查看购物车
  • Traditional Chinese
  • English
  • Japanese
封面
市场调查报告书
商品编码
1541213

2024-2032 年按组件、部署模式、企业规模、最终用途和区域分類的联络中心软体市场报告

Contact Center Software Market Report by Component, Deployment Mode, Enterprise Size, End Use, and Region 2024-2032
出版日期: | 出版商: IMARC | 英文 143 Pages | 商品交期: 2-3个工作天内

价格

IMARC Group年全球联络中心软体市场规模达352亿美元。消费者对与企业无缝和个性化互动的需求不断增长，越来越多地采用基于云端的解决方案来提供增强的灵活性，以及​​整合先进技术以改善用户体验是推动市场的一些主要因素。

联络中心软体是一种技术解决方案，旨在简化和增强客户沟通和支援流程。它包括自动呼叫路由、即时监控、效能分析和客户关係管理 (CRM) 系统。它充当管理跨各种管道（例如电话、电子邮件、聊天和社交媒体）的入站和出站互动的中央枢纽。它使企业能够有效地处理客户查询、解决问题并提供个人化帮助。由于联络中心软体有助于提高客户满意度，因此全球范围内对联络中心软体的需求正在增加。

目前，联络中心软体的采用率不断上升，因为它允许组织根据自己的要求轻鬆扩展或减少运营，这有助于市场的成长。与此一致的是，对能够有效管理社交媒体、聊天和电子邮件等各种通讯管道的查询的先进解决方案的需求不断增长，这正在加强市场的成长。此外，对联络中心软体的需求不断增长，因为它有助于提高座席生产力并减少对实体基础设施的需求，从而推动了市场的成长。此外，个人对资料隐私和安全的日益关注为行业投资者提供了利润丰厚的成长机会。此外，对允许公司优化客户服务营运并缩短响应时间的解决方案的需求不断增长，正在支持市场的成长。

联络中心软体市场趋势/驱动因素：

消费者对无缝和个人化互动的需求不断增长

消费者对与企业无缝、个人化互动的需求不断增长，推动了市场的成长。据此，联络中心软体提供了各种功能，例如智慧呼叫路由、整合客户关係管理（CRM）资料和即时客户回馈分析，有助于提高客户满意度。这些工具使代理商能够提供快速且量身定制的解决方案，有助于增强整体客户体验。除此之外，这些工具还有助于提高客户忠诚度和维护企业声誉，进而促进市场的成长。因此，企业正在投资解决方案以保持竞争力并确保其客户服务符合最高标准。

越来越多地采用提供灵活性的基于云端的解决方案

由于全球范围内的远距工作文化，个人越来越多地采用基于云端的解决方案，这正在加强市场的成长。与此相适应，组织越来越需要基于云端的联络中心解决方案，使其座席能够在任何地方工作。除此之外，基于云端的解决方案提供了在中断期间维持营运和确保业务连续性所需的灵活性，这推动了市场的成长。此外，它们减少了对实体基础设施的依赖，这有利于节省企业成本。此外，世界各地大众对灵活敏捷解决方案的需求不断增加。

先进技术的融合

资料分析和人工智慧（AI）等先进技术在联络中心软体中的整合正在推动市场的成长。除此之外，进阶分析工具还可以分析客户交互，以提取有价值的见解，这些见解可进一步用于优化营运效率、提高代理绩效并识别客户行为趋势。此外，人工智慧驱动的聊天机器人和虚拟助理增强了自助服务选项，并对常见查询提供即时回应，从而减少了手动代理的工作量。此外，这不仅提高了效率，还确保了一致的服务品质。此外，人工智慧驱动的分析有助于识别互动过程中的客户情绪，并使公司能够提供量身定制的支援。

目录

第一章：前言

第 2 章：范围与方法

  • 研究目的
  • 利害关係人
  • 数据来源
    • 主要来源
    • 二手资料
  • 市场预测
    • 自下而上的方法
    • 自上而下的方法
  • 预测方法

