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市场调查报告书
商品编码
1746678

日本云端联络中心市场报告（按组件、部署模式、组织规模、最终用途产业和地区划分，2025 年至 2033 年）

Japan Cloud-Based Contact Center Market Report by Component, Deployment Mode, Organization Size, End Use Industry, and Region 2025-2033
出版日期: | 出版商: IMARC | 英文 118 Pages | 商品交期: 5-7个工作天内

价格
简介目录

2024年，日本云端联络中心市场规模达22亿美元。展望未来， IMARC Group预计到2033年，该市场规模将达到98亿美元，2025-2033年期间的复合年增长率（CAGR）为16.6%。该市场受到多种重要因素的推动，包括行动银行应用程式使用率的不断增长、云端运算的普及以及先进技术的融合。

以云端为基础的联络中心是指一个虚拟客户服务平台，提供全面的工具，用于有效管理客户互动（包括来电和去电）。其目的是透过各种沟通管道（包括但不限于电话、电子邮件、聊天和社交媒体）提供无缝、个人化和全管道的客户体验。该平台配备了强大的分析和报告功能，使企业能够深入了解客户行为、客服人员绩效和其他关键指标。通常，它可用于潜在客户开发、销售电话管理以及行销活动支援。

日本云端联络中心市场趋势：

在日本市场，云端联络中心在银行、金融服务和保险 (BFSI) 领域中得到了显着应用。这些中心用于分析客户资料、交易历史和相关信息，以检测和防止诈欺活动。这项应用以及手机银行应用程式日益普及，成为推动全球市场的成长的重要驱动力。此外，由于云端运算具有强大的可扩展性、成本效益、灵活性和功能丰富的产品等优势，日本中小企业 (SME) 越来越多地采用云端运算，这为市场扩张做出了积极贡献。此外，云端联络中心整合了人工智慧 (AI)、自然语言处理 (NLP)、机器学习 (ML)、预测分析、语音分析和物联网 (IoT) 等先进技术，提高了客户互动的效率和无缝性。这些技术可以分析客户资料，提供有价值的见解，预测客户行为，识别潜在问题，增强客户服务，并优化业务流程。此外，它们还能够分析客户与客服人员之间的语音互动，从而深入了解客户情绪和客服人员的绩效。因此，慢性病的日益普及也促进了区域市场的发展。此外，预计该国资讯技术 (IT) 基础设施的显着进步将有助于市场在预测期内呈现积极的前景。

日本基于云端的联络中心市场细分：

组件洞察：

  • 解决方案
    • 自动呼叫分配
    • 代理性能优化
    • 拨号器
    • 互动式语音应答
    • 电脑电话集成
    • 分析和报告
  • 服务
    • 专业服务
    • 託管服务

部署模式洞察：

  • 公共云端
  • 私有云端
  • 混合云端

组织规模洞察：

  • 中小企业
  • 大型企业

最终用途行业洞察：

  • 金融服务业
  • 资讯科技和电信
  • 媒体和娱乐
  • 零售
  • 物流与运输
  • 卫生保健
  • 其他的

竞争格局：

市场研究报告也对竞争格局进行了全面的分析。报告涵盖了市场结构、关键参与者定位、最佳制胜策略、竞争仪錶板和公司评估象限等竞争分析。此外，报告还提供了所有主要公司的详细资料。

本报告回答的关键问题：

  • 日本云端联络中心市场目前表现如何？未来几年将如何表现？
  • COVID-19 对日本云端联络中心市场有何影响？
  • 日本云端联络中心市场按组​​件分類的分布如何？
  • 根据部署模式，日本云端联络中心市场是如何分類的？
  • 根据组织规模，日本基于云端的联络中心市场是如何分類的？
  • 根据最终用途产业，日本云端联络中心市场是如何分類的？
  • 日本云端联络中心市场的价值链分为哪些阶段？
  • 日本云端联络中心的关键驱动因素和挑战是什么？
  • 日本云端联络中心市场的结构是怎么样的？主要参与者有哪些？
  • 日本云端联络中心市场的竞争程度如何？

本报告回答的关键问题：

  • 日本云端联络中心市场目前表现如何？未来几年将如何表现？
  • COVID-19 对日本云端联络中心市场有何影响？
  • 日本云端联络中心市场按组​​件分類的分布如何？
  • 根据部署模式，日本云端联络中心市场是如何分類的？
  • 根据组织规模，日本基于云端的联络中心市场是如何分類的？
  • 根据最终用途产业，日本云端联络中心市场是如何分類的？
  • 日本云端联络中心市场的价值链分为哪些阶段？
  • 日本云端联络中心的关键驱动因素和挑战是什么？
  • 日本云端联络中心市场的结构是怎么样的？主要参与者有哪些？
  • 日本云端联络中心市场的竞争程度如何？

