服务公司如何推动成功的客户参与（2023）

2022 年，KLAS 访问了 27 家拥有丰富市场经验的 HIT 服务公司，并向他们询问了成功与客户互动的最佳实践。

作为KLAS 卓越供应商系列的一部分，本报告将本次调查的结果与KLAS 关于高绩效公司的绩效数据联繫起来，以帮助公司在参与方面取得成功。本报告着眼于评估四个关键领域：绩效衡量、销售和合约、内部招募和培训以及参与。

目录

第1章 服务企业成功的方法

2023年的客户参与度

In 2022, KLAS interviewed 27 HIT services firms with broad market experience, asking them about their best practices for driving successful client engagements. Drawing from those insights and correlating them with the KLAS performance data of high-performing firms, this study-part of KLAS' Vendor Excellence series-looks at four critical areas firms should evaluate to ensure successful engagements: measurement of outcomes, sales and contracting, internal hiring and training, and engagement execution.

Table of Contents

1.) How Services Firms Can Drive Successful

Client Engagements 2023