CCaaS 全球市场 2024-2028

CCaaS 市场预计在 2023 年至 2028 年期间成长 52.326 亿美元，预测期内年复合成长率为 16.36%。

该报告包括对 CCaaS 市场的总体分析、市场规模和预测、趋势、成长驱动因素、挑战以及涵盖约 25 家供应商的供应商分析。

该报告提供了对当前市场状况、最新趋势和驱动因素以及整体市场环境的最新分析。该市场的推动因素包括越来越多地采用云端基础的产品、CCaaS 解决方案为最终用户带来的好处以及媒体领域越来越多地采用 CCaaS。

该报告将不断增长的社交互动需求视为未来年度推动 CCaaS 市场成长的关键因素之一。此外，在家工作文化的兴起以及医疗保健领域越来越多地采用 CCaaS 解决方案也将带来强劲的市场需求。

目录

第1章执行摘要

• 市场概况

第2章市场形势

• 市场生态系统

第3章市场规模

• 市场定义
• 细分市场分析
• 2023 年市场规模
• 2023-2028年市场展望

第4章市场规模实绩

• 2018-2022 年全球 CCaaS 市场
• 2018-2022 年按成分分類的细分市场分析
• 2018-2022 年最终用户細項分析
• 2018-2022 年区域細項分析
• 2018-2022 年国家細項分析

第5章五力分析

• 五力摘要
• 买方议价能力
• 供应商的议价能力
• 新进入者的威胁
• 替代的威胁
• 竞争威胁
• 市场状况

第6章市场区隔：按组成部分

• 细分市场
• 比较：逐个组件
• 解决方案：2023-2028 年市场规模与预测
• 服务：2023-2028 年市场规模与预测
• 市场机会：按组成部分

第7章市场区隔：依最终用户

• 细分市场
• 比较：按最终用户
• BFSI：2023-2028 年市场规模与预测
• IT/通讯：2023-2028 年市场规模与预测
• 医疗保健：2023-2028 年市场规模与预测
• 消费品与零售业：2023-2028年市场规模及预测
• 其他：2023-2028年市场规模与预测
• 市场机会：依最终用户划分

第8章客户形势

• 客户形势概览

第9章地区形势

• 区域细分
• 区域比较
• 北美：2023-2028 年市场规模与预测
• 欧洲：2023-2028 年市场规模与预测
• 亚太地区：2023-2028 年市场规模与预测
• 南美洲：2023-2028年市场规模与预测
• 中东和非洲：2023-2028 年市场规模与预测
• 美国：2023-2028 年市场规模与预测
• 澳洲：2023-2028 年市场规模与预测
• 英国：2023-2028 年市场规模与预测
• 加拿大：2023-2028 年市场规模与预测
• 法国：2023-2028年市场规模与预测
• 市场机会：按地区

第10章推动因素、问题与趋势

• 市场驱动因素
• 市场挑战
• 驱动因素和挑战的影响
• 市场趋势

第11章供应商形势

• 概述
• 供应商形势
• 混乱的情况
• 产业风险

第12章供应商分析

• 交易厂商
• 供应商市场定位
• 3CLogic Inc.
• 8x8 Inc.
• Atos SE
• Avaya LLC
• China Huaxin Post and Telecom Technologies Co. Ltd.
• Cisco Systems Inc.
• Enghouse Systems Ltd.
• Evolve IP LLC
• Five9 Inc.
• Genesys Telecommunications Laboratories Inc.
• Microsoft Corp.
• Mitel Networks Corp.
• NICE Ltd.
• Oracle Corp.
• SAP SE

第13章附录

The CCaaS market is forecasted to grow by USD 5232.6 mn during 2023-2028, accelerating at a CAGR of 16.36% during the forecast period. The report on the CCaaS market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current market scenario, the latest trends and drivers, and the overall market environment. The market is driven by increasing adoption of cloud-based offerings, benefits of CCaaS solution among end-users, and growing implementation of CCaaS in media sector.

Technavio's CCaaS market is segmented as below:

By Component

• Solutions
• Services

By End-user

• BFSI
• IT and telecom
• Healthcare
• Consumer goods and retail
• Others

By Geographical Landscape

• North America
• Europe
• APAC
• South America
• Middle East and Africa

This study identifies the growing demand for social interaction as one of the prime reasons driving the CCaaS market growth during the next few years. Also, growing culture of work-from-home and rising adoption of CCaaS solutions in medical sector will lead to sizable demand in the market.

