人工智慧自助服务终端市场报告：2031 年趋势、预测与竞争分析

全球人工智慧自助服务终端市场前景光明，在零售、餐饮和饭店市场都蕴藏着巨大机会。预计 2025 年至 2031 年期间，全球人工智慧自助服务终端市场将以 14.7% 的复合年增长率成长。该市场的主要驱动力是零售和餐旅服务业对自助服务解决方案的需求不断增长、人工智慧技术的成长以增强自助服务终端的功能和客户互动，以及越来越多地采用人工智慧自助服务终端来提高客户服务效率并降低营运成本。

• Lucintel 预测，根据类型，自助报到亭在预测期内将出现高速成长。
• 从用途来看，零售仍然是一个很大的领域。
• 按地区划分，预计亚太地区将在预测期内经历最高成长。

人工智慧自助服务终端市场的策略性成长机会

人工智慧自助服务终端市场在关键应用领域展现出多项策略成长机会。这些机会反映了自助服务终端在各个领域的应用日益广泛以及技术创新和发展的潜力。

• 改善零售和客户体验：人工智慧自助服务终端透过个人化建议、自助结帐系统解决方案和互动式显示器增强客户体验，为零售业提供了巨大的机会。这些资讯亭使零售商能够简化业务、提高客户参与并推动销售。
• 医疗保健和病患服务：在医疗保健领域，支援人工智慧的资讯亭可以透过提供自助登记、健康监测和资讯传播来改变病患服务。此类自助服务终端提高了医疗保健环境的效率、减少了等待时间、改善了患者体验并有助于提供更好的医疗保健服务。
• 公共交通和售票：支援人工智慧的资讯亭也正在扩展到公共交通领域，用于票务、资讯和调度。它为乘客提供了一种便捷高效的方式来购买车票、获取即时更新和导航交通系统，从而改善了他们的整体旅行体验。
• 教育与互动学习：在教育领域，支援人工智慧的资讯亭可以支援互动学习和管理业务。它提供互动课程、数位评估和学生支援服务的机会，以增强教育体验并简化学校运作。
• 金融服务与业务：人工智慧自助服务终端正应用于金融服务和业务，提供帐户管理、交易处理和客户支援等服务。此类自助服务终端提高了金融领域的可近性、降低了营运成本并增加了客户的便利性。

这些策略性成长机会凸显了人工智慧自助服务终端在各领域的多元应用。透过增强客户体验、提高业务效率和扩大服务范围，这些机会将推动人工智慧自助服务终端市场的持续成长和创新。

人工智慧自助服务终端市场驱动因素与挑战

人工智慧自助服务终端市场受到多种主要因素和挑战的影响，这些因素和挑战将影响其成长和发展。了解这些因素对于驾驭不断变化的市场格局至关重要。

推动人工智慧自助服务终端市场发展的因素包括：

• 技术进步：人工智慧、机器学习和感测器技术的进步正在推动人工智慧自助服务终端的发展。这些技术创新使得自助服务终端更加时尚、功能更加丰富、功能增强，进而提高了使用者体验和业务效率。
• 自动化需求不断增长：各行业对自动化的需求不断增长是人工智慧自助服务终端发展的关键驱动力。企业和公共组织正在寻求实现客户服务、票务和资讯传播等流程的自动化，以提高效率并降低营运成本。
• 更重视客户体验：人们越来越重视透过互动和个人化服务来改善客户体验。支援人工智慧的资讯亭提供个人化建议、即时帮助和直觉式介面等功能，有助于提高客户满意度和参与度。
• 数付款解决方案的兴起：数位付款解决方案和非接触式交易的兴起正在推动人工智慧自助服务终端的采用。这些自助服务终端促进了安全和高效的付款流程，支持了无现金交易日益增长的趋势并提高了客户的便利性。
• 智慧城市和物联网整合的成长：智慧城市和物联网整合的成长为支援人工智慧的资讯亭创造了新的机会。与其他智慧型设备和系统连接的资讯亭有助于智慧城市环境的发展并改善公共服务和基础设施。

