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全球 BPaaS 市场：按业务流程、部署模型、组织规模、产业和地区 - 预测（截至 2028 年）
市场调查报告书
商品编码
1446308

全球 BPaaS 市场：按业务流程、部署模型、组织规模、产业和地区 - 预测（截至 2028 年）

BPaaS Market by Business Process, Deployment Model, Organization Size, Vertical and Region - Global Forecast to 2028
出版日期: | 出版商: MarketsandMarkets | 英文 246 Pages | 订单完成后即时交付

价格
简介目录

BPaaS 市场规模预计将从 2023 年的 633 亿美元成长到 2028 年的 922 亿美元，预测期内复合年增长率为 8.0%。

随着组织越来越重视弹性和扩充性，BPaaS 已成为策略推动者，使他们能够适应不断变化的市场动态并实现永续成长。 BPaaS 模型的弹性和扩充性使公司能够适应不断变化的市场动态并相应地扩展其营运。

调查范围
调查年份 2018-2028
基准年 2022年
预测期 2023-2028
单元 金额（美元）
部分 业务流程/部署模式/组织规模/产业
目标区域 北美、欧洲、亚太地区、中东和非洲、拉丁美洲

按业务流程划分，采购、供应链管理和营运预计在预测期内将以第二高的复合年增长率成长。 BPaaS 市场正在透过云端基础的解决方案经历快速转型。这些业务流程透过在整个供应链生命週期中提供端到端支持，彻底改变了传统做法。从采购到库存管理、物流和履约，BPaaS 平台提供了一套可扩展且可自订的工具。这些解决方案利用人工智慧、机器学习和预测分析等 Wei 尖端技术，帮助您优化存量基准、简化供应商关係并提高业务效率。供应链资料的即时可见性可以实现敏捷决策，并能够快速回应市场波动和客户需求。此外，BPaaS 供应商提供灵活的部署模型，使企业能够无缝扩展业务，同时减少资本支出。透过在采购、供应链和营运中实施 BPaaS，公司可以透过提高成本效率、降低风险以及在不断发展的市场中推动创新的能力来获得竞争优势。

按产业划分，医疗保健和生命科学产业预计到 2023 年将以第二高复合年增长率成长。该行业正在寻求创新解决方案来优化流程和加强患者照护，从而呈现出显着的成长。 BPaaS 为医疗保健提供者、製药公司和研究机构提供客製化服务，以简化管理业务、安全管理患者资料并有效遵守监管要求。透过利用云端基础的平台，BPaaS 增强了医疗保健专业人员之间的协作，促进远端患者监护并加速临床试验。此外，BPaaS 解决方案利用先进的分析和人工智慧从大量医疗资料中获取见解，最终改善诊断、个人化治疗并改善患者治疗结果。

按地区划分，北美可能在预测期内占据最大的市场占有率。 BPaaS 正在透过自动化工作流程、提高敏捷性和降低各行业的成本来重塑北美市场。北美 BPaaS 产业的影响在医疗保健、金融、製造和零售等领域显而易见。在创造新的就业机会的同时，BPaaS 正在加剧 IBM、Oracle 和 SAP 等大公司之间的竞争，推动创新和更好的定价。安全问题依然存在，需要仔细选择提供者并采取强有力的措施。由于 BPaaS 的经济性和易用性，中小型企业越来越多地采用 BPaaS，这在一定程度上得益于云端运算和人工智慧的兴起。总体而言，BPaaS 正在为提高北美的生产力、创造就业机会和经济成长做出贡献。

本报告调查了全球 BPaaS 市场，并按各个细分市场和地区提供了市场概况、市场影响因素和市场机会分析、技术和专利趋势、法律制度、案例研究、市场规模趋势和预测。总结了主要企业的详细分析、竞争形势、概况等。

目录

第一章简介

第二章调查方法

第三章执行摘要

第 4 章重要考察

第五章市场概况/产业趋势

  • 市场动态
    • 促进因素
    • 抑制因素
    • 机会
    • 任务
  • 案例研究分析
  • 价值链分析
  • 生态系统
  • 技术分析
  • 价格分析
  • 专利分析
  • 波特五力分析
  • 监管状况
  • 影响客户业务的趋势/干扰
  • 主要相关利益者和采购标准
  • 经营模式分析
  • 投资金筹措场景
  • 重大会议及活动

第 6 章 BPaaS 市场：依业务流程划分

  • 人力资源管理
    • 薪资核算处理
    • 新进员工培训
    • 社会福利管理
    • 其他的
  • 会计与金融
    • 应付应付帐款
    • 总分类帐
    • 财务报告
    • 其他的
  • 销售与行销
    • 潜在客户开发服务
    • 客户关係管理（CRM）服务
    • 其他的
  • 客户服务与支援
    • 客服中心业务
    • 服务台支援
    • 票务管理
    • 其他的
  • 采购/供应链管理/营运
    • 供应商管理
    • 采购订单处理
    • 库存最佳化
    • 配送/物流
    • 其他的
  • 其他业务流程

第 7 章 BPaaS 市场：按部署模型

  • 公共云端
  • 私有云端
  • 混合云端

第 8 章 BPaaS 市场：依组织规模

  • 大公司
  • 中小企业

第 9 章 BPaaS 市场：依产业分类

  • BFSI
  • 资讯科技/通讯
  • 製造业
  • 零售/电子商务
  • 医疗保健/生命科学
  • 政府/公共部门
  • 其他的

第 10 章 BPaaS 市场：按地区

  • 北美洲
  • 欧洲
  • 亚太地区
  • 中东/非洲
  • 拉丁美洲

第十一章竞争形势

  • 概述
  • 主要企业/主要企业策略
  • 收益分析
  • 市场占有率分析
  • 产品/品牌比较
  • 主要企业企业评价矩阵
  • Start-Ups/中小企业的企业评估矩阵
  • 公司财务指标
  • 市场的主要发展

第十二章 公司简介

  • 主要企业
    • ACCENTURE
    • CAPGEMINI
    • COGNIZANT
    • IBM
    • HCL
    • TCS
    • FUJITSU
    • GENPACT
    • WIPRO
    • TECH MAHINDRA
  • 其他公司
    • EXL
    • DXC TECHNOLOGY
    • CONDUENT
    • INFOSYS BPM
    • BIZAGI
    • IGRAFX
    • AURAQUANTIC
    • PIPEFY
    • CFLOW
    • AGILEPOINT
    • WORKFLOWGEN
    • FLOKZU
    • INTEGRIFY
    • LINX
    • QUIXY

第十三章相邻/相关市场

第十四章附录

简介目录
Product Code: TC 1440

The BPaaS market is expected to grow from USD 63.3 billion in 2023 to USD 92.2 billion by 2028 at a Compound Annual Growth Rate (CAGR) of 8.0% during the forecast period. As organizations increasingly prioritize flexibility and scalability, BPaaS emerges as a strategic enabler, enabling them to adapt to evolving market dynamics and achieve sustainable growth. The flexibility and scalability of BPaaS models allow businesses to adapt to changing market dynamics and scale their operations accordingly.

Scope of the Report
Years Considered for the Study2018-2028
Base Year2022
Forecast Period2023-2028
Units ConsideredValue (USD Million/Billion)
SegmentsBy Business Process, Deployment Model, Organization Size, and Vertical.
Regions coveredNorth America, Europe, Asia Pacific, Middle East & Africa, and Latin America

"As per the business process, the procurement, supply chain management & operations segment is expected to grow at the second highest CAGR during the forecast period. "

The BPaaS market is witnessing a rapid transformation driven by cloud-based solutions. These business processes revolutionize traditional practices by providing end-to-end support across the entire supply chain lifecycle. From procurement and sourcing to inventory management, logistics, and fulfillment, BPaaS platforms offer a suite of scalable and customizable tools. These solutions empower organizations to optimize inventory levels, streamline supplier relationships, and enhance operational efficiency by leveraging cutting-edge technologies such as artificial intelligence, machine learning, and predictive analytics. Real-time visibility into supply chain data enables agile decision-making, facilitating faster response times to market fluctuations and customer demands. Moreover, BPaaS providers offer flexible deployment models, allowing businesses to scale their operations seamlessly while reducing capital expenditures. By embracing BPaaS in procurement, supply chain, and operations, companies gain a competitive edge through improved cost-effectiveness, risk mitigation, and the ability to drive innovation in an ever-evolving marketplace.

"As per vertical, the healthcare & life sciences vertical to grow at second highest CAGR in 2023."