The report on the CCaaS market covers the following areas:

• CCaaS market sizing
• CCaaS market forecast
• CCaaS market industry analysis

The robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading CCaaS market vendors that include 3CLogic Inc., 8x8 Inc., Alvaria Inc., Atos SE, Avaya LLC, Capgemini Service SAS, China Huaxin Post and Telecom Technologies Co. Ltd., Cisco Systems Inc., Enghouse Systems Ltd., Evolve IP LLC, Five9 Inc., Genesys Telecommunications Laboratories Inc., Serenova LLC, Lumen Technologies Inc., Microsoft Corp., Mitel Networks Corp., NICE Ltd., Oracle Corp., RingCentral Inc., and SAP SE. Also, the CCaaS market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.

The publisher presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive research - both primary and secondary. The market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast the accurate market growth.

Table of Contents

1 Executive Summary

• 1.1 Market overview
• Exhibit 01: Executive Summary - Chart on Market Overview
• Exhibit 02: Executive Summary - Data Table on Market Overview
• Exhibit 03: Executive Summary - Chart on Global Market Characteristics
• Exhibit 04: Executive Summary - Chart on Market By Geographical Landscape
• Exhibit 05: Executive Summary - Chart on Market Segmentation by Component
• Exhibit 06: Executive Summary - Chart on Market Segmentation by End-user
• Exhibit 07: Executive Summary - Chart on Incremental Growth
• Exhibit 08: Executive Summary - Data Table on Incremental Growth
• Exhibit 09: Executive Summary - Chart on Vendor Market Positioning

2 Market Landscape

• 2.1 Market ecosystem
• Exhibit 10: Parent market
• Exhibit 11: Market Characteristics

3 Market Sizing

• 3.1 Market definition
• Exhibit 12: Offerings of vendors included in the market definition
• 3.2 Market segment analysis
• Exhibit 13: Market segments
• 3.3 Market size 2023
• 3.4 Market outlook: Forecast for 2023-2028
• Exhibit 14: Chart on Global - Market size and forecast 2023-2028 ($ million)
• Exhibit 15: Data Table on Global - Market size and forecast 2023-2028 ($ million)
• Exhibit 16: Chart on Global Market: Year-over-year growth 2023-2028 (%)
• Exhibit 17: Data Table on Global Market: Year-over-year growth 2023-2028 (%)

4 Historic Market Size

• 4.1 Global CCaaS market 2018 - 2022
• Exhibit 18: Historic Market Size - Data Table on global ccaas market 2018 - 2022 ($ million)
• 4.2 Component Segment Analysis 2018 - 2022
• Exhibit 19: Historic Market Size - Component Segment 2018 - 2022 ($ million)
• 4.3 End-user Segment Analysis 2018 - 2022
• Exhibit 20: Historic Market Size - End-user Segment 2018 - 2022 ($ million)
• 4.4 Geography Segment Analysis 2018 - 2022
• Exhibit 21: Historic Market Size - Geography Segment 2018 - 2022 ($ million)
• 4.5 Country Segment Analysis 2018 - 2022
• Exhibit 22: Historic Market Size - Country Segment 2018 - 2022 ($ million)

5 Five Forces Analysis

• 5.1 Five forces summary
• Exhibit 23: Five forces analysis - Comparison between 2023 and 2028
• 5.2 Bargaining power of buyers
• Exhibit 24: Chart on Bargaining power of buyers - Impact of key factors 2023 and 2028
• 5.3 Bargaining power of suppliers
• Exhibit 25: Bargaining power of suppliers - Impact of key factors in 2023 and 2028
• 5.4 Threat of new entrants
• Exhibit 26: Threat of new entrants - Impact of key factors in 2023 and 2028
• 5.5 Threat of substitutes
• Exhibit 27: Threat of substitutes - Impact of key factors in 2023 and 2028
• 5.6 Threat of rivalry
• Exhibit 28: Threat of rivalry - Impact of key factors in 2023 and 2028
• 5.7 Market condition
• Exhibit 29: Chart on Market condition - Five forces 2023 and 2028

6 Market Segmentation by Component

• 6.1 Market segments
• Exhibit 30: Chart on Component - Market share 2023-2028 (%)
• Exhibit 31: Data Table on Component - Market share 2023-2028 (%)
• 6.2 Comparison by Component
• Exhibit 32: Chart on Comparison by Component
• Exhibit 33: Data Table on Comparison by Component
• 6.3 Solutions - Market size and forecast 2023-2028
• Exhibit 34: Chart on Solutions - Market size and forecast 2023-2028 ($ million)
• Exhibit 35: Data Table on Solutions - Market size and forecast 2023-2028 ($ million)
• Exhibit 36: Chart on Solutions - Year-over-year growth 2023-2028 (%)
• Exhibit 37: Data Table on Solutions - Year-over-year growth 2023-2028 (%)
• 6.4 Services - Market size and forecast 2023-2028
• Exhibit 38: Chart on Services - Market size and forecast 2023-2028 ($ million)
• Exhibit 39: Data Table on Services - Market size and forecast 2023-2028 ($ million)
• Exhibit 40: Chart on Services - Year-over-year growth 2023-2028 (%)
• Exhibit 41: Data Table on Services - Year-over-year growth 2023-2028 (%)
• 6.5 Market opportunity by Component
• Exhibit 42: Market opportunity by Component ($ million)
• Exhibit 43: Data Table on Market opportunity by Component ($ million)

