市场调查报告书
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1471050
ServiceNow 商业市场:按服务、最终用户划分 - 2024-2030 年全球预测ServiceNow Business Market by Services (Customer Service Management, HR Service Delivery, IT Business Management), End-User (Financial Services, Government, Healthcare) - Global Forecast 2024-2030 |
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ServiceNow Business市场规模预计2023年为323.6亿美元,预计2024年将达到368.5亿美元,2030年将达到820.1亿美元,复合年增长率为14.20%。
ServiceNow Business 提供一整套解决方案,可改善客户经验、提高流程效率并提高业务绩效。透过自动化、安全性和可扩展性有效管理日常业务和客户互动。 ServiceNow 服务中包含的云端基础的应用程式涵盖服务管理、工作流程自动化、资产追踪、资料视觉化和系统整合。随着企业意识到跨各种业务职能的数位转型的价值,对 ServiceNow 平台的需求不断增长。透过利用 ServiceNow 服务,组织可以简化流程、获得有价值的见解、实现高效运作的统一平台、提供卓越的服务并优化整体绩效。然而,由于复杂的客製化要求和缺乏内部专业知识,组织在实施 ServiceNow 时面临挑战。此外,最终用户还存在资料安全和合规性问题。组织正在推动 ServiceNow 的采用,以提高客户满意度和忠诚度,并专注于增强的客户服务和体验。此外,ServiceNow 平台还拥有强大的整合功能的支持,可实现与其他系统和应用程式的无缝连接。组织越来越多地投资 ServiceNow 平台的创新,以利用用户体验、自动化、人工智慧整合、资料分析等方面的进步,以领先于不断变化的业务需求。
主要市场统计 | |
---|---|
基准年[2023] | 323.6亿美元 |
预测年份 [2024] | 368.5亿美元 |
预测年份 [2030] | 820.1亿美元 |
复合年增长率(%) | 14.20% |
服务 IT 服务管理对 ServiceNow Business 的需求不断增长
ServiceNow 的 IT 服务管理服务透过自动化服务请求、事件管理、问题管理、变更管理和资产管理来协助公司简化其 IT 服务营运。 IT 营运管理可最佳化IT基础设施基础架构和功能,例如事件管理、基础设施发现、云端管理、服务映射和营运智慧。该服务使组织能够使 IT倡议与业务目标保持一致,包括计划合管理、需求管理、资源管理和财务管理。另一方面,客户服务管理专注于改善客户体验和改善服务交付,包括案例管理、自助服务入口网站、知识管理和全通路支持,以提供个人化、高效、并透过为客户提供服务来提高客户满意度和忠诚度。人力资源服务交付服务有助于简化和自动化人力资源流程,包括员工自助服务、个案管理、入职和入职工作流程以及人力资源知识管理。安全营运服务专注于增强安全事件回应和威胁情报,具有安全事件管理、漏洞回应、威胁情报、安全编配和自动化等能力,对于有效识别和回应、主动缓解漏洞和简化流程至关重要。
最终用户:拓展ServiceNow业务在金融服务领域的应用
ServiceNow Business 提供病患管理以改善病患体验,并提供 IT 营运管理以确保关键系统的可用性和效能。在金融服务领域,ServiceNow 提供风险管理、监管合规、客户服务管理,并提高业务效率。製造可以实现流程自动化并增强製造部门之间的协作。 ServiceNow 解决方案还管理资产、供应链、品质和设施,以确保生产流程顺利进行。 IT 部门可以利用 ServiceNow 增强网路营运并提供可靠的服务。 ServiceNow Business提供IT服务管理、个案管理、保全行动、公民入口网站管理等功能。
区域洞察
在 IT、金融、医疗保健和政府部门突破性技术进步的推动下,ServiceNow Business 在美洲拥有庞大的基本客群。我们与庞大的合作伙伴网路合作,包括美国和加拿大的顾问公司、系统整合商和主机服务供应商。亚太地区为正在进行数位转型的企业提供 ServiceNow 解决方案的合作伙伴数量也有所增加。 ServiceNow 正在大力投资,以发展印度、中国、日本、韩国、泰国和澳洲中小企业的业务、销售和合作伙伴关係。许多知名公司与 ServiceNow Solutions 合作,提供满足各个行业需求的特定产业解决方案和框架。在欧洲,ServiceNow 客户有严格的安全准则,并鼓励他们引入合规的解决方案。该企业努力考虑法律、技术和组织保障措施,以提供满足客户合规义务的产品。
FPNV定位矩阵
FPNV 定位矩阵对于评估 ServiceNow Business 市场至关重要。我们检视与业务策略和产品满意度相关的关键指标,以对供应商进行全面评估。这种深入的分析使用户能够根据自己的要求做出明智的决策。根据评估,供应商被分为四个成功程度不同的像限:前沿(F)、探路者(P)、利基(N)和重要(V)。
市场占有率分析
市场占有率分析是一种综合工具,可对 ServiceNow Business 市场中供应商的现状进行深入而深入的研究。全面比较和分析供应商在整体收益、基本客群和其他关键指标方面的贡献,以便更好地了解公司的绩效及其在争夺市场占有率时面临的挑战。此外,该分析还提供了对该行业竞争特征的宝贵见解,包括在研究基准年观察到的累积、分散主导地位和合併特征等因素。这种详细程度的提高使供应商能够做出更明智的决策并制定有效的策略,从而在市场上获得竞争优势。
1. 市场渗透率:提供有关主要企业所服务的市场的全面资讯。
2. 市场开拓:我们深入研究利润丰厚的新兴市场,并分析其在成熟细分市场的渗透率。
3. 市场多元化:提供有关新产品发布、开拓地区、最新发展和投资的详细资讯。
4. 竞争评估和情报:对主要企业的市场占有率、策略、产品、认证、监管状况、专利状况和製造能力进行全面评估。
5. 产品开发与创新:提供对未来技术、研发活动和突破性产品开发的见解。
1.ServiceNow商业市场的市场规模和预测是多少?
2.ServiceNow Business 市场预测期间需要考虑投资的产品、细分市场、应用程式和领域有哪些?
3.ServiceNow业务市场的技术趋势和法规结构是什么?
4.ServiceNow Business市场主要厂商的市场占有率是多少?
5.进入ServiceNow业务市场的适当型态或策略手段是什么?
[194 Pages Report] The ServiceNow Business Market size was estimated at USD 32.36 billion in 2023 and expected to reach USD 36.85 billion in 2024, at a CAGR 14.20% to reach USD 82.01 billion by 2030.
