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封面
市场调查报告书
商品编码
1417143

云端客服中心市场报告：2030 年趋势、预测与竞争分析

Cloud-Based Contact Center Market Report: Trends, Forecast and Competitive Analysis to 2030
出版日期: | 出版商: Lucintel | 英文 150 - page report | 商品交期: 3个工作天内

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简介目录

基于云端的客服中心的趋势和预测

2030年，全球云端客服中心市场预计将达到535亿美元，2024年至2030年的复合年增长率为18.0%。该市场的主要驱动因素是对基于云端的解决方案的兴趣日益浓厚、云端客服中心的快速部署以及较低的资本成本。 BFSI、电讯、IT 和 ITES、政府和公共部门、零售和消费品、製造、能源和公共产业、媒体和娱乐、医疗保健和生命科学市场充满机会，市场前景广阔。

云端客服中心市场洞察

我们预计服务领域将在预测期内实现最高成长。

在这个市场中，BFSI 将继续成为最大的细分市场。

预计亚太地区在预测期内将出现最高成长。

常问问题

Q.1 云端客服中心的市场规模有多大？

A1. 至2030年，全球云端客服中心市场预计将达到535亿美元。

Q.2 云端的客服中心市场的成长预测如何？

A2. 2024年至2030年，全球云端客服中心市场预计将以18.0%的复合年增长率成长。

Q.3 影响云端客服中心市场成长的主要因素有哪些？

A3. 该市场的主要驱动力是对云端基础的解决方案的兴趣不断增加、云端客服中心的更快采用以及资本成本的降低。

Q4.市场的主要细分市场是什么？

A4. 云端客服中心市场的未来是由 BFSI、电讯、IT 和 ITES、政府和公共部门、零售和消费品、製造、能源和公共产业、媒体和娱乐、医疗保健和生命科学市场的机会推动的。看起来很有前途。

Q5.市场上主要企业有哪些？

A5. 主要的云端客服中心公司如下。

  • NICE
  • Genesys
  • Five9
  • Vonage
  • Talkdesk
  • 8x8
  • Cisco
  • Avaya
  • Serenova
  • Content Guru

Q6.未来最大的细分市场是什么？

A6.我们预计服务领域将在预测期内达到最高成长。

Q7. 未来五年预计哪个地区将成为最大的市场？

A7. 预计亚太地区在预测期内将出现最高成长。

Q8. 可以客製化报告吗？

A8. 是的，Lucintel 提供 10% 的客製化服务，无需额外付费。

目录

第一章执行摘要

第二章 全球云端客服中心市场：市场动态

  • 简介、背景、分类
  • 供应链
  • 产业驱动因素与挑战

第三章 市场趋势及预测分析（2018-2030）

  • 宏观经济趋势（2018-2023）与预测（2024-2030）
  • 全球云端客服中心市场趋势（2018-2023）与预测（2024-2030）
  • 全球云端客服中心市场：按组成部分
    • 解决方案
    • 服务
  • 全球云端客服中心市场：按部署型态
    • 民众
    • 私有云端
  • 全球云端客服中心市场：依最终用途产业
    • BFSI
    • 电讯
    • IT・ITES
    • 政府/公共部门
    • 零售/消费品
    • 製造业
    • 能源/公共工程
    • 媒体娱乐
    • 医疗保健/生命科学

第四章市场趋势与预测分析：按地区（2018-2030）

  • 全球云端客服中心市场：按地区划分
  • 北美洲
  • 欧洲
  • 亚太地区
  • 其他地区

第五章 竞争分析

  • 产品系列分析
  • 营运整合
  • 波特五力分析

第六章 成长机会与策略分析

  • 成长机会分析
    • 按成分
    • 依部署型态
    • 按最终用途行业
    • 按地区
  • 全球云端客服中心市场新趋势
  • 战略分析
    • 新产品开发
    • 扩大全球云端客服中心市场容量
    • 全球云端客服中心市场的併购与合资
    • 认证和许可

第七章主要企业概况

  • NICE
  • Genesys
  • Five9
  • Vonage
  • Talkdesk
  • 8x8
  • Cisco
  • Avaya
  • Serenova
  • Content Guru
简介目录

Cloud-Based Contact Center Trends and Forecast

The future of the global cloud-based contact center market looks promising with opportunities in the BFSI, telecommunications, IT and ITES, government and public sector, retail and consumer goods, manufacturing, energies and utilities, media and entertainment, and healthcare and lifesciences markets. The global cloud-based contact center market is expected to reach an estimated $53.5 billion by 2030 with a CAGR of 18.0% from 2024 to 2030. The major drivers for this market are growing interest in cloud-based solutions and faster cloud contact center deployment and lower capital costs.

A more than 150-page report is developed to help in your business decisions.

Cloud-Based Contact Center by Segment

The study includes a forecast for the global cloud-based contact center by component, deployment mode, end use industry, technology, and region.