In the healthcare and life sciences sector, the BPaaS market is witnessing significant growth as organizations seek innovative solutions to optimize processes and enhance patient care. BPaaS offers tailored services to healthcare providers, pharmaceutical companies, and research institutions, enabling them to streamline administrative tasks, manage patient data securely, and comply with regulatory requirements more effectively. By leveraging cloud-based platforms, BPaaS enhances collaboration among healthcare professionals, facilitates remote patient monitoring, and accelerates clinical trials. Additionally, BPaaS solutions utilize advanced analytics and artificial intelligence to drive insights from vast amounts of healthcare data, ultimately leading to improved diagnoses, personalized treatments, and better patient outcomes.

As per region, North America will witness the largest market share during the forecast period.

BPaaS is reshaping the North American market by automating workflows, enhancing agility, and reducing costs across various industries. The impact of the North American BPaaS industry is evident in sectors like healthcare, finance, manufacturing, and retail. While creating new job opportunities, BPaaS also intensifies competition among major players like IBM, Oracle, and SAP, fostering innovation and better pricing. Security concerns persist, requiring careful selection of providers and robust measures. Small and medium-sized businesses increasingly adopt BPaaS for its affordability and ease of use, aided by the rise of cloud computing and artificial intelligence. Overall, BPaaS contributes to increased productivity, job creation, and economic growth in North America.

The breakup of the profiles of the primary participants is below:

  • By Company: Tier I: 40%, Tier II: 35%, and Tier III: 25%
  • By Designation: C-Level Executives: 45%, Director Level: 35%, and Others: 20%
  • By Region: North America: 35%, Europe: 25%, Asia Pacific: 30%, Rest of World: 10%

Note: Others include sales managers, marketing managers, and product managers

Note: The rest of the World consists of the Middle East & Africa, and Latin America

Note: Tier 1 companies have revenues of more than USD 100 million; tier 2 companies' revenue ranges from USD 10 million to USD 100 million; and tier 3 companies' revenue is less than 10 million

Source: Secondary Literature, Expert Interviews, and MarketsandMarkets Analysis

Some of the significant vendors offering BPaaS Solutions across the globe include.

Accenture (Ireland), Capgemini (France), Cognizant (US), IBM(US), HCL (India), TCS (India), Fujitsu (Japan), Genpact (US), Wipro (India), Tech Mahindra (India), EXL (US), DXC Technology (US), Conduent (US), Infosys BPM (India), Bizagi (US).

Research coverage:

The market study covers the BPaaS market across segments. It aims to estimate the market size and the growth potential of this market across different market segments, such as business process, deployment model, organization size, vertical, and region. It includes an in-depth competitive analysis of the key players in the market, their company profiles, key observations related to product and business offerings, recent developments, and key market strategies.

Reasons to buy this report:

The report will help the market leaders/new entrants with information on the closest approximations of the revenue numbers for the overall BPaaS market and the subsegments. This report will help stakeholders understand the competitive landscape and gain more insights to position their businesses better and plan suitable go-to-market strategies. The report also helps stakeholders understand the market pulse and provides information on key market drivers, restraints, challenges, and opportunities.

The report provides insights on the following pointers:

  • Analysis of key drivers (cloud adoption fuels BPaaS demand, emphasizing scalability and flexibility also cost optimization drives BPaaS exploration, seeking efficient alternatives), restraints (rising security & compliance concerns), opportunities (cloud ecosystem growth facilitates BPaaS scalability and integration), and challenges (challenges integrating BPaaS with existing system) influencing the development of the BPaaS market.
  • Product Development/Innovation: Detailed insights on upcoming technologies, research & development activities, and new product & service launches in the BPaaS market.
  • Market Development: Comprehensive information about lucrative markets - the report analyses the BPaaS market across varied regions.
  • Market Diversification: Exhaustive information about new products and services, untapped geographies, recent developments, and investments in the BPaaS market.
  • Competitive Assessment: In-depth assessment of market shares, growth strategies, and business processes offered in BPaaS of leading players like Accenture (Ireland), Capgemini (France), Cognizant (US), IBM (US), TCS (India), among others in the BPaaS market.

TABLE OF CONTENTS

1 INTRODUCTION

  • 1.1 STUDY OBJECTIVES
  • 1.2 MARKET DEFINITION
    • 1.2.1 INCLUSIONS AND EXCLUSIONS
  • 1.3 MARKET SCOPE
    • 1.3.1 MARKET SEGMENTATION
    • FIGURE 1 BPAAS MARKET SEGMENTATION
    • 1.3.2 REGIONS COVERED
    • FIGURE 2 BPAAS MARKET SEGMENTATION, BY REGION
    • 1.3.3 YEARS CONSIDERED
  • 1.4 CURRENCY CONSIDERED
    • TABLE 1 USD EXCHANGE RATES, 2018-2022
  • 1.5 STAKEHOLDERS
  • 1.6 SUMMARY OF CHANGES
    • 1.6.1 RECESSION IMPACT

2 RESEARCH METHODOLOGY

  • 2.1 RESEARCH APPROACH
    • FIGURE 3 BPAAS MARKET: RESEARCH DESIGN
    • 2.1.1 SECONDARY DATA
    • 2.1.2 PRIMARY DATA
      • 2.1.2.1 Breakup of primary profiles
    • FIGURE 4 BREAKUP OF PRIMARY PROFILES, BY COMPANY TYPE, DESIGNATION, AND REGION
      • 2.1.2.2 Key industry insights
    • FIGURE 5 BPAAS MARKET: KEY INDUSTRY INSIGHTS
  • 2.2 MARKET SIZE ESTIMATION
    • FIGURE 6 BPAAS MARKET: TOP-DOWN AND BOTTOM-UP APPROACHES
    • 2.2.1 TOP-DOWN APPROACH
    • FIGURE 7 MARKET SIZE ESTIMATION METHODOLOGY: TOP-DOWN APPROACH
    • 2.2.2 BOTTOM-UP APPROACH
    • FIGURE 8 MARKET SIZE ESTIMATION METHODOLOGY: BOTTOM-UP APPROACH
    • FIGURE 9 BPAAS MARKET: RESEARCH FLOW
    • FIGURE 10 MARKET SIZE ESTIMATION METHODOLOGY: SUPPLY-SIDE ANALYSIS
    • FIGURE 11 BOTTOM-UP APPROACH FROM SUPPLY SIDE: COLLECTIVE REVENUE OF VENDORS
    • FIGURE 12 CAGR PROJECTIONS FROM SUPPLY SIDE
    • FIGURE 13 DEMAND-SIDE APPROACH
  • 2.3 MARKET FORECAST
    • TABLE 2 FACTOR ANALYSIS
  • 2.4 DATA TRIANGULATION
    • FIGURE 14 BPAAS MARKET: DATA TRIANGULATION
  • 2.5 IMPACT OF RECESSION ON GLOBAL BPAAS MARKET
  • 2.6 RESEARCH ASSUMPTIONS
  • 2.7 STUDY LIMITATIONS

3 EXECUTIVE SUMMARY

    • TABLE 3 BPAAS MARKET SIZE AND GROWTH, 2018-2022 (USD MILLION AND Y-O-Y)
    • TABLE 4 BPAAS MARKET SIZE AND GROWTH, 2023-2028 (USD MILLION AND Y-O-Y)
    • FIGURE 15 GLOBAL BPAAS TO WITNESS SIGNIFICANT GROWTH
    • FIGURE 16 FASTEST-GROWING SEGMENTS IN BPAAS MARKET, 2023-2028
    • FIGURE 17 BPAAS MARKET: REGIONAL SNAPSHOT, 2023-2028

4 PREMIUM INSIGHTS

  • 4.1 OVERVIEW OF BPAAS MARKET
    • FIGURE 18 STREAMLINING AND OPTIMIZING BUSINESS PROCESSES THROUGH BPAAS TO RESULT IN IMPROVED CUSTOMER EXPERIENCES
  • 4.2 BPAAS MARKET, BY BUSINESS PROCESS
    • FIGURE 19 HUMAN RESOURCE MANAGEMENT TO ACCOUNT FOR LARGEST MARKET SHARE AMONG BUSINESS PROCESS DURING FORECAST PERIOD
  • 4.3 BPAAS MARKET, BY DEPLOYMENT MODEL
    • FIGURE 20 PUBLIC CLOUD TO ACCOUNT FOR LARGEST MARKET SHARE AMONG DEPLOYMENT MODELS DURING FORECAST PERIOD
  • 4.4 BPAAS MARKET, BY ORGANIZATION SIZE
    • FIGURE 21 LARGE ENTERPRISES TO ACCOUNT FOR LARGER ADOPTION OF BPAAS MARKET DURING FORECAST PERIOD
  • 4.5 BPAAS MARKET, BY VERTICAL
    • FIGURE 22 BFSI VERTICAL TO ACCOUNT FOR LARGEST MARKET SHARE IN 2023
  • 4.6 BPAAS MARKET: REGIONAL SCENARIO
    • FIGURE 23 ASIA PACIFIC TO EMERGE AS BEST MARKET FOR INVESTMENT IN NEXT FIVE YEARS

