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市场调查报告书
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2024-2032 年按服务类型、部署模型、组织规模、垂直产业和区域分類的云端託管服务市场报告

Cloud Managed Services Market Report by Service Type, Deployment Model, Organization Size, Vertical, and Region 2024-2032
出版日期: | 出版商: IMARC | 英文 146 Pages | 商品交期: 2-3个工作天内

价格

IMARC Group年，全球云端管理服务市场规模达532亿美元。该市场的主要驱动因素是人们对安全性和合规性的日益关注、云端运算的广泛利用，以及对即时监控、识别和解决潜在问题的需求不断增长，以免影响业务和营运。

云端管理服务市场分析：

主要市场驱动因素：由于云端託管服务供应商 (MSP) 采用基于订阅的模式运营，因此越来越多的企业将其 IT 基础设施外包，从而推动了云端託管服务市场的成长。此外，云端託管服务供应商提供灾难復原和业务连续性解决方案，帮助公司减轻网路攻击、自然灾害和硬体故障等潜在中断的影响，这也促进了云端託管服务在全球的共享。

主要市场趋势：将边缘运算解决方案整合到云端託管服务中，使组织能够有效地处理和分析资料，这正在刺激市场成长。除此之外，多家公司广泛利用人工智慧和机器学习技术来提高效率、自动化任务和增强决策能力，也推动了云端託管服务市场的预测。

竞争格局：云端管理服务产业的一些主要市场参与者包括 Accenture plc、Atos SE、Cisco Systems, Inc.、DXC Technology、Fujitsu Limited、Google LLC (Alphabet Inc.)、HCL Technologies、Hewlett Packard Enterprise、International Business Machines Corporation、Infosys Limited、NEC Corporation (AT&T Inc.)、NTT DATA Corporation（日本电报电话公司）、Wipro Limited 等。

地理趋势：由于外包一些完整的公司职责越来越受欢迎，北美在云端託管服务市场分析中占据了最大份额。此外，企业为了提高营运效率而对云端运算活动的要求不断提高，这对北美云端管理服务市场前景产生了积极影响。

挑战和机会：市场的主要挑战之一包括确保各种应用程式和资料的安全。由于在云端中储存和处理大量信息，人们主要担心未经授权的存取、资料外洩以及遵守资料保护法规。然而，领先组织广泛利用人工智慧、巨量资料分析、机器学习和物联网等先进技术来改善决策、获得洞察并增强竞争力，为云端管理服务市场需求提供了巨大的成长机会。

云端管理服务市场趋势：

云端运算的日益普及

各种企业越来越多地采用云端运算来提高营运效率，这正在促进市场的成长。除此之外，广泛利用云端解决方案来管理应用程式、资源和服务也刺激了云端管理服务市场统计数据。例如，根据 Flexera Software 2023 年云端状态报告，75% 的企业受访者表示他们正在采用 Microsoft Azure 来使用公有云。此外，作为多年合作关係的一部分，Google Cloud 和总部位于康乃狄克州的 XPO Logistics 携手合作，加强整个供应链中的商品流动。 XPO 利用 Google Cloud 的资料分析、机器学习和人工智慧 (AI) 功能来建立更快、更有效的供应链，并提高视觉性。此外，2023 年 6 月，惠普企业公司宣布正在推出一项云端运算服务，旨在为类似 ChatGPT 的人工智慧系统提供支援。 HPE的高效能运算和人工智慧部门表示，该公司将利用其在超级电脑方面的经验专门为所谓的大语言模型提供服务，大语言模型是服务背后的技术，包括ChatGPT。

日益关注安全性和合规性

企业对先进安全措施（包括入侵防御、威胁侦测、漏洞评估和资料加密）以保护关键资讯和数位资产的需求不断增长，这主要推动了云端管理服务产业的发展。除此之外，云端託管服务提供者提供瞭解和实施多项合规性要求的专业知识，帮助公司避免潜在的财务和法律处罚，这也推动了市场的成长。例如，根据印度资料安全委员会 (DSCI) 的数据，BFSI 是印度网路安全支出市场份额最大的三大产业之一。这是因为监管机构、资料本地化、公用事业支付、电子商务和线上保险市场的规范更加严格。此类措施预计将增加该国端点安全解决方案的采用。此外，惠普企业也宣布，该公司已与阿联酋网路安全委员会签署了一份谅解备忘录，以加强学校的网路技能培训，并为阿联酋年轻人在科技行业的职业生涯做好准备。

云端环境的复杂度不断增加

云端託管服务供应商为缺乏有效管理复杂云端配置的内部专业知识的企业提供专业知识和技能，这是一个重要的成长诱导因素。此外，对管理安全、网路、资料库和应用程式最佳化等各种组件的高级服务的需求不断增长，正在对全球市场产生积极影响。例如，思科发布了 AppDynamics Cloud，这是一个云端原生可观测平台，适用于建构在日益复杂的分散式架构和服务上的现代应用程式。它旨在简单、实用和直观，使 IT 团队能够创建组织、客户和最终用户当前所需的出色数位体验。目前的 AppDynamics 客户可以升级到 AppDynamics Cloud 并继续使用其现有的应用程式效能监控 (APM) 代理程式或同时为两个平台提供服务。 AppDynamics Cloud 支援 AWS 云端原生并管理 Kubernetes 部署，并计划扩展到 Microsoft Azure、Google Cloud Platform 和其他云端供应商。

云端管理服务市场区隔：

IMARC Group提供了每个细分市场的主要趋势分析，以及 2024-2032 年全球、区域和国家层面的预测。我们的报告根据服务类型、部署模型、组织规模和垂直领域对市场进行了分类。

