市场调查报告书
商品编码
1451883
2024-2032 年按类型、服务类型、组织规模、垂直产业(汽车、消费品、IT、电信等)和地区分類的帮助台外包市场报告Help Desk Outsourcing Market Report by Type, Service Type, Organization Size, Industry Verticals (Automotive, Consumer Goods, IT, Telecommunication, and Others), and Region 2024-2032 |
2023年全球帮助台外包市场规模达到90亿美元。展望未来, IMARC Group预计到2032年市场规模将达到174亿美元,2024-2032年复合年增长率(CAGR)为7.29%。大型和中小型企业的扩张、对具有成本效益和简化的客户支援服务的需求不断增加以及对高效客户支援服务的需求不断增长是推动市场的一些关键因素。
帮助台外包是指与外部提供者合作管理客户支援服务的做法。它为满足客户和内部员工的需求提供更快的回应时间和可靠的全天候帮助。它帮助组织获得专业知识并提高服务品质和营运效率。它还有助于减少招募和培训新员工和现有员工的费用。它使公司能够减轻与员工流动、技能差距以及对特定个人提供策略支援的依赖相关的风险。除此之外,由于它确保了无缝的入职流程,最大限度地减少干扰并保持连续性,因此全球范围内对帮助台外包服务的需求正在增加。
快速城市化和公共和私人组织的扩张是积极影响市场的关键因素之一。此外,对高效、简化的客户支援服务的需求不断增长,鼓励在全球范围内采用帮助台外包服务。同时,跨多个管道的客户查询量不断增加,这推动了对自动票务、路线和自助服务解决方案的需求。除此之外,基于云端的帮助台外包平台的广泛采用,由于其提供的各种优势,包括可扩展性、灵活性和易于部署,有利于市场成长。此外,自带设备 (BYOD) 的上升趋势正在刺激对帮助台外包服务的需求。此外,内部辅助部门的工作空间和劳动力资金有限的中小企业(SME)越来越多地利用帮助台外包服务,这为市场创造了积极的前景。此外,医疗保健行业越来越多地采用外包服务来优化成本以及将资源分配给核心医疗服务和策略倡议,这正在推动市场成长。再加上远距医疗和远距患者监测(RPM) 设施的不断增长,对帮助台支援的需求不断增加,以透过远距医疗平台、视讯咨询、远端监测设备和解决连接问题来协助患者和医疗保健提供者。 RPM 有助于降低病患和医疗保健专业人员的差旅成本以及发生医院获得性感染 (HAI) 的风险。
The global help desk outsourcing market size reached US$ 9.0 Billion in 2023. Looking forward, IMARC Group expects the market to reach US$ 17.4 Billion by 2032, exhibiting a growth rate (CAGR) of 7.29% during 2024-2032. The expansion of large and small and medium-sized enterprises, increasing demand for cost-efficient and streamlined customer support services, and the growing demand for efficient customer support services represent some of the key factors driving the market.
Help desk outsourcing refers to the practice of partnering with an external provider to manage customer support service. It offers faster response time and reliable, round-the-clock assistance for the needs of clients and internal employees. It assists organizations in gaining access to specialized expertise and improving service quality and operational efficiency. It also aids in reducing expenses of recruiting and training new and existing staff. It enables companies in mitigating risks associated with staff turnover, skill gaps and reliance on specific individuals for strategic support. Besides this, as it ensures a seamless onboarding process that minimizes disruptions and maintains continuity, the demand for help desk outsourcing services is increasing across the globe.
Rapid urbanization and the expansion of public and private organizations represent one of the key factors positively influencing the market. Additionally, the escalating demand for efficient and streamlined customer support services is encouraging the adoption of help desk outsourcing services across the globe. Along with this, there is a rise in the volume of customer inquiries across multiple channels, which is driving the requirement for automated ticketing, routing, and self-service solutions. Apart from this, the widespread adoption of cloud-based helpdesk outsourcing platforms, on account of various advantages offered, which include scalability, flexibility, and ease of deployment, is favoring the market growth. Furthermore, the rising trend of bring your own device (BYOD) is catalyzing the demand for help desk outsourcing services. Additionally, the increasing utilization of help desk outsourcing services by small and medium-sized enterprises (SMEs) that have limited workspace and labor funds for in-house auxiliary departments is creating a positive outlook for the market. Moreover, the rising adoption of outsourcing services in the healthcare industry for cost optimization and allocation of resources to core medical services and strategic initiatives is propelling market growth. This, coupled with the rising trend of telehealth and remote patient monitoring (RPM) facilities, is increasing the need for help desk support to assist patients and healthcare providers with telemedicine platforms, video consultations, remote monitoring devices, and troubleshooting connectivity issues. RPM helps reduce travel costs and the risk of developing hospital-acquired infections (HAIs) among patients and healthcare professionals.
IMARC Group provides an analysis of the key trends in each segment of the global help desk outsourcing market, along with forecasts at the global, regional, and country levels from 2024-2032. Our report has categorized the market based on type, service type, organization size, and industry verticals.
Outsourced Level 1 and Level 2
Outsourced Technical Helpdesk
The report has provided a detailed breakup and analysis of the help desk outsourcing market based on the type. This includes outsourced Level 1 and Level 2 and outsourced technical helpdesk. According to the report, outsourced technical helpdesk represented the largest segment.
Legal Services
Facilities Management
HR Services
Finance and Accounting
Others
The report has provided a detailed breakup and analysis of the help desk outsourcing market based on service type. This includes legal services, facilities management, HR services, finance and accounting, and others.
Large Enterprises
Small and Medium-sized Enterprises
The report has provided a detailed breakup and analysis of the help desk outsourcing market based on organization size. This includes large enterprises and small and medium-sized enterprises. According to the report, large enterprises accounted for the largest market share.
Automotive
Consumer Goods
IT (Information Technology)
Telecommunication
Others
A detailed breakup and analysis of the help desk outsourcing market based on the industry verticals has also been provided in the report. This includes automotive, consumer goods, IT (information technology), telecommunication, and others.
North America
United States
Canada
Asia-Pacific
China
Japan
India
South Korea
Australia
Indonesia
Others
Europe
Germany
France
United Kingdom
Italy
Spain
Russia
Others
Latin America
Brazil
Mexico
Others
Middle East and Africa
The report has also provided a comprehensive analysis of all the major regional markets, which include North America (the United States and Canada); Asia Pacific (China, Japan, India, South Korea, Australia, Indonesia, and others); Europe (Germany, France, the United Kingdom, Italy, Spain, Russia and others); Latin America (Brazil, Mexico, and others); and the Middle East and Africa. According to the report, North America was the largest market for help desk outsourcing. Some of the factors driving the North America help desk outsourcing market included the rising reliance on automation for minimizing human errors, increasing adoption in various industries, advent of advanced technologies, etc.
The report has also provided a comprehensive analysis of the competitive landscape in the global helpdesk outsourcing market. Detailed profiles of all major companies have been provided. Some of the companies covered include Accenture Plc, Business Support Solution SA, Call Center Inter Galactica Sp. z o.o., Computer Generated Solutions Inc., HCL Technologies Limited, IBM Corporation, Infosys Limited, Qcom Outsourcing Ltd., Tata Consultancy Services Ltd. (Tata Group), Wipro Limited, etc. Kindly note that this only represents a partial list of companies, and the complete list has been provided in the report.
Kindly note that this only represents a partial list of companies, and the complete list has been provided in the report.