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市场调查报告书
商品编码
1604095
BFSI客服中心分析全球市场 (2024-2028)Global BFSI Contact Center Analytics Market 2024-2028 |
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价格
BFSI客服中心分析市场（2024-2028）
BFSI 的客服中心分析市场预计在 2023 年至 2028 年期间扩大 3.18 亿美元，预测期内复合年增长率为 14.9%。该报告包括对 BFSI客服中心分析市场的整体分析、市场规模/预测、趋势、成长驱动因素、挑战以及涵盖约 25 家供应商的供应商分析。
该报告提供了对当前市场状况、最新趋势和驱动因素以及整体市场环境的最新分析。该市场的驱动因素包括改进 CRM 来有效产生收入、数位银行解决方案的采用增加以及交易支援复杂性的增加。
| 市场范围 | |
|---|---|
| 基准年 | 2024年 |
| 结束年份 | 2028年 |
| 预测期 | 2024-2028 |
| 成长动力 | 加速度 |
| 与前一年同期比较（2024 年） | 13% |
| 复合年增长率 | 14.9% |
| 增量金额 | 3.18 亿美元 |
该报告指出，整合聊天机器人以缩短週转时间是未来几年推动 BFSI 市场客服中心分析成长的关键原因之一。此外，不断扩大的合规性要求和云端运算的普及将带来巨大的市场需求。
目录
第一章执行摘要
- 市场概况
第二章 市场状况
- 市场生态系统
- 市场特征
- 价值链分析
第三章 市场规模
- 市场定义
- 细分市场分析
- 市场规模（2023年）
- 市场展望（2023-2028）
第四章 市场规模表现
- BFSI客服中心分析的全球市场（2018-2022）
- 依部署方法分析（2018-2022）
- 区域分析（2018-2022）
- 国家分析（2018-2022）
第五章五力分析
- 五力摘要
- 买方议价能力
- 供应商的议价能力
- 新进入者的威胁
- 替代品的威胁
- 竞争威胁
- 市场状况
第六章 市场区隔：依部署方法
- 细分市场
- 比较：依部署方式
- 云端基础：市场规模和预测（2023-2028）
- 本地：市场规模与预测（2023-2028）
- 市场机会：按部署方法
第七章 客户状况
- 客户状况概览
第八章 地区情势
- 区域细分
- 区域比较
- 北美：市场规模与预测（2023-2028）
- 欧洲：市场规模与预测（2023-2028）
- 亚太地区：市场规模与预测（2023-2028）
- 南美洲：市场规模与预测（2023-2028）
- 中东和非洲：市场规模和预测（2023-2028）
- 美国：市场规模与预测（2023-2028）
- 中国：市场规模及预测（2023-2028）
- 德国：市场规模与预测（2023-2028）
- 英国：市场规模与预测（2023-2028）
- 日本：市场规模与预测（2023-2028）
- 市场机会：按地区
第九章 促进因素、挑战、机会、限制因素
- 市场驱动因素
- 市场挑战
- 驱动因素和挑战的影响
- 市场机会与限制
第10章竞争格局
- 概述
- 竞争格局
- 混乱的情况
- 产业风险
第十一章 竞争分析
- 公司简介
- 公司市场定位
- Accenture PLC
- Alvaria Inc.
- Cisco Systems Inc.
- Enghouse Systems Ltd.
- Five9 Inc.
- Genesys Telecommunications Laboratories Inc.
- Genpact Ltd.
- International Business Machines Corp.
- Mitel Networks Corp.
- NICE Ltd.
- Oracle Corp.
- SAP SE
- Verint Systems Inc.
第十二章附录
Product Code: IRTNTR71426
BFSI Contact Center Analytics Market 2024-2028
The bfsi contact center analytics market is forecasted to grow by USD 318 mn during 2023-2028, accelerating at a CAGR of 14.9% during the forecast period. The report on the bfsi contact center analytics market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.