5 MARKET OVERVIEW AND INDUSTRY TRENDS

  • 5.1 INTRODUCTION
  • 5.2 MARKET DYNAMICS
    • FIGURE 24 DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES: BPAAS MARKET
    • 5.2.1 DRIVERS
      • 5.2.1.1 Cloud adoption emphasized scalability and flexibility
      • 5.2.1.2 Cost optimization to drive need for efficient alternatives
      • 5.2.1.3 Automation and AI enhance operational efficiency of BPaaS
      • 5.2.1.4 Surge in industry-specific BPaaS solutions, fostering innovation and customization
      • 5.2.1.5 Growth of BPaaS adoption among SMEs, enhancing accessibility and competitiveness
    • 5.2.2 RESTRAINTS
      • 5.2.2.1 Rise in security and compliance concerns
      • 5.2.2.2 Dependency concerns on specific BPaaS providers
    • 5.2.3 OPPORTUNITIES
      • 5.2.3.1 Focus on multi-process business workflow
      • 5.2.3.2 Expanding market access and inclusivity in BPaaS solutions
    • 5.2.4 CHALLENGES
      • 5.2.4.1 Challenges integrating BPaaS with existing systems
      • 5.2.4.2 Navigating evolving regulations hampers growth and innovation
  • 5.3 CASE STUDY ANALYSIS
    • 5.3.1 ACCENTURE'S SYNOPS FUELED OPERATIONAL EXCELLENCE FOR LEADING OIL & GAS COMPANY
    • 5.3.2 COGNIZANT BPAAS DROVE HEALTH PLAN TO EFFICIENCY AND REVENUE LEADERSHIP
    • 5.3.3 INFOSYS BPM SCALED TECH LEADER'S NLP WITH IMPROVED EFFICIENCY AND SIGNIFICANT CONFLICT REDUCTION
    • 5.3.4 GENPACT'S OPERATIONAL RESILIENCE FRAMEWORK ENABLED LEADING FINANCIAL ORGANIZATION TO ANTICIPATE AND ADAPT
    • 5.3.5 TCS SUPPORTED OPERATIONAL EXCELLENCE THROUGH COST REDUCTION AND RISK MITIGATION FOR LARGE GLOBAL INVESTMENT BANK
  • 5.4 VALUE CHAIN ANALYSIS
    • FIGURE 25 BPAAS MARKET: VALUE CHAIN ANALYSIS
  • 5.5 ECOSYSTEM
    • FIGURE 26 BPAAS MARKET: ECOSYSTEM
  • 5.6 TECHNOLOGICAL ANALYSIS
    • 5.6.1 KEY TECHNOLOGIES
      • 5.6.1.1 Cloud computing
      • 5.6.1.2 Data analytics
    • 5.6.2 COMPLEMENTARY TECHNOLOGIES
      • 5.6.2.1 Internet of things (IoT)
      • 5.6.2.2 AR/VR
      • 5.6.2.3 5G
    • 5.6.3 ADJACENT TECHNOLOGIES
      • 5.6.3.1 Blockchain
      • 5.6.3.2 AI/ML
  • 5.7 PRICING ANALYSIS
    • 5.7.1 AVERAGE SELLING PRICE (ASP) TREND OF KEY PLAYERS, BY SERVICE
    • FIGURE 27 BPAAS ASP OF KEY PLAYERS, BY SERVICE (USD/MONTH)
    • TABLE 5 INDICATIVE PRICING ANALYSIS OF BPAAS VENDORS, BY OFFERING
  • 5.8 PATENT ANALYSIS
    • FIGURE 28 NUMBER OF PATENTS PUBLISHED, 2013-2023
    • FIGURE 29 TOP FIVE GLOBAL PATENT OWNERS
    • TABLE 6 US: TOP 10 PATENT APPLICANTS
  • 5.9 PORTER'S FIVE FORCES ANALYSIS
    • FIGURE 30 BPAAS MARKET: PORTER'S FIVE FORCES ANALYSIS
    • TABLE 7 PORTER'S FIVE FORCES IMPACT ON BPAAS MARKET
    • 5.9.1 THREAT OF NEW ENTRANTS
    • 5.9.2 THREAT OF SUBSTITUTES
    • 5.9.3 BARGAINING POWER OF SUPPLIERS
    • 5.9.4 BARGAINING POWER OF BUYERS
    • 5.9.5 INTENSITY OF COMPETITIVE RIVALRY
  • 5.10 REGULATORY LANDSCAPE
    • 5.10.1 REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
    • TABLE 8 NORTH AMERICA: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
    • TABLE 9 EUROPE: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
    • TABLE 10 ASIA PACIFIC: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
    • TABLE 11 ROW: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
    • 5.10.2 REGULATIONS
  • 5.11 TRENDS/DISRUPTIONS IMPACTING CUSTOMER'S BUSINESS
    • FIGURE 31 REVENUE SHIFT FOR BPAAS MARKET
  • 5.12 KEY STAKEHOLDERS AND BUYING CRITERIA
    • 5.12.1 KEY STAKEHOLDERS IN BUYING PROCESS
    • FIGURE 32 INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR END USERS
    • TABLE 12 INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR END USERS
    • 5.12.2 BUYING CRITERIA
    • FIGURE 33 KEY BUYING CRITERIA FOR END USERS
    • TABLE 13 KEY BUYING CRITERIA FOR END USERS
  • 5.13 BUSINESS MODEL ANALYSIS
    • FIGURE 34 BPAAS MARKET: BUSINESS MODEL
  • 5.14 INVESTMENT AND FUNDING SCENARIO
    • FIGURE 35 INVESTMENT AND FUNDING SCENARIO OF MAJOR BPAAS COMPANIES
  • 5.15 KEY CONFERENCES AND EVENTS
    • TABLE 14 BPAAS MARKET: DETAILED LIST OF CONFERENCES AND EVENTS, 2024

