美国
      • 市场走向
      • 市场预测
    • 加拿大
      • 市场走向
      • 市场预测
  • 亚太地区
    • 中国
      • 市场走向
      • 市场预测
    • 日本
      • 市场走向
      • 市场预测
    • 印度
      • 市场走向
      • 市场预测
    • 韩国
      • 市场走向
      • 市场预测
    • 澳洲
      • 市场走向
      • 市场预测
    • 印尼
      • 市场走向
      • 市场预测
    • 其他的
      • 市场走向
      • 市场预测
  • 欧洲
    • 德国
      • 市场走向
      • 市场预测
    • 法国
      • 市场走向
      • 市场预测
    • 英国
      • 市场走向
      • 市场预测
    • 义大利
      • 市场走向
      • 市场预测
    • 西班牙
      • 市场走向
      • 市场预测
    • 俄罗斯
      • 市场走向
      • 市场预测
    • 其他的
      • 市场走向
      • 市场预测
  • 拉丁美洲
    • 巴西
      • 市场走向
      • 市场预测
    • 墨西哥
      • 市场走向
      • 市场预测
    • 其他的
      • 市场走向
      • 市场预测
  • 中东和非洲
    • 市场走向
    • 市场细分：按国家/地区
    • 市场预测

第 11 章：SWOT 分析

  • 概述
  • 优势
  • 弱点
  • 机会
  • 威胁

第 12 章：价值链分析

第 13 章：波特五力分析

  • 概述
  • 买家的议价能力
  • 供应商的议价能力
  • 竞争程度
  • 新进入者的威胁
  • 替代品的威胁

第 14 章：价格指标

第15章：竞争格局

  • 市场结构
  • 关键参与者
  • 关键参与者简介
    • Atlassian Pty Ltd.
    • AXIOS SYSTEMS PLC
    • BMC Software, Inc.
    • Broadcom, Inc.
    • Ivanti, Inc.
    • HappyFox Inc.
    • Resolve Systems, LLC
    • ServiceNow, Inc.
    • Sunrise Software Limited
    • SunView Software
    • Vision Helpdesk
Product Code: SR112024A1939

The global helpdesk automation market size reached US$ 8.4 Billion in 2023. Looking forward, IMARC Group expects the market to reach US$ 82.5 Billion by 2032, exhibiting a growth rate (CAGR) of 28.1% during 2024-2032. The market is experiencing steady growth driven by the escalating demand for cost-effective solutions, rising focus on enhancing the overall satisfaction of individuals, and integration of advanced technologies, such as artificial intelligence (AI) and machine learning (ML), to streamline processes.

Helpdesk Automation Market Analysis:

Market Growth and Size: The market is witnessing stable growth due to the escalating demand for efficient support solutions, along with the increasing need for scalability.

Technological Advancements: The integration of artificial intelligence (AI) and machine learning (ML) to enhance the intelligence of helpdesk automation systems is offering a positive market outlook.

Industry Applications: Helpdesk automation finds applications across various industries, including healthcare, finance, and IT and telecom.

Geographical Trends: North America leads the market, driven by the rising number of large enterprises. However, Asia Pacific is emerging as a fast-growing market due to the increasing demand for efficient and scalable helpdesk automation solutions.

Competitive Landscape: Key players are expanding their support capabilities across multiple communication channels, including email, chat, social media, and mobile apps.

Challenges and Opportunities: While the market faces challenges, such as data security concerns, it also encounters opportunities in leveraging automation for personalized experiences of individuals.

Future Outlook: The future of the helpdesk automation market looks promising, with the rising need for data-driven decision-making. Additionally, the increasing focus on environmental sustainability is projected to propel the market growth.

Helpdesk Automation Market Trends:

Rising demand for cost-effective solutions

The rising demand for cost-effective solutions is contributing to the growth of the market. In line with this, automation can reduce operational costs as compared to operating a traditional support center with a large workforce. Companies can optimize resource allocation, minimize the need for extensive manpower, and save on labor expenses by automating routine tasks like ticket routing, data entry, and basic issue resolution. Moreover, automation helps in reducing errors and inconsistencies that may arise from manual processes. Besides this, the increasing adoption of cloud-based helpdesk automation solutions, as they eliminate the need for upfront investments in hardware and infrastructure, is supporting the market growth. The pay-as-you-go model and scalability of cloud solutions further contribute to cost efficiency. Furthermore, cost-effective helpdesk automation solutions often offer self-service options that empower users to find answers and resolve issues independently. This reduces the volume of support inquiries and, consequently, the workload on support teams.

