市场调查报告书
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2024-2032 年队列管理系统市场报告(按产品、部署模型、模式、应用、垂直行业和地区)Queue Management System Market Report by Offering, Deployment Model, Mode, Application, Industry Vertical, and Region 2024-2032 |
2023年,全球队列管理系统市场规模达到5.747亿美元。展望未来, IMARC Group预计到2032年市场规模将达到8.363亿美元,2024-2032年复合年增长率(CAGR)为4.13%。医疗保健行业越来越多地采用轻鬆处理患者查询并避免疾病传播、提高利用率以提高客户参与度以及管理客户流量的需求不断增长,这些都是推动市场发展的一些关键因素。
队列管理系统是一种基于软体的解决方案,旨在简化管理和组织队列的过程。它产生有关伫列效能和模式、客户流和行为以及服务指标的资料和分析。它提供队列等待时间的即时更新并管理客户互动。它还提高了服务透明度,减少了个人在等待期间的不确定性或沮丧感。它提高了客户忠诚度和保留率,并提高了服务交付的个人化程度。队列管理系统有助于改善客户体验、优化服务效率、减少等待时间。它允许员工更专注于引导客户,从而有助于提高员工的工作效率。除此之外,它还有利于提高企业的获利能力和简化沟通。因此,队列管理系统广泛应用于全球的医疗保健、IT 和电信、旅游和酒店、能源和公用事业行业。
目前,医疗保健行业越来越多地采用排队管理系统来轻鬆处理患者查询并避免疾病在个人之间传播,这是支持市场成长的关键因素之一。除此之外,对队列管理系统管理客户流量和移动以提高商店生产力的需求不断增长,正在对市场产生积极影响。此外,越来越多地利用队列管理系统来提高客户参与度,为行业投资者提供了利润丰厚的成长机会。除此之外,对具有成本效益和高效的排队解决方案的需求也在增加,这些解决方案可以为全球各地的个人节省时间。再加上越来越多地采用队列管理系统来避免商店过度拥挤,正在推动市场的成长。此外,提供即时警报和通知的人工智慧 (AI) 和分析等先进技术的不断涌现也促进了市场的成长。此外,对队列管理系统识别客户流量以帮助改善决策的需求不断增长,这提供了有利的市场前景。此外,自动队列管理系统的日益普及正在推动市场的成长,该系统会自动要求顾客前往下一个可进入的柜檯。
The global queue management system market size reached US$ 574.7 Million in 2023. Looking forward, IMARC Group expects the market to reach US$ 836.3 Million by 2032, exhibiting a growth rate (CAGR) of 4.13% during 2024-2032. The growing adoption in the healthcare industry for handling patient queries easily and avoiding the spread of diseases, increasing utilization to enhance customer engagement, and rising demand to manage customer traffic represent some of the key factors driving the market.
Queue management system is a software-based solution that is designed to streamline the process of managing and organizing queues. It generates data and analytics on queue performance and patterns, customer flow and behavior, and service metrics. It provides real-time updates on queue wait times and manages customer interactions. It also offers increased service transparency and reduces uncertainty or frustration among individuals during the waiting period. It increases customer loyalty and retention rates and improves personalization of service delivery. Queue management system assists in improving customer experience, optimizing service efficiency, and decreasing waiting time. It aids in enhancing staff productivity by allowing staff members to focus more on guiding customers. Besides this, it is beneficial in increasing profitability of a business and streamlining communications. As a result, queue management system is widely employed in the healthcare, IT and telecom, travel and hospitality, and energy and utilities industries across the globe.