ServiceNow businesses offer a comprehensive suite of solutions to enhance customer experience, improve process efficiency, and drive operational performance. It enables organizations to effectively manage their daily operations and customer interactions using automation, security, and scalability. The cloud-based applications included in ServiceNow Services cover service management, workflow automation, asset tracking, data visualization, and system integrations. The need for ServiceNow platforms is increasing as organizations recognize the value of digital transformation across various business functions. By leveraging ServiceNow services, organizations streamline their processes, gain valuable insights, achieve a unified platform for efficient operations, and empower organizations to deliver exceptional service and optimize their overall performance. However, organizations face challenges due to complex customization requirements or a lack of internal expertise when implementing ServiceNow. In addition, end-users also pose issues related to data security and compliance. Organizations are emphasizing enhancing customer services and experiences, driving the adoption of ServiceNow to improve customer satisfaction and loyalty. Additionally, ServiceNow platforms are backed by robust integration capabilities, allowing seamless connectivity with other systems and applications. Organizations are increasingly investing in ServiceNow platform innovation to stay ahead of evolving business needs, leveraging advancements in user experience, automation, AI integration, and data analytics.
KEY MARKET STATISTICS | |
---|---|
Base Year [2023] | USD 32.36 billion |
Estimated Year [2024] | USD 36.85 billion |
Forecast Year [2030] | USD 82.01 billion |
CAGR (%) | 14.20% |
Services: Increasing demand for ServiceNow business for IT service management
ServiceNow's IT service management services help organizations streamline their IT service operations by automating service requests, incident management, problem management, change management, and asset management. IT operation management optimizes IT infrastructure and functions such as event management, infrastructure discovery, cloud management, service mapping, and operational intelligence. This service enables organizations to align IT initiatives with business goals, including project portfolio management, demand management, resource management, and financial management. On the other hand, customer service management focuses on enhancing customer experiences and improving service delivery, such as case management, self-service portals, knowledge management, and omnichannel support to deliver personalized and efficient customer service to gain customer satisfaction and loyalty. HR service delivery services help organizations streamline and automate HR processes such as employee self-service, case management, onboarding/offboarding workflows, and HR knowledge management. Security operations services have emerged to be an essential aspect as they focus on enhancing security incident response and threat intelligence, including features such as security incident management, vulnerability response, threat intelligence, and security orchestration and automation to identify and respond to security incidents effectively, proactively mitigate vulnerabilities, and streamline security operations.