Cloud-Based Contact Center Market by Component [Shipment Analysis by Value from 2018 to 2030]:

  • Solutions
  • Services

Cloud-Based Contact Center Market by Deployment Mode [Shipment Analysis by Value from 2018 to 2030]:

  • Public
  • Private Cloud

Cloud-Based Contact Center Market by End Use Industry [Shipment Analysis by Value from 2018 to 2030]:

  • BFSI
  • Telecommunications
  • IT and Ites
  • Government and Public Sector
  • Retail and Consumer Goods
  • Manufacturing
  • Energy and Utilities
  • Media and Entertainment
  • Healthcare and Life Sciences
  • Others

Cloud-Based Contact Center Market by Region [Shipment Analysis by Value from 2018 to 2030]:

  • North America
  • Europe
  • Asia Pacific
  • The Rest of the World

List of Cloud-Based Contact Center Companies

Companies in the market compete on the basis of product quality offered. Major players in this market focus on expanding their manufacturing facilities, R&D investments, infrastructural development, and leverage integration opportunities across the value chain. With these strategies cloud-based contact center companies cater increasing demand, ensure competitive effectiveness, develop innovative products & technologies, reduce production costs, and expand their customer base. Some of the cloud-based contact center companies profiled in this report include-

  • NICE
  • Genesys
  • Five9
  • Vonage
  • Talkdesk
  • 8X8
  • Cisco
  • Avaya
  • Serenova
  • Content Guru

Cloud-Based Contact Center Market Insights

Lucintel forecasts that services is expected to witness highest growth over the forecast period.

Within this market, BFSI will remain the largest segment .

APAC is expected to witness highest growth over the forecast period.

Features of the Global Cloud-Based Contact Center Market

Market Size Estimates: Cloud-based contact center market size estimation in terms of value ($B).

Trend and Forecast Analysis: Market trends (2018 to 2023) and forecast (2024 to 2030) by various segments and regions.

Segmentation Analysis: Cloud-based contact center market size by component, deployment mode, end use industry, and region in terms of value ($B).

Regional Analysis: Cloud-based contact center market breakdown by North America, Europe, Asia Pacific, and Rest of the World.

Growth Opportunities: Analysis of growth opportunities in different component, deployment mode, end use industry, and regions for the cloud-based contact center market.

Strategic Analysis: This includes M&A, new product development, and competitive landscape of the cloud-based contact center market.

Analysis of competitive intensity of the industry based on Porter's Five Forces model.

FAQ

Q.1 What is the cloud-based contact center market size?

Answer: The global cloud-based contact center market is expected to reach an estimated $53.5 billion by 2030.

Q.2 What is the growth forecast for cloud-based contact center market?

Answer: The global cloud-based contact center market is expected to grow with a cagr of 18.0% from 2024 to 2030.

Q.3 What are the major drivers influencing the growth of the cloud-based contact center market?

Answer: The major drivers for this market are growing interest in cloud-based solutions and faster cloud contact center deployment and lower capital costs.

Q4. What are the major segments for cloud-based contact center market?

Answer: The future of the cloud-based contact center market looks promising with opportunities in the BFSI, telecommunications, IT and ITES, government and public sector, retail and consumer goods, manufacturing, energies and utilities, media and entertainment, and healthcare and lifesciences market.

Q5. Who are the key cloud-based contact center market companies?

Answer: Some of the key cloud-based contact center companies are as follows.

  • NICE
  • Genesys
  • Five9
  • Vonage
  • Talkdesk
  • 8x8
  • Cisco
  • Avaya
  • Serenova
  • Content Guru

Q6. Which cloud-based contact center market segment will be the largest in future?

Answer: Lucintel forecasts that services is expected to witness highest growth over the forecast period.

Q7. In cloud-based contact center market, which region is expected to be the largest in next 5 years?

Answer: APAC is expected to witness highest growth over the forecast period.

Q.8 Do we receive customization in this report?

Answer: Yes, Lucintel provides 10% customization without any additional cost.

This report answers following 11 key questions:

  • Q.1. What are some of the most promising, high-growth opportunities for the cloud-based contact center market by component (solutions and services), deployment mode (public and private cloud), end use industry (BFSI, telecommunications, IT and ITES, government and public sector, retail and consumer goods, manufacturing, energies and utilities, media and entertainment, and healthcare and lifesciences), and region (North America, Europe, Asia Pacific, and the Rest of the World)?
  • Q.2. Which segments will grow at a faster pace and why?
  • Q.3. Which region will grow at a faster pace and why?
  • Q.4. What are the key factors affecting market dynamics? What are the key challenges and business risks in this market?
  • Q.5. What are the business risks and competitive threats in this market?
  • Q.6. What are the emerging trends in this market and the reasons behind them?
  • Q.7. What are some of the changing demands of customers in the market?
  • Q.8. What are the new developments in the market? Which companies are leading these developments?
  • Q.9. Who are the major players in this market? What strategic initiatives are key players pursuing for business growth?
  • Q.10. What are some of the competing products in this market and how big of a threat do they pose for loss of market share by material or product substitution?
  • Q.11. What M&A activity has occurred in the last 5 years and what has its impact been on the industry?