人工智慧自助服务终端市场面临的挑战包括：

• 隐私和资料安全问题：隐私和资料安全问题是人工智慧自助服务终端面临的主要挑战。确保使用者资料的保护和遵守资料保护条例需要强而有力的安全措施和透明的资料处理实务。
• 部署成本高：部署和维护支援人工智慧的资讯亭的相关成本可能会成为采用的障碍。在评估这些解决方案的成本效益时，公司和机构必须考虑初始投资、持续维护和升级的可能性。
• 与遗留系统的整合：将支援人工智慧的资讯亭与现有的遗留系统和基础设施整合可能很复杂。确保与现有技术的兼容性并确保无缝操作需要仔细的规划和技术专长，这可能会延迟采用。

目录

第一章执行摘要

第二章 全球人工智慧自助服务终端市场：市场动态

• 简介、背景和分类
• 供应链
• 产业驱动因素与挑战

第 3 章 2019 年至 2031 年的市场趋势与预测分析

• 宏观经济趋势（2019-2024）及预测（2025-2031）
• 全球人工智慧自助服务终端市场趋势（2019-2024 年）及预测（2025-2031 年）
• 全球人工智慧自助服务终端市场（按类型）
  • 自助报到亭
  • 自助点餐亭
  • 其他的
• 全球人工智慧自助服务终端市场（按应用）
  • 零售
  • 餐饮款待
  • 其他的

第四章2019年至2031年区域市场趋势与预测分析

• 人工智慧自助服务终端市场（按区域）
• 北美人工智慧自助服务终端市场
• 欧洲人工智慧自助服务终端市场
• 亚太地区人工智慧自助服务终端市场
• 世界其他地区人工智慧自助服务终端市场

第五章 竞争分析

• 产品系列分析
• 营运整合
• 波特五力分析

第六章 成长机会与策略分析

• 成长机会分析
  • 全球人工智慧自助服务终端市场成长机会（按类型）
  • 全球人工智慧自助服务终端市场成长机会（按应用划分）
  • 全球人工智慧自助服务终端市场成长机会（按地区）
• 全球人工智慧自助服务终端市场的新趋势
• 战略分析
  • 新产品开发
  • 全球人工智慧自助服务终端市场容量扩张
  • 全球人工智慧自助服务终端市场的合併、收购和合资企业
  • 认证和许可

第七章主要企业简介

• NEC
• Advantech
• Elenium
• Now Cuisine
• Kiosk Information Systems

The future of the global AI-enabled kiosk market looks promising with opportunities in the retail and restaurants & hospitality markets. The global AI-enabled kiosk market is expected to grow with a CAGR of 14.7% from 2025 to 2031. The major drivers for this market are an increase in demand for self-service solutions in retail and hospitality sectors, growth of AI technologies enhancing kiosk functionality and customer interaction, and rising adoption of AI-enabled kiosks for efficiency in customer service and operational cost reduction.

• Lucintel forecasts that, within the type category, check-in kiosk is expected to witness higher growth over the forecast period.
• Within the application category, retail will remain the larger segment.
• In terms of regions, APAC is expected to witness the highest growth over the forecast period.

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Emerging Trends in the AI-Enabled Kiosk Market

The AI-enabled kiosk market is shaped by several emerging trends that reflect advancements in technology and evolving consumer expectations. These trends drive innovation and transform the application of kiosks across various sectors.

