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市场调查报告书

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1915618

2025-2029年全球即时人工智慧代理辅助市场

Global Real-Time AI Agent Assist Market 2025-2029

出版日期: 2026年01月19日 | 出版商:

TechNavio | 英文 298 Pages | 订单完成后即时交付

价格

简介目录

全球即时人工智慧代理辅助市场预计将以27.3%的复合年增长率成长，在2024年至2029年的预测期内达到100.366亿美元。本报告对全球即时人工智慧代理辅助市场进行了全面分析，包括市场规模和预测、趋势、成长要素和挑战，以及对约25家公司的供应商分析。

该报告对当前市场格局、最新市场趋势和驱动因素以及整体市场环境进行了最新分析。市场成长的驱动因素包括：先进生成式人工智慧的广泛应用和整合、对客户体验和客服人员赋能的日益重视，以及对营运效率的策略需求。

本研究采用客观的方法，结合一手和二手讯息，包括来自主要行业相关人员的意见。报告包含全面的市场规模数据、区域細項分析、供应商格局以及对主要企业的分析。报告提供历史数据和预测数据。

市场覆盖范围
基准年	2025
目标期	2029
预测期	2025-2029
成长势头	加速度
同比	20.6%
复合年增长率	27.3%
增量	10,036,600,000 美元

研究指出，透过主动式和预测式辅助大规模的超个人化是未来几年推动全球即时人工智慧代理辅助市场成长的关键因素之一。此外，代理副驾驶的兴起、深度工作流程整合、垂直整合以及产业专用的人工智慧模型的开发预计也将为市场带来巨大的需求。

区域细分
区域比较
北美洲
- 美国
- 加拿大
- 墨西哥
亚太地区
- 中国
- 印度
- 日本
- 韩国
- 澳洲
- 印尼
欧洲
- 英国
- 德国
- 法国
- 西班牙
- 义大利
- 荷兰
南美洲
- 巴西
- 阿根廷
- 哥伦比亚
中东和非洲
- 阿拉伯聯合大公国
- 南非
- 沙乌地阿拉伯
- 土耳其
- 以色列
各区域的市场机会

第十二章：驱动因素、挑战与机会

市场驱动因素
市场挑战
驱动因素和挑战的影响
市场机会

第十三章竞争格局

概述
竞争格局
令人困惑的局面
产业风险

第十四章竞争分析

公司简介
企业排名指数
公司市场定位
Azumo
Balto Software Inc.
Code Brew Labs
Cognigy GmbH
Deviniti
Emerline
Google LLC
HatchWorks
Help Scout
IBM Corp.
Microsoft Corp.
Netomi
SoluLab
Tidio LLC
Zendesk Inc.

第十五章附录

简介目录

Product Code: IRTNTR81012

The global real-time AI agent assist market is forecasted to grow by USD 10036.6 mn during 2024-2029, accelerating at a CAGR of 27.3% during the forecast period. The report on the global real-time AI agent assist market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current market scenario, the latest trends and drivers, and the overall market environment. The market is driven by proliferation and integration of advanced generative ai, intensifying focus on customer experience and agent empowerment, strategic imperative for operational efficiency.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market size data, segment with regional analysis and vendor landscape in addition to an analysis of the key companies. Reports have historic and forecast data.

Market Scope
Base Year	2025
End Year	2029
Series Year	2025-2029
Growth Momentum	Accelerate
YOY 2025	20.6%
CAGR	27.3%
Incremental Value	$10036.6 mn

Technavio's global real-time AI agent assist market is segmented as below:

By Service

Professional services
Managed services

By Deployment

Cloud-based
On-premises

By End-User

BFSI
IT and telecom
Retail and e-commerce
Healthcare
Automotive

Geography

North America
- US
- Canada
- Mexico
APAC
- China
- India
- Japan
- South Korea
- Australia
- Indonesia
Europe
- UK
- Germany
- France
- Spain
- Italy
- The Netherlands
South America
- Brazil
- Argentina
- Colombia
Middle East and Africa
- UAE
- South Africa
- Turkey
Rest of World (ROW)

This study identifies the hyper-personalization at scale through proactive and predictive assistance as one of the prime reasons driving the global real-time AI agent assist market growth during the next few years. Also, rise of agent copilot and deep workflow integration and verticalization and development of industry-specific AI models will lead to sizable demand in the market.

The report on the global real-time AI agent assist market covers the following areas:

Global real-time AI agent assist market sizing
Global real-time AI agent assist market forecast
Global real-time AI agent assist market industry analysis

The robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading global real-time AI agent assist market vendors that include 10Clouds, Azumo, Balto Software Inc., Code Brew Labs, Cognigy GmbH, Deviniti, Emerline, Google LLC, HatchWorks, Help Scout, Imobisoft Ltd., IBM Corp., Microsoft Corp., Netomi, SoluLab, Stepwise, Tidio LLC, Vstorm Sp. z o.o., Zendesk Inc.. Also, the global real-time AI agent assist market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.

The publisher presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive primary and secondary research. The market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast accurate market growth.

