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市场调查报告书
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1137938

保修管理系统市场 - COVID-19（2022-2027）的增长、趋势、影响和预测

Warranty Management System Market- Growth, Trends, and Forecasts (2022 - 2027)
出版日期: | 出版商: Mordor Intelligence | 英文 100 Pages | 商品交期: 2-3个工作天内

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简介目录

到 2021 年，保修管理系统市场规模为 24.688 亿美元，预计到 2027 年将达到 54.295 亿美元，在预测期间（2022-2027 年）的复合年增长率为 14%。

随着新技术的出现以及汽车和製造业竞争的加剧，世界各地的人们都希望自动化保修索赔管理流程。保修管理系统通过提供集成软件来自动化和标准化保修相关程序，彻底改变了合同和保修管理。

主要亮点

  • 全球保修管理系统 (WMS) 市场研究提供准确和高质量的行业数据、收入预测和区域业务格局。在保修管理系统市场上运营的製造商正试图在全球金融危机期间通过强制锁定和业务关闭来保持运转。公司正试图通过引入创造性的解决方案来解决全球保修管理软件市场的不确定性和障碍，从而重新建立业务。
  • 通过自动化保修索赔处理和跟踪已安装的基础资产，保修管理解决方案使服务组织能够在其整个生命週期内创建、管理、跟踪和处理保修、索赔和资产。集成了人工智能 (AI) 和机器学习 (ML) 功能的下一代保修管理系统 (WMS)，可确保客户满意度。例如，总部位于加利福尼亚的软件公司 Tavant Technologies 推广端到端保修管理系统，帮助组织降低保修成本并改善售后体验。因此，保修生命週期管理解决方案中的 AI 和 ML 创新正在推动市场发展。
  • 各行各业的製造商都在使用保修管理系统软件作为营销工具来标准化和自动化保修管理程序。该软件允许製造商增加他们的客户群，并更多地关注提供产品保修期可见性的能力。它还通过更好地与供应商、分销商、渠道合作伙伴和客户建立联繫，帮助您更快地做出决策。Speridian Technologies 发现保修管理软件简化了程序，将索赔週期缩短了 18%，消除了重复案例，减少或削减了运输成本，将利润提高了 20%，并且更准确、更彻底地提供了准确的报告并要求使用保修管理系统。
  • 由于製造业和汽车行业的扩张，保修管理系统的全球市场正在扩大。对保修管理系统有吸引力的行业之一是汽车行业。换言之，汽车产业的发展正在加速市场的增长。
  • COVID-19 大流行的爆发已经影响了各种各样的企业。汽车和运输行业是受汽车行业供应炼和产品需求中断影响最大的行业之一。所有非必要服务的暂停减缓了对商用车和乘用车的需求。然而，经济将逐渐復苏并逐渐增长，通过在时间允许的情况下尽快恢復对保修管理系统的需求来帮助企业。

主要市场趋势

云占据了很大的市场份额。

  • 云服务在企业中不断增长的需求和渗透预计将在未来几年推动全球保修管理系统市场。用于企业建立和信息技术服务增长的创新基础设施正在推动全球市场。
  • 在云中实施保修管理系统可提供高可扩展性、灵活性和具有定义权限的共享。保证管理系统行业参与者正在渗透进入市场的机会。供应商开始在其保修管理系统中使用人工智能 (AI) 和基于云的技术，以保持产品质量并提高生产力。
  • 此外，保修管理软件可以很容易地与其他软件集成，如非自愿管理软件、会计软件等。因此，对基于云的保修管理解决方案的需求不断增长，因为一个软件可以简化许多流程。
  • 构成物联网 (IoT) 的连接/智能设备和传感器的激增，以及各种机器对机器 (M2M) 通信网络生成的大量元数据，智能更新保修索赔流程，为客户提供无缝连接它为製造商提供了交付体验所需的全新洞察力。
  • 企业正在将数据迁移到云端，行业参与者正在提供基于云的解决方案，预计这将在预测期内推动市场增长。基于云的物联网平台支持从收集的数据中采取行动，包括预测建模、模拟、测试假设和报告。

