市场调查报告书
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1466238
饭店物业管理软体市场:按功能、类型、部署和最终用户划分 - 2024-2030 年全球预测Hotel Property Management Software Market by Function (Booking Engine, Channel Management, Lease Management), Type (Homestay Accommodation, Hotels & Resorts, Lifestyle Villages), Deployment, End User - Global Forecast 2024-2030 |
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预计2023年饭店物业管理软体市场规模为71.5亿美元,预计2024年将达79.1亿美元,2030年将达到147.1亿美元,复合年增长率为10.84%。
饭店物业管理软体(HPMS)市场是一个帮助饭店和其他住宿设施管理预订管理、客人入住/退房、房间分配、房价和申请等前台功能的解决方案。 HPMS 通常与用于客户关係管理、收益管理和数位行销的第三方系统整合。推动HPMS市场成长的主要因素是对即时服务的需求不断增加、旅行和旅游业的快速增长、云端运算的普及、简化高效的房地产管理业务的需求以及客户服务的需求范例包括强化。然而,市场成长存在某些限制,例如小型设施 HPMS 的设置和维护成本较高、与基于云端基础的系统相关的资料安全问题以及与现有技术整合的复杂性。员工陡峭的学习曲线和适应快速变化的技术标准对于这个市场来说可能是一个巨大的挑战。此外,新兴趋势正在为 HPMS 市场创造潜在机会。例如,开拓行动应用程序,为饭店员工提供弹性并改善宾客体验。用于办理入住/退房流程的非接触式技术解决方案、透过资料分析实现的个人化宾客体验以及对饭店营运永续性的关注是当前的机会领域。
主要市场统计 | |
---|---|
基准年[2023] | 71.5亿美元 |
预测年份 [2024] | 79.1亿美元 |
预测年份 [2030] | 147.1亿美元 |
复合年增长率(%) | 10.84% |
特点 更多地使用通路和收益管理系统来优化销售和定价
预订引擎是任何饭店物业管理软体的重要功能。这样可以透过饭店网站直接预订,无需第三方预订网站并降低佣金成本。主要功能包括即时可用性、多语言、货币支援、用户友好介面、安全支付处理和行动优化。对于库存分布在多个平台(例如线上旅行社、全球分销系统和元搜寻引擎)的饭店来说,通路管理工具非常重要。该工具可以帮助您避免超额预订并确保价格公平。
租赁管理适用于透过租赁物业营运或其业务营运包括租赁(例如会议空间或零售)的饭店和度假村。此功能可协助您追踪承租人详细资料、租赁条款和付款。房地产会计功能旨在处理饭店内的所有财务交易,包括预算、应付帐款/应收帐款和财务报告。准确、全面的财务管理和彙报对于任何酒店(无论大小)都至关重要。
物业检查工具对于透过定期现场检查和维护追踪来维持饭店品质和服务标准至关重要。餐厅 POS(销售点)系统管理饭店餐饮服务中的交易,包括订单追踪、申请和厨房业务。收益管理软体可协助饭店预测消费者需求、动态设定房价并有效分配客房以达到最大收益。房间预订系统可以管理和提供房间库存,同时支援入住、退房、住宿详细管理等业务。
饭店及度假村类型越来越多地使用饭店房地产管理软体,该软体支援多种功能。
度假租赁类别的软体解决方案是为小型独立经营住宿设施(例如住宿加早餐旅馆和宾馆)量身订製的。这些平台促进预订管理、客人沟通、付款处理,并提供个人化的服务来管理客人在寄宿住宿设施的体验。连锁饭店通常是大型饭店集团或专利权的一部分,需要全面的物业管理软体 (PMS) 解决方案来提供集中和分散的管理功能。这些解决方案经过量身定制,可确保所有饭店的品牌一致性,同时根据当地需求提供独特的客製化服务。提供广泛服务和便利设施的大型饭店需要 PMS 解决方案来无缝管理其复杂的营运。此细分市场的基本功能包括先进的预订引擎、高效的客房和服务管理、活动和会议管理工具以及推动策略决策的全面彙报和分析。中型饭店需要多功能的 PMS 解决方案来平衡高级功能、易用性和成本效率。关键要求包括高效的前台业务、库存管理、用于辅助服务的整合 POS 系统以及线上预订功能。小型饭店(例如精品饭店)优先考虑使用者友好且价格实惠的 PMS 选项,这些选项涵盖了必要的业务,而没有不必要的复杂性。重点包括简化的入住/退房流程、基本的宾客管理、直接预订工具和易于理解的报告功能。