1 Executive Summary

1.1 Market overview
- Executive Summary - Chart on Market Overview
- Executive Summary - Data Table on Market Overview
- Executive Summary - Chart on Global Market Characteristics
- Executive Summary - Chart on Market by Geography
- Executive Summary - Chart on Market Segmentation by Service
- Executive Summary - Chart on Market Segmentation by Deployment
- Executive Summary - Chart on Market Segmentation by End-user
- Executive Summary - Chart on Incremental Growth
- Executive Summary - Data Table on Incremental Growth
- Executive Summary - Chart on Company Market Positioning

2 Technavio Analysis

2.1 Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
- Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
2.2 Criticality of inputs and Factors of differentiation
2.3 Factors of disruption
2.4 Impact of drivers and challenges

3 Market Landscape

3.1 Market ecosystem
3.2 Market characteristics
3.3 Value chain analysis

4 Market Sizing

4.1 Market definition
4.2 Market segment analysis
- Market segments
4.3 Market size 2024
4.4 Market outlook: Forecast for 2024-2029

5 Historic Market Size

5.1 Global Real-Time AI Agent Assist Market 2019 - 2023
- Historic Market Size - Data Table on Global Real-Time AI Agent Assist Market 2019 - 2023 ($ million)
5.2 Service segment analysis 2019 - 2023
- Historic Market Size - Service Segment 2019 - 2023 ($ million)
5.3 Deployment segment analysis 2019 - 2023
- Historic Market Size - Deployment Segment 2019 - 2023 ($ million)
5.4 End-user segment analysis 2019 - 2023
- Historic Market Size - End-user Segment 2019 - 2023 ($ million)
5.5 Geography segment analysis 2019 - 2023
- Historic Market Size - Geography Segment 2019 - 2023 ($ million)
5.6 Country segment analysis 2019 - 2023
- Historic Market Size - Country Segment 2019 - 2023 ($ million)

6 Five Forces Analysis

6.1 Five forces summary
- Five forces analysis - Comparison between 2024 and 2029
6.2 Bargaining power of buyers
- Bargaining power of buyers - Impact of key factors 2024 and 2029
6.3 Bargaining power of suppliers
- Bargaining power of suppliers - Impact of key factors in 2024 and 2029
6.4 Threat of new entrants
- Threat of new entrants - Impact of key factors in 2024 and 2029
6.5 Threat of substitutes
- Threat of substitutes - Impact of key factors in 2024 and 2029
6.6 Threat of rivalry
- Threat of rivalry - Impact of key factors in 2024 and 2029
6.7 Market condition

7 Market Segmentation by Service

7.1 Market segments
7.2 Comparison by Service
7.3 Professional services - Market size and forecast 2024-2029
7.4 Managed services - Market size and forecast 2024-2029
7.5 Market opportunity by Service
- Market opportunity by Service ($ million)

8 Market Segmentation by Deployment

8.1 Market segments
8.2 Comparison by Deployment
8.3 Cloud-based - Market size and forecast 2024-2029
8.4 On-premises - Market size and forecast 2024-2029
8.5 Market opportunity by Deployment
- Market opportunity by Deployment ($ million)

9 Market Segmentation by End-user

9.1 Market segments
9.2 Comparison by End-user
9.3 BFSI - Market size and forecast 2024-2029
9.4 IT and telecom - Market size and forecast 2024-2029
9.5 Retail and e-commerce - Market size and forecast 2024-2029
9.6 Healthcare - Market size and forecast 2024-2029
9.7 Automotive - Market size and forecast 2024-2029
9.8 Market opportunity by End-user
- Market opportunity by End-user ($ million)

10 Customer Landscape

10.1 Customer landscape overview
- Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria

11 Geographic Landscape

11.1 Geographic segmentation
11.2 Geographic comparison
11.3 North America - Market size and forecast 2024-2029
- 11.3.1 US - Market size and forecast 2024-2029
- 11.3.2 Canada - Market size and forecast 2024-2029
- 11.3.3 Mexico - Market size and forecast 2024-2029
11.4 APAC - Market size and forecast 2024-2029
- 11.4.1 China - Market size and forecast 2024-2029
- 11.4.2 India - Market size and forecast 2024-2029
- 11.4.3 Japan - Market size and forecast 2024-2029
- 11.4.4 South Korea - Market size and forecast 2024-2029
- 11.4.5 Australia - Market size and forecast 2024-2029
- 11.4.6 Indonesia - Market size and forecast 2024-2029
11.5 Europe - Market size and forecast 2024-2029
- 11.5.1 UK - Market size and forecast 2024-2029
- 11.5.2 Germany - Market size and forecast 2024-2029
- 11.5.3 France - Market size and forecast 2024-2029
- 11.5.4 Spain - Market size and forecast 2024-2029
- 11.5.5 Italy - Market size and forecast 2024-2029
- 11.5.6 The Netherlands - Market size and forecast 2024-2029
11.6 South America - Market size and forecast 2024-2029
- 11.6.1 Brazil - Market size and forecast 2024-2029
- 11.6.2 Argentina - Market size and forecast 2024-2029
- 11.6.3 Colombia - Market size and forecast 2024-2029
11.7 Middle East and Africa - Market size and forecast 2024-2029
- 11.7.1 UAE - Market size and forecast 2024-2029
- 11.7.2 South Africa - Market size and forecast 2024-2029
- 11.7.3 Saudi Arabia - Market size and forecast 2024-2029
- 11.7.4 Turkey - Market size and forecast 2024-2029
- 11.7.5 Israel - Market size and forecast 2024-2029
11.8 Market opportunity by geography
- Market opportunity by geography ($ million)
- Data Tables on Market opportunity by geography ($ million)

