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市场调查报告书
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1587342

申诉管理软体市场：按部署、按行业划分 - 2025-2030 年全球预测

Complaint Management Software Market by Deployment (On-Cloud, On-Premise), Industry (Aerospace & Defense, Automotive & Transport, Business & Finance) - Global Forecast 2025-2030
出版日期: | 出版商: 360iResearch | 英文 195 Pages | 商品交期: 最快1-2个工作天内

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2023年申诉管理软体市场的市场规模预计为21.6亿美元，预计到2024年将达到23.8亿美元，复合年增长率为10.19%，到2030年将达到42.6亿美元。

申诉管理软体包括旨在记录、处理、解决和分析客户申诉和回馈的数位工具和系统。其范围包括追踪问题、促进沟通、自动回应和产生客户情绪洞察等功能。对此类系统的需求源于对客户体验和满意度的日益关注，这对于竞争市场中的品牌声誉和维护至关重要。应用程式跨越多个行业，包括零售、医疗保健、银行和通讯，在这些行业中，有效管理客户申诉可以对业务成果产生重大影响。最终用户范围从小型企业到大型企业，每个用户都寻求提高业务效率并维持牢固的客户关係。

主要市场统计
基准年[2023] 21.6亿美元
预测年份 [2024] 23.8亿美元
预测年份 [2030] 42.6亿美元
复合年增长率（%） 10.19%

详细的市场洞察揭示了关键的成长要素，例如社交媒体的兴起，以视觉化客户回馈。此外，金融和医疗保健等行业的监管要求需要准确的记录和及时解决申诉。透过整合人工智慧主导的分析和机器学习来预测申诉趋势并自动执行重复任务，优化人事费用和交付时间的机会比比皆是。然而，它们也有局限性，包括实施成本高以及与现有客户服务基础设施整合的挑战。此外，资料隐私问题和跨多个管道处理申诉的复杂性构成了重大挑战。

该领域的创新可以集中于开发更个人化的面向客户的工具和加强资料安全措施，从而满足共同的市场需求。整合语音辨识和情绪分析可以显着提高即时申诉解决率。市场的性质正在稳步转向基于 SaaS 的部署，这使得企业不断适应和创新变得至关重要。企业应考虑云端基础的解决方案以实现扩充性和成本效率。对易用性和无缝整合功能的关注将为市场渗透开闢新的途径。随着情势的发展，维持对新技术和客户期望的回应对于持续成长至关重要。

市场动态：揭示快速发展的申诉管理软体市场的关键市场洞察

供需的动态交互作用正在改变申诉管理软体市场。了解这些不断变化的市场动态可以帮助企业做出明智的投资决策、策略决策并抓住新的商机。全面了解这些趋势可以帮助企业降低政治、地理、技术、社会和经济领域的风险，并了解消费行为及其对製造成本的影响，并更清楚地了解对采购趋势的影响。

  • 市场驱动因素
    • 从纸质系统转向数位系统进行申诉跟踪
    • 国际业务成长引领自动化工作流程
    • ICT支出和客户申诉数量增加
  • 市场限制因素
    • 缺乏处理所需的客户讯息
  • 市场机会
    • 使用基本资料开发申诉管理软体
    • 医疗设备业就业机会
  • 市场挑战
    • 缺乏标准化程序

波特的五力：驾驭申诉管理软体市场的策略工具

波特的五力框架是理解市场竞争格局的重要工具。波特的五力框架为评估公司的竞争地位和探索策略机会提供了清晰的方法。该框架可帮助公司评估市场动态并确定新业务的盈利。这些见解使公司能够利用自己的优势，解决弱点并避免潜在的挑战，从而确保更强大的市场地位。

PESTLE分析：了解申诉管理软体市场的外部影响

外部宏观环境因素在塑造申诉管理软体市场的绩效动态方面发挥着至关重要的作用。对政治、经济、社会、技术、法律和环境因素的分析提供了应对这些影响所需的资讯。透过调查 PESTLE 因素，公司可以更了解潜在的风险和机会。这种分析可以帮助公司预测法规、消费者偏好和经济趋势的变化，并帮助他们做出积极主动的决策。

