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市场调查报告书
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1495943

整合通讯与协作 (UC&C) 市场：2024-2029 年预测

Unified Communication and Collaboration Market - Forecasts from 2024 to 2029
出版日期: | 出版商: Knowledge Sourcing Intelligence | 英文 145 Pages | 商品交期: 最快1-2个工作天内

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简介目录

整合通讯与协作 (UC&C) 市场预计将以 20.91% 的复合年增长率成长，从 2022 年的 655.23 亿美元增至 2029 年的 2,476.01 亿美元。

整合职场通讯以及即时和顺序协作功能的各种软体和技术应用程式的编译称为整合通讯和协作（UC&C）解决方案。 UC&C 解决方案整合了 UC&C 服务和解决方案各单元所使用的众多技术，透过一个平台促进可访问性、提高效率和连接性。

透过将协作和通讯功能整合到单一可存取的平台中，促进团队合作，提高可访问性和灵活性，改善使用者体验并提高回应能力。此外，UC&C 解决方案将语音、视讯和通讯等各种通信管道整合到一个平台中，帮助员工更有效地进行通信，减少在不同工具之间切换所花费的时间，并帮助简化通信和协作流程。

在全球整体，15 至 24 岁的个人中有 79% 使用互联网，比总人口的使用率 (65%) 高出 14 个百分点。这种代沟在过去四年中一直存在，并且在所有地区都很显着。对促进跨部门和地点之间的沟通和协作的技术的需求不断增长，推动了对 UC&C 解决方案的需求。

整合通讯与协作 (UC&C) 市场驱动因素：

  • 5G 网路和无线技术的进步

无线技术的进步和全球互联网接入的扩展正在推动 UC&C 软体和应用程式的采用。这些解决方案将为使用者提供更快、改进的通讯系统，并增强全球连接性。据ITU称，全球近40%的地区已被5G网路覆盖。根据ETNO最新的数位通讯状况报告，2022年欧洲5G覆盖率将达73%，比2021年增加11%。相较之下，美国的5G覆盖率为96%，韩国为95%，日本为90%，中国为86%。

这表明，提高效率和减少不同工具之间切换时间的需求将导致整合通讯和协作 (UC&C) 解决方案的成长。

  • 远距工作需求不断成长

远距工作的兴起增加了对支援远端协作的工具（例如 UC&C 解决方案）的需求。 UC&C 解决方案利用高效的互联网和无线技术，为员工提供一个统一的平台，让他们可以在任何位置和设备上进行通讯和协作。

据欧盟统计局称，到 2022 年，欧盟 (EU) 拥有 10 名或以上员工或自营业者的公司中，50% 将透过网路进行远端会议。在欧洲国家中，瑞典所占比例最高，为79.4%，芬兰为78.5%，紧随其后的是丹麦，为78.0%。马耳他占 68.3%，爱尔兰占 63.6%。

此外，亚马逊网路服务、Google、Spotify 和戴尔科技等公司正在透过远距工作实践开发混合工作和长期远距工作模式。因此，企业劳动力人口统计的变化正在产生对组织内不同部门之间的协作和沟通工具的需求。这是预计在预测期内刺激 UC&C 市场成长的关键因素。

整合通讯与协作 (UC&C) 市场挑战：

  • 与整合通讯和协作（UC&C）系统相关的市场限制因素可能会限制市场成长。

网路连接不良、频宽低和硬体故障等技术故障可能会扰乱通讯和协作，导致通讯中断并降低生产力。此外，将 UC&C 系统与各种企业应用程式（例如 CRM、ERP 和 HR 系统）整合以提供无缝体验相关的复杂性威胁企业 UC&C 的广泛采用。此外，目前 UC&C 产品效率低下也限制了市场成长。

从服务来看，UCaaS 领域预计将在整合通讯与协作 (UC&C) 市场中占据很大份额。

UCaaS 解决方案是指整合通讯即服务，有可能支援六种通讯相关功能：消费性公司对这些解决方案的需求量很大。企业将其用于聊天、语音、视讯、协作等。它可用于降低成本、扩充性、提高生产力和灵活性。它可以帮助您在不确定的时期保持竞争力。因此，在预测期内，对 UCaaS 应用程式的需求不断增长，预计 UC&C 市场份额将持续扩大。

