自助结账系统市场 - 增长、趋势、COVID-19 影响和预测（2022-2027 年）

自助结账系统市场预计在预测期内（2022-2027 年）的复合年增长率为 10.2%。

随着更多零售商和金融机构的推出，该市场有望扩大。此外，在预测期内，自助结账系统的技术进步也有望加速市场发展。

主要亮点

• 在过去几年中，自助结账系统已在各种最终用户行业中流行起来。零售行业对自动化和客户体验优化的需求不断增长，这推动了采用影响零售行业的各种技术趋势的需求。客户需要无缝的购物体验以及 AI 驱动的产品推荐，从而推动了自助服务亭在市场上的采用。自助服务亭在促进零售店自助结账方面发挥了重要作用。
• 此外，由于多个应用程序对自助服务的需求不断增长，以提高客户满意度、自我管理和隐私，因此自助服务亭是各种组织、企业和地点的重要组成部分。增加对自助结账系统的需求。
• 技术进步、对更快结账的需求不断增长、从传统支付系统逐渐转向无现金环境、应对新兴国家劳动力短缺、对现代商店形式的需求增加等是影响增长的一些主要因素自助结账系统市场。然而，对使用自助结账的抵制和低认可度预计会阻碍市场增长。
• 此外，数字支付领域的全球扩张也有望支持市场的扩张。客户正在使用在线支付、数字钱包和智能卡来提高支付的便利性和安全性。例如，根据印度品牌资产基金会的数据，到 2025 年，该国的数字支付将增加近两倍，达到 100.61 万亿美元。电子支付市场的扩张正在消除对柜檯销售人员进行金融交易的需求。对能够实现无缝金融交易的自助结账系统的需求也在不断增长，从而加快结账速度。
• COVID-19 大流行导致零售商店、娱乐场所、酒店和交通设施暂时关闭，阻碍了 2020 年的市场增长。然而，从长远来看，预计在大流行期间控制感染的努力将使市场受益。这些系统满足了降低店内和店外队列感染风险的需求。在商店中，可以使用简单的虚拟队列系统来减少排队并控製商店中的人数。

主要市场趋势

零售市场有望占据很大份额

• 自助结账系统在世界各地的零售店中变得越来越流行。除了结账流程，这些模型还用于数字促销、交叉销售和展示引人入胜的循环视频，提供有关产品功能、定价和优惠的详细信息。
• 此外，由于对较小安装空间的需求不断增长，零售店正在采用柜檯式自助结账系统。空间受限的商店（主要是零售商店）也更倾向于部署这些系统，因为它们通常比独立系统占用更少的空间。
• 此外，无论零售店的规模大小，各种自助结账模式的采用率都在上升。例如，根据 EHI 零售研究所的数据，2019 年德国有 874 家门店引入了自助结账系统，到 2021 年增加到 1,319 家。
• 此外，市场上的一些参与者正在投资研发活动，以提供集成到这些结帐模型中的高级软件解决方案，以提高零售店的性能和功能。我们正在增加投资。预计这种快速发展将在预测期内推动市场增长。
• 此外，零售店对自助结账系统的需求不断增长，推动了市场增长，从而在全球零售店中得到广泛采用。例如，据新闻稿称，2022 年 9 月，拉丁美洲最大的杂货零售商之一 Grupo Exito 宣布将在其 Exito 和 Carulla 品牌商店部署东芝 World Commerce Solutions 的自助结账解决方案。该公司计划在其哥伦比亚商店安装 300 个系统。