大型饭店的 PMS 专注于客房和预订管理,包括水疗中心、高尔夫球场、多个餐饮设施、娱乐服务等的整合解决方案。我们专注于透过客户关係管理 (CRM) 整合、即时资料分析和用于宾客互动的行动应用程式提供个人化的宾客体验。 Lifestyle Village HPMS 解决方案针对退休社区和生活方式村,专注于居住者管理、设施预订、维护计划和社区参与功能。在码头,我们协助管理船隻和游艇的停靠、储存和服务,提高营运效率。汽车旅馆和旅馆的软体专注于简化房间预订、客人入住/退房、家政安排和申请业务。饭店物业管理软体解决方案提供管理露营地和房车公园的功能,包括预订管理、站点测绘和维护追踪。我们的目标是简化预订流程并改善客人的露营体验。饭店式公寓将舒适的生活空间与豪华饭店设施以及饭店物业管理相结合,以实现营运优化,包括整合预订管理、维护和客房服务协调、增强的宾客体验以及财务和绩效报告软体(HPMS)的案例数量。
部署:对简单且高效的云端解决方案的需求不断增长
云端配置是指提供饭店物业管理软体 (PMS) 作为託管在供应商伺服器上并透过网际网路存取的服务。这种模型通常称为 SaaS(软体即服务),可提供更灵活、扩充性且通常更具成本效益的解决方案。本地意味着使用安装在饭店电脑伺服器上的饭店 PMS。儘管这种模式需要更多的IT基础设施初始投资,但旅馆经营者可以完全控制资料,并且通常允许更大程度的客製化。
最终用户:由于提供可自订的功能,精品酒店的需求不断增长
精品酒店依靠物业管理软体来高效管理住宿,并确保从预订到结帐的无缝住宿体验。 PMS 系统可协助您建立个人化的住宿计划、管理忠诚度计划以及简化客房服务和维护计划,所有这些对于保持精品饭店的吸引力和接待环境至关重要。商务旅馆的饭店物业管理软体对于优化入住/退房流程、与会议设施管理整合以及确保高速网路存取和以商务为中心的设施至关重要。物业管理软体对于管理公司帐户、管理活动房间以及产生详细报告以帮助制定策略决策以提高旅客满意度和忠诚度至关重要。度假村和水疗中心使用饭店物业管理软体来安排各种服务和设施,帮助客人放鬆身心并恢復活力。从管理水疗和健康预订到协调活动和游览,物业管理软体对于这些设施的高效运作至关重要。执行即时排程、管理水疗服务的设备库存、协调宾客交通并记录宾客偏好,以便您照顾好每一个细节。适用于度假村和水疗中心的饭店物业管理软体可根据季节性和运转率管理客房和服务的动态定价,从而最大限度地提高收益并改善宾客体验。
区域洞察
由于酒店业的规模和高科技的采用,以美国和加拿大为首的美洲地区对酒店物业管理软体的需求正在增加。美国市场已经成熟,客户正在寻求高度整合的解决方案,以简化营运并改善宾客体验。加拿大酒店经营者同样更注重成本效益和扩充性,反映了该地区谨慎和前瞻性的购买习惯。在中国、日本和印度等国家,旅馆业正在迅速扩张,对饭店物业管理系统的需求也迅速增加。在中国,随着智慧型手机的普及扩大,重点是行动整合和数位解决方案。在日本,软体的准确性和可靠性更受青睐,以符合高标准的服务。印度酒店业正在快速发展,并且更加重视为越来越多的中小型酒店提供经济实惠且可扩展的解决方案。在欧盟,强调遵守一般资料保护规范 (GDPR) 等法规,这对软体管理选择有重大影响。在中东,豪华酒店和度假村正在实施先进的系统以提供完美的服务。非洲是一个多元化的市场,旅馆经营者越来越多地寻求经济高效且强大的软体解决方案来有效管理其营运。
FPNV定位矩阵
FPNV 定位矩阵对于评估饭店物业管理软体市场至关重要。我们检视与业务策略和产品满意度相关的关键指标,以对供应商进行全面评估。这种深入的分析使用户能够根据自己的要求做出明智的决策。根据评估,供应商被分为四个成功程度不同的像限:前沿(F)、探路者(P)、利基(N)和重要(V)。
市场占有率分析
市场占有率分析是一种综合工具,可对饭店物业管理软体市场供应商的现状进行深入而详细的研究。全面比较和分析供应商在整体收益、基本客群和其他关键指标方面的贡献,以便更好地了解公司的绩效及其在争夺市场占有率时面临的挑战。此外,该分析还提供了对该行业竞争特征的宝贵见解,包括在研究基准年观察到的累积、分散主导地位和合併特征等因素。详细程度的提高使供应商能够做出更明智的决策并制定有效的策略,从而在市场上获得竞争优势。
1. 市场渗透率:提供有关主要企业所服务的市场的全面资讯。
2. 市场开拓:我们深入研究利润丰厚的新兴市场,并分析其在成熟细分市场的渗透率。
3. 市场多元化:提供有关新产品发布、开拓地区、最新发展和投资的详细资讯。
4.竞争评估与资讯:对主要企业的市场占有率、策略、产品、认证、监管状况、专利状况、製造能力等进行全面评估。
5. 产品开发与创新:提供对未来技术、研发活动和突破性产品开发的见解。
1.饭店物业管理软体市场的市场规模及预测是多少?