12 Drivers, Challenges, and Opportunity

12.1 Market drivers
- Proliferation and integration of advanced generative AI
- Intensifying focus on customer experience and agent empowerment
- Strategic imperative for operational efficiency
12.2 Market challenges
- Navigating data privacy and evolving regulatory landscapes
- Overcoming complex integration with legacy systems
- High implementation costs and demonstrating tangible Return on Investment (ROI)
12.3 Impact of drivers and challenges
- Impact of drivers and challenges in 2024 and 2029
12.4 Market opportunities
- Hyper-personalization at scale through proactive and predictive assistance
- Rise of agent copilot and deep workflow integration
- Verticalization and development of industry-specific AI models

13 Competitive Landscape

13.1 Overview
13.2 Competitive Landscape
- Overview on criticality of inputs and factors of differentiation
13.3 Landscape disruption
- Overview on factors of disruption
13.4 Industry risks
- Impact of key risks on business

14 Competitive Analysis

14.1 Companies profiled
- Companies covered
14.2 Company ranking index
- Company ranking index
14.3 Market positioning of companies
- Matrix on companies position and classification
14.4 Azumo
- Azumo - Overview
- Azumo - Product / Service
- Azumo - Key offerings
- SWOT
14.5 Balto Software Inc.
- Balto Software Inc. - Overview
- Balto Software Inc. - Product / Service
- Balto Software Inc. - Key offerings
- SWOT
14.6 Code Brew Labs
- Code Brew Labs - Overview
- Code Brew Labs - Product / Service
- Code Brew Labs - Key offerings
- SWOT
14.7 Cognigy GmbH
- Cognigy GmbH - Overview
- Cognigy GmbH - Product / Service
- Cognigy GmbH - Key offerings
- SWOT
14.8 Deviniti
- Deviniti - Overview
- Deviniti - Product / Service
- Deviniti - Key offerings
- SWOT
14.9 Emerline
- Emerline - Overview
- Emerline - Product / Service
- Emerline - Key offerings
- SWOT
14.10 Google LLC
- Google LLC - Overview
- Google LLC - Product / Service
- Google LLC - Key offerings
- SWOT
14.11 HatchWorks
- HatchWorks - Overview
- HatchWorks - Product / Service
- HatchWorks - Key offerings
- SWOT
14.12 Help Scout
- Help Scout - Overview
- Help Scout - Product / Service
- Help Scout - Key offerings
- SWOT
14.13 IBM Corp.
- IBM Corp. - Overview
- IBM Corp. - Business segments
- IBM Corp. - Key news
- IBM Corp. - Key offerings
- IBM Corp. - Segment focus
- SWOT
14.14 Microsoft Corp.
- Microsoft Corp. - Overview
- Microsoft Corp. - Business segments
- Microsoft Corp. - Key news
- Microsoft Corp. - Key offerings
- Microsoft Corp. - Segment focus
- SWOT
14.15 Netomi
- Netomi - Overview
- Netomi - Product / Service
- Netomi - Key offerings
- SWOT
14.16 SoluLab
- SoluLab - Overview
- SoluLab - Product / Service
- SoluLab - Key offerings
- SWOT
14.17 Tidio LLC
- Tidio LLC - Overview
- Tidio LLC - Product / Service
- Tidio LLC - Key offerings
- SWOT
14.18 Zendesk Inc.
- Zendesk Inc. - Overview
- Zendesk Inc. - Product / Service
- Zendesk Inc. - Key offerings
- SWOT

15 Appendix

15.1 Scope of the report
- Market definition
- Objectives
- Notes and caveats
15.2 Inclusions and exclusions checklist
- Inclusions checklist
- Exclusions checklist
15.3 Currency conversion rates for US$
- Currency conversion rates for US$
15.4 Research methodology
- Research methodology
15.5 Data procurement
- Information sources
15.6 Data validation
- Data validation
15.7 Validation techniques employed for market sizing
- Validation techniques employed for market sizing
15.8 Data synthesis
- Data synthesis
15.9 360 degree market analysis
- 360 degree market analysis
15.10 List of abbreviations
- List of abbreviations

02-2729-4219

+886-2-2729-4219

License/价格

2025-2029年全球即时人工智慧代理辅助市场

Global Real-Time AI Agent Assist Market 2025-2029

目录

第一章执行摘要

第二章 Technavio 分析

第三章市场情势

第四章市场规模

第五章市场规模表现

第六章五力分析

7. 按服务进行市场区隔

8. 依部署方式进行市场区隔

9. 按最终用户进行市场区隔

第十章客户情况

第十一章区域情势