在预测期内，北美将在整合通讯与协作（UC&C）市场中保持显着份额。

在美国等北美国家，UC&C解决方案广泛应用于零售、教育、BFSI、医疗、政府部门等各行业，Google、IBM等各大IT公司在UC&C解决方案的投入不断增加。地区UC&C 市场的扩张做出贡献。 Netscout公司进行的一项研究显示，年收入超过10亿美元的美国和加拿大公司中有75%将在2022年增加对UC&C产品的使用。

整合通讯与协作 (UC&C) 市场产业最新动态：

  • 2023 年 7 月 - 阿尔卡特朗讯企业版开始在英国提供阿尔卡特朗讯企业版 Rainbow(TM) 中心。它将流行的整合通讯(UC) 和 PBX 解决方案结合到一个完整的云端基础的服务中。这种全面的整合通讯即服务(UCaaS) 解决方案为最终用户提供云端基础的平台，同时使通路合作伙伴能够提供高级服务，而无需承担复杂的营运管理负担。
  • 2023 年 4 月 - BCM One 宣布已签订最终协议，收购英国语音供应商 Pure IP，尚待监管部门核准。此次收购旨在加强 BCM One 的 NextGen Communications 产品组合，使其能够为 Microsoft Teams、Cisco Webex 和 Zoom 向全球企业提供基于云端基础的企业级语音解决方案。
  • 2021 年 11 月 - Tata Communications 宣布推出 GlobalRapide，这是一个新的 UCaaS 软体平台，用于在客户公司的员工之间提供增强的协作体验。

整合通讯与协作 (UC&C) 市场参与者与产品：

微软的 UCaaS（统一通讯即服务）—UCaaS（统一通讯即服务）将各种应用程式和服务（例如通话、聊天、视讯会议和音讯会议）整合到一个云端基础的平台中。 Microsoft Teams 提供线上会议、音讯和视讯通话、聊天、文件共用、储存并简化协作。

目录

第一章简介

  • 市场概况
  • 市场定义
  • 调查范围
  • 市场区隔
  • 货币
  • 先决条件
  • 基准年和预测年时间表
  • 相关利益者的主要利益

第二章调查方法

  • 研究设计
  • 调查过程

第三章执行摘要

  • 主要发现

第四章市场动态

  • 市场驱动因素
  • 市场限制因素
  • 波特五力分析
  • 产业价值链分析
  • 分析师观点

第五章整合通讯与协作（UC&C）市场：依服务分类

  • 介绍
  • UCaaS
    • 市场机会和趋势
    • 成长前景
    • 地域获利能力
  • CPaaS
    • 市场机会和趋势
    • 成长前景
    • 地域获利能力
  • 託管统一通讯服务
    • 市场机会和趋势
    • 成长前景
    • 地域获利能力
  • 音讯、网路和视讯会议服务
    • 市场机会和趋势
    • 成长前景
    • 地域获利能力
  • VoIP存取和SIP中继
    • 市场机会和趋势
    • 成长前景
    • 地域获利能力

第六章整合通讯与协作 (UC&C) 市场：依部署

  • 介绍
  • 云
    • 市场机会和趋势
    • 成长前景
    • 地域获利能力
  • 本地
    • 市场机会和趋势
    • 成长前景
    • 地域获利能力

第 7 章整合通讯与协作 (UC&C) 市场：按产业

  • 介绍
  • 零售
    • 市场机会和趋势
    • 成长前景
    • 地域获利能力
  • BFSI
    • 市场机会和趋势
    • 成长前景
    • 地域获利能力
  • 教育
    • 市场机会和趋势
    • 成长前景
    • 地域获利能力
  • 卫生保健
    • 市场机会和趋势
    • 成长前景
    • 地域获利能力
  • 政府
    • 市场机会和趋势
    • 成长前景
    • 地域获利能力
  • 其他的
    • 市场机会和趋势
    • 成长前景
    • 地域获利能力