Increasing focus on enhanced user experiences

The rising adoption of helpdesk automation solutions to enhance the satisfaction of individuals is contributing to the market growth. Besides this, people are increasingly preferring immediate assistance, personalized interactions, and resolutions to their issues without unnecessary delays. Helpdesk automation addresses these expectations by automating routine tasks, categorizing and prioritizing inquiries, and providing instant responses through chatbots or automated ticketing systems. In line with this, automation ensures that all inquiries of individuals are acknowledged quickly, enhancing the overall satisfaction of individuals. It allows support teams to focus their efforts on more complex and value-added tasks, such as addressing unique client needs. Moreover, companies are focusing on proactive support through automation. Furthermore, helpdesk systems can predict and address issues before they escalate, demonstrate a commitment to proactive customer care, and prevent potential frustrations by leveraging AI and ML. Apart from this, self-service options within helpdesk automation solutions allow users to find answers and solutions independently, reducing the need for human intervention and enabling quicker issue resolution.

Integration of advanced technologies

Integration of advanced technologies, such as artificial intelligence (AI) and machine learning (ML) technologies, in helpdesk automation is bolstering the growth of the market. This integration allows companies to handle client support, streamline processes, and enhance the quality of service. Apart from this, AI systems are capable of understanding and responding to inquiries from individuals around the clock and reducing response times. They can handle routine tasks, such as frequently asked questions (FAQs) and basic issue resolution, allowing human agents to focus on more complex and value-added interactions. Furthermore, ML algorithms analyze vast amounts of historical data of individuals to identify patterns and trends. This data-driven approach enables predictive analytics, which can anticipate the needs and issues of individuals, allowing proactive support. In line with this, sentiment analysis, another ML application, evaluates client sentiments from interactions, helping companies scale the satisfaction of individuals and identify areas for improvement in their products or services.

Helpdesk Automation Industry Segmentation:

IMARC Group provides an analysis of the key trends in each segment of the market, along with forecasts at the global, regional, and country levels for 2024-2032. Our report has categorized the market based on product type, deployment, organization type, and vertical.

Breakup by Product Type:

Incident Management Systems

Knowledge-Based Systems

Self-service Reset Password

Others

Incident management systems account for the majority of the market share

The report has provided a detailed breakup and analysis of the market based on the product type. This includes incident management systems, knowledge-based systems, self-service reset password, and others. According to the report, incident management systems represented the largest segment.

Incident management systems are designed to efficiently handle and resolve issues and incidents. They facilitate the logging, tracking, and management of inquiries or problems of individuals, ensuring a systematic approach to issue resolution.

Knowledge-based systems are designed to store, organize, and provide access to a vast repository of knowledge and information. They enable support teams to access relevant information quickly, improving response times and the accuracy of solutions provided to individuals.

Self-service reset password solutions are a specialized segment that focuses on automating the password reset process. They empower end-users to reset their passwords independently without the need for human intervention. This not only reduces the workload on support teams but also offers a convenient and time-saving option for people.

Breakup by Deployment:

Cloud Hosted

On-premise

Cloud hosted holds the largest market share

A detailed breakup and analysis of the market based on the deployment have also been provided in the report. This includes cloud hosted and on-premise. According to the report, cloud hosted accounted for the largest market share.

Cloud hosted deployment solutions offer enhanced scalability, flexibility, and ease of implementation. Cloud-hosted helpdesk automation systems are accessible over the internet and are offered as software as a service (SaaS). They require minimal infrastructure investment and are suitable for organizations of various sizes. This deployment option is well-suited for companies seeking cost-effective and easily accessible solutions.

On-premise deployment involves the installation and operation of helpdesk automation systems within the infrastructure of a company. These systems are hosted on the servers of a company and provide improved control and customization options. On-premise solutions are chosen by organizations that have specific security or compliance requirements and prefer to have complete control over their systems.