美国拥有最大的市场份额。

  • 美国主导着全球保修管理系统市场。由于中小企业对数据安全的接受程度越来越高，该国正在经历健康增长。
  • 推动中国保修管理系统市场增长的主要趋势包括智能手机终端数量的增加以及影音终端、可穿戴终端和智能家居终端等智能终端的日益普及，以提供最佳的客户体验。采用保修管理解决方案
  • 历史悠久且技术先进的区域参与者的强大存在在市场增长中发挥了重要作用。以美国为首的该地区国家的国内生产总值 (GDP) 高增长和良好的经济稳定性支持了各行业的製造业和产品开发。随着产量的增加，原始设备製造商 (OEM) 努力平衡供需，同时保持产品质量。因此，OEM 越来越多地在其整个供应链中采用保修管理系统。
  • 因此，数字服务的普及和技术进步，加上各行业较早采用最新技术，为该地区的增长提供了补充。该国还在保修管理系统方面进行了大量投资和技术进步。零售行业也开始采用保修管理系统，并且通过应用分析来改善客户行为体验，向有组织的零售业发生了重大转变。
  • 预计该国将在预测期内主导市场，因为对保修管理系统的需求与汽车产品的销售和物联网设备的销售直接相关。

竞争格局

由于参与者众多，保修管理系统市场高度分散。市场上的主要参与者包括 IBM、Oracle、SAP 等。市场的最新发展包括：

  • 2022 年 8 月，北欧领先的拖拉机製造商芬兰农业机械製造商 Valtra 聘请 Advian Solutions 改进其产品开发流程，以降低与拖拉机保修索赔相关的现场成本。
  • 2022年6月，FrogData推出了保修索赔数据平台WarrantyMind，旨在解决经销商保修管理的关键问题，履行经销商在车辆交付过程中销售保修的承诺，我帮助实现了这一目标。

其他福利

  • Excel 格式的市场预测 (ME) 表
  • 3 个月的分析师支持

目录

第 1 章 简介

  • 研究假设和市场定义
  • 调查范围

第二章研究方法论

第三章执行摘要

第四章市场动态

  • 市场概况
  • 市场驱动力
    • 汽车和製造业竞争加剧
    • 提高对 WMS 好处的认识
    • 保修成本增加
  • 市场製约因素
    • 缺乏合格和熟练的人员，缺乏最终用户意识
    • 培训费用高
  • 行业价值链分析
  • 行业吸引力——波特五力分析
    • 新进入者的威胁
    • 买方/消费者议价能力
    • 供应商的议价能力
    • 替代品的威胁
    • 竞争对手之间的竞争
  • COVID-19 市场影响评估

第五章市场细分

  • 按部署类型
    • 本地
    • 云上
  • 按软件类型
    • 保修智能
    • 理赔管理
    • 服务合同管理
    • 行政管理
  • 按组件
    • 解决方案
    • 服务（专业服务、託管服务）
  • 按最终用户行业类型
    • 工业设备（重型机械、机械）
    • 汽车/运输设备
    • 消费级Dural（主屋设备、空调设备）
    • 建筑/建筑材料
    • 其他行业（医疗器械、航空航天和国防等）
  • 按地区
    • 北美
    • 欧洲
    • 亚太地区
    • 拉丁美洲
    • 中东/非洲

第 6 章 竞争格局

  • 公司简介
    • Pegasystems Inc.
    • PTC Inc.
    • IFS Americas Inc
    • Tavant Technologies, Inc.
    • Tech Mahindra Limited
    • Evia Information Systems Pvt Ltd
    • Mize Inc
    • Oracle Corporation
    • IBM Corporation

第七章投资分析

第八章市场机会与未来趋势

简介目录
Product Code: 66173

Warranty Management Systems Market size is valued at USD 2,468.8 Million in 2021 and is projected to reach USD 5,429.5 Million by 2027 at a CAGR of 14% during the forecast period (2022-2027). The emergence of new technologies and rising competition in automotive and manufacturing industries have stimulated the world population to automate their warranty claim management processes. Warranty management systems reinvent the contract and warranty management operations by offering integrated software to automate and standardize warranty-related procedures.