Table of Contents

1. Executive Summary

2. Global Cloud-Based Contact Center Market : Market Dynamics

  • 2.1: Introduction, Background, and Classifications
  • 2.2: Supply Chain
  • 2.3: Industry Drivers and Challenges

3. Market Trends and Forecast Analysis from 2018 to 2030

  • 3.1. Macroeconomic Trends (2018-2023) and Forecast (2024-2030)
  • 3.2. Global Cloud-Based Contact Center Market Trends (2018-2023) and Forecast (2024-2030)
  • 3.3: Global Cloud-Based Contact Center Market by Component
    • 3.3.1: Solutions
    • 3.3.2: Services
  • 3.4: Global Cloud-Based Contact Center Market by Deployment Mode
    • 3.4.1: Public
    • 3.4.2: Private Cloud
  • 3.5: Global Cloud-Based Contact Center Market by End Use Industry
    • 3.5.1: BFSI
    • 3.5.2: Telecommunications
    • 3.5.3: IT and Ites
    • 3.5.4: Government and Public Sector
    • 3.5.5: Retail and Consumer Goods
    • 3.5.6: Manufacturing
    • 3.5.7: Energy and Utilities
    • 3.5.8: Media and Entertainment
    • 3.5.9: Healthcare and Life Sciences

4. Market Trends and Forecast Analysis by Region from 2018 to 2030

  • 4.1: Global Cloud-Based Contact Center Market by Region
  • 4.2: North American Cloud-Based Contact Center Market
    • 4.2.2: North American Cloud-Based Contact Center Market by End Use Industry: BFSI, Telecommunications, IT and ITES, Government and Public Sector, Retail and Consumer Goods, Manufacturing, Energies and Utilities, Media and Entertainment, and Healthcare and Lifesciences
  • 4.3: European Cloud-Based Contact Center Market
    • 4.3.1: European Cloud-Based Contact Center Market by Component: Solutions and Services
    • 4.3.2: European Cloud-Based Contact Center Market by End Use Industry: BFSI, Telecommunications, IT and ITES, Government and Public Sector, Retail and Consumer Goods, Manufacturing, Energies and Utilities, Media and Entertainment, and Healthcare and Lifesciences
  • 4.4: APAC Cloud-Based Contact Center Market
    • 4.4.1: APAC Cloud-Based Contact Center Market by Component: Solutions and Services
    • 4.4.2: APAC Cloud-Based Contact Center Market by End Use Industry: BFSI, Telecommunications, IT and ITES, Government and Public Sector, Retail and Consumer Goods, Manufacturing, Energies and Utilities, Media and Entertainment, and Healthcare and Lifesciences
  • 4.5: ROW Cloud-Based Contact Center Market
    • 4.5.1: ROW Cloud-Based Contact Center Market by Component: Solutions and Services
    • 4.5.2: ROW Cloud-Based Contact Center Market by End Use Industry: BFSI, Telecommunications, IT and ITES, Government and Public Sector, Retail and Consumer Goods, Manufacturing, Energies and Utilities, Media and Entertainment, and Healthcare and Lifesciences

5. Competitor Analysis

  • 5.1: Product Portfolio Analysis
  • 5.2: Operational Integration
  • 5.3: Porter's Five Forces Analysis

6. Growth Opportunities and Strategic Analysis

  • 6.1: Growth Opportunity Analysis
    • 6.1.1: Growth Opportunities for the Global Cloud-Based Contact Center Market by Component
    • 6.1.2: Growth Opportunities for the Global Cloud-Based Contact Center Market by Deployment Mode
    • 6.1.3: Growth Opportunities for the Global Cloud-Based Contact Center Market by End Use Industry
    • 6.1.4: Growth Opportunities for the Global Cloud-Based Contact Center Market by Region
  • 6.2: Emerging Trends in the Global Cloud-Based Contact Center Market
  • 6.3: Strategic Analysis
    • 6.3.1: New Product Development
    • 6.3.2: Capacity Expansion of the Global Cloud-Based Contact Center Market
    • 6.3.3: Mergers, Acquisitions, and Joint Ventures in the Global Cloud-Based Contact Center Market
    • 6.3.4: Certification and Licensing

7. Company Profiles of Leading Players

  • 7.1: NICE
  • 7.2: Genesys
  • 7.3: Five9
  • 7.4: Vonage
  • 7.5: Talkdesk
  • 7.6: 8x8
  • 7.7: Cisco
  • 7.8: Avaya
  • 7.9: Serenova
  • 7.10: Content Guru