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封面
市场调查报告书
商品编码
1416801

客服中心分析市场报告：2030 年趋势、预测与竞争分析

Contact Center Analytics Market Report: Trends, Forecast and Competitive Analysis to 2030
出版日期: | 出版商: Lucintel | 英文 150 - page report | 商品交期: 3个工作天内

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简介目录

客服中心分析趋势与预测

到 2030 年，全球客服中心分析市场预计将达到 34 亿美元，2024 年至 2030 年的复合年增长率为 11.3%。该市场的主要驱动力是人工智慧 (AI)、机器学习 (ML)、语音和文字分析、对改进的客户体验管理解决方案的高需求以及云端基础的客服中心软体的使用增加。全球客服中心分析市场的未来看起来充满希望，BFSI、医疗保健、零售和电子商务、政府和教育、IT 和通讯、旅游和酒店市场都充满机会。

客服中心分析市场洞察

Lucintel 预计，由于先进客服中心技术的采用和社交媒体平台使用的发展，其解决方案将在预测期内实现最高成长。

由于云端基础的客服中心分析解决方案、全球化、经济转型和数数位化的成长，预计亚太地区将在预测期内实现最高成长

常问问题

Q.1客服中心分析的市场规模有多大？

A1. 到 2030 年，全球客服中心分析市场预计将达到 34 亿美元。

Q.2客服中心分析市场的成长预测为何：

A2. 从 2024 年到 2030 年，全球客服中心分析市场预计将以 11.3% 的复合年增长率成长。

Q.3 影响客服中心分析市场成长的关键因素有哪些：

A3. 该市场的关键驱动因素是人工智慧 (AI)、机器学习 (ML)、语音分析、文字分析等新时代技术的引入、对改进的客户经验管理解决方案的高需求、云端基础。用法。客服中心软体

Q4.市场的主要细分市场是：

A4.客服中心分析市场的未来看起来充满希望，其中包括 BFSI、医疗保健、零售和电子商务、政府和教育、IT 和通讯以及旅游和酒店市场。

Q5.市场的主要企业是：

A5. 一些主要的客服中心分析公司是：

  • Mitel Networks Corporation
  • Genpact Limiteds
  • Avaya
  • Genesys
  • Talkdesk
  • SAP
  • Oracle Corporation
  • CallMiner
  • 8x8
  • Nice

Q6.未来最大的细分市场是什么？

A6.Lucintel 预计该解决方案将在预测期内达到最高成长。

Q7. 未来五年预计哪些地区的市场成长最大？

A7. 预计亚太地区将在预测期内达到最高成长。

Q8. 可以客製化报告吗？

A8. 是的，Lucintel 列出了 10% 的客製化服务，无需额外费用。

目录

第一章执行摘要

第二章全球客服中心分析市场：市场动态

  • 简介、背景、分类
  • 供应链
  • 产业驱动因素与挑战

第三章 2018-2030年市场趋势及预测分析

  • 宏观经济趋势（2018-2023）与预测（2024-2030）
  • 全球客服中心分析市场趋势（2018-2023）与预测（2024-2030）
  • 全球客服中心分析市场（按组成部分）
    • 解决方案
    • 服务
  • 按部署模型分類的全球客服中心分析市场
    • 本地
    • 云
  • 按最终用途行业分類的全球客服中心分析市场
    • BFSI
    • 医疗保健
    • 零售与电子商务
    • 政府和教育
    • 资讯科技和电信
    • 旅行和招待
    • 其他的

第四章 2018-2030年区域市场趋势及预测分析

  • 全球客服中心分析市场（按地区）
  • 北美客服中心分析市场
  • 欧洲客服中心分析市场
  • 亚太联络客服中心分析市场
  • 其他地区的客服中心分析市场

第五章 竞争分析

  • 产品系列分析
  • 营运整合
  • 波特五力分析

第六章 成长机会与策略分析

  • 成长机会分析
    • 全球客服中心分析市场成长机会（按组成部分）
    • 按部署模型分類的全球客服中心分析市场成长机会
    • 最终用途产业的全球客服中心分析市场成长机会
    • 按地区分類的全球客服中心分析市场成长机会
  • 全球客服中心分析市场的新兴趋势
  • 战略分析
    • 新产品开发
    • 扩展全球客服中心分析市场的能力
    • 全球客服中心分析市场的合併、收购和合资企业
    • 认证和许可

第七章主要企业概况

  • Mitel Networks Corporation
  • Genpact Limiteds
  • Avaya
  • Genesys
  • Talkdesk
  • SAP
  • Oracle Corporation
  • CallMiner
  • 8x8
  • Nice
简介目录

Contact Center Analytics Trends and Forecast

The future of the global contact center analytics market looks promising with opportunities in the BFSI, healthcare, retail and e-commerce, government and education, IT and telecom, and travel and hospitality markets. The global contact center analytics market is expected to reach an estimated $3.4 billion by 2030 with a CAGR of 11.3% from 2024 to 2030. The major drivers for this market are adoption of new age technologies such as artificial intelligence (AI), machine learning (ML), speech analytics, and text analytics, improved customer experience management solutions are in high demand, and growing utilisation of cloud-based contact centre software.