The report offers an up-to-date analysis regarding the current market scenario, the latest trends and drivers, and the overall market environment. The market is driven by need to improve crm for effective revenue generation, increasing adoption of digital banking solutions, and rise in the complexity of handling transactional interactions.
| Market Scope | |
|---|---|
| Base Year | 2024 |
| End Year | 2028 |
| Series Year | 2024-2028 |
| Growth Momentum | Accelerate |
| YOY 2024 | 13% |
| CAGR | 14.9% |
| Incremental Value | $318 mn |
Technavio's bfsi contact center analytics market is segmented as below:
By Deployment
- Cloud-based
- On-premises
By Geographical Landscape
- North America
- Europe
- APAC
- South America
- Middle East and Africa
This study identifies the integration of chatbots for better turnaround times as one of the prime reasons driving the bfsi contact center analytics market growth during the next few years. Also, increased compliance requirements and proliferation of cloud computing will lead to sizable demand in the market.
The report on the bfsi contact center analytics market covers the following areas:
- BFSI Contact Center Analytics Market sizing
- BFSI Contact Center Analytics Market forecast
- BFSI Contact Center Analytics Market industry analysis
The robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading bfsi contact center analytics market vendors that include 247.ai Inc., 8x8 Inc., Accenture PLC, Alvaria Inc., Ameyo Pvt Ltd., Calabrio Inc., CallFinder, CallMiner Inc., Cisco Systems Inc., Enghouse Systems Ltd., Five9 Inc., Genesys Telecommunications Laboratories Inc., Genpact Ltd., International Business Machines Corp., Mitel Networks Corp., NICE Ltd., Oracle Corp., SAP SE, Servion Global Solutions, Stratifyd Inc., and Verint Systems Inc.. Also, the bfsi contact center analytics market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.
The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.
The publisher presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive primary and secondary research. The market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast accurate market growth.
Table of Contents
1 Executive Summary
- 1.1 Market overview
- Executive Summary - Chart on Market Overview
- Executive Summary - Data Table on Market Overview
- Executive Summary - Chart on Global Market Characteristics
- Executive Summary - Chart on Market By Geographical Landscape
- Executive Summary - Chart on Market Segmentation by Deployment
- Executive Summary - Chart on Incremental Growth
- Executive Summary - Data Table on Incremental Growth
- Executive Summary - Chart on Company Market Positioning
2 Market Landscape
- 2.1 Market ecosystem
- Parent Market
- Data Table on - Parent Market
- 2.2 Market characteristics
- Market characteristics analysis
- 2.3 Value chain analysis
- Value Chain Analysis
3 Market Sizing
- 3.1 Market definition
- Offerings of companies included in the market definition
- 3.2 Market segment analysis
- Market segments
- 3.3 Market size 2023
- 3.4 Market outlook: Forecast for 2023-2028
- Chart on Global - Market size and forecast 2023-2028 ($ million)
- Data Table on Global - Market size and forecast 2023-2028 ($ million)
- Chart on Global Market: Year-over-year growth 2023-2028 (%)
- Data Table on Global Market: Year-over-year growth 2023-2028 (%)
4 Historic Market Size
- 4.1 Global BFSI Contact Center Analytics Market 2018 - 2022
- Historic Market Size - Data Table on Global BFSI Contact Center Analytics Market 2018 - 2022 ($ million)
- 4.2 Deployment segment analysis 2018 - 2022
- Historic Market Size - Deployment Segment 2018 - 2022 ($ million)
- 4.3 Geography segment analysis 2018 - 2022
- Historic Market Size - Geography Segment 2018 - 2022 ($ million)
- 4.4 Country segment analysis 2018 - 2022
- Historic Market Size - Country Segment 2018 - 2022 ($ million)
5 Five Forces Analysis
- 5.1 Five forces summary
- Five forces analysis - Comparison between 2023 and 2028
- 5.2 Bargaining power of buyers