• Enhanced Personalization: AI-enabled kiosks increasingly use machine learning algorithms to provide personalized experiences. By analyzing user data and behavior, these kiosks offer tailored recommendations, promotions, and services, improving customer satisfaction and engagement. Enhanced personalization helps businesses better meet individual customer needs and preferences.
• Integration with Mobile and Cloud Technologies: The integration of AI-enabled kiosks with mobile and cloud technologies is a growing trend. This integration allows seamless data synchronization, remote management, and real-time updates. It also enables customers to interact with kiosks via smartphones, making the user experience more convenient and efficient.
• Advanced Biometrics: AI-enabled kiosks are adopting advanced biometric technologies such as facial recognition and fingerprint scanning. These biometric systems enhance security and streamline user authentication processes, reducing the need for physical interactions and improving transaction and service efficiency.
• Multi-Language and Multi-Region Support: To cater to diverse user bases, AI-enabled kiosks increasingly incorporate multi-language and multi-region support. This trend allows kiosks to provide services and information in various languages and adapt to regional preferences, making them more accessible and user-friendly in global markets.
• AI-Driven Predictive Analytics: AI-driven predictive analytics is becoming a key feature in AI-enabled kiosks. By analyzing data trends and user behavior, these kiosks can anticipate customer needs, optimize inventory management, and improve service delivery. Predictive analytics helps businesses make data-driven decisions and enhance operational efficiency.

These trends are reshaping the AI-enabled kiosk market by enhancing personalization, integrating with emerging technologies, and improving user interactions. They drive innovation and expand the functionality of kiosks, making them more versatile and efficient in meeting the needs of diverse user groups and industries.

Recent Developments in the AI-Enabled Kiosk Market

Recent developments in the AI-enabled kiosk market reflect significant advancements in technology and application, highlighting the evolving capabilities and increasing adoption of AI-driven solutions.

• Deployment of Contactless Solutions: The rise of contactless technology in AI-enabled kiosks is a major development. Kiosks now feature touchless interfaces, such as voice commands and gesture recognition, to minimize physical contact and enhance hygiene. This development has become particularly relevant in the context of health and safety concerns, providing a safer user experience.
• Introduction of AI-Powered Customer Service: AI-powered customer service is a notable development, with kiosks now offering advanced features such as virtual assistants and chatbots. These AI systems handle customer inquiries, provide real-time support, and automate various service processes, improving efficiency and customer satisfaction.
• Enhanced Data Analytics Capabilities: AI-enabled kiosks now incorporate sophisticated data analytics to track and analyze user interactions, preferences, and behavior. This development allows businesses to gain valuable insights, optimize operations, and tailor services to meet customer needs more effectively.
• Integration with IoT Devices: The integration of AI-enabled kiosks with Internet of Things (IoT) devices is advancing the functionality of these systems. IoT integration enables kiosks to connect with other smart devices, such as sensors and cameras, to provide enhanced services, monitor conditions, and improve overall system performance.
• Expansion into New Sectors: AI-enabled kiosks are expanding into new sectors beyond traditional retail and public services. Applications in healthcare, education, and transportation are becoming more prevalent, with kiosks offering services such as telemedicine, interactive learning, and ticketing solutions. This expansion demonstrates the versatility and growing relevance of AI-enabled kiosks.

These developments highlight the ongoing evolution of AI-enabled kiosks, driven by advancements in technology and increasing demand for efficient, user-friendly solutions. The integration of contactless interfaces, AI-powered services, and data analytics is enhancing the functionality and application of kiosks across various sectors.

Strategic Growth Opportunities for AI-Enabled Kiosk Market

The AI-enabled kiosk market presents several strategic growth opportunities across key applications. These opportunities reflect the expanding use of kiosks in various sectors and the potential for innovation and development.