按服务类型细分：

主机服务

託管商业服务

託管安全服务

託管基础设施服务

管理行动服务

託管通讯和协作服务

託管网路服务主导市场

该报告根据服务类型对市场进行了详细的细分和分析。这包括託管网路服务、託管业务服务、託管安全服务、託管基础设施服务、託管行动服务以及託管通讯和协作服务。根据该报告，託管网路服务占据了最大的部分。

託管网路服务包含各种与网路相关的活动，例如网路实施、设计、维护、监控、安全性和故障排除。託管服务供应商为企业提供在云端环境中配置网路元件的协助，以确保最佳的负载平衡、连接和资源分配。例如，科威特顶级国家云端解决方案供应商 LEAN 推出了云端託管服务，为企业提供了独特的选择，使其能够集中 IT 资源来实现其目标。 LEAN 为客户提供整合、最佳化的功能来管理其虚拟资料中心、灾难復原以及备份和资料保护服务，降低资本和营运成本，提高安全性和合规性，并以前所未有的速度和可靠性最大限度地降低风险。此外，LEAN 也利用了其国家云端和专业服务经验。

按部署模型划分：

私有云端

公共云端

私有云端占最大市场份额

该报告根据部署模型对市场进行了详细的细分和分析。这包括私有云和公有云。报告称，私有云占据最大的细分市场。

私有云端提供专用于单一公司的灵活且全面的运算环境，从而增强资料安全性和隐私以及对资源的控制。它使企业能够有效地扩展应用程式、分配运算资源和管理工作负载。例如，Protera 推出了自动灾难復原框架，旨在帮助当代企业从静态的「复选框」灾难復原 (DR) 计画转向更动态、实用的测试程式。灾难復原 (DR) 解决方案使企业能够反覆测试、验证和证明其程式可以快速有效地恢復运营，并且在发生网路攻击时几乎不会对业务运营造成干扰。

按组织规模划分：

大型企业

中小企业

大企业占最大市场份额

该报告根据组织规模对市场进行了详细的细分和分析。这包括大型企业和中小企业。报告显示，大型企业占据了最大的市场份额。

大型企业需要云端託管服务来进行架构部署、设计、安全性、维护和持续监控。它们为大型企业提供了提高整体效率并有效专注于主要目标的机会。例如，Zoom 宣布对企业级安全和可靠性平台进行重要更新，以实现轻鬆连接和维持组织性，以满足小型企业或大型企业的需求，并具有所需的隐私和安全功能。除此之外，Axis Bank 与Amazon Web Services (AWS) 合作，使用AWS 金钥管理服务（一项用于加密操作(KMS) 的完全託管服务）、AWS CloudHSM、基于云端的硬体安全模组(HSM) 、AWS Identity存取管理 (IAM)、AWS 加密 SDK 和用户端加密库，以提高资料安全性、合规性和客户体验。

按垂直细分：

零售和消费品

BFSI

电信

政府和公共部门

医疗保健和生命科学

製造业

能源和公用事业

它

其他的

零售和消费品占据最大市场份额

该报告提供了基于垂直市场的详细细分和分析。这包括零售和消费品、BFSI、电信、政府和公共部门、医疗保健和生命科学、製造业、能源和公用事业、IT 等。报告称，零售和消费品占据最大的市场份额。

零售企业广泛利用云端管理服务来轻鬆扩展或缩小其 IT 基础设施规模，以满足不断变化的需求，而无需进行大量前期投资，这正在促进该领域的市场成长。例如，2023 年 7 月，AuditBoard 推出了新的 IT 风险管理产品 AuditBoard ITRM，这是一款专为 CISO 及其团队打造的解决方案。 AuditBoard ITRM 旨在实现 IT 安全与其他组织职能之间的协作，以加速 IT 系统的识别和分类、执行业务影响评估并修復已识别的问题。此外，2023年11月，True Digital Group与人工智慧驱动的政策和全球情报企业SaaS技术供应商FiscalNote Holdings, Inc.进行策略合作，绘製第3方和第4方供应商地图并监控关键风险，为金融机构提供了机会来了解和监控其广泛的供应商网路中的风险，并提高整个供应商生态系统的透明度。

按地区划分：

北美洲

美国

加拿大

亚太

中国

日本

印度

韩国

澳洲

印尼

其他的

欧洲

德国

法国

英国

义大利

西班牙

俄罗斯

其他的

拉丁美洲

巴西

墨西哥

其他的

中东和非洲

北美表现出明显的主导地位，占据最大的云端託管服务市场份额

该报告还对所有主要区域市场进行了全面分析，其中包括北美（美国和加拿大）；亚太地区（中国、日本、印度、韩国、澳洲、印尼等）；欧洲（德国、法国、英国、义大利、西班牙、俄罗斯等）；拉丁美洲（巴西、墨西哥等）；以及中东和非洲。报告称，由于企业为提高营运效率而进行的云端运算活动不断增加，北美占据了最大的市场份额。此外，外包整体公司责任的新兴趋势也促进了该地区的市场成长。例如，AWS Managed Services 推出了 Accelerate。无论客户处于云端之旅的哪个阶段，AWS Managed Services (AMS) Accelerate 都是新的云端营运产品，可协助客户实现卓越营运。 Accelerate 管理在 AWS 上执行的所有工作负载，客户可以完全存取所有 AWS 服务。 Accelerate 使用 AWS 服务（例如 AWS Systems Manager、Amazon CloudWatch、Amazon GuardDuty 和 AWS Config）来实现操作和安全性。这些服务可以与现有业务流程集成，并且比其他商业解决方案更实惠。客户现在可以在几天内做好生产准备。