7 Market Segmentation by End-user

• 7.1 Market segments
• Exhibit 44: Chart on End-user - Market share 2023-2028 (%)
• Exhibit 45: Data Table on End-user - Market share 2023-2028 (%)
• 7.2 Comparison by End-user
• Exhibit 46: Chart on Comparison by End-user
• Exhibit 47: Data Table on Comparison by End-user
• 7.3 BFSI - Market size and forecast 2023-2028
• Exhibit 48: Chart on BFSI - Market size and forecast 2023-2028 ($ million)
• Exhibit 49: Data Table on BFSI - Market size and forecast 2023-2028 ($ million)
• Exhibit 50: Chart on BFSI - Year-over-year growth 2023-2028 (%)
• Exhibit 51: Data Table on BFSI - Year-over-year growth 2023-2028 (%)
• 7.4 IT and telecom - Market size and forecast 2023-2028
• Exhibit 52: Chart on IT and telecom - Market size and forecast 2023-2028 ($ million)
• Exhibit 53: Data Table on IT and telecom - Market size and forecast 2023-2028 ($ million)
• Exhibit 54: Chart on IT and telecom - Year-over-year growth 2023-2028 (%)
• Exhibit 55: Data Table on IT and telecom - Year-over-year growth 2023-2028 (%)
• 7.5 Healthcare - Market size and forecast 2023-2028
• Exhibit 56: Chart on Healthcare - Market size and forecast 2023-2028 ($ million)
• Exhibit 57: Data Table on Healthcare - Market size and forecast 2023-2028 ($ million)
• Exhibit 58: Chart on Healthcare - Year-over-year growth 2023-2028 (%)
• Exhibit 59: Data Table on Healthcare - Year-over-year growth 2023-2028 (%)
• 7.6 Consumer goods and retail - Market size and forecast 2023-2028
• Exhibit 60: Chart on Consumer goods and retail - Market size and forecast 2023-2028 ($ million)
• Exhibit 61: Data Table on Consumer goods and retail - Market size and forecast 2023-2028 ($ million)
• Exhibit 62: Chart on Consumer goods and retail - Year-over-year growth 2023-2028 (%)
• Exhibit 63: Data Table on Consumer goods and retail - Year-over-year growth 2023-2028 (%)
• 7.7 Others - Market size and forecast 2023-2028
• Exhibit 64: Chart on Others - Market size and forecast 2023-2028 ($ million)
• Exhibit 65: Data Table on Others - Market size and forecast 2023-2028 ($ million)
• Exhibit 66: Chart on Others - Year-over-year growth 2023-2028 (%)
• Exhibit 67: Data Table on Others - Year-over-year growth 2023-2028 (%)
• 7.8 Market opportunity by End-user
• Exhibit 68: Market opportunity by End-user ($ million)
• Exhibit 69: Data Table on Market opportunity by End-user ($ million)

8 Customer Landscape

• 8.1 Customer landscape overview
• Exhibit 70: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria

9 Geographic Landscape

• 9.1 Geographic segmentation
• Exhibit 71: Chart on Market share By Geographical Landscape 2023-2028 (%)
• Exhibit 72: Data Table on Market share By Geographical Landscape 2023-2028 (%)
• 9.2 Geographic comparison
• Exhibit 73: Chart on Geographic comparison
• Exhibit 74: Data Table on Geographic comparison
• 9.3 North America - Market size and forecast 2023-2028
• Exhibit 75: Chart on North America - Market size and forecast 2023-2028 ($ million)
• Exhibit 76: Data Table on North America - Market size and forecast 2023-2028 ($ million)
• Exhibit 77: Chart on North America - Year-over-year growth 2023-2028 (%)
• Exhibit 78: Data Table on North America - Year-over-year growth 2023-2028 (%)
• 9.4 Europe - Market size and forecast 2023-2028
• Exhibit 79: Chart on Europe - Market size and forecast 2023-2028 ($ million)
• Exhibit 80: Data Table on Europe - Market size and forecast 2023-2028 ($ million)
• Exhibit 81: Chart on Europe - Year-over-year growth 2023-2028 (%)
• Exhibit 82: Data Table on Europe - Year-over-year growth 2023-2028 (%)
• 9.5 APAC - Market size and forecast 2023-2028
• Exhibit 83: Chart on APAC - Market size and forecast 2023-2028 ($ million)
• Exhibit 84: Data Table on APAC - Market size and forecast 2023-2028 ($ million)
• Exhibit 85: Chart on APAC - Year-over-year growth 2023-2028 (%)
• Exhibit 86: Data Table on APAC - Year-over-year growth 2023-2028 (%)
• 9.6 South America - Market size and forecast 2023-2028
• Exhibit 87: Chart on South America - Market size and forecast 2023-2028 ($ million)
• Exhibit 88: Data Table on South America - Market size and forecast 2023-2028 ($ million)
• Exhibit 89: Chart on South America - Year-over-year growth 2023-2028 (%)
• Exhibit 90: Data Table on South America - Year-over-year growth 2023-2028 (%)
• 9.7 Middle East and Africa - Market size and forecast 2023-2028
• Exhibit 91: Chart on Middle East and Africa - Market size and forecast 2023-2028 ($ million)
• Exhibit 92: Data Table on Middle East and Africa - Market size and forecast 2023-2028 ($ million)
• Exhibit 93: Chart on Middle East and Africa - Year-over-year growth 2023-2028 (%)
• Exhibit 94: Data Table on Middle East and Africa - Year-over-year growth 2023-2028 (%)
• 9.8 US - Market size and forecast 2023-2028
• Exhibit 95: Chart on US - Market size and forecast 2023-2028 ($ million)
• Exhibit 96: Data Table on US - Market size and forecast 2023-2028 ($ million)
• Exhibit 97: Chart on US - Year-over-year growth 2023-2028 (%)
• Exhibit 98: Data Table on US - Year-over-year growth 2023-2028 (%)
• 9.9 Australia - Market size and forecast 2023-2028
• Exhibit 99: Chart on Australia - Market size and forecast 2023-2028 ($ million)
• Exhibit 100: Data Table on Australia - Market size and forecast 2023-2028 ($ million)
• Exhibit 101: Chart on Australia - Year-over-year growth 2023-2028 (%)
• Exhibit 102: Data Table on Australia - Year-over-year growth 2023-2028 (%)
• 9.10 UK - Market size and forecast 2023-2028
• Exhibit 103: Chart on UK - Market size and forecast 2023-2028 ($ million)
• Exhibit 104: Data Table on UK - Market size and forecast 2023-2028 ($ million)
• Exhibit 105: Chart on UK - Year-over-year growth 2023-2028 (%)
• Exhibit 106: Data Table on UK - Year-over-year growth 2023-2028 (%)
• 9.11 Canada - Market size and forecast 2023-2028
• Exhibit 107: Chart on Canada - Market size and forecast 2023-2028 ($ million)
• Exhibit 108: Data Table on Canada - Market size and forecast 2023-2028 ($ million)
• Exhibit 109: Chart on Canada - Year-over-year growth 2023-2028 (%)
• Exhibit 110: Data Table on Canada - Year-over-year growth 2023-2028 (%)
• 9.12 France - Market size and forecast 2023-2028
• Exhibit 111: Chart on France - Market size and forecast 2023-2028 ($ million)
• Exhibit 112: Data Table on France - Market size and forecast 2023-2028 ($ million)
• Exhibit 113: Chart on France - Year-over-year growth 2023-2028 (%)
• Exhibit 114: Data Table on France - Year-over-year growth 2023-2028 (%)
• 9.13 Market opportunity By Geographical Landscape
• Exhibit 115: Market opportunity By Geographical Landscape ($ million)
• Exhibit 116: Data Tables on Market opportunity By Geographical Landscape ($ million)

10 Drivers, Challenges, and Trends

• 10.1 Market drivers
• 10.2 Market challenges
• 10.3 Impact of drivers and challenges
• Exhibit 117: Impact of drivers and challenges in 2023 and 2028
• 10.4 Market trends

11 Vendor Landscape

• 11.1 Overview
• 11.2 Vendor landscape
• Exhibit 118: Overview on Criticality of inputs and Factors of differentiation
• 11.3 Landscape disruption
• Exhibit 119: Overview on factors of disruption
• 11.4 Industry risks
• Exhibit 120: Impact of key risks on business