End-User: Expanding the application of ServiceNow business in financial services
The ServiceNow business offers patient management for improving patient experiences and IT operations management for ensuring the availability and performance of critical systems. In the financial service sector, ServiceNow offers risk management, regulatory compliance, and customer service management to improve operational efficiency. The platform enables manufacturers to automate processes and enhance collaboration between production departments. ServiceNow solutions also conducts asset, supply chain, quality, and facilities management to ensure smooth production processes. The IT sector can utilize ServiceNow to enhance network operations to deliver reliable services. The ServiceNow business provides the capabilities for IT service management, case management, security operations, and managing citizen portals.
Regional Insights
ServiceNow business has observed a large customer base across the Americas, driven by the exponential technological advancements in the IT, finance, healthcare, and government sectors. The market has witnessed several collaborations with a vast network of partners, including U.S. and Canadian consulting firms, system integrators, and managed service providers. The Asia-Pacific also has the presence of a rising number of partners who are serving ServiceNow solutions for enterprises meeting digital transformation initiatives. The business has made significant investments in expanding operations, sales, and partnerships across India, China, Japan, South Korea, Thailand, and Australia for catering to small and medium enterprises. Many well-known organizations have formed alliances with ServiceNow solutions, providing industry-specific solutions and frameworks addressing the requirements of different sectors. The European region has raised strict guidelines regarding the security of the users of ServiceNow, which has encouraged the introduction of compliant solutions. The business has been working towards considering legal, technical, and organizational safeguards to offer customers products that meet their compliance obligations.
FPNV Positioning Matrix
The FPNV Positioning Matrix is pivotal in evaluating the ServiceNow Business Market. It offers a comprehensive assessment of vendors, examining key metrics related to Business Strategy and Product Satisfaction. This in-depth analysis empowers users to make well-informed decisions aligned with their requirements. Based on the evaluation, the vendors are then categorized into four distinct quadrants representing varying levels of success: Forefront (F), Pathfinder (P), Niche (N), or Vital (V).
Market Share Analysis
The Market Share Analysis is a comprehensive tool that provides an insightful and in-depth examination of the current state of vendors in the ServiceNow Business Market. By meticulously comparing and analyzing vendor contributions in terms of overall revenue, customer base, and other key metrics, we can offer companies a greater understanding of their performance and the challenges they face when competing for market share. Additionally, this analysis provides valuable insights into the competitive nature of the sector, including factors such as accumulation, fragmentation dominance, and amalgamation traits observed over the base year period studied. With this expanded level of detail, vendors can make more informed decisions and devise effective strategies to gain a competitive edge in the market.
Key Company Profiles
The report delves into recent significant developments in the ServiceNow Business Market, highlighting leading vendors and their innovative profiles. These include Accenture PLC, Atos SE, Birlasoft, Capgemini SE, Cask LLC, CDW LLC., CGI Group Inc, Cognizant Technology Solutions Corporation, Deloitte Touche Tohmatsu Limited, DXC Technology Company, Ernst & Young Global Limited, Fujitsu Limited, GlideFast Consulting LLC, HCL Technologies Ltd, Hexaware Technologies Limited., Hitachi, Ltd., Infosys Limited, International Business Machines Corporation, KPMG International Limited, LTIMindtree Limited, Nagarro Software Pvt. Ltd., NTT DATA Corporation, ServiceNow, Inc., T-Systems International GmbH, Tech Mahindra Limited., TEKsystems Global Services, LLC, Unisys Corporation, Virtusa Corporation, Wipro Limited, and World Wide Technology.
Market Segmentation & Coverage
1. Market Penetration: It presents comprehensive information on the market provided by key players.
2. Market Development: It delves deep into lucrative emerging markets and analyzes the penetration across mature market segments.
3. Market Diversification: It provides detailed information on new product launches, untapped geographic regions, recent developments, and investments.
4. Competitive Assessment & Intelligence: It conducts an exhaustive assessment of market shares, strategies, products, certifications, regulatory approvals, patent landscape, and manufacturing capabilities of the leading players.
5. Product Development & Innovation: It offers intelligent insights on future technologies, R&D activities, and breakthrough product developments.
1. What is the market size and forecast of the ServiceNow Business Market?
2. Which products, segments, applications, and areas should one consider investing in over the forecast period in the ServiceNow Business Market?
3. What are the technology trends and regulatory frameworks in the ServiceNow Business Market?
4. What is the market share of the leading vendors in the ServiceNow Business Market?
5. Which modes and strategic moves are suitable for entering the ServiceNow Business Market?