北美有望主导市场

• 在北美，包括大卖场、超市、百货商店和□□便利店在内的许多零售商对其係统的需求量很大，因此供应商具有巨大的增长潜力。
• 此外，美国和加拿大的最低工资正在上涨（例如，美国全国最低工资已超过 15 美元），雇主被迫减轻收银员的负担并引入这些系统。到过。例如，麦当劳最近在其美国所有地点引入了自助订购亭。同样，像 Chili 这样的休閒餐饮品牌和像 Panera 这样的快速休閒品牌已经在接受这一趋势。
• 该地区的零售商意识到需要增加对数字支付的激励措施，因此，他们已转向在消费者心目中提供更切实的好处，例如忠诚度奖励。我来了。该技术已与多个应用程序和移动商务网站集成，以提供更加无缝的体验。
• 自助结账亭是超市部署的标准自动化解决方案之一。杂货连锁店 Kroger 使用传感器和预测分析来预测何时需要更多收银员。
• 在一些商店（例如沃尔玛和其他大型零售商）的收银台使用交互式信息亭也可能推动美国和北美市场的发展。这些努力，加上对当地市场的大量投资，预计将推动各种北美最终用户格式的自助结账系统的采用和增长。

竞争格局

自助结账系统市场竞争激烈，目前由少数具有技术专长的玩家主导。此外，大公司占据压倒性份额，市场有望逐步整合。市场参与者正专注于通过采用诸如设施扩张、合作伙伴关係和产品发布等增长战略来扩大其国际客户群，以增加其市场份额和盈利能力。

• 2022 年 3 月 - BP 宣布将在四家 ampm 便利店部署 Mushjin 的人工智能 (AI) 自助结账技术，同时探索更广泛部署的选项。该技术预计将于 2022 年 4 月至 2022 年 6 月在北加州的 Fairfield、Elk Grove、Pleasanton 和 Millbrae 投入使用。 Mashjin 的结账系统是一种人工智能驱动的非接触式自助结账系统，它使用计算机视觉扫描商品以立即购买。
• 2021 年 10 月-NCR Corporation 宣布，私营便利店 Royal Farms 扩大了合作伙伴关係，为其商店配备了公司的自助结账解决方案。这种自助结账实施补充了 Royal Firm 现有的 NCR 解决方案，包括企业 POS 软件。自助结账技术的加入提高了员工效率和客户购物体验。

其他好处

• Excel 格式的市场预测 (ME) 表
• 三个月的分析师支持

内容

第2章介绍

• 研究假设和市场定义
• 调查范围

第2章研究方法

第 3 章执行摘要

第 4 章市场洞察

• 市场概览
• 工业吸引力 - 波特五力分析
  • 供应商的议价能力
  • 买家的议价能力
  • 新进入者的威胁
  • 替代品的威胁
  • 竞争公司之间的敌对关係
• 工业价值链分析
• 评估 COVID-19 对行业的影响

第5章市场动态

• 市场驱动力
  • 加快结账速度
  • 应对新兴国家的劳动力短缺
• 市场製约因素
  • 对使用自助结账的不情愿和低意识

第 6 章市场细分

• 按产品
  • 硬件
  • 软件
  • 服务
• 按交易类型
  • 缓存
  • 无现金
• 按型号类型
  • 独立
  • 檯面
  • 移动
• 按最终用户行业
  • 零售
  • 娱乐
  • 旅游
  • 金融服务
  • 医疗保健
  • 其他最终用户行业
• 按地区
  • 北美
  • 欧洲
  • 亚太地区
  • 拉丁美洲
  • 中东和非洲

第 7 章竞争格局

• 公司简介
  • Diebold Nixdorf, Inc.
  • Fujitsu Ltd.
  • NCR Corporation
  • ECR Software Corporation
  • Toshiba Global Commerce Solutions
  • ITAB Scanflow AB
  • Pan-Oston Corporation
  • DXC Technology
  • Slabb Inc.
  • ShelfX Inc.
  • Pegasus Technologies
  • Ombori

第8章 投资分析

第9章 市场机会与将来动向

The Self-Checkout Systems Market is expected to register a CAGR of 10.2% over the forecast period (2022-2027). The market is expected to witness an upward trend owing to the increasing adoption among retail stores and financial institutions. Further, the growing technological advancements in the self-checkout system are anticipated to provide acceleration to the market over the forecast period.