12 Vendor Analysis

• 12.1 Vendors covered
• Exhibit 121: Vendors covered
• 12.2 Market positioning of vendors
• Exhibit 122: Matrix on vendor position and classification
• 12.3 3CLogic Inc.
• Exhibit 123: 3CLogic Inc. - Overview
• Exhibit 124: 3CLogic Inc. - Product / Service
• Exhibit 125: 3CLogic Inc. - Key offerings
• 12.4 8x8 Inc.
• Exhibit 126: 8x8 Inc. - Overview
• Exhibit 127: 8x8 Inc. - Product / Service
• Exhibit 128: 8x8 Inc. - Key offerings
• 12.5 Atos SE
• Exhibit 129: Atos SE - Overview
• Exhibit 130: Atos SE - Business segments
• Exhibit 131: Atos SE - Key news
• Exhibit 132: Atos SE - Key offerings
• Exhibit 133: Atos SE - Segment focus
• 12.6 Avaya LLC
• Exhibit 134: Avaya LLC - Overview
• Exhibit 135: Avaya LLC - Product / Service
• Exhibit 136: Avaya LLC - Key offerings
• 12.7 China Huaxin Post and Telecom Technologies Co. Ltd.
• Exhibit 137: China Huaxin Post and Telecom Technologies Co. Ltd. - Overview
• Exhibit 138: China Huaxin Post and Telecom Technologies Co. Ltd. - Product / Service
• Exhibit 139: China Huaxin Post and Telecom Technologies Co. Ltd. - Key offerings
• 12.8 Cisco Systems Inc.
• Exhibit 140: Cisco Systems Inc. - Overview
• Exhibit 141: Cisco Systems Inc. - Business segments
• Exhibit 142: Cisco Systems Inc. - Key news
• Exhibit 143: Cisco Systems Inc. - Key offerings
• Exhibit 144: Cisco Systems Inc. - Segment focus
• 12.9 Enghouse Systems Ltd.
• Exhibit 145: Enghouse Systems Ltd. - Overview
• Exhibit 146: Enghouse Systems Ltd. - Business segments
• Exhibit 147: Enghouse Systems Ltd. - Key offerings
• Exhibit 148: Enghouse Systems Ltd. - Segment focus
• 12.10 Evolve IP LLC
• Exhibit 149: Evolve IP LLC - Overview
• Exhibit 150: Evolve IP LLC - Product / Service
• Exhibit 151: Evolve IP LLC - Key offerings
• 12.11 Five9 Inc.
• Exhibit 152: Five9 Inc. - Overview
• Exhibit 153: Five9 Inc. - Product / Service
• Exhibit 154: Five9 Inc. - Key offerings
• 12.12 Genesys Telecommunications Laboratories Inc.
• Exhibit 155: Genesys Telecommunications Laboratories Inc. - Overview
• Exhibit 156: Genesys Telecommunications Laboratories Inc. - Product / Service
• Exhibit 157: Genesys Telecommunications Laboratories Inc. - Key offerings
• 12.13 Microsoft Corp.
• Exhibit 158: Microsoft Corp. - Overview
• Exhibit 159: Microsoft Corp. - Business segments
• Exhibit 160: Microsoft Corp. - Key news
• Exhibit 161: Microsoft Corp. - Key offerings
• Exhibit 162: Microsoft Corp. - Segment focus
• 12.14 Mitel Networks Corp.
• Exhibit 163: Mitel Networks Corp. - Overview
• Exhibit 164: Mitel Networks Corp. - Product / Service
• Exhibit 165: Mitel Networks Corp. - Key offerings
• 12.15 NICE Ltd.
• Exhibit 166: NICE Ltd. - Overview
• Exhibit 167: NICE Ltd. - Business segments
• Exhibit 168: NICE Ltd. - Key news
• Exhibit 169: NICE Ltd. - Key offerings
• Exhibit 170: NICE Ltd. - Segment focus
• 12.16 Oracle Corp.
• Exhibit 171: Oracle Corp. - Overview
• Exhibit 172: Oracle Corp. - Business segments
• Exhibit 173: Oracle Corp. - Key news
• Exhibit 174: Oracle Corp. - Key offerings
• Exhibit 175: Oracle Corp. - Segment focus
• 12.17 SAP SE
• Exhibit 176: SAP SE - Overview
• Exhibit 177: SAP SE - Business segments
• Exhibit 178: SAP SE - Key news
• Exhibit 179: SAP SE - Key offerings
• Exhibit 180: SAP SE - Segment focus

13 Appendix

• 13.1 Scope of the report
• 13.2 Inclusions and exclusions checklist
• Exhibit 181: Inclusions checklist
• Exhibit 182: Exclusions checklist
• 13.3 Currency conversion rates for US$
• Exhibit 183: Currency conversion rates for US$
• 13.4 Research methodology
• Exhibit 184: Research methodology
• Exhibit 185: Validation techniques employed for market sizing
• Exhibit 186: Information sources
• 13.5 List of abbreviations
• Exhibit 187: List of abbreviations