第 3 章：执行摘要

第 4 章：简介

  • 概述
  • 主要行业趋势

第 5 章：全球联络中心软体市场

  • 市场概况
  • 市场表现
  • COVID-19 的影响
  • 市场预测

第 6 章：市场区隔：按组成部分

  • 解决方案
    • 市场趋势
    • 关键环节
      • 自动呼叫分配 (ACD)
      • 通话录音
      • 电脑电话整合 (CTI)
      • 客户协作
      • 拨号器
      • 互动式语音应答 (IVR)
      • 其他的
    • 市场预测
  • 服务
    • 市场趋势
    • 关键环节
      • 整合部署
      • 支援与维护
      • 培训与咨询
      • 託管服务
    • 市场预测

第 7 章：市场区隔：依部署模式

  • 本地
    • 市场趋势
    • 市场预测
  • 基于云端
    • 市场趋势
    • 市场预测

第 8 章：市场区隔：依企业规模

  • 大型企业
    • 市场趋势
    • 市场预测
  • 中小企业
    • 市场趋势
    • 市场预测

第 9 章：市场区隔：最终用途别

  • BFSI
    • 市场趋势
    • 市场预测
  • 消费品和零售
    • 市场趋势
    • 市场预测
  • 政府
    • 市场趋势
    • 市场预测
  • 卫生保健
    • 市场趋势
    • 市场预测
  • 资讯科技和电信
    • 市场趋势
    • 市场预测
  • 旅游和酒店业
    • 市场趋势
    • 市场预测
  • 其他的
    • 市场趋势
    • 市场预测

第 10 章：市场区隔：按地区

  • 北美洲
    • 美国
    • 加拿大
  • 亚太
    • 中国
    • 日本
    • 印度
    • 韩国
    • 澳洲
    • 印尼
    • 其他的
  • 欧洲
    • 德国
    • 法国
    • 英国
    • 义大利
    • 西班牙
    • 俄罗斯
    • 其他的
  • 拉丁美洲
    • 巴西
    • 墨西哥
    • 其他的
  • 中东和非洲
    • 市场趋势
    • 市场细分：按国家/地区
    • 市场预测

第 11 章：SWOT 分析

  • 概述
  • 优势
  • 弱点
  • 机会
  • 威胁

第 12 章：价值链分析

第 13 章：波特五力分析

  • 概述
  • 买家的议价能力
  • 供应商的议价能力
  • 竞争程度
  • 新进入者的威胁
  • 替代品的威胁

第 14 章：价格分析

第15章：竞争格局

  • 市场结构
  • 关键参与者
  • 关键参与者简介
    • Aspect Software
    • Avaya Inc.
    • Cisco Systems Inc.
    • Enghouse Interactive Inc.
    • Five9 Inc.
    • Genesys
    • International Business Machines Corporation
    • NEC Corporation
    • Oracle Corporation
    • SAP SE
    • Unify Inc. (Atos SE)
Product Code: SR112024A3735

The global contact center software market size reached US$ 35.2 Billion in 2023. Looking forward, IMARC Group expects the market to reach US$ 143.3 Billion by 2032, exhibiting a growth rate (CAGR) of 16.4% during 2024-2032. The growing consumer demand for seamless and personalized interactions with businesses, rising adoption of cloud-based solutions that offer enhanced flexibility, and integration of advanced technologies to improve user experience are some of the major factors propelling the market.

Contact center software is a technological solution that is designed to streamline and enhance customer communication and support processes. It comprises automated call routing, real-time monitoring, performance analytics, and customer relationship management (CRM) systems. It serves as the central hub for managing inbound and outbound interactions across various channels, such as phone, email, chat, and social media. It allows businesses to efficiently handle customer inquiries, resolve issues, and provide personalized assistance. As it assists in improving customer satisfaction, the demand for contact center software is increasing across the globe.

