市场调查报告书
商品编码
1471009
IP PBX 市场:按组件、功能、类型、组织规模、最终用户 - 2024-2030 年全球预测IP PBX Market by Component (Hardware, Services, Software), Function (Centralized Administration, Conference System, Emergency Call Routing), Type, Organization Size, End User - Global Forecast 2024-2030 |
※ 本网页内容可能与最新版本有所差异。详细情况请与我们联繫。
IP PBX市场规模预计2023年将达到285.1亿美元,2024年将达到324亿美元,预计2030年将达到725.7亿美元,复合年增长率为14.27%。
IP PBX 是一种通讯设备,可为建筑物内的桌上型电话提供语音连线。 IP PBX 使用 Internet 连线来监控电话网路上的拨出和拨入呼叫。 IP PBX 使用 TCP/IP通讯协定堆迭提供语音、视讯和即时通讯通讯。 IP PBX 系统处理站点之间的内部流量,并充当外部世界的安全隔离网闸。由于其弹性和先进功能,IP PBX 解决方案在资讯科技 (IT)、银行、金融服务、保险 (BFSI)、医疗保健、政府和教育等各个领域都有应用。 IP PBX 系统透过 VoIP(IP 语音)、SIP(对话启动协定)中继、会议、IVR(互动式语音应答)和客服中心功能等功能使最终用户受益。由于通讯业者越来越多地采用云端运算、降低资料储存成本以及越来越多地采用先进的呼叫路由技术,IP PBX 解决方案的使用正在扩大。快速的数位化和不断增长的电子商务业务预计将推动 IP PBX 市场的全球成长。与 IP PBX 解决方案相关的隐私和安全问题正在阻碍市场成长。此外,透过我们对网路优化的深入研究,我们准备确保可靠性和清晰度,并提高网路上不同条件下的服务品质。技术创新的前景随着区块链技术的探索而展开,区块链技术有望带来安全且不可变的通讯日誌和交易的新梯队。
主要市场统计 | |
---|---|
基准年[2023] | 285.1亿美元 |
预测年份 [2024] | 324亿美元 |
预测年份 [2030] | 725.7亿美元 |
复合年增长率(%) | 14.27% |
增加IP PBX服务的引入,支援组件运营
IP PBX 系统的硬体元件包括伺服器、路由器、交换器、IP 电话等实体设备以及为 VoIP通讯创建基础架构的其他网路设备。硬体需求因组织规模、通话量和特定通讯需求而异。大型企业需要强大、高容量的硬体解决方案,而小型企业可能会选择具有多种功能的整合设备以降低成本。 IP PBX 市场中的服务包括系统製造商和第三方供应商提供的安装、维护、支援和更新。服务需求通常与 IP PBX 部署的复杂性、内部 IT 团队的专业知识以及持续支援的需求相关。 IP PBX 系统软体部分包括扩展功能的应用程序,例如操作平台、使用者介面、呼叫管理工具、IVR、语音邮件、客服中心整合和行动应用程式。 IP PBX 软体的选择通常基于企业所需的特定功能、易用性以及与当前系统整合的能力。
功能 紧急情况下紧急呼叫路由功能的意义
IP PBX 系统提供语音讯息功能,让您在离开时留下和接收讯息。 IP PBX 系统的会议系统功能让多人同时参与通话。此功能对于团队在不同地点工作的企业特别有用。 IP PBX系统的集中管理功能可让管理员集中管理和设定设定。 IP PBX 系统的紧急呼叫路由功能可确保紧急呼叫传输至适当的负责人或部门。此功能对于需要快速回应紧急情况的组织至关重要。 IP PBX系统的通讯协定管理功能可让管理员管理用于通讯的各种通讯协定。 IP PBX 系统提供有关係统使用、呼叫品质和其他效能指标的即时资料和报告。 IP PBX 系统的互动式语音应答 (IVR) 功能提供了一个自动化系统,可以与呼叫者互动并将他们引导至适当的目的地。
透过云端基础的IP PBX 部署类型的演进实现业务可扩展性
本地 IP PBX 使用现有的互联网线路和内部网络,并且永久位于建筑物内。本地 IP PBX 提供更进阶的功能,例如进阶呼叫路由、固定/行动融合、双向语音回应、语音邮件到电子邮件、会议和视讯通话。本地 IP 系统透过灾难復原等资产提供更好的业务永续营运。託管或云端基础的IP PBX 在云端上维护,允许用户利用 PBX 系统的直觉功能,但为企业提供了更多的可扩展性,为员工提供了更多的弹性。