- Bargaining power of buyers - Impact of key factors 2023 and 2028
- 5.3 Bargaining power of suppliers
- Bargaining power of suppliers - Impact of key factors in 2023 and 2028
- 5.4 Threat of new entrants
- Threat of new entrants - Impact of key factors in 2023 and 2028
- 5.5 Threat of substitutes
- Threat of substitutes - Impact of key factors in 2023 and 2028
- 5.6 Threat of rivalry
- Threat of rivalry - Impact of key factors in 2023 and 2028
- 5.7 Market condition
- Chart on Market condition - Five forces 2023 and 2028
6 Market Segmentation by Deployment
- 6.1 Market segments
- Chart on Deployment - Market share 2023-2028 (%)
- Data Table on Deployment - Market share 2023-2028 (%)
- 6.2 Comparison by Deployment
- Chart on Comparison by Deployment
- Data Table on Comparison by Deployment
- 6.3 Cloud-based - Market size and forecast 2023-2028
- Chart on Cloud-based - Market size and forecast 2023-2028 ($ million)
- Data Table on Cloud-based - Market size and forecast 2023-2028 ($ million)
- Chart on Cloud-based - Year-over-year growth 2023-2028 (%)
- Data Table on Cloud-based - Year-over-year growth 2023-2028 (%)
- 6.4 On-premises - Market size and forecast 2023-2028
- Chart on On-premises - Market size and forecast 2023-2028 ($ million)
- Data Table on On-premises - Market size and forecast 2023-2028 ($ million)
- Chart on On-premises - Year-over-year growth 2023-2028 (%)
- Data Table on On-premises - Year-over-year growth 2023-2028 (%)
- 6.5 Market opportunity by Deployment
- Market opportunity by Deployment ($ million)
- Data Table on Market opportunity by Deployment ($ million)
7 Customer Landscape
- 7.1 Customer landscape overview
- Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
8 Geographic Landscape
- 8.1 Geographic segmentation
- Chart on Market share By Geographical Landscape 2023-2028 (%)
- Data Table on Market share By Geographical Landscape 2023-2028 (%)
- 8.2 Geographic comparison
- Chart on Geographic comparison
- Data Table on Geographic comparison
- 8.3 North America - Market size and forecast 2023-2028
- Chart on North America - Market size and forecast 2023-2028 ($ million)
- Data Table on North America - Market size and forecast 2023-2028 ($ million)
- Chart on North America - Year-over-year growth 2023-2028 (%)
- Data Table on North America - Year-over-year growth 2023-2028 (%)
- 8.4 Europe - Market size and forecast 2023-2028
- Chart on Europe - Market size and forecast 2023-2028 ($ million)
- Data Table on Europe - Market size and forecast 2023-2028 ($ million)
- Chart on Europe - Year-over-year growth 2023-2028 (%)
- Data Table on Europe - Year-over-year growth 2023-2028 (%)
- 8.5 APAC - Market size and forecast 2023-2028
- Chart on APAC - Market size and forecast 2023-2028 ($ million)
- Data Table on APAC - Market size and forecast 2023-2028 ($ million)
- Chart on APAC - Year-over-year growth 2023-2028 (%)
- Data Table on APAC - Year-over-year growth 2023-2028 (%)
- 8.6 South America - Market size and forecast 2023-2028
- Chart on South America - Market size and forecast 2023-2028 ($ million)
- Data Table on South America - Market size and forecast 2023-2028 ($ million)
- Chart on South America - Year-over-year growth 2023-2028 (%)
- Data Table on South America - Year-over-year growth 2023-2028 (%)
- 8.7 Middle East and Africa - Market size and forecast 2023-2028
- Chart on Middle East and Africa - Market size and forecast 2023-2028 ($ million)
- Data Table on Middle East and Africa - Market size and forecast 2023-2028 ($ million)
- Chart on Middle East and Africa - Year-over-year growth 2023-2028 (%)
- Data Table on Middle East and Africa - Year-over-year growth 2023-2028 (%)
- 8.8 US - Market size and forecast 2023-2028
- Chart on US - Market size and forecast 2023-2028 ($ million)
- Data Table on US - Market size and forecast 2023-2028 ($ million)
- Chart on US - Year-over-year growth 2023-2028 (%)
- Data Table on US - Year-over-year growth 2023-2028 (%)
- 8.9 China - Market size and forecast 2023-2028