本报告回答的关键问题

  • 全球云端管理服务市场有多大？
  • 2024-2032年全球云端管理服务市场的预期成长率是多少？
  • 推动全球云端管理服务市场的关键因素是什么？
  • COVID-19 对全球云端託管服务市场有何影响？
  • 根据服务类型，全球云端託管服务市场的细分如何？
  • 基于部署模式的全球云端託管服务市场的划分是怎样的？
  • 根据组织规模，全球云端託管服务市场的细分如何？
  • 全球云端管理服务市场的垂直细分是怎么样的？
  • 全球云端管理服务市场的关键区域有哪些？
  • 谁是全球云端管理服务市场的主要参与者/公司？

目录

第一章：前言

第 2 章：范围与方法

  • 研究目的
  • 利害关係人
  • 资料来源
    • 主要资源
    • 二手资料
  • 市场预测
    • 自下而上的方法
    • 自上而下的方法
  • 预测方法

第 3 章：执行摘要

第 4 章：简介

  • 概述
  • 主要行业趋势

第 5 章：全球云端管理服务市场

  • 市场概况
  • 市场业绩
  • COVID-19 的影响
  • 市场预测

第 6 章：市场区隔：依服务类型

  • 主机服务
    • 市场走向
    • 市场预测
  • 託管商业服务
    • 市场走向
    • 市场预测
  • 託管安全服务
    • 市场走向
    • 市场预测
  • 託管基础设施服务
    • 市场走向
    • 市场预测
  • 管理行动服务
    • 市场走向
    • 市场预测
  • 託管通讯和协作服务
    • 市场走向
    • 市场预测

第 7 章：市场区隔：依部署模型

  • 私有云端
    • 市场走向
    • 市场预测
  • 公共云端
    • 市场走向
    • 市场预测

第 8 章：市场区隔：依组织规模

  • 大型企业
    • 市场走向
    • 市场预测
  • 中小企业
    • 市场走向
    • 市场预测

第 9 章：市场区隔：依垂直领域

  • 零售和消费品
    • 市场走向
    • 市场预测
  • BFSI
    • 市场走向
    • 市场预测
  • 电信
    • 市场走向
    • 市场预测
  • 政府和公共部门
    • 市场走向
    • 市场预测
  • 医疗保健和生命科学
    • 市场走向
    • 市场预测
  • 製造业
    • 市场走向
    • 市场预测
  • 能源和公用事业
    • 市场走向
    • 市场预测
  • 它
    • 市场走向
    • 市场预测
  • 其他的
    • 市场走向
    • 市场预测

第 10 章：市场区隔：按地区

  • 北美洲
    • 美国
    • 加拿大
  • 亚太
    • 中国
    • 日本
    • 印度
    • 韩国
    • 澳洲
    • 印尼
    • 其他的
  • 欧洲
    • 德国
    • 法国
    • 英国
    • 义大利
    • 西班牙
    • 俄罗斯
    • 其他的
  • 拉丁美洲
    • 巴西
    • 墨西哥
    • 其他的
  • 中东和非洲
    • 市场走向
    • 市场细分：按国家/地区
    • 市场预测

第 11 章：SWOT 分析

  • 概述
  • 优势
  • 弱点
  • 机会
  • 威胁

第 12 章：价值链分析

第 13 章：波特五力分析

  • 概述
  • 买家的议价能力
  • 供应商的议价能力
  • 竞争程度
  • 新进入者的威胁
  • 替代品的威胁

第 14 章：价格分析

第15章：竞争格局

  • 市场结构
  • 关键参与者
  • 关键参与者简介
    • Accenture plc
    • Atos SE
    • Cisco Systems, Inc.
    • DXC Technology
    • Fujitsu Limited
    • Google LLC (Alphabet Inc.)
    • HCL Technologies
    • Hewlett Packard Enterprise
    • International Business Machines Corporation
    • Infosys Limited
    • NEC Corporation (AT&T Inc.)
    • NTT DATA Corporation (Nippon Telegraph and Telephone Corporation)
    • Wipro Limited
Product Code: SR112024A5971

The global cloud managed services market size reached US$ 53.2 Billion in 2023. Looking forward, IMARC Group expects the market to reach US$ 145.7 Billion by 2032, exhibiting a growth rate (CAGR) of 11.74% during 2024-2032. The market is primarily driven by the rising focus on security and compliance, the extensive utilization of cloud computing, and the escalating demand for real-time monitoring, identifying, and addressing potential issues before they impact businesses and operations.

Cloud Managed Services Market Analysis:

Major Market Drivers: The growing popularity of cloud managed services providers (MSPs) among various businesses for outsourcing their IT infrastructure, as they operate on a subscription-based model, is bolstering the cloud managed services market growth. Moreover, cloud MSPs provide disaster recovery and business continuity solutions that aid companies in mitigating the impact of potential disruptions, such as cyberattacks, natural disasters, and hardware failures, which is also catalyzing the cloud managed services share globally.

Key Market Trends: The integration of edge computing solutions in cloud managed services to enable organizations to process and analyze data effectively is stimulating the market growth. In addition to this, the extensive utilization of artificial intelligence and machine learning technologies by several companies to improve efficiency, automate tasks, and enhance decision-making is also propelling the cloud managed services market forecast.

Competitive Landscape: Some of the major market players in the cloud managed services industry include Accenture plc, Atos SE, Cisco Systems, Inc., DXC Technology, Fujitsu Limited, Google LLC (Alphabet Inc.), HCL Technologies, Hewlett Packard Enterprise, International Business Machines Corporation, Infosys Limited, NEC Corporation (AT&T Inc.), NTT DATA Corporation (Nippon Telegraph and Telephone Corporation), Wipro Limited, among many others.