2.在饭店物业管理软体市场的预测期间内,有哪些产品、细分市场、应用程式和领域需要考虑投资?
3.饭店物业管理软体市场的技术趋势和法规结构是什么?
4.饭店物业管理软体市场主要供应商的市场占有率为何?
5.进入饭店物业管理软体市场的合适型态和策略手段是什么?
[193 Pages Report] The Hotel Property Management Software Market size was estimated at USD 7.15 billion in 2023 and expected to reach USD 7.91 billion in 2024, at a CAGR 10.84% to reach USD 14.71 billion by 2030.
The hotel property management software (HPMS) market comprises businesses and solutions that assist hotels and other lodging facilities administer front-office capabilities, such as reservation management, guest check-in/check-out, room assignment, and room rates and billing. HPMS often integrates with third-party systems for customer relationship management, revenue management, and digital marketing. Key factors propelling the growth of the HPMS market include the increasing demand for real-time services, a surge in travel and tourism, the proliferation of cloud computing, the need for streamlined and efficient property management practices, and enhancements in customer service. However, certain limitations challenge the market's growth, including high setup and maintenance costs of HPMS for smaller properties, data security concerns related to cloud-based systems, and integration complexities with existing technologies. A steep learning curve for staff and adapting to rapidly changing technology standards can be formidable challenges for this market. Furthermore, emerging trends present potential opportunities within the HPMS market, such as developing mobile applications that provide greater flexibility for hotel staff and enhance guest experiences. Contactless technology solutions for check-in/out processes, personalized guest experiences through data analytics, and a focus on sustainability in hotel operations are current areas of opportunity.
KEY MARKET STATISTICS | |
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Base Year [2023] | USD 7.15 billion |
Estimated Year [2024] | USD 7.91 billion |
Forecast Year [2030] | USD 14.71 billion |
CAGR (%) | 10.84% |
Function: Growing utilization of channel and revenue management systems to optimize sales and pricing
The booking engine is a crucial feature for any hotel property management software. It enables direct reservations through a hotel's website, eliminating the necessity for third-party booking sites and reducing commission expenses. Key functionalities include real-time availability, multi-language, and currency support, user-friendly interfaces, secure payment processing, and mobile optimization. Channel management tools are critical for hotels that distribute their inventory across multiple platforms, such as online travel agencies, global distribution systems, and metasearch engines. This tool helps in avoiding overbookings and ensures rate parity.
Lease management is pertinent for hotels and resorts that operate on leased properties or include leasing in their business operations, such as conference spaces and retail shops. This function helps in tracking lessee details, lease terms, and payments. Property accounting functionality is designed to handle all financial transactions within the hotel, including budgeting, accounts payable/receivable, and financial reporting. It proves crucial for any hotel of any size, requiring accurate and comprehensive financial controls and reporting.
Property Inspection tools are vital for maintaining a hotel's quality and service standards through regular site inspections and maintenance tracking. Restaurant point of sale (POS) systems manage transactions in hotel dining services, including order tracking, billing, and kitchen operations. Revenue management software helps hotels predict consumer demand, set room rates dynamically, and allocate rooms effectively to maximize revenue. Room reservation systems allow for managing and giving room inventory while assisting staff with operations such as check-ins and check-outs and managing stay details.