Key Highlights

• The self-checkout systems are increasingly becoming popular in various end-user industries over the past few years. Retail automation and the increasing need for optimizing customer experience drive the need to adopt various technological trends, thereby affecting the retail sector. Customers demand seamless shopping experiences, along with AI product recommendations, which are propelling the adoption of self-service kiosks in the market. Self-service kiosks play a major role in stimulating self-checkout at retail stores.
• Moreover, self-service kiosks have become a vital part of various organizations, businesses, and locations, due to the growing need for self-service in some applications for better customer satisfaction, self-control, and privacy, which is expected to augment the demand for self-checkout systems.
• The technological advancements, growing demand for increased speed of checkout, the gradual shift from traditional payment system to the cashless environment, address of the labor shortage issues across the emerging countries, and the growing demand for modern store formats are some of the major factors influencing the growth of the self-checkout systems market. However, reluctance/lack of awareness to use self-checkout systems is expected to hinder the growth of the market.
• Additionally, the growth of the digital payments sector globally will support the expansion of the market. Customers are using online payments, digital wallets, and smart cards due to the increased convenience and payment security. For instance, according to India Brand Equity Foundation, digital payments in the country will increase around three-fold to USD 100.61 trillion by 2025. The expanding e-Payments market is eliminating the need for sales personnel at counters to enable financial transactions. There is an increasing demand for self-checkout systems that enable seamless financial transactions resulting in fast checkouts.
• The COVID-19 pandemic hampered the market's growth in 2020, attributed to the temporary closure of retail stores, entertainment venues, hotels, and transportation terminals following the lockdowns imposed. However, the urge to curb the infection during the pandemic is expected to benefit the market in the long term. These systems address the need to reduce the risk of infection both in stores and in queues outside stores as they allow stores to reduce the number of people waiting in line using a simple virtual queuing system and control the number of people within the store.

Key Market Trends

Retail Segment is Expected to Occupy a Significant Share of the Market

• Self-checkout systems are becoming increasingly popular in retail stores across the world. In addition to the checkout process, these models are also used for digital promotions, cross-selling, and displaying attractive loop videos that provide detailed information about the product features, prices, and offers in retail stores.
• Further, the growing demand for less installation space required forced retailers to adopt countertop self-checkout systems in their retail stores. In addition, stores with space constraints (mostly retail) are more inclined towards deploying these systems as they usually occupy lesser space than that stand-alone systems.
• Moreover, the adoption of various models of the self-checkout system has witnessed an upward trend in every size of retail store. For instance, according to the data from EHI Retail Institute, the number of stores with self-checkout systems in Germany in 2019 was 874, which increased to 1,319 stores with self-checkout systems in 2021.
• Further, several players in the market are increasing their investments in R&D activities to provide advanced software solutions that are being integrated into these checkout models to enhance retail stores' performance and features. Such expeditious developments are expected to boost market growth during the forecast period.
• Furthermore, the growing need for a self-checkout system in retail stores augmented the market's growth, resulting in widespread adoption among retail stores worldwide. For instance, in September 2022, Grupo Exito, one of Latin America's largest grocery retailers, announced the deployment of Toshiba Global Commerce Solutions' self-checkout solution at its Exito and Carulla branded stores, according to a press release. There will be 300 system installations in the company's Columbia stores.

North America Expected to Dominate the Market

• The North America region offers massive growth potential to the vendors in the market studied, attributed to the increasing demand for these systems in a large number of retail stores such as hypermarkets, supermarkets, department stores, and convenience stores, among others.
• Further, the increasing minimum wage levels across The United States and Canada (for example, the minimum wage surpassed USD 15 nationwide in The United States) are forcing employers to relieve their cashiers and deploy these systems. For instance, recently, McDonald's deployed self-service ordering kiosks at all their U.S. locations. Similarly, casual-dining brands like Chili's and fast-casual brands like Panera had already embraced this trend.
• Retailers in the region have recognized the need to incentivize digital payments and, thus, are offering more tangible benefits in the mind of the consumer, such as loyalty benefits. The technology has been better integrated with several apps and mobile commerce sites to create a more seamless experience.​
• Self-checkout kiosks are among some of the standard automation solutions deployed in supermarkets. Grocery chain Kroger uses sensors, and predictive analytics means to forecast when more cashiers will be needed.
• For instance, the use of interactive kiosks at the checkout counter in several stores, such as Wal-Mart and other big retail stores, may also drive the market in the United States and North America. These initiatives, coupled with significant regional market investments, are expected to drive the adoption and growth of self-checkout systems across various end-user verticals in North America.