Geographical Trends: North America accounted for the largest share in the cloud managed services market analysis, owing to the growing popularity of outsourcing several integral company responsibilities. Moreover, the elevating requirement for cloud computing activities among businesses to increase their operational efficiency is positively influencing the cloud managed services market outlook in North America.

Challenges and Opportunities: One of the major challenges of the market includes ensuring the security of various applications and data. With huge amounts of information stored and processed in the cloud, there are primary concerns regarding unauthorized access, data breaches, and compliance with data protection regulations. However, the extensive utilization of advanced technologies, including AI, big data analytics, machine learning, and the IoT by the leading organizations to improve decision-making, gain insights, and enhance competitiveness presents significant growth opportunities for cloud managed services market demand.

Cloud Managed Services Market Trends:

Growing Adoption of Cloud Computing

The rising adoption of cloud computing among various businesses to enhance their operational efficiency is catalyzing the market growth. Besides this, the extensive utilization of cloud solutions to manage applications, resources, and services is also stimulating the cloud managed services market statistics. For instance, according to Flexera Software, state of cloud report 2023, 75% of enterprise respondents indicated that they were adopting Microsoft Azure for public cloud usage. Moreover, as part of a multi-year partnership, Google Cloud and Connecticut-based XPO Logistics worked together to enhance the movement of commodities throughout supply chains. XPO utilized Google Cloud's data analytics, machine learning, and artificial intelligence (AI) capabilities to build quicker, more effective supply chains with improved visibility. Additionally, in June 2023, Hewlett Packard Enterprise Co. announced that it is rolling out a cloud computing service designed to power artificial intelligence systems similar to ChatGPT. HPE's high-performance computing and artificial intelligence unit said the company would use its experience in supercomputers to offer a service specifically for what are called large language models, the technology behind services, including ChatGPT.

Rising Focus on Security and Compliance

The escalating demand for advanced security measures, including intrusion prevention, threat detection, vulnerability assessments, and data encryption among businesses to safeguard critical information and digital assets is primarily driving the cloud managed services industry. Besides this, cloud MSPs provide expertise in understanding and implementing several compliance requirements that aid companies in avoiding potential financial and legal penalties, which is also propelling the market growth. For instance, according to the Data Security Council of India (DSCI), BFSI is one of India's top three sectors with the largest market share in cybersecurity expenditure. This is because of tightened norms from regulators, data localization, utility payments, e-commerce, and online insurance marketplaces. Such initiatives are expected to increase the adoption of endpoint security solutions in the country. Moreover, Hewlett Packard Enterprise announced that the company had signed a memorandum of understanding with the UAE Cyber Security Council to enhance cyber skills training in schools and prepare Emirati youth for careers in the technology industry.

Increasing Complexity of Cloud Environments

Cloud managed service providers offer specialized knowledge and skills to businesses that lack in-house expertise in managing complex cloud configurations effectively, which is acting as a significant growth-inducing factor. Moreover, the escalating demand for advanced services to manage various components, such as security, networking, databases, and application optimization is positively influencing the global market. For instance, Cisco released AppDynamics Cloud, a cloud-native observability platform for modern applications built on increasingly complex, distributed architectures and services. It is designed for simplicity, usefulness, and intuitiveness, and it enables IT teams to create the excellent digital experiences that organizations, customers, and end users currently demand. Current AppDynamics customers could upgrade to AppDynamics Cloud and continue to use their existing application performance monitoring (APM) agents or feed both platforms concurrently. AppDynamics Cloud supports AWS cloud-native and manages Kubernetes deployments, with a planned extension to Microsoft Azure, Google Cloud Platform, and other cloud providers.

Cloud Managed Services Market Segmentation:

IMARC Group provides an analysis of the key trends in each segment of the market, along with forecasts at the global, regional, and country levels for 2024-2032. Our report has categorized the market based on service type, deployment model, organization size and vertical.

Breakup by Service Type:

Managed Network Services

Managed Business Services

Managed Security Services

Managed Infrastructure Services

Managed Mobility Services

Managed Communication and Collaboration Services

Managed network services dominate the market

The report has provided a detailed breakup and analysis of the market based on the service type. This includes managed network services, managed business services, managed security services, managed infrastructure services, managed mobility services, and managed communication and collaboration services. According to the report, managed network services represented the largest segment.

Managed network services incorporate various network-related activities, such as network implementation, design, maintenance, monitoring, security, and troubleshooting. Managed service providers offer businesses assistance in configuring network components with cloud environments to ensure optimal load balancing, connectivity, and resource allocation. For instance, LEAN, Kuwait's top national cloud solutions provider introduced its cloud-managed services that provide a unique option for businesses to concentrate their IT resources on attaining their goals. LEAN presented its clients with an integrated, optimized capability to manage their virtual data centers, disaster recovery, and backup & data protection services, reducing their capital and operational costs, improving security and compliance, and minimizing the risk with unheard-of speed and dependability. Additionally, LEAN leveraged its national cloud and professional services experience.

Breakup by Deployment Model:

Private Cloud

Public Cloud

Private cloud holds the largest share in the market

The report has provided a detailed breakup and analysis of the market based on the deployment model. This includes private cloud and public cloud. According to the report, private cloud accounted for the largest market segment.

Private cloud offers a flexible and comprehensive computing environment dedicated to a single company, allowing enhanced data security and privacy and control over resources. It enables businesses to effectively scale applications, allocate computing resources, and manage workloads. For instance, Protera launched the Automated Disaster Recovery Framework in an effort to assist contemporary enterprises in making the shift from static, "check-box" disaster recovery (DR) plans to more dynamic, practical testing procedures. The disaster recovery (DR) solution gave businesses the ability to repeatedly test, validate, and demonstrate that their procedures can swiftly and effectively restore operations with little disruption to business operations in the event of a cyberattack.