Type: Increasing use of hotel property management software in hotels & resorts to handle various functionalities
Software solutions in the homestay accommodation category are tailored to small-scale, privately-owned accommodations such as bed & breakfasts and guest houses. These platforms facilitate booking management, guest communication, and payment processing, offering a personal touch to manage guest experiences in homestay accommodations. Chain hotels, often part of a larger hotel group or franchise, require comprehensive property management software (PMS) solutions that offer centralized control and distributed management capabilities. These solutions are tailored to ensure brand consistency across all properties while enabling unique customization for local needs. Large hotels, featuring a wide range of services and amenities, demand PMS solutions that seamlessly manage complex operations. Essential functionalities for this segment include advanced booking engines, efficient room and service management, event and conference management tools, and comprehensive reporting and analytics to drive strategic decisions. Medium-sized hotels need versatile PMS solutions that balance advanced features, usability, and cost-efficiency. Key requirements include efficient front desk operations, inventory management, integrated POS systems for ancillary services, and online booking capabilities. Small hotels, including boutique properties, prioritize user-friendly and affordable PMS options that cover essential operations without unnecessary complexity. Important aspects are streamlined check-in/check-out processes, basic guest management, direct booking tools, and straightforward reporting features. The PMS of very large hotels focuses on managing rooms and reservations to include integrated solutions for spas, golf courses, multiple dining venues, and entertainment services. The focus is on delivering a personalized guest experience through customer relationship management (CRM) integrations, real-time data analytics, and mobile applications for guest interactions. Targeted at retirement communities and lifestyle villages, lifestyle villages HPMS solutions focus on resident management, facilities booking, maintenance scheduling, and community engagement functionalities. In the marina, the software helps manage docking, storage, and services for boats and yachts, enhancing operational efficiency. Software for motels and lodges focuses on streamlining operations such as room bookings, guest check-in/out, housekeeping schedules, and billing. Hotel property management software solutions offer features for managing campgrounds and RV parks, including reservation management, site mapping, and maintenance tracking. They aim to simplify the booking process and improve the guest camping experience. Serviced apartments, which blend the comfort of residential living with the luxury of hotel amenities, increasingly leverage hotel property management software (HPMS) to optimize their operations, including integrated booking management, maintenance & housekeeping coordination, guest experience enhancement, and financial and performance reporting.
Deployment: Expanding demand for on-cloud solutions due to its ease and efficiency
On-cloud deployment refers to the delivery of hotel property management software (PMS) as a service hosted on the provider's servers and accessed through the Internet. This model, commonly known as Software-as-a-Service (SaaS), allows for more flexible, scalable, and often more cost-effective solutions. On-premises deployment denotes using Hotel PMS installed on the hotel's computer servers. This model requires a more significant initial investment in IT infrastructure, and it gives the hoteliers complete control over their data and often a higher level of customization.
End User: Rising demand in boutique hotels owing to customizable features offered
Boutique hotels leverage property management software to manage room bookings efficiently, ensuring a seamless guest experience from reservation to check-out. PMS systems aid in crafting personalized deals, managing loyalty programs, and streamlining housekeeping and maintenance schedules, all of which are critical for maintaining the unique charm and high standards expected in boutique hospitality environments. Hotel property management software in business hotels is pivotal in optimizing check-in/check-out processes, integrating with conference facility management, and ensuring high-speed internet access and availability of business-centric amenities. Property management software is crucial for managing corporate accounts, facilitating room block management for events, and providing detailed reporting that can help in strategic decision-making to improve business traveler satisfaction and loyalty. Resorts and spas use hotel property management software to arrange extensive services and amenities to ensure guests' relaxing and rejuvenating experiences. Property management software is vital for the efficient operation of these establishments, from managing spa and wellness appointments to coordinating activities and excursions. They enable real-time scheduling, manage inventory of necessary supplies for spa services, coordinate guest transportation services, and ensure that guest preferences are noted and accommodated to the finest detail. Hotel property management software in resorts and spas helps manage dynamic pricing for rooms and services based on seasonality and occupancy rates, maximizing revenue and enhancing the guest experience.