At present, the rising adoption of contact center software, as it allows organizations to easily expand or reduce their operations as per their requirements, is contributing to the growth of the market. In line with this, the increasing need for advanced solutions that efficiently manage inquiries across various communication channels, such as social media, chat, and email, is strengthening the growth of the market. Moreover, the rising demand for contact center software, as it helps in improving agent productivity and reducing the need for physical infrastructure, is bolstering the growth of the market. In addition, the increasing concern about data privacy and security among individuals is offering lucrative growth opportunities to industry investors. Furthermore, the rising need for solutions that allow companies to optimize their customer service operations and reduce response times is supporting the growth of the market.

Contact Center Software Market Trends/Drivers:

Rising consumer demand for seamless and personalized interactions

The rising consumer demand for seamless and personalized interactions with businesses is contributing to the growth of the market. In line with this, contact center software offers various features, such as intelligent call routing, integrated customer relationship management (CRM) data, and real-time customer feedback analysis that assist in enhancing customer satisfaction. These tools enable agents to provide quick and tailored solutions that aid in enhancing the overall customer experience. Apart from this, these tools benefit in boosting customer loyalty and maintaining the reputation of a business, which is bolstering the growth of the market. As a result, businesses are investing in solutions to remain competitive and ensure that their customer service meets the highest standards.

Increasing adoption of cloud-based solutions that offer flexibility

The increasing adoption of cloud-based solutions among individuals due to the remote work culture across the globe is strengthening the growth of the market. In line with this, organizations increasingly require cloud-based contact center solutions that enable their agents to work from anywhere. Apart from this, cloud-based solutions offer the flexibility needed to maintain operations during disruptions and ensure business continuity, which is propelling the growth of the market. Furthermore, they reduce the reliance on physical infrastructure, which benefits in saving costs in a business. In addition, there is a rise in the demand for flexible and agile solutions among the masses around the world.

Integration of advanced technologies

The integration of advanced technologies, such as data analytics and artificial intelligence (AI), in the contact center software is impelling the growth of the market. Besides this, advanced analytics tools analyze customer interactions to extract valuable insights that can be further used to optimize operational efficiency, improve agent performance, and identify trends in customer behavior. In addition, AI-powered chatbots and virtual assistants enhance self-service options and provide immediate responses to common queries that reduce the workload on human agents. Moreover, this not only boosts efficiency but also ensures consistent service quality. Furthermore, AI-driven analysis helps in identifying customer emotions during interactions and allows companies to offer tailored support.

Contact Center Software Industry Segmentation:

IMARC Group provides an analysis of the key trends in each segment of the global contact center software market report, along with forecasts at the global, regional and country levels from 2024-2032. Our report has categorized the market based on component, deployment mode, enterprise size, and end use.

Breakup by Component:

Solution

Automatic Call Distribution (ACD)

Call Recording

Computer Telephony Integration (CTI)

Customer Collaboration

Dialer

Interactive Voice Responses (IVR)

Others

Service

Integration and Deployment

Support and Maintenance

Training and Consulting

Managed Services

Solution (IVR) represents the largest market segment

The report has provided a detailed breakup and analysis of the market based on the component. This includes solution (automatic call distribution (ACD, call recording, computer telephony integration (CTI), customer collaboration, dialer, interactive voice responses (IVR), and others) and service (integration and deployment, support and maintenance, training and consulting, and managed services. According to the report, solution (IVR) represented the largest segment. Solution interactive voice response (IVR) automates and manages incoming customer calls. IVR systems use voice recognition and touch-tone keypad inputs to interact with callers and allow them to navigate through a series of pre-recorded prompts and menus to access the information or services they require. In addition, IVR solutions serve multiple purposes within contact centers. They efficiently route calls to the appropriate agents or departments, aid in reducing wait times, and ensure customers are connected to the right resources. IVR can also handle routine inquiries and transactions, such as checking account balances, making payments, or providing order status updates, without the need for agent intervention.