A more than 150-page report is developed to help in your business decisions.

Contact Center Analytics by Segment

The study includes a forecast for the global contact center analytics by component, deployment model, end use industry, and region.

Contact Center Analytics Market by Component [Shipment Analysis by Value from 2018 to 2030]:

  • Solution
  • Services

Contact Center Analytics Market by Deployment Model [Shipment Analysis by Value from 2018 to 2030]:

  • On-premise
  • Cloud

Contact Center Analytics Market by End Use Industry [Shipment Analysis by Value from 2018 to 2030]:

  • BFSI
  • Healthcare
  • Retail and E-Commerce
  • Government and Education
  • IT and Telecom
  • Travel and hospitality
  • Others

Contact Center Analytics Market by Region [Shipment Analysis by Value from 2018 to 2030]:

  • North America
  • Europe
  • Asia Pacific
  • The Rest of the World

List of Contact Center Analytics Companies

Companies in the market compete on the basis of product quality offered. Major players in this market focus on expanding their manufacturing facilities, R&D investments, infrastructural development, and leverage integration opportunities across the value chain. With these strategies contact center analytics companies cater increasing demand, ensure competitive effectiveness, develop innovative products & technologies, reduce production costs, and expand their customer base. Some of the contact center analytics companies profiled in this report include-

  • Mitel Networks Corporation
  • Genpact Limiteds
  • Avaya
  • Genesys
  • Talkdesk
  • Sap
  • Oracle Corporation
  • Callminer
  • 8X8
  • Nice

Contact Center Analytics Market Insights

Lucintel forecasts that solution is expected to witness highest growth over the forecast period due to the development in advanced contact center technology adoption and the usage of social media platforms.

APAC is expected to witness highest growth over the forecast period due to growth of cloud-based contact center analytics solutions, globalization, economic transformation, and digitalization

Features of the Global Contact Center Analytics Market

Market Size Estimates: Contact center analytics market size estimation in terms of value ($B).

Trend and Forecast Analysis: Market trends (2018 to 2023) and forecast (2024 to 2030) by various segments and regions.

Segmentation Analysis: Contact center analytics market size by component, deployment model, end use industry, and region in terms of value ($B).

Regional Analysis: Contact center analytics market breakdown by North America, Europe, Asia Pacific, and Rest of the World.

Growth Opportunities: Analysis of growth opportunities in different component, deployment model, end use industry, and regions for the contact center analytics market.

Strategic Analysis: This includes M&A, new product development, and competitive landscape of the contact center analytics market.

Analysis of competitive intensity of the industry based on Porter's Five Forces model.

FAQ

Q.1 What is the contact center analytics market size?

Answer: The global contact center analytics market is expected to reach an estimated $3.4 billion by 2030.

Q.2 What is the growth forecast for contact center analytics market?

Answer: The global contact center analytics market is expected to grow with a CAGR of 11.3% from 2024 to 2030.

Q.3 What are the major drivers influencing the growth of the contact center analytics market?

Answer: The major drivers for this market are adoption of new age technologies such as artificial intelligence (AI), machine learning (ML), speech analytics, and text analytics, improved customer experience management solutions are in high demand, and growing utilisation of cloud-based contact centre software

Q4. What are the major segments for contact center analytics market?

Answer: The future of the contact center analytics market looks promising with opportunities in the BFSI, healthcare, retail and e-commerce, government and education, IT and telecom, and travel and hospitality markets.

Q5. Who are the key contact center analytics market companies?

Answer: Some of the key contact center analytics companies are as follows:

  • Mitel Networks Corporation
  • Genpact Limiteds
  • Avaya
  • Genesys
  • Talkdesk
  • SAP
  • Oracle Corporation
  • CallMiner
  • 8x8
  • Nice

Q6. Which contact center analytics market segment will be the largest in future?

Answer: Lucintel forecasts that solution is expected to witness highest growth over the forecast period.

Q7. In contact center analytics market, which region is expected to be the largest in next 5 years?

Answer: APAC is expected to witness highest growth over the forecast period.

Q.8 Do we receive customization in this report?

Answer: Yes, Lucintel provides 10% customization without any additional cost.