目录

第一章：前言

第二章：范围与方法

  • 研究目标
  • 利害关係人
  • 资料来源
    • 主要来源
    • 次要来源
  • 市场评估
    • 自下而上的方法
    • 自上而下的方法
  • 预测方法

第三章：执行摘要

第四章：日本云端联络中心市场-简介

  • 概述
  • 市场动态
  • 产业趋势
  • 竞争情报

第五章：日本云端联络中心市场格局

  • 历史与当前市场趋势（2019-2024）
  • 市场预测（2025-2033）

第六章：日本云端联络中心市场-细分：依组件

  • 解决方案
    • 概述
    • 市场区隔
      • 自动呼叫分配
      • 代理性能优化
      • 拨号器
      • 互动式语音应答
      • 电脑电话集成
      • 分析和报告
  • 服务
    • 概述
    • 市场区隔
      • 专业服务
      • 託管服务

第七章：日本云端联络中心市场-细分：依部署模式

  • 公共云端
    • 概述
  • 私有云端
    • 概述
  • 混合云端
    • 概述

第 8 章：日本云端联络中心市场 - 细分：依组织规模

  • 中小企业
    • 概述
  • 大型企业
    • 概述

第九章：日本云端联络中心市场-细分：依最终用途产业

  • 金融服务业
    • 概述
  • 资讯科技和电信
    • 概述
  • 媒体和娱乐
    • 概述
  • 零售
    • 概述
  • 物流与运输
    • 概述
  • 卫生保健
    • 概述
  • 其他的

第 10 章：日本云端联络中心市场 - 竞争格局

  • 概述
  • 市场结构
  • 市场参与者定位
  • 最佳获胜策略
  • 竞争仪錶板
  • 公司评估象限

第 11 章：关键参与者简介

  • Company A
    • Business Overview
    • Services Offered
    • Business Strategies
    • SWOT Analysis
    • Major News and Events
  • Company B
    • Business Overview
    • Services Offered
    • Business Strategies
    • SWOT Analysis
    • Major News and Events
  • Company C
    • Business Overview
    • Services Offered
    • Business Strategies
    • SWOT Analysis
    • Major News and Events
  • Company D
    • Business Overview
    • Services Offered
    • Business Strategies
    • SWOT Analysis
    • Major News and Events
  • Company E
    • Business Overview
    • Services Offered
    • Business Strategies
    • SWOT Analysis
    • Major News and Events

第 12 章：日本云端联络中心市场 - 产业分析

  • 驱动因素、限制因素和机会
    • 概述
    • 驱动程式
    • 限制
    • 机会
  • 波特五力分析
    • 概述
    • 买家的议价能力
    • 供应商的议价能力
    • 竞争程度
    • 新进入者的威胁
    • 替代品的威胁
  • 价值链分析

第 13 章：附录

简介目录
Product Code: SR112025A18537

Japan cloud-based contact center market size reached USD 2.2 Billion in 2024. Looking forward, IMARC Group expects the market to reach USD 9.8 Billion by 2033, exhibiting a growth rate (CAGR) of 16.6% during 2025-2033. The market is being propelled by several significant factors, including the growing utilization of mobile banking applications, increased acceptance of cloud computing, and the incorporation of advanced technologies.

A cloud-based contact center refers to a virtual customer service platform that offers a comprehensive array of tools for effectively managing customer interactions, both incoming and outgoing. Its purpose is to provide a seamless, personalized, and omnichannel customer experience across various communication channels, including but not limited to telephone, email, chat, and social media. This platform comes equipped with robust analytics and reporting capabilities, enabling businesses to gain valuable insights into customer behavior, agent performance, and other critical metrics. Typically, it finds applications in lead generation, the management of sales calls, and the support of marketing campaigns.