Breakup by Deployment Mode:

On-premises

Cloud-based

Cloud-based accounts for the majority of the market share

The report has provided a detailed breakup and analysis of the market based on the deployment mode. This includes on-premises and cloud-based. According to the report, cloud-based represented the largest segment. Cloud-based refers to solutions that are hosted and operated in the cloud. In addition, it provides scalability that allows businesses to easily adjust their contact center capacity to meet fluctuating demand. This flexibility is particularly valuable during peak periods or when expanding operations. Additionally, the cloud eliminates the need for significant upfront hardware and infrastructure investments. Companies can subscribe to cloud-based services to reduce capital expenditures and enable quicker deployment. It also offers geographic flexibility that enables agents to work from anywhere with an internet connection.

Breakup by Enterprise Size:

Large Enterprise

Small and Medium Enterprise

Large enterprise holds the biggest market share

The report has provided a detailed breakup and analysis of the market based on the enterprise size. This includes large enterprise and small and medium enterprise. According to the report, large enterprise represented the largest segment. Large enterprises are characterized by their extensive customer bases that often require advanced and highly customizable solutions to effectively manage their customer interactions. Contact center software for large enterprises can handle a high volume of customer inquiries, often across multiple communication channels, without compromising performance or customer experience. It allows for easy expansion as the business grows or experiences seasonal fluctuations in customer demand. In line with this, large enterprises often require advanced features, such as AI-driven analytics, to gain deeper insights into customer behavior and trends. These insights aid in making data-driven decisions and improving overall customer satisfaction.

Breakup by End Use:

BFSI

Consumer Goods and Retail

Government

Healthcare

IT and Telecom

Travel and Hospitality

Others

Consumer goods and retail dominate the market share

The report has provided a detailed breakup and analysis of the market based on the end use. This includes BFSI, consumer goods and retail, government, healthcare, IT and telecom, travel and hospitality, and others. According to the report, consumer goods and retail represented the largest segment. The consumer goods and retail sector comprises a wide range of businesses, such as supermarkets, e-commerce platforms, apparel retailers, and consumer electronics stores. The contact center software plays a vital role in enhancing customer experience and serves as the primary point of interaction between the brand and its customers. It helps in managing inquiries related to product information, order tracking, returns, and general customer support. In addition, it assists in facilitating omnichannel customer engagement. It enables businesses to provide consistent and personalized support across these channels.

Breakup by Region:

North America

United States

Canada

Asia-Pacific

China

Japan

India

South Korea

Australia

Indonesia

Others

Europe

Germany

France

United Kingdom

Italy

Spain

Russia

Others

Latin America

Brazil

Mexico

Others

Middle East and Africa

North America exhibits a clear dominance, accounting for the largest contact center software market share

The market research report has also provided a comprehensive analysis of all the major regional markets, which include North America (the United States and Canada); Asia Pacific (China, Japan, India, South Korea, Australia, Indonesia, and others); Europe (Germany, France, the United Kingdom, Italy, Spain, Russia, and others); Latin America (Brazil, Mexico, and others); and the Middle East and Africa. According to the report, North America accounted for the largest market share.

North America held the biggest market share due to the increasing focus on enhanced customer service and satisfaction. Apart from this, the rising preference for data privacy and security is contributing to the growth of the market in the region. In line with this, stringent compliance with security is propelling the growth of the market. Besides this, the rising awareness about the importance of effective customer engagement and support is bolstering the growth of the market in the North America region.

Competitive Landscape:

Key players are integrating advanced technologies, such as artificial intelligence (AI), machine learning (ML), and natural language processing (NLP), to enhance automation, improve self-service options, and provide more personalized customer interactions. In addition, many companies are expanding their cloud-based offerings that allow businesses to easily adapt to changing customer demands and to support remote workforces. Apart from this, major manufacturers are focusing on omnichannel capabilities. They are enabling businesses to engage with customers seamlessly across various channels, such as voice, email, chat, social media, and short message service (SMS), to ensure a consistent and integrated customer experience. Moreover, companies are focusing on enhancing their analytics and reporting capabilities.