组织规模:IP PBX系统越来越多地被强调成本效益的中小型企业所采用。
IP PBX 系统拥有多种解决方案和服务,可满足大型和小型企业的需求。大公司拥有超过 500 名员工,需要强大的通讯系统来管理复杂的业务。 IP PBX 系统提供高扩充性、多位置支援和进阶呼叫路由等进阶功能,以满足大型企业的独特需求。 IP PBX 系统为中小型企业提供经济高效的解决方案,包括云端基础的服务、虚拟分机和易于使用的管理介面。
最终用户:IP PBX系统在资讯IT产业的使用不断扩大,为通讯提供技术支援。
航太和国防、汽车和运输业需要可靠的通讯系统来管理复杂的营运、物流和交付并确保安全。建筑、施工和房地产行业需要支援多地点、施工现场和远端团队的通讯系统。 IP PBX 系统提供虚拟分机、视讯会议和行动集成,以改善该行业的通讯和协作。 IP PBX 系统提供 IVR、通话录音和报告等功能,以改善客户服务和销售表现。公共IP PBX 系统处理关键电话、紧急服务和管理业务。在 IT 和通讯业,IP PBX 系统被引入用于技术支援、销售和管理业务。
区域洞察
随着美洲数位化的进步,随着公司加速从本地基础设施转向多重云端基础设施,IP PBX 的使用正在扩大。在欧洲、中东和非洲和亚太地区,中小企业 (SME) 越来越多地采用云端基础的技术以及越来越重视营运成本优化,预计将成为 IP PBX 市场的成长基础。欧盟委员会(EC)表示,中小企业(SME)是欧洲经济的支柱,占欧盟所有企业的99%。中小企业就业人数约1亿人,占欧洲GDP的一半以上,在增加经济各部门付加方面发挥关键作用。由于技术的快速进步和不同行业越来越多地采用整合通讯(UC) 系统,亚太地区的 IP PBX 市场正在经历强劲成长。该地区的研究重点是将 IP PBX 与人工智慧和物联网等新技术整合,以增强功能。我们的专利活动强调持续创新,以提高 IP PBX 系统的安全性、可靠性和使用者介面。改善印度数位基础设施的倡议导致政府制定了鼓励投资资讯通信技术(包括 IP PBX 系统)的计划。中国和日本的高额研发支出突显了亚太地区的技术进步,该地区是一个竞争激烈且充满活力的 IP PBX 市场。
FPNV定位矩阵
FPNV定位矩阵对于评估IP PBX市场至关重要。我们检视与业务策略和产品满意度相关的关键指标,以对供应商进行全面评估。这种深入的分析使用户能够根据自己的要求做出明智的决策。根据评估,供应商被分为四个成功程度不同的像限:前沿(F)、探路者(P)、利基(N)和重要(V)。
市场占有率分析
市场占有率分析是一种综合工具,可对 IP PBX 市场中供应商的现状进行深入而详细的研究。全面比较和分析供应商在整体收益、基本客群和其他关键指标方面的贡献,以便更好地了解公司的绩效及其在争夺市场占有率时面临的挑战。此外,该分析还提供了对该行业竞争特征的宝贵见解,包括在研究基准年观察到的累积、分散主导地位和合併特征等因素。详细程度的提高使供应商能够做出更明智的决策并制定有效的策略,从而在市场上获得竞争优势。
1. 市场渗透率:提供有关主要企业所服务的市场的全面资讯。
2. 市场开拓:我们深入研究利润丰厚的新兴市场,并分析其在成熟细分市场的渗透率。
3. 市场多元化:提供有关新产品发布、开拓地区、最新发展和投资的详细资讯。
4.竞争评估及资讯:对主要企业的市场占有率、策略、产品、认证、监管状况、专利状况、製造能力等进行综合评估。
5. 产品开发与创新:提供对未来技术、研发活动和突破性产品开发的见解。
1.IP PBX市场规模及预测是多少?
2.IP PBX 市场预测期间需要考虑投资的产品、细分市场、应用程式和领域有哪些?
3.IP PBX市场的技术趋势和法规结构是什么?
4.IP PBX市场主要厂商的市场占有率是多少?
5.进入IP PBX市场合适的形式和策略手段是什么?
[195 Pages Report] The IP PBX Market size was estimated at USD 28.51 billion in 2023 and expected to reach USD 32.40 billion in 2024, at a CAGR 14.27% to reach USD 72.57 billion by 2030.
