保险者照护管理 (2023年):使用案例扩大对供应商业绩的影响

由于照护管理供应商多年的新功能开发，保险者组织从案例管理和利用管理等传统的使用案例，可转移到行动保健 (BH:Behavioral Health) 和自动事前核准等新的使用案例。

照护管理解决方案，在整合和功能方面有持续性的课题，成为低效能的市场，不过，随着这样的新使用案例，客户重申需要强大的供应商参与和支持。

本报告提供创新的产品功能，验证促进引进与长期性的客户忠诚度，建立跟客户的强力关係的供应商。

Over time, care management vendors have developed new functionalities that have allowed payer organizations to move beyond traditional use cases (e.g., case management and utilization management) into emerging use cases (e.g., behavioral health, automated prior authorization). Care management solutions are in an already low-performing market with persistent integration and functionality challenges, and with these emerging use cases, customers have a renewed need for strong engagement and support from vendors. This report examines which vendors are providing strong customer relationships, delivering innovative product functionality, and facilitating adoption and long-term customer loyalty.