• Retail and Customer Experience Enhancement: AI-enabled kiosks offer significant opportunities in retail by enhancing customer experiences through personalized recommendations, self-checkout solutions, and interactive displays. Retailers can leverage these kiosks to streamline operations, increase customer engagement, and drive sales.
• Healthcare and Patient Services: In healthcare, AI-enabled kiosks can transform patient services by providing self-check-in, health monitoring, and information dissemination. These kiosks improve efficiency in healthcare settings, reduce wait times, and enhance patient experience, contributing to better healthcare delivery.
• Public Transportation and Ticketing: AI-enabled kiosks are expanding into public transportation for ticketing, information, and scheduling. They provide a convenient and efficient way for passengers to purchase tickets, access real-time updates, and navigate transportation systems, improving the overall travel experience.
• Education and Interactive Learning: In education, AI-enabled kiosks can support interactive learning and administrative tasks. They offer opportunities for interactive lessons, digital assessments, and student support services, enhancing the educational experience and streamlining school operations.
• Financial Services and Banking: AI-enabled kiosks are finding applications in financial services and banking by providing services such as account management, transaction processing, and customer support. These kiosks improve accessibility, reduce operational costs, and enhance customer convenience in the financial sector.

These strategic growth opportunities highlight the diverse applications of AI-enabled kiosks across various sectors. By enhancing customer experiences, improving operational efficiency, and expanding service offerings, these opportunities drive the continued growth and innovation in the AI-enabled kiosk market.

AI-Enabled Kiosk Market Driver and Challenges

The AI-enabled kiosk market is influenced by several key drivers and challenges that impact its growth and development. Understanding these factors is crucial for navigating the evolving market landscape.

The factors responsible for driving the AI-enabled kiosk market include:

• Technological Advancements: Advancements in AI, machine learning, and sensor technologies are driving the growth of AI-enabled kiosks. These innovations enable more sophisticated and versatile kiosks that offer enhanced functionalities, improving user experiences and operational efficiency.
• Increasing Demand for Automation: The growing demand for automation in various sectors is a significant driver for AI-enabled kiosks. Businesses and public institutions aim to automate processes such as customer service, ticketing, and information dissemination to increase efficiency and reduce operational costs.
• Rising Focus on Customer Experience: There is a growing focus on improving customer experience through interactive and personalized services. AI-enabled kiosks offer features such as personalized recommendations, real-time support, and intuitive interfaces, contributing to enhanced customer satisfaction and engagement.
• Expansion of Digital Payment Solutions: The expansion of digital payment solutions and contactless transactions is driving the adoption of AI-enabled kiosks. These kiosks facilitate secure and efficient payment processes, supporting the growing trend of cashless transactions and enhancing convenience for users.
• Growth of Smart Cities and IoT Integration: The growth of smart cities and IoT integration is creating new opportunities for AI-enabled kiosks. Kiosks that connect with other smart devices and systems contribute to the development of smart urban environments, improving public services and infrastructure.

Challenges in the AI-enabled kiosk market include:

• Privacy and Data Security Concerns: Privacy and data security concerns are significant challenges for AI-enabled kiosks. Ensuring the protection of user data and compliance with data protection regulations requires robust security measures and transparent data handling practices.
• High Implementation Costs: The costs associated with implementing and maintaining AI-enabled kiosks can be a barrier to adoption. Businesses and institutions must consider the initial investment, ongoing maintenance, and potential upgrades when evaluating the cost-effectiveness of these solutions.
• Integration with Legacy Systems: Integrating AI-enabled kiosks with existing legacy systems and infrastructure can be complex. Ensuring compatibility and seamless operation with established technologies requires careful planning and technical expertise, potentially slowing down implementation.

The drivers and challenges in the AI-enabled kiosk market highlight the dynamic nature of the industry. While technological advancements and growing demand for automation drive growth, concerns related to data security, implementation costs, and system integration must be addressed to ensure successful deployment and adoption.

List of AI-Enabled Kiosk Companies

Companies in the market compete based on product quality offered. Major players in this market focus on expanding their manufacturing facilities, R&D investments, infrastructural development, and leverage integration opportunities across the value chain. Through these strategies AI-enabled kiosk companies cater increasing demand, ensure competitive effectiveness, develop innovative products & technologies, reduce production costs, and expand their customer base. Some of the AI-enabled kiosk companies profiled in this report include-

• NEC
• Advantech
• Elenium
• Now Cuisine
• Kiosk Information Systems

AI-Enabled Kiosk by Segment

The study includes a forecast for the global AI-enabled kiosk market by type, application, and region.