An IP PBX is a telecommunication device that provides voice connectivity to desk phones within a building. It oversees the outgoing and incoming calls across its telephone network using an internet connection. An IP PBX provides audio, video, or instant messaging communication utilizing the TCP/IP protocol stack. IP PBX systems handle internal traffic between stations and act as gatekeepers to the outside world. IP PBX solutions find application in diverse sectors including information technology (IT), Bbanking, financial services, and insurance (BFSI), healthcare, government, education, and others due to their flexibility and advanced features. End-users benefit from IP PBX systems through features such as voiceover IP (VoIP), session initiation protocol (SIP) trunking, conferencing, interactive voice response (IVR), and contact center functionalities.Rising adoption of telco cloud computing, lower data storage costs, and increasing adoption of advanced call routing technology are expanding the usage of IP PBX solutions. Rapid digitalization and a rise in the e-commerce business are expected to drive the growth of the IP PBX market globally. Privacy and security concerns associated with IP PBX solutions impede the market's growth. Moreover, dedicated research into network optimization is poised to elevate the quality of service, ensuring reliability and clarity under a spectrum of internet conditions. The horizon of innovation beckons with the exploration of blockchain technology, promising a new echelon of secure, immutable communication logs and transactions.
KEY MARKET STATISTICS | |
---|---|
Base Year [2023] | USD 28.51 billion |
Estimated Year [2024] | USD 32.40 billion |
Forecast Year [2030] | USD 72.57 billion |
CAGR (%) | 14.27% |
Component: Increasing adoption of IP PBX services for operational support
The hardware component of an IP PBX system includes physical equipment such as servers, routers, switches, IP phones, and other networking devices that establish the infrastructure for VoIP communication. The need for hardware can vary significantly depending on organization size, call volume, and specific communications needs. Larger enterprises may require robust, high-capacity hardware solutions, while smaller businesses might opt for integrated devices that serve multiple functions to save costs. Services within the IP PBX market encompass installation, maintenance, support, and updates which the system manufacturers or third-party vendors may offer. The need for services typically correlates with the complexity of the IP PBX deployment, the expertise of the in-house IT team, and the ongoing support requirements. The software segment of an IP PBX system involves the operating platform, user interface, call management tools, and applications that enhance functionality such as IVR, voicemail, contact center integration, and mobile apps. The IP PBX software is usually chosen based on the specific features a business requires, ease of use, and integration capabilities with their current systems.
Function: Significance of emergency call routing function in emergency situations
An IP PBX system provides a voice messaging feature that enables users to leave or receive messages when they are not available. The conference system feature of an IP PBX system enables multiple people to participate in a conversation at the same time. This feature is particularly useful for businesses with teams working in different locations. The centralized administration function of an IP PBX system enables administrators to manage and configure the system from a central location. The emergency call routing function of an IP PBX system ensures that emergency calls are routed to the appropriate personnel or department. This feature is crucial for organizations that need to respond quickly to emergencies. The protocol management function of an IP PBX system enables administrators to manage different protocols that are used for communication. An IP PBX system provides real-time data and reports on system usage, call quality, and other performance metrics. An IP PBX system's interactive voice response (IVR) function provides an automated system that interacts with callers and directs them to the appropriate destination.
Type: Advancements in cloud-based IP PBX deployment for scalability in businesses
On-premises IP PBX utilizes existing internet connections and internal networks and resides within the building. An on-premise IP PBX allows for more advanced features such as advanced call routing, fixed/mobile convergence, interactive voice response, voicemail to email, conferencing, and video calling. An on-premise IP system allows for better business continuity with assets such as disaster recovery. A hosted or cloud-based IP PBX is maintained in the cloud to allow users to benefit from the intuitive functionality of a PBX system but with more scalability for the business and more agility and flexibility for their employees.
Organization Size: Rising adoption of IP PBX systems by SMEs for cost effectiveness
The IP PBX systems include various solutions and services tailored to meet the needs of large enterprises and SMEs. Large enterprises have over 500 employees and require a robust communication system to manage their complex operations. An IP PBX system provides advanced features and functionalities, such as high scalability, multi-location support, and advanced call routing, to meet the specific needs of large enterprises. An IP PBX system provides cost-effective solutions to SMEs, such as cloud-based services, virtual extensions, and easy-to-use management interfaces.
End User: Increasing utilization of IP PBX systems in information IT industries, offering technical support for communication
The aerospace & defense and automotive & transportation sector require reliable communication systems to manage complex operations, logistics, and delivery, ensuring safety. The building, construction, and real estate industry requires communication systems that handle multiple locations, construction sites, and remote teams. An IP PBX system provides virtual extensions, video conferencing, and mobile integration to improve communication and collaboration in this industry. An IP PBX system can provide features such as IVR, call recording, and reporting to improve customer service and sales performance. The government and public sector IP PBX system handles critical calls, emergency services, and administrative tasks. The information technology & telecommunication industries deploy IP PBX systems to handle technical support, sales, and administrative tasks.