Competitive Landscape

The Self-checkout System Market is moderately competitive and is currently dominated by a few players with technological expertise. The market is expected to be moderately consolidated in nature, with the major players holding a prominent share in the market. The market players are focusing on expanding their customer base across foreign countries by leveraging on adopting growth strategies, such as facility expansions, partnerships, and product launches, to increase their market share and their profitability.

• March 2022 - BP announced the deployment of Mashgin's artificial intelligence (AI) self-checkout technology at four ampm convenience stores as it explores options for a wider rollout. The technology will go live in Fairfield, Elk Grove, Pleasanton, and Millbrae in Northern California between April and June 2022. Mashgin's checkout system is a touchless self-checkout powered by AI and uses computer vision to scan items for purchase instantly.
• October 2021 - NCR Corporation announced that Royal Farms, a privately owned convenience store, has expanded its partnership to equip its stores with the company's self check out solutions. This self-checkout implementation complements Royal Farms' existing NCR solutions, including enterprise POS software. The addition of self-checkout technology improves staff efficiency and the customer's shopping experience.

Additional Benefits:

• The market estimate (ME) sheet in Excel format
• 3 months of analyst support

TABLE OF CONTENTS

1 INTRODUCTION

• 1.1 Study Assumptions and Market Definition
• 1.2 Scope of the Study

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET INSIGHTS

• 4.1 Market Overview
• 4.2 Industry Attractiveness - Porter's Five Forces Analysis
  • 4.2.1 Bargaining Power of Suppliers
  • 4.2.2 Bargaining Power of Buyers
  • 4.2.3 Threat of New Entrants
  • 4.2.4 Threat of Substitute Products
  • 4.2.5 Intensity of Competitive Rivalry
• 4.3 Industry Value Chain Analysis
• 4.4 Assessment of Impact of Covid-19 on the Industry

5 MARKET DYNAMICS

• 5.1 Market Drivers
  • 5.1.1 Increased Speed of Checkout
  • 5.1.2 Addressal of the Labor Shortage Issues Across the Emerging Countries
• 5.2 Market Restraints
  • 5.2.1 Reluctance/Lack of Awareness to Use Self-Checkout Systems

6 MARKET SEGMENTATION

• 6.1 By Offering
  • 6.1.1 Hardware
  • 6.1.2 Software
  • 6.1.3 Services
• 6.2 By Transaction Type
  • 6.2.1 Cash
  • 6.2.2 Cashless
• 6.3 By Model Type
  • 6.3.1 Standalone
  • 6.3.2 Countertop
  • 6.3.3 Mobile
• 6.4 By End-user Industry
  • 6.4.1 Retail
  • 6.4.2 Entertainment
  • 6.4.3 Travel
  • 6.4.4 Financial Services
  • 6.4.5 Healthcare
  • 6.4.6 Other End-user Industries
• 6.5 Geography
  • 6.5.1 North America
  • 6.5.2 Europe
  • 6.5.3 Asia Pacific
  • 6.5.4 Latin America
  • 6.5.5 Middle East and Africa

7 COMPETITIVE LANDSCAPE

• 7.1 Company Profiles
  • 7.1.1 Diebold Nixdorf, Inc.
  • 7.1.2 Fujitsu Ltd.
  • 7.1.3 NCR Corporation
  • 7.1.4 ECR Software Corporation
  • 7.1.5 Toshiba Global Commerce Solutions
  • 7.1.6 ITAB Scanflow AB
  • 7.1.7 Pan-Oston Corporation
  • 7.1.8 DXC Technology
  • 7.1.9 Slabb Inc.
  • 7.1.10 ShelfX Inc.
  • 7.1.11 Pegasus Technologies
  • 7.1.12 Ombori

8 INVESTMENT ANALYSIS

9 MARKET OPPORTUNITIES AND FUTURE TRENDS