- Chart on China - Market size and forecast 2023-2028 ($ million)
- Data Table on China - Market size and forecast 2023-2028 ($ million)
- Chart on China - Year-over-year growth 2023-2028 (%)
- Data Table on China - Year-over-year growth 2023-2028 (%)
- 8.10 Germany - Market size and forecast 2023-2028
- Chart on Germany - Market size and forecast 2023-2028 ($ million)
- Data Table on Germany - Market size and forecast 2023-2028 ($ million)
- Chart on Germany - Year-over-year growth 2023-2028 (%)
- Data Table on Germany - Year-over-year growth 2023-2028 (%)
- 8.11 UK - Market size and forecast 2023-2028
- Chart on UK - Market size and forecast 2023-2028 ($ million)
- Data Table on UK - Market size and forecast 2023-2028 ($ million)
- Chart on UK - Year-over-year growth 2023-2028 (%)
- Data Table on UK - Year-over-year growth 2023-2028 (%)
- 8.12 Japan - Market size and forecast 2023-2028
- Chart on Japan - Market size and forecast 2023-2028 ($ million)
- Data Table on Japan - Market size and forecast 2023-2028 ($ million)
- Chart on Japan - Year-over-year growth 2023-2028 (%)
- Data Table on Japan - Year-over-year growth 2023-2028 (%)
- 8.13 Market opportunity By Geographical Landscape
- Market opportunity By Geographical Landscape ($ million)
- Data Tables on Market opportunity By Geographical Landscape ($ million)
9 Drivers, Challenges, and Opportunity/Restraints
- 9.1 Market drivers
- 9.2 Market challenges
- 9.3 Impact of drivers and challenges
- Impact of drivers and challenges in 2023 and 2028
- 9.4 Market opportunities/restraints
10 Competitive Landscape
- 10.1 Overview
- 10.2 Competitive Landscape
- Overview on criticality of inputs and factors of differentiation
- 10.3 Landscape disruption
- Overview on factors of disruption
- 10.4 Industry risks
- Impact of key risks on business
11 Competitive Analysis
- 11.1 Companies profiled
- Companies covered
- 11.2 Market positioning of companies
- Matrix on companies position and classification
- 247.ai Inc.
- 247.ai Inc. - Overview
- 247.ai Inc. - Product / Service
- 247.ai Inc. - Key offerings
- 8x8 Inc.
- 8x8 Inc. - Overview
- 8x8 Inc. - Product / Service
- 8x8 Inc. - Key news
- 8x8 Inc. - Key offerings
- 11.5 Accenture PLC
- Accenture PLC - Overview
- Accenture PLC - Business segments
- Accenture PLC - Key news
- Accenture PLC - Key offerings
- Accenture PLC - Segment focus
- 11.6 Alvaria Inc.
- Alvaria Inc. - Overview
- Alvaria Inc. - Product / Service
- Alvaria Inc. - Key offerings
- 11.7 Cisco Systems Inc.
- Cisco Systems Inc. - Overview
- Cisco Systems Inc. - Business segments
- Cisco Systems Inc. - Key news
- Cisco Systems Inc. - Key offerings
- Cisco Systems Inc. - Segment focus
- 11.8 Enghouse Systems Ltd.
- Enghouse Systems Ltd. - Overview
- Enghouse Systems Ltd. - Business segments
- Enghouse Systems Ltd. - Key offerings
- Enghouse Systems Ltd. - Segment focus
- 11.9 Five9 Inc.
- Five9 Inc. - Overview
- Five9 Inc. - Product / Service
- Five9 Inc. - Key news
- Five9 Inc. - Key offerings
- 11.10 Genesys Telecommunications Laboratories Inc.
- Genesys Telecommunications Laboratories Inc. - Overview
- Genesys Telecommunications Laboratories Inc. - Product / Service
- Genesys Telecommunications Laboratories Inc. - Key offerings
- 11.11 Genpact Ltd.
- Genpact Ltd. - Overview
- Genpact Ltd. - Business segments
- Genpact Ltd. - Key news
- Genpact Ltd. - Key offerings
- Genpact Ltd. - Segment focus
- 11.12 International Business Machines Corp.
- International Business Machines Corp. - Overview
- International Business Machines Corp. - Business segments
- International Business Machines Corp. - Key news
- International Business Machines Corp. - Key offerings
- International Business Machines Corp. - Segment focus
- 11.13 Mitel Networks Corp.
- Mitel Networks Corp. - Overview
- Mitel Networks Corp. - Product / Service
- Mitel Networks Corp. - Key offerings
- 11.14 NICE Ltd.
- NICE Ltd. - Overview
- NICE Ltd. - Business segments
- NICE Ltd. - Key news
- NICE Ltd. - Key offerings
- NICE Ltd. - Segment focus
- 11.15 Oracle Corp.