6 BPAAS MARKET, BY BUSINESS PROCESS

  • 6.1 INTRODUCTION
    • FIGURE 36 HUMAN RESOURCE MANAGEMENT TO ACCOUNT FOR LARGER MARKET SIZE DURING FORECAST PERIOD
    • 6.1.1 BUSINESS PROCESS: BPAAS MARKET DRIVERS
    • TABLE 15 BPAAS MARKET, BY BUSINESS PROCESS, 2018-2022 (USD MILLION)
    • TABLE 16 BPAAS MARKET, BY BUSINESS PROCESS, 2023-2028 (USD MILLION)
  • 6.2 HUMAN RESOURCE MANAGEMENT
    • 6.2.1 OPTIMIZING RESOURCE UTILIZATION, IMPROVING OPERATIONAL EFFICIENCY, AND FOCUSING ON STRATEGIC INITIATIVES
    • 6.2.2 PAYROLL PROCESSING
    • 6.2.3 EMPLOYEE ONBOARDING
    • 6.2.4 BENEFITS ADMINISTRATION
    • 6.2.5 OTHER HUMAN RESOURCE MANAGEMENT PROCESSES
    • TABLE 17 BPAAS MARKET IN HUMAN RESOURCE MANAGEMENT, BY REGION, 2018-2022 (USD MILLION)
    • TABLE 18 BPAAS MARKET IN HUMAN RESOURCE MANAGEMENT, BY REGION, 2023-2028 (USD MILLION)
  • 6.3 ACCOUNTING & FINANCE
    • 6.3.1 NEED TO MITIGATE RISKS ASSOCIATED WITH FINANCIAL TRANSACTIONS
    • 6.3.2 ACCOUNTS PAYABLE
    • 6.3.3 GENERAL LEDGER
    • 6.3.4 FINANCIAL REPORTING
    • 6.3.5 OTHER ACCOUNTING & FINANCE PROCESSES
    • TABLE 19 BPAAS MARKET IN ACCOUNTING & FINANCE, BY REGION, 2018-2022 (USD MILLION)
    • TABLE 20 BPAAS MARKET IN ACCOUNTING & FINANCE, BY REGION, 2023-2028 (USD MILLION)
  • 6.4 SALES & MARKETING
    • 6.4.1 NEED FOR LEAD SCORING, CUSTOMER SEGMENTATION, EMAIL MARKETING, AND SOCIAL MEDIA MANAGEMENT
    • 6.4.2 LEAD GENERATION SERVICES
    • 6.4.3 CUSTOMER RELATIONSHIP MANAGEMENT (CRM) SERVICES
    • 6.4.4 OTHER SALES & MARKETING PROCESSES
    • TABLE 21 BPAAS MARKET IN SALES & MARKETING, BY REGION, 2018-2022 (USD MILLION)
    • TABLE 22 BPAAS MARKET IN SALES & MARKETING, BY REGION, 2023-2028 (USD MILLION)
  • 6.5 CUSTOMER SERVICE & SUPPORT
    • 6.5.1 GROWTH IN AWARENESS REGARDING CUSTOMER SATISFACTION AND LOYALTY IN COMPETITIVE MARKETS
    • 6.5.2 CALL CENTER OPERATIONS
    • 6.5.3 HELP DESK SUPPORT
    • 6.5.4 TICKET MANAGEMENT
    • 6.5.5 OTHER CUSTOMER SERVICE & SUPPORT PROCESSES
    • TABLE 23 BPAAS MARKET IN CUSTOMER SERVICE & SUPPORT, BY REGION, 2018-2022 (USD MILLION)
    • TABLE 24 BPAAS MARKET IN CUSTOMER SERVICE & SUPPORT, BY REGION, 2023-2028 (USD MILLION)
  • 6.6 PROCUREMENT, SUPPLY CHAIN MANAGEMENT, AND OPERATIONS
    • 6.6.1 STREAMLINING PROCUREMENT AND SUPPLY CHAINS & OPERATIONS WITH END-TO-END SUPPORT
    • 6.6.2 VENDOR MANAGEMENT
    • 6.6.3 PURCHASE ORDER PROCESSING
    • 6.6.4 INVENTORY OPTIMIZATION
    • 6.6.5 DISTRIBUTION & LOGISTICS
    • 6.6.6 OTHER PROCUREMENT, SUPPLY CHAIN MANAGEMENT, AND OPERATION PROCESSES
    • TABLE 25 BPAAS MARKET IN PROCUREMENT, SUPPLY CHAIN MANAGEMENT, AND OPERATIONS, BY REGION, 2018-2022 (USD MILLION)
    • TABLE 26 BPAAS MARKET IN PROCUREMENT, SUPPLY CHAIN MANAGEMENT, AND OPERATIONS, BY REGION, 2023-2028 (USD MILLION)
  • 6.7 OTHER BUSINESS PROCESSES
    • TABLE 27 BPAAS MARKET IN OTHER BUSINESS PROCESSES, BY REGION, 2018-2022 (USD MILLION)
    • TABLE 28 BPAAS MARKET IN OTHER BUSINESS PROCESSES, BY REGION, 2023-2028 (USD MILLION)

7 BPAAS MARKET, BY DEPLOYMENT MODEL

  • 7.1 INTRODUCTION
    • 7.1.1 DEPLOYMENT MODEL: BPAAS MARKET DRIVERS
    • FIGURE 37 HYBRID CLOUD DEPLOYMENT MODEL TO RECORD HIGHEST CAGR
    • TABLE 29 BPAAS MARKET, BY DEPLOYMENT MODEL, 2018-2022 (USD MILLION)
    • TABLE 30 BPAAS MARKET, BY DEPLOYMENT MODEL, 2023-2028 (USD MILLION)
  • 7.2 PUBLIC CLOUD
    • 7.2.1 SCALABILITY, FLEXIBILITY, AND COST-EFFICIENCY SOUGHT BY ORGANIZATIONS
    • TABLE 31 PUBLIC CLOUD-BASED BPAAS MARKET, BY REGION, 2018-2022 (USD MILLION)
    • TABLE 32 PUBLIC CLOUD-BASED BPAAS MARKET, BY REGION, 2023-2028 (USD MILLION)
  • 7.3 PRIVATE CLOUD
    • 7.3.1 MEETING SPECIFIC WORKLOAD REQUIREMENTS TO ENSURE OPTIMAL PERFORMANCE AND USER SATISFACTION
    • TABLE 33 PRIVATE CLOUD-BASED BPAAS MARKET, BY REGION, 2018-2022 (USD MILLION)
    • TABLE 34 PRIVATE CLOUD-BASED BPAAS MARKET, BY REGION, 2023-2028 (USD MILLION)
  • 7.4 HYBRID CLOUD
    • 7.4.1 INTEROPERABILITY BETWEEN ON-PREMISES SYSTEMS AND CLOUD SERVICES TO OFFER ADDED LEVERAGE IN USING NEWER TECHNOLOGIES
    • TABLE 35 HYBRID CLOUD-BASED BPAAS MARKET, BY REGION, 2018-2022 (USD MILLION)
    • TABLE 36 HYBRID CLOUD-BASED BPAAS MARKET, BY REGION, 2023-2028 (USD MILLION)

8 BPAAS MARKET, BY ORGANIZATION SIZE

  • 8.1 INTRODUCTION
    • 8.1.1 ORGANIZATION SIZE: BPAAS MARKET DRIVERS
    • FIGURE 38 SMALL & MEDIUM-SIZED ENTERPRISES TO RECORD HIGHER CAGR DURING FORECAST PERIOD
    • TABLE 37 BPAAS MARKET, BY ORGANIZATION SIZE, 2018-2022 (USD MILLION)
    • TABLE 38 BPAAS MARKET, BY ORGANIZATION SIZE, 2023-2028 (USD MILLION)
  • 8.2 LARGE ENTERPRISES
    • 8.2.1 BUSINESS PROCESS SERVICES TAILORED TO NEEDS OF LARGE ENTERPRISES
    • TABLE 39 BPAAS MARKET FOR LARGE ENTERPRISES, BY REGION, 2018-2022 (USD MILLION)
    • TABLE 40 BPAAS MARKET FOR LARGE ENTERPRISES, BY REGION, 2023-2028 (USD MILLION)
  • 8.3 SMALL & MEDIUM-SIZED ENTERPRISES
    • 8.3.1 ECONOMICAL BUSINESS PROCESS SERVICES ALIGNING WITH NEEDS OF SMES
    • TABLE 41 BPAAS MARKET FOR SMALL & MEDIUM-SIZED ENTERPRISES, BY REGION, 2018-2022 (USD MILLION)
    • TABLE 42 BPAAS MARKET FOR SMALL & MEDIUM-SIZED ENTERPRISES, BY REGION, 2023-2028 (USD MILLION)