Key Highlights

  • The global Warranty Management System (WMS) market study provides precise and high-quality industry data, revenue projections, and business geographic landscape. Manufacturers operating in the warranty management system market are striving to keep their wheels turning during the global financial crisis due to forced lockdowns and businesses shutting down. Companies are attempting to re-establish their businesses by implementing creative solutions to deal with uncertainties and hurdles in the worldwide warranty management software market.
  • Through the automation of warranty claim handling and installed base asset tracking, the warranty management solution enables service organizations to create, administer, track, and process warranties, claims, and assets through their lifecycles. Next-gen warranty management systems (WMS) are integrated with artificial intelligence (AI) and machine learning (ML) capabilities to ensure customer satisfaction. For instance, California-based software company Tavant Technologies is promoting its end-to-end warranty management system that helps organizations reduce warranty costs and improve aftermarket experience. Thus, AI and ML innovations in warranty lifecycle management solutions drive the market.
  • Manufacturers in various industries utilize warranty management system software as a marketing tool to standardize and automate warranty management procedures. With this software, manufacturers may better concentrate on features that increase customer base and offer visibility into a product's warranty lifespan. By strengthening connections with suppliers, distributors, channel partners, and customers, the software also assists firms in making prompt decisions. Speridian Technologies claims that warranty management software streamlines the procedure and cuts the claim cycle by 18%, eliminates duplicate cases, boosts profit by up to 20% by cutting out or reducing shipping costs, and offers more accurate and thorough reporting, necessitating the use of the warranty management system.
  • The global market for warranty management systems is expanding due to expansion in the manufacturing and automotive industries. One of the attractive industries for warranty management systems is the automotive sector. So the development of the automotive industry is accelerating the market's growth.
  • The outbreak of COVID-19 pandemic has affected a wide range of businesses. The automotive & transportation industry is one of the most affected verticals due to disruption in the supply chain and product demand in the automotive sector. The need for commercial and passenger vehicles was slowed down due to the shutdown of all non-essential services. However, the economy is recovered slowly and gradually increased, which might assist the business with returning to its feet as quickly as time permits which will grow the demand for warranty management systems.

Key Market Trends

Cloud Has Significant Share In The Market.

  • The increasing demand and popularity of cloud services across enterprises are expected to boost the global warranty management system market in the upcoming years. Innovations and improved infrastructure for establishing businesses and growth in information and technology services drive the global market.
  • Implementing the warranty management system on-cloud provides high scalability, flexibility, and sharing capabilities with defined authority. The industry players in warranty management systems are penetrating the opportunity to tap the market. Vendors have started using artificial intelligence(AI) and cloud-based technologies in the warranty management system to maintain product quality and increase productivity.
  • Furthermore, the warranty management software can easily integrate with other software such as involuntary management software, accounting software, etc. As a result, they can use a single software to streamline many processes, which enhances the demand for cloud-based warranty Management solutions.
  • The proliferation of Connected/Smart devices and sensors that comprise the Internet of Things (IoT), as well as the amounts of metadata generated by different machine-to-machine (M2M) communications networks, would offer manufacturers a new level of insight needed to intelligently update the warranty claims process and deliver seamless customer experience.
  • The companies are migrating their data to the cloud, and industry players are offering the cloud-based solution, which is likely to boost market growth over the forecast period. The cloud-based IoT platform enables actions from the collected data, such as predictive modeling, simulation, test hypothesis, and reporting.

United States Has Largest Share In The Market.

  • The United States dominates the global warranty management system market. The country is witnessing healthy growth due to the rising acceptance of data security among small- and medium-scale firms.
  • The major trends responsible for the growth of the warranty management system market in the country include the growing number of smartphone devices and an increase in the adoption of intelligent devices, which contain Audio and Video devices, as well as Wearable and Smart Home devices, which creates the adoption of a warranty management solution to provide the best customer experience.
  • The strong presence of well-established and technologically advanced regional players has played a crucial role in market growth. The high growth rate of gross domestic product (GDP) and good economic stability of countries in the area, especially the U.S., supports the manufacturing sector and product development across various industries. With increased production, original equipment manufacturers (OEMs) work toward maintaining the balance between supply and demand while maintaining product quality. Hence, OEMs are increasingly adopting warranty management systems across their supply chain.
  • Therefore, the proliferation of digital services and technological advancements, coupled with the early adoption of the latest technologies in various sectors, supplement the region's growth. The country is also experiencing many investments and technological advancements in the warranty management system. The adoption of the warranty management system in the retail space is also emerging, as there is a considerable shift to organized retail to improve customer behavior experience through the application of analytics.
  • As the demand for the warranty management system is directly related to the sales of automobile products sales of IoT devices, therefore, the country is expected to dominate the market over the forecast period.