AI-Enabled Kiosk Market by Type [Analysis by Value from 2019 to 2031]:

• Check-in Kiosks
• Self-order Kiosks
• Others

AI-Enabled Kiosk Market by Application [Analysis by Value from 2019 to 2031]:

• Retail
• Restaurants & Hospitality
• Others

AI-Enabled Kiosk Market by Region [Analysis by Value from 2019 to 2031]:

• North America
• Europe
• Asia Pacific
• The Rest of the World

Country Wise Outlook for the AI-Enabled Kiosk Market

The AI-enabled kiosk market is evolving rapidly as advancements in artificial intelligence and machine learning technologies enhance their capabilities. These kiosks are increasingly used across various sectors, including retail, healthcare, and transportation, to provide automated services, streamline operations, and improve customer experiences. Recent developments highlight significant progress in AI integration, user interaction, and application scope.

• United States: In the U.S., AI-enabled kiosks are being widely adopted in the retail and hospitality sectors. Companies like IBM and Intel are deploying kiosks with advanced AI features such as facial recognition, natural language processing, and predictive analytics. These kiosks are enhancing customer interactions by offering personalized recommendations, streamlining check-ins, and automating transactions. The focus is on improving customer experience and operational efficiency.
• China: China is a leader in the AI-enabled kiosk market, with extensive deployment in public spaces, retail, and healthcare. Companies like Alibaba and Huawei are integrating AI technologies into kiosks to provide services such as contactless payment, health monitoring, and interactive information services. The emphasis is on creating smart cities and improving public service efficiency through advanced AI functionalities.
• Germany: In Germany, AI-enabled kiosks are being utilized to improve public services and retail experiences. Companies such as Siemens are developing kiosks that incorporate AI for interactive customer service, ticketing, and information dissemination. The focus is on enhancing user experience while ensuring compliance with data protection regulations and integrating with existing infrastructure.
• India: India is witnessing growth in the AI-enabled kiosk market, particularly in urban centers and transportation hubs. Companies like TCS and Infosys are deploying kiosks for ticketing, information dissemination, and public service applications. These kiosks are equipped with AI to handle multiple languages, provide real-time information, and support large-scale operations, contributing to more efficient public and commercial services.
• Japan: In Japan, AI-enabled kiosks are becoming common in the retail and hospitality industries. Companies such as NEC and Panasonic are integrating AI for functions like automated checkouts, customer service, and personalized promotions. The focus is on enhancing customer satisfaction and operational efficiency through advanced AI-driven solutions that cater to diverse consumer needs.

Features of the Global AI-Enabled Kiosk Market

Market Size Estimates: Ai-enabled kiosk market size estimation in terms of value ($B).

Trend and Forecast Analysis: Market trends (2019 to 2024) and forecast (2025 to 2031) by various segments and regions.

Segmentation Analysis: Ai-enabled kiosk market size by type, application, and region in terms of value ($B).

Regional Analysis: Ai-enabled kiosk market breakdown by North America, Europe, Asia Pacific, and Rest of the World.

Growth Opportunities: Analysis of growth opportunities in different types, applications, and regions for the AI-enabled kiosk market.

Strategic Analysis: This includes M&A, new product development, and competitive landscape of the AI-enabled kiosk market.

Analysis of competitive intensity of the industry based on Porter's Five Forces model.