9 BPAAS MARKET, BY VERTICAL

  • 9.1 INTRODUCTION
    • 9.1.1 VERTICAL: BPAAS MARKET DRIVERS
    • FIGURE 39 RETAIL & ECOMMERCE VERTICAL TO RECORD HIGHER CAGR
    • TABLE 43 BPAAS MARKET, BY VERTICAL, 2018-2022 (USD MILLION)
    • TABLE 44 BPAAS MARKET, BY VERTICAL, 2023-2028 (USD MILLION)
  • 9.2 BFSI
    • 9.2.1 BFSI: USE CASES
      • 9.2.1.1 Retail banking
      • 9.2.1.2 Investment banking
    • 9.2.2 OTHER BFSI USE CASES
    • TABLE 45 BPAAS MARKET IN BFSI VERTICAL, BY REGION, 2018-2022 (USD MILLION)
    • TABLE 46 BPAAS MARKET IN BFSI VERTICAL, BY REGION, 2023-2028 (USD MILLION)
  • 9.3 IT & TELECOM
    • 9.3.1 IT & TELECOM: USE CASES
      • 9.3.1.1 Billing & invoicing
      • 9.3.1.2 Network management
      • 9.3.1.3 Other it & telecom use cases
    • TABLE 47 BPAAS MARKET IN IT & TELECOM VERTICAL, BY REGION, 2018-2022 (USD MILLION)
    • TABLE 48 BPAAS MARKET IN IT & TELECOM VERTICAL, BY REGION, 2023-2028 (USD MILLION)
  • 9.4 MANUFACTURING
    • 9.4.1 MANUFACTURING: USE CASES
      • 9.4.1.1 Production planning & control
    • 9.4.2 ASSET MANAGEMENT
    • 9.4.3 OTHER MANUFACTURING USE CASES
    • TABLE 49 BPAAS MARKET IN MANUFACTURING VERTICAL, BY REGION, 2018-2022 (USD MILLION)
    • TABLE 50 BPAAS MARKET IN MANUFACTURING VERTICAL, BY REGION, 2023-2028 (USD MILLION)
  • 9.5 RETAIL & ECOMMERCE
    • 9.5.1 UNIFIED SHOPPING EXPERIENCE ACROSS ALL CHANNELS
    • 9.5.2 RETAIL & ECOMMERCE: USE CASES
      • 9.5.2.1 Order processing
      • 9.5.2.2 Inventory management
      • 9.5.2.3 Other Retail & eCommerce use cases
    • TABLE 51 BPAAS MARKET IN RETAIL & ECOMMERCE VERTICAL, BY REGION, 2018-2022 (USD MILLION)
    • TABLE 52 BPAAS MARKET IN RETAIL & ECOMMERCE VERTICAL, BY REGION, 2023-2028 (USD MILLION)
  • 9.6 HEALTHCARE & LIFE SCIENCES
    • 9.6.1 PERSONALIZED TREATMENTS TO FACILITATE BPAAS WITH PRECISE ANALYTICS
    • 9.6.2 HEALTHCARE & LIFE SCIENCES: USE CASES
      • 9.6.2.1 Medical billing
    • 9.6.3 CLAIMS PROCESSING
    • 9.6.4 OTHER HEALTHCARE & LIFE SCIENCES USE CASES
    • TABLE 53 BPAAS MARKET IN HEALTHCARE & LIFE SCIENCES, BY REGION, 2018-2022 (USD MILLION)
    • TABLE 54 BPAAS MARKET IN HEALTHCARE & LIFE SCIENCES, BY REGION, 2023-2028 (USD MILLION)
  • 9.7 GOVERNMENT & PUBLIC SECTOR
    • 9.7.1 SERVICES FOR PUBLIC WITH ENHANCED FINANCIAL AND SECURITY DRIVEN BY BPAAS
    • 9.7.2 GOVERNMENT & PUBLIC SECTOR: USE CASES
      • 9.7.2.1 Regulatory Compliance
      • 9.7.2.2 Public Finance & Budgeting
      • 9.7.2.3 Other government & public sector use cases
    • TABLE 55 BPAAS MARKET IN GOVERNMENT & PUBLIC SECTOR VERTICAL, BY REGION, 2018-2022 (USD MILLION)
    • TABLE 56 BPAAS MARKET IN GOVERNMENT & PUBLIC SECTOR VERTICAL, BY REGION, 2023-2028 (USD MILLION)
  • 9.8 OTHER VERTICALS
    • TABLE 57 BPAAS MARKET IN OTHER VERTICALS, BY REGION, 2018-2022 (USD MILLION)
    • TABLE 58 BPAAS MARKET IN OTHER VERTICALS, BY REGION, 2023-2028 (USD MILLION)