The report has provided a comprehensive analysis of the competitive landscape in the market. Detailed profiles of all major companies have also been provided. Some of the key players in the market include:

Aspect Software

Avaya Inc.

Cisco Systems Inc.

Enghouse Interactive Inc.

Five9 Inc.

Genesys

International Business Machines Corporation

NEC Corporation

Oracle Corporation

SAP SE

Unify Inc. (Atos SE)

Recent Developments:

In May 2023, Five9 and BT announced that they are expanding their partnership to enhance contact centre services and solutions offered to organizations globally. It allows customers to fully digitalize their workplace through integration with existing voice, digital channels, unified communications, and customer relationship management (CRM) systems.

In March 2023, Genesys(R) and Acqueon partnered to help business-to-consumer (B2C) organizations optimize proactive customer outreach for sales, collections, and service. Through the partnership, joint contact center customers can seamlessly leverage the artificial intelligence (AI)-based experience orchestration capabilities of the Genesys Cloud CX(TM) platform with the Acqueon omnichannel workflows, predictive analytics, AI and built-in compliance suite.

In May 2022, Avaya partnered with Microsoft to deliver Avaya OneCloud(TM) solutions on Microsoft Azure to provide organizations with more options to increase their productivity and customer engagement with unrivaled reliability, agility, and scale.

Key Questions Answered in This Report:

  • How has the global contact center software market performed so far, and how will it perform in the coming years?
  • What are the drivers, restraints, and opportunities in the global contact center software market?
  • What is the impact of each driver, restraint, and opportunity on the global contact center software market?
  • What are the key regional markets?
  • Which countries represent the most attractive contact center software market?
  • What is the breakup of the market based on the component?
  • Which is the most attractive component in the contact center software market?
  • What is the breakup of the market based on the deployment mode?
  • Which is the most attractive deployment mode in the contact center software market?
  • What is the breakup of the market based on the enterprise size?
  • Which is the most attractive enterprise size in the contact center software market?
  • What is the breakup of the market based on the end use?
  • Which is the most attractive end use in the contact center software market?
  • What is the competitive structure of the global contact center software market?
  • Who are the key players/companies in the global contact center software market?

Table of Contents

1 Preface

2 Scope and Methodology

  • 2.1 Objectives of the Study
  • 2.2 Stakeholders
  • 2.3 Data Sources
    • 2.3.1 Primary Sources
    • 2.3.2 Secondary Sources
  • 2.4 Market Estimation
    • 2.4.1 Bottom-Up Approach
    • 2.4.2 Top-Down Approach
  • 2.5 Forecasting Methodology

3 Executive Summary

4 Introduction

  • 4.1 Overview
  • 4.2 Key Industry Trends

5 Global Contact Center Software Market

  • 5.1 Market Overview
  • 5.2 Market Performance
  • 5.3 Impact of COVID-19
  • 5.4 Market Forecast

6 Market Breakup by Component

  • 6.1 Solution
    • 6.1.1 Market Trends
    • 6.1.2 Key Segments
      • 6.1.2.1 Automatic Call Distribution (ACD)
      • 6.1.2.2 Call Recording
      • 6.1.2.3 Computer Telephony Integration (CTI)
      • 6.1.2.4 Customer Collaboration
      • 6.1.2.5 Dialer
      • 6.1.2.6 Interactive Voice Responses (IVR)
      • 6.1.2.7 Others
    • 6.1.3 Market Forecast
  • 6.2 Service
    • 6.2.1 Market Trends
    • 6.2.2 Key Segments
      • 6.2.2.1 Integration and Deployment
      • 6.2.2.2 Support and Maintenance
      • 6.2.2.3 Training and Consulting
      • 6.2.2.4 Managed Services
    • 6.2.3 Market Forecast