第八章整合通讯与协作（UC&C）市场：按地区

  • 介绍
  • 北美洲
    • 按服务
    • 按发展
    • 按行业分类
    • 按国家/地区
  • 南美洲
    • 按服务
    • 按发展
    • 按行业分类
    • 按国家/地区
  • 欧洲
    • 按服务
    • 按发展
    • 按行业分类
    • 按国家/地区
  • 中东/非洲
    • 按服务
    • 按发展
    • 按行业分类
    • 按国家/地区
  • 亚太地区
    • 按服务
    • 按发展
    • 按行业分类
    • 按国家/地区

第九章竞争环境及分析

  • 主要企业及策略分析
  • 市场占有率分析
  • 合併、收购、协议和合作
  • 竞争对手仪表板

第十章 公司简介

  • IBM Corporation
  • Microsoft
  • Zoom Video Communications, Inc
  • Cisco Systems, Inc.
  • RingCentral, Inc.
  • Verizon
  • VONAGE
  • Avaya Inc.
  • 8x8, Inc.
  • Google LLC
简介目录
Product Code: KSI061615177

The unified communication and collaboration market is projected to grow at a CAGR of 20.91% to reach US$247.601 billion in 2029 from US$65.523 billion in 2022.

The compilation of various software and technological applications that integrate workplace communication with live and sequential cooperative capabilities are referred to as unified communication and collaboration (UC&C) solutions. They unify numerous techniques utilized in individual units of UC&C services and solutions to promote accessibility through one platform to enhance efficiency and connectivity.

Integrating collaboration and communication features into a single accessible platform facilitates teamwork, increases accessibility and flexibility, enhances user experience, and aids in improving responsiveness. In addition, UC&C solutions aid organizations in streamlining their communication and collaboration processes by integrating various communication channels, such as voice, video, and messaging, into a single platform enabling employees to communicate more effectively and reducing the time spent switching between different tools.

Globally, 79% of individuals aged 15 to 24 utilize the internet, which is 14 percentage points higher than the usage among the broader population (65%). This generational gap has remained consistent over the past four years and is evident across all regions. The increasing demand for technologies facilitating smooth communication and collaboration across departments and geographical locations is fueling the need for UC&C solutions.

Unified communication and collaboration market drivers:

  • Advancements in 5G network and wireless technology-

The advancement of wireless technology and the expansion of internet access globally are driving the adoption of UC&C software and applications. These solutions offer users faster and improved communication systems, enhancing worldwide connectivity. According to the ITU, nearly 40% of the world is now covered by 5G networks. ETNO's latest State of Digital Communications report indicates that 5G coverage in Europe reached 73% in 2022, marking an 11% increase from 2021. In comparison, 5G coverage is at 96% in the USA, 95% in South Korea, 90% in Japan, and 86% in China.

This marks a demand for more effective and reduces the time spent switching between different tools which leads to the growth of unified communication and collaboration (UC&C) solutions.

  • The growing demand for remote work practices

The rise of remote work is growing the demand for tools that enable remote collaboration, such as UC&C solutions that provide a unified platform for employees to communicate and collaborate from any location or device by utilizing efficient internet and wireless technology.

According to Eurostatis, in 2022, 50% of enterprises with 10 or more employees or self-employed persons conducted remote meetings via the Internet in the European Union. The largest shares among European countries were registered in Sweden at 79.4% and Finland at 78.5%, with Denmark closely following at 78.0%. Malta and Ireland stand at 68.3% and 63.6%, respectively.

Furthermore, implementing a remote work practice is stimulating companies such as Amazon Web Services, Google, Spotify, and Dell Technologies to develop hybrid and long-term remote work models. Therefore, the changes in corporate work demographics are generating demand for collaborations and communications tools among different departments in an organization. This is a significant factor expected to stimulate the growth of the UC&C market over the forecast period.

Unified communication and collaboration market challenges:

  • The technical restraints associated with a unified communication and collaboration system could limit the market's growth.