Regional Insights
The Americas has observed an increase in digitalization, and various business organizations are moving their systems from on-premises infrastructure to multi-cloud infrastructure at an increasing rate, subsequently expanding the usage of IP PBX. The rise in the adoption of cloud-based technologies by small and medium enterprises (SMEs) and their increased focus on optimizing operational costs in EMEA and APAC is expected to create a platform for the growth of the IP PBX market. According to the European Commission (EC), small and medium-sized enterprises (SMEs) are the backbone of Europe's economy, representing 99% of all European Union (EU) businesses. Around 100 million people are employed by small and medium-sized businesses, which account for more than half of Europe's GDP and are critical in adding value to every economic sector. The Asia Pacific region has been experiencing robust growth in the IP PBX market, driven by rapid technological advancements and increasing adoption of unified communication systems across diverse industries. Research in the region has focused on integrating IP PBX with emerging technologies like AI and IoT to enhance functionalities. Patent activities highlight ongoing innovation to improve security, reliability, and user interface of IP PBX systems. India's initiatives to uplift its digital infrastructure have led to government programs encouraging investment in ICT, which encompasses IP PBX systems. China's and Japan's significant spending on research and development underscore technological advancements in the region, positioning Asia Pacific as a highly competitive and dynamic market for IP PBX.
FPNV Positioning Matrix
The FPNV Positioning Matrix is pivotal in evaluating the IP PBX Market. It offers a comprehensive assessment of vendors, examining key metrics related to Business Strategy and Product Satisfaction. This in-depth analysis empowers users to make well-informed decisions aligned with their requirements. Based on the evaluation, the vendors are then categorized into four distinct quadrants representing varying levels of success: Forefront (F), Pathfinder (P), Niche (N), or Vital (V).
Market Share Analysis
The Market Share Analysis is a comprehensive tool that provides an insightful and in-depth examination of the current state of vendors in the IP PBX Market. By meticulously comparing and analyzing vendor contributions in terms of overall revenue, customer base, and other key metrics, we can offer companies a greater understanding of their performance and the challenges they face when competing for market share. Additionally, this analysis provides valuable insights into the competitive nature of the sector, including factors such as accumulation, fragmentation dominance, and amalgamation traits observed over the base year period studied. With this expanded level of detail, vendors can make more informed decisions and devise effective strategies to gain a competitive edge in the market.
Key Company Profiles
The report delves into recent significant developments in the IP PBX Market, highlighting leading vendors and their innovative profiles. These include 3CX Ltd., 8x8 Inc., Atlantech Online, Inc., Avaya Holdings Corp., Cisco Systems Inc., Cohesive Technologies (P) Ltd., CoreIP Technology Pvt. Ltd., Epygi Technologies, LLC, Grandstream Networks, Inc., HoduSoft Pvt. Ltd., Huawei Technologies Co., Ltd., Matrix Comsec, Microsoft Corporation, Mitel Networks Corporation, MyOperator Inc., NEC Corporation, Nextiva, Inc., Patton Electronics Company, RingCentral, Inc., Sangoma Technologies Corporation, Sterlite Technologies Limited, Verizon Communications Inc., VirtualPBX, Vodia Networks, Inc, Vonage Holdings Corp. by Telefonaktiebolaget LM Ericsson, Xiamen Yeastar Information Technology Co., Ltd., Xorcom, and Zycoo Co., Ltd..
Market Segmentation & Coverage
1. Market Penetration: It presents comprehensive information on the market provided by key players.
2. Market Development: It delves deep into lucrative emerging markets and analyzes the penetration across mature market segments.
3. Market Diversification: It provides detailed information on new product launches, untapped geographic regions, recent developments, and investments.
4. Competitive Assessment & Intelligence: It conducts an exhaustive assessment of market shares, strategies, products, certifications, regulatory approvals, patent landscape, and manufacturing capabilities of the leading players.
5. Product Development & Innovation: It offers intelligent insights on future technologies, R&D activities, and breakthrough product developments.
1. What is the market size and forecast of the IP PBX Market?
2. Which products, segments, applications, and areas should one consider investing in over the forecast period in the IP PBX Market?
3. What are the technology trends and regulatory frameworks in the IP PBX Market?
4. What is the market share of the leading vendors in the IP PBX Market?
5. Which modes and strategic moves are suitable for entering the IP PBX Market?