Breakup by Organization Type:

Large Enterprises

Small and Medium Enterprises

Large enterprises represent the leading market segment

The report has provided a detailed breakup and analysis of the market based on the organization type. This includes large enterprises and small and medium enterprises. According to the report, large enterprises represented the largest segment.

Large enterprises have complex support needs, higher client volumes, and diverse client service teams. They require robust and comprehensive helpdesk automation systems that can handle a wide range of support inquiries efficiently. Large enterprises prioritize scalability, integration with existing systems, and advanced features to meet the demands of their client support operations.

Small and medium enterprises (SMEs) have smaller client support teams and fewer support inquiries as compared to large enterprises. SMEs are increasingly recognizing the value of helpdesk automation in improving the efficiency and satisfaction of individuals. SMEs often seek cost-effective and user-friendly solutions that can be easily integrated into their existing infrastructure.

Breakup by Vertical:

IT and Telecom

BFSI

Government

Education

Healthcare

Manufacturing

Automotive

Retail

Others

IT and telecom exhibit a clear dominance in the market

The report has provided a detailed breakup and analysis of the market based on the vertical. This includes IT and telecom, BFSI, government, education, healthcare, manufacturing, automotive, retail, and others. According to the report, IT and telecom represented the largest segment.

The IT and telecom sector is a leading adopter of helpdesk automation, as efficient incident management and rapid issue resolution are critical. Helpdesk automation solutions cater to this need by streamlining support processes and improving service delivery.

In the banking, financial services, and insurance (BFSI) sector, helpdesk automation aids in managing inquiries of individuals, ensuring data privacy, and meeting regulatory requirements. In line with this, automation enhances interactions between individuals.

Government utilizes helpdesk automation to improve citizen services, streamline inquiries, and enhance communication with constituents. Helpdesk automation systems help government entities efficiently manage citizen requests and provide timely responses.

Education institutions benefit from helpdesk automation by efficiently handling student inquiries, IT support requests, and administrative tasks. Automation ensures smoother operations in schools, colleges, and universities.

The healthcare industry relies on helpdesk automation to manage patient inquiries, appointment scheduling, and support for medical staff. Automation helps healthcare providers deliver timely and accurate information to patients.

In the manufacturing sector, helpdesk automation aids in managing production-related inquiries, supply chain issues, and client support for manufacturing companies. This streamlines operations and improves the satisfaction of individuals.

The automotive industry employs helpdesk automation for client service, warranty support, and technical assistance. Apart from this, automation solutions assist in enhancing the experience of individuals.

Retail uses helpdesk automation to manage inquiries, handle e-commerce support, and improve client service in physical stores. Automation helps retailers provide seamless shopping experiences.

Breakup by Region:

North America

United States

Canada

Asia Pacific

China

Japan

India

South Korea

Australia

Indonesia

Others

Europe

Germany

France

United Kingdom

Italy

Spain

Russia

Others

Latin America

Brazil

Mexico

Others

Middle East and Africa

North America leads the market, accounting for the largest helpdesk automation market share

The market research report has also provided a comprehensive analysis of all the major regional markets, which include North America (the United States and Canada); Asia Pacific (China, Japan, India, South Korea, Australia, Indonesia, and others); Europe (Germany, France, the United Kingdom, Italy, Spain, Russia, and others); Latin America (Brazil, Mexico, and others); and the Middle East and Africa. According to the report, North America accounted for the largest market share due to the rising number of large enterprises. In addition, the presence of a well-developed IT infrastructure is propelling the market growth. Furthermore, the increasing development of advanced automation technologies is impelling the market growth.

Asia Pacific stands as another key region in the market, driven by the escalating demand for efficient and scalable helpdesk automation solutions. Besides this, the rising need for streamlined client support processes is contributing to the market growth.

Europe maintains a strong presence in the market, with the increasing demand for automation solutions tailored to specific industry needs. In addition, the rising focus on data privacy and security is impelling the market growth.

Latin America exhibits growing potential in the helpdesk automation market on account of the rising focus on enhancing the experience of individuals. Apart from this, the increasing number of large enterprises is bolstering the market growth.