Any technical disturbances, such as poor network connectivity, low bandwidth, and hardware failures, can disrupt communication and collaboration, leading to communication breakdowns and lost productivity. In addition, complications associated with merging the UC&C system with various enterprise applications, such as CRM, ERP, and HR systems, with providing a seamless experience pose a threat to companies' extensive adoption of UC&C. Further, the inefficiencies existing in current UC&C products are also restraining market growth.

By service, the UCaaS segment is expected to hold a prominent share of the unified communication and collaboration market.

UCaaS solutions refer to unified communications as a service that has the potential to support six functions related to communication. These solutions are generating a high demand for consumer companies. It is utilized by enterprises, for chat, voice, video, or collaboration. It can be utilized for reduced costs, scalability, improved productivity, and flexibility. It helps to be competitive even in times of uncertainty. Hence, the rising demand for UCaaS applications is expected to witness its share increase in the uc&c market over the forecast period.

North America will retain a prominent share of the unified communication and collaboration market in the forecast period.

The extensive application of UC&C solutions across different industries, including retail, education, BFSI, healthcare, and government departments in North American countries such as the US, and the rising investment in the development of UC&C solutions by leading companies in the IT sector, such as Google and IBM are contributing to the expansion of UC&C market in the region. A survey conducted by Netscout Company revealed that 75% of the US and Canadian businesses with over $1 billion in annual revenue increased their usage of UC&C products in 2022.

Unified communication and collaboration market Industry Updates:

  • July 2023- Alcatel-Lucent Enterprise, launched Alcatel-Lucent Enterprise Rainbow(TM) Hub in the UK, combining its popular Unified Communications (UC) and PBX solutions in a fully cloud-based service. This all-encompassing Unified Communications as a Service (UCaaS) solution empowers end users with a cloud-based platform while allowing channel partners to provide advanced services without the burden of managing operations complexities.
  • April 2023- BCM One, disclosed a definitive agreement, subject to regulatory approvals, to acquire Pure IP, a voice provider based in the U.K. This acquisition aims to enhance BCM One's NextGen Communications portfolio, enabling it to deliver enterprise-grade cloud-based voice solutions for Microsoft Teams, Cisco Webex, and Zoom to global businesses.
  • November 2021- Tata Communications, introduced a new UCaaS software platform, GlobalRapide, to provide enhanced collaboration experiences among employees of its client companies.

Unified Communication And Collaboration Market Players and Products:

Unified Communications as a Service (UCaaS) by Microsoft- Unified Communications as a Service (UCaaS) integrates various applications and services such as calling, chatting, video conferencing, and audio conferencing into a single cloud-based platform. Microsoft Teams simplifies collaboration by offering online meetings, audio and video calling, chat, file sharing, and storage-all accessible from anywhere through a unified and streamlined user interface.

Unified Communication And Collaboration Market is segmented and analyzed as below:

By Service

  • UCaaS
  • CPaaS
  • Managed UC Services
  • Audio, Web, and Video Conferencing Services
  • VoIP Access and SIP Trunking

By Deployment

  • Cloud
  • On-premise

By Industry Vertical

  • Retail
  • BFSI
  • Education
  • Healthcare
  • Government
  • Others

By Geography

  • North America
  • USA
  • Canada
  • Mexico
  • South America
  • Brazil
  • Argentina
  • Others
  • Europe
  • Germany
  • France
  • UK
  • Spain
  • Others
  • Middle East and Africa
  • Saudi Arabia
  • UAE
  • Israel
  • Others
  • Asia Pacific
  • China
  • Japan
  • India
  • South Korea
  • Indonesia
  • Taiwan
  • Others

TABLE OF CONTENTS

1. INTRODUCTION

  • 1.1. Market Overview
  • 1.2. Market Definition
  • 1.3. Scope of the Study
  • 1.4. Market Segmentation
  • 1.5. Currency
  • 1.6. Assumptions
  • 1.7. Base, and Forecast Years Timeline
  • 1.8. Key benefits to the stakeholder