Breakup by Organization Size:

Large Enterprises

Small and Medium-sized Enterprises

Large enterprises hold the biggest share in the market

The report has provided a detailed breakup and analysis of the market based on the organization size. This includes large enterprises and small and medium-sized enterprises. According to the report, large enterprises accounted for the largest market share.

Large enterprises require cloud managed services for architecture deployment, design, security, maintenance, and ongoing monitoring. They offer large enterprises the chance to improve overall efficiency and concentrate on the primary objectives effectively. For instance, Zoom announced critical updates to the Enterprise-grade security and Reliability platform for easy connection and staying organized to fit the needs of small businesses or large enterprises, with the features of privacy and security needed. In addition to this, Axis Bank partnered with Amazon Web Services (AWS) to use the AWS key management service, a fully managed service for cryptographic operations (KMS), AWS CloudHSM, a cloud-based hardware security module (HSM), AWS Identity and Access Management (IAM), AWS Encryption SDK, and a client-side encryption library to improve data security, compliance, and customer experience.

Breakup by Vertical:

Retail and Consumer Goods

BFSI

Telecom

Government and Public Sector

Healthcare and Lifesciences

Manufacturing

Energy and Utilities

IT

Others

Retail and consumer goods hold the maximum share in the market

The report has provided a detailed breakup and analysis of the market based on the vertical. This includes retail and consumer goods, BFSI, telecom, government and public sector, healthcare and lifesciences, manufacturing, energy and utilities, IT, and others. According to the report, retail and consumer goods accounted for the largest market share.

The extensive utilization of cloud managed services by retail businesses to easily navigate their IT infrastructure scale up or down to meet the evolving demands without the need for major upfront investments, is catalyzing the market growth in this segment. For instance, in July 2023, AuditBoard launched its new IT risk management offering, AuditBoard ITRM, a purpose-built solution for CISOs and their teams. AuditBoard ITRM is designed to enable collaboration between IT security and other organizational functions to accelerate the identification and classification of IT systems, perform business impact assessments, and remediate identified issues. Moreover, in November 2023, True Digital Group strategically collaborated with FiscalNote Holdings, Inc., an AI-driven enterprise SaaS technology provider of policy and global intelligence, to map 3rd and 4th party vendors and monitor critical risks, presenting an opportunity for financial institutions to understand and monitor risks within their expansive supplier networks and elevate transparency throughout the vendor ecosystem.

Breakup by Region:

North America

United States

Canada

Asia-Pacific

China

Japan

India

South Korea

Australia

Indonesia

Others

Europe

Germany

France

United Kingdom

Italy

Spain

Russia

Others

Latin America

Brazil

Mexico

Others

Middle East and Africa

North America exhibits a clear dominance, accounting for the largest cloud managed services market share

The report has also provided a comprehensive analysis of all the major regional markets, which include North America (the United States and Canada); Asia Pacific (China, Japan, India, South Korea, Australia, Indonesia, and others); Europe (Germany, France, the United Kingdom, Italy, Spain, Russia, and others); Latin America (Brazil, Mexico, and others); and the Middle East and Africa. According to the report, North America accounted for the largest market share, owing to the rising cloud computing activities among businesses to improve their operational efficiency. Additionally, the emerging trend of outsourcing integral company responsibilities is also catalyzing the market growth in this region. For instance, AWS Managed Services launched Accelerate. Regardless of where customers are in their cloud journey, AWS Managed Services (AMS) Accelerate represents a new cloud operations product that aids clients in achieving operational excellence. Accelerate manages all workloads operating on AWS, and customers have full access to all AWS services. Accelerate uses AWS services, such as AWS Systems Manager, Amazon CloudWatch, Amazon GuardDuty, and AWS Config for operations and security. These services can be integrated with existing business processes and are more affordable than other commercial solutions. Customers can now become production-ready in a matter of days.

Competitive Landscape:

The market research report has also provided a comprehensive analysis of the competitive landscape in the market. Competitive analysis such as market structure, key player positioning, top winning strategies, competitive dashboard, and company evaluation quadrant has been covered in the report. Also, detailed profiles of all major companies have been provided. Some of the major market players in the Cloud Managed Services industry include:

Accenture plc

Atos SE

Cisco Systems, Inc.

DXC Technology

Fujitsu Limited

Google LLC (Alphabet Inc.)

HCL Technologies

Hewlett Packard Enterprise

International Business Machines Corporation

Infosys Limited

NEC Corporation (AT&T Inc.)

NTT DATA Corporation (Nippon Telegraph and Telephone Corporation)

Wipro Limited

(Please note that this is only a partial list of the key players, and the complete list is provided in the report.)

Cloud Managed Services Market News:

August 2023: International Business Machines Corporation announced the extension of its partnership with Microsoft to assist joint clients in accelerating the deployment of generative AI and delivering a novel offering that will innovate their business processes.

April 2023: Alibaba Cloud unveiled cheaper options for its Elastic Compute Service and Object Storage Service and a large language model to keep pace with the demand for cloud services. The new ECS Universal is claimed to offer the same stability as ECS while reducing costs by up to 40%, and is suited for running web applications and websites, enterprise office applications, and offline data analysis. The OSS Reserved Capacity (OSS-RC) would let its customers reserve storage capacity in a specific cloud region for one year, reducing capacity cost by up to 50%.