Regional Insights
In the Americas, with the United States and Canada at the forefront, there is a heightened demand for hotel property management software due to the large hospitality industry and a high rate of technology adoption. The U.S. market is mature, with customers seeking advanced, integrated solutions that streamline operations and enhance guest experiences. Canadian hoteliers are similarly inclined with a tighter focus on cost-effectiveness and scalability, reflecting the region's cautious and progressive purchasing behavior. Countries such as China, Japan, and India are experiencing rapid expansion in the hospitality sector, leading to surging demands for hotel property management systems. In China, the market is growing with an emphasis on mobile integration and digital solutions due to widespread smartphone usage. Japan prefers precision and reliability in software to match its high service standards. India's hotel industry is burgeoning, focusing more on affordable, scalable solutions for its growing number of small and medium-sized hotels. Within the EU, there is a strong emphasis on compliance with regulations such as the General Data Protection Regulation (GDPR), which significantly impacts software management choice. The Middle East observes luxury hotels and resorts adopting advanced systems for impeccable service delivery. Africa is characterized by a diverse market with an emerging segment of hoteliers seeking cost-effective yet robust software solutions to manage operations efficiently.
FPNV Positioning Matrix
The FPNV Positioning Matrix is pivotal in evaluating the Hotel Property Management Software Market. It offers a comprehensive assessment of vendors, examining key metrics related to Business Strategy and Product Satisfaction. This in-depth analysis empowers users to make well-informed decisions aligned with their requirements. Based on the evaluation, the vendors are then categorized into four distinct quadrants representing varying levels of success: Forefront (F), Pathfinder (P), Niche (N), or Vital (V).
Market Share Analysis
The Market Share Analysis is a comprehensive tool that provides an insightful and in-depth examination of the current state of vendors in the Hotel Property Management Software Market. By meticulously comparing and analyzing vendor contributions in terms of overall revenue, customer base, and other key metrics, we can offer companies a greater understanding of their performance and the challenges they face when competing for market share. Additionally, this analysis provides valuable insights into the competitive nature of the sector, including factors such as accumulation, fragmentation dominance, and amalgamation traits observed over the base year period studied. With this expanded level of detail, vendors can make more informed decisions and devise effective strategies to gain a competitive edge in the market.
Key Company Profiles
The report delves into recent significant developments in the Hotel Property Management Software Market, highlighting leading vendors and their innovative profiles. These include Agilysys, Inc., ASSD GmbH, Atulyam Hotelline Solutions Pvt. Ltd, AxisRooms Travel Distribution Pvt. Ltd., Care Internet Services B.V., Cisco Systems, Inc., Cloudbeds, FCS Computer Systems, Finner PMS, Grace Software, Inc., Hallisoft, hoteliga international Sp. z o.o., Hotelogix India Pvt. Ltd, HotelTime Solutions a.s., Huawei Technologies Co. Ltd., IDS Next Business Solutions Pvt. Ltd., Infor by Koch Industries, Inc., InnQuest Software, innRoad Hotel Management Software, International Business Machines Corporation, IRIS Software Systems Ltd., Johnson Controls International PLC, Mews Systems B.V, Nobeds, Oracle Corporation, ResNexus, Revpar Guru Inc., RMS Cloud, Salesforce, Inc., SAP SE, Shiji Group, Sirvoy Limited, Stayntouch Inc., ThinkReservations, WebRezPro, and Yanolja Co., Ltd..
Market Segmentation & Coverage
1. Market Penetration: It presents comprehensive information on the market provided by key players.
2. Market Development: It delves deep into lucrative emerging markets and analyzes the penetration across mature market segments.
3. Market Diversification: It provides detailed information on new product launches, untapped geographic regions, recent developments, and investments.
4. Competitive Assessment & Intelligence: It conducts an exhaustive assessment of market shares, strategies, products, certifications, regulatory approvals, patent landscape, and manufacturing capabilities of the leading players.
5. Product Development & Innovation: It offers intelligent insights on future technologies, R&D activities, and breakthrough product developments.
1. What is the market size and forecast of the Hotel Property Management Software Market?
2. Which products, segments, applications, and areas should one consider investing in over the forecast period in the Hotel Property Management Software Market?
3. What are the technology trends and regulatory frameworks in the Hotel Property Management Software Market?
4. What is the market share of the leading vendors in the Hotel Property Management Software Market?
5. Which modes and strategic moves are suitable for entering the Hotel Property Management Software Market?
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