市场占有率分析 了解申诉管理软体市场的竞争格局

申诉管理软体市场的详细市场占有率分析可以对供应商绩效进行全面评估。公司可以透过比较收益、客户群和成长率等关键指标来揭示其竞争地位。该分析揭示了市场集中、分散和整合的趋势，为供应商提供了製定策略决策所需的洞察力，使他们能够在日益激烈的竞争中占有一席之地。

FPNV申诉管理软体市场供应商定位矩阵绩效评估

FPNV 定位矩阵是评估申诉管理软体市场供应商的重要工具。此矩阵允许业务组织根据商务策略和产品满意度评估供应商，从而做出与其目标相符的明智决策。这四个象限使您能够清晰、准确地划分供应商，并确定最能满足您的策略目标的合作伙伴和解决方案。

策略分析和建议描绘了申诉管理软体市场的成功之路

对于旨在加强其在全球市场的影响力的公司来说，对申诉管理软体市场的策略分析至关重要。透过考虑关键资源、能力和绩效指标，公司可以识别成长机会并努力改进。这种方法使您能够克服竞争环境中的挑战，利用新的商机，并取得长期成功。

本报告对市场进行了全面分析，涵盖关键重点领域：

1. 市场渗透率：对当前市场环境的详细审查、主要企业的广泛资料、对其在市场中的影响力和整体影响力的评估。

2. 市场开拓：辨识新兴市场的成长机会，评估现有领域的扩张潜力，并提供未来成长的策略蓝图。

3. 市场多元化：分析近期产品发布、开拓地区、关键产业进展、塑造市场的策略投资。

4. 竞争评估与情报：彻底分析竞争格局，检验市场占有率、业务策略、产品系列、认证、监管核准、专利趋势、主要企业的技术进步等。

5. 产品开发与创新：重点在于有望推动未来市场成长的最尖端科技、研发活动和产品创新。

我们也回答重要问题，以帮助相关人员做出明智的决策：

1.目前的市场规模和未来的成长预测是多少？

2. 哪些产品、区隔市场和地区提供最佳投资机会？

3.塑造市场的主要技术趋势和监管影响是什么？

4.主要厂商的市场占有率和竞争地位如何？

5. 推动供应商市场进入和退出策略的收益来源和策略机会是什么？

目录

第一章 前言

第二章调查方法

第三章执行摘要

第四章市场概况

第五章市场洞察

  • 市场动态
    • 促进因素
      • 将申诉追踪从纸本系统转移到数位系统
      • 不断成长的国际业务引领自动化工作流程
      • ICT支出增加和客户申诉增加
    • 抑制因素
      • 客户资讯不足，无法处理
    • 机会
      • 使用基本资料开发申诉管理软体
      • 医疗设备业就业机会
    • 任务
      • 缺乏标准化程序
  • 市场区隔分析
  • 波特五力分析
  • PESTEL分析
    • 政治的
    • 经济
    • 社群
    • 技术的
    • 合法地
    • 环境

第六章申诉管理软体市场：依发展划分

  • 在云端
  • 本地

第七章申诉管理软体市场：按行业

  • 航太和国防
  • 汽车/交通
  • 商业和金融
  • 化学品/材料
  • 消费品/零售
  • 能源和自然资源
  • 饮食
  • 政府和公共部门
  • 医疗保健和生命科学
  • 製造/建筑
  • 药品
  • 通讯和计算

第八章美洲申诉管理软体市场

  • 阿根廷
  • 巴西
  • 加拿大
  • 墨西哥
  • 美国

第九章亚太地区申诉管理软体市场

  • 澳洲
  • 中国
  • 印度
  • 印尼
  • 日本
  • 马来西亚
  • 菲律宾
  • 新加坡
  • 韩国
  • 台湾
  • 泰国
  • 越南

第十章欧洲、中东和非洲的申诉管理软体市场

  • 丹麦
  • 埃及
  • 芬兰
  • 法国
  • 德国
  • 以色列
  • 义大利
  • 荷兰
  • 奈及利亚
  • 挪威
  • 波兰
  • 卡达
  • 俄罗斯
  • 沙乌地阿拉伯
  • 南非
  • 西班牙
  • 瑞典
  • 瑞士
  • 土耳其
  • 阿拉伯聯合大公国
  • 英国