This report answers following 11 key questions:

  • Q.1. What are some of the most promising, high-growth opportunities for the contact center analytics market by component (solution and services), deployment model (on-premise and cloud), end use industry (BFSI, healthcare, retail and e-commerce, government and education, IT and telecom, travel and hospitality, and others), and region (North America, Europe, Asia Pacific, and the Rest of the World)?
  • Q.2. Which segments will grow at a faster pace and why?
  • Q.3. Which region will grow at a faster pace and why?
  • Q.4. What are the key factors affecting market dynamics? What are the key challenges and business risks in this market?
  • Q.5. What are the business risks and competitive threats in this market?
  • Q.6. What are the emerging trends in this market and the reasons behind them?
  • Q.7. What are some of the changing demands of customers in the market?
  • Q.8. What are the new developments in the market? Which companies are leading these developments?
  • Q.9. Who are the major players in this market? What strategic initiatives are key players pursuing for business growth?
  • Q.10. What are some of the competing products in this market and how big of a threat do they pose for loss of market share by material or product substitution?
  • Q.11. What M&A activity has occurred in the last 5 years and what has its impact been on the industry?

Table of Contents

1. Executive Summary

2. Global Contact Center Analytics Market : Market Dynamics

  • 2.1: Introduction, Background, and Classifications
  • 2.2: Supply Chain
  • 2.3: Industry Drivers and Challenges

3. Market Trends and Forecast Analysis from 2018 to 2030

  • 3.1. Macroeconomic Trends (2018-2023) and Forecast (2024-2030)
  • 3.2. Global Contact Center Analytics Market Trends (2018-2023) and Forecast (2024-2030)
  • 3.3: Global Contact Center Analytics Market by Component
    • 3.3.1: Solution
    • 3.3.2: Services
  • 3.4: Global Contact Center Analytics Market by Deployment Model
    • 3.4.1: On-premise
    • 3.4.2: Cloud
  • 3.5: Global Contact Center Analytics Market by End Use Industry
    • 3.5.1: BFSI
    • 3.5.2: Healthcare
    • 3.5.3: Retail and E-Commerce
    • 3.5.4: Government and Education
    • 3.5.5: IT and Telecom
    • 3.5.6: Travel and hospitality
    • 3.5.7: Others

4. Market Trends and Forecast Analysis by Region from 2018 to 2030

  • 4.1: Global Contact Center Analytics Market by Region
  • 4.2: North American Contact Center Analytics Market
    • 4.2.2: North American Contact Center Analytics Market by End Use Industry: BFSI, Healthcare, Retail and E-Commerce, Government and Education, IT and Telecom,Travel and hospitality, and Others
  • 4.3: European Contact Center Analytics Market
    • 4.3.1: European Contact Center Analytics Market by Component: Solution and Services
    • 4.3.2: European Contact Center Analytics Market by End Use Industry: BFSI, Healthcare, Retail and E-Commerce, Government and Education, IT and Telecom,Travel and hospitality, and Others
  • 4.4: APAC Contact Center Analytics Market
    • 4.4.1: APAC Contact Center Analytics Market by Component: Solution and Services
    • 4.4.2: APAC Contact Center Analytics Market by End Use Industry: BFSI, Healthcare, Retail and E-Commerce, Government and Education, IT and Telecom,Travel and hospitality, and Others
  • 4.5: ROW Contact Center Analytics Market
    • 4.5.1: ROW Contact Center Analytics Market by Component: Solution and Services
    • 4.5.2: ROW Contact Center Analytics Market by End Use Industry: BFSI, Healthcare, Retail and E-Commerce, Government and Education, IT and Telecom,Travel and hospitality, and Others

5. Competitor Analysis

  • 5.1: Product Portfolio Analysis
  • 5.2: Operational Integration
  • 5.3: Porter's Five Forces Analysis

6. Growth Opportunities and Strategic Analysis

  • 6.1: Growth Opportunity Analysis
    • 6.1.1: Growth Opportunities for the Global Contact Center Analytics Market by Component
    • 6.1.2: Growth Opportunities for the Global Contact Center Analytics Market by Deployment Model
    • 6.1.3: Growth Opportunities for the Global Contact Center Analytics Market by End Use Industry
    • 6.1.4: Growth Opportunities for the Global Contact Center Analytics Market by Region
  • 6.2: Emerging Trends in the Global Contact Center Analytics Market
  • 6.3: Strategic Analysis
    • 6.3.1: New Product Development
    • 6.3.2: Capacity Expansion of the Global Contact Center Analytics Market
    • 6.3.3: Mergers, Acquisitions, and Joint Ventures in the Global Contact Center Analytics Market
    • 6.3.4: Certification and Licensing

7. Company Profiles of Leading Players

  • 7.1: Mitel Networks Corporation
  • 7.2: Genpact Limiteds
  • 7.3: Avaya
  • 7.4: Genesys
  • 7.5: Talkdesk
  • 7.6: SAP
  • 7.7: Oracle Corporation
  • 7.8: CallMiner
  • 7.9: 8x8
  • 7.10: Nice