March 2024: DMI, a global leader in end-to-end managed mobility services, has partnered with Dynamic Solutions Technology to form a joint venture, Dynamic Digital Transformation (DDT), which has been awarded a contract by the U.S. Department of Treasury's Office of the Comptroller of the Currency (OCC) to support and manage the bureau's enterprise mobility management services (EMMS).

Key Questions Answered in This Report

  • 1. How big is the global cloud managed services market?
  • 2. What is the expected growth rate of the global cloud managed services market during 2024-2032?
  • 3. What are the key factors driving the global cloud managed services market?
  • 4. What has been the impact of COVID-19 on the global cloud managed services market?
  • 5. What is the breakup of the global cloud managed services market based on the service type?
  • 6. What is the breakup of the global cloud managed services market based on the deployment model?
  • 7. What is the breakup of the global cloud managed services market based on the organization size?
  • 8. What is the breakup of the global cloud managed services market based on the vertical?
  • 9. What are the key regions in the global cloud managed services market?
  • 10. Who are the key players/companies in the global cloud managed services market?

Table of Contents

1 Preface

2 Scope and Methodology

  • 2.1 Objectives of the Study
  • 2.2 Stakeholders
  • 2.3 Data Sources
    • 2.3.1 Primary Sources
    • 2.3.2 Secondary Sources
  • 2.4 Market Estimation
    • 2.4.1 Bottom-Up Approach
    • 2.4.2 Top-Down Approach
  • 2.5 Forecasting Methodology

3 Executive Summary

4 Introduction

  • 4.1 Overview
  • 4.2 Key Industry Trends

5 Global Cloud Managed Services Market

  • 5.1 Market Overview
  • 5.2 Market Performance
  • 5.3 Impact of COVID-19
  • 5.4 Market Forecast

6 Market Breakup by Service Type

  • 6.1 Managed Network Services
    • 6.1.1 Market Trends
    • 6.1.2 Market Forecast
  • 6.2 Managed Business Services
    • 6.2.1 Market Trends
    • 6.2.2 Market Forecast
  • 6.3 Managed Security Services
    • 6.3.1 Market Trends
    • 6.3.2 Market Forecast
  • 6.4 Managed Infrastructure Services
    • 6.4.1 Market Trends
    • 6.4.2 Market Forecast
  • 6.5 Managed Mobility Services
    • 6.5.1 Market Trends
    • 6.5.2 Market Forecast
  • 6.6 Managed Communication and Collaboration Services
    • 6.6.1 Market Trends
    • 6.6.2 Market Forecast

7 Market Breakup by Deployment Model

  • 7.1 Private Cloud
    • 7.1.1 Market Trends
    • 7.1.2 Market Forecast
  • 7.2 Public Cloud
    • 7.2.1 Market Trends
    • 7.2.2 Market Forecast

8 Market Breakup by Organization Size

  • 8.1 Large Enterprises
    • 8.1.1 Market Trends
    • 8.1.2 Market Forecast
  • 8.2 Small and Medium-sized Enterprises
    • 8.2.1 Market Trends
    • 8.2.2 Market Forecast

9 Market Breakup by Vertical

  • 9.1 Retail and Consumer Goods
    • 9.1.1 Market Trends
    • 9.1.2 Market Forecast
  • 9.2 BFSI
    • 9.2.1 Market Trends
    • 9.2.2 Market Forecast
  • 9.3 Telecom
    • 9.3.1 Market Trends
    • 9.3.2 Market Forecast
  • 9.4 Government and Public Sector
    • 9.4.1 Market Trends
    • 9.4.2 Market Forecast
  • 9.5 Healthcare and Lifesciences
    • 9.5.1 Market Trends
    • 9.5.2 Market Forecast
  • 9.6 Manufacturing
    • 9.6.1 Market Trends
    • 9.6.2 Market Forecast
  • 9.7 Energy and Utilities
    • 9.7.1 Market Trends
    • 9.7.2 Market Forecast
  • 9.8 IT
    • 9.8.1 Market Trends
    • 9.8.2 Market Forecast
  • 9.9 Others
    • 9.9.1 Market Trends
    • 9.9.2 Market Forecast

10 Market Breakup by Region

  • 10.1 North America
    • 10.1.1 United States
      • 10.1.1.1 Market Trends
      • 10.1.1.2 Market Forecast
    • 10.1.2 Canada
      • 10.1.2.1 Market Trends
      • 10.1.2.2 Market Forecast
  • 10.2 Asia-Pacific
    • 10.2.1 China
      • 10.2.1.1 Market Trends
      • 10.2.1.2 Market Forecast
    • 10.2.2 Japan
      • 10.2.2.1 Market Trends
      • 10.2.2.2 Market Forecast
    • 10.2.3 India
      • 10.2.3.1 Market Trends
      • 10.2.3.2 Market Forecast
    • 10.2.4 South Korea
      • 10.2.4.1 Market Trends
      • 10.2.4.2 Market Forecast
    • 10.2.5 Australia
      • 10.2.5.1 Market Trends
      • 10.2.5.2 Market Forecast
    • 10.2.6 Indonesia
      • 10.2.6.1 Market Trends
      • 10.2.6.2 Market Forecast
    • 10.2.7 Others
      • 10.2.7.1 Market Trends
      • 10.2.7.2 Market Forecast
  • 10.3 Europe
    • 10.3.1 Germany
      • 10.3.1.1 Market Trends
      • 10.3.1.2 Market Forecast
    • 10.3.2 France
      • 10.3.2.1 Market Trends
      • 10.3.2.2 Market Forecast
    • 10.3.3 United Kingdom
      • 10.3.3.1 Market Trends
      • 10.3.3.2 Market Forecast
    • 10.3.4 Italy
      • 10.3.4.1 Market Trends
      • 10.3.4.2 Market Forecast
    • 10.3.5 Spain
      • 10.3.5.1 Market Trends
      • 10.3.5.2 Market Forecast
    • 10.3.6 Russia
      • 10.3.6.1 Market Trends
      • 10.3.6.2 Market Forecast
    • 10.3.7 Others
      • 10.3.7.1 Market Trends
      • 10.3.7.2 Market Forecast
  • 10.4 Latin America
    • 10.4.1 Brazil
      • 10.4.1.1 Market Trends
      • 10.4.1.2 Market Forecast
    • 10.4.2 Mexico
      • 10.4.2.1 Market Trends
      • 10.4.2.2 Market Forecast
    • 10.4.3 Others
      • 10.4.3.1 Market Trends
      • 10.4.3.2 Market Forecast
  • 10.5 Middle East and Africa
    • 10.5.1 Market Trends
    • 10.5.2 Market Breakup by Country
    • 10.5.3 Market Forecast