第十一章竞争格局

  • 2023 年市场占有率分析
  • FPNV 定位矩阵，2023
  • 竞争情境分析
  • 战略分析和建议

公司名单

  • AssurX Inc.
  • Atlassian Pty Ltd.
  • Bitrix24, Inc
  • Freshworks Inc.
  • Gorgias Inc
  • HappyFox Inc.
  • Intelex Technologies Inc.
  • MasterControl, Inc.
  • Oracle Corporation
  • Quantivate LLC
  • Salesforce.com, Inc
  • Sword GRC Group Limited
  • TurnFriendly Software GmbH
  • Wowdesk, LLP
  • Zendesk, Inc
Product Code: MRR-4349D15F0A5F

The Complaint Management Software Market was valued at USD 2.16 billion in 2023, expected to reach USD 2.38 billion in 2024, and is projected to grow at a CAGR of 10.19%, to USD 4.26 billion by 2030.

Complaint Management Software encompasses digital tools and systems designed to log, process, address, and analyze customer complaints and feedback. Its scope includes functionalities for tracking issues, facilitating communication, automating responses, and generating insights into customer sentiments. The necessity for these systems stems from an increasing focus on customer experience and satisfaction, which are critical for brand reputation and retention in competitive markets. Applications spread across various sectors such as retail, healthcare, banking, and telecommunications, where managing customer grievances efficiently can significantly impact business outcomes. End-users range from small businesses to large enterprises, each seeking to enhance operational efficiency and uphold strong customer relations.

KEY MARKET STATISTICS
Base Year [2023] USD 2.16 billion
Estimated Year [2024] USD 2.38 billion
Forecast Year [2030] USD 4.26 billion
CAGR (%) 10.19%

In-depth market insights reveal vital growth factors including the rise of social media, which amplifies the visibility of customer feedback, therefore pressuring companies to adopt robust complaint management strategies. Moreover, regulatory requirements in sectors like finance and healthcare necessitate accurate documentation and quick resolution of complaints. Opportunities abound in integrating AI-driven analytics and machine learning to predict complaint trends and automate repetitive tasks, thus optimizing labor costs and turnaround times. However, limitations include the high costs of implementation and integration challenges with existing customer service infrastructures. Additionally, data privacy concerns and the complexity of handling multi-channel complaints pose significant challenges.

Innovations in this domain could focus on developing more personalized customer interaction tools and enhancing data security measures, thus addressing prevalent market needs. The integration of voice recognition and sentiment analysis can substantially improve real-time complaint resolution. The nature of the market is steadily shifting towards SaaS-based deployments, making it crucial for businesses to adapt and innovate continuously. Companies should consider cloud-based solutions to achieve scalability and cost-effectiveness. Emphasizing ease-of-use and seamless integration capabilities will open new avenues for market penetration. As the landscape evolves, staying attuned to emerging technologies and customer expectations will be pivotal for sustained growth.

Market Dynamics: Unveiling Key Market Insights in the Rapidly Evolving Complaint Management Software Market

The Complaint Management Software Market is undergoing transformative changes driven by a dynamic interplay of supply and demand factors. Understanding these evolving market dynamics prepares business organizations to make informed investment decisions, refine strategic decisions, and seize new opportunities. By gaining a comprehensive view of these trends, business organizations can mitigate various risks across political, geographic, technical, social, and economic domains while also gaining a clearer understanding of consumer behavior and its impact on manufacturing costs and purchasing trends.

  • Market Drivers
    • Shifting of complaint tracking from paper to digital systems
    • Growing international businesses leading automated workflow
    • Increasing ICT spending and a growing number of customer complaints
  • Market Restraints
    • Insuffcicient customer information to process
  • Market Opportunities
    • Develop complaint management software with mandatory data
    • Potential adoption in the medical devices industry
  • Market Challenges
    • Lack of standardized procedures

Porter's Five Forces: A Strategic Tool for Navigating the Complaint Management Software Market

Porter's five forces framework is a critical tool for understanding the competitive landscape of the Complaint Management Software Market. It offers business organizations with a clear methodology for evaluating their competitive positioning and exploring strategic opportunities. This framework helps businesses assess the power dynamics within the market and determine the profitability of new ventures. With these insights, business organizations can leverage their strengths, address weaknesses, and avoid potential challenges, ensuring a more resilient market positioning.