7 Market Breakup by Deployment Mode

  • 7.1 On-premises
    • 7.1.1 Market Trends
    • 7.1.2 Market Forecast
  • 7.2 Cloud-based
    • 7.2.1 Market Trends
    • 7.2.2 Market Forecast

8 Market Breakup by Enterprise Size

  • 8.1 Large Enterprise
    • 8.1.1 Market Trends
    • 8.1.2 Market Forecast
  • 8.2 Small and Medium Enterprise
    • 8.2.1 Market Trends
    • 8.2.2 Market Forecast

9 Market Breakup by End Use

  • 9.1 BFSI
    • 9.1.1 Market Trends
    • 9.1.2 Market Forecast
  • 9.2 Consumer Goods and Retail
    • 9.2.1 Market Trends
    • 9.2.2 Market Forecast
  • 9.3 Government
    • 9.3.1 Market Trends
    • 9.3.2 Market Forecast
  • 9.4 Healthcare
    • 9.4.1 Market Trends
    • 9.4.2 Market Forecast
  • 9.5 IT and Telecom
    • 9.5.1 Market Trends
    • 9.5.2 Market Forecast
  • 9.6 Travel and Hospitality
    • 9.6.1 Market Trends
    • 9.6.2 Market Forecast
  • 9.7 Others
    • 9.7.1 Market Trends
    • 9.7.2 Market Forecast

10 Market Breakup by Region

  • 10.1 North America
    • 10.1.1 United States
      • 10.1.1.1 Market Trends
      • 10.1.1.2 Market Forecast
    • 10.1.2 Canada
      • 10.1.2.1 Market Trends
      • 10.1.2.2 Market Forecast
  • 10.2 Asia-Pacific
    • 10.2.1 China
      • 10.2.1.1 Market Trends
      • 10.2.1.2 Market Forecast
    • 10.2.2 Japan
      • 10.2.2.1 Market Trends
      • 10.2.2.2 Market Forecast
    • 10.2.3 India
      • 10.2.3.1 Market Trends
      • 10.2.3.2 Market Forecast
    • 10.2.4 South Korea
      • 10.2.4.1 Market Trends
      • 10.2.4.2 Market Forecast
    • 10.2.5 Australia
      • 10.2.5.1 Market Trends
      • 10.2.5.2 Market Forecast
    • 10.2.6 Indonesia
      • 10.2.6.1 Market Trends
      • 10.2.6.2 Market Forecast
    • 10.2.7 Others
      • 10.2.7.1 Market Trends
      • 10.2.7.2 Market Forecast
  • 10.3 Europe
    • 10.3.1 Germany
      • 10.3.1.1 Market Trends
      • 10.3.1.2 Market Forecast
    • 10.3.2 France
      • 10.3.2.1 Market Trends
      • 10.3.2.2 Market Forecast
    • 10.3.3 United Kingdom
      • 10.3.3.1 Market Trends
      • 10.3.3.2 Market Forecast
    • 10.3.4 Italy
      • 10.3.4.1 Market Trends
      • 10.3.4.2 Market Forecast
    • 10.3.5 Spain
      • 10.3.5.1 Market Trends
      • 10.3.5.2 Market Forecast
    • 10.3.6 Russia
      • 10.3.6.1 Market Trends
      • 10.3.6.2 Market Forecast
    • 10.3.7 Others
      • 10.3.7.1 Market Trends
      • 10.3.7.2 Market Forecast
  • 10.4 Latin America
    • 10.4.1 Brazil
      • 10.4.1.1 Market Trends
      • 10.4.1.2 Market Forecast
    • 10.4.2 Mexico
      • 10.4.2.1 Market Trends
      • 10.4.2.2 Market Forecast
    • 10.4.3 Others
      • 10.4.3.1 Market Trends
      • 10.4.3.2 Market Forecast
  • 10.5 Middle East and Africa
    • 10.5.1 Market Trends
    • 10.5.2 Market Breakup by Country
    • 10.5.3 Market Forecast