10 BPAAS MARKET, BY REGION

  • 10.1 INTRODUCTION
    • FIGURE 40 NORTH AMERICA TO ACCOUNT FOR LARGEST SHARE IN BPAAS MARKET
    • TABLE 59 BPAAS MARKET, BY REGION, 2018-2022 (USD MILLION)
    • TABLE 60 BPAAS MARKET, BY REGION, 2023-2028 (USD MILLION)
  • 10.2 NORTH AMERICA
    • 10.2.1 NORTH AMERICA: BPAAS MARKET DRIVERS
    • 10.2.2 NORTH AMERICA: RECESSION IMPACT
    • FIGURE 41 NORTH AMERICA: BPAAS MARKET SNAPSHOT
    • TABLE 61 NORTH AMERICA: BPAAS MARKET, BY BUSINESS PROCESS, 2018-2022 (USD MILLION)
    • TABLE 62 NORTH AMERICA: BPAAS MARKET, BY BUSINESS PROCESS, 2023-2028 (USD MILLION)
    • TABLE 63 NORTH AMERICA: BPAAS MARKET, BY DEPLOYMENT MODEL, 2018-2022 (USD MILLION)
    • TABLE 64 NORTH AMERICA: BPAAS MARKET, BY DEPLOYMENT MODEL, 2023-2028 (USD MILLION)
    • TABLE 65 NORTH AMERICA: BPAAS MARKET, BY ORGANIZATION SIZE, 2018-2022 (USD MILLION)
    • TABLE 66 NORTH AMERICA: BPAAS MARKET, BY ORGANIZATION SIZE, 2023-2028 (USD MILLION)
    • TABLE 67 NORTH AMERICA: BPAAS MARKET, BY VERTICAL, 2018-2022 (USD MILLION)
    • TABLE 68 NORTH AMERICA: BPAAS MARKET, BY VERTICAL, 2023-2028 (USD MILLION)
    • TABLE 69 NORTH AMERICA: BPAAS MARKET, BY COUNTRY, 2018-2022 (USD MILLION)
    • TABLE 70 NORTH AMERICA: BPAAS MARKET, BY COUNTRY, 2023-2028 (USD MILLION)
    • 10.2.3 US
      • 10.2.3.1 Huge cloud adoption with industry-specific BPaaS offerings
    • TABLE 71 US: BPAAS MARKET, BY DEPLOYMENT MODEL, 2018-2022 (USD MILLION)
    • TABLE 72 US: BPAAS MARKET, BY DEPLOYMENT MODEL, 2023-2028 (USD MILLION)
    • TABLE 73 US: BPAAS MARKET, BY ORGANIZATION SIZE, 2018-2022 (USD MILLION)
    • TABLE 74 US: BPAAS MARKET, BY ORGANIZATION SIZE, 2023-2028 (USD MILLION)
    • 10.2.4 CANADA
      • 10.2.4.1 Prioritizing AI and RPA integration for enhanced automation and efficiency with high concentration of SMEs
    • TABLE 75 CANADA: BPAAS MARKET, BY DEPLOYMENT MODEL, 2018-2022 (USD MILLION)
    • TABLE 76 CANADA: BPAAS MARKET, BY DEPLOYMENT MODEL, 2023-2028 (USD MILLION)
    • TABLE 77 CANADA: BPAAS MARKET, BY ORGANIZATION SIZE, 2018-2022 (USD MILLION)
    • TABLE 78 CANADA: BPAAS MARKET, BY ORGANIZATION SIZE, 2023-2028 (USD MILLION)
  • 10.3 EUROPE
    • 10.3.1 EUROPEAN BPAAS MARKET DRIVERS
    • 10.3.2 EUROPE: RECESSION IMPACT
    • TABLE 79 EUROPE: BPAAS MARKET, BY BUSINESS PROCESS, 2018-2022 (USD MILLION)
    • TABLE 80 EUROPE: BPAAS MARKET, BY BUSINESS PROCESS, 2023-2028 (USD MILLION)
    • TABLE 81 EUROPE: BPAAS MARKET, BY DEPLOYMENT MODEL, 2018-2022 (USD MILLION)
    • TABLE 82 EUROPE: BPAAS MARKET, BY DEPLOYMENT MODEL, 2023-2028 (USD MILLION)
    • TABLE 83 EUROPE: BPAAS MARKET, BY ORGANIZATION SIZE, 2018-2022 (USD MILLION)
    • TABLE 84 EUROPE: BPAAS MARKET, BY ORGANIZATION SIZE, 2023-2028 (USD MILLION)
    • TABLE 85 EUROPE: BPAAS MARKET, BY VERTICAL, 2018-2022 (USD MILLION)
    • TABLE 86 EUROPE: BPAAS MARKET, BY VERTICAL, 2023-2028 (USD MILLION)
    • TABLE 87 EUROPE: BPAAS MARKET, BY COUNTRY, 2018-2022 (USD MILLION)
    • TABLE 88 EUROPE: BPAAS MARKET, BY COUNTRY, 2023-2028 (USD MILLION)
    • 10.3.3 UK
      • 10.3.3.1 Growing adoption of advanced technologies to increase demand for BPaaS
    • TABLE 89 UK: BPAAS MARKET, BY DEPLOYMENT MODEL, 2018-2022 (USD MILLION)
    • TABLE 90 UK: BPAAS MARKET, BY DEPLOYMENT MODEL, 2023-2028 (USD MILLION)
    • TABLE 91 UK: BPAAS MARKET, BY ORGANIZATION SIZE, 2018-2022 (USD MILLION)
    • TABLE 92 UK: BPAAS MARKET, BY ORGANIZATION SIZE, 2023-2028 (USD MILLION)
    • 10.3.4 GERMANY
      • 10.3.4.1 Rise in emphasis on enhancing customer experience using BPaaS solutions
    • TABLE 93 GERMANY: BPAAS MARKET, BY DEPLOYMENT MODEL, 2018-2022 (USD MILLION)
    • TABLE 94 GERMANY: BPAAS MARKET, BY DEPLOYMENT MODEL, 2023-2028 (USD MILLION)
    • TABLE 95 GERMANY: BPAAS MARKET, BY ORGANIZATION SIZE, 2018-2022 (USD MILLION)
    • TABLE 96 GERMANY: BPAAS MARKET, BY ORGANIZATION SIZE, 2023-2028 (USD MILLION)
    • 10.3.5 FRANCE
      • 10.3.5.1 Rise in adoption of cloud-based BPaaS solutions
    • TABLE 97 FRANCE: BPAAS MARKET, BY DEPLOYMENT MODEL, 2018-2022 (USD MILLION)
    • TABLE 98 FRANCE: BPAAS MARKET, BY DEPLOYMENT MODEL, 2023-2028 (USD MILLION)
    • TABLE 99 FRANCE: BPAAS MARKET, BY ORGANIZATION SIZE, 2018-2022 (USD MILLION)
    • TABLE 100 FRANCE: BPAAS MARKET, BY ORGANIZATION SIZE, 2023-2028 (USD MILLION)
    • 10.3.6 ITALY
      • 10.3.6.1 Increase in adoption of BPaaS in SMEs
    • TABLE 101 ITALY: BPAAS MARKET, BY DEPLOYMENT MODEL, 2018-2022 (USD MILLION)
    • TABLE 102 ITALY: BPAAS MARKET, BY DEPLOYMENT MODEL, 2023-2028 (USD MILLION)
    • TABLE 103 ITALY: BPAAS MARKET, BY ORGANIZATION SIZE, 2018-2022 (USD MILLION)
    • TABLE 104 ITALY: BPAAS MARKET, BY ORGANIZATION SIZE, 2023-2028 (USD MILLION)
    • 10.3.7 REST OF EUROPE
    • TABLE 105 REST OF EUROPE: BPAAS MARKET, BY DEPLOYMENT MODEL, 2018-2022 (USD MILLION)
    • TABLE 106 REST OF EUROPE: BPAAS MARKET, BY DEPLOYMENT MODEL, 2023-2028 (USD MILLION)
    • TABLE 107 REST OF EUROPE: BPAAS MARKET, BY ORGANIZATION SIZE, 2018-2022 (USD MILLION)
    • TABLE 108 REST OF EUROPE: BPAAS MARKET, BY ORGANIZATION SIZE, 2023-2028 (USD MILLION)
  • 10.4 ASIA PACIFIC
    • 10.4.1 ASIA PACIFIC: BPAAS MARKET DRIVERS
    • 10.4.2 ASIA PACIFIC: RECESSION IMPACT
    • FIGURE 42 ASIA PACIFIC: BPAAS MARKET SNAPSHOT
    • TABLE 109 ASIA PACIFIC: BPAAS MARKET, BY BUSINESS PROCESS, 2018-2022 (USD MILLION)
    • TABLE 110 ASIA PACIFIC: BPAAS MARKET, BY BUSINESS PROCESS, 2023-2028 (USD MILLION)
    • TABLE 111 ASIA PACIFIC: BPAAS MARKET, BY DEPLOYMENT MODEL, 2018-2022 (USD MILLION)
    • TABLE 112 ASIA PACIFIC: BPAAS MARKET, BY DEPLOYMENT MODEL, 2023-2028 (USD MILLION)
    • TABLE 113 ASIA PACIFIC: BPAAS MARKET, BY ORGANIZATION SIZE, 2018-2022 (USD MILLION)
    • TABLE 114 ASIA PACIFIC: BPAAS MARKET, BY ORGANIZATION SIZE, 2023-2028 (USD MILLION)
    • TABLE 115 ASIA PACIFIC: BPAAS MARKET, BY VERTICAL, 2018-2022 (USD MILLION)
    • TABLE 116 ASIA PACIFIC: BPAAS MARKET, BY VERTICAL, 2023-2028 (USD MILLION)
    • TABLE 117 ASIA PACIFIC: BPAAS MARKET, BY COUNTRY, 2018-2022 (USD MILLION)
    • TABLE 118 ASIA PACIFIC: BPAAS MARKET, BY COUNTRY, 2023-2028 (USD MILLION)
    • 10.4.3 CHINA
      • 10.4.3.1 Rapid adoption of cloud-based services due to rise in work-from-home operations
    • TABLE 119 CHINA: BPAAS MARKET, BY DEPLOYMENT MODEL, 2018-2022 (USD MILLION)
    • TABLE 120 CHINA: BPAAS MARKET, BY DEPLOYMENT MODEL, 2023-2028 (USD MILLION)
    • TABLE 121 CHINA: BPAAS MARKET, BY ORGANIZATION SIZE, 2018-2022 (USD MILLION)
    • TABLE 122 CHINA: BPAAS MARKET, BY ORGANIZATION SIZE, 2023-2028 (USD MILLION)
    • 10.4.4 JAPAN
      • 10.4.4.1 Growth in need to standardize or customize services
    • TABLE 123 JAPAN: BPAAS MARKET, BY DEPLOYMENT MODEL, 2018-2022 (USD MILLION)
    • TABLE 124 JAPAN: BPAAS MARKET, BY DEPLOYMENT MODEL, 2023-2028 (USD MILLION)
    • TABLE 125 JAPAN: BPAAS MARKET, BY ORGANIZATION SIZE, 2018-2022 (USD MILLION)
    • TABLE 126 JAPAN: BPAAS MARKET, BY ORGANIZATION SIZE, 2023-2028 (USD MILLION)
    • 10.4.5 AUSTRALIA & NEW ZEALAND
      • 10.4.5.1 Enhanced efficiency across organizations with BPaaS
    • TABLE 127 AUSTRALIA & NEW ZEALAND: BPAAS MARKET, BY DEPLOYMENT MODEL, 2018-2022 (USD MILLION)
    • TABLE 128 AUSTRALIA & NEW ZEALAND: BPAAS MARKET, BY DEPLOYMENT MODEL, 2023-2028 (USD MILLION)
    • TABLE 129 AUSTRALIA & NEW ZEALAND: BPAAS MARKET, BY ORGANIZATION SIZE, 2018-2022 (USD MILLION)
    • TABLE 130 AUSTRALIA & NEW ZEALAND: BPAAS MARKET, BY ORGANIZATION SIZE, 2023-2028 (USD MILLION)
    • 10.4.6 REST OF ASIA PACIFIC
    • TABLE 131 REST OF ASIA PACIFIC: BPAAS MARKET, BY DEPLOYMENT MODEL, 2018-2022 (USD MILLION)
    • TABLE 132 REST OF ASIA PACIFIC: BPAAS MARKET, BY DEPLOYMENT MODEL, 2023-2028 (USD MILLION)
    • TABLE 133 REST OF ASIA PACIFIC: BPAAS MARKET, BY ORGANIZATION SIZE, 2018-2022 (USD MILLION)
    • TABLE 134 REST OF ASIA PACIFIC: BPAAS MARKET, BY ORGANIZATION SIZE, 2023-2028 (USD MILLION)
  • 10.5 MIDDLE EAST & AFRICA
    • 10.5.1 MIDDLE EAST & AFRICA: BPAAS MARKET DRIVERS
    • 10.5.2 MIDDLE EAST & AFRICA: RECESSION IMPACT
    • TABLE 135 MIDDLE EAST & AFRICA: BPAAS MARKET, BY BUSINESS PROCESS, 2018-2022 (USD MILLION)
    • TABLE 136 MIDDLE EAST & AFRICA: BPAAS MARKET, BY BUSINESS PROCESS, 2023-2028 (USD MILLION)
    • TABLE 137 MIDDLE EAST & AFRICA: BPAAS MARKET, BY DEPLOYMENT MODEL, 2018-2022 (USD MILLION)
    • TABLE 138 MIDDLE EAST & AFRICA: BPAAS MARKET, BY DEPLOYMENT MODEL, 2023-2028 (USD MILLION)
    • TABLE 139 MIDDLE EAST & AFRICA: BPAAS MARKET, BY ORGANIZATION SIZE, 2018-2022 (USD MILLION)
    • TABLE 140 MIDDLE EAST & AFRICA: BPAAS MARKET, BY ORGANIZATION SIZE, 2023-2028 (USD MILLION)
    • TABLE 141 MIDDLE EAST & AFRICA: BPAAS MARKET, BY VERTICAL, 2018-2022 (USD MILLION)
    • TABLE 142 MIDDLE EAST & AFRICA: BPAAS MARKET, BY VERTICAL, 2023-2028 (USD MILLION)
    • TABLE 143 MIDDLE EAST & AFRICA: BPAAS MARKET, BY COUNTRY/REGION, 2018-2022 (USD MILLION)
    • TABLE 144 MIDDLE EAST & AFRICA: BPAAS MARKET, BY COUNTRY/REGION, 2023-2028 (USD MILLION)
    • 10.5.3 GCC
      • 10.5.3.1 Huge demand for outsourcing critical processes
    • TABLE 145 GCC: BPAAS MARKET, BY DEPLOYMENT MODEL, 2018-2022 (USD MILLION)
    • TABLE 146 GCC: BPAAS MARKET, BY DEPLOYMENT MODEL, 2023-2028 (USD MILLION)
    • TABLE 147 GCC: BPAAS MARKET, BY ORGANIZATION SIZE, 2018-2022 (USD MILLION)
    • TABLE 148 GCC: BPAAS MARKET, BY ORGANIZATION SIZE, 2023-2028 (USD MILLION)
    • TABLE 149 GCC: BPAAS MARKET, BY COUNTRY, 2018-2022 (USD MILLION)
    • TABLE 150 GCC: BPAAS MARKET, BY COUNTRY, 2023-2028 (USD MILLION)
      • 10.5.3.2 Saudi Arabia
      • 10.5.3.3 UAE
      • 10.5.3.4 Rest of GCC
    • 10.5.4 SOUTH AFRICA
      • 10.5.4.1 Increase in use of cloud services that offer cost optimization
    • TABLE 151 SOUTH AFRICA: BPAAS MARKET, BY DEPLOYMENT MODEL, 2018-2022 (USD MILLION)
    • TABLE 152 SOUTH AFRICA: BPAAS MARKET, BY DEPLOYMENT MODEL, 2023-2028 (USD MILLION)
    • TABLE 153 SOUTH AFRICA: BPAAS MARKET, BY ORGANIZATION SIZE, 2018-2022 (USD MILLION)
    • TABLE 154 SOUTH AFRICA: BPAAS MARKET, BY ORGANIZATION SIZE, 2023-2028 (USD MILLION)
    • 10.5.5 REST OF MIDDLE EAST & AFRICA
    • TABLE 155 REST OF MIDDLE EAST & AFRICA: BPAAS MARKET, BY DEPLOYMENT MODEL, 2018-2022 (USD MILLION)
    • TABLE 156 REST OF MIDDLE EAST & AFRICA: BPAAS MARKET, BY DEPLOYMENT MODEL, 2023-2028 (USD MILLION)
    • TABLE 157 REST OF MIDDLE EAST & AFRICA: BPAAS MARKET, BY ORGANIZATION SIZE, 2018-2022 (USD MILLION)
    • TABLE 158 REST OF MIDDLE EAST & AFRICA: BPAAS MARKET, BY ORGANIZATION SIZE, 2023-2028 (USD MILLION)
  • 10.6 LATIN AMERICA
    • 10.6.1 LATIN AMERICA: BPAAS MARKET DRIVERS
    • 10.6.2 LATIN AMERICA: RECESSION IMPACT
    • TABLE 159 LATIN AMERICA: BPAAS MARKET, BY BUSINESS PROCESS, 2018-2022 (USD MILLION)
    • TABLE 160 LATIN AMERICA: BPAAS MARKET, BY BUSINESS PROCESS, 2023-2028 (USD MILLION)
    • TABLE 161 LATIN AMERICA: BPAAS MARKET, BY DEPLOYMENT MODEL, 2018-2022 (USD MILLION)
    • TABLE 162 LATIN AMERICA: BPAAS MARKET, BY DEPLOYMENT MODEL, 2023-2028 (USD MILLION)
    • TABLE 163 LATIN AMERICA: BPAAS MARKET, BY ORGANIZATION SIZE, 2018-2022 (USD MILLION)
    • TABLE 164 LATIN AMERICA: BPAAS MARKET, BY ORGANIZATION SIZE, 2023-2028 (USD MILLION)
    • TABLE 165 LATIN AMERICA: BPAAS MARKET, BY VERTICAL, 2018-2022 (USD MILLION)
    • TABLE 166 LATIN AMERICA: BPAAS MARKET, BY VERTICAL, 2023-2028 (USD MILLION)
    • TABLE 167 LATIN AMERICA: BPAAS MARKET, BY COUNTRY, 2018-2022 (USD MILLION)
    • TABLE 168 LATIN AMERICA: BPAAS MARKET, BY COUNTRY, 2023-2028 (USD MILLION)
    • 10.6.3 BRAZIL
      • 10.6.3.1 Development of IT industry
    • TABLE 169 BRAZIL: BPAAS MARKET, BY DEPLOYMENT MODEL, 2018-2022 (USD MILLION)
    • TABLE 170 BRAZIL: BPAAS MARKET, BY DEPLOYMENT MODEL, 2023-2028 (USD MILLION)
    • TABLE 171 BRAZIL: BPAAS MARKET, BY ORGANIZATION SIZE, 2018-2022 (USD MILLION)
    • TABLE 172 BRAZIL: BPAAS MARKET, BY ORGANIZATION SIZE, 2023-2028 (USD MILLION)
    • 10.6.4 MEXICO
      • 10.6.4.1 Higher focus on improving business operations with remote access to skilled professionals
    • TABLE 173 MEXICO: BPAAS MARKET, BY DEPLOYMENT MODEL, 2018-2022 (USD MILLION)
    • TABLE 174 MEXICO: BPAAS MARKET, BY DEPLOYMENT MODEL, 2023-2028 (USD MILLION)
    • TABLE 175 MEXICO: BPAAS MARKET, BY ORGANIZATION SIZE, 2018-2022 (USD MILLION)
    • TABLE 176 MEXICO: BPAAS MARKET, BY ORGANIZATION SIZE, 2023-2028 (USD MILLION)
    • 10.6.5 REST OF LATIN AMERICA
    • TABLE 177 REST OF LATIN AMERICA: BPAAS MARKET, BY DEPLOYMENT MODEL, 2018-2022 (USD MILLION)
    • TABLE 178 REST OF LATIN AMERICA: BPAAS MARKET, BY DEPLOYMENT MODEL, 2023-2028 (USD MILLION)
    • TABLE 179 REST OF LATIN AMERICA: BPAAS MARKET, BY ORGANIZATION SIZE, 2018-2022 (USD MILLION)
    • TABLE 180 REST OF LATIN AMERICA: BPAAS MARKET, BY ORGANIZATION SIZE, 2023-2028 (USD MILLION)