The Middle East and Africa region shows a developing market for helpdesk automation, primarily driven by the rising demand for cost-effective and flexible helpdesk automation solutions. Furthermore, the increasing adoption of advanced automation solutions is propelling the market growth.

Leading Key Players in the Helpdesk Automation Industry:

Key players are integrating artificial intelligence (AI) and machine learning (ML) technologies into their helpdesk automation solutions. They are developing AI-powered chatbots, virtual assistants, and predictive analytics to enhance the efficiency and intelligence of their systems. In addition, companies are expanding their support capabilities across multiple communication channels, including email, chat, social media, and mobile apps. This ensures that individuals can reach out for assistance through their preferred means of communication. They are also providing knowledge bases, frequently asked questions (FAQs), and automated workflows that empower individuals to find answers and resolve issues independently, reducing the workload on support teams.

The market research report has provided a comprehensive analysis of the competitive landscape. Detailed profiles of all major companies have also been provided. Some of the key players in the market include:

Atlassian Pty Ltd.

AXIOS SYSTEMS PLC

BMC Software, Inc.

Broadcom, Inc.

Ivanti, Inc.

HappyFox Inc.

Resolve Systems, LLC

ServiceNow, Inc.

Sunrise Software Limited

SunView Software

Vision Helpdesk

(Please note that this is only a partial list of the key players, and the complete list is provided in the report.)

Latest News:

October 31, 2023: Atlassian Pty Ltd. unveiled new virtual agent that is designed to help individuals deliver enhanced employee and client support at high velocity. It will help teams automate support interactions and deliver fast, always-on, conversational support via their favorite collaboration tools.

February 2, 2021: HappyFox Inc launched HappyFox Assist AI, a new product that gives IT and HR teams the power to leverage AI to auto-resolve repetitive questions and allow companies to manage their IT and HR support within Slack. Assist AI from HappyFox is the most comprehensive AI-powered conversational support product on the market.

Key Questions Answered in This Report

  • 1. What was the size of the global helpdesk automation market in 2023?
  • 2. What is the expected growth rate of the global helpdesk automation market during 2024-2032?
  • 3. What are the key factors driving the global helpdesk automation market?
  • 4. What has been the impact of COVID-19 on the global helpdesk automation market?
  • 5. What is the breakup of the global helpdesk automation market based on the product type?
  • 6. What is the breakup of the global helpdesk automation market based on the deployment?
  • 7. What is the breakup of the global helpdesk automation market based on the organization type?
  • 8. What is the breakup of the global helpdesk automation market based on the vertical?
  • 9. What are the key regions in the global helpdesk automation market?
  • 10. Who are the key players/companies in the global helpdesk automation market?

Table of Contents

1 Preface

2 Scope and Methodology

  • 2.1 Objectives of the Study
  • 2.2 Stakeholders
  • 2.3 Data Sources
    • 2.3.1 Primary Sources
    • 2.3.2 Secondary Sources
  • 2.4 Market Estimation
    • 2.4.1 Bottom-Up Approach
    • 2.4.2 Top-Down Approach
  • 2.5 Forecasting Methodology

3 Executive Summary

4 Introduction

  • 4.1 Overview
  • 4.2 Key Industry Trends

5 Global Helpdesk Automation Market

  • 5.1 Market Overview
  • 5.2 Market Performance
  • 5.3 Impact of COVID-19
  • 5.4 Market Forecast

6 Market Breakup by Product Type

  • 6.1 Incident Management Systems
    • 6.1.1 Market Trends
    • 6.1.2 Market Forecast
  • 6.2 Knowledge-Based Systems
    • 6.2.1 Market Trends
    • 6.2.2 Market Forecast
  • 6.3 Self-service Reset Password
    • 6.3.1 Market Trends
    • 6.3.2 Market Forecast
  • 6.4 Others
    • 6.4.1 Market Trends
    • 6.4.2 Market Forecast

7 Market Breakup by Deployment

  • 7.1 Cloud Hosted
    • 7.1.1 Market Trends
    • 7.1.2 Market Forecast
  • 7.2 On-premise
    • 7.2.1 Market Trends
    • 7.2.2 Market Forecast

