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市场调查报告书
商品编码
1820242
2025 年至 2033 年电信订单管理市场规模、份额、趋势及预测(按组件、部署模式、组织规模、网路类型和地区)Telecom Order Management Market Size, Share, Trends and Forecast by Component, Deployment Mode, Organization Size, Network Type, and Region, 2025-2033 |
2024 年,全球电信订单管理市场规模达 44 亿美元。展望未来, IMARC Group预测,到 2033 年,该市场规模将达到 118 亿美元,2025 年至 2033 年的复合年增长率为 11.4%。北美目前占据市场主导地位,2024 年的市占率为 37.6%。目前,电信业者正致力于透过增强订单管理流程来提升客户体验。此外,新技术的日益整合,尤其是 5G 网路的部署,为应对日益增长的复杂性和订单量,正在推动市场成长。此外,为了提高灵活性、可扩展性和成本效益,人们越来越多地转向基于云端的订单管理系统,这也正在扩大电信订单管理市场份额。
随着企业利用尖端技术简化运营,电信订单管理领域目前正在快速扩张。自动化与人工智慧 (AI) 的整合正在改变市场,使电信业者能够更准确、更有效率地处理消费者请求。企业非常重视透过缩短订单处理时间并提高服务交付的可靠性来提升客户体验。为了提高订单管理系统的可扩展性和灵活性,电信服务供应商正在实施基于云端的解决方案。借助这些技术,他们现在可以在不影响效率的情况下处理更多的消费者咨询和交易。
随着服务供应商正在加大对数位转型项目的投资,美国电信订单管理市场正在快速发展。电信公司的订单管理流程正在采用人工智慧 (AI) 和电脑化等尖端技术,以最大程度地提高营运效率。这种转变正在优化营运效率、最大限度地减少错误并简化整体客户体验。提供者正专注于订单处理自动化和服务配置,以管理日益增长的客户需求,从而更快、更精确地提供服务。基于云端的订单管理解决方案在美国越来越受欢迎,因为它们提供了可扩展性、灵活性和成本节约。电信营运商正在采用基于云端的解决方案来有效管理大量订单并改善跨通路流程。 IMARCIMARC Group预测,美国云端託管服务市场规模预计将呈现 10.55% 的成长率 (CAGR)。
与新兴科技的融合
电信业者正在寻求将其订单管理解决方案与新技术(尤其是5G网路的部署)结合,以应对日益增长的订单复杂性和数量。随着5G网路的持续部署,电信服务供应商需要支援高需求服务,而这些服务需要更复杂、更动态的订单管理功能。将5G技术嵌入订单管理系统,使电信业者能够提供更快的速度、更低的延迟和更稳定的连接,这对于支援物联网(IoT)设备、连网汽车和智慧城市等新应用至关重要。电信公司正在修改其订单管理系统,以支援5G服务的高容量、低延迟特性,从而有效率且快速地提供新服务。此外,5G的推出正在创建更复杂的服务包,这些服务包需要先进的订单管理解决方案来监控和管理每个订单中的多项服务,从而为电信订单管理市场带来良好的前景。透过将5G功能整合到其订单管理系统中,电信服务供应商正在提高其提供下一代服务的能力,同时确保营运效率。随着5G的不断发展及其对新电信服务需求的催化作用,对复杂、灵活的订单管理解决方案的需求日益增长。 IMARCIMARC Group预测,到2033年,全球5G基础设施市场规模将达3,588.5亿美元。
对更好客户体验的需求日益增长
电信业者正致力于透过增强订单管理流程来提升客户体验。随着客户对更快、更精准服务交付的期望不断提升,电信业者正透过引入先进的订单管理系统来应对这项挑战。这些系统配备了自动化和人工智慧 (AI) 技术,以最大限度地缩短订单处理时间并提高准确性。透过自动化订单输入、批准和配置,电信业者正在减少人为错误的风险,缩短回应时间,并提供无缝的客户体验。随着企业持续投资科技以提高客户满意度,对先进订单管理系统的需求持续成长,使其成为电信服务策略不可或缺的一部分。 2024 年,混合云端网路基础设施自动化和编排软体领域的领导者 Itential 在 Knowledge 2024 大会上发布了一套完整的解决方案,该解决方案将 ServiceNow 的电信销售和订单管理产品与 Itential 的网路编排和整合平台相集成,助力通讯服务供应商 (CSP) 加快创新市场服务与 Itential 的网路编排速度并推出新的创新市场服务。在 ServiceNow Store 中,Itential for OMT 应用程式提供了一个高效的解决方案,将 ServiceNow 连结到您的网路基础设施,从而实现管理服务订单的协调履行。
采用基于云端的解决方案
电信业者正迅速转向基于云端的订单管理系统,以提高业务管理的灵活性、可扩展性和成本效益,从而促进电信订单管理市场的成长。透过使用云端技术,企业能够根据需求扩展其订单管理系统,而不受传统本地基础设施的限制。 2025 年,戴尔科技集团启动了开放电信转型计划,以加快通讯服务供应商 (CSP) 的网路云端转型。云端解决方案为电信企业提供了即使在高需求时期也能有效处理大量客户订单的能力。此类系统还能与其他企业系统(包括计费、客户关係管理 (CRM) 和库存管理)更简化的集成,这有助于开发集成生态系统,以改善资料共享和决策。此外,基于云端的订单管理系统使电信业者能够获得即时更新和分析,从而更轻鬆地监控订单进度,并在潜在问题影响服务交付之前将其解决。
The global telecom order management market size was valued at USD 4.4 Billion in 2024. Looking forward, IMARC Group estimates the market to reach USD 11.8 Billion by 2033, exhibiting a CAGR of 11.4% from 2025-2033. North America currently dominates the market, holding a market share of 37.6% in 2024. At present, telecom providers are working to enhance customer experience through enhanced order management processes. Furthermore, the increasing integration of new technologies, specifically the 5G network rollout, to deal with the growing complexity and volume of orders is bolstering the market growth. Apart from this, the heightened shift towards cloud-based order management systems to improve flexibility, scalability, and cost-effectiveness is expanding the telecom order management market share.