At present, the rising adoption of queue management systems in the healthcare industry for handling patient queries easily and avoiding spread of diseases among individuals represents one of the key factors supporting the growth of the market. Besides this, the growing demand for queue management systems to manage customer traffic and movement to boost productivity in a store is positively influencing the market. Additionally, the increasing utilization of queue management systems to enhance customer engagement is offering lucrative growth opportunities to industry investors. Apart from this, there is a rise in the demand for cost-effective and efficient queue solutions that save time for individuals across the globe. This, coupled with the increasing adoption of queue management systems to avoid store overcrowding, is impelling the growth of the market. In addition, the rising emergence of advanced technologies, such as artificial intelligence (AI) and analytics, that provide real-time alerts and notifications is contributing to the growth of the market. Moreover, the growing demand for queue management systems to identify customer flow that helps in improving decision-making is offering a favorable market outlook. Furthermore, the rising adoption of automated queue management systems that automatically request customers to move forward to the next accessible counter is propelling the growth of the market.
IMARC Group provides an analysis of the key trends in each segment of the global queue management system market, along with forecasts at the global, regional, and country levels from 2024-2032. Our report has categorized the market based on offering, deployment model, mode, application, and industry vertical.
Solution
Hardware
Software
Service
Professional Service
Managed Service
The report has provided a detailed breakup and analysis of the queue management system market based on the offering. This includes solution (hardware and software) and service (professional service and managed service). According to the report, solution represented the largest segment.
On-premises
Cloud-based
A detailed breakup and analysis of the queue management system market based on the deployment model has also been provided in the report. This includes on-premises and cloud-based. According to the report, cloud-based accounted for the largest market share.
Virtual Queuing
Linear Queuing
A detailed breakup and analysis of the queue management system market based on the mode has also been provided in the report. This includes virtual queuing and linear queuing. According to the report, virtual queuing accounted for the largest market share.
Reporting and Analytics
Real-Time Monitoring
Appointment Management
Customer Service
Query Handling
In-Store Management
Others
A detailed breakup and analysis of the queue management system market based on the application has also been provided in the report. This includes reporting and analytics, real-time monitoring, appointment management, customer service, query handling, in-store management, and others. According to the report, customer services accounted for the largest market share.
BFSI
Retail and Consumer Goods
Healthcare and Life Sciences
Government and Public Sector
IT and Telecom
Travel and Hospitality
Energy and Utilities
Others
A detailed breakup and analysis of the queue management system market based on the industry vertical has also been provided in the report. This includes BFSI, retail and consumer goods, healthcare and life sciences, government and public sector, IT and telecom, travel and hospitality, energy and utilities, and others. According to the report, healthcare and life sciences accounted for the largest market share.
North America
United States
Canada
Asia Pacific
China
Japan
India
South Korea
Australia
Indonesia
Others
Europe
Germany
France
United Kingdom
Italy
Spain
Russia
Others
Latin America
Brazil
Mexico
Others
Middle East and Africa
The report has also provided a comprehensive analysis of all the major regional markets, which include North America (the United States and Canada); Asia Pacific (China, Japan, India, South Korea, Australia, Indonesia, and others); Europe (Germany, France, the United Kingdom, Italy, Spain, Russia, and others); Latin America (Brazil, Mexico, and others); and the Middle East and Africa. According to the report, North America was the largest market for queue management system. Some of the factors driving the North America queue management system market included the growing adoption to manage large customer queues, presence of various market players, increasing introduction of advanced technologies in the region, etc.
The report has also provided a comprehensive analysis of the competitive landscape in the global queue management system market. Detailed profiles of all major companies have been provided. Some of the companies covered include Advantech Co. Ltd., AKIS Technologies UAB, ATT Systems Group, Aurionpro Solutions Limited, Awebstar Technologies Pte Ltd., MaliaTec (Malia Group), QLess Inc., Q-Matic AB, Q-nomy Inc., Qudini Limited (Verint Systems Inc.), Skiplino, XIPHIAS Software Technologies Pvt. Ltd., Xtreme Media Pvt. Ltd, etc. Kindly note that this only represents a partial list of companies, and the complete list has been provided in the report.
Kindly note that this only represents a partial list of companies, and the complete list has been provided in the report.