11 COMPETITIVE LANDSCAPE

  • 11.1 OVERVIEW
  • 11.2 KEY PLAYER STRATEGIES/RIGHT TO WIN
    • TABLE 181 OVERVIEW OF STRATEGIES ADOPTED BY KEY BPAAS VENDORS
  • 11.3 REVENUE ANALYSIS
    • FIGURE 43 REVENUE ANALYSIS OF KEY PLAYERS IN PAST FIVE YEARS (USD BILLION)
  • 11.4 MARKET SHARE ANALYSIS
    • FIGURE 44 SHARE OF LEADING COMPANIES IN BPAAS MARKET, 2022
    • TABLE 182 BPAAS MARKET: DEGREE OF COMPETITION
  • 11.5 PRODUCT/BRAND COMPARISON
    • TABLE 183 VENDOR PRODUCTS/BRANDS COMPARISON
  • 11.6 COMPANY EVALUATION MATRIX FOR KEY PLAYERS
    • 11.6.1 STARS
    • 11.6.2 EMERGING LEADERS
    • 11.6.3 PERVASIVE PLAYERS
    • 11.6.4 PARTICIPANTS
    • FIGURE 45 BPAAS MARKET: COMPANY EVALUATION MATRIX FOR KEY PLAYERS, 2022
    • 11.6.5 COMPANY FOOTPRINT FOR KEY PLAYERS
    • FIGURE 46 COMPANY FOOTPRINT
    • TABLE 184 REGION FOOTPRINT
    • TABLE 185 BUSINESS PROCESS FOOTPRINT
    • TABLE 186 DEPLOYMENT MODEL FOOTPRINT
    • TABLE 187 ORGANIZATION SIZE FOOTPRINT
    • TABLE 188 VERTICAL FOOTPRINT
  • 11.7 COMPANY EVALUATION MATRIX FOR STARTUPS/SMES
    • 11.7.1 PROGRESSIVE COMPANIES
    • 11.7.2 RESPONSIVE COMPANIES
    • 11.7.3 DYNAMIC COMPANIES
    • 11.7.4 STARTING BLOCKS
    • FIGURE 47 BPAAS MARKET: COMPANY EVALUATION MATRIX FOR STARTUPS/SMES, 2022
    • 11.7.5 COMPETITIVE BENCHMARKING OF STARTUPS/SMES
    • TABLE 189 BPAAS MARKET: DETAILED LIST OF KEY STARTUPS/SMES, 2023
    • TABLE 190 BPAAS MARKET: COMPETITIVE BENCHMARKING OF KEY STARTUPS/SMES
  • 11.8 COMPANY FINANCIAL METRICS
    • FIGURE 48 COMPANY FINANCIAL METRICS, 2024
  • 11.9 KEY MARKET DEVELOPMENTS
    • 11.9.1 PRODUCT LAUNCHES & PRODUCT ENHANCEMENTS
    • TABLE 191 BPAAS MARKET: PRODUCT LAUNCHES & ENHANCEMENTS, SEPTEMBER 2020-NOVEMBER 2023
    • 11.9.2 DEALS
    • TABLE 192 BPAAS MARKET: DEALS, FEBRUARY 2023-JANUARY 2024