Exhibits:

• Exhibits1: Executive Summary - Chart on Market Overview
• Exhibits2: Executive Summary - Data Table on Market Overview
• Exhibits3: Executive Summary - Chart on Global Market Characteristics
• Exhibits4: Executive Summary - Chart on Market By Geographical Landscape
• Exhibits5: Executive Summary - Chart on Market Segmentation by Component
• Exhibits6: Executive Summary - Chart on Market Segmentation by End-user
• Exhibits7: Executive Summary - Chart on Incremental Growth
• Exhibits8: Executive Summary - Data Table on Incremental Growth
• Exhibits9: Executive Summary - Chart on Vendor Market Positioning
• Exhibits10: Parent market
• Exhibits11: Market Characteristics
• Exhibits12: Offerings of vendors included in the market definition
• Exhibits13: Market segments
• Exhibits14: Chart on Global - Market size and forecast 2023-2028 ($ million)
• Exhibits15: Data Table on Global - Market size and forecast 2023-2028 ($ million)
• Exhibits16: Chart on Global Market: Year-over-year growth 2023-2028 (%)
• Exhibits17: Data Table on Global Market: Year-over-year growth 2023-2028 (%)
• Exhibits18: Historic Market Size - Data Table on global ccaas market 2018 - 2022 ($ million)
• Exhibits19: Historic Market Size - Component Segment 2018 - 2022 ($ million)
• Exhibits20: Historic Market Size - End-user Segment 2018 - 2022 ($ million)
• Exhibits21: Historic Market Size - Geography Segment 2018 - 2022 ($ million)
• Exhibits22: Historic Market Size - Country Segment 2018 - 2022 ($ million)
• Exhibits23: Five forces analysis - Comparison between 2023 and 2028
• Exhibits24: Chart on Bargaining power of buyers - Impact of key factors 2023 and 2028
• Exhibits25: Bargaining power of suppliers - Impact of key factors in 2023 and 2028
• Exhibits26: Threat of new entrants - Impact of key factors in 2023 and 2028
• Exhibits27: Threat of substitutes - Impact of key factors in 2023 and 2028
• Exhibits28: Threat of rivalry - Impact of key factors in 2023 and 2028
• Exhibits29: Chart on Market condition - Five forces 2023 and 2028
• Exhibits30: Chart on Component - Market share 2023-2028 (%)
• Exhibits31: Data Table on Component - Market share 2023-2028 (%)
• Exhibits32: Chart on Comparison by Component
• Exhibits33: Data Table on Comparison by Component
• Exhibits34: Chart on Solutions - Market size and forecast 2023-2028 ($ million)
• Exhibits35: Data Table on Solutions - Market size and forecast 2023-2028 ($ million)
• Exhibits36: Chart on Solutions - Year-over-year growth 2023-2028 (%)
• Exhibits37: Data Table on Solutions - Year-over-year growth 2023-2028 (%)
• Exhibits38: Chart on Services - Market size and forecast 2023-2028 ($ million)
• Exhibits39: Data Table on Services - Market size and forecast 2023-2028 ($ million)
• Exhibits40: Chart on Services - Year-over-year growth 2023-2028 (%)
• Exhibits41: Data Table on Services - Year-over-year growth 2023-2028 (%)
• Exhibits42: Market opportunity by Component ($ million)
• Exhibits43: Data Table on Market opportunity by Component ($ million)
• Exhibits44: Chart on End-user - Market share 2023-2028 (%)
• Exhibits45: Data Table on End-user - Market share 2023-2028 (%)
• Exhibits46: Chart on Comparison by End-user
• Exhibits47: Data Table on Comparison by End-user
• Exhibits48: Chart on BFSI - Market size and forecast 2023-2028 ($ million)
• Exhibits49: Data Table on BFSI - Market size and forecast 2023-2028 ($ million)
• Exhibits50: Chart on BFSI - Year-over-year growth 2023-2028 (%)
• Exhibits51: Data Table on BFSI - Year-over-year growth 2023-2028 (%)
• Exhibits52: Chart on IT and telecom - Market size and forecast 2023-2028 ($ million)
• Exhibits53: Data Table on IT and telecom - Market size and forecast 2023-2028 ($ million)
• Exhibits54: Chart on IT and telecom - Year-over-year growth 2023-2028 (%)
• Exhibits55: Data Table on IT and telecom - Year-over-year growth 2023-2028 (%)
• Exhibits56: Chart on Healthcare - Market size and forecast 2023-2028 ($ million)