PESTLE Analysis: Navigating External Influences in the Complaint Management Software Market

External macro-environmental factors play a pivotal role in shaping the performance dynamics of the Complaint Management Software Market. Political, Economic, Social, Technological, Legal, and Environmental factors analysis provides the necessary information to navigate these influences. By examining PESTLE factors, businesses can better understand potential risks and opportunities. This analysis enables business organizations to anticipate changes in regulations, consumer preferences, and economic trends, ensuring they are prepared to make proactive, forward-thinking decisions.

Market Share Analysis: Understanding the Competitive Landscape in the Complaint Management Software Market

A detailed market share analysis in the Complaint Management Software Market provides a comprehensive assessment of vendors' performance. Companies can identify their competitive positioning by comparing key metrics, including revenue, customer base, and growth rates. This analysis highlights market concentration, fragmentation, and trends in consolidation, offering vendors the insights required to make strategic decisions that enhance their position in an increasingly competitive landscape.

FPNV Positioning Matrix: Evaluating Vendors' Performance in the Complaint Management Software Market

The Forefront, Pathfinder, Niche, Vital (FPNV) Positioning Matrix is a critical tool for evaluating vendors within the Complaint Management Software Market. This matrix enables business organizations to make well-informed decisions that align with their goals by assessing vendors based on their business strategy and product satisfaction. The four quadrants provide a clear and precise segmentation of vendors, helping users identify the right partners and solutions that best fit their strategic objectives.

Strategy Analysis & Recommendation: Charting a Path to Success in the Complaint Management Software Market

A strategic analysis of the Complaint Management Software Market is essential for businesses looking to strengthen their global market presence. By reviewing key resources, capabilities, and performance indicators, business organizations can identify growth opportunities and work toward improvement. This approach helps businesses navigate challenges in the competitive landscape and ensures they are well-positioned to capitalize on newer opportunities and drive long-term success.

Key Company Profiles

The report delves into recent significant developments in the Complaint Management Software Market, highlighting leading vendors and their innovative profiles. These include AssurX Inc., Atlassian Pty Ltd., Bitrix24, Inc, Freshworks Inc., Gorgias Inc, HappyFox Inc., Intelex Technologies Inc., MasterControl, Inc., Oracle Corporation, Quantivate LLC, Salesforce.com, Inc, Sword GRC Group Limited, TurnFriendly Software GmbH, Wowdesk, LLP, and Zendesk, Inc.

Market Segmentation & Coverage

This research report categorizes the Complaint Management Software Market to forecast the revenues and analyze trends in each of the following sub-markets:

  • Based on Deployment, market is studied across On-Cloud and On-Premise.
  • Based on Industry, market is studied across Aerospace & Defense, Automotive & Transport, Business & Finance, Chemicals & Materials, Consumer Goods & Retail, Energy & Natural Resources, Food & Beverage, Government & Public Sector, Healthcare & Life Sciences, Manufacturing & Construction, Pharmaceuticals, and Telecommunications & Computing.
  • Based on Region, market is studied across Americas, Asia-Pacific, and Europe, Middle East & Africa. The Americas is further studied across Argentina, Brazil, Canada, Mexico, and United States. The United States is further studied across California, Florida, Illinois, New York, Ohio, Pennsylvania, and Texas. The Asia-Pacific is further studied across Australia, China, India, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, and Vietnam. The Europe, Middle East & Africa is further studied across Denmark, Egypt, Finland, France, Germany, Israel, Italy, Netherlands, Nigeria, Norway, Poland, Qatar, Russia, Saudi Arabia, South Africa, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, and United Kingdom.

The report offers a comprehensive analysis of the market, covering key focus areas:

1. Market Penetration: A detailed review of the current market environment, including extensive data from top industry players, evaluating their market reach and overall influence.