As businesses use cutting-edge technologies to streamline their operations, the telecom order management sector is currently seeing rapid expansion. The market is changing as a result of the integration of automation and artificial intelligence (AI), which enables telecom carriers to handle consumer requests more accurately and efficiently. Businesses are placing a strong emphasis on improving customer experiences by cutting down on order processing times and increasing the assurance of service delivery. In order to increase the scalability and flexibility of their order management systems, telecom service providers are implementing cloud-based solutions. They can now handle more consumer inquiries and transactions without compromising efficiency thanks to these technologies.
The United States telecom order management market is experiencing rapid development as service providers are now investing more in digital transformation programs. Order management processes of telecom companies are embracing leading-edge technologies such as artificial intelligence (AI) and computerization to maximize operational efficiency. This transition is optimizing operational efficiency, minimizing errors, and streamlining the overall customer experience. Providers are concentrating on order processing automation and service provisioning to manage increasing customer requirements for quicker and more precise service delivery. Cloud-based order management solutions are gaining traction in the US as they provide scalability, flexibility, and cost savings. Telecom operators are adopting cloud-based solutions to efficiently manage high volumes of orders and improve processes across channels. The IMARC Group predicts that the US cloud managed services market size is expected to exhibit a growth rate (CAGR) of 10.55%.
Integration with Emerging Technologies
Telecom operators are looking to merge their order management solutions with new technologies, specifically the 5G network rollout, to deal with the growing complexity and volume of orders. With 5G networks continuing to roll out, telecom providers need to support high-demand services that need more sophisticated, dynamic order management capabilities. The embedding of 5G technology into order management systems is allowing telecom operators to provide quicker speeds, lower latency, and more stable connectivity, which are essential for enabling new applications, including Internet of Things (IoT) devices, connected vehicles, and smart cities. Telecom companies are modifying their order management systems to support the high-volume, low-latency characteristics of 5G services so that they can provision new services efficiently and quickly. In addition, the roll-out of 5G is creating more intricate service packages, which need advanced order management solutions to monitor and manage multiple services per order, thereby offering a favorable telecom order management market outlook. With the integration of 5G features into their order management systems, telecommunication providers are improving their capacity to offer next-generation services while ensuring operational efficiency. With 5G's ongoing development and catalyst effect on demand for new telecom services, the requirement for sophisticated, flexible order management solutions is increasing. The IMARC Group predicts that the global 5G infrastructure market size will reach USD 358.85 Billion by 2033.
Growing Need for Better Customer Experience
Telecom providers are working to enhance customer experience through enhanced order management processes. With customer expectations for quicker and more precise service deliveries constantly going up, telecom providers are compensating by introducing sophisticated order management systems. These systems are being empowered with automation and artificial intelligence (AI) to minimize the processing time for orders and improve accuracy. With automated order entry, approval, and provisioning, telecom operators are reducing the threat of human error, improving response times, and offering seamless customer experience. As businesses continue to invest in technology for improving customer satisfaction, the demand for sophisticated order management systems continues to grow, making them an integral part of telecom service strategies. In 2024, Itential, a frontrunner in hybrid cloud network infrastructure automation and orchestration software, revealed at Knowledge 2024 a complete solution that integrates ServiceNow's Sales and Order Management for Telecom products with Itential's network orchestration and integration platform, enabling Communications Service Providers (CSP) to speed up their market introduction and launch new, innovative services. In the ServiceNow Store, the Itential for OMT application offers an efficient solution that links ServiceNow to your network infrastructure, enabling orchestrated fulfillment for managing service orders.