11 SWOT Analysis

  • 11.1 Overview
  • 11.2 Strengths
  • 11.3 Weaknesses
  • 11.4 Opportunities
  • 11.5 Threats

12 Value Chain Analysis

13 Porters Five Forces Analysis

  • 13.1 Overview
  • 13.2 Bargaining Power of Buyers
  • 13.3 Bargaining Power of Suppliers
  • 13.4 Degree of Competition
  • 13.5 Threat of New Entrants
  • 13.6 Threat of Substitutes

14 Price Analysis

15 Competitive Landscape

  • 15.1 Market Structure
  • 15.2 Key Players
  • 15.3 Profiles of Key Players
    • 15.3.1 Accenture plc
      • 15.3.1.1 Company Overview
      • 15.3.1.2 Product Portfolio
      • 15.3.1.3 Financials
      • 15.3.1.4 SWOT Analysis
    • 15.3.2 Atos SE
      • 15.3.2.1 Company Overview
      • 15.3.2.2 Product Portfolio
      • 15.3.2.3 Financials
      • 15.3.2.4 SWOT Analysis
    • 15.3.3 Cisco Systems, Inc.
      • 15.3.3.1 Company Overview
      • 15.3.3.2 Product Portfolio
      • 15.3.3.3 Financials
      • 15.3.3.4 SWOT Analysis
    • 15.3.4 DXC Technology
      • 15.3.4.1 Company Overview
      • 15.3.4.2 Product Portfolio
      • 15.3.4.3 Financials
      • 15.3.4.4 SWOT Analysis
    • 15.3.5 Fujitsu Limited
      • 15.3.5.1 Company Overview
      • 15.3.5.2 Product Portfolio
      • 15.3.5.3 Financials
      • 15.3.5.4 SWOT Analysis
    • 15.3.6 Google LLC (Alphabet Inc.)
      • 15.3.6.1 Company Overview
      • 15.3.6.2 Product Portfolio
      • 15.3.6.3 SWOT Analysis
    • 15.3.7 HCL Technologies
      • 15.3.7.1 Company Overview
      • 15.3.7.2 Product Portfolio
      • 15.3.7.3 Financials
      • 15.3.7.4 SWOT Analysis
    • 15.3.8 Hewlett Packard Enterprise
      • 15.3.8.1 Company Overview
      • 15.3.8.2 Product Portfolio
      • 15.3.8.3 Financials
      • 15.3.8.4 SWOT Analysis
    • 15.3.9 International Business Machines Corporation
      • 15.3.9.1 Company Overview
      • 15.3.9.2 Product Portfolio
      • 15.3.9.3 Financials
      • 15.3.9.4 SWOT Analysis
    • 15.3.10 Infosys Limited
      • 15.3.10.1 Company Overview
      • 15.3.10.2 Product Portfolio
      • 15.3.10.3 Financials
      • 15.3.10.4 SWOT Analysis
    • 15.3.11 NEC Corporation (AT&T Inc.)
      • 15.3.11.1 Company Overview
      • 15.3.11.2 Product Portfolio
      • 15.3.11.3 Financials
      • 15.3.11.4 SWOT Analysis
    • 15.3.12 NTT DATA Corporation (Nippon Telegraph and Telephone Corporation)
      • 15.3.12.1 Company Overview
      • 15.3.12.2 Product Portfolio
      • 15.3.12.3 Financials
      • 15.3.12.4 SWOT Analysis
    • 15.3.13 Wipro Limited
      • 15.3.13.1 Company Overview
      • 15.3.13.2 Product Portfolio
      • 15.3.13.3 Financials