2. Market Development: Identifies growth opportunities in emerging markets and assesses expansion potential in established sectors, providing a strategic roadmap for future growth.

3. Market Diversification: Analyzes recent product launches, untapped geographic regions, major industry advancements, and strategic investments reshaping the market.

4. Competitive Assessment & Intelligence: Provides a thorough analysis of the competitive landscape, examining market share, business strategies, product portfolios, certifications, regulatory approvals, patent trends, and technological advancements of key players.

5. Product Development & Innovation: Highlights cutting-edge technologies, R&D activities, and product innovations expected to drive future market growth.

The report also answers critical questions to aid stakeholders in making informed decisions:

1. What is the current market size, and what is the forecasted growth?

2. Which products, segments, and regions offer the best investment opportunities?

3. What are the key technology trends and regulatory influences shaping the market?

4. How do leading vendors rank in terms of market share and competitive positioning?

5. What revenue sources and strategic opportunities drive vendors' market entry or exit strategies?

Table of Contents

1. Preface

  • 1.1. Objectives of the Study
  • 1.2. Market Segmentation & Coverage
  • 1.3. Years Considered for the Study
  • 1.4. Currency & Pricing
  • 1.5. Language
  • 1.6. Stakeholders

2. Research Methodology

  • 2.1. Define: Research Objective
  • 2.2. Determine: Research Design
  • 2.3. Prepare: Research Instrument
  • 2.4. Collect: Data Source
  • 2.5. Analyze: Data Interpretation
  • 2.6. Formulate: Data Verification
  • 2.7. Publish: Research Report
  • 2.8. Repeat: Report Update

3. Executive Summary

4. Market Overview

5. Market Insights

  • 5.1. Market Dynamics
    • 5.1.1. Drivers
      • 5.1.1.1. Shifting of complaint tracking from paper to digital systems
      • 5.1.1.2. Growing international businesses leading automated workflow
      • 5.1.1.3. Increasing ICT spending and a growing number of customer complaints
    • 5.1.2. Restraints
      • 5.1.2.1. Insuffcicient customer information to process
    • 5.1.3. Opportunities
      • 5.1.3.1. Develop complaint management software with mandatory data
      • 5.1.3.2. Potential adoption in the medical devices industry
    • 5.1.4. Challenges
      • 5.1.4.1. Lack of standardized procedures
  • 5.2. Market Segmentation Analysis
  • 5.3. Porter's Five Forces Analysis
    • 5.3.1. Threat of New Entrants
    • 5.3.2. Threat of Substitutes
    • 5.3.3. Bargaining Power of Customers
    • 5.3.4. Bargaining Power of Suppliers
    • 5.3.5. Industry Rivalry
  • 5.4. PESTLE Analysis
    • 5.4.1. Political
    • 5.4.2. Economic
    • 5.4.3. Social
    • 5.4.4. Technological
    • 5.4.5. Legal
    • 5.4.6. Environmental

6. Complaint Management Software Market, by Deployment

  • 6.1. Introduction
  • 6.2. On-Cloud
  • 6.3. On-Premise

7. Complaint Management Software Market, by Industry

  • 7.1. Introduction
  • 7.2. Aerospace & Defense
  • 7.3. Automotive & Transport
  • 7.4. Business & Finance
  • 7.5. Chemicals & Materials
  • 7.6. Consumer Goods & Retail
  • 7.7. Energy & Natural Resources
  • 7.8. Food & Beverage
  • 7.9. Government & Public Sector
  • 7.10. Healthcare & Life Sciences
  • 7.11. Manufacturing & Construction
  • 7.12. Pharmaceuticals
  • 7.13. Telecommunications & Computing

8. Americas Complaint Management Software Market

  • 8.1. Introduction
  • 8.2. Argentina
  • 8.3. Brazil
  • 8.4. Canada
  • 8.5. Mexico
  • 8.6. United States

9. Asia-Pacific Complaint Management Software Market

  • 9.1. Introduction
  • 9.2. Australia
  • 9.3. China
  • 9.4. India
  • 9.5. Indonesia
  • 9.6. Japan
  • 9.7. Malaysia
  • 9.8. Philippines
  • 9.9. Singapore
  • 9.10. South Korea
  • 9.11. Taiwan
  • 9.12. Thailand
  • 9.13. Vietnam