11 SWOT Analysis

  • 11.1 Overview
  • 11.2 Strengths
  • 11.3 Weaknesses
  • 11.4 Opportunities
  • 11.5 Threats

12 Value Chain Analysis

13 Porters Five Forces Analysis

  • 13.1 Overview
  • 13.2 Bargaining Power of Buyers
  • 13.3 Bargaining Power of Suppliers
  • 13.4 Degree of Competition
  • 13.5 Threat of New Entrants
  • 13.6 Threat of Substitutes

14 Price Analysis

15 Competitive Landscape

  • 15.1 Market Structure
  • 15.2 Key Players
  • 15.3 Profiles of Key Players
    • 15.3.1 Aspect Software
      • 15.3.1.1 Company Overview
      • 15.3.1.2 Product Portfolio
    • 15.3.2 Avaya Inc.
      • 15.3.2.1 Company Overview
      • 15.3.2.2 Product Portfolio
    • 15.3.3 Cisco Systems Inc.
      • 15.3.3.1 Company Overview
      • 15.3.3.2 Product Portfolio
    • 15.3.4 Enghouse Interactive Inc.
      • 15.3.4.1 Company Overview
      • 15.3.4.2 Product Portfolio
    • 15.3.5 Five9 Inc.
      • 15.3.5.1 Company Overview
      • 15.3.5.2 Product Portfolio
      • 15.3.5.3 Financials
    • 15.3.6 Genesys
      • 15.3.6.1 Company Overview
      • 15.3.6.2 Product Portfolio
    • 15.3.7 International Business Machines Corporation
      • 15.3.7.1 Company Overview
      • 15.3.7.2 Product Portfolio
      • 15.3.7.3 Financials
      • 15.3.7.4 SWOT Analysis
    • 15.3.8 NEC Corporation
      • 15.3.8.1 Company Overview
      • 15.3.8.2 Product Portfolio
      • 15.3.8.3 Financials
      • 15.3.8.4 SWOT Analysis
    • 15.3.9 Oracle Corporation
      • 15.3.9.1 Company Overview
      • 15.3.9.2 Product Portfolio
      • 15.3.9.3 Financials
      • 15.3.9.4 SWOT Analysis
    • 15.3.10 SAP SE
      • 15.3.10.1 Company Overview
      • 15.3.10.2 Product Portfolio
      • 15.3.10.3 Financials
      • 15.3.10.4 SWOT Analysis
    • 15.3.11 Unify Inc. (Atos SE)
      • 15.3.11.1 Company Overview
      • 15.3.11.2 Product Portfolio