8 Market Breakup by Organization Type

  • 8.1 Large Enterprises
    • 8.1.1 Market Trends
    • 8.1.2 Market Forecast
  • 8.2 Small and Medium Enterprises
    • 8.2.1 Market Trends
    • 8.2.2 Market Forecast

9 Market Breakup by Vertical

  • 9.1 IT and Telecom
    • 9.1.1 Market Trends
    • 9.1.2 Market Forecast
  • 9.2 BFSI
    • 9.2.1 Market Trends
    • 9.2.2 Market Forecast
  • 9.3 Government
    • 9.3.1 Market Trends
    • 9.3.2 Market Forecast
  • 9.4 Education
    • 9.4.1 Market Trends
    • 9.4.2 Market Forecast
  • 9.5 Healthcare
    • 9.5.1 Market Trends
    • 9.5.2 Market Forecast
  • 9.6 Manufacturing
    • 9.6.1 Market Trends
    • 9.6.2 Market Forecast
  • 9.7 Automotive
    • 9.7.1 Market Trends
    • 9.7.2 Market Forecast
  • 9.8 Retail
    • 9.8.1 Market Trends
    • 9.8.2 Market Forecast
  • 9.9 Others
    • 9.9.1 Market Trends
    • 9.9.2 Market Forecast

10 Market Breakup by Region

  • 10.1 North America
    • 10.1.1 United States
      • 10.1.1.1 Market Trends
      • 10.1.1.2 Market Forecast
    • 10.1.2 Canada
      • 10.1.2.1 Market Trends
      • 10.1.2.2 Market Forecast
  • 10.2 Asia Pacific
    • 10.2.1 China
      • 10.2.1.1 Market Trends
      • 10.2.1.2 Market Forecast
    • 10.2.2 Japan
      • 10.2.2.1 Market Trends
      • 10.2.2.2 Market Forecast
    • 10.2.3 India
      • 10.2.3.1 Market Trends
      • 10.2.3.2 Market Forecast
    • 10.2.4 South Korea
      • 10.2.4.1 Market Trends
      • 10.2.4.2 Market Forecast
    • 10.2.5 Australia
      • 10.2.5.1 Market Trends
      • 10.2.5.2 Market Forecast
    • 10.2.6 Indonesia
      • 10.2.6.1 Market Trends
      • 10.2.6.2 Market Forecast
    • 10.2.7 Others
      • 10.2.7.1 Market Trends
      • 10.2.7.2 Market Forecast
  • 10.3 Europe
    • 10.3.1 Germany
      • 10.3.1.1 Market Trends
      • 10.3.1.2 Market Forecast
    • 10.3.2 France
      • 10.3.2.1 Market Trends
      • 10.3.2.2 Market Forecast
    • 10.3.3 United Kingdom
      • 10.3.3.1 Market Trends
      • 10.3.3.2 Market Forecast
    • 10.3.4 Italy
      • 10.3.4.1 Market Trends
      • 10.3.4.2 Market Forecast
    • 10.3.5 Spain
      • 10.3.5.1 Market Trends
      • 10.3.5.2 Market Forecast
    • 10.3.6 Russia
      • 10.3.6.1 Market Trends
      • 10.3.6.2 Market Forecast
    • 10.3.7 Others
      • 10.3.7.1 Market Trends
      • 10.3.7.2 Market Forecast
  • 10.4 Latin America
    • 10.4.1 Brazil
      • 10.4.1.1 Market Trends
      • 10.4.1.2 Market Forecast
    • 10.4.2 Mexico
      • 10.4.2.1 Market Trends
      • 10.4.2.2 Market Forecast
    • 10.4.3 Others
      • 10.4.3.1 Market Trends
      • 10.4.3.2 Market Forecast
  • 10.5 Middle East and Africa
    • 10.5.1 Market Trends
    • 10.5.2 Market Breakup by Country
    • 10.5.3 Market Forecast

11 SWOT Analysis

  • 11.1 Overview
  • 11.2 Strengths
  • 11.3 Weaknesses
  • 11.4 Opportunities
  • 11.5 Threats

