2023 年医疗保健领域的 ServiceNow 医疗保健组织如何实现工作流程自动化

通货膨胀、劳动力和材料成本上涨、高利润手术减少以及人员短缺等因素正在导致许多医疗机构的利润紧缩。因此，对自动化工作流程的需求不断增加。

本报告对异行业提供自动化工作流程的厂商ServiceNow进行了全面分析，并结合医疗机构（共17家机构）的观点，调查了各个机构中ServiceNow的使用情况和客户体验。

目录

第1章 执行见解

第2章 详细分析

第3章 客户采访详细内容

Margins are tight for many healthcare organizations due to factors like inflation, high costs for labor and materials, fewer high-margin procedures, and staffing shortages. As a result, the demand for automated workflows is growing. This report is KLAS' first comprehensive look at ServiceNow, a cross-industry vendor that offers automated workflows. Drawing from 17 healthcare organizations' insights, the following pages share how ServiceNow is being used and what the customer experience is like.

Table of Contents

1. Executive Insights

2. Expanded Insights

3. Customer Interview Details