- Oracle Corp. - Overview
- Oracle Corp. - Business segments
- Oracle Corp. - Key news
- Oracle Corp. - Key offerings
- Oracle Corp. - Segment focus
- 11.16 SAP SE
- SAP SE - Overview
- SAP SE - Business segments
- SAP SE - Key news
- SAP SE - Key offerings
- SAP SE - Segment focus
- 11.17 Verint Systems Inc.
- Verint Systems Inc. - Overview
- Verint Systems Inc. - Product / Service
- Verint Systems Inc. - Key offerings
12 Appendix
- 12.1 Scope of the report
- 12.2 Inclusions and exclusions checklist
- Inclusions checklist
- Exclusions checklist
- 12.3 Currency conversion rates for US$
- Currency conversion rates for US$
- 12.4 Research methodology
- Research methodology
- 12.5 Data procurement
- Information sources
- 12.6 Data validation
- Data validation
- 12.7 Validation techniques employed for market sizing
- Validation techniques employed for market sizing
- 12.8 Data synthesis
- Data synthesis
- 12.9 360 degree market analysis
- 360 degree market analysis
- 12.10 List of abbreviations
- List of abbreviations
Exhibits:
- Exhibits1: Executive Summary - Chart on Market Overview
- Exhibits2: Executive Summary - Data Table on Market Overview
- Exhibits3: Executive Summary - Chart on Global Market Characteristics
- Exhibits4: Executive Summary - Chart on Market By Geographical Landscape
- Exhibits5: Executive Summary - Chart on Market Segmentation by Deployment
- Exhibits6: Executive Summary - Chart on Incremental Growth
- Exhibits7: Executive Summary - Data Table on Incremental Growth
- Exhibits8: Executive Summary - Chart on Company Market Positioning
- Exhibits9: Parent Market
- Exhibits10: Data Table on - Parent Market
- Exhibits11: Market characteristics analysis
- Exhibits12: Value Chain Analysis
- Exhibits13: Offerings of companies included in the market definition
- Exhibits14: Market segments
- Exhibits15: Chart on Global - Market size and forecast 2023-2028 ($ million)
- Exhibits16: Data Table on Global - Market size and forecast 2023-2028 ($ million)
- Exhibits17: Chart on Global Market: Year-over-year growth 2023-2028 (%)
- Exhibits18: Data Table on Global Market: Year-over-year growth 2023-2028 (%)
- Exhibits19: Historic Market Size - Data Table on Global BFSI Contact Center Analytics Market 2018 - 2022 ($ million)
- Exhibits20: Historic Market Size - Deployment Segment 2018 - 2022 ($ million)
- Exhibits21: Historic Market Size - Geography Segment 2018 - 2022 ($ million)
- Exhibits22: Historic Market Size - Country Segment 2018 - 2022 ($ million)
- Exhibits23: Five forces analysis - Comparison between 2023 and 2028
- Exhibits24: Bargaining power of buyers - Impact of key factors 2023 and 2028
- Exhibits25: Bargaining power of suppliers - Impact of key factors in 2023 and 2028
- Exhibits26: Threat of new entrants - Impact of key factors in 2023 and 2028
- Exhibits27: Threat of substitutes - Impact of key factors in 2023 and 2028
- Exhibits28: Threat of rivalry - Impact of key factors in 2023 and 2028
- Exhibits29: Chart on Market condition - Five forces 2023 and 2028
- Exhibits30: Chart on Deployment - Market share 2023-2028 (%)
- Exhibits31: Data Table on Deployment - Market share 2023-2028 (%)
- Exhibits32: Chart on Comparison by Deployment
- Exhibits33: Data Table on Comparison by Deployment
- Exhibits34: Chart on Cloud-based - Market size and forecast 2023-2028 ($ million)
- Exhibits35: Data Table on Cloud-based - Market size and forecast 2023-2028 ($ million)
- Exhibits36: Chart on Cloud-based - Year-over-year growth 2023-2028 (%)
- Exhibits37: Data Table on Cloud-based - Year-over-year growth 2023-2028 (%)
- Exhibits38: Chart on On-premises - Market size and forecast 2023-2028 ($ million)
- Exhibits39: Data Table on On-premises - Market size and forecast 2023-2028 ($ million)