12 COMPANY PROFILES

  • 12.1 KEY PLAYERS
  • (Business Overview, Products/Solutions/Services offered, Recent Developments, MnM View)**
    • 12.1.1 ACCENTURE
    • TABLE 193 ACCENTURE: BUSINESS OVERVIEW
    • FIGURE 49 ACCENTURE: COMPANY SNAPSHOT
    • TABLE 194 ACCENTURE: PRODUCTS/SOLUTIONS/SERVICES OFFERED
    • TABLE 195 ACCENTURE: PRODUCT LAUNCHES & ENHANCEMENTS
    • TABLE 196 ACCENTURE: DEALS
    • 12.1.2 CAPGEMINI
    • TABLE 197 CAPGEMINI: COMPANY OVERVIEW
    • FIGURE 50 CAPGEMINI: COMPANY SNAPSHOT
    • TABLE 198 CAPGEMINI: PRODUCTS/SOLUTIONS/SERVICES OFFERED
    • TABLE 199 CAPGEMINI: PRODUCT LAUNCHES & ENHANCEMENTS
    • TABLE 200 CAPGEMINI: DEALS
    • 12.1.3 COGNIZANT
    • TABLE 201 COGNIZANT: BUSINESS OVERVIEW
    • FIGURE 51 COGNIZANT: COMPANY SNAPSHOT
    • TABLE 202 COGNIZANT: PRODUCTS/SOLUTIONS/SERVICES OFFERED
    • TABLE 203 COGNIZANT: PRODUCT LAUNCHES & ENHANCEMENTS
    • TABLE 204 COGNIZANT DEALS
    • 12.1.4 IBM
    • TABLE 205 IBM: BUSINESS OVERVIEW
    • FIGURE 52 IBM: COMPANY SNAPSHOT
    • TABLE 206 IBM: PRODUCTS/SOLUTIONS/SERVICES OFFERED
    • TABLE 207 IBM: PRODUCT LAUNCHES & ENHANCEMENTS
    • TABLE 208 IBM: DEALS
    • 12.1.5 HCL
    • TABLE 209 HCL: BUSINESS OVERVIEW
    • FIGURE 53 HCL: COMPANY SNAPSHOT
    • TABLE 210 HCL: PRODUCTS/SOLUTIONS/SERVICES OFFERED
    • TABLE 211 HCL: PRODUCT LAUNCHES & ENHANCEMENTS
    • TABLE 212 HCL: DEALS
    • 12.1.6 TCS
    • TABLE 213 TCS: COMPANY OVERVIEW
    • FIGURE 54 TCS: COMPANY SNAPSHOT
    • TABLE 214 TCS: PRODUCTS/SOLUTIONS/SERVICES OFFERED
    • TABLE 215 TCS: DEALS
    • 12.1.7 FUJITSU
    • TABLE 216 FUJITSU: COMPANY OVERVIEW
    • FIGURE 55 FUJITSU: COMPANY SNAPSHOT
    • TABLE 217 FUJITSU: PRODUCTS/SOLUTIONS/SERVICES OFFERED
    • TABLE 218 FUJITSU: PRODUCT LAUNCHES & ENHANCEMENTS
    • TABLE 219 FUJITSU: DEALS
    • 12.1.8 GENPACT
    • TABLE 220 GENPACT: COMPANY OVERVIEW
    • FIGURE 56 GENPACT: COMPANY SNAPSHOT
    • TABLE 221 GENPACT: PRODUCTS/SOLUTIONS/SERVICES OFFERED
    • TABLE 222 GENPACT: DEALS
    • 12.1.9 WIPRO
    • TABLE 223 WIPRO: COMPANY OVERVIEW
    • FIGURE 57 WIPRO: COMPANY SNAPSHOT
    • TABLE 224 WIPRO: PRODUCTS/SOLUTIONS/SERVICES OFFERED
    • TABLE 225 WIPRO: DEALS
    • 12.1.10 TECH MAHINDRA
    • TABLE 226 TECH MAHINDRA: COMPANY OVERVIEW
    • FIGURE 58 TECH MAHINDRA: COMPANY SNAPSHOT
    • TABLE 227 TECH MAHINDRA: PRODUCTS/SOLUTIONS/SERVICES OFFERED
    • TABLE 228 TECH MAHINDRA: PRODUCT LAUNCHES & ENHANCEMENTS
    • TABLE 229 TECH MAHINDRA: DEALS
  • *Details on Business Overview, Products/Solutions/Services offered, Recent Developments, MnM View might not be captured in case of unlisted companies.
  • 12.2 OTHER KEY PLAYERS
    • 12.2.1 EXL
    • 12.2.2 DXC TECHNOLOGY
    • 12.2.3 CONDUENT
    • 12.2.4 INFOSYS BPM
    • 12.2.5 BIZAGI
    • 12.2.6 IGRAFX
    • 12.2.7 AURAQUANTIC
    • 12.2.8 PIPEFY
    • 12.2.9 CFLOW
    • 12.2.10 AGILEPOINT
    • 12.2.11 WORKFLOWGEN
    • 12.2.12 FLOKZU
    • 12.2.13 INTEGRIFY
    • 12.2.14 LINX
    • 12.2.15 QUIXY

13 ADJACENT/RELATED MARKETS

  • 13.1 INTRODUCTION
    • TABLE 230 ADJACENT MARKETS AND FORECASTS
  • 13.2 LIMITATIONS
  • 13.3 BPAAS MARKET ECOSYSTEM AND ADJACENT MARKETS
  • 13.4 BUSINESS PROCESS AUTOMATION MARKET
    • 13.4.1 BUSINESS PROCESS AUTOMATION MARKET, BY COMPONENT
    • TABLE 231 BUSINESS PROCESS AUTOMATION MARKET, BY COMPONENT, 2016-2019 (USD MILLION)
    • TABLE 232 BUSINESS PROCESS AUTOMATION MARKET, BY COMPONENT, 2020-2026 (USD MILLION)
    • 13.4.2 BUSINESS PROCESS AUTOMATION MARKET, BY DEPLOYMENT TYPE
    • TABLE 233 BUSINESS PROCESS AUTOMATION MARKET, BY DEPLOYMENT TYPE, 2016-2019 (USD MILLION)
    • TABLE 234 BUSINESS PROCESS AUTOMATION MARKET, BY DEPLOYMENT TYPE, 2020-2026 (USD MILLION)
  • 13.5 BUSINESS PROCESS MANAGEMENT MARKET
    • 13.5.1 BUSINESS PROCESS MANAGEMENT MARKET, BY COMPONENT
    • TABLE 235 BUSINESS PROCESS MANAGEMENT MARKET, BY COMPONENT, 2018-2025 (USD MILLION)
    • 13.5.2 BUSINESS PROCESS MANAGEMENT MARKET, BY BUSINESS FUNCTION
    • TABLE 236 BUSINESS PROCESS MANAGEMENT MARKET, BY BUSINESS FUNCTION, 2018-2025 (USD MILLION)

14 APPENDIX

  • 14.1 DISCUSSION GUIDE
  • 14.2 KNOWLEDGESTORE: MARKETSANDMARKETS' SUBSCRIPTION PORTAL
  • 14.3 AVAILABLE CUSTOMIZATIONS
  • 14.4 RELATED REPORTS
  • 14.5 AUTHOR DETAILS