2. RESEARCH METHODOLOGY

  • 2.1. Research Design
  • 2.2. Research Process

3. EXECUTIVE SUMMARY

  • 3.1. Key Findings

4. MARKET DYNAMICS

  • 4.1. Market Drivers
  • 4.2. Market Restraints
  • 4.3. Porter's Five Forces Analysis
    • 4.3.1. Bargaining Power of Suppliers
    • 4.3.2. Bargaining Power of Buyers
    • 4.3.3. Threat of New Entrants
    • 4.3.4. Threat of Substitutes
    • 4.3.5. Competitive Rivalry in the Industry
  • 4.4. Industry Value Chain Analysis
  • 4.5. Analyst View

5. UNIFIED COMMUNICATION AND COLLABORATION MARKET BY SERVICE

  • 5.1. Introduction
  • 5.2. UCaaS
    • 5.2.1. Market opportunities and trends
    • 5.2.2. Growth prospects
    • 5.2.3. Geographic lucrativeness
  • 5.3. CPaaS
    • 5.3.1. Market opportunities and trends
    • 5.3.2. Growth prospects
    • 5.3.3. Geographic lucrativeness
  • 5.4. Managed UC Services
    • 5.4.1. Market opportunities and trends
    • 5.4.2. Growth prospects
    • 5.4.3. Geographic lucrativeness
  • 5.5. Audio, Web, and Video Conferencing Services
    • 5.5.1. Market opportunities and trends
    • 5.5.2. Growth prospects
    • 5.5.3. Geographic lucrativeness
  • 5.6. VoIP Access and SIP Trunking
    • 5.6.1. Market opportunities and trends
    • 5.6.2. Growth prospects
    • 5.6.3. Geographic lucrativeness

6. UNIFIED COMMUNICATION AND COLLABORATION MARKET BY DEPLOYMENT

  • 6.1. Introduction
  • 6.2. Cloud
    • 6.2.1. Market opportunities and trends
    • 6.2.2. Growth prospects
    • 6.2.3. Geographic lucrativeness
  • 6.3. On-Premise
    • 6.3.1. Market opportunities and trends
    • 6.3.2. Growth prospects
    • 6.3.3. Geographic lucrativeness

7. UNIFIED COMMUNICATION AND COLLABORATION MARKET BY INDUSTRY VERTICAL

  • 7.1. Introduction
  • 7.2. Retail
    • 7.2.1. Market opportunities and trends
    • 7.2.2. Growth prospects
    • 7.2.3. Geographic lucrativeness
  • 7.3. BFSI
    • 7.3.1. Market opportunities and trends
    • 7.3.2. Growth prospects
    • 7.3.3. Geographic lucrativeness
  • 7.4. Education
    • 7.4.1. Market opportunities and trends
    • 7.4.2. Growth prospects
    • 7.4.3. Geographic lucrativeness
  • 7.5. Healthcare
    • 7.5.1. Market opportunities and trends
    • 7.5.2. Growth prospects
    • 7.5.3. Geographic lucrativeness
  • 7.6. Government
    • 7.6.1. Market opportunities and trends
    • 7.6.2. Growth prospects
    • 7.6.3. Geographic lucrativeness
  • 7.7. Others
    • 7.7.1. Market opportunities and trends
    • 7.7.2. Growth prospects
    • 7.7.3. Geographic lucrativeness