12 Value Chain Analysis

13 Porters Five Forces Analysis

  • 13.1 Overview
  • 13.2 Bargaining Power of Buyers
  • 13.3 Bargaining Power of Suppliers
  • 13.4 Degree of Competition
  • 13.5 Threat of New Entrants
  • 13.6 Threat of Substitutes

14 Price Indicators

15 Competitive Landscape

  • 15.1 Market Structure
  • 15.2 Key Players
  • 15.3 Profiles of Key Players
    • 15.3.1 Atlassian Pty Ltd.
      • 15.3.1.1 Company Overview
      • 15.3.1.2 Product Portfolio
    • 15.3.2 AXIOS SYSTEMS PLC
      • 15.3.2.1 Company Overview
      • 15.3.2.2 Product Portfolio
      • 15.3.2.3 Financials
    • 15.3.3 BMC Software, Inc.
      • 15.3.3.1 Company Overview
      • 15.3.3.2 Product Portfolio
      • 15.3.3.3 SWOT Analysis
    • 15.3.4 Broadcom, Inc.
      • 15.3.4.1 Company Overview
      • 15.3.4.2 Product Portfolio
    • 15.3.5 Ivanti, Inc.
      • 15.3.5.1 Company Overview
      • 15.3.5.2 Product Portfolio
    • 15.3.6 HappyFox Inc.
      • 15.3.6.1 Company Overview
      • 15.3.6.2 Product Portfolio
    • 15.3.7 Resolve Systems, LLC
      • 15.3.7.1 Company Overview
      • 15.3.7.2 Product Portfolio
    • 15.3.8 ServiceNow, Inc.
      • 15.3.8.1 Company Overview
      • 15.3.8.2 Product Portfolio
      • 15.3.8.3 Financials
      • 15.3.8.4 SWOT Analysis
    • 15.3.9 Sunrise Software Limited
      • 15.3.9.1 Company Overview
      • 15.3.9.2 Product Portfolio
    • 15.3.10 SunView Software
      • 15.3.10.1 Company Overview
      • 15.3.10.2 Product Portfolio
    • 15.3.11 Vision Helpdesk
      • 15.3.11.1 Company Overview
      • 15.3.11.2 Product Portfolio