10. Europe, Middle East & Africa Complaint Management Software Market

  • 10.1. Introduction
  • 10.2. Denmark
  • 10.3. Egypt
  • 10.4. Finland
  • 10.5. France
  • 10.6. Germany
  • 10.7. Israel
  • 10.8. Italy
  • 10.9. Netherlands
  • 10.10. Nigeria
  • 10.11. Norway
  • 10.12. Poland
  • 10.13. Qatar
  • 10.14. Russia
  • 10.15. Saudi Arabia
  • 10.16. South Africa
  • 10.17. Spain
  • 10.18. Sweden
  • 10.19. Switzerland
  • 10.20. Turkey
  • 10.21. United Arab Emirates
  • 10.22. United Kingdom

11. Competitive Landscape

  • 11.1. Market Share Analysis, 2023
  • 11.2. FPNV Positioning Matrix, 2023
  • 11.3. Competitive Scenario Analysis
  • 11.4. Strategy Analysis & Recommendation

Companies Mentioned

  • 1. AssurX Inc.
  • 2. Atlassian Pty Ltd.
  • 3. Bitrix24, Inc
  • 4. Freshworks Inc.
  • 5. Gorgias Inc
  • 6. HappyFox Inc.
  • 7. Intelex Technologies Inc.
  • 8. MasterControl, Inc.
  • 9. Oracle Corporation
  • 10. Quantivate LLC
  • 11. Salesforce.com, Inc
  • 12. Sword GRC Group Limited
  • 13. TurnFriendly Software GmbH
  • 14. Wowdesk, LLP
  • 15. Zendesk, Inc

LIST OF FIGURES

  • FIGURE 1. COMPLAINT MANAGEMENT SOFTWARE MARKET RESEARCH PROCESS
  • FIGURE 2. COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, 2023 VS 2030
  • FIGURE 3. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, 2018-2030 (USD MILLION)
  • FIGURE 4. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY REGION, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 5. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 6. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY DEPLOYMENT, 2023 VS 2030 (%)
  • FIGURE 7. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY DEPLOYMENT, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 8. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY INDUSTRY, 2023 VS 2030 (%)
  • FIGURE 9. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY INDUSTRY, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 10. AMERICAS COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
  • FIGURE 11. AMERICAS COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 12. UNITED STATES COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY STATE, 2023 VS 2030 (%)
  • FIGURE 13. UNITED STATES COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY STATE, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 14. ASIA-PACIFIC COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
  • FIGURE 15. ASIA-PACIFIC COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 16. EUROPE, MIDDLE EAST & AFRICA COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
  • FIGURE 17. EUROPE, MIDDLE EAST & AFRICA COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 18. COMPLAINT MANAGEMENT SOFTWARE MARKET SHARE, BY KEY PLAYER, 2023
  • FIGURE 19. COMPLAINT MANAGEMENT SOFTWARE MARKET, FPNV POSITIONING MATRIX, 2023