List of Figures

  • Figure 1: Global: Cloud Managed Services Market: Major Drivers and Challenges
  • Figure 2: Global: Cloud Managed Services Market: Sales Value (in Billion US$), 2018-2023
  • Figure 3: Global: Cloud Managed Services Market Forecast: Sales Value (in Billion US$), 2024-2032
  • Figure 4: Global: Cloud Managed Services Market: Breakup by Service Type (in %), 2023
  • Figure 5: Global: Cloud Managed Services Market: Breakup by Deployment Model (in %), 2023
  • Figure 6: Global: Cloud Managed Services Market: Breakup by Organization Size (in %), 2023
  • Figure 7: Global: Cloud Managed Services Market: Breakup by Vertical (in %), 2023
  • Figure 8: Global: Cloud Managed Services Market: Breakup by Region (in %), 2023
  • Figure 9: Global: Cloud Managed Services (Managed Network Services) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 10: Global: Cloud Managed Services (Managed Network Services) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 11: Global: Cloud Managed Services (Managed Business Services) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 12: Global: Cloud Managed Services (Managed Business Services) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 13: Global: Cloud Managed Services (Managed Security Services) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 14: Global: Cloud Managed Services (Managed Security Services) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 15: Global: Cloud Managed Services (Managed Infrastructure Services) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 16: Global: Cloud Managed Services (Managed Infrastructure Services) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 17: Global: Cloud Managed Services (Managed Mobility Services) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 18: Global: Cloud Managed Services (Managed Mobility Services) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 19: Global: Cloud Managed Services (Managed Communication and Collaboration Services) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 20: Global: Cloud Managed Services (Managed Communication and Collaboration Services) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 21: Global: Cloud Managed Services (Private Cloud) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 22: Global: Cloud Managed Services (Private Cloud) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 23: Global: Cloud Managed Services (Public Cloud) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 24: Global: Cloud Managed Services (Public Cloud) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 25: Global: Cloud Managed Services (Large Enterprises) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 26: Global: Cloud Managed Services (Large Enterprises) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 27: Global: Cloud Managed Services (Small and Medium-sized Enterprises) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 28: Global: Cloud Managed Services (Small and Medium-sized Enterprises) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 29: Global: Cloud Managed Services (Retail and Consumer Goods) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 30: Global: Cloud Managed Services (Retail and Consumer Goods) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 31: Global: Cloud Managed Services (BFSI) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 32: Global: Cloud Managed Services (BFSI) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 33: Global: Cloud Managed Services (Telecom) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 34: Global: Cloud Managed Services (Telecom) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 35: Global: Cloud Managed Services (Government and Public Sector) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 36: Global: Cloud Managed Services (Government and Public Sector) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 37: Global: Cloud Managed Services (Healthcare and Lifesciences) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 38: Global: Cloud Managed Services (Healthcare and Lifesciences) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 39: Global: Cloud Managed Services (Manufacturing) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 40: Global: Cloud Managed Services (Manufacturing) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 41: Global: Cloud Managed Services (Energy and Utilities) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 42: Global: Cloud Managed Services (Energy and Utilities) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 43: Global: Cloud Managed Services (IT) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 44: Global: Cloud Managed Services (IT) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 45: Global: Cloud Managed Services (Other Verticals) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 46: Global: Cloud Managed Services (Other Verticals) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 47: North America: Cloud Managed Services Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 48: North America: Cloud Managed Services Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 49: United States: Cloud Managed Services Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 50: United States: Cloud Managed Services Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 51: Canada: Cloud Managed Services Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 52: Canada: Cloud Managed Services Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 53: Asia-Pacific: Cloud Managed Services Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 54: Asia-Pacific: Cloud Managed Services Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 55: China: Cloud Managed Services Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 56: China: Cloud Managed Services Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 57: Japan: Cloud Managed Services Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 58: Japan: Cloud Managed Services Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 59: India: Cloud Managed Services Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 60: India: Cloud Managed Services Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 61: South Korea: Cloud Managed Services Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 62: South Korea: Cloud Managed Services Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 63: Australia: Cloud Managed Services Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 64: Australia: Cloud Managed Services Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 65: Indonesia: Cloud Managed Services Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 66: Indonesia: Cloud Managed Services Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 67: Others: Cloud Managed Services Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 68: Others: Cloud Managed Services Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 69: Europe: Cloud Managed Services Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 70: Europe: Cloud Managed Services Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 71: Germany: Cloud Managed Services Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 72: Germany: Cloud Managed Services Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 73: France: Cloud Managed Services Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 74: France: Cloud Managed Services Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 75: United Kingdom: Cloud Managed Services Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 76: United Kingdom: Cloud Managed Services Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 77: Italy: Cloud Managed Services Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 78: Italy: Cloud Managed Services Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 79: Spain: Cloud Managed Services Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 80: Spain: Cloud Managed Services Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 81: Russia: Cloud Managed Services Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 82: Russia: Cloud Managed Services Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 83: Others: Cloud Managed Services Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 84: Others: Cloud Managed Services Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 85: Latin America: Cloud Managed Services Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 86: Latin America: Cloud Managed Services Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 87: Brazil: Cloud Managed Services Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 88: Brazil: Cloud Managed Services Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 89: Mexico: Cloud Managed Services Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 90: Mexico: Cloud Managed Services Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 91: Others: Cloud Managed Services Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 92: Others: Cloud Managed Services Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 93: Middle East and Africa: Cloud Managed Services Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 94: Middle East and Africa: Cloud Managed Services Market: Breakup by Country (in %), 2023
  • Figure 95: Middle East and Africa: Cloud Managed Services Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 96: Global: Cloud Managed Services Industry: SWOT Analysis
  • Figure 97: Global: Cloud Managed Services Industry: Value Chain Analysis
  • Figure 98: Global: Cloud Managed Services Industry: Porter's Five Forces Analysis

List of Tables

  • Table 1: Global: Cloud Managed Services Market: Key Industry Highlights, 2023 and 2032
  • Table 2: Global: Cloud Managed Services Market Forecast: Breakup by Service Type (in Million US$), 2024-2032
  • Table 3: Global: Cloud Managed Services Market Forecast: Breakup by Deployment Model (in Million US$), 2024-2032
  • Table 4: Global: Cloud Managed Services Market Forecast: Breakup by Organization Size (in Million US$), 2024-2032
  • Table 5: Global: Cloud Managed Services Market Forecast: Breakup by Vertical (in Million US$), 2024-2032
  • Table 6: Global: Cloud Managed Services Market Forecast: Breakup by Region (in Million US$), 2024-2032
  • Table 7: Global: Cloud Managed Services Market: Competitive Structure
  • Table 8: Global: Cloud Managed Services Market: Key Players