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This report answers following 11 key questions:

• Q.1. What are some of the most promising, high-growth opportunities for the AI-enabled kiosk market by type (check-in kiosks, self-order kiosks, and others), application (retail, restaurants & hospitality, and others), and region (North America, Europe, Asia Pacific, and the Rest of the World)?
• Q.2. Which segments will grow at a faster pace and why?
• Q.3. Which region will grow at a faster pace and why?
• Q.4. What are the key factors affecting market dynamics? What are the key challenges and business risks in this market?
• Q.5. What are the business risks and competitive threats in this market?
• Q.6. What are the emerging trends in this market and the reasons behind them?
• Q.7. What are some of the changing demands of customers in the market?
• Q.8. What are the new developments in the market? Which companies are leading these developments?
• Q.9. Who are the major players in this market? What strategic initiatives are key players pursuing for business growth?
• Q.10. What are some of the competing products in this market and how big of a threat do they pose for loss of market share by material or product substitution?
• Q.11. What M&A activity has occurred in the last 5 years and what has its impact been on the industry?

Table of Contents

1. Executive Summary

2. Global AI-Enabled Kiosk Market : Market Dynamics

• 2.1: Introduction, Background, and Classifications
• 2.2: Supply Chain
• 2.3: Industry Drivers and Challenges

3. Market Trends and Forecast Analysis from 2019 to 2031

• 3.1. Macroeconomic Trends (2019-2024) and Forecast (2025-2031)
• 3.2. Global AI-Enabled Kiosk Market Trends (2019-2024) and Forecast (2025-2031)
• 3.3: Global AI-Enabled Kiosk Market by Type
  • 3.3.1: Check-in Kiosks
  • 3.3.2: Self-order Kiosks
  • 3.3.3: Others
• 3.4: Global AI-Enabled Kiosk Market by Application
  • 3.4.1: Retail
  • 3.4.2: Restaurants & Hospitality
  • 3.4.3: Others

4. Market Trends and Forecast Analysis by Region from 2019 to 2031

• 4.1: Global AI-Enabled Kiosk Market by Region
• 4.2: North American AI-Enabled Kiosk Market
  • 4.2.1: North American Market by Type: Check-in Kiosks, Self-order Kiosks, and Others
  • 4.2.2: North American Market by Application: Retail, Restaurants & Hospitality, and Others
• 4.3: European AI-Enabled Kiosk Market
  • 4.3.1: European Market by Type: Check-in Kiosks, Self-order Kiosks, and Others
  • 4.3.2: European Market by Application: Retail, Restaurants & Hospitality, and Others
• 4.4: APAC AI-Enabled Kiosk Market
  • 4.4.1: APAC Market by Type: Check-in Kiosks, Self-order Kiosks, and Others
  • 4.4.2: APAC Market by Application: Retail, Restaurants & Hospitality, and Others
• 4.5: ROW AI-Enabled Kiosk Market
  • 4.5.1: ROW Market by Type: Check-in Kiosks, Self-order Kiosks, and Others
  • 4.5.2: ROW Market by Application: Retail, Restaurants & Hospitality, and Others

5. Competitor Analysis

• 5.1: Product Portfolio Analysis
• 5.2: Operational Integration
• 5.3: Porter's Five Forces Analysis

6. Growth Opportunities and Strategic Analysis

• 6.1: Growth Opportunity Analysis
  • 6.1.1: Growth Opportunities for the Global AI-Enabled Kiosk Market by Type
  • 6.1.2: Growth Opportunities for the Global AI-Enabled Kiosk Market by Application
  • 6.1.3: Growth Opportunities for the Global AI-Enabled Kiosk Market by Region
• 6.2: Emerging Trends in the Global AI-Enabled Kiosk Market
• 6.3: Strategic Analysis
  • 6.3.1: New Product Development
  • 6.3.2: Capacity Expansion of the Global AI-Enabled Kiosk Market
  • 6.3.3: Mergers, Acquisitions, and Joint Ventures in the Global AI-Enabled Kiosk Market
  • 6.3.4: Certification and Licensing

7. Company Profiles of Leading Players

• 7.1: NEC
• 7.2: Advantech
• 7.3: Elenium
• 7.4: Now Cuisine
• 7.5: Kiosk Information Systems