• Exhibits57: Data Table on Healthcare - Market size and forecast 2023-2028 ($ million)
• Exhibits58: Chart on Healthcare - Year-over-year growth 2023-2028 (%)
• Exhibits59: Data Table on Healthcare - Year-over-year growth 2023-2028 (%)
• Exhibits60: Chart on Consumer goods and retail - Market size and forecast 2023-2028 ($ million)
• Exhibits61: Data Table on Consumer goods and retail - Market size and forecast 2023-2028 ($ million)
• Exhibits62: Chart on Consumer goods and retail - Year-over-year growth 2023-2028 (%)
• Exhibits63: Data Table on Consumer goods and retail - Year-over-year growth 2023-2028 (%)
• Exhibits64: Chart on Others - Market size and forecast 2023-2028 ($ million)
• Exhibits65: Data Table on Others - Market size and forecast 2023-2028 ($ million)
• Exhibits66: Chart on Others - Year-over-year growth 2023-2028 (%)
• Exhibits67: Data Table on Others - Year-over-year growth 2023-2028 (%)
• Exhibits68: Market opportunity by End-user ($ million)
• Exhibits69: Data Table on Market opportunity by End-user ($ million)
• Exhibits70: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
• Exhibits71: Chart on Market share By Geographical Landscape 2023-2028 (%)
• Exhibits72: Data Table on Market share By Geographical Landscape 2023-2028 (%)
• Exhibits73: Chart on Geographic comparison
• Exhibits74: Data Table on Geographic comparison
• Exhibits75: Chart on North America - Market size and forecast 2023-2028 ($ million)
• Exhibits76: Data Table on North America - Market size and forecast 2023-2028 ($ million)
• Exhibits77: Chart on North America - Year-over-year growth 2023-2028 (%)
• Exhibits78: Data Table on North America - Year-over-year growth 2023-2028 (%)
• Exhibits79: Chart on Europe - Market size and forecast 2023-2028 ($ million)
• Exhibits80: Data Table on Europe - Market size and forecast 2023-2028 ($ million)
• Exhibits81: Chart on Europe - Year-over-year growth 2023-2028 (%)
• Exhibits82: Data Table on Europe - Year-over-year growth 2023-2028 (%)
• Exhibits83: Chart on APAC - Market size and forecast 2023-2028 ($ million)
• Exhibits84: Data Table on APAC - Market size and forecast 2023-2028 ($ million)
• Exhibits85: Chart on APAC - Year-over-year growth 2023-2028 (%)
• Exhibits86: Data Table on APAC - Year-over-year growth 2023-2028 (%)
• Exhibits87: Chart on South America - Market size and forecast 2023-2028 ($ million)
• Exhibits88: Data Table on South America - Market size and forecast 2023-2028 ($ million)
• Exhibits89: Chart on South America - Year-over-year growth 2023-2028 (%)
• Exhibits90: Data Table on South America - Year-over-year growth 2023-2028 (%)
• Exhibits91: Chart on Middle East and Africa - Market size and forecast 2023-2028 ($ million)
• Exhibits92: Data Table on Middle East and Africa - Market size and forecast 2023-2028 ($ million)
• Exhibits93: Chart on Middle East and Africa - Year-over-year growth 2023-2028 (%)
• Exhibits94: Data Table on Middle East and Africa - Year-over-year growth 2023-2028 (%)
• Exhibits95: Chart on US - Market size and forecast 2023-2028 ($ million)
• Exhibits96: Data Table on US - Market size and forecast 2023-2028 ($ million)
• Exhibits97: Chart on US - Year-over-year growth 2023-2028 (%)
• Exhibits98: Data Table on US - Year-over-year growth 2023-2028 (%)
• Exhibits99: Chart on Australia - Market size and forecast 2023-2028 ($ million)
• Exhibits100: Data Table on Australia - Market size and forecast 2023-2028 ($ million)
• Exhibits101: Chart on Australia - Year-over-year growth 2023-2028 (%)
• Exhibits102: Data Table on Australia - Year-over-year growth 2023-2028 (%)
• Exhibits103: Chart on UK - Market size and forecast 2023-2028 ($ million)
• Exhibits104: Data Table on UK - Market size and forecast 2023-2028 ($ million)
• Exhibits105: Chart on UK - Year-over-year growth 2023-2028 (%)
• Exhibits106: Data Table on UK - Year-over-year growth 2023-2028 (%)
• Exhibits107: Chart on Canada - Market size and forecast 2023-2028 ($ million)
• Exhibits108: Data Table on Canada - Market size and forecast 2023-2028 ($ million)