- Exhibits40: Chart on On-premises - Year-over-year growth 2023-2028 (%)
- Exhibits41: Data Table on On-premises - Year-over-year growth 2023-2028 (%)
- Exhibits42: Market opportunity by Deployment ($ million)
- Exhibits43: Data Table on Market opportunity by Deployment ($ million)
- Exhibits44: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
- Exhibits45: Chart on Market share By Geographical Landscape 2023-2028 (%)
- Exhibits46: Data Table on Market share By Geographical Landscape 2023-2028 (%)
- Exhibits47: Chart on Geographic comparison
- Exhibits48: Data Table on Geographic comparison
- Exhibits49: Chart on North America - Market size and forecast 2023-2028 ($ million)
- Exhibits50: Data Table on North America - Market size and forecast 2023-2028 ($ million)
- Exhibits51: Chart on North America - Year-over-year growth 2023-2028 (%)
- Exhibits52: Data Table on North America - Year-over-year growth 2023-2028 (%)
- Exhibits53: Chart on Europe - Market size and forecast 2023-2028 ($ million)
- Exhibits54: Data Table on Europe - Market size and forecast 2023-2028 ($ million)
- Exhibits55: Chart on Europe - Year-over-year growth 2023-2028 (%)
- Exhibits56: Data Table on Europe - Year-over-year growth 2023-2028 (%)
- Exhibits57: Chart on APAC - Market size and forecast 2023-2028 ($ million)
- Exhibits58: Data Table on APAC - Market size and forecast 2023-2028 ($ million)
- Exhibits59: Chart on APAC - Year-over-year growth 2023-2028 (%)
- Exhibits60: Data Table on APAC - Year-over-year growth 2023-2028 (%)
- Exhibits61: Chart on South America - Market size and forecast 2023-2028 ($ million)
- Exhibits62: Data Table on South America - Market size and forecast 2023-2028 ($ million)
- Exhibits63: Chart on South America - Year-over-year growth 2023-2028 (%)
- Exhibits64: Data Table on South America - Year-over-year growth 2023-2028 (%)
- Exhibits65: Chart on Middle East and Africa - Market size and forecast 2023-2028 ($ million)
- Exhibits66: Data Table on Middle East and Africa - Market size and forecast 2023-2028 ($ million)
- Exhibits67: Chart on Middle East and Africa - Year-over-year growth 2023-2028 (%)
- Exhibits68: Data Table on Middle East and Africa - Year-over-year growth 2023-2028 (%)
- Exhibits69: Chart on US - Market size and forecast 2023-2028 ($ million)
- Exhibits70: Data Table on US - Market size and forecast 2023-2028 ($ million)
- Exhibits71: Chart on US - Year-over-year growth 2023-2028 (%)
- Exhibits72: Data Table on US - Year-over-year growth 2023-2028 (%)
- Exhibits73: Chart on China - Market size and forecast 2023-2028 ($ million)
- Exhibits74: Data Table on China - Market size and forecast 2023-2028 ($ million)
- Exhibits75: Chart on China - Year-over-year growth 2023-2028 (%)
- Exhibits76: Data Table on China - Year-over-year growth 2023-2028 (%)
- Exhibits77: Chart on Germany - Market size and forecast 2023-2028 ($ million)
- Exhibits78: Data Table on Germany - Market size and forecast 2023-2028 ($ million)
- Exhibits79: Chart on Germany - Year-over-year growth 2023-2028 (%)
- Exhibits80: Data Table on Germany - Year-over-year growth 2023-2028 (%)
- Exhibits81: Chart on UK - Market size and forecast 2023-2028 ($ million)
- Exhibits82: Data Table on UK - Market size and forecast 2023-2028 ($ million)
- Exhibits83: Chart on UK - Year-over-year growth 2023-2028 (%)
- Exhibits84: Data Table on UK - Year-over-year growth 2023-2028 (%)
- Exhibits85: Chart on Japan - Market size and forecast 2023-2028 ($ million)
- Exhibits86: Data Table on Japan - Market size and forecast 2023-2028 ($ million)
- Exhibits87: Chart on Japan - Year-over-year growth 2023-2028 (%)
- Exhibits88: Data Table on Japan - Year-over-year growth 2023-2028 (%)
- Exhibits89: Market opportunity By Geographical Landscape ($ million)