List of Figures

  • Figure 1: Global: Contact Center Software Market: Major Drivers and Challenges
  • Figure 2: Global: Contact Center Software Market: Sales Value (in Billion US$), 2018-2023
  • Figure 3: Global: Contact Center Software Market Forecast: Sales Value (in Billion US$), 2024-2032
  • Figure 4: Global: Contact Center Software Market: Breakup by Component (in %), 2023
  • Figure 5: Global: Contact Center Software Market: Breakup by Deployment Mode (in %), 2023
  • Figure 6: Global: Contact Center Software Market: Breakup by Enterprise Size (in %), 2023
  • Figure 7: Global: Contact Center Software Market: Breakup by End Use (in %), 2023
  • Figure 8: Global: Contact Center Software Market: Breakup by Region (in %), 2023
  • Figure 9: Global: Contact Center Software (Solution) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 10: Global: Contact Center Software (Solution) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 11: Global: Contact Center Software (Service) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 12: Global: Contact Center Software (Service) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 13: Global: Contact Center Software (On-premises) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 14: Global: Contact Center Software (On-premises) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 15: Global: Contact Center Software (Cloud-based) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 16: Global: Contact Center Software (Cloud-based) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 17: Global: Contact Center Software (Large Enterprise) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 18: Global: Contact Center Software (Large Enterprise) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 19: Global: Contact Center Software (Small and Medium Enterprise) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 20: Global: Contact Center Software (Small and Medium Enterprise) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 21: Global: Contact Center Software (BFSI) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 22: Global: Contact Center Software (BFSI) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 23: Global: Contact Center Software (Consumer Goods and Retail) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 24: Global: Contact Center Software (Consumer Goods and Retail) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 25: Global: Contact Center Software (Government) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 26: Global: Contact Center Software (Government) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 27: Global: Contact Center Software (Healthcare) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 28: Global: Contact Center Software (Healthcare) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 29: Global: Contact Center Software (IT and Telecom) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 30: Global: Contact Center Software (IT and Telecom) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 31: Global: Contact Center Software (Travel and Hospitality) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 32: Global: Contact Center Software (Travel and Hospitality) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 33: Global: Contact Center Software (Other End Uses) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 34: Global: Contact Center Software (Other End Uses) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 35: North America: Contact Center Software Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 36: North America: Contact Center Software Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 37: United States: Contact Center Software Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 38: United States: Contact Center Software Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 39: Canada: Contact Center Software Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 40: Canada: Contact Center Software Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 41: Asia-Pacific: Contact Center Software Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 42: Asia-Pacific: Contact Center Software Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 43: China: Contact Center Software Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 44: China: Contact Center Software Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 45: Japan: Contact Center Software Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 46: Japan: Contact Center Software Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 47: India: Contact Center Software Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 48: India: Contact Center Software Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 49: South Korea: Contact Center Software Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 50: South Korea: Contact Center Software Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 51: Australia: Contact Center Software Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 52: Australia: Contact Center Software Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 53: Indonesia: Contact Center Software Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 54: Indonesia: Contact Center Software Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 55: Others: Contact Center Software Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 56: Others: Contact Center Software Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 57: Europe: Contact Center Software Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 58: Europe: Contact Center Software Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 59: Germany: Contact Center Software Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 60: Germany: Contact Center Software Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 61: France: Contact Center Software Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 62: France: Contact Center Software Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 63: United Kingdom: Contact Center Software Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 64: United Kingdom: Contact Center Software Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 65: Italy: Contact Center Software Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 66: Italy: Contact Center Software Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 67: Spain: Contact Center Software Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 68: Spain: Contact Center Software Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 69: Russia: Contact Center Software Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 70: Russia: Contact Center Software Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 71: Others: Contact Center Software Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 72: Others: Contact Center Software Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 73: Latin America: Contact Center Software Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 74: Latin America: Contact Center Software Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 75: Brazil: Contact Center Software Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 76: Brazil: Contact Center Software Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 77: Mexico: Contact Center Software Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 78: Mexico: Contact Center Software Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 79: Others: Contact Center Software Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 80: Others: Contact Center Software Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 81: Middle East and Africa: Contact Center Software Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 82: Middle East and Africa: Contact Center Software Market: Breakup by Country (in %), 2023
  • Figure 83: Middle East and Africa: Contact Center Software Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 84: Global: Contact Center Software Industry: SWOT Analysis
  • Figure 85: Global: Contact Center Software Industry: Value Chain Analysis
  • Figure 86: Global: Contact Center Software Industry: Porter's Five Forces Analysis

List of Tables

  • Table 1: Global: Contact Center Software Market: Key Industry Highlights, 2023 and 2032
  • Table 2: Global: Contact Center Software Market Forecast: Breakup by Component (in Million US$), 2024-2032
  • Table 3: Global: Contact Center Software Market Forecast: Breakup by Deployment Mode (in Million US$), 2024-2032
  • Table 4: Global: Contact Center Software Market Forecast: Breakup by Enterprise Size (in Million US$), 2024-2032
  • Table 5: Global: Contact Center Software Market Forecast: Breakup by End Use (in Million US$), 2024-2032
  • Table 6: Global: Contact Center Software Market Forecast: Breakup by Region (in Million US$), 2024-2032
  • Table 7: Global: Contact Center Software Market: Competitive Structure
  • Table 8: Global: Contact Center Software Market: Key Players