Adoption of Cloud-Based Solutions
Telecom operators are quickly shifting towards cloud-based order management systems to improve flexibility, scalability, and cost-effectiveness in managing their businesses, thereby contributing to the telecom order management market growth. Through the use of cloud technology, businesses are deriving the capacity to scale their order management systems based on demand without being constrained by legacy on-premise infrastructure. In 2025, Dell Technologies launched the Open Telecom Transformation Program to increase the network cloud transformation for CSPs. Telecom businesses are offered by cloud solutions the capacity to handle high levels of customer orders effectively, even during periods of high demand. Such systems also provide more streamlined integration with other enterprise systems, including billing, customer relationship management (CRM), and inventory management, and this assists in developing an integrated ecosystem for improved data sharing and decision-making. Also, cloud-based order management systems enable telecom operators to obtain real-time updates and analytics so that monitoring of order progress becomes simpler and possible issues can be resolved before they affect service delivery.
Solution stands as the largest component in 2024, holding 65.8% of the market. It constitutes several subcategories like service order management, customer order management, and service inventory management. Customer order management deals with handling and processing customer orders from the inquiry stage to service delivery to ensure smooth order fulfillment and customer satisfaction. Service order management is meant to manage the complexity of service provision, involving processing service-specific orders such as broadband or 5G connections, to ensure that each service is rolled out in an optimal way. It entails controlling the network infrastructure and service assets, ensuring that hardware, software, and network elements necessary to complete customer orders are in place. These solutions are vital for telecom operators to optimize operational performance, minimize errors, and streamline service delivery across touchpoints.
Cloud-based stands as the largest component in 2024. It refers to utilizing cloud infrastructure to host and manage order management systems. With this model, telecom companies can access their order management systems through the Internet, removing the need for on-premises hardware and reducing the burden of system maintenance. Cloud-based solutions offer greater tractability, scalability, and cost-efficiency, allowing businesses to easily scale up or down based on demand without the requirement for significant upfront investments in information technology (IT) infrastructure. These systems are typically managed and maintained by service providers, ensuring the latest software updates and security features. Cloud-based solutions are becoming increasingly popular among telecom companies seeking to enhance operational efficiency, streamline updates, and provide remote accessibility for distributed teams.
Large organization leads the market with 73.8% of market share in 2024. It refers to established telecom companies with substantial resources, extensive customer bases, and complex operational requirements. It typically has large-scale networks, multiple service offerings, and numerous customer touchpoints that necessitate advanced order management systems to handle high volumes of transactions efficiently. It often prioritizes customization, integration, and scalability in their order management solutions for catering to diverse business needs across regions and departments. Due to the size, large organization also requires robust security measures, data governance, and compliance with industry regulations. With significant IT resources, large organization is more likely to adopt on-premises solutions or hybrid deployment models, although it is also embracing cloud-based solutions to improve flexibility, reduce costs, and enhance customer service.
Wired leads the market in 2024 as they are designed for managing orders in telecom companies that rely on traditional wired infrastructure, such as fiber-optic, coaxial cable, or DSL networks. These networks are typically used to provide services like broadband internet, landline telephony, and cable television. Telecom companies leveraging wired networks often need robust order management systems to handle the provisioning, installation, and maintenance of services, ensuring smooth customer experiences and efficient service delivery. As wired networks tend to have more stable and predictable performance compared to wireless networks, telecom providers can optimize their order management processes to deliver reliable and consistent service to customers. However, with the ongoing transition to next-generation technologies like 5G and the growing demand for wireless services, companies still relying on wired infrastructure must integrate their order management systems with emerging technologies to remain competitive. Efficient management of service orders, from customer acquisition to installation and troubleshooting, is crucial for maintaining operational efficiency and meeting customer expectations in the wired network segment.
In 2024, North America accounted for the largest market share of 37.6%. The industry is witnessing considerable growth currently as telecom service providers are rapidly embracing sophisticated technologies to enhance operational effectiveness. Firms are actively incorporating machine learning (ML) and artificial intelligence (AI) in their order management systems to streamline processes and improve precision. This phenomenon is helping telecom service providers minimize manual errors, accelerate order processing time, and deliver a better customer experience. AI is also utilized to forecast customer needs and streamline service delivery. Cloud solutions are gaining traction in North America, as telecommunication operators move from traditional on-premises models. Cloud technologies are also offering more scalability and flexibility, enabling service providers to handle high volumes of customer orders more efficiently. With cloud-based systems, telecom operators can minimize infrastructure expenses, automate their processes, and scale up rapidly to accommodate increased demand.
Market players in the telecom order management industry are actively enhancing their offerings by integrating advanced technologies like AI, automation, and ML into their solutions. These companies are focusing on developing cloud-based order management systems to offer greater scalability, flexibility, and cost-effectiveness to telecom service providers. Additionally, telecom order management solution providers are prioritizing system integrations with other enterprise systems like customer relationship management (CRM) and billing platforms, to streamline operations and improve decision-making. To stay competitive, many market players are also offering consulting, integration, and support services, ensuring that telecom providers can implement and optimize order management systems efficiently. Furthermore, as per the telecom order management market forecast, companies are expected to focus on 5G integration to address the complexities of next-generation service provisioning.