Japan Cloud-Based Contact Center Market Trends:

In the context of the Japanese market, cloud-based contact centers have found notable applications within the banking, financial services, and insurance (BFSI) sector. These centers are deployed to analyze customer data, transaction histories, and related information to detect and prevent fraudulent activities. This application, along with the increasing use of mobile banking apps, stands as a prominent driver fueling market growth on a global scale. Additionally, the rising adoption of cloud computing within small and medium-sized enterprises (SMEs) in Japan, driven by its advantages like robust scalability, cost-effectiveness, flexibility, and feature-rich offerings, is contributing positively to market expansion. Moreover, the integration of advanced technologies such as artificial intelligence (AI), natural language processing (NLP), machine learning (ML), predictive analytics, voice analytics, and the Internet of Things (IoT) within cloud-based contact centers is enhancing the efficiency and seamlessness of customer interactions. These technologies enable the analysis of customer data to provide valuable insights, forecast customer behavior, identify potential issues, enhance customer service, and optimize business processes. Furthermore, they offer the capability to analyze voice interactions between customers and agents, providing insights into customer sentiment and agent performance. As such, the increasing prevalence of chronic conditions is also catalyzing the regional market. Additionally, significant advancements in the country's information technology (IT) infrastructures are expected to contribute to a positive outlook for the market over the forecasted period.

Japan Cloud-Based Contact Center Market Segmentation:

Component Insights:

  • Solution
    • Automatic Call Distribution
    • Agent Performance Optimization
    • Dialers
    • Interactive Voice Response
    • Computer Telephony Integration
    • Analytics and Reporting
  • Service
    • Professional Services
    • Managed Services

Deployment Mode Insights:

  • Public Cloud
  • Private Cloud
  • Hybrid Cloud

Organization Size Insights:

  • Small and Medium-sized Enterprises
  • Large Enterprises

End Use Industry Insights:

  • BFSI
  • IT and Telecom
  • Media and Entertainment
  • Retail
  • Logistics and Transport
  • Healthcare
  • Others

Competitive Landscape:

The market research report has also provided a comprehensive analysis of the competitive landscape. Competitive analysis such as market structure, key player positioning, top winning strategies, competitive dashboard, and company evaluation quadrant has been covered in the report. Also, detailed profiles of all major companies have been provided.

Key Questions Answered in This Report:

  • How has the Japan cloud-based contact center market performed so far and how will it perform in the coming years?
  • What has been the impact of COVID-19 on the Japan cloud-based contact center market?
  • What is the breakup of the Japan cloud-based contact center market on the basis of component?
  • What is the breakup of the Japan cloud-based contact center market on the basis of deployment mode?
  • What is the breakup of the Japan cloud-based contact center market on the basis of organization size?
  • What is the breakup of the Japan cloud-based contact center market on the basis of end use industry?
  • What are the various stages in the value chain of the Japan cloud-based contact center market?
  • What are the key driving factors and challenges in the Japan cloud-based contact center?
  • What is the structure of the Japan cloud-based contact center market and who are the key players?
  • What is the degree of competition in the Japan cloud-based contact center market?

Table of Contents

1 Preface

2 Scope and Methodology

  • 2.1 Objectives of the Study
  • 2.2 Stakeholders
  • 2.3 Data Sources
    • 2.3.1 Primary Sources
    • 2.3.2 Secondary Sources
  • 2.4 Market Estimation
    • 2.4.1 Bottom-Up Approach
    • 2.4.2 Top-Down Approach
  • 2.5 Forecasting Methodology

3 Executive Summary

4 Japan Cloud-Based Contact Center Market - Introduction

  • 4.1 Overview
  • 4.2 Market Dynamics
  • 4.3 Industry Trends
  • 4.4 Competitive Intelligence

5 Japan Cloud-Based Contact Center Market Landscape

  • 5.1 Historical and Current Market Trends (2019-2024)
  • 5.2 Market Forecast (2025-2033)

6 Japan Cloud-Based Contact Center Market - Breakup by Component

  • 6.1 Solution
    • 6.1.1 Overview
    • 6.1.2 Historical and Current Market Trends (2019-2024)
    • 6.1.3 Market Segmentation
      • 6.1.3.1 Automatic Call Distribution
      • 6.1.3.2 Agent Performance Optimization
      • 6.1.3.3 Dialers
      • 6.1.3.4 Interactive Voice Response
      • 6.1.3.5 Computer Telephony Integration
      • 6.1.3.6 Analytics and Reporting
    • 6.1.4 Market Forecast (2025-2033)
  • 6.2 Service
    • 6.2.1 Overview
    • 6.2.2 Historical and Current Market Trends (2019-2024)
    • 6.2.3 Market Segmentation
      • 6.2.3.1 Professional Services
      • 6.2.3.2 Managed Services
    • 6.2.4 Market Forecast (2025-2033)