• Exhibits109: Chart on Canada - Year-over-year growth 2023-2028 (%)
• Exhibits110: Data Table on Canada - Year-over-year growth 2023-2028 (%)
• Exhibits111: Chart on France - Market size and forecast 2023-2028 ($ million)
• Exhibits112: Data Table on France - Market size and forecast 2023-2028 ($ million)
• Exhibits113: Chart on France - Year-over-year growth 2023-2028 (%)
• Exhibits114: Data Table on France - Year-over-year growth 2023-2028 (%)
• Exhibits115: Market opportunity By Geographical Landscape ($ million)
• Exhibits116: Data Tables on Market opportunity By Geographical Landscape ($ million)
• Exhibits117: Impact of drivers and challenges in 2023 and 2028
• Exhibits118: Overview on Criticality of inputs and Factors of differentiation
• Exhibits119: Overview on factors of disruption
• Exhibits120: Impact of key risks on business
• Exhibits121: Vendors covered
• Exhibits122: Matrix on vendor position and classification
• Exhibits123: 3CLogic Inc. - Overview
• Exhibits124: 3CLogic Inc. - Product / Service
• Exhibits125: 3CLogic Inc. - Key offerings
• Exhibits126: 8x8 Inc. - Overview
• Exhibits127: 8x8 Inc. - Product / Service
• Exhibits128: 8x8 Inc. - Key offerings
• Exhibits129: Atos SE - Overview
• Exhibits130: Atos SE - Business segments
• Exhibits131: Atos SE - Key news
• Exhibits132: Atos SE - Key offerings
• Exhibits133: Atos SE - Segment focus
• Exhibits134: Avaya LLC - Overview
• Exhibits135: Avaya LLC - Product / Service
• Exhibits136: Avaya LLC - Key offerings
• Exhibits137: China Huaxin Post and Telecom Technologies Co. Ltd. - Overview
• Exhibits138: China Huaxin Post and Telecom Technologies Co. Ltd. - Product / Service
• Exhibits139: China Huaxin Post and Telecom Technologies Co. Ltd. - Key offerings
• Exhibits140: Cisco Systems Inc. - Overview
• Exhibits141: Cisco Systems Inc. - Business segments
• Exhibits142: Cisco Systems Inc. - Key news
• Exhibits143: Cisco Systems Inc. - Key offerings
• Exhibits144: Cisco Systems Inc. - Segment focus
• Exhibits145: Enghouse Systems Ltd. - Overview
• Exhibits146: Enghouse Systems Ltd. - Business segments
• Exhibits147: Enghouse Systems Ltd. - Key offerings
• Exhibits148: Enghouse Systems Ltd. - Segment focus
• Exhibits149: Evolve IP LLC - Overview
• Exhibits150: Evolve IP LLC - Product / Service
• Exhibits151: Evolve IP LLC - Key offerings
• Exhibits152: Five9 Inc. - Overview
• Exhibits153: Five9 Inc. - Product / Service
• Exhibits154: Five9 Inc. - Key offerings
• Exhibits155: Genesys Telecommunications Laboratories Inc. - Overview
• Exhibits156: Genesys Telecommunications Laboratories Inc. - Product / Service
• Exhibits157: Genesys Telecommunications Laboratories Inc. - Key offerings
• Exhibits158: Microsoft Corp. - Overview
• Exhibits159: Microsoft Corp. - Business segments
• Exhibits160: Microsoft Corp. - Key news
• Exhibits161: Microsoft Corp. - Key offerings
• Exhibits162: Microsoft Corp. - Segment focus
• Exhibits163: Mitel Networks Corp. - Overview
• Exhibits164: Mitel Networks Corp. - Product / Service
• Exhibits165: Mitel Networks Corp. - Key offerings
• Exhibits166: NICE Ltd. - Overview
• Exhibits167: NICE Ltd. - Business segments
• Exhibits168: NICE Ltd. - Key news
• Exhibits169: NICE Ltd. - Key offerings
• Exhibits170: NICE Ltd. - Segment focus
• Exhibits171: Oracle Corp. - Overview
• Exhibits172: Oracle Corp. - Business segments
• Exhibits173: Oracle Corp. - Key news
• Exhibits174: Oracle Corp. - Key offerings
• Exhibits175: Oracle Corp. - Segment focus
• Exhibits176: SAP SE - Overview
• Exhibits177: SAP SE - Business segments
• Exhibits178: SAP SE - Key news
• Exhibits179: SAP SE - Key offerings
• Exhibits180: SAP SE - Segment focus
• Exhibits181: Inclusions checklist
• Exhibits182: Exclusions checklist
• Exhibits183: Currency conversion rates for US$
• Exhibits184: Research methodology
• Exhibits185: Validation techniques employed for market sizing
• Exhibits186: Information sources
• Exhibits187: List of abbreviations