List of Figures

  • Figure 1: Global: Helpdesk Automation Market: Major Drivers and Challenges
  • Figure 2: Global: Helpdesk Automation Market: Sales Value (in Billion US$), 2018-2023
  • Figure 3: Global: Helpdesk Automation Market: Breakup by Product Type (in %), 2023
  • Figure 4: Global: Helpdesk Automation Market: Breakup by Deployment (in %), 2023
  • Figure 5: Global: Helpdesk Automation Market: Breakup by Organization Type (in %), 2023
  • Figure 6: Global: Helpdesk Automation Market: Breakup by Vertical (in %), 2023
  • Figure 7: Global: Helpdesk Automation Market: Breakup by Region (in %), 2023
  • Figure 8: Global: Helpdesk Automation Market Forecast: Sales Value (in Billion US$), 2024-2032
  • Figure 9: Global: Helpdesk Automation (Incident Management Systems) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 10: Global: Helpdesk Automation (Incident Management Systems) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 11: Global: Helpdesk Automation (Knowledge-Based Systems) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 12: Global: Helpdesk Automation (Knowledge-Based Systems) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 13: Global: Helpdesk Automation (Self-service Reset Password) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 14: Global: Helpdesk Automation (Self-service Reset Password) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 15: Global: Helpdesk Automation (Other Product Types) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 16: Global: Helpdesk Automation (Other Product Types) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 17: Global: Helpdesk Automation (Cloud Hosted) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 18: Global: Helpdesk Automation (Cloud Hosted) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 19: Global: Helpdesk Automation (On-premise) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 20: Global: Helpdesk Automation (On-premise) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 21: Global: Helpdesk Automation (Large Enterprises) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 22: Global: Helpdesk Automation (Large Enterprises) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 23: Global: Helpdesk Automation (Small and Medium Enterprises) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 24: Global: Helpdesk Automation (Small and Medium Enterprises) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 25: Global: Helpdesk Automation (IT and Telecom) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 26: Global: Helpdesk Automation (IT and Telecom) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 27: Global: Helpdesk Automation (BFSI) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 28: Global: Helpdesk Automation (BFSI) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 29: Global: Helpdesk Automation (Government) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 30: Global: Helpdesk Automation (Government) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 31: Global: Helpdesk Automation (Education) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 32: Global: Helpdesk Automation (Education) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 33: Global: Helpdesk Automation (Healthcare) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 34: Global: Helpdesk Automation (Healthcare) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 35: Global: Helpdesk Automation (Manufacturing) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 36: Global: Helpdesk Automation (Manufacturing) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 37: Global: Helpdesk Automation (Automotive) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 38: Global: Helpdesk Automation (Automotive) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 39: Global: Helpdesk Automation (Retail) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 40: Global: Helpdesk Automation (Retail) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 41: Global: Helpdesk Automation (Others) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 42: Global: Helpdesk Automation (Others) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 43: North America: Helpdesk Automation Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 44: North America: Helpdesk Automation Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 45: United States: Helpdesk Automation Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 46: United States: Helpdesk Automation Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 47: Canada: Helpdesk Automation Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 48: Canada: Helpdesk Automation Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 49: Asia Pacific: Helpdesk Automation Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 50: Asia Pacific: Helpdesk Automation Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 51: China: Helpdesk Automation Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 52: China: Helpdesk Automation Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 53: Japan: Helpdesk Automation Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 54: Japan: Helpdesk Automation Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 55: India: Helpdesk Automation Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 56: India: Helpdesk Automation Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 57: South Korea: Helpdesk Automation Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 58: South Korea: Helpdesk Automation Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 59: Australia: Helpdesk Automation Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 60: Australia: Helpdesk Automation Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 61: Indonesia: Helpdesk Automation Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 62: Indonesia: Helpdesk Automation Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 63: Others: Helpdesk Automation Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 64: Others: Helpdesk Automation Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 65: Europe: Helpdesk Automation Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 66: Europe: Helpdesk Automation Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 67: Germany: Helpdesk Automation Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 68: Germany: Helpdesk Automation Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 69: France: Helpdesk Automation Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 70: France: Helpdesk Automation Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 71: United Kingdom: Helpdesk Automation Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 72: United Kingdom: Helpdesk Automation Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 73: Italy: Helpdesk Automation Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 74: Italy: Helpdesk Automation Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 75: Spain: Helpdesk Automation Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 76: Spain: Helpdesk Automation Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 77: Russia: Helpdesk Automation Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 78: Russia: Helpdesk Automation Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 79: Others: Helpdesk Automation Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 80: Others: Helpdesk Automation Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 81: Latin America: Helpdesk Automation Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 82: Latin America: Helpdesk Automation Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 83: Brazil: Helpdesk Automation Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 84: Brazil: Helpdesk Automation Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 85: Mexico: Helpdesk Automation Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 86: Mexico: Helpdesk Automation Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 87: Others: Helpdesk Automation Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 88: Others: Helpdesk Automation Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 89: Middle East and Africa: Helpdesk Automation Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 90: Middle East and Africa: Helpdesk Automation Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 91: Global: Helpdesk Automation Industry: SWOT Analysis
  • Figure 92: Global: Helpdesk Automation Industry: Value Chain Analysis
  • Figure 93: Global: Helpdesk Automation Industry: Porter's Five Forces Analysis

List of Tables

  • Table 1: Global: Helpdesk Automation Market: Key Industry Highlights, 2023 and 2032
  • Table 2: Global: Helpdesk Automation Market Forecast: Breakup by Product Type (in Million US$), 2024-2032
  • Table 3: Global: Helpdesk Automation Market Forecast: Breakup by Deployment (in Million US$), 2024-2032
  • Table 4: Global: Helpdesk Automation Market Forecast: Breakup by Organization Type (in Million US$), 2024-2032
  • Table 5: Global: Helpdesk Automation Market Forecast: Breakup by Vertical (in Million US$), 2024-2032
  • Table 6: Global: Helpdesk Automation Market Forecast: Breakup by Region (in Million US$), 2024-2032
  • Table 7: Global: Helpdesk Automation Market: Competitive Structure
  • Table 8: Global: Helpdesk Automation Market: Key Players