8. UNIFIED COMMUNICATION AND COLLABORATION MARKET BY GEOGRAPHY

  • 8.1. Introduction
  • 8.2. North America
    • 8.2.1. By Service
    • 8.2.2. By Deployment
    • 8.2.3. By Industry Vertical
    • 8.2.4. By Country
      • 8.2.4.1. United States
        • 8.2.4.1.1. Market Trends and Opportunities
        • 8.2.4.1.2. Growth Prospects
      • 8.2.4.2. Canada
        • 8.2.4.2.1. Market Trends and Opportunities
        • 8.2.4.2.2. Growth Prospects
      • 8.2.4.3. Mexico
        • 8.2.4.3.1. Market Trends and Opportunities
        • 8.2.4.3.2. Growth Prospects
  • 8.3. South America
    • 8.3.1. By Service
    • 8.3.2. By Deployment
    • 8.3.3. By Industry Vertical
    • 8.3.4. By Country
      • 8.3.4.1. Brazil
        • 8.3.4.1.1. Market Trends and Opportunities
        • 8.3.4.1.2. Growth Prospects
      • 8.3.4.2. Argentina
        • 8.3.4.2.1. Market Trends and Opportunities
        • 8.3.4.2.2. Growth Prospects
      • 8.3.4.3. Others
        • 8.3.4.3.1. Market Trends and Opportunities
        • 8.3.4.3.2. Growth Prospects
  • 8.4. Europe
    • 8.4.1. By Service
    • 8.4.2. By Deployment
    • 8.4.3. By Industry Vertical
    • 8.4.4. By Country
      • 8.4.4.1. Germany
        • 8.4.4.1.1. Market Trends and Opportunities
        • 8.4.4.1.2. Growth Prospects
      • 8.4.4.2. France
        • 8.4.4.2.1. Market Trends and Opportunities
        • 8.4.4.2.2. Growth Prospects
      • 8.4.4.3. UK
        • 8.4.4.3.1. Market Trends and Opportunities
        • 8.4.4.3.2. Growth Prospects
      • 8.4.4.4. Spain
        • 8.4.4.4.1. Market Trends and Opportunities
        • 8.4.4.4.2. Growth Prospects
      • 8.4.4.5. Others
        • 8.4.4.5.1. Market Trends and Opportunities
        • 8.4.4.5.2. Growth Prospects
  • 8.5. Middle East and Africa
    • 8.5.1. By Service
    • 8.5.2. By Deployment
    • 8.5.3. By Industry Vertical
    • 8.5.4. By Country
      • 8.5.4.1. Saudi Arabia
        • 8.5.4.1.1. Market Trends and Opportunities
        • 8.5.4.1.2. Growth Prospects
      • 8.5.4.2. UAE
        • 8.5.4.2.1. Market Trends and Opportunities
        • 8.5.4.2.2. Growth Prospects
      • 8.5.4.3. Israel
        • 8.5.4.3.1. Market Trends and Opportunities
        • 8.5.4.3.2. Growth Prospects
      • 8.5.4.4. Others
        • 8.5.4.4.1. Market Trends and Opportunities
        • 8.5.4.4.2. Growth Prospects
  • 8.6. Asia Pacific
    • 8.6.1. By Service
    • 8.6.2. By Deployment
    • 8.6.3. By Industry Vertical
    • 8.6.4. By Country
      • 8.6.4.1. China
        • 8.6.4.1.1. Market Trends and Opportunities
        • 8.6.4.1.2. Growth Prospects
      • 8.6.4.2. Japan
        • 8.6.4.2.1. Market Trends and Opportunities
        • 8.6.4.2.2. Growth Prospects
      • 8.6.4.3. India
        • 8.6.4.3.1. Market Trends and Opportunities
        • 8.6.4.3.2. Growth Prospects
      • 8.6.4.4. South Korea
        • 8.6.4.4.1. Market Trends and Opportunities
        • 8.6.4.4.2. Growth Prospects
      • 8.6.4.5. Indonesia
        • 8.6.4.5.1. Market Trends and Opportunities
        • 8.6.4.5.2. Growth Prospects
      • 8.6.4.6. Taiwan
        • 8.6.4.6.1. Market Trends and Opportunities
        • 8.6.4.6.2. Growth Prospects
      • 8.6.4.7. Others
        • 8.6.4.7.1. Market Trends and Opportunities
        • 8.6.4.7.2. Growth Prospects

9. COMPETITIVE ENVIRONMENT AND ANALYSIS

  • 9.1. Major Players and Strategy Analysis
  • 9.2. Market Share Analysis
  • 9.3. Mergers, Acquisition, Agreements, and Collaborations
  • 9.4. Competitive Dashboard

10. COMPANY PROFILES

  • 10.1. IBM Corporation
  • 10.2. Microsoft
  • 10.3. Zoom Video Communications, Inc
  • 10.4. Cisco Systems, Inc.
  • 10.5. RingCentral, Inc.
  • 10.6. Verizon
  • 10.7. VONAGE
  • 10.8. Avaya Inc.
  • 10.9. 8x8, Inc.
  • 10.10. Google LLC