- Exhibits90: Data Tables on Market opportunity By Geographical Landscape ($ million)
- Exhibits91: Impact of drivers and challenges in 2023 and 2028
- Exhibits92: Overview on criticality of inputs and factors of differentiation
- Exhibits93: Overview on factors of disruption
- Exhibits94: Impact of key risks on business
- Exhibits95: Companies covered
- Exhibits96: Matrix on companies position and classification
- Exhibits97: 247.ai Inc. - Overview
- Exhibits98: 247.ai Inc. - Product / Service
- Exhibits99: 247.ai Inc. - Key offerings
- Exhibits100: 8x8 Inc. - Overview
- Exhibits101: 8x8 Inc. - Product / Service
- Exhibits102: 8x8 Inc. - Key news
- Exhibits103: 8x8 Inc. - Key offerings
- Exhibits104: Accenture PLC - Overview
- Exhibits105: Accenture PLC - Business segments
- Exhibits106: Accenture PLC - Key news
- Exhibits107: Accenture PLC - Key offerings
- Exhibits108: Accenture PLC - Segment focus
- Exhibits109: Alvaria Inc. - Overview
- Exhibits110: Alvaria Inc. - Product / Service
- Exhibits111: Alvaria Inc. - Key offerings
- Exhibits112: Cisco Systems Inc. - Overview
- Exhibits113: Cisco Systems Inc. - Business segments
- Exhibits114: Cisco Systems Inc. - Key news
- Exhibits115: Cisco Systems Inc. - Key offerings
- Exhibits116: Cisco Systems Inc. - Segment focus
- Exhibits117: Enghouse Systems Ltd. - Overview
- Exhibits118: Enghouse Systems Ltd. - Business segments
- Exhibits119: Enghouse Systems Ltd. - Key offerings
- Exhibits120: Enghouse Systems Ltd. - Segment focus
- Exhibits121: Five9 Inc. - Overview
- Exhibits122: Five9 Inc. - Product / Service
- Exhibits123: Five9 Inc. - Key news
- Exhibits124: Five9 Inc. - Key offerings
- Exhibits125: Genesys Telecommunications Laboratories Inc. - Overview
- Exhibits126: Genesys Telecommunications Laboratories Inc. - Product / Service
- Exhibits127: Genesys Telecommunications Laboratories Inc. - Key offerings
- Exhibits128: Genpact Ltd. - Overview
- Exhibits129: Genpact Ltd. - Business segments
- Exhibits130: Genpact Ltd. - Key news
- Exhibits131: Genpact Ltd. - Key offerings
- Exhibits132: Genpact Ltd. - Segment focus
- Exhibits133: International Business Machines Corp. - Overview
- Exhibits134: International Business Machines Corp. - Business segments
- Exhibits135: International Business Machines Corp. - Key news
- Exhibits136: International Business Machines Corp. - Key offerings
- Exhibits137: International Business Machines Corp. - Segment focus
- Exhibits138: Mitel Networks Corp. - Overview
- Exhibits139: Mitel Networks Corp. - Product / Service
- Exhibits140: Mitel Networks Corp. - Key offerings
- Exhibits141: NICE Ltd. - Overview
- Exhibits142: NICE Ltd. - Business segments
- Exhibits143: NICE Ltd. - Key news
- Exhibits144: NICE Ltd. - Key offerings
- Exhibits145: NICE Ltd. - Segment focus
- Exhibits146: Oracle Corp. - Overview
- Exhibits147: Oracle Corp. - Business segments
- Exhibits148: Oracle Corp. - Key news
- Exhibits149: Oracle Corp. - Key offerings
- Exhibits150: Oracle Corp. - Segment focus
- Exhibits151: SAP SE - Overview
- Exhibits152: SAP SE - Business segments
- Exhibits153: SAP SE - Key news
- Exhibits154: SAP SE - Key offerings
- Exhibits155: SAP SE - Segment focus
- Exhibits156: Verint Systems Inc. - Overview
- Exhibits157: Verint Systems Inc. - Product / Service
- Exhibits158: Verint Systems Inc. - Key offerings
- Exhibits159: Inclusions checklist
- Exhibits160: Exclusions checklist
- Exhibits161: Currency conversion rates for US$
- Exhibits162: Research methodology
- Exhibits163: Information sources
- Exhibits164: Data validation
- Exhibits165: Validation techniques employed for market sizing
- Exhibits166: Data synthesis
- Exhibits167: 360 degree market analysis
- Exhibits168: List of abbreviations