Competitive Landscape

The Warranty Management System Market is Highly Fragmented due to the presence of many players in the market. Some key players in the Market include IBM, Oracle, and SAP. Some of the recent developments in the market are

  • In August 2022, Valtra, an agricultural machinery manufacturer based in Finland and the leading tractor manufacturer in the Nordics, partnered with Advian Solutions to improve their product development process to cut field costs related to tractor warranty claims.
  • In June 2022, FrogData helped dealerships meet the commitments made when selling warranties during the vehicle delivery process with the launch of WarrantyMind, a data platform for warranty claims processing designed to solve critical warranty administration problems at dealerships.

Additional Benefits:

  • The market estimate (ME) sheet in Excel format
  • 3 months of analyst support

TABLE OF CONTENTS

1 INTRODUCTION

  • 1.1 Study Assumptions and Market Definition
  • 1.2 Scope of the Study

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET DYNAMICS

  • 4.1 Market Overview
  • 4.2 Market Drivers
    • 4.2.1 Increasing Competition In Automotive And Manufacturing Industries
    • 4.2.2 Increasing Awareness About Benefits Of Wms
    • 4.2.3 Rising Warranty Expenditure
  • 4.3 Market Restraints
    • 4.3.1 Lack Of Qualified And Skilled Workforce And Lack Of Awareness Among End Users
    • 4.3.2 High Training Cost
  • 4.4 Industry Value Chain Analysis
  • 4.5 Industry Attractiveness - Porter's Five Forces Analysis
    • 4.5.1 Threat of New Entrants
    • 4.5.2 Bargaining Power of Buyers/Consumers
    • 4.5.3 Bargaining Power of Suppliers
    • 4.5.4 Threat of Substitute Products
    • 4.5.5 Intensity of Competitive Rivalry
  • 4.6 Assessment of Impact of COVID-19 on the Market

5 MARKET SEGMENTATION

  • 5.1 By Deployment Type
    • 5.1.1 On-premises
    • 5.1.2 On-cloud
  • 5.2 By Software Type
    • 5.2.1 Warranty Intelligence
    • 5.2.2 Claim Management
    • 5.2.3 Service Contract
    • 5.2.4 Administration Management
  • 5.3 By Component
    • 5.3.1 Solutions
    • 5.3.2 Services (Professional and Managed Services)
  • 5.4 By End-user Industry Type
    • 5.4.1 Industrial Equipment (heavy Equipment and Machinery)
    • 5.4.2 Automotive and Transportation
    • 5.4.3 Consumer Durable (Major Residential Appliances and HVAC Systems)
    • 5.4.4 Construction/Building Materials
    • 5.4.5 Other Verticals (Medical Devices, Aerospace and Defense, etc.)
  • 5.5 Geography
    • 5.5.1 North America
    • 5.5.2 Europe
    • 5.5.3 Asia Pacific
    • 5.5.4 Latin America
    • 5.5.5 Middle East and Africa

6 COMPETITIVE LANDSCAPE

  • 6.1 Company Profiles
    • 6.1.1 Pegasystems Inc.
    • 6.1.2 PTC Inc.
    • 6.1.3 IFS Americas Inc
    • 6.1.4 Tavant Technologies, Inc.
    • 6.1.5 Tech Mahindra Limited
    • 6.1.6 Evia Information Systems Pvt Ltd
    • 6.1.7 Mize Inc
    • 6.1.8 Oracle Corporation
    • 6.1.9 IBM Corporation

7 INVESTMENT ANALYSIS

8 MARKET OPPORTUNITIES AND FUTURE TRENDS