7 Japan Cloud-Based Contact Center Market - Breakup by Deployment Mode

  • 7.1 Public Cloud
    • 7.1.1 Overview
    • 7.1.2 Historical and Current Market Trends (2019-2024)
    • 7.1.3 Market Forecast (2025-2033)
  • 7.2 Private Cloud
    • 7.2.1 Overview
    • 7.2.2 Historical and Current Market Trends (2019-2024)
    • 7.2.3 Market Forecast (2025-2033)
  • 7.3 Hybrid Cloud
    • 7.3.1 Overview
    • 7.3.2 Historical and Current Market Trends (2019-2024)
    • 7.3.3 Market Forecast (2025-2033)

8 Japan Cloud-Based Contact Center Market - Breakup by Organization Size

  • 8.1 Small and Medium-sized Enterprises
    • 8.1.1 Overview
    • 8.1.2 Historical and Current Market Trends (2019-2024)
    • 8.1.3 Market Forecast (2025-2033)
  • 8.2 Large Enterprises
    • 8.2.1 Overview
    • 8.2.2 Historical and Current Market Trends (2019-2024)
    • 8.2.3 Market Forecast (2025-2033)

9 Japan Cloud-Based Contact Center Market - Breakup by End Use Industry

  • 9.1 BFSI
    • 9.1.1 Overview
    • 9.1.2 Historical and Current Market Trends (2019-2024)
    • 9.1.3 Market Forecast (2025-2033)
  • 9.2 IT and Telecom
    • 9.2.1 Overview
    • 9.2.2 Historical and Current Market Trends (2019-2024)
    • 9.2.3 Market Forecast (2025-2033)
  • 9.3 Media and Entertainment
    • 9.3.1 Overview
    • 9.3.2 Historical and Current Market Trends (2019-2024)
    • 9.3.3 Market Forecast (2025-2033)
  • 9.4 Retail
    • 9.4.1 Overview
    • 9.4.2 Historical and Current Market Trends (2019-2024)
    • 9.4.3 Market Forecast (2025-2033)
  • 9.5 Logistics and Transport
    • 9.5.1 Overview
    • 9.5.2 Historical and Current Market Trends (2019-2024)
    • 9.5.3 Market Forecast (2025-2033)
  • 9.6 Healthcare
    • 9.6.1 Overview
    • 9.6.2 Historical and Current Market Trends (2019-2024)
    • 9.6.3 Market Forecast (2025-2033)
  • 9.7 Others
    • 9.7.1 Historical and Current Market Trends (2019-2024)
    • 9.7.2 Market Forecast (2025-2033)

10 Japan Cloud-Based Contact Center Market - Competitive Landscape

  • 10.1 Overview
  • 10.2 Market Structure
  • 10.3 Market Player Positioning
  • 10.4 Top Winning Strategies
  • 10.5 Competitive Dashboard
  • 10.6 Company Evaluation Quadrant

11 Profiles of Key Players

  • 11.1 Company A
    • 11.1.1 Business Overview
    • 11.1.2 Services Offered
    • 11.1.3 Business Strategies
    • 11.1.4 SWOT Analysis
    • 11.1.5 Major News and Events
  • 11.2 Company B
    • 11.2.1 Business Overview
    • 11.2.2 Services Offered
    • 11.2.3 Business Strategies
    • 11.2.4 SWOT Analysis
    • 11.2.5 Major News and Events
  • 11.3 Company C
    • 11.3.1 Business Overview
    • 11.3.2 Services Offered
    • 11.3.3 Business Strategies
    • 11.3.4 SWOT Analysis
    • 11.3.5 Major News and Events
  • 11.4 Company D
    • 11.4.1 Business Overview
    • 11.4.2 Services Offered
    • 11.4.3 Business Strategies
    • 11.4.4 SWOT Analysis
    • 11.4.5 Major News and Events
  • 11.5 Company E
    • 11.5.1 Business Overview
    • 11.5.2 Services Offered
    • 11.5.3 Business Strategies
    • 11.5.4 SWOT Analysis
    • 11.5.5 Major News and Events

12 Japan Cloud-Based Contact Center Market - Industry Analysis

  • 12.1 Drivers, Restraints, and Opportunities
    • 12.1.1 Overview
    • 12.1.2 Drivers
    • 12.1.3 Restraints
    • 12.1.4 Opportunities
  • 12.2 Porters Five Forces Analysis
    • 12.2.1 Overview
    • 12.2.2 Bargaining Power of Buyers
    • 12.2.3 Bargaining Power of Suppliers
    • 12.2.4 Degree of Competition
    • 12.2.5 Threat of New Entrants
    • 12.2.6 Threat of Substitutes
  • 12.3 Value Chain Analysis

13 Appendix