LIST OF TABLES

  • TABLE 1. COMPLAINT MANAGEMENT SOFTWARE MARKET SEGMENTATION & COVERAGE
  • TABLE 2. UNITED STATES DOLLAR EXCHANGE RATE, 2018-2023
  • TABLE 3. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, 2018-2030 (USD MILLION)
  • TABLE 4. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 5. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
  • TABLE 6. COMPLAINT MANAGEMENT SOFTWARE MARKET DYNAMICS
  • TABLE 7. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 8. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY ON-CLOUD, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 9. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY ON-PREMISE, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 10. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
  • TABLE 11. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY AEROSPACE & DEFENSE, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 12. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY AUTOMOTIVE & TRANSPORT, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 13. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY BUSINESS & FINANCE, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 14. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY CHEMICALS & MATERIALS, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 15. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY CONSUMER GOODS & RETAIL, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 16. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY ENERGY & NATURAL RESOURCES, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 17. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY FOOD & BEVERAGE, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 18. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY GOVERNMENT & PUBLIC SECTOR, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 19. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY HEALTHCARE & LIFE SCIENCES, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 20. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY MANUFACTURING & CONSTRUCTION, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 21. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY PHARMACEUTICALS, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 22. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY TELECOMMUNICATIONS & COMPUTING, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 23. AMERICAS COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 24. AMERICAS COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
  • TABLE 25. AMERICAS COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
  • TABLE 26. ARGENTINA COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 27. ARGENTINA COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
  • TABLE 28. BRAZIL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 29. BRAZIL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
  • TABLE 30. CANADA COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 31. CANADA COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
  • TABLE 32. MEXICO COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 33. MEXICO COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
  • TABLE 34. UNITED STATES COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 35. UNITED STATES COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
  • TABLE 36. UNITED STATES COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY STATE, 2018-2030 (USD MILLION)
  • TABLE 37. ASIA-PACIFIC COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 38. ASIA-PACIFIC COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
  • TABLE 39. ASIA-PACIFIC COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
  • TABLE 40. AUSTRALIA COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 41. AUSTRALIA COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
  • TABLE 42. CHINA COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 43. CHINA COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
  • TABLE 44. INDIA COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 45. INDIA COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
  • TABLE 46. INDONESIA COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 47. INDONESIA COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
  • TABLE 48. JAPAN COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 49. JAPAN COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
  • TABLE 50. MALAYSIA COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 51. MALAYSIA COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
  • TABLE 52. PHILIPPINES COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 53. PHILIPPINES COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
  • TABLE 54. SINGAPORE COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 55. SINGAPORE COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
  • TABLE 56. SOUTH KOREA COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 57. SOUTH KOREA COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
  • TABLE 58. TAIWAN COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 59. TAIWAN COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
  • TABLE 60. THAILAND COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 61. THAILAND COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
  • TABLE 62. VIETNAM COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 63. VIETNAM COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
  • TABLE 64. EUROPE, MIDDLE EAST & AFRICA COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 65. EUROPE, MIDDLE EAST & AFRICA COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
  • TABLE 66. EUROPE, MIDDLE EAST & AFRICA COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
  • TABLE 67. DENMARK COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 68. DENMARK COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
  • TABLE 69. EGYPT COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 70. EGYPT COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
  • TABLE 71. FINLAND COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 72. FINLAND COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
  • TABLE 73. FRANCE COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 74. FRANCE COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
  • TABLE 75. GERMANY COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 76. GERMANY COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
  • TABLE 77. ISRAEL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 78. ISRAEL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
  • TABLE 79. ITALY COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 80. ITALY COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
  • TABLE 81. NETHERLANDS COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 82. NETHERLANDS COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
  • TABLE 83. NIGERIA COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 84. NIGERIA COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
  • TABLE 85. NORWAY COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 86. NORWAY COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
  • TABLE 87. POLAND COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 88. POLAND COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
  • TABLE 89. QATAR COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 90. QATAR COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
  • TABLE 91. RUSSIA COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 92. RUSSIA COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
  • TABLE 93. SAUDI ARABIA COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 94. SAUDI ARABIA COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
  • TABLE 95. SOUTH AFRICA COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 96. SOUTH AFRICA COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
  • TABLE 97. SPAIN COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 98. SPAIN COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
  • TABLE 99. SWEDEN COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 100. SWEDEN COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
  • TABLE 101. SWITZERLAND COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 102. SWITZERLAND COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
  • TABLE 103. TURKEY COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 104. TURKEY COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
  • TABLE 105. UNITED ARAB EMIRATES COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 106. UNITED ARAB EMIRATES COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
  • TABLE 107. UNITED KINGDOM COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 108. UNITED KINGDOM COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
  • TABLE 109. COMPLAINT MANAGEMENT SOFTWARE MARKET SHARE, BY KEY PLAYER, 2023
  • TABLE 110. COMPLAINT MANAGEMENT SOFTWARE MARKET